This is why YOU need to avoid the Dealerships!

Customer took his vehicle in to the dealership (Longo Toyota) and was told that he needed brakes replaced in the front and rear axles. This is all too common in the auto repair industry and is the reason mechanics have a bad reputation and are labeled as crooks.Don't throw away your money, avoid the dealerships at all cost.
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[@HomieHektor]

FYI: The Dealership contacted the owners of the vehicle after seeing this video and offered a brake job free of charge. Obviously the van doesn’t need one at this point in time, so maybe a RainCheck😎since the brakes were recently done 👉🏼kzbin.info/www/bejne/l3nQlZqOo9eomZY

[@markrayes2973]

oh snap they took it to the Monte dealer😧 damn you close homie

[@HomieHektor]

@@markrayes2973 I lived in El Monte a couple years ago 😎

[@markrayes2973]

fools really be scamming got my folks a Toyota as a gift and establish more credit while I'm out it , tires were a little dirt , discs had some rust (not on the road a lot due to covid) they tried to upsell them for tires , discs , and a oil change (didn't replace the oil change sticker) they took a "sample" and quote "this is dirty oil, you need a change"

[@RustyZipper]

Ain’t nothing free at a dealership. They’ll do the brakes for free and find Ten other things wrong

[@anasevi9456]

i trust my mechanic, I've lived as an Adult in both America and Australia [born in England, dad was an engineer and transferred] and I found great mechanics in both places who would refuse work over things i was suspicious but wrong about, including brake pads; and charged me honest to a fault prices for the things that did need doing. Problem is you need a good mechanic, my dad and father in-law have a knack for finding shops who are meh at best [though tbf neither are fans of dealerships, even with boomers many believe dealerships are ripoff artists only fit to do warranty or emergency only they can do it work]; family and friend recommendation isn't always enough. Sometimes its online reviews too and the 3rd or 4th shop you try. That Toyota owner is lucky to have you.

[@nispelsm]

My dad used to be an auto mechanic. He lost his job at one place because he refused to cheat a customer. An old lady came in with some engine trouble. My dad traced the issue to a bad floater valve, which back then was $5 in parts and 15 minutes tops to fix. His boss tried to tell the lady she needed a whole new carburetor. My father refused to lie to her, and was fired that day.

[@tooltime4640]

Lol when was this? Last car that came out with a carb was probably over 30 years ago

[@nispelsm]

@@tooltime4640 This would have been about 30 years ago, as it happens. I was just starting college that year. It just goes to show you that this kind of craps has been happening a long time, and that honest mechanics often get forced out by corrupt shop owners. If you find yourself an honest mechanic or repair shop, you stick with them, even if they are a bit more expensive than the competition.

[@user-tu4jj6gs4p]

Your father had integrity. That is a very admirable trait, and I wish more people had it. Please, shake his hand and thank him for being an honest person for me.

[@GizmoMaltese]

The world needs more men like your dad. I hope you're like him.

[@krodkrod8132]

@@tooltime4640 My car has 3 carburetors on it.

[@gregw6251]

And this is why I do my own work.

[@letsdosomething806]

Amen, brother. When you do it yourself you know the exact condition of your vehicle. No time wasted second guessing the information from the dealer.

[@paulmoffat9306]

Way, way back, I took my car to the dealership that I bought if from (new), for a 'routine' checkup. They gave me that 'brakes need repair' line, but could not show me the originals as they had already disposed them. Then there was a delay in getting it back, 'waiting for parts they said'. Took 2 days. Got in the car, and within 3 seconds, I realized that the driver's door was a REPLACEMENT as the armrest buttons had scratches, and mine did NOT. They never owned up that they had damaged the door, and replaced it. Never went back again.

[@stevek343]

Same here.

[@hibob2903]

I wish everyone did their own work. I am tired fixing other peoples problems.

[@jimliu2560]

Many of us live in apartments/ condos that don’t allow any work on cars.

[@RotaryDaddy]

As a dealership tech this really makes me mad. I try to be as honest and transparent as possible but there's always going to be those hacks that give us a bad name and end up perpetuating the stereotype that mechanics are just dishonest people trying to take your money. They should take the car back there and talk to the manager because whoever that tech is needs to learn that there are repercussions to his actions

[@meorge9359]

Agreed. I’m not a dealer tech. But this just puts a bad name on the industry as a whole. I’d rename the video

[@josepena1046]

Sacamer

[@paulmoffat9306]

Frequently, it is the dealership shop manager that tells the mechanics to 'find' things like that to make the bill higher, because management needs more cash revenue.

[@jeanseb70]

Mecanical Tech are honest guys. The technical advisor must try to sell atleast 130$ by workorder..exemple you go for oil change the advisor must try to sell u something else like injector cleaner.. and its probabli him who complete the sheet not the mecanical tech. Im tech at toyota dealer in Québec .

[@philbert8423]

@@jeanseb70 ou ils ne font pas du tout la Job sensé d’être faites et crois que tu y connais rien!!! Ça prend pas la tête à Papineau pour constater un leak d’huile d’un gasket...ils ont essayer de me le faire deux fois et je ne dirai pas où!

[@josuevicente6537]

I’m a technician at Toyota and honestly it’s not even the technician being crooked, some techs are lazy and don’t even bother doing a proper inspection. I’m always honest and only recommend what the customer really needs.

[@chrissys2k124]

Makes two of us...

[@DivineAwareness88]

Makes the 3 of us. A lot of techs are lazy so they haven't looked or if its busy they haven't had a chance and have to put something on paper!

