My WORST DAY in CNC Machining - Vlog #96

[@AslanAtreyu]

This is real leadership. No finger pointing. No BS. Just professionalism.

[@TheAefril]

Like Titan say, stay humble, listen to the criticism, and adjust your attitude to reflect the change you want to see in the world. That is true leadership! Boom!

[@SuperLololololo1]

Titan, would you say that both you yourself and they aerospace guy both display professionalism? Most of the time when i see things like that happen, usually the guy complaining would rather complain than to fix the problem as said in your video. Also thanks for the great content, taught me a lot on ownership and professionalism.

[@anthonyjones657]

Now here's my story, I graduated high school went straight into construction. College wasnt an option. My parents couldnt afford it and they made too much for assistance plus my grades werent the best. At the time I had no clue what I wanted to do. I worked in construction and fell in with the wrong crowd. I started using drugs daily. I hated that I used them but I didnt know how to stop and I knew switching careers would help. I tried getting factory jobs 2 times but it always ended with me going back to construction. Then I found a machinist apprenticeship it would be the lowest paying job I ever had but if I stuck with it I could have 2 degrees and make 35/hr in 4 years. I had always worked on cars and trucks and loved mechanical things. So when I started the apprenticeship I had no clue what I was in for I knew nothing about machining, I honestly thought I couldnt do it. Plus it had been 6 yrs since I graduated high school I didnt think I would do well in school. I stayed humble and fail many things but never gave up. Now I have an amazing career that I love and I encourage everyone to just try something new. Take that chance itll pay off.

[@TheAefril]

Well Done, you are an inspiration Brother! God Bless from Sydney/ Australia.

[@alexandersoricelli3891]

Thanks brother, new to the trade and really felt this right now! I appreciate the inspiration, I hope to be able to feel the same one day

[@SD-fw9li]

Congrats brother better job than most college grads I’ll tell u that

[@anthonyprice5596]

Every time I watch your videos I'm inspired, I don't think whatever business you were in would fail. Your honesty and care for quality comes through, if every company in the world was the same as yours the world would be a far better place. Keep up the good work Titan.

[@TheAefril]

Agreed, God Bless!

[@ashishjacob504]

Titan you are a hardworking and humble person. You deserve the best.

[@max-weber]

"Who is this guy, he's making parts in his barn!" As a barn machinist in Northern CA I was triggered lol

[@TITANSofCNC]

😬

[@THEBOSS-vn2ky]

Yeah, you really hurt my feelings. I wish, I had a barn. I got a shed. boohoo-Booboo. Now, I got to go look for a real job, are you hiring. Can I work in your barn. my shoes are to small for the two of us. Oh I'm joking. good job Titan. I think you all do a very good job. I think your guys you're awesome. thanks for the videos. keep it up, those kids thay need you. GOD BLESS YOU ALL 😇✌🤗

[@tubalcain1]

Mr. Yarborough from Allied research... possibly...

[@TBJK07Jeep]

Never be afraid to learn. Push your boundaries, get out of your comfort zone. In the end it makes you a better person. Give back, I don’t mean necessarily monetarily. Be a mentor for the next up & coming generations. Titan, I appreciate you giving back.

[@consciouscool]

Guy drives all the way, says oh shit, they don't call him Titan for nothing. Sees guy is the real deal. Understands humility and mutual respect. This is a Bible for people to do business right. Glad it worked out.

[@dougmaurer7570]

Personal responsibility goes a very long ways. More times than not owning the problem, showing improvement, and professionalism in customer service will please a customer beyond expectations. Not a shop owner but making my way there, however Titan reminds me of some times while in the army. I worked in the housing office for a large unit, renovations to our buildings are going on, I leave my office for about 2 weeks for some training to advance my career. My office drops the ball in moving personnel around. I get back and immediately me and the other heads of my office are brought into a meeting with contract team, higher commands, and the oversight team (the ones writing the check with a lot of zeros on it) and my team, the lowest common denominator but also where the rubber meets the road in making the project go smoothly also exactly where the fingers get pointed when things go wrong. The meeting goes with many questions being asked, very few getting answered. The 5 minute ride back to our office is nothing but suggestions of how to make this move go forward, we have 128 people to move, less than 5 days to do it, and no space to move them to. We come up with a plan, another unit was occupying the space we needed they were in place for the same training I had just done. It's Friday, they leave Sunday, we need the space Monday morning. We print up the list of everyone needed, I have carry to the command team over all the people, lay down the plan, give a defined timeline, and give understanding to why this problem arose. Command had been abrasive leading up to our meeting, once they had understanding and saw a clear defined plan in place attitudes changed. Don't know how many prior service we have here but when you're telling someone 6 ranks above you what to do, they inherently don't like it to the point it can cost you a career. My team of 5 made the move happen, we handled it perfect professionalism, created understanding of how we were going fix the problem and how the problem arose to being with in full transparency, then executed the plan. This project spanned 18 months involved over 2,000 people its not machining but it is proof that often enough owning the problem, will impress the customer enough to restore or actually create faith in you and your team and to toot the horn a little we finished the project ahead of schedule by months.

[@kenchorney2724]

A fine example of integrity! This is how it should be done always!

[@bobjimenez4464]

Always have a good plan to prevent future defects of any type......Yes, as the contract recipient YOU are 100% Responsible to meet all of the contractual requirements. Even if it means taking a loss.......put key people in place for protection and prevention.

