I loved the way they explained it with real world examples. Short and informative video. Thanks!
@Andrew-ci9xv Жыл бұрын
I will have a 2-day course on ITIL this week, I feel this definitely gave me a head start on getting familiar with ITIL AND ITSM. THANK YOU
@njco785 жыл бұрын
You explain it far better than any instructor course I have been on. Thank you!
@seppomuppit3 жыл бұрын
There is no possible way anything could be better than ITSM and ITIL
@stevenguena96546 жыл бұрын
this video is just great with some nice Examples , I have learned in 5 min more about about ITSM and ITIL then I could possibly learn somewhere else. thanks a lot SysAid.
@apebble49802 жыл бұрын
If Sarah was In every video I would learn a lot :)
@hetasamuki73412 жыл бұрын
🤣
@edwardswartz59497 жыл бұрын
Nicely done. It put everything about ITSM. It put a lot of things in perspective.
@sysaid7 жыл бұрын
Thanks, Edward! That's what we aimed for....so glad you got it :)
@judyl.78112 жыл бұрын
time equals money. ITSM brings the direct value to the business. ITIL is bible to align business with IT services. 2:49 ticketing=incident management. 3:21 change management. 75% time.
@whitewolfstudios47272 жыл бұрын
Simple, effective, clear presentation, thank you!
@monicarajora18086 жыл бұрын
crisp and to the point. perfect...!!
@zfnaveensingla5 жыл бұрын
very useful video to understand ITSM in just five minutes, thanks.
@ys.89944 жыл бұрын
Thank you SysAid! I have clear understanding of ITSM and ITIL now :)
@OldHouseRenovation3 жыл бұрын
Great job SysAid. This was a good entry level overview of ITSM.
@Julio-vv9qc Жыл бұрын
That was the fourth video I watched, but the first that I understood the meaning. Thanks !
@jeevanchaukar6 жыл бұрын
A good introductory video - thanks! I liked the simplicity and clarity of this. Good job!
@sysaid6 жыл бұрын
Thanks, Jeevan!
@dhumash5 жыл бұрын
Hey, thanks for this video. Great efforts to simplify the topic. Thanks !
@acapgila Жыл бұрын
Simple , short and understandable without having IT knowledge
@sammysame Жыл бұрын
@3:34 I could use your services for that kind of result - no other provider has even come close to that! Thanks for making and sharing!
@rajeswarib35945 жыл бұрын
Very simple explanation with gud examples. it helps to understand the term very well...Thanks for the video..its really interesting to watch....
@belichiyhvost24554 жыл бұрын
REALLY GOOD EXAMPLE OF VIDEO COURSE- SIMPLE AND ALL ABOUT THE TOPIC TO COVER
@ispguy20014 жыл бұрын
This was an easy breakdown of ITSM and ITIL. Thank you. I added this video to my One-Note file.
@sysaid4 жыл бұрын
Cool - thanks so much for your feedback, ispguy2001!
@61oasis6 жыл бұрын
Well explained with simple examples. Please include event management as well
@sysaid6 жыл бұрын
We'll pass that request on. Thanks for your feedback!
@riztu802 Жыл бұрын
i was very confused about this but your video set all the threads straight..thanks
@jz19064 жыл бұрын
Thank you. It helps answer my questions and clear my mind
@mireteashagire5541 Жыл бұрын
Good job thanks alot to share this vidio it's better explain to understand the topic.
@Sunmeet44244 жыл бұрын
Nicely explained itsm, ITIL, problem Mgmt, incident Mgmt.
@ramansharma19532 жыл бұрын
Thank you for the way you explained things with real examples
@crisfurlin2 жыл бұрын
I'm preparing for a job interview and this was so helpful! Thanks!
@sipeters710Ай бұрын
Beautiful illustration
@bhuwanchettri7264 Жыл бұрын
This is the best explanation on ITSM.. really helpful..thank you
@lolochan66452 жыл бұрын
Thank you very much for the very clear and lovely explanation!
@zulqurnainahmad11303 жыл бұрын
Good Job, I am more clear than ever before with one-liner, ITSM = IT + Connect people, Thanks
@yadavkhammam69372 жыл бұрын
your explanation is very good to understand any software employe
@frankfernandez1569Ай бұрын
wow.....superb explanation....to the point helped a lot......
