ITSM - What is it? Introduction to IT Service Management

[@bhagyashreegupte3998]

I loved the way they explained it with real world examples. Short and informative video. Thanks!

[@njco78]

You explain it far better than any instructor course I have been on. Thank you!

[@Andrew-ci9xv]

I will have a 2-day course on ITIL this week, I feel this definitely gave me a head start on getting familiar with ITIL AND ITSM. THANK YOU

[@stevenguena9654]

this video is just great with some nice Examples , I have learned in 5 min more about about ITSM and ITIL then I could possibly learn somewhere else. thanks a lot SysAid.

[@edwardswartz5949]

Nicely done. It put everything about ITSM. It put a lot of things in perspective.

[@sysaid]

Thanks, Edward! That's what we aimed for....so glad you got it :)

[@monicarajora1808]

crisp and to the point. perfect...!!

[@jeevanchaukar]

A good introductory video - thanks! I liked the simplicity and clarity of this. Good job!

[@sysaid]

Thanks, Jeevan!

[@seppomuppit]

There is no possible way anything could be better than ITSM and ITIL

[@Julio-vv9qc]

That was the fourth video I watched, but the first that I understood the meaning. Thanks !

[@whitewolfstudios4727]

Simple, effective, clear presentation, thank you!

[@shaahidrafi3147]

00:02 IT Service Management (ITSM) refers to implementing, managing, and delivering quality IT services. 00:40 ITSM ensures value through people, processes, and technology. 01:14 ITSM ensures employees get the right tools for their job 01:47 ITSM creates a bridge between IT and the customer, bringing direct value to the business. 02:24 IT Service Management (ITSM) aligns IT services with business needs 03:01 ITSM involves incident and change management 03:43 Good change management and problem management are crucial in ITSM. 04:20 IT Service Management focuses on connecting people and IT for customer happiness and business benefits.

[@61oasis]

Well explained with simple examples. Please include event management as well

[@sysaid]

We'll pass that request on. Thanks for your feedback!

[@judyl.7811]

time equals money. ITSM brings the direct value to the business. ITIL is bible to align business with IT services. 2:49 ticketing=incident management. 3:21 change management. 75% time.

[@OldHouseRenovation]

Great job SysAid. This was a good entry level overview of ITSM.

[@ys.8994]

Thank you SysAid! I have clear understanding of ITSM and ITIL now :)

[@vinciinno6781]

This is the best VIDEO I have seen in KZbin🔥🔥

[@dhumash]

Hey, thanks for this video. Great efforts to simplify the topic. Thanks !

[@zfnaveensingla]

very useful video to understand ITSM in just five minutes, thanks.

[@apebble4980]

If Sarah was In every video I would learn a lot :)

[@hetasamuki7341]

🤣

[@bhuwanchettri7264]

This is the best explanation on ITSM.. really helpful..thank you

[@rajeswarib3594]

Very simple explanation with gud examples. it helps to understand the term very well...Thanks for the video..its really interesting to watch....

[@riztu802]

i was very confused about this but your video set all the threads straight..thanks

[@ispguy2001]

This was an easy breakdown of ITSM and ITIL. Thank you. I added this video to my One-Note file.

[@sysaid]

Cool - thanks so much for your feedback, ispguy2001!

[@yadavkhammam6937]

your explanation is very good to understand any software employe

[@ramansharma1953]

Thank you for the way you explained things with real examples

[@sammysame]

@3:34 I could use your services for that kind of result - no other provider has even come close to that! Thanks for making and sharing!

[@zulqurnainahmad1130]

Good Job, I am more clear than ever before with one-liner, ITSM = IT + Connect people, Thanks

[@ariannehernandez9680]

I love the way you explained them, I would like to know what is request management as part of ITSM

[@belichiyhvost2455]

REALLY GOOD EXAMPLE OF VIDEO COURSE- SIMPLE AND ALL ABOUT THE TOPIC TO COVER

[@gowiththelowe]

Do you have any idea if you are going to upload any more in-depth up-to-date tutorials w/ examples for Sysaid?