[@gerardorubio5983]

something that is lacking today and that is talking out the issue or problem. people fight ( fist fight at times) and become best friends. i do a little welding, machine work work at home and i have seen your videos but this one keeps me in check to wait, talk, and solve our daily issues what ever they are peacefully! thanks titan for this video. i just bought a small benchmark mill and will be using it in my garage with my lathe, n welders to finish some car n motorcycle projects. God bless.

[@nieljones655]

My anxiety went up just listening. I have had those meetings. This is good for everyone to hear as there will be errors in work and judgment about those errors and you will be dealing with them. You will not run a business and escape this meeting.

[@nachiketkulkarni8748]

Great Story...Inspirational How a leader should be... Taking Responsibility and Not Passing it to others... True Leaders take responsibility when something does not work out and not take Credit When Everything Works Well...

[@redhousetn73]

A couple months ago I had an issue with some aerospace parts from a company whose name rhymes with friffin who had some crazy stuff that had to be absolutely perfect. The shop I was working for at the time kept getting them wrong and they would come back for rework. I designed a relatively simple fixture for the 2 ops these parts needed, made some tooling recommendations and presented the solution to my supervisor. I literally begged him to allow me to implement my solution. They told me I couldn't fix the problem and just run them best I can. The way they were being done was extremely finicky and cycle times were ridiculous. It is refreshing to see this kind of attitude at the ownership level. I left that shop after 3 months, simply because the company had exactly the opposite type of attitude. I was told that the ownership and management people in this shop knew better, even though none were machinists. I was told I didn't go to college, was just a cnc guy, what the hell did I know, go make chips. It is amazing to me to see your humility, you having achieved so much. Such humility is truly rare, especially after a shop hits a certain point of success. Hats off, brother. Shopowners take note. This is how you do it. Trust your team. The end solution is hella more important than ego. Great video, awesome outcome and that well deserved. Much respect homie....

[@usmcrvn69]

during 48 years in the shop I realized along the way that what my shop teacher had told me in high school was true. He said you can be the top hand in a shop...quit and go across the street to a different shop and not even be able to hold your job. A lot of that has to do with managements attitude.

[@redhousetn73]

@@usmcrvn69 Shame to say it, but it's the truth. I started a job as a cad technician recently and am very thankful to be off the shop floor and dealing with the baloney. Now I can sort out the BS from my office, before it gets to the guys on the floor. For maybe the second or third time in my career, this shop has impressed the hell outta me. Because it achieves a level of teamwork that's rarely seen anymore. We got less than 10 guys total and we all do it all. Today I had a lathe hand on a cnc punch press, a shipping clerk putting a new pump on the waterjet and a CEO loading trucks and making coffee, we all do it all when necessary. I swear, 2 days in and its absolute heaven. And all because of how its ran and the fact that everyone there is an A team type of player. Rock on ol timer u got me beat and now I'm the ol crotchety fart in the shop! Hats off sir, to a long career.

[@TheAefril]

@@redhousetn73 God Bless to you brother! you make me envious. Best Wishes from Sydney / Australia.

[@redhousetn73]

@@TheAefril God bless you too my brother and best wishes to you sir! I appreciate your kind comment and encourage you to dive into this awesome trade and make your mark! I absolutely love this stuff...

[@benth162]

Well done my friend, that is the type of management that we would like to have from our Congress. You did exactly the right thing by owning your work and not trying to weasel out from under a problem and your responsibilities. I am sure they paid you a pretty penny for those special parts while you guys learned a valuable lesson as well. Well done my friend, well done indeed !

[@jbellabong]

Wow, how you say "humble", im so proud of you Titan, i honestly can say, you've come a very long way in life. From watching you come to elementary/ intermediate school, grow up to teenage years , and see who you are now, bra, its amazing!!! your persona as an individual has matured, n not jus physically your outlook but the inside, your being.. to hear you n listen to you, how you handled this situation, sets an awesome message to others that to sit down , talk and listen, place everything on the table, see the problem or vision, work together, and create a solution together and by doing this, you create a strong relationship with your company n vendors. Bra, you jus blow my mind!!! You have an awesome Team!!! Beautiful Ohana !!! God is Ultimately Good !!!

[@TheAefril]

Great Story!! You have great ethics, great passion, great spirit. I remember being told by a "boss" many years ago, "Take ownership of the problem!", don't pass it off to someone else. (Then it takes longer for them to get their head around it, -taking up more company overheads). If you discover a problem, do whatever it takes to solve it there and then. Don't allow it fester, draw on company-wide resources/ overheads, and complicate things amongst other workers or draw on further in time for others' to get their head around/ understand the situation. Be empowered to solve it there and then, it stops with you, the problem should go no further! Well spoken, I hope to hear many more stories of a similar theme in future videos. **You have just created a bond that goes far beyond winning a tender to manufacture some special parts. You are an inspiration, Can't wait for the future videos, I wish you the best in your future work projects. A+A+ God Bless, and love from Sydney / Australia. (*P.S. This is one of your 'landmark/ trophy' videos. -Gamechanger! BOOM! )

[@MrDmorgan52]

This is good advice for anyone. I was taught many years ago that people buy from people! Availability is ok,price is ok but the personal relationship with vendor/ customer is priceless.

