ALONE in Air Canada Business Class *The APOLOGY Flight*

Go check out ZEN today www.zen.com/?TREKT... and get 120 days cost-free subscription using code TREKTRENDYZEN
Today I'm back onboard Air Canada.. alone! After my last flight on their 787-9 in Business Class over from Mexico City, there's certainly a lot of room for improvement. I have a 14 hour layover first to contend with at Toronto international airport.
My second Air Canada flight will be on their 777-300ER in Business Class. I'm told there should be a number of improvements with their soft product for this routing including some bedding this time! I'll also get to meet the captain and this time I will have no issues filming as Air Canada are aware of this flight. This does make reviewing this impartially a bit difficult as you'll see, service is certainly adapted to account for my presence. However I will say I experienced some of the best cabin crew onboard, a huge contrast to my previous flight. The question remains.... will I fly Air Canada again (interestingly awarded North America's best airline). Let's find out.
Follow along live to my travel on IG: will.luxurytravel

[@Trektrendy]

Go check out ZEN today www.zen.com/?TREKTRENDY&Influencer&PERFORMANCE_GB and get 120 days cost-free subscription using code TREKTRENDYZEN #ZENteam

[@Mr.PierceG]

You should go on the only full business class plane. It’s called la compagnie

[@Trektrendy]

@@Mr.PierceG it's coming up, they have a new route too ;)

[@Mr.PierceG]

@@Trektrendy Yes to Tel Aviv and Italy

[@Mr.PierceG]

@@Trektrendy Also the bed reclines fully but their is a crack in the bed so when your lying down you feel a little crack because their is no mattress pad. Also you could order the kids meal because they just give you chocolate basically.

[@Mr.PierceG]

I flew to Paris and it was awesome. But one more tip, if you go to Paris get the croissants in the lounge.

[@dash1dash2]

Instead of being defensive, Air Canada wanted to make things right. It might be a bit staged and forced for them, but that shows that they are responding to critics and not just brushing them off or, worse, fighting back. Good on them.

[@chee5935]

They responded because they got caught !!!!

[@jordanm.4855]

@@chee5935 true, but at least that’s better than doing nothing

[@marthatodd1]

Totally agree 👍

[@winterscaleb]

Eh nah stuff them actually..you should see how they treat passengers that DONT have a camera

[@valerielefebvre927]

@@HT-ww3zg I've been lying with Air Canada for like a decade and I've always had a good experience.

[@gandalug1]

“A Sam Chui like choreographed flight” That’s gold Jerry, gold!

[@chipblock2854]

One reason why I don't watch the other guys channel. I don't like channels that are long on hype and short on reality.

[@ositagordita8550]

I am new to the airline reviews channels & this is my 3rd video & I feel obligated to thank a great deal of people for inadvertently educating me about someone named Sam Chui. I have been thoroughly entertained by the comments I have read. ✌😁🤣👋

[@kumbisiseko]

I literally laughed out loud when you said that. I even unsubbed from Sam Chui. All we ever wanted was honesty, but he sold out.

[@mrjaycam18]

That line alone made me subscribe to this channel. I’ll keep my opinion on Sam to myself though.

[@mollejas]

Sam Chui, also known as FFF

[@anna-mation]

Take a secret friend on the same flight as you, next time! Interested in seeing whether there is a contrast in service. Air Canada has spoiled several flights for me (far before the pandemic excuse) and I've been booking with ANYONE else ever since. The last straw was standing at the front of the check-in line, watching the two attendants with empty desks gossip about the weekend for 20 minutes. When they finally casually called us up to the desk, they were like "oops, you missed check-in! Want to pay for the next flight?" Fortunately the supervisor was sitting across the hallway at another desk and was well aware we were standing there the whole time. We were still late to our destination, but at least the new flight was comped. Never took AC again (and never will!)

[@dmstewart66]

I gained a lot of respect for you realizing that you pick seats away from people as not to disturb them... It can be very frustrating and rude to have to hear someone talking to themselves for hours when you are trying to rest. but you clearly care and are not trying to disturb anyone. More power to you man! Loving the vids!

[@EOTB_Focus]

Really interesting and good that they didn't get defensive about your first review.

[@Deenaziamazinjg14]

They didn’t see his first review, they saw his complaints on Instagram? They couldn’t have possibly seen the video

[@budyeddi5814]

Although his video obviously wasn't posted, his negative experience that he posted on ig will absolutely be looked at as a "review" of sorts ;)

[@MrVinceChannel]

If he wasn't a influencer, they would have just ignore his review. Damage control.