[@markrayes2973]

then the sales people pitch items...and when you buy a brand new car you got new real choice if you want the powertrain warranty to be valid

[@mylesgray3470]

3 out of 4 times the Toyota dealer didn’t rotate my tires as part of the oil change until I brought the car back afterwards noticing it hadn’t been done. Really frustrating for a $75 oil change. Some times I don’t bother bringing it back but it really needs to be done after 15k miles and the obviously didn’t even look at the tire wear pattern.

[@christianpolina3449]

Facts

[@pigeongod4535]

If only every mechanic was like this guy

[@pigeongod4535]

@Hal 502 yea, even the chain ones are scams a majority of the time.

[@michaelrussell6057]

As a fellow mechanic with integrity. I would say only about 30% are shady. The unfortunate truth is that the dealerships are pushing the mechanics to become sales people. I left the industry because I saw the same thing ever where I went. I still do work at home on the side. There are lots of good independent mechanics out there.

[@balisticjello]

@@michaelrussell6057 As an independent tech i will second this comment

[@cornnnhool7467]

Greetings from Germany it is the same here! every time they try to f***** you whit the brakes!

[@hitman5423]

A lot of mechanics are like this believe it or not. The reason why people always say mechanics are shady, is because dealerships and other companies, force mechanics to sell stuff the costumer doesn’t need. I’ve been written up because I told a costumer he doesn’t need the tires and brakes the dealership told them they needed (the lady came in for a second opinion). A co worker told me my manager got angry because I let an “easy sell” go out the door. This doesn’t mean there aren’t bad shops out there. A lady with a brand new Mercedes got a flat tire. She went to a shop and they told her she needed a brand new tire, when the car had 30 miles on it. Long story short I fixed her tire and sent her on her way.

[@brentneahring2797]

For last 5 years, I constantly tell people, the only 2 reasons to EVER bring any vehicle to a dealership is either recall or warranty work, because you don't pay for either one.

[@82dupont]

Problem is that local shops use aftermarket parts which have declined in quality. OEM parts last a lot longer than aftermarket parts. If you can do your own work, it’s great but if you can’t, then you are paying for inferior parts which will need replacement sooner, and your paying the labor rates sooner as well. There are certain things that can be done aftermarket but for bigger jobs and seriously important components, I would go to dealership and pay a little extra.

[@brentneahring2797]

@@82dupont the shop I and my family go to do allow parts to be either oem or aftermarket (they do highly recommend oem for electronic parts though), and do allow brand preferences and don't milk out labor costs to make up for not supplying their own parts. The other shops where I live will insult you for even bringing up the idea of using anything other than what they supply, and its not even oem, it's whatever they get the best price for. Only reason I don't like dealerships, or at the least the 2 in my town is they always gave me the runaround. My 2012 taurus had a keyfob stop working 1 week after buying the car in 2019, they refused to give me another fob. Got charged 200 bucks just to get told they couldn't fix my problem. They suggested replacing transmitter modules for about $3k and didn't even think it was the key fob. The shop I go to immediately said it was the fob, and to order a new one off amazon. My last visit to the dealership, I got charged 100 bucks because they actually tried programming my dead fob (along with the new one) that was never gonna work, I didn't hesitate to give them a 1 star and tell people to avoid getting ripped off. If you can find a good, honest local shop that does match dealership quality at a better and fairer cost I'd call that a diamond in the rough, I'm very thankful and always refer anyone their way.

[@Ken_in_Wisconsin]

@@82dupont That's a misconception. You can have OEM parts put on by independent mechanics. And something else u may not be aware of - lots of dealerships install aftermarket parts if they are out of stock in what u need. You of course will be charged for the OEM part(s).

[@RandyAugustus]

How about service history when reselling?

[@2010ngojo]

I get free oil changes, but I always make sure they actually change the oil. Check the dio stick, and oil filter is marked before I get it changed. That way I know if they took the filter off or not. But there are risks with that too. Did they put in the right oil? Did they put in enough or too much oil. Is the filter on right, with the gasket and all that. Etc etc.

[@goodcitizen]

I was a service manager at a GM Stealership. Ashamed of what was happening the last few years I was there. I was fired for not lying to people....true story.

[@Harmonic14]

Report it to GM corporate. They'll take care of that real quick

[@Fraggr92]

@@Harmonic14 If by "take care of" you mean blacklist you and give the guy who fired you a raise, then you're spot on.

[@notmenotme614]

@@Harmonic14 Do you think GM corporate care when they’re making money from it? Corporate will only care when it goes viral on Twitter and makes them look bad

[@mikeymarriott]

The service writers are on board. I worked at Toyota dealership in New Jersey and the service writer gets a piece of the action for selling you the brake service.

[@HomieHektor]

100% they’re enticed to sell and hit their “numbers” so they can get their bonus 🤦🏻‍♂️

[@dudley7540]

And then the service writer tells the tech that the customer wanted to them anyway!

[@PanameraTurboSEHybrid]

@@dudley7540 Yup. This lube tech sold front and rear brakes on an old mans car...service writer gives me the RO, I took the wheels off and inspect the brakes.....pads were basically still brand new like in this video. I go tell the writer, basically told me to do it anyways, customer already paid and all. I gave it to another tech to do it, couldn't live with that guilt of robbing the customer. This wasn't the first time this happened either. Manager gave no f*cks...I got soooo many other bad stories.

[@flappy7373]

​@@PanameraTurboSEHybrid that's a shitty situation to be put in.. you can't just go tell the customer what's happening, because you'll definitely get fired if you do. that's the kind of thing that wears away at the soul.

[@simedinson984]

the sadest part is that all of this could be avoided if there was no compensation on selling extra things. it also doesnt bring customers back what brings them back in is the feeling of safty and honnesty and having breaks swaped often or that there always is something random wrong with your car will be bring a feeling of honnesty

[@Farlomous]

i do my own brakes, oil, and other easy stuff. haven't been to a dealer for anything that wasn't under warranty for anything.