[@sysaid]

Yes, we're always working on new videos! Specifically, are you looking for tutorials about the SysAid tool (are you using SysAid) or just general ITSM issues?

[@gowiththelowe]

Yes, i'm currently using Sysaid. I would like to watch a good tutorial about change management and problem management. I have read all of your forums, but i would like to visualize how they work with incident and request management.

[@sysaid]

Hi Lowe12. We don't have anything specific on this KZbin channel but we might be able to send you something that is part of a course we give. Please can you tell me what organization you are from so I can have your account manager send you the references. Thanks!

[@frankfernandez1569]

wow.....superb explanation....to the point helped a lot......

[@jz1906]

Thank you. It helps answer my questions and clear my mind

[@rk.x01]

Nice explanation. But how to use ITSM ticketing tool usage . Can you please do it video.

[@crisfurlin]

I'm preparing for a job interview and this was so helpful! Thanks!

[@sarangnagbhidkar4956]

Bestest explanation ever... Wow... subscribed.... Thanks

[@XPxp2012xpXP]

checking wiki and didn't get it. The first minute with this video I know I am on the right track.

[@lolochan6645]

Thank you very much for the very clear and lovely explanation!

[@atanasmilenkov9962]

Amazing video. I spent the last two years working in Incident Management for Microsoft and now I`m moving to be a Service Assurance Manager for another compnay. I will definitely need more knoweldge on the rest of the ITIL processes and searching for the best sources. Will you be able to help guys?

[@sysaid]

Of course we'll be able to help! You've got to check out our blogs where we have tons of educational information: blog.sysaid.com/ and www.joetheitguy.com/

[@Divine-uk4ky]

the best vedio/demo till dt i have seen..grt

[@kryptonwest9059]

Hello world, would be very appreciative is someone can explain what is the meaning of standard is in IT services

[@Sunmeet4424]

Nicely explained itsm, ITIL, problem Mgmt, incident Mgmt.

[@acapgila]

Simple , short and understandable without having IT knowledge

[@rupeshsingh3607]

Excellent explanation awesome video small crisp and well explained.....

[@piggy6394]

This is such a great introductory video.

[@garretmathers6624]

Great video. Clear explanation

[@suryainsidestorys6731]

Really I get Good Information With Nice explanation

[@BijouBakson]

That was a nice and brief, but clear introduction. And it helped, thank you. :)

[@davidsaywonhinneh6301]

Hi, i am David a student of Starz of college of Technology, studying IT and majoring System Administration, i will like to have more of your tutorials... thank you

[@sysaid]

Hi David. Firstly, good luck with your studies! Secondly, we invite you to subscribe to our KZbin channel so you'll stay updated when we post new tutorials. Also, follow us on Twitter - @SysAid and @Joe_the_IT_Guy

[@mireteashagire5541]

Good job thanks alot to share this vidio it's better explain to understand the topic.

[@ikacherful]

Would be nice if you could mention what ITIL stands for.

[@sysaid]

Actually, it doesn't stand for anything these days. Used to be IT Infrastructure Library, but that was done away with more than 5 years ago. In any case, we know it can be somewhat unclear, which is why we are currently working on a "What Is ITIL?" video - coming soon!!

[@pratikgaikwad4557]

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[@nishachaosofficial]

It covers developement part also or only technical support.

[@ElvysMatos87]

straight to the point. Loved it. Thanks!

[@GangadharGraphics]

This video helps me a lot for service-now interview questions. And, can you please give more examples for event, access, request management.

[@KarolinaMazur-jh5si]

I love the attiitude. Keep going girl!

[@ephremabebe4900]

I liked your presentation. You are also answered my question to the point. You are also beautiful. Thank you.

[@reynaldoreble455]

So informative and helpful. Many thanks!

[@360puffedmento9]

thank you for the spectacular tutorial. much love from city and islington college

[@sarahcollier9535]

Great quick snapshop thanks!

