Traditional ITSM vs. Modern service management: 3 Key differences
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Күн бұрынGenAI has a significant impact on traditional IT service management processes.
From boosting employee productivity to reducing agent workload, AI-powered modern service management is fundamentally transforming how businesses deliver support services.
Some key differences in modern service management include being more:
People-centric
Context-aware
Productivity-oriented
Read the full article for a deep dive into these differences: www.atomicwork...
#ai #itsm #shorts #cio #enterpriseservicemanagement
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