[@rodrigogoncalves6165]

@@MrVinceChannel Exactly

[@alistairt7544]

@@MrVinceChannel Precisely

[@hothotheat3000]

My guy, you got an airline to bend the knee. You’re officially an influencer. And hot damn, “Sam Chui choreographed flight” I AM SCREAMING🤣🤣🤣🤣🤣🤣🤣

[@That_Millenial_Guy]

I died when he said that 🤣🤣🤣

[@dallaspokornik3805]

Facts. So funny

[@Bhethar]

Hahaha when he said Sam Chui I laughed so much 🤣 As someone who studied PR, good ol Sam was really giving me those “corporate show off” feelings.

[@Aviator96]

Yeah he really took a jab at Sam Chui there. 😂😂😂

[@TheSleepyCraftsman]

Achievement Unlocked 🔓!!

[@millieprescott8612]

It's really refreshing to see a company admit their mistake and rectify it. Gains a LOT of respect and make me want to be a customer

[@jonnythunder92]

One thing I like about you is that on the previous flight you didn’t act like a melodramatic diva and was thankful and humble about the airlines back up attention. Well done.

[@lawrencewong5924]

That PR machine did wonders.. and as you glove eluded, definitely not normal service in their premium class... still glad they did you right at the end...

[@reallyanonymus]

This comment eludes me. I dunno.

[@metalgearsolidsnake6978]

The problem is that this only happen because you have a youtube account, normal passengers are pissed on by Air Canada, so to hell with their staff and the way they are! Air canada is bad as always!

[@hddhdhxhxb1793]

@3:56 thought for second you were gonna say “a huge thank you for today’s sponsors, air Canada” 😂

[@jam6788]

NOW THATS A TWIST AHAHAHAHAHAHA

[@Tricia_K]

You've just saved me from commenting the exact same thing! :)

[@elbertlim2872]

Exactly same thought 😂

[@landl190372]

Wow. So this is actual influencing. Well done, hopefully you've helped make this a better experience for all future passengers.

[@rachelgracey9853]

Your first experience is my usual experience with AC. People without IG accounts and many followers don’t get an apology or better service. As a Canadian our “National” airline is rather much of an embarrassment.

[@dicruz8536]

Good on them for trying to get it right, however, I imagine you will be 'flagged' in future, for 'special treatment,' and may not get the experience of a regular traveller....but it'll be interesting finding out. : ) Thanks for the honest reviews.

[@nzRCreviews]

No. Not good on them. Not good on them at all. This gentleman got showered with gifts by air canada staff when he got off the original flght he complained about, whilst every other passanger got nothing. And yet here he is getting more rewards Think about every other paying customer that didn't complain to a social media audience? Everyone else on his orignal flight also got a poor experinece and got non of this fanfare All this is, is proof air canada are doing the bare minimum to try lift their PR image and nothing more.

[@assassinlexx1993]

If Air Canada could get a way with it we be all put the the cargo area. This video shows how the top management is treated.

[@timdeathly]

@@nzRCreviews You don't know if the other passengers got rewarded. Like he said in the video he didn't know If they did o not.

[@Aerroon]

@@nzRCreviews but the part that caused his conflict with the cabin crew in the first place was that he was filming. From the perspective of other passengers, you could even say that the cabin crew was being protective of them.

[@thorbjrnhellehaven5766]

He has to get an alternative identity, to get the regular experience again.

[@Eyeofthemourning]

Thank you for maintaining your integrity. I get so frustrated when other "reviewers" are paid or give the airlines heads up. Seems to be more about them showing off than giving an honest review. This video has earned my subscription.

[@readyfireaimz2810]

I can personally say after flying Air Canada first class from Dublin to Los Angeles in August of 2022, the first experience sounds par for the course. We flew the 787 which was a great experience but the staff were rude, curt, and overall offputting. We were served dinner at 9am and when we asked why made to feel like we were the idiots for questioning a dinner serving at breakfast. The food was lousy as well. I have blocked AIr Canada from my flying choices and recommend the same to anyone doing long-haul flights, especially in the business or first-class space. Far too many competitors with substantially better service.

[@lilpapayaaa]

Absolutely adore your transparency, realism, and brutal honesty.

[@northernguyytt9882]

Glad Air Canada stepped up after your review, but if you weren’t a social media airline critic would they do the same? In my Air Canada experiences, no, definitely not. Not saying some employees aren’t fantastic. But overall they fail more then win with the general public.