[@ukamil2000]

Nice way to explain ITSM and ITIL. Liked it, Can i add it to my deck for internal team training?

[@sysaid]

Of course, but please cite the source :)

[@ukamil2000]

@@sysaid of course, without any doubt. Thanks very much for providing the consent.

[@sipeters710]

Beautiful illustration

[@mihai_chindris]

you really managed to 'keep it simple'. so informative, thanks! :)

[@safaamohamed6845]

Very simple ans informative. Thank you :)

[@SD-ef4qp]

Nicely explained. thanks

"The software is made of very complicated code lines that very few people can understand". Shows HTML.

[@sysaid]

Hi Niccolo - Are you referring specifically to SysAid's software? Any software is made of complicated (or not, depending on who you ask ;)) code lines. But for the sysadmins and end users, SysAid is it's completely uncomplicated! You can configure just about anything in SysAid without any coding at all. Please let us know if we can help with anything.

I am referring to the video production. I find it rather cheesy.

[@sysaid]

Oh, sorry to hear that. In that case, you may not like our next one coming out as it uses a really cheesy example, i.e. pizza! :) Hope you'll keep watching though...and feel free to give us your feedback any time!

As long as it's physical cheesiness, you are probably going to be fine!

[@NuunOfficialWatches]

Lol

[@TechBainCool]

Great video Sarah

[@freenarmelmalamnoukenmoe244]

Thanks a lot ! Finally got the concept

[@generbedoya6023]

Nicely done. Thank you

[@oochay]

Awesome video, I like your expressions too

[@YogiGhorecha]

Good explanation. Thank you!!

[@tahmid_7898]

Love it from city and Islington college

[@abdulwakilmansoor2823]

Great explanation

[@chetanparmar4101]

Nice examples of Problem and change mgmt

[@chandrabhan3501]

Nice introduction of ITSM

[@raffeuddin3522]

Ma Sha Allah, Beautiful explained, thank you for sharing, incident with just phone so its fix , but how to fix a broken heart any update tool or technology (kidding) . Smile.

[@resz14]

Well explained, good scenario

[@CAIrondad]

Nicely done!!!!

[@sysaid]

Thank you!

[@redmenk]

fantastic video Thank you...

[@BATMAN_1]

Nicely done!

[@muhammadfitrie7061]

Thank you for the info, appreciate it!!!

[@ExploreWithSudarshan]

Looking so beautiful❤❤❤❤❤ 😘😘😘

[@samychihi6317]

I like her presentation

[@somthewildmanab]

Very nicely explained

[@dasaprakash8353]

You got such an excellent presentation skills....Keep it up

[@urbanprojectz]

Wait, did that new sales executive fix your broken phone? Legend.

[@Explore_Vibes___]

ITSM is the term that is used for implementing managing and delivering quality IT Services in the best possible way to meet the need of the business by ensuring the appropriate mix of people ,processes and technology

[@Ejuyal]

more video on 'what is' pleasee...

[@sysaid]

We're on it :)

[@xpsuks]

kzbin.info/www/bejne/d5-Zh51_gbakj5Y

[@satyajitshinde246]

ITSM is bridge between IT and customers.

[@femalwolf]

Nice video ! It explains it.

[@MrJuanmachado]

Great job explaining it !

[@AmitSharma-in1ym]

You really simplified this:):)

[@emranalgamdi1126]

شكراً على الشرح 👍

[@DD-mr2tk]

well explained !!!

[@pujansinha5035]

Nice presentation!

[@aaronchao7562]

ITIL is pronounced "eye-till", but how is ITSM pronounced? Is it "ITS-em" or "I-T-S-M"?

[@melissajuhl6180]

This was a great video

[@_Ayush933]

Nice explanation ma'am.🥰😍

[@vikasjain3606]

Cool overview -- very nice

[@ervankurniawan414]

0:26 What is ITSM?

[@msrp]

Great video, bobble head 😂 Thanks for the info

[@Buzca]

Great video! Thank you!