[@eostrike]

Back in the early 90's I worked as a service writer at Thomas Acura in Covina. I lasted 1 week and quit as they were having me sell brake jobs to people that did not need them. What ended it for me is when they wanted me to sell a lady brakes on her car and when I saw them they looked just fine. I was told to let her know they needed replaced. I went to the lady in the waiting area and informed her and she replied that she just had them replaced a month earlier. Needless to say I did not come back to work. I hate dealers taking advantage of people. Like others I do everything myself that I feel I can get back working in a weekend. I hope someone forwarded this link to Longo Toyota.

[@Steveoinlb]

I went to tire kingdom to get new tires after replacing all the brakes on my car by myself. New pads, rotors, etc. 15 minutes into putting new tires on the mechanic comes out to tell me I need new brakes.......... I told them to check the trunk for the brakes I just replaced yesterday and to try and scam someone else. Only reason I ever go to a shop is for alignments/ tires. I haven't found an honest mechanic yet.

[@GODofORCS]

Wait nobody gonna talk about how this man just made a Nickle disappear!

[@pushyrummble8625]

once you know the trick you always see that he never throws the coin in the other hand.

[@jamesmaslonka5110]

Still. A fun trick!

[@luislebron4785]

I had that experience twice at a Chevy dealer in Virginia. The first time, I wrote it off as maybe a crooked tech. The second time, given I spoke to various people and they stuck to their story, I realized it was in fact the dealership management encouraging this. Both times I knew better and did not fall for the scam.

[@stephan4490]

As a professional technician I face the scepticism from customers all the time, my cell phone camera is my friend some times, I will even take a video of my work sometimes if I feel the customer is off because I have had them come back and say I damage something so I love to document.

[@vasiavisilievic1873]

Such is life. Everyone rips off everyone. Doctors, lawyers, repairmen, the government. Even the education system is a rip off, 100 grand for a degree that's often useless.

[@holdbackurtears8829]

Mhmm you right. Pick a number , get in line .

[@jorgeo1492]

What if you work for yourself? Just ripped myself off too lol

[@Rein_Ciarfella]

You tell ‘em, Hector! Way to call them out by name!!! Thieving bastards!!! Thank you! 🙏👍👏🔧🧰

[@mbrunker5167]

I heard all the mechanic horror stories as a kid, that's why I know how to fix just about everything on a car now. The only mechanic I trust is me.

[@dumbeezy5480]

Nice man. Exactly how i am too lol. Good shit

[@extec101]

same for me, fix my own cars.

[@intrax2tv]

As you cannot do everything yourself the day will come you will be screwed ! We need another world...

[@gamerguy6990]

@@intrax2tv we need more aware consumers cause the ability to repair things yourself even ownership of said things is going away ever so slowly

[@andyvalenzuela9763]

The sad part is that because it's such a huge readership, they get away with so much..

[@jumpinjojo]

And dealership.

[@fishgutz4272]

Any time the dealer tells me I need brakes done, I do it myself for a lot less. Last service the dealer said the front brakes needed rotors turned. $200. I can replace the rotors and pads for less than that.

[@sarges1712]

meanwhile the person who actually needed brake pads just totaled their car. I'd hope it's a paper work issue but they don't call them stealerships for nothing.

[@ermin0615]

4:10 “hay wey ta caliente” 🤣

[@vikj1255]

Shes cute!

[@jesusvela9061]

😂 I know right

[@homiefromfl]

estaba hablando de la dama, no de los frenos el wey :D

[@angulo820]

Thanks for the video. I’m glad there’s still trustworthy mechanics like yourself out there. 💪🏼

[@automotiveperformancemobil4030]

What sucks about dealerships is the service tech tries to get the money, the techs end up getting the flack of the bs and gets. "the label" as I call it. We as mobile mechanics whether formerly certified or someone starting out, dealerships are called STEALERships for a reason and it puts ALL mechanics under one roof. But overall, some of the mechanics are lazy too so it's hard to justify who's who. We worked on a vehicle that some company called "Top shelf" did, they busted my customer's lower caliper bolt so they jammed the top bolt tight. We got the call for a noise. They couldn't even fix a simple $10.00 problem and just sent it! Great video man!

[@justinhayward5027]

Not just the dealership. Certain techs are not good at their job. And or thieves. Give us all a bad rep. At the dealer I work at we are required to do a video inspection that gets sent to the customer.

[@HomieHektor]

It’s all too common in the industry 🥸

[@stephensgate1]

I appreciate your honesty and for teaching us what to do to save us from spending money unnecessarily. Thank you! -Stephen, Ohio

[@bigjame26]

appreciate you brother. hard to find honest people like yourself

[@dennisgarret4386]

This is why I quit working at dealerships. All they want is your money for nothing.

[@jodriannlumabao5613]

No one is going to mention how smooth that coin trick in the end was!

[@firebirdude2]

Thank you for being a trustworthy guy. Hard to find in that industry.

[@on-site4094]

Brake pads looks fairly new stealer ship to the rescue. It can take years to build a good reputation and a few bad apples can destroy it

[@erich6860]

I used the same mechanic shop for nearly 20 years. I am not a demanding customer. I do not pester when the vehicle is done. I do not get upset when I catch their mistakes. Yes in 20 years I caught mistakes. However the last vehicle I ever had them work on truly was a rip off, and that I will not take. Vehicle needed a new timing belt. I get it back, and it is stalling at low temps, I check codes it claims coolant temp sens out of range. Now, I'm not a mechanic, but I'm not ignorant either, I return it to shop and tell them the code, and that engine management was fine before their repair. They "fix" it, and charge me another 200 bucks. Now the vehicle is stalling in high temperatures. I check the codes and again coolant temp sens out of range. Now I'm irritated, and I call them back and mechanic tells me it is the fuel pump. I'm livid at this point. I am disabled and working on cars is no longer a choice. So I decide to pop the hood, I go to the coolant sensor next to upper radiator hose housing, unplug and replug in sensor. Problem solved. Took me 5 minutes. Now you might be wonder, why I didnt do this in the first place, well because I had assumed that during the timing belt job, they may have screwed up a wiring harness, or a ground, that I could not reach. Also, because I paid them to fix the car. LOL Needless to say I never went back.