[@j2174]

I think he made a bigger deal about one employee having an issue with him filming at the beginning of the flight. I think its reasonable to have concerns about filming in an aircraft. Perhaps he should be approaching staff and crew before he does it? What else was actually properly wrong about the initial flight? Plastic cutlery?

[@Nxtn]

@@j2174 Didn't he say they responded to his post where he said he was going to review they're flight and the admin off the insta literally said "We're looking forward to it"??

[@j2174]

@@Nxtn What part of "perhaps he should be approaching staff and crew" did you not understand? Also, other than that initial reaction from a crew member of the specific flight, and plastic cutlery, what else was "wrong"?

[@metalgearsolidsnake6978]

The problem is that this only happen because you have a youtube account, normal passengers are pissed on by Air Canada, so to hell with their staff and the way they are! Air canada is bad as always!

[@lmonteacovers8344]

"I didn't feel comfortable filming but they encouraged it" They obviously want him to record just for people to think they're a good airline 😭🙌

[@VatilocanMapping]

idk could be true could not be

[@OSkyFireO]

@@VatilocanMapping - AC sucks. While I've had mediocre to ok service on several flights, I've had it go pear shaped 1/3 of the time and been treated like shit in both economy and business.

[@_wickedlyqueer]

I was thinking the same thing. They encouraged him several times to record lmfao I think that was just about wanting footage of them being “amazing” and “fixing what they did wrong”

[@The_JEB]

@@VatilocanMapping If i had the choice between taking Air Canada from my city in Canada to the UK or walking there, i'd rather walk.

[@worstdudeever]

@@WhoIs_ENTR nah my g its probably 4 months walk, considering the wind directions, the break, the sleep, and the distance a human is willing to walk

[@river_kingk9349]

I remember my own Toronto layover! It happened when I was a kid, probably around 2012 or so. It was with Air Canada as well, and while I did have to stay in the terminal, Air Canada I remember gave us some free money and gave us constant updates on the situation. Our layover was due to some error and I remember them apologizing profusely multiple times. Regardless, we always flew IcelandAir after that fiasco. Speaking of which, I'd really like to see your review of IcelandAir! It's been a while since I've flown with them, but I always remember their service being impeccable.

[@demolisherOfMoney]

Flew business class from Vancouver YVR to Toronto YYZ, metal cutlery, same amenities etc, they've definitely stepped up service from the last time you've flown. I found the omelet breakfast amazing Hope you enjoy future Air Canada flights!

[@marthatodd1]

As I mentioned in your previous hellish experience, my years with Air Canada has been lovely. Good for Corporate to step up to the plate👏👏👏

[@That_Millenial_Guy]

I see a lot of comments on here talking about your clothing choices. Pshhhh. You paid for the ticket. Wear whatever you want! The only things I wouldn't wear are clothes with offensive language or ones that reveal your nether regions.

[@Trektrendy]

Exactly - I do wonder why it gets people so frustrated 😂 out of all the flights I’ve been on, I’m 9/10 flights the smartest dressed even with ripped jeans. Thanks for watching Michael

[@Trek001]

Just for the sheer hell of it and for the laughter, I often book an internal LHR-MAN and return in business class on BA wearing painters overalls...

[@numerologicatarot3333]

Ppl are idiotic!..

[@JustinSIsTank]

I mean, I'm just disappointed you didn't wear a tuxedo JUST LIKE SAM CHUI WOULD HAVE DONE!

[@ccar1332]

@@Trektrendy I enjoy your vids, and don't give a toss what you wear... generally nowadays anything goes. In the past, it was relavtively expensive to fly or even travel, so it was an occasion. People would dress as a sign of respect to the other passengers and flight crew, to show it was a special occasion. Not just like a commuter bus journey, as it is treated today. And to be fair, it has become accessible as a bus is, so why not dress comfortably?... just as long as we aren't offending anyone with our BO or from dirty clothes. Anyway, I wear the same thing every day at the sharp end of the pointy tube, as a sign of respect to my fellow travellers... I don't think you would want to see otherwise!

[@cree878]

I love that they put it right for you

[@katherinedraus9211]

I think it's great that they gave you a real Canada Air flight. I bet the flight crew on your last flight were given a severe reprimand for their attitude toward this. They may have gone overboard, but I truly believe they wanted to make it up to you. Thanks for the videos!

[@sebastianbendyna2363]

I’d fly with them just based on how quickly they sorted out the drama of your previous flight. Of course it’s staged and they are trying to make up for it…but it’s better than the alternative.