[@loizostheochari1509]

Titian I'm very proud in the way you handle the situation and excepted responsibility for the fault as whole. I beleive God was on your side that day. Keeping your cool and not becoming agravated is not a very easy thing to do. Also not been able to sleep at nights can cause unhealthy issues. Setting golds so high can be reached, when you have people working with you. I always say a happy work place you get more productive output from your workers.

[@tonykoneski2873]

Titan, i must begin by saying you are an inspiration. I am a small to medium business but deliver grand solutions to my clients thanks to people like you. Your social media publications provide a platform for greatness. Your selfless approach to open up about your "ups" and "downs" in business and the valuable machining techniques are greatly appreciated. This story resonates well. I provide tools for the food industry and like you have been held accountable for out of spec delivery during a clients major product launch. I received a phone call at 11:30 pm stating my tool is failing to provide a hermetic seal for their trays. i was onsite within the hour to realize tool was out of spec. I owned it!! Loaded tools in my truck and machined all night for a prompt AM delivery. I stayed onsite until the first delivery was complete. I honestly thought the company would give me my marching orders but instead i received praise and a permanent contract. Their exact words were "we need people like you in our business." Titan, your humble honesty and generous information is greatly appreciated. I hope one day i get the chance to visit your facility. God bless and thank you.

[@michaelrizun3403]

Thank you. I love the fact that you accept responsibility and ownership of your mistakes and failures. I to accept responsibility and ownership of my mistakes and failures and endeavor to correct them on a daily basis. This has given me great respect from my peers, as well as my contemporaries. I am in a leadership role and these qualities have served me greatly. It is rare to find someone such as yourself who is of this caliber. Thank you Sir, You are an inspiration. Michael

[@hughobrien4139]

This is one of my favorites! The business was won by being accountable and honest to a fault and not try to BS around and out of it. You can minimize that aspect all you want. In my experience when I’ve made a mistake and own it in full I see nothing but smiles on faces that were seconds ago looking at me with anger. It builds trust.

[@irishmike519]

Titan, I was a quality control professional for almost twenty five years. Never have I seen anyone that would take responsibility for their mistakes, it was always “the blame game”. Approximately fifteen years into my tenure the company following “The Toyota Way”. They changed it to soot their product, but never stopped blaming the person that had the misfortune of having made a mistake. I would have given pretty much anything to have worked for a company lead by someone with your work ethic like you have instilled in your company. I’ve watched your TV show and your KZbin videos and would like to encourage any young person that sees your videos to pursue a career in machining! My best wishes for you and you whole company. God bless you!

[@davidschneider7969]

Titan, A solid story of leadership, accepting responsibility and tuning a problem around. I worked on the "buy" side for a long time, designing large facilities and purchasing the millions of value of equipment that went in them. I have a difference in definition between vendor and supplier. A supplier takes ownership, looks for ways to deliver more than the spec, adds value to the relationship, and never gets defensive over mistakes, only focuses on solving the new problem. The vendor is the guy at the ball game you buy a hot dog from, and then you have to beg for the packet of mustard. For several years I told people in the company and the vendors/suppliers who served us, that my mission was to convert vendors into suppliers. The gentleman that visited you that day realized that he was talking to a supplier, not a vendor, and then changed his mission from taking the business away to solving the problem. I now work on the other side of the desk, in service to my clients. Note I said clients, not customers. A customer is somebody that comes in the store and buys stuff off the shelf. A client is looking for much more, they are looking for care, guidance, and protection. A client is looking for a solution that is not a product on a shelf, they are looking for a solution that solves their unique problem, something that fits their need like a tailored suit. Recently I "fired" a client who had needs that were beyond our ability to serve, who had expectations we could not meet. We could not fix his problems no matter what we did, that the problems were beyond our capability. There are times where no matter how good you are, you can't provide what that client needs because what they need is beyond your sphere of control or beyond your capability. I say that I "fired" the client, in that I decided to end the relationship with the client because we stopped the relationship, we withdrew from the business. We actually "fired" ourselves before engaging in more work that we realized would fall short of the client's expectations. We realized that we could not deliver the care, guidance, and protection the client wanted, and before we changed into a vendor, we "fired" ourselves.

[@dirtgrips]

I’m a Machinist with over 30 years in aircraft and aerospace machining experience. I have a story of survival like no other. I’m Still Trying like Hell to get my small CNC machine shop off the ground. Be t first I have to survive a extremely rare Lung cancer which has caused now my 6th brain tumor and 7th on my kidney. I had my first brain tumor over 7 years ago. I’m still here fighting with my current brain tumor and kidney tumor. I own 2 CNC mills and a couple conventional lathes and a precision grinder and sheet metal fabrication equipment. We have an old CNC lathe as well. I Refuse to allow cancer to stop my forward progress. As long as I can stay alive, I WILL Succeed. That’s simply fact. I should have died over seven years ago. I’m still here and running Strong! The shop my equipment is helping now is hi-tech aircraft and aerospace Coatings. Thermal barrier and hi-wear resistant Coatings. Among others. Space-X, General Dynamics, JPL. Just to name a few. I tried to reach out to you in the past. You’re not an easy man to reach.