[@robertrocheville7769]

That's our philosophy. We have had techs that don't do a good job but they don't last. I work with three guys who are over 60 and you better believe they will b... will complain if they catch something that they don't think it's right.

[@ono3869]

I've been going to the same mechanic for over 20 years now. This video is exactly how he sold me. The dealer gave me a laundry list of issues (over $1,500 of work) and he re-inspected my car and found that the only thing the dealer got right was the wiper blade replacement (that the dealer was overcharging me for). Best advice, find an honest mechanic and treat them like family.

[@CharlesBridgTec]

Let Toyota of Japan Corporation know about this. The dealership should be exposed. Great work.

[@TavosMr]

That is why after buying a car never go back to the dealership, unless is for recall or warranty. I do my own maintenance. Good video 👍👍👍👍👍

[@Ken_in_Wisconsin]

I do my own work also. I took my Honda to the dealer to have the airbag recall done. They gouged the dashboard trying to get the cover off the passenger side, and left one of the bolts laying on the carpet. Oh and the SRS (airbag) light was on. I have an appointment tomorrow for them to have an interior specialist repair the dash.

[@TavosMr]

@@Ken_in_Wisconsin some are good technicians, but others are careless with customer’s cars, when take my Escape to the dealership for a recall, they left oiled fingerprints all over the dashboard and on the doors trim. Dealership is supposed to be the best place to service the cars 😂.👎🏻👎🏻

[@Ken_in_Wisconsin]

@@TavosMr The level of incompetence on the work I had done almost makes me think it was done intentionally - like by a disgruntled worker. I so wish I had just purchased the parts and done this simple job myself.

[@TavosMr]

@@Ken_in_Wisconsin yes, I think the same, unfortunately the recalls had to be done by the dealership. I hope you get you car fix the right way. Good luck 👍.

[@8avexp]

My '88 Jeep has been back to the dealer's exactly once. Of course, the dealer I bought it from no longer exists.:)

[@chapn7]

I work in the shop at a large dealership and no one in my shop would ever do this, it really depends on the dealer. It's dealers like this that gives all dealerships a bad name

[@TheGroundBeef]

Right? i love how everybody just likes to generalize and think ALL techs and EVERY dealer is an incompetent moron. He says at the beginning of the video its not all techs but the description etc begs to differ...

[@donnash5813]

I took my car in for new tires and an airbag recall. They told me all my fluids needed to be replaced. I changed most of them when I bought it 5 years ago. This dealership replaced the radiator and the water pump. The coolant has been replaced 3 times in the past 5 years which includes twice by dealership and they are telling me it needs to be replaced again. They don't even check their own records.

[@chapn7]

@@donnash5813 You should probably stay away from that dealer. What kind of dealer is that?

[@donnash5813]

@@chapn7 It's a major Honda dealership. Their technicians do good work. I had several repairs and never had a problem. Definitely a problem with pushing work that isn't necessary. I hate working on cars but at least I know enough to know when they are playing games. I'm not going back.

[@chapn7]

@@donnash5813 thats a real shame, sorry to hear about that man, i wouldnt go back either

[@0121chuchurocket]

My dealer told me my 3 yo car with 30k km needed brake replacement “soon”. I took the car to an independent shop couple days later and was told that I had more than 60% brake left lolol. I’m glad i have a Tesla now so no more dealer trying to scare you into spending money for things you don’t need

[@kylexy1223]

Thanks for this vid! I went to my local Toyota dealer and they told me I needed new brakes too and rotors. I'm not good with cars and so I asked my unc and he said I had another year on my brakes and probably 2 more years for my rotors at the least. This makes perfect sense now. Reason why I only go to mechanics or do my own stuff

[@fk8bebop]

i work at a toyota as a tech and you definitely don’t want to get your service done at my dealership 😂

[@jc3930]

Its funny you say that because I took my Toyota Camry to the dealership and paid for an oil change and tire rotation. I had a suspicion they didn't rotate my tires. Next time I took it in I put some of my daughters nail polish on the front driver tire and rear passenger tire. Different colors. Pay for oil change and tire rotation. Get charged for oil change and tire rotation. Go to my car and guess what. Tires were never rotated. Ripped the service manager a new asshole and everything was free of charge

[@johncortez1599]

@@jc3930 I wonder if they changed the oil...

[@mikeb6902]

@@jc3930 they think that nobody is going to check that, so they think that theyll get away with it, until they get busted

[@jc3930]

@@johncortez1599 ive wondered that myself. havent taken my car back since that incident. went old school and just started doing it myself again

[@michaelpena3489]

Please contact the local news walk into the dealership and show them up live. Please!!

[@RonNVids]

I will never understand that mentality. Instead of building a lasting relationship with a customer and getting work from them long term, gouge them for as much as you can get away with on the first visit and throw away repeat business. See it so often in the automotive repair industry. Thanks for being an honest mechanic!

[@CMP_Offroad]

I work at Toyota and wouldn’t even trust them to work on my vehicles lol

[@Laternerd69]

I learned this when i did my own brakes after going to the dealership and not wanting to pay all that money lmao

[@dontcare563]

you mean BRAKES and not BREAKS?

