Thunderbolt 4 Adapter and Device Install part 2

[@dmorley5756]

Have you successfully updated the firmware of the EX4? If so, can you please provide a quick overview?

[@PE4Doers]

Actually, I have not tried that yet. I will add that to my video plan list.

[@m4wares958]

I have the X570 AORUS MASTER motherboard, the board doesn't have the small connector, what should I do? I can't find the Thunderbolt setting in my BIOS either

[@PE4Doers]

I wish I had some suggestions. The IBM Thunderbolt chip needs those connectors to function at the full 40gb speed.

[@Demopans5990]

The glorious Corsair cube case lives

[@PE4Doers]

I like the air flow and it solid construction. It would be perfect if the plastic window were tempered glass, however what it has is very thick and resist scratches.

[@Demopans5990]

@@PE4Doers Yeah, I have the same case. My only gripe with it was maybe I should have gotten the mATX version (along with a mATX mobo) back when I built my computer. Then again, modern cases are gigantic by comparison, so my cube case isn't actually horrible to haul around

[@richardgordon9939]

will the asus thunderboltex 4 card see a usbc device connected to it?

[@PE4Doers]

Yes, a standard USB will work just fine, but at the slower speeds of either USB5 (or USB2) depending on your USB speed.

[@postyouu]

hi, computer noobie here:))) i was wondering what are the names of the cables that you meed for this PCie card? and are they bought separately?

[@PE4Doers]

They are referred to as PCIe power cables and they come with your power supply. If you did not build the system, or no longer have those cables, then you should reach out to the manufacturer of the power supply to purchase replacements. DO NOT use any cables from another model power supply manufacturer - the pinning can be different and you could damage your system.

[@postyouu]

@ thanks so much for the answer! i just saw in the part 1 video that the asus thjnderbolt comes with some cables…are those the cables i need?

[@PE4Doers]

@@postyouu Yes, they are needed, along with the six-pin part of a PCIe cable to your Power Supply. Also, you need to have a motherboard that supports the card with all the required connectors.

[@postyouu]

@@PE4Doers thank you so much

[@adrinopu]

Hi, I have the same card. Works great with a TB3 Raid. I've bought a similar enclosure to yours (has the ASM2464PD chip instead of ASM2364PD. It only works at 10gbps. It's USB4 compatible with TB4 but doesn't work at 40gbps. What should I do? What I'm missing? I have drivers installed. Thanks!!!

[@PE4Doers]

Did you check the Thunderbolt cabling to the motherboard, and the BIOS setting for the Thunderbolt?

[@adrinopu]

Thanks for your reply. Yes, cables are connected and thunderbolt options are enabled in the BIOS. I have a thunderbolt 3 raid and works great.

[@PE4Doers]

@@adrinopu OK, I guess I misunderstood that you were having a performance problem.

[@adrinopu]

@PE4Doers no problem. I have read on reddit that the ASM2464PD only works at 10gbps with my thunderbolt pcie card.

[@PE4Doers]

@@adrinopu OK, thanks for letting me know that for any future questions I get 🙂

[@73mikelangelo]

Did you eventualy solve it? Thx

[@PE4Doers]

Sorry, I'm not sure what you mean. It is working well for me right now, and I will soon have my new ProArt Creator build done (using the ASUS ProArt Z790 motherboard) and will need to activate the Thunderbolt 4 interface that comes as part of that motherboard 🙂

[@Arthur-vp8vk]

Perhaps you should have used a Casio thunderbolt case; sometimes an OWC dock will increase your speed.

[@PE4Doers]

Possibly, I will look into that.

[@DanielRodriguez-fg5ll]

one question. the manual says that the 6=pin is only if you want the card to power devices connected to it. is that your understanding too? I just want to connect some OWC Raid boxes.

[@PE4Doers]

Sort of - that extra current capability will provide up to four times the amount of power to the devices plugged in to the USB-C connectors. Even without it, power will be provided, but it's light a 'fast' charger rather than an 'average' charger, and can support full power to larger devices (like a small to medium sized laptop).

[@megadooooom6582]

is there a way to try that Thunderbolt card on an MSI motherboard and check if it is working because i want to buy one so badly but i have an MSI board

[@PE4Doers]

Does your MSI motherboard support the addition of a Thunderbolt add-on card? I know some non-ASUS MBs do have that support. Without the special connector (and more important some addition LSI chips supported by the BIOS, I cannot see how you could get it to work. I suspect if you install one, it will simply perform line any USB-C 3.2 device (10gb Max speed).

[@JoeOlimpo]

Thank you for your transfer speedtest. Is the external nvme set to exFAT?

[@PE4Doers]

I set it to NTFS, if that is what you mean?

[@Practical-IT]

I noticed you installed sodtware/drivers from CD/DVD. Did you check to see if there were updated deivers from their website? Im curious about whether updated drivers would enable more performance. Also, last i looked at TB adapters for PC, they were pretty specific to the motherboard. Is there a BIOS/UEFI setting that needs to be enabled or changed?