[@MrSwimmster]

Not many people like us left in the world. Similar ethics to my uncle, who has been my inspiration most of my life. Recently we have collaborated on a new product/concept in the automatic transmission industry and plan to 100% obsolete the torque converter. I've ALWAYS been an engineer at heart. Never got the opportunity to pursue a degree that says I can do what I can do. So I'm a little raw. However, been teaching myself autoCAD and have gotten decent at it. Enough so that we've been able to develop two prototypes and have the original tested already. The basic jist is, imagine having the slip between the engine and transmission, computer controlled and set up much like a map, like a fuel injection map.. Planning to license this. I own the patents. Looking to start a company that fits just this. Develops new ideas and tech in every industry.. Thank you for the inspirational and educational video. It's pretty profound. Hope to become good enough to be doing business with you down the road.

[@clydebalcom8252]

Thanks for reaffirming my faith in humanity. You made a decision to do whatever you need to do so your customer becomes a partner.

[@GameLab_Studio]

aerospace finishes actually requires Honing and lapping with diamond where talking about .000020 straight and round with a ultra fine finish....10 years in aerospace....

[@phil2082]

That is insane. What kind of tools can even get that precision? What measurement devices can confirm that precision was hit?

[@daveyt4802]

Finding a vendor who has the equipment and skill to do this. Not sure how hard it is?

[@GameLab_Studio]

@@phil2082 air gauge

[@joem6859]

Wow... not quite sure how you got here, but your humility and poise is well beyond most examples of how people behave today. In a time where everyone is yelling 'me, me, me' , you turned it around and told your customer that they are the 'customer' and they are what's important. And kudos to your customer as well for recognizing the type of shop you are running, the degree of professionalism and expertise. Thru challenges we all become stronger and better. Thank you Mr. Gilroy. I hope to run a business as well as you do someday.

[@TheAefril]

By Appreciating what qualities you have observed in Mr Gilroy, you have taken the first steps in getting to that level yourself. God Bless Brother!

[@jeffchisamore1556]

I run a seriously old turret punch press. I carry your ideals despite the limitations of my machine. I've had to be really creative to hit the quality mark that modern machines can easily do. You screw up, solve the problems with unconventional solutions and deliver a quality part to spec on time. Love watching your videos. Cheers.

[@larryrode6768]

I wished I had a owner, of the shop I work at, like you. That listens and is humble in a kind way.

[@julioe.9743]

Just wanted to take the time to say FIRST THANK YOU GOD, AND THANK YOU, AND GOD MAY BLESS U FAMILY AND COMPANY, as A MACHINIST I had learn so much from u and had help me a lot from u and seen the changes, now I can provide more to my family from ur videos thanks Titan.

[@tommywood2983]

TITAN you sir are an incredible human being! Your leadership, being humble, and passionate about your business and you care about your employees! Just imagine if everyone that had to sign payroll had your ATTITUDE and Work Ethic! America would be the most prosperous Country on the planet! God Bless you and your Company!

[@johnryan1698]

There is a strong statement you keep making that people do not do enough of. Take ownership of you mistakes and learn from it. I’ve heard you say this many times

[@eddietowers5595]

My mother always said, "Bad experience is a good teacher". When I went into a machinist apprenticeship program, I've made a lot of mistakes, and the old timer machinists would make fun of me, purposely trying to discourage me and gave me a label no machinists wants to to be called, a "scrap artist", until a great guy, Bill Rich, a journeyman (master machinist) took me under his wing and taught me everything he knew. and the first tools he gave me were these words of wisdom: "Your failures and mistakes are just as important tool(s) as any in your (machinist tool box)." He waved his hand over the whole of the shop and said, "any one machinist in here, worth their weight in gold, knows this, and it's why they are so good at what they do, their mistakes, their mistakes put them there." this resonated with me because it was along the lines of what my mother taught me.

[@TheAefril]

You learn your best lessons, form your greatest failures. You don't learn much from successes. God Bless Brother!!

[@eddietowers5595]

@@TheAefril Damn straight. Great philosophy!

[@OnlyPositiveVibes96]

Same here bro, it hurts when experienced machinists make fun of u on mistakes which they done too, when they are new in this field. Those folks always tries to discourage you but I only got myself which backup myself. Even shop owner discourage me so much but I'm here to learn all about this field, so I'm like keep going. I know no one can be perfect even good people are best at making bad decisions. And your comment bro it encourage me, thank you so much. I will glad if you reply me back. I want to know how u doing. Good luck bro.

[@bryandeblois6177]

I knew Mr. Yarbrough well in the business world. He was definitely passionate in what he did! May he RIP. Thanks for sharing!

[@h2opower]

Very wise word of wisdom Titan and those of us whom have ears can hear you and follow your leadership style.

[@173roberto]

I love these histories, Titan I would love you to tell us the most difficult negotiation you ever made

[@haroldhead8020]

Titan , I have been in the manufacturing trade for almost 30 years now. I have had various positions along the way. I am currently working at a company where I am a Leader of the CNC Lathe & Mill-Turn Department. You story moved me and I am glad that this content is available for me and the public. We , as a company , are just starting our journey into the Aerospace and Defense Sector. I know we will have many challenges ahead if us , but this gives me hope and direction on how to handle stuff in the future. Thank You

[@rhcpfan142]

That’s how keep you keep good quality production, customers, and amazing employees. Keep it up Titan.