[@Laternerd69]

@@dontcare563 haha thanks

[@dontcare563]

@@Laternerd69 Sorry, I'm not the spelling Police and make mistakes like this too!

[@notmenotme614]

I’ve no idea why people panic over doing brakes, it’s one of the most easiest job on cars. They’re incredibly easy to change... 2 bolts on the calliper , 2 bolts on the bracket. Push the piston back in, slide the pads onto the bracket with some copper grease. A dealership quoted me £1000, I could do it myself for £400 to £450 (and that’s OEM prices)

[@dontcare563]

@@notmenotme614 Nobody is panicking! Did you even watch the video? It was a lady who obviously has no experience in doing this type of work, Also many times it's much more than just replacing pads! Drums and rotors need turning, Brake pistons sometimes leak and sometimes springs or other hardware need replacing. You understand not EVERYONE can do this work? Old people, people with medical problems, people who don't have the tools, people who have no clue how to do the work and even people who live in Apartments and have no place to do the work. Honestly I have no idea why you even replied to this the way you did!

[@gregoryhuntington7954]

I work at a dealership in parts at the back counter and have been since 1985, like everything else we have people that don’t know what there doing or love to do certain jobs that pay well.

[@autoworker12345]

Brakes are quick job that if you half ass the service; you can get it done in less than 30 minutes. I used to work at Toyota dealers in the service department and I've seen some of the most shady crap that made my stomach turn. I took pride to be honest with everyone. Didn't matter who you are or how much money you had. I used to feel great dealing with women customers when they were ripped off before coming the store like they were originally told to replace a tire when it could get repaired. I used to live for the feeling of "Aww...Thank you SO MUCH for your honesty..." when they told me that when I drove the vehicle back to the service drive. There was one time that a Prius owner needed new 4 tires. I was in the service drive dropping off a vehicle and overheard the owner saying how much she HATED loosing air in her tires. Sure enough; I had to install her tires for her. I unmounted the first tire and saw major bead corrosion on her wheel. I spent the extra 15 minutes cleaning her wheels off and applied bead sealant. I brought the vehicle up and she was waiting outside for it. I told her how I spent the extra time and cleaned all her wheels. Once again; I get large thank you. I don't understand how difficult it is to apply sealant prior to installing the new tire???? I know I would been one of those master techs with large black book of repeat customers if I started my career lot sooner than 32. I stepped away from it and went to work directly for Toyota at the Camry plant.

[@motorbreath7174]

Too bad most dealerships started screwing their best parts people. Guys like you with experience used to know the part # before I could finish the sentence. Now these kids can't find the most basic parts. And they use computers, not microfiche!

[@shermellow]

@@motorbreath7174 unfortunately unless you started working in the parts industry 10+ years ago you're not going to be paid well and the skill required has dropped tremendously. My company will only pay minimum wage for your first year as a new hire! So of course nobody with experience is going to apply...

[@DHiRA3]

KZbin recommended this video on my home feed... I'm glad I watched! Thank you and take care

[@jamesu]

Thanks for the video Hektor. I had a Lexus from a tire chain. The tire shop said the brakes were at 2mm at the front. I checked the car and the rear were 5mm and the Front were 6mm. After the inspection we took it for a test drive and told him to come back next year.

[@DesertRunner602]

This is why I do my own work that’s within my limits. For the work that I cannot do, I get multiple opinions before I have the work done.

[@notmenotme614]

Multiple opinions.... The problem I have is my local franchise dealership charges an hourly rate for an “opinion” even if they’ve just looked at the car and done nothing. Or in my case, even if they get the diagnostics wrong! They want you to bring the car back and charge you another hours labour and they refused to refund me for their unsuccessful repair.

[@boostdemon]

I could imagine the dealer rep watching this video screaming "Hektooooooor!"

[@GDWS81]

😂😂😂

[@basoncivicsi]

As a Service Advisor I try my hardest to not be labeled as a Stealership. I have had a number of technicians in the past try to pass this kind of garbage off for me to sell. Nope. If the vehicle doesn't need it.. I don't want to sell it to you. That really chaps my ass. Way to call them out! Keep up the great videos.

[@randomugliness1238]

thank you for being genuine and not being like the pieces of crap who try to charge for jobs that don't need to be done. Just subscribed, looking forward to more content!

[@eulluisgtr34]

I work at a dealership in socal and its the advisor that make up recommendations. I usually write down the specs on the repair order just incase they try to blame me for being dishonest.

[@stevew9563]

That would be interesting to compare the nicely typed up sheet the advisor prepares to the actual techs sheet. Get the real truth.

[@mindspinn311]

It’s unfortunately very rare to find a dealership service department that’s trustworthy.

[@Decembererykah23]

That’s right! I agree with you, But not ALL dealerships are the same . People shouldn’t assume all are the same just because sometimes bad things happen at one . And for one , my husband is a service advisor and is a honest person. People leave amazing reviews on him. So please don’t say they are all bad 🙄 because of one dealership doing wrong!

[@anthonymartin8769]

Big "up's" Hektor and congratulations, you are a rare, honest and empathetic person. All the best to your family.

[@Eulsam_FZ]

Had a dealer tech say I needed a new PCM and Wiring harness, or about 6k in repairs. Took it to another shop and found a single corroded wire. Cost 130 bucks for them to find and replace that wire

[@soupn2f]

Dude my starter died on my way home from vacation about 5 years ago and the only tow I could get on a Sunday got me to the dealership. Monday rolls around and they charge me over $800 for a new starter and a couple fuses. When I got home, I immediately started learning how to fix my own car. Haven't been to a mechanic since thanks to channels like this. Thanks for doing what you do!