@tahmid_78982 жыл бұрын
Love it from city and Islington college
@KarolinaMazur-jh5si4 ай бұрын
I love the attiitude. Keep going girl!
@sarahcollier95353 жыл бұрын
Great quick snapshop thanks!
@XPxp2012xpXP6 жыл бұрын
checking wiki and didn't get it. The first minute with this video I know I am on the right track.
@SudyaCreator2 жыл бұрын
Looking so beautiful❤❤❤❤❤ 😘😘😘
@ariannehernandez9680 Жыл бұрын
I love the way you explained them, I would like to know what is request management as part of ITSM
@rishimahimkar24858 күн бұрын
is this tony sopranos daughter ? good to know shes made a Career in IT and didnt go into Waste management...well done Meadow
"The software is made of very complicated code lines that very few people can understand". Shows HTML.
@sysaid6 жыл бұрын
Hi Niccolo - Are you referring specifically to SysAid's software? Any software is made of complicated (or not, depending on who you ask ;)) code lines. But for the sysadmins and end users, SysAid is it's completely uncomplicated! You can configure just about anything in SysAid without any coding at all. Please let us know if we can help with anything.
6 жыл бұрын
I am referring to the video production. I find it rather cheesy.
@sysaid6 жыл бұрын
Oh, sorry to hear that. In that case, you may not like our next one coming out as it uses a really cheesy example, i.e. pizza! :) Hope you'll keep watching though...and feel free to give us your feedback any time!
6 жыл бұрын
As long as it's physical cheesiness, you are probably going to be fine!
@NuunOfficialWatches5 жыл бұрын
Lol
@rk43855 жыл бұрын
Nice explanation. But how to use ITSM ticketing tool usage . Can you please do it video.
@davidsaywonhinneh63016 жыл бұрын
Hi, i am David a student of Starz of college of Technology, studying IT and majoring System Administration, i will like to have more of your tutorials... thank you
@sysaid6 жыл бұрын
Hi David. Firstly, good luck with your studies! Secondly, we invite you to subscribe to our KZbin channel so you'll stay updated when we post new tutorials. Also, follow us on Twitter - @SysAid and @Joe_the_IT_Guy
@GangadharGraphics5 жыл бұрын
This video helps me a lot for service-now interview questions. And, can you please give more examples for event, access, request management.
@oochay2 жыл бұрын
Awesome video, I like your expressions too
@ephremabebe49003 жыл бұрын
I liked your presentation. You are also answered my question to the point. You are also beautiful. Thank you.
@piggy63945 жыл бұрын
This is such a great introductory video.
@rupeshsingh3607 Жыл бұрын
Excellent explanation awesome video small crisp and well explained.....
@360puffedmento92 жыл бұрын
thank you for the spectacular tutorial. much love from city and islington college
@TechBainCool6 жыл бұрын
Great video Sarah
@emranalgamdi1126 Жыл бұрын
شكراً على الشرح 👍
@freenarmelmalamnoukenmoe2449 ай бұрын
Thanks a lot ! Finally got the concept
@suryainsidestorys67312 жыл бұрын
Really I get Good Information With Nice explanation
@BijouBakson Жыл бұрын
That was a nice and brief, but clear introduction. And it helped, thank you. :)
@atanasmilenkov99627 жыл бұрын
Amazing video. I spent the last two years working in Incident Management for Microsoft and now I`m moving to be a Service Assurance Manager for another compnay. I will definitely need more knoweldge on the rest of the ITIL processes and searching for the best sources. Will you be able to help guys?
@sysaid7 жыл бұрын
Of course we'll be able to help! You've got to check out our blogs where we have tons of educational information: blog.sysaid.com/ and www.joetheitguy.com/
@chandrabhan35015 жыл бұрын
Nice introduction of ITSM
@BATMAN_16 жыл бұрын
Nicely done!
@abdulwakilmansoor28239 ай бұрын
Great explanation
@raffeuddin35222 жыл бұрын
Ma Sha Allah, Beautiful explained, thank you for sharing, incident with just phone so its fix , but how to fix a broken heart any update tool or technology (kidding) . Smile.