[@Damon-me8cs]

Trust me, as a Canadian who is familiar with all of our national airlines, you dont wanna fly with them... this guys first video is a very accurate representation of Air Canada.

[@alpearson9158]

@@Damon-me8cs not my experience in my 70 years, funny but I don't expect this bs at all, but then I flew military for years

[@jshep]

that's what Air Canada is going for. The Biden Admin should take a look

[@emptyvoices31]

That entire flight for the second vid was fake. In order to get that level of service, you would have to accrue thousands of followers and post your flight experience.

[@bruh-qu1ww]

@@emptyvoices31 I’ve flown a few times with them in all 3 classes, usually I get everything he’s gotten but almost always the cabin crew is very rude and give attitude. For example I didn’t once like the drink I chose so I asked for a different one and the flight attendant responded with “you didn’t finish your first one and are wasting it so I’m not gonna give you a lot for the second drink” and this was in business class on their route from Toronto to dubai

[@horatiobeaker]

When one has had a less than satisfactory experience, and a company reaches out to acknowledge and correct any unpleasantness, while making your future flight a rewarding experience, that is about as much as one could ask for.

[@C2K777]

OR they could just not make up fake laws, threaten & intimidate the people whose expenditure keeps them in a job. Also this is not an isolated incident which shows that such appalling behaviour is indicative of some ( not all but clearly too many) of their staff.

[@stickers11]

Nah. What matters is when they ARENT trying to save face.

[@jenhofmann]

Agreed. Certainly a huge contrast to the Delta incident that inspired the song, "Delta Breaks Guitars".

[@emberparadox458]

Except the unpleasantness was only corrected due to the fact that he filmed and posted the video, and he has a lot of subscribers that could make a lot of noise at and about Air Canada. Were this your average citizen, they would have basically told him to kick bricks, deal with it, and done absolutely nothing. Poor service is pretty much a staple of Air Canada because they don't have any competition so they know they can get away with treating their customer base like crap and people will still fly because they have no other brand alternative.

[@dickmonkey-king1271]

Could ask for a new iPhone too. Don't ask, don't get, you know.

[@the3rdid485]

This was the absolute perfect unbias take on this. Polite and gracious, without falling for the pulling out all the stops with PR tricks. howing they can provide better service when they want, but also acknowledging this is mostly extra attention for their PR. He has one horrible experience that was probably worse than normal and one stellar that was better than their normal service. Everyone else can probably expect a happy medium lol.

[@dh4440]

I recently had a trip out to Canada on business and flew business class. I must say the experience you had on this video was what I received going to Canada and coming back to the UK (Aug 22). Clearly what you did really worked so thank you. Also thanks to Air Canada for keeping up the standards. I look forward to flying the route again soon.

[@glitterrepublicglitterrepu7909]

Hi, I'm Canadian and I always take Air Canada wherever I go. Depending on availability, I usually chooseBusiness Clas but the last time I did that, I was made to feel as if I shouldn't be there. I showed my boarding pass, I was then showed to my seat but was stopped again by another flight attendant who checked my boarding pass again and asked if it was mine. At that point I didn't care if they kicked me off, I.asked her if she thought I borrowed it. She then proceeded to show me my seat. The service was the worst service I have ever received on any airline. Next time , I'll take West Jet.

[@shadowunifer]

That was my experience with AeroMexico. I'll never fly them again.

[@InTheNow2020]

Air Canada's slogan should be, "Fly The Unfriendly Skies". I'm ashamed to have them as my national carrier.

[@busybuzz8122]

My experience was similar but took economy class and they surely treat me as if I am the lowest of the lowest…. Terrible service.

[@ace74909]

Is it worth the 400 dollar ride on via rail now?

[@metalgearsolidsnake6978]

The problem is that this only happen because you have a youtube account, normal passengers are pissed on by Air Canada, so to hell with their staff and the way they are! Air canada is bad as always!

[@lachlanjetta3464]

This guy is great with giving honest reviews and being transparent about his relationships with airlines

[@evanwile2455]

I appreciate seeing your experiences on both flights. Pre-pandemic, I was taking quarterly flights on the 787 between Calgary and London. While my experience wasn’t the VIP service you got on the second flight, it really was much closer to that than what you saw in your first leg. I do feel that your first flight really was an outlier from the usual experience in AC business class on the 787. Thanks for the video.

[@NomiSyed1]

THERE YOU GO!!! I'm glad they were able to turn it around for ya... and yes AC Business class Signature Service is SPOT ON Luxury. SOOO worth it.