[@charlesbarkwell7693]

Good thing you commenced learning how to work on your Vehicle. Depending on what Brand of Vehicle we're driving : One Tip is to call the Dealerships Parts Department , give them your VIN # and ask what does the Starter Cost....Now let's not Forget : Dealership Starters , Alternators , Catalytic Converters & Sensors are the Real Deal vs. the 7 Days a Week Stores people run too...These places work but they are also Inferior Parts compared to Dealership parts. GM Dealership - Smog Repair - Independent Shops background. A lil' education 'bout Inferior Sensors vs. Superior Sensors : "Frum" my Main Man in a place they call the Netherlands : kzbin.info/www/bejne/haDSlqeIqsaegZY

[@renegadenevarez749]

Would of saved $650 if u did it yourself

[@ceescorner]

Oem starters are expensive, aftermarket and doing it yourself saves a ton of money.

[@chloedegurechaff1941]

@@charlesbarkwell7693 Expect the fact that you can buy the OE parts from the part stores. Orylies and rockauto sells ACDelco parts. which its where gm gets their parts from, sense they own it. Alot of brands use movotech steering and suspension parts. Most brands Shop for parts from these "inferior brands". It makes no sense you make every single part. just drives up the price of the car, or decreases margins on already small margins. how many cars have Belstien shocks, or Bose speakers, to name two. Tho not saying there arent any worse shitty parts. cause there are. but you can 100% buy the exact same parts from anyother store, depending on store and what they carry, as you can from a dealer.

[@hungryjack8032]

@@chloedegurechaff1941 A/C Delco makes three different levels of parts with their name on the package. Does the auto parts store have the same level that dealer carries?---not always. Rockauto is a great thing if you can wait for the part. It gives you many choices for part quality and price. Adavnceauto can get parts from Worldpac which stocks actual OE parts at fraction of dealer prices, might have to wait for those parts too.

[@JorgeLopez-ix7up]

Good catch Hector. That checklist should have the inspecting technician's name. He should be reported to the dealer for false workmanship.

[@JosepinoRizal]

He might get a promotion instead. They don’t bat an eye if they make more money. On the other hand if you service a car and they come back with a broken engine you’ll have to say goodbye

[@yochillfelix]

I found a new car guy youtuber! Thank you so much. I learned a lot! I also want to thank the youtube algorithm.

[@T12i99iN]

You're a good man \ mechanic Hektor. Consumers definitely need more honest mechanics like yourself. It also helps to have car owners to at least have some knowledge on how to check basic maintenance on their own cars. KZbin is great for that.

[@Marinexize]

There are honest mechanics out there. Like this guy, if you find them stay loyal to them and they will work with you and keep your car on the road without killing your wallet.

[@LuciensMusic]

This should be shared on their FB page.

[@titoarroyo9984]

Thanks Hector for speaking the truth on how dealerships work. One time I had an oil change done on my Chevy Traverse and come to find out that when I came home and inspected the oil. I noticed it was still very dirty and noticed the oil filter was the same one cause I marked it just to see if they actually replaced it. I took it back to the dealership and explained their work was Bs!!!! Keep up the good work Hector! Saludos de Chicago!

[@HayesMobileAutoRepair]

That was a great video! The magic trick in the end was perfect 🤩

[@Eli-kr5bm]

I got bad experiences with dealerships they hijack people with not done jobs, they charge brake fuild flushes without doing anything, etc etc, thats why i started doing it myself

[@HomieHektor]

True, seen it with my own eyes 👀

[@donreinke5863]

Brake fluid flushes are a joke. Doesnt need to be done unless there is actual evidence of contamination, and i tell my customers that. Transmission flushes are the same and can actually shorten transmission life IF fluid has not been changed on a regular basis.

[@firstlast---]

@@donreinke5863 If the brake fluid is contaminated no amount of brake flushes are going to fix the problem, lol

[@donreinke5863]

@@firstlast--- Correct--IF its something like power steering fluid or oil added to the brake reservoir. Ive seen idiots actually do this, they dont know its going to dissolve the seals used in cylinders and calipers. My daughter called me the other day and said her co-worker thought that she could put motor oil in EVERYTHING on her car, Of course my daughter knows better (she rebuilt the engine and transmission in her Jeep--I dont give a pass because shes a girl) and told her bimbo co worker NOT to put anything in unless she asks someone knowledgeable first. What I was referring to is the black residue and sludge often found in master cylinders.

[@notmenotme614]

@@donreinke5863 that’s the funniest thing I’ve ever read

[@michaelangelo6947]

You should open a shop because you'd have more business than you could do yourself. I really think highly of you for having intergrity. God will bless you for helping othres in this way.

[@bilobolygregsmith270]

fantastic video. you were to the point and even had a little humor there at the end

[@bgregg55]

After the warranty expires I never set foot in the dealership again. So many good honest people getting ripped off everyday by these crooks. They are incentivized to do the wrong thing.

[@TheOvnicar]

😳😳😳😳

[@1977jelliott]

At the place I work at in Western Australia, we do a video walk through of service items that need attention, we show the customer the items that require attention, we also keep the old parts until they pick up their car so we can show them if they query.

[@frankvanwiechen8853]

Jake, All shops that I know of do not let their customers in the shop. Waiting area is OK. This is for insurance purposes. Safe driving.

[@1977jelliott]

@@frankvanwiechen8853when did I say customers enter the workshop?

[@josephgonzales3857]

Keeping the old parts is no good they could be off any car

[@1977jelliott]

@@josephgonzales3857 dude, if the customer wants their old parts we keep the parts for them.

[@Vaga-Bard]

@@josephgonzales3857 name a part that's universal.?

