Top Ten Things I Hated About Working In A Call Center

[@Ptpop]

Chapters Number 10 1:53 Interviews For A Call Center Job Number 9 2:45 Shift Bids Number 8 6:30 Not Being Able to Leave Your Desk Number 7 8:07 Terrible Management Number 6 9:18 Having to Share Your Desk Number 5 10:43 Training Number 4 12:41 Freaky Co-workers Number 3 14:02 Unrealistic Goals Number 2 15:22 Being Disrespected at All Times. Number 1 16:51 The Customers

[@slwh111]

I hated working in a call center. The bathroom was like a refuge for two minutes of peace and quiet. I remember getting jumped on once for spending too much time on a call. I was trying to be sympathetic to someone who had lost his four year old son. But my time limit on the phone was more important. smh...

[@theboix10]

I used to work at Discover. Our call times were supposed to be around 3:30. One day, I had a call that lasted almost an hour. I was talking the guy out of suicide. I expected SOME kind of recognition from the company. Nope. I got a "coaching"

[@Ptpop]

Wow! That's awful. Do you know if the guy killed himself?

[@couponuser]

Along with poorly-trained managers is ineffective trainers. They took that job to get off the phones. That might be another subject you can expand on.

[@lexavaritia7596]

"My college degree didn't help me at all in real world" Feel you lad.

[@DaisyTheFlower98]

I literally have ptsd from working at a call center and i have to go to therapy for it now. This work is inhumane.

[@adamlacey81]

I have worked at call centres in the UK, I've always enjoyed your videos and you are spot on. Every one has the same mentality and the management and micro-managing is almost psychotic. I'm out of that work now and back in a job I enjoy. I still like to watch your stuff to remind myself never to go back to a call centre.

[@lilsheba1]

One thing I hate in my call center job is how I'm told how to talk to customers, like I haven't spent the last 30 years talking to people, and like I'm not a grown ass woman who KNOWS how to talk to people. I'm getting tired of being treated like a 5 year old. I am lucky I have my own desk though! I also feel like a cog in a wheel, I'm just a number, I"m not even a person anymore. And yes the customers are bat shit stupid!!!! That's a perfect phrase.

[@jeffreymmorse]

I wasn’t a great student in high school, worked in a call center because I didn’t qualify for anything else, then made the honor roll my first semester of college. Working in a call center was so hellish it straightened me out and caused me to get good grades. That’s the only positive that came out of it.

[@darylligon2701]

All of these are great. Number 6# Some call center managers will call people out during a group huddle meeting. "Hey John, how come you were ten seconds off AHT today." Etc. No word about customer service or quality.

[@yanirapena3545]

Why did you work at a call center? You have such a beautiful voice, you can work on a radio!

[@willinmilwaukee]

If you have an issue that is not answered by a simple yes or no, call when you have time to devote 100% of your attention to the rep. Don't call while you are driving, eating, disciplining your bad azz kids, or going to the bathroom. And when I'm helping you and you get another call, I will not call you back so you can answer your other line.

[@Nitzi29]

I work at a call center. I am from India and I can totally relate to whatever u have said. I feel absolutely terrible about my job hopefully I can quit it soon.

[@timyoung5892]

The people you talk to on the phones in these places treat you like crap. I am amazed our country functions sometimes. I go home and drink and get up the next day and repeat. Thanks for your videos. You are like a mentor to me and I love your sense of humor about it all.

[@staceywilliams1863]

Man I would’ve loved to have worked with you in a call center! 🤣🤣🤣🤣🤣

[@RTM661]

Call centers are jobs not career’s. Most want advance beyond team leader. Other’s stay stagnant make lateral moves for small pay increase. The majority will either quit or get fired for not meeting expectations. Ur never going to become the CEO. What CEO have u ever heard of that started out at the bottom in a call center. U make ur 160 a day while ceo clears 10k a day. 🤣🤣

[@PumpkinPixie1978]

I haven't worked in a in person call center for a long time but every thing you said is true. I did work at a work at home customer service center and its the same thing, just at home, just awful.

[@couponuser]

A girl told me she had to watch a training video for customer service. There was a girl in the video presented as an employee. This girl recognized this person as her friend: an aspiring actress. She mentioned to her friend about the video. Her friend replied she didn't know what she was filming for.

[@ShadowBane0513]

I seriously think you should go into radio because you would do so well.

[@Ptpop]

Thanks. Unfortunately, it’s so much easier said than done.

[@ludaswifey101]

Dude, you nailed it with this video! This is EXACTLY how I feel with my current call center job!

[@naomijones8446]

Those same had customers are also holding up the drive thru of Popeyes wanting the chicken sandwich and coming up with any ways of holding up the drive thru and running up the time which has to be kept down or employee/manager is held accountable if time is up too high. Customers always wanting something for nothing and always claiming of being overcharged.

[@dixiecarter4748]

Just interested on everyone’s opinion. What is your views of 10 hour shifts at call centres?

[@roxcyn]

I agree PTPOP, you could be a radio or TV personality!

[@Antipiperosdeclony]

You are a funny guy man, love this call centers videos.

[@PilotChris06FW]

@ptpop I don’t know about you but I think that smarter more educated people in call centres in some cases can put up a mental barrier to excelling to the point that promotion would be possible. I think this is because it’s just so soul destroying for people who have even a half decent education. Therefore they never excell to the point of promotion if that’s even possible.

[@user-oq6mw8uz6n]

I love it when u said "Bad SHIT people" these people who will get angry or mad just bcoz they dont know the things that their paying for. However, they have the service 4 almost 10yrs ... How stupid and dumb these peoples are. They r the perpect example of common sense r not common to them harharhar !!!

[@JamminJim19]

Hahaha!!!! I worked in a call center that was a 3ed party vendor for " the bank of the country we live in" and we got paid $9/h to deal with bullshit lol. We never got drug tested or finger printed in any of the 2 call centers I worked in. 1 one banking and the other was shipping. If you had a rap sheet they would hire you even if it was somthing like IDENTIRY THEFT! they'd hire you lol

[@yngrichkd]

I agree with everything you said great job

[@elmundocomoloveo33]

That's why intentionally failed my theoric exam to quit silent before I was at floor, because of this things of call centers

[@natereviewshoochforcal8859]

Plz make a video about how you got your book published

[@DarthSolid9]

Sounds like you worked for a shitty center. Prob a vendor too. I worked at a vendor that sounds much like you explain and then in Feb got hired in a center directly for a company. Night and day difference. Now have my own desk, treated better, better training, better coworkers and management. Still have shift bids but honestly idk how else you expect to do it. Make shift completely random or rotate? I have to agree with your top pick though. I would love my job if people could just call I'm with a little respect as a person to person conversation. Surprised you did not have a spot for sales. My #2 would be sales in general. Call center sales is god awful.

[@JUVI9596]

I spent 12 years working for an airline call centre. Do I have stories for you 😅😅😅😅😅😅

[@Ptpop]

I would love to hear them.

[@Eyebrows84]

I miss Bill, and do you have any co-workers who freaked out on the customer stories?