[@ER_GUY]

OHH my god! That was a very unusual experience, I have flown with AC many times and 90% of the crew and ground side staff act like we are imposing on them. I can say I have had good experiences with AC (never GREAT) but those times are so far gone and limited.

[@go-outonalim]

Lol, you got the Sam Chui experience for sure . Congrats! You have made it. But please don’t become like Sam Chui ! 🤣

[@GCNMMA]

If you saw the first vid, he earned this flight for being so nice to the Karen flight attendant

[@BimblyPlays_]

Yeah, Air Canada has definitely gotten from the other. I had bedding, metal cutlery and an amazing experience when I flew with Air Canada around 1 year ago.

[@TripReportaviation]

Great trip report. I'm impressed by how they treated you on this flight

[@TheRareVideosXL]

If you haven't flown them,you should fly Air New Zealand.They probably have one of the best and most professional crew ever.Great airline.

[@racheldan72]

Totally agree. Post covid was a bit harder there's likely a lot of stress behind the scenes but it's a favourite option makes a trip to New Zealand a so much more inviting too.

[@YouTubeMe750]

8:13 you’re brave for wearing your socks to the lav 😳

[@patrickpick3091]

SLOB

[@tammyle5528]

i went in there without socks or shoes before at age of 10 :) little did i know…

[@reginateo6315]

They are really taking it serious and work real fast to rectify and gain back your trust! That’s good!

[@alisachamoy225]

I've had horrific experiences with flights (while flying with a kid) and they never apologized or took any steps to make things right like they did here. I think Air Canada deserves a lot of credit for going out of their way to make things right here.

[@kevingreene1910]

It’s insanity how the first flight was so short sighted about free marketing.

[@richdoingstuff]

I had an awful Air Canada customer service experience. Connecting flight from SFO to Toronto...I had to run to the gate because the pervious flight was late. When I got there the gate attendants said they were going to close the doors even though I told them that a bunch of people were on this flight including my elderly parents and they were all en route. The people at the gate were extremely rude and had ZERO empathy. The crew on the flight was equally rude and didn't seem to want to be there at all. It was our first and last Air Canada flight. Never flying them again.

[@Nico3477]

Great review! I saw both your reviews, fantastic how they changed everything so fast! Maybe a little too much PR, but they had something to make it up, and they did by far. Good job AirCanada! And thanks to Trek Trendy for these awesome reviews, great to see how a experience can change to the better, well done!

[@airihan]

As someone who has flown on air canada recently for a 5 hour flight, I personally thought the flight attendants were really polite and nice! This was during peak pandemic last year in October. Not only did they allow my partner's parent to move to an empty economy row (morning flight so there were alot of spare seats), they saw I was having some motion sickness and met me outside the bathroom with a stirred ginger ale and some cracker chips!

[@DanielRoyce]

As a Belarusian 🇧🇾 who was born and raised in Belarus for 8 years and who now lives in England, I thought the comment made by the pilot about the Belarusian airspace was hilarious.

[@DanielRoyce]

@Ruben Gomez Tomas Do not worry. I'm a traditionalist and a conservative like Ben Shapiro or Jordan Peterson and so I will not mess with you.

[@DanielRoyce]

@Ruben Gomez Tomas Well thank you for that. It is rare these days to see people taking a liking to Conservatives. I hope to become a politician one day and maybe yes, I might come to Spain. Who knows.

[@MrLuis85698]

if you like Shapiro, I Like you

[@DanielRoyce]

@@MrLuis85698 Of course - I am a Traditionalist and Nationalist Conservative after all. I like Ben Shapiro, Jordan Peterson and Trump collectively. How about you?

[@MrLuis85698]

@@DanielRoyce me too !!!

[@ionacosh9633]

Sometimes it’s about how you react to a bad review, and they pulled out all the stops, can’t fault them there! Here’s hoping your next flights are good, and you sadly just got a bad crew/service the first time!

[@politcallycorrect5816]

But they're trash usually.

[@Starstreak_2nd]

@@politcallycorrect5816 your name fits perfectly with the reply you made

[@Leleche]

It's because he had a following. Not any other reason. So it's a fake turn around lol

[@Crack3erG]

@@Leleche exactly. Nothing they could do will change how I feel about them. I'm gonna start my own airline company for kings and queens where we never question what you do, you get a nice blanket and pillow and first class meals..wait, how are we gonna make money..uh. either way air canada sucks! Even though I've personally had decent experiences with them I'll go with the crowds opinion

[@metalgearsolidsnake6978]

The problem is that this only happen because you have a youtube account, normal passengers are pissed on by Air Canada, so to hell with their staff and the way they are! Air canada is bad as always!