[@scott8151]

I'm a former cnc guy, now in IT. In IT we don't get credit for doing things right. We get credit for fixing the things we broke. Create an emergency, then step up and the upper managers see you fix it.

[@Lierofox]

Everything is working fine because of your work: "What do we even pay you for?" Something breaks: "Why do we even pay you for?"

[@brianwaiting7899]

So sco tt your a politician? Get the f# out the door is over.....shit he made it illegal!

[@brianwaiting7899]

Gotta do a m80 or a m75 either way if I was a cnc business in California I'd be nc channel 1 not found

[@LongtowerNyc]

Taking ownership is a very big deal and honorable thing. Much respect.

[@Bawbag0110]

Nothing worse than getting a phone call of a customer saying theres a problem...especially when the problem is in the middle of the Baltic sea...had that recently but "luckily" it wasnt a machine fault it was a steel work fault but you still feel responsible as a company

[@garygriffin3114]

Titan thank you for sharing. I can imagine myself being there thanks to your ability of telling us your story. You like so many other comments state makes feel inspired. My little world involved me working in a fast paced CNC machine shop for a large company and after 18 years watching all but one CNC being sent to one of our other plants. Now it's just me running a what's left to support the production machinery at my plant. I hang in there for the challenges that keeps me interested in solving if that makes any sense. I watch you feel better.

[@SoundOffCustomsOwosso]

Relationships born out of adversity often produce the most enduring fruit.

[@ohms497]

Nothing like making a 100K part, ship it off and the part returns to shop. Sales person and engineers sent the wrong drawings. Communication is king. 🤘

[@antoninoatl6489]

Titan I’m overwhelmed with your professionalism it’s outstanding.,Anthony from New York ⚙️To be continued ATL PEACE

[@dfailsthemost]

I've found that when I own my mistakes, it's much easier to find the best solution to whatever problem led to the mistake in the first place. That just levels up my skill set. Being content with blaming others means you miss the chance to become permanently stronger.

[@georgeowen2083]

That was always my favorite part of the job. My nickname is MacGyver but not rigging something to get by but by figuring the best way and some times the best way isn’t the cheapest way. When parts or processes have to be perfect they aren’t going to be cheap.

[@bryanrocker5033]

As a retired USAF jet engine mechanic and used to dealing with extremely tight tolerances I can say that I have seen instances like this before. I have seen numerous companies take the opposite approach and it always costs them in the end, most of those folks were managers, not leaders like yourself. I am willing to bet you have an extremely intelligent and loyal workforce!

[@ramustechnologies8634]

In my experience, no matter what is at stake, or what the fault or mistake is, always take ownership. In most cases the other party is way more lenient towards someone who owns their mistakes and are willing to work it out. That doesn't mean they always will, some will not appreciate the strength of character it takes to do that, and will be arrogant and unreasonable, but here is the thing, that's on them, not you, and at the very least your team will see your character and leadership qualities. Thereby building the relationship within your own team to a higher level which in itself is its own reward.

[@18ashjosh]

This is an amazing video. And it fills me with joy to see that mixture of pride and humility! It's simply stunning. Good business and great principles

[@johnmontgomery1421]

Great video Titian. These are hard lessons for some of us to learn. The art of listening and the ability to humble yourself is not a skill everyone has. I find that most people want to talk their way out of problems rather than solving them. I made my 16yr old son watch this. He owns a lawn mowing service, so I told him, whether you screw up parts going on a rocket or break a garden gnome , listen, comprehend and take responsibility for what you do. I hope it serves him well.

[@stxrynn]

The Japanese have a saying, "fix the problem, not the blame." That saying has helped me more than you would believe. At home, at work, everywhere I have been plugged in, it has helped me. It is a way to live. I mean "humble yourselves...", isn't a suggestion, it's a command. (Looking over your right shoulder, that concept jives pretty well.)

[@johnwayne2103]

Always allow the customer to speak first. Allow them to air their grievances before you jump in. That way you have time to think and gather your response but always be honest. If you are both arguing nobody is hearing each other. Great story.

[@martymabry720]

My history started in construction. I worked part time while in school then started studying electrical at the local community college but dropped out my second semester. My dad owned a company building and selling motels all over the south east. I fell in and was running his crews until almost 10 years ago when construction hit a stall. I had a wife and a 1 year old son and went from making $20+ an hour to nothing. I did the side jobs for awhile but they just were not cutting it. I gave in and went to the local job center and they set me up with an interview with a company 45 minutes away. I didn't want to even go to the interview but decided I had to do something so I went. Of course the boss told me they wanted me to start the next day at $8 an hour as gofer but he also told me the sky was the limit as far as what i would become. After my second week they told me they wanted me to learn to run a cnc. The guy over the cnc's wouldn't teach me anything except put the part on and hit the green button. After 3 months the owner came in and told me he wanted me to learn how to setup. He attempted to teach me how to do a basic slot so I could see how its done. 2 weeks later I had taught myself how to write basic drilling programs. Over the next 6 months I had taken the machines i was running and improved all the programs in such a way that production had doubled. At my 1.5 year mark the owner walked in and fired the head cnc person and gave me his job. I continued to improve the department and started to take on the task of being assistant to the shop foreman. During this time my family had moved 8 hours away and my boss knew I was looking to move to be with my family. At 3 years I told him I was making plans to move. He told me he could not let me go and ask me to give him a week to come up with a job offer to see if he could convince me to stay. The next week he tells me to come to his office after everyone has gone to discuss his offer. When I walked in his office after work he started talking about everything I had done for the company and how much the company had grown due to changes I had made. After about an hour he told me he needed me to stay and that his best offer would be his job. Of course I thought it was a gimmick but the idea of being Operations Manager for a company with a nice salary and benefits was to good so I took him up on it. I've now been here 9.5 years and we are still growing. I cant say its been easy but I haven't given up, and its paid off so far. A couple times ive had the thought I made the wrong decision but I stayed with it. The leadership experience is something I can always show and I will continue to work on to become a better leader.