[@johnrpizzaguy]

I have been a working mechanic for 37 years, and until 6 years ago mostly a dealership technician. I probably have worked with at least 100 or more technicians all different skill levels and personalities, along with that comes the creedy one’s and they’re are rewarded with a bigger paycheck. I on the other hand have to be able to sleep at night and look myself in the mirror plus I’m a firm believer in karma. My advice is to find a shop were you get to know your mechanics and or the owner then build a relationship with them. It’s hard work being a mechanic but it’s real easy to be an honest mechanic. Thank you for the great video.

[@ladywholovescake8905]

Thank you so much for this video! So helpful.

[@voyager406]

Learn to do it yourself. I'm one of those non-handy people, always afraid to do stuff myself. KZbin is a great teacher, watch it over and over. I have my phone with me to watch it step by step, pause, rewind, watch again, probably took me longer to do it than a mechanic but it did a couple of things, one, it gives you confidence that you can actually do it, two, you know next time when a mechanic is trying to talk to you about it and third, even it cost more time, you save your own money. I can do brake works, standard tune-ups, oil changes, sensor changes, air and cabin filter changes, all standard maintenance stuff. Would have never thought in a thousand years that I could, but did and once you do one, you want to learn something else, pretty cool. Too bad I didn't start 10 years earlier but at least I can show my sons how to.

[@raychilcote5558]

So true. I've often thought that KZbin deserved accolades for exactly this... educate and show that some stuff isn't all that hard. Without KZbin... where would you get the info. Books are good, but only to a point. For all the negatives of KZbin (many things: copyright infringement, politics, armchair opinions), I've been sooooo lucky to learn from KZbin for things like auto mechanics, fixing our washer, tiling, plumbing, wiring... the list goes on.

[@BrodieBr0]

I'm glad I was raised able to do all of my own auto repairs, plumbing, carpentry, electrical work, and many other DIY work. It's not only about the money, with a vehicle especially I want to know my car is safe so I won't hurt anyone else. I had a friend take her car to get brake work done (at a big chain repair place I won't name) and a couple days later her car was making a clunking sound in the rear. She brought it to me and I found out when they did the drum brakes on the rear wheels on the passenger side they didn't put in any of the tension springs. Hektor is right, If you're not a able to do this work yourself at least educate yourself on how the work should be done and inspect the work done asap.

[@rockandrolf8611]

Nice man yea same here too 😀💪👍🤜🤛

[@robsnizzle7]

Be thankful your POPS did that man it's saved me 1K'S of dollars over the course of MY LIFE so far.... most guys nowadays dont know their ass form a hole in the ground let alone even put FUKING GAS IN THE DAMN CAR...

[@BrodieBr0]

@@robsnizzle7 Thank you friend, I totally agree.

[@penitent2401]

the cut space in the middle of the brake pads, looks like it's designed to serve as a guide, when the pads gets down to the bottom of that cut, that looks about 2mm remaining.

[@kevin34ct]

I know that now. I had a Goodyear repair shop here in MA that replaced a perfectly good drive shaft. They quoted a price of $180 for parts plus labor. I found out the shaft was good and only costs $80. It also did not resolve my problem with the Transmission. I eventually found the problem myself. The wiring harness to the transmission was rubbing on the engine block which wore through the insulation and shorted out on the block. I fixed the wires by putting butt plugs between the wires that were showing and then put a radiator hose with hose clamps around the section of wire harness and it fixed the problem. I'm by no means a mechanic, but I just looked around for anything that might be obvious. I traced the wires from the computer modules as one of them controls the transmission and I found that and fixed it which fixed the issue.

[@linkstale]

Bro some of my techs do that and I get so pissed off because if the customer finds out; I get the heat not them

[@billlee270]

Fire them or bring it up to management. Ultimately if the customer does find out they will go to social media and the company gets a bad reputation.

[@PEZ1514]

dont be a child expose them to management. Your company could get sued.

[@harold6863]

We do a video showing measurements. We sell a lot of work but customers can see it’s honest recommendations.

[@Ken_in_Wisconsin]

Easier said than done Johnny. I do all my own work but had to have the dealer do the recall work. I found out the hard way that Zimbrick Honda is the worst.

[@ICON-11-]

You're the man Hektor, wish we had more people like you on this earth 😎👊💯

[@decibellone696]

OMG so true, my son-in-law got his breaks done at BIG-O. He took for truth everything they told him... 1400 dollars later - new breaks and, rotors, not even new fluid. I told him we could have done that in my garage in 1 hour for 75 bucks or, less. and unless your rotors are scarred you don't need to change them... Example 2, my wife would take her car in for an oil change they ALWAYS sold her an air filter... NO. example 3 - My local garage said I needed new shocks (I know I did) they wanted to charge $678 to roll out shocks?!?! 678...I bought the shocks online and did them myself in under an hour for 135... have a clue before you take the garages word for it.

[@jimhaines8370]

At one point when Penske owned Longo Toyota they were the largest Toyota dealer in the world don't know if he still owns it or not.

[@HomieHektor]

I believe they still do. Penske Toyota or should I say Pesky Toyota 🤨

[@earthling1984]

I really hate dealerships (stealerships), and most car repair places. Luckily, I've worked with the same place for like a decade. I always bring my own oil, my own parts, etc.. Just have them do the labor when I need something done. They are great and never mess with me. They know I do most simple stuff myself (like engine and cabin air filters, light bulbs, etc.). I don't do my own oil because it's a messy job, and, they only charge me $15 in labor if I bring my own oil and filter. I have to admit, even though they don't mess with me, I've heard them on the phone with customers, and, customers in the shop. Giving the standard, "well, you can still drive, but, this part may go bad at any time, it should be fixed for safety". Fast lube places are the worst (haven't been to one in like 10 years), but, I hate how they take out the air filter and show every customer, then try to charge like $50 to $80 to replace it. Those filters cost $15 or less, and, don't even require any tools to change. Takes like 30 seconds! Usually they aren't even close to the end of their life, just have a bit of darkness to them from being used a while. They can go 30k miles. Just replace them yourself every other year (I do mine usually just once a year, same time I do my oil, just to keep things simple and all done at the same time; usually replace the wipers then too. I just use the cheapest wipers available, so once a year in spring works for me to replace).