@ElvysMatos872 жыл бұрын
straight to the point. Loved it. Thanks!
@reynaldoreble4552 жыл бұрын
So informative and helpful. Many thanks!
@YogiGhorecha6 жыл бұрын
Good explanation. Thank you!!
@Divine-uk4ky2 жыл бұрын
the best vedio/demo till dt i have seen..grt
@redmenk5 жыл бұрын
fantastic video Thank you...
@kryptonwest90593 жыл бұрын
Hello world, would be very appreciative is someone can explain what is the meaning of standard is in IT services
@mihai_chindris2 жыл бұрын
you really managed to 'keep it simple'. so informative, thanks! :)
@muhammadfitrie70613 жыл бұрын
Thank you for the info, appreciate it!!!
@CAIrondad6 жыл бұрын
Nicely done!!!!
@sysaid6 жыл бұрын
Thank you!
@chetanparmar41016 жыл бұрын
Nice examples of Problem and change mgmt
@urbanprojectz3 жыл бұрын
Wait, did that new sales executive fix your broken phone? Legend.
@msrp Жыл бұрын
Great video, bobble head 😂 Thanks for the info
@gowiththelowe7 жыл бұрын
Do you have any idea if you are going to upload any more in-depth up-to-date tutorials w/ examples for Sysaid?
@sysaid7 жыл бұрын
Yes, we're always working on new videos! Specifically, are you looking for tutorials about the SysAid tool (are you using SysAid) or just general ITSM issues?
@gowiththelowe7 жыл бұрын
Yes, i'm currently using Sysaid. I would like to watch a good tutorial about change management and problem management. I have read all of your forums, but i would like to visualize how they work with incident and request management.
@sysaid7 жыл бұрын
Hi Lowe12. We don't have anything specific on this KZbin channel but we might be able to send you something that is part of a course we give. Please can you tell me what organization you are from so I can have your account manager send you the references. Thanks!
@satyajitshinde2464 жыл бұрын
ITSM is bridge between IT and customers.
@SD-ef4qp2 жыл бұрын
Nicely explained. thanks
@ndsetofficial2 жыл бұрын
Very Good
@DD-mr2tk3 жыл бұрын
well explained !!!
@rafalk57095 ай бұрын
ive seen few videos, this one is the best of all of them, and her face at 1:37 :D:D
@MrJuanmachado4 жыл бұрын
Great job explaining it !
@AmitSharma-in1ym4 жыл бұрын
You really simplified this:):)
@ukamil20004 жыл бұрын
Nice way to explain ITSM and ITIL. Liked it, Can i add it to my deck for internal team training?
@sysaid4 жыл бұрын
Of course, but please cite the source :)
@ukamil20004 жыл бұрын
@@sysaid of course, without any doubt. Thanks very much for providing the consent.
@samychihi63173 жыл бұрын
I like her presentation
@somthewildmanab2 жыл бұрын
Very nicely explained
@femalwolf2 жыл бұрын
Nice video ! It explains it.
@geterdunn273311 ай бұрын
good video.
@a_ks65334 жыл бұрын
Except for the part from 00:48 - 00:53, rest is good information.Thanks.
@suganyabasker47035 жыл бұрын
Thanks
@pujansinha50353 жыл бұрын
Nice presentation!
@vikasjain36064 жыл бұрын
Cool overview -- very nice
@ikacherful6 жыл бұрын
Would be nice if you could mention what ITIL stands for.
@sysaid6 жыл бұрын
Actually, it doesn't stand for anything these days. Used to be IT Infrastructure Library, but that was done away with more than 5 years ago. In any case, we know it can be somewhat unclear, which is why we are currently working on a "What Is ITIL?" video - coming soon!!
@pratikgaikwad45572 жыл бұрын
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@morcosSamuelyoussef4 ай бұрын
To the point!
@_Ayush9333 жыл бұрын
Nice explanation ma'am.🥰😍
@guillermojrboy32924 жыл бұрын
I didn't know I've been doing ITIL processes all this time. lol