[@SAXONWARLORD1000AD]

so what happened with your family ?

[@johnneo2405]

Acknowledging mistakes is the best way of learning lessons and improving skills.

[@edtsch]

Excellent content and video production. I love the seamless use of the two cameras - most people probably watch the video and don't even notice it. That's also, of course, because the message he was preaching (yeah, I said preaching) was so compelling and on point.

[@kocnn]

This is the kind of problem and answer that transcends professional and personal relationships to strengthen and build a future. This is a great video. Thank You for sharing this video. Kevin

[@oscar.gonzalez]

Well done Titan to you and your team. The conversation was calm and cool as how it should be instead of shouting. Very productive!

[@Wags438]

Excellent story and example of how to deal with a mistake and turn it into a positive.

[@sleddarcheddar]

You know. As the shop foreman at where I work I can understand this completely. Countless times my boss, the owner, accepts jobs before talking to me and when I get the prints to quote I tell him there's no way we can make those parts with the current measurement equipment we have or that we don't have the ability to make the parts competitively. There's talks of me becoming an owner and if that happens I definitely will be spending some money on inspection equipment as that's the only way to make accurate parts in my opinion.

[@SingularityAdvent]

if the parts cannot be easily quality inspected, maybe they need to be redesigned. We are all humans, let us be kind to each other and work out the challenges together. As you demonstrated leadership and taking responsibility, I applaud you. You are lucky to have dealt with another responsible leader, looking to troubleshoot and not start a blame game. Solving problems is a two ways process. The guy you're talking about must be a very interesting character, luckily for you, he's as well a reasonable person.

[@philbox4566]

I got called out to a customers place. He was livid. He pointed up to a fascia that was clearly not fitted correctly to a dutch gable. I looked over at him and said, you are entirely correct sir, that fascia has been poorly fitted and needs to be changed out. He was dumbfounded. He expected me to argue back at him and shift the blame etc. One of my guys didn't do a good job but it was me the owner of the business who took responsibility for quality. That man said something to me that I will never forget. You can't argue with someone who won't argue back. I hate it when people won't own up to poor quality. I will never be that person. We got on like a house on fire after that. We calmly walked around the job and sorted out any other defects. I gave in to him on nearly all his points. I didn't give any ground though on the falls on our gutters. We had done those absolutely by the book.

[@TheAefril]

Good strategy, don't give an inch if it is not your fault. But - 'Good on you' for immediately correcting the poor workmanship!

[@genesisprecisionllc4331]

Relationships are key. I had overbooked my shop last fall, and outsourced some jobs to local shops to hit deadlines. The inspector of my customer found parts were not to print. He told the owner what was going on, the owner immediately got mad and said, "SEND THEM BACK!" He thought it was another shop that did them, the inspector said to the owner, Jon did these parts... That owner said immediately NO this is not his work. The inspector knew very well the owner and I were on great terms. And showed the owner the PO with our name on it. He called me up and asked me to come down. We discussed the issues. I took the same position as Titan, I humbled myself. I just said I will fix these right now. The owner was still mad. He asked me directly, "How did this happen?" I said to him, I had to send these out to another shop to meet deadlines. I actually did not make these. He smiled and turned to his inspector. I told you this was not Jon's work! He is our #1 vendor... I told him this would never happen again and fixed the issue immediately. I remember walking out of there with a huge mix of emotions. Fear, sick to my stomach mixed with a pat on the back compliment... The fact that he knew my work well enough to know I did not make the scrap parts even though my name was on the PO. That felt good...

[@TheAefril]

Well Done. God Bless for fixing the problem when the stakes were high!

[@brianwaiting7899]

This is why we buy chinesium, no expectations of quality = no problem ¬.^

[@hatemymailbox]

don't forget thaitanium)))

[@daveyt4802]

Never heard that one before. Ha!

[@TheMilitantMachinist]

My story, I was born and raised in England, Sheffield actually right as the steel industry collapsed. Bad times for all. I left school at 16 with minimal qualifications and not much options so I signed up for bricklaying and plastering NVQs at a local college. I took a job during the summer at a local fabrication and machine shop and was basically the tea boy, grind monkey and broom b**ch. Eventually I was allowed to try my hand at turning and that was the first time since school I had touched a lathe. I eventually cancelled my place at the college and remained at the machine shop for 7 years before emigrating to North America. Fast forward 10 years from that day and a couple of machine shops later, I am now placed in a University Mechanical Engineering Dept as a CNC machinist offering my years of manufacturing experience and knowledge to students and also building their projects and competition car components. There is one machine shop in particular that I owe everything to because I was allowed to go to the next level with my machining game and learned so much about part sequencing, proper inspection protocols and other procedures one simply does not get to see in smaller job shops. In fact a slight sub-story with that shop, I once scrapped an entire run of parts on my shift and I worked an extra 12 hrs ON MY OWN TIME to manually verify each part was scrap and then stayed to manufacture the parts again because I felt so bad about it. The owner actually told me to go home because he felt bad that I had put too much effort in to rectify a problem I had created. That was one long 24hr shift I can tell you that. He was shocked to learn I had not even been home yet since he bollocked me for scrapping the run.