[@PE4Doers]

Great questions Jeremy. The driver CD I used exactly matches what is on the ASUS Website file-to-file, including date to date. There is however a new firmware for the unit available on that site as well, but the Read-me file is somewhat confusing and concerns me. Here it is word for word (including spelling): “TBTFwUpdateToolEfi V1.3 is Update PD and Thunderbolt Firmware Tool for THUNDERBOLTEX 4 Add in card ※Please note that this motherboard must be supported [ThunderboltEX 4] add in card and should be confirmed thunderbolt function had work properly Update step 1.Please extract the TBTFwUpdateToolEfi V1.3 file and copy it to a USB Drive. 2.insert USB Drive on motherboard 3.press the [Power key] then press and hold the [F2] into BIOS setup meun 4.Click[Advanced mode] 5.Select [Exit] and [Launch EFI Shell from USB drive] into shell mode for update process” I will do some more research and try to understand this update tool more before I try it, and I may make a video about it as long as it doesn’t ‘brick’ my card. Also, I believe I showed the Motherboard BIOS settings needed to support the device, and I did not think anything there could affect the performance.🥴

[@DanielRodriguez-fg5ll]

thanks again. I got it working, yet, I am having an issue that the TB4 is not detected at boot, so for instance, I have my keyboard and mouse connected to a hub and then to the TB4 in the card, but I cannot for instance, get into BIOS using the keyboard and even after the windows screen, it takes a several seconds for the keyboard to be recognized. any chance you know if there is a setting to make the card more readily available at boot?

[@DanielRodriguez-fg5ll]

on a related matter, have you tried for instance, to boot from a device connected to the EXT4 card?

[@PE4Doers]

Do you have the TB4 in a 4X slot on your motherboard. I have heard of some people placing it in a 1X slot and experiencing some some strange results.

[@PE4Doers]

I have not attempted that, so I really can't give a technical opinion in that area.

[@DanielRodriguez-fg5ll]

@@PE4Doers many thanks. the manual for this motherboard (prime x670-p wifi from asus) says the thunderbolt card canonly be used in the bottom x16 slot.so i put it there.

[@DanielRodriguez-fg5ll]

very useful. I just intalled in my PRime X670-P and first it was detecting the keyboard and mouse I have connected to a CalDigit3 to the Ext4 card. and now no POST! stupid me, I did not know I had to change the BIOS!!! I have now go back remove the card, change the Bios and try again.

[@PE4Doers]

I am not familiar with the CalDigit3, however I wish you luck.

[@JulioAbreuu]

Hello, will you have the driver that comes on the cd to share? I've been trying the one on the website but it doesn't seem to work.

[@PE4Doers]

I recently updated my driver with the one provided on the ASUS Website for this device. There is also a new Firmware update there that I plan on installing and making a video about.

[@JulioAbreuu]

I got a CD player and tried every possible way but couldn't get it to work. The new firmware is a downgrade

[@PE4Doers]

@@JulioAbreuu You don't see the Drivers on the ASUS Website? I really do not have an easy way to get it to you since I do not nave (or need) a Website.

[@JulioAbreuu]

Yes, I was able to install them from the Asus website but it still didn't work for me. I thought it was because the drivers might be different from the ones on the album (which they are) but using the drivers on the disc and the web I didn't succeed. I gave up and now I'll return the thunderboltEx

[@PE4Doers]

@@JulioAbreuu Sorry to hear that it didn't work.

[@guilladogui8259]

I’m using windows 10 and using this same thunderbolt card for my Apollo twin x interface I noticed one problem, it won’t recognize my interface unless it’s turned on and connected before the pc is on , I I just try to connect it while the pc is already on it won’t be recognized do you know what it could be ?

[@PE4Doers]

Thanks for the information. I'm sure it may help some of my viewers.

[@prodwoodroach]

Hey did you figure it out?

[@guilladogui8259]

@@prodwoodroach no with my current set up , it worked fine before with an asrock motherboard and gigabyte alphine ridge thunderbolt 3 card , now i have Asus z790 strix f and Asus ex4 thunderbolt card . It only will work if i turn the interface before turning the pc , otherwise I will have to restart, I contacted support they are not very helpful, I would say maybe get a different brand motherboard with thunderbolt on board like the taichi from asrock

[@guilladogui8259]

@@prodwoodroach I will do a clean windows install , I’m using the one I had on my old system that could cause drivers to get buggy but I will let u know if that fix the problem,

[@PE4Doers]

@@prodwoodroach Was that question for me or one of the other persons commenting?

[@ronm6585]

Thanks David.

[@PE4Doers]

You are very welcome. I hope you find it useful.

[@nnnnnn3647]

I have only 1000 MB/s with TB4.

[@PE4Doers]

Ouch. Did you load the driver software?

[@nnnnnn3647]

@@PE4Doers Yes, all the latest divers and firmware. The new firmware from February 2024 worked, but there is another problem. the same enclosure with a WD850 drive works perfectly, but the Samsung 980 PRO has a write speed of 3000 and a read speed of only 500 MB/s If anyone has a problem with installing Thunderbolt control center, the version from the Microsoft Store can be installed without any problems.

[@PE4Doers]

@@nnnnnn3647 OH no. I will go and test mine again tonight and get back to you.

[@abhishekkoshe1293]

Will this card works without connecting the headers? I'm trying to install this card in dell motherboard

[@PE4Doers]

I did not try that, but I doughy it will enable running at thunderbolt speed - probably only as USB-C Type 2.2 (10gb)

[@andreamalloyglaspie7892]

Pp😮😮o 1:10

[@PE4Doers]

I'm not sure what you are referring to...