[@Dflowen]

I hope Longo Toyota is seeing this video to call out their bullshit. Give them a 1 star review. Thanks Homie Hektor for the video. Hehehe I remember Longo Toyota my dad bought his ForeRunners and Landcruiser there back in the day. It's just finding the right mechanic just like yourself doing a thorough assessment, breakdown and honesty to the art.

[@GWBarker]

Baller ending with the magic trick! Loved the video!

[@PhillyDee215]

Stealerships🙄I tell customers to always verify the work they're being quoted for👍

[@westtexas501]

Don't get me started with dealership story's 💀💀💀💀

[@trevorlewis24]

I hate even taking a new vehicle back in for the courtesy oil changes / tire rotations for this reason..

[@raychilcote5558]

new car, 4 free oil changes. Wife waited 45 minutes (express line?!) 2 times. For the 3rd, the family went in with lunch (11am, so not truly lunchtime yet) and waited... with one car in the entire oil change facility ahead of us. 1.5 hours later, they still hadn't even put ours on the rack. Had to tell them 3 times to just pull ours out. "But they are starting on it now." I'm leaving now. Here's the kicker... It's the only new car we've purchased in 30 years. Getting ready to buy our 2nd. Hmm, where do we NOT go?

[@SupraManG]

I try to do some of the work on my car on my own. Simple procedures like changing out the In-Cabin Air Filter, Wiper Blades, Engine Air Filter are some of which I do. KZbin videos help with finding out how to do these steps. I have a 2018 Toyota Highlander and the dealerships I have taken it to loves to keep adding on things you will need to have done to the vehicle to make a mark-up on the costs of the repair or maintenance. This is a good example as to why you can have a second opinion on something if you suspect someone is trying to pull a fast one on you. Good video Hektor.

[@zancrus9629]

The issue isn't "Don't trust dealers" it is "Don't trust a mechanic you don't know" and always get a second opinion.

[@mgmx2099]

hold up, did he just torqued the lug nuts? absolute hero

[@anttimaki8188]

Oi, i also do that, i say PING in a slightly angry noise!

[@Someguy6571]

Meh... Never torqued lug nuts on any of my cars. Never had one come off yet. Just snug down with a impact then get a breaker bar and pull by hand a quarter to half turn and your good to go

[@66kahler]

My back wheel came off at 60 on my first drive of my 1966 Pontiac tempest after doing a frame off build over the course of 3 years. I was so excited to drive it I completely forgot, it locked my other wheel up and I ended up in a guardrail. I always torque my lug nuts now.

[@kyletreece2478]

Thank you for this video. I learned a lot about brakes in a short time. Appreciate you.

[@robertmedina6875]

Keep the great videos coming Brotha!!!!

[@bananajoe9951]

Reminds me when my Dad would paint the bolts and screws to see if mechanics worked on the car.

[@michaelflinn2791]

Dealer: You need new brakes. Me: looking at new brakes pads...

[@notmenotme614]

Me: Looking at tyre that’s worn by only 2mm Dealer: You need a whole new axle and control arms, the wheel is leaking blinker fluid.

[@jasonb947]

I had the same happen to me from a Goodyear auto shop in southern CA. When I was told I need new brakes I told them I’ll replace them at home since I had lifetime warranty through Autozone and when I lift my truck the brakes where at about the same thickness at 8mm

[@THETOTALME76501]

Thanks for being honest---stay that way!

[@handyandysautomotiveservic2118]

hey bro torque sticks are really worth it for an impact like that, grab em.

[@randyanderson4360]

Good job Hector! The mechanic would've left the vehicle for an hour and charged the customer for a job that's already done😳🤔🤬💩🤯🕑

[@bradleydiscgolf]

Thanks for the video!

[@carlosfigueroa847]

I don't know how you came up on my recommended list, but as someone who lives in the SGV, I gotta say that it's great to see that there are some good mechanics out here. Also, not sure why so many thumbs down, it seems like you did everything the way that I would in my garage. Heck, you even used the torque wrench, which I don't even do until a week later. Maybe because you didn't hang the caliper on a wire like all those fancy garage videos suggest? Anyway, great to see a local doing good stuff on here, you deserve more subscribers! EDIT: I know where I recognized your voice! Months ago I watched your video on how to fix damaged clear coat! Good video as well, keep it up!

[@tpolarbeart]

Isn't he just as bad? He had to have seen how much life was on the brakes before he removed them yet he continued to do the job

[@stupidd6513]

KZbin is a wonderful resource for doing basic auto maintenance. I replaced a caliper with ZERO prior experience.

[@MD-tr6sh]

That happened to me at the VW dealership in National City, CA. I bought a certified Tiguan, a month later it needed some warranty work, when I took it in, the dealer tried to tell me the brakes were at critical limits. I took it back to the dealer I bought it from, and they showed me they were almost new. WTF!! Dealers are shady as hell!

[@frankmiller944]

It's nice to see honest mechanics make the right call. I used to sit in the dealer lobby waiting on recalls and warranty work and hear the service writers pushing gravy work and work just like in this video on elderly people and women. They would use words like just about time, almost time, you should get this done to make them feel like it was a safety issue or something bad would happen if the customers didn't buy the services. Some dealerships pay commission on work that is sold, that is why they push for services that are not needed. Good job Hektor!