[@TheAefril]

That is the sort of war story where legends are born! God Bless Brother. You have the guts, responsibility and take ownership of the problem. All the best from Sydney Australia.

[@TheMilitantMachinist]

Arthur Frilingos thanks brother. It’s been a hard slog to get where I am now but I wouldn’t trade a single minute of it for the easy way.

[@robertsawyer1464]

The man who does not make mistakes does not live. The man who learns by them becomes successful. All the best to you and yours. Thanks. 👍

[@knowledgepower4808]

I must comment. Humble, responsability, and he didn't say it, but Love for each other's prosperity is what matters. Looks can sometimes give wrong impressions. But words, actions, and life experiences say otherwise. God Bless you, your team, your customers and those watching the videos. Let's make this World a better place by learning and taking action, positive action. Blessings to all!!!!!!

[@carloscarrizo2131]

there is greatness showing your weakness and mistakes, and more important your weakness become a strength...

[@gamefan6142]

I'm not an owner, just an operator, but I have one story like this: We were doing some parts that had 10 M10 holes per part and two 30M7 holes. We had 60 of these parts, finished all of them, and then they come back from inspection. Nearly all of the parts came back as bad, the 30M7 holes were fine, but the threads didn't meet spec. It was because we had one M10 HSS tap for 600 holes in steel and it deformed like 20 pcs in. We made a mistake in not checking the threads with a go-nogo gauge, but only with a screw. We had no other option at the time, because management refused our tool order with the taps we needed, so we had to just go at it with one singular tap and hope for the best. It obviously didn't work, and we ended up having to recut 600 threads manually without a tap handle, since we don't have that either. Moral of the story: Check your parts properly, and if you don't have the tools, DON'T DO THE JOB.

[@ondrenebarnes8180]

Minor set back for a major comeback. Titan keep doing your thing they say sometimes keeping your mouth shut is worth so much more than running ur mouth. Keep doing you titan

[@josha9620]

Man that is all amazing, that is literally one of the smartest things I have ever heard the fact that you didn't flip out and u just came up with a game plan to fix the problem is amazing. I am an up and coming supervisor I was promoted last year, now that being said I am a working supervisor so I deal with apprentice's and machinists, do some quotes and program and oporate our 5 axis. But man I totally want to be just like you as a boss one day. Also the whole tattoo thing man that's kinda crazy I have one full sleeve and almost done my second and I would absolutely hate if I was stairiotyped about that and maybe didn't get the promotion or have our customers judge on my appearance. Anyways as always great video keep them coming!!!!

[@TheAefril]

I agree with you, great videos, inspiring, and keep them coming!! I learn something new with every watch!

[@krazykillar4794]

A very insightful and inspirational story . I always get over excited when I watch your videos . Im like alright thats it , im buying a 6 axis cnc machine and I start looking for prices of the machines . When I realise how much they cost , I realise its going to be a few years before I get my first machines . Im planing on buying some second hand machines to get me started . I want a cnc mill and a injection moulding machine. I will buy things like plamsa/laser cutters or water jet. Eventually I want every type of machine because I want to fo all kinds of different stuff . This channel is the best . I love you bro . 👍

[@trzesnk]

Everybody makes mistakes. You differentiate mediocre company from excellent seeing how they manage their mistake. Hats off!

[@sk8inrj1]

Amazing that I found this video. Freaked me out a bit because my dad passed in 2015 and Mr Yarbrough was my father.

[@SkypowerwithKarl]

I had a customer that was livid with me. He brought a box of parts back and began screaming about the workmanship. I looked at the parts and totally agreed and excused myself for one moment. I brought in the machinist that ran the parts to have a look at them. I asked him “what do think about these parts?” He said “they look like crap, you mean we didn’t have to make ours so nice?” The customer looked confused. I said “those parts weren’t made here.” I began to explain and then brought forth our “setup part”. The difference was obvious. He began to profusely apologize. Apparently they had another vendor running the same parts and the customer didn’t realize he had two suppliers and he went after the wrong one. I wasn’t the first time through the years. For certain customers we had made a tiny stamp we so we hide our mark in a corner.(that turned out to be most money making object I ever had) It’s bad enough if we screw up, but I’ll be dammed if I’ll fix what others do for nothing. If I can, I’d be glad to fix or replace what others messed up.......for a reasonable fee.

[@deldridg]

Perhaps "My BEST DAY in CNC.....". Not as catchy but perhaps far more accurate. These experiences are necessary to transition to the next level. What a fortunate error of judgement for your team to have made given the opportunity that arose from the way you handled it. Fabulous and meaningful story brother. My mentor for many years - one of the leading management thinkers on the planet - would literally stand in front of the mirror on a Friday night and ask himself if he added value to the client commensurate with his (extraordinary) fee. If the answer was not a resounding "YES", he would open to the client and bill appropriately. That's why he remained at the top end of town for so many wonderful years. Cheers and thank you from Sydney, Aust - Dave

[@stamrly418]

The saying you learn from your mistakes is very true. But owning the issue is by far the biggest step in learning from the mistake. Covering up and saying not me can cause so much work to find out what did go wrong. It can very often drive you down the wrong rout and so wasting vital time. Mistakes do happen even if they are not down to one thing or person. It is how you overcome the issue that sorts out the the ones who can from the ones that just do. Keep it up. Spreading the word is admirable and a way to make the CNC industry excel in what ever industry they serve. Amacf

[@mikemoats2710]

I'd love to see your shop. I'm 43years in the trade I tell my young guys. Precision is truth and truth is precision. Obviously you know this.

[@marxkartredge]

I got nothing but mad respect for you bro

[@mrzon9344]

I don't design rocket parts but I always prefer a supplier that is open with their limitations and comunicate them so we can get a working part out, Sometimes I can change the design slightly to suite their process, or we can work out a way together.

[@joeamick2785]

This guy right here gets it. Its a 2 way street and every one has to pitch in to make things work.

[@rosewhite---]

I was in engineering for many years and would not employ 50% of the co-workes as they were idle, stupid, backstabbers with no concern to get the work out the door.

[@daveyt4802]

Reality.

[@ChrisB89071]

I always remind myself, the customer pays for good work not bad. If I have something questionable I try to get a plan together in case it does come back.

[@beachboardfan9544]

Titan, I'm an inventor and subsequently now, a new entrepreneur, can you make a video on how you transitioned from a production employee to the owner of a company? What things do you wish you knew going into it, or what knowledge did you pursue to overcome any shortcomings you felt you had? Also what steps have you taken to deal with the pressure of knowing employee's depend on your company and your competence for their livelihood?

[@levelup3426]

Watch his other video’s, he already posted how he got there.

[@beachboardfan9544]

@@levelup3426 Yea my comment is from 3 years ago...

[@winstonsolomon3242]

I'm a Machinist in Trinidad and Tobago and I love your work one day I will like to see 😊😊

[@mickymartinezgaribay4982]

I will follow your example pf excellence .... Máster Titan

[@RacinJacin392]

I worked in the Medical Industry. We designed and manufactured medical diagostic equiptment - CT scanners, Nuclear scanners , MRI etc. When I started out 30 years ago we understood that partnering with vendors was cructial for our success. As the bean counters took over we were put on a mission to spin up vendors in china. No matter what our local vendors did - no matter how much our local vendors lowered their quotes. The corporate bean counters somehow made it a mission to to buy lower quality parts for the same or even HIGHER costs. It got us in trouble with the FDA and most of all our customers - still they persisted. A once billion dollar company (from our facility alone) is now a ghost town with the jobs divided between China and Isreal. I love your attitude as it reminds me of our sucessful years. How U.S. manufacturing companies today can battle the customer's notion that you MUST manufacture in 3rd world shit holes to be competitive is gonna be a tough fight. I wish you all the success in the world. Thank You for your videos.

[@TheAefril]

Thank you for that most inspiring comment! God Bless Brother!! from Sydney/ Australia.

[@ir4kk]

The moments that matter the most are the ones when no one else is watching. This also translates to "the work that matters the most is the work done off the clock or the work done to complete the order outside of paid time."

[@BELCAN57]

Own up to your mistakes. If your customer allows it...make them a partner in the solution.

[@TheAefril]

Yep, that's how you build in a rapport that no-one else can break into. It becomes a 'Team" Win-Win' situation!

[@xkarnajx]

Great story Titan!! That's also how I like to work ! Build partnerships... not just a vendor for a bunch of customers . Cheers

[@BS-km9oe]

Transparency is the key, be willing to fix a problem even if it bankrupts you. That is the only way to stay in business. LLC be dambded!!

[@markedwards1900]

Dedicated guy got lots of integrity

[@NendoCrescendo]

Please everyone, don’t lie. Just be truthful and accept your mistake and fix it!!

[@daveyt4802]

Most don't have the skill or machinery to pull it off me thinks. I see it a lot where I work.

[@brianhinkemeyer1776]

Titan don't forget that the key to this situation turning out how it did was that the excellence of your company as well as your character and integrity were self evident. There is no substitute for being 24 karat gold.

[@brianhinkemeyer1776]

So striving to embody that quality of character and integrity are the key.

[@harperjmichael]

I don't know if I'd call it your worst day in machining, it was more like your best. From that point on the lessons learned transformed you and how you do business which in turn lead to greater success.

[@TheAefril]

Your greatest lessons are learned, by your greatest mistakes! Taking a sunny Sunday drive might be very comfortable, but you learn nothing from the experience, that you could benefit from in the future.

[@OFWdatabase]

I'm half way through ur video and I love it already !

[@agomez5278]

Great story. Titan has this energy about him.

[@douglasrizzo9210]

3rd generation machinist here. Grandpa. Dad. Me. If Dad n' Gramps were here they'd stand and applaud. Well done. Well put. Well said, Titan.

[@Freetheworldnow]

Love is worth way more than ist word. You Titan are a proof of it.

[@6.8SuperDutyDriver]

I think you handled the situation correctly from start to finish....good job!