[@Flexyourmemes]

Stumbled on this channel. You seem like a very genuine person with honest reviews. Though I've never flown in a plane I find these videos very fascinating.

[@sergioflores3118]

Great recovery from the airline. Im glad you had a great experience.

[@blondiebluetx64]

Regardless if it was the PR in damage control mode I’m glad you had a better experience going home. Hopefully the flight crew going over saw the end of a pointed boot for their behavior toward you when crossing the pond the first time.

[@kyleraftery3268]

One of the things that makes you my favourite flight guy is your respect for others. When watching other videos all I can think is how annoying that must be to the people around them. Keep up the great work.

[@justbrowsing8482]

Kudos to the Airline for stepping up and trying to make Amends. That takes a lot of customer focus and obviously the first video had been seen by someone within the company. Well done to the crew for ensuring that they gave their best as I’m sure they do anyway.

[@donking454]

I love how they made the effort to make amends. This for me means a lot. Air Canada 🇨🇦 Have gone up in my estimation after this.

[@sjc1169]

Good job, kudos to you calling out AC and respect to AC responding positively, even in a corporate contrived way. I've flown AC so many times in a past life. I have to say it's slightly better than average. It's one of the best in North America, but way behind in service and quality to other global airlines.

[@SuperNK91]

Credit to Air Canada - at least they made up for the previous flight. Unlike some other airlines that don't care.

[@zubileegluckgluck]

They don't care. All of this was fake, because of youtube.

[@aerofiles5044]

@@zubileegluckgluck Yeah I mean I like this guys videos but like... Really? People in the comments shitting on Sam Chui calling him a poser or fake or whatnot when they literally just watched a video about someone more or less being Air Canada's top priority?? 😂

[@zubileegluckgluck]

@@aerofiles5044 hrs not fake, what they did for him was fake, because of who he is.

[@williamlewis2462]

Thank you for keeping these companies honest! Imagine if these experiences were never filmed, n0thing would ever change.

[@purpleorangatangejs]

Just watched both of your videos of Air Canada, and it is so on the money. I regularly fly Air Canada Business and there is a massive difference between flying within NA and the long haul flights over the pond and to East Asia especially. When you are set for those 8-16hr flights with Air Canada, the FA's are so kind and very professional, food selection is great, bedding is made for you, and all other things you would expect are there.. Under 5hr flights, the service certainly diminishes as well as the amenities (bedding, cutlery, beverages, food). In those flights, FA's don't really care and you feel like its more of a milk run than a luxury flying experience. Its a very different experience all together. I have flown with them an incredible number of times, never had a car to the gate, never had a concierge officer to assist me to the gate, etc. They definitely gave you the suck up treatment. As Air Canada becomes more popular, I really hope they step it up and become more of a leader in the space.

[@SeanPGribbons]

That’s awesome you gotta appreciate a company that takes action!!

[@TeamSt33le]

Really wasn't looking for this type of content but I love your stuff man. Keep up the good work, and I hope you're enjoying it too!!!

[@kamikazei]

I can't help but agree with you on the "is this the AC PR machine at work..." sentiment but as a Toronto-based PR guy myself, I have to say that you can't deny how impressive that machine is, having been able to respond to your criticism within hours. Most large companies don't have that speed or effeciency, let alone track down the actual person that quickly. Great 'apology' video. Very interesting. (I've had mixed experiences with AC as well)

[@grahamarnott7924]

I have to say, I have flown Air Canada business class a few times and they have always been incredible. The service and attention on this flight are much more like I received and expect.

[@jonahsgang8830]

The last time was one of the those “one off bad crew” …..also that food looks so much better

[@allisterdavidson9805]

Well done. Good honest reviews are extremely important. We need to capture a 'typical' experience and I you're right, there was some PR recovering going on there. Realistically I'd expect somewhere in between for a business class traveller.

[@gautam_kr]

Love such honest reviews!!

[@marlo9380]

I'm impressed by how well they treated you and the second flight😊😊😊. Hopefully the first flight was a one off.

[@maryblakley3590]

I have only ever flown domestic on AC, and typically on short flights, but the cabin crew have always been wonderful and patient with my child, and have worked hard to make her experiences special (and that's traveling economy class). I have read numerous poor reviews, and wish we had better options in Canada. I'm glad they made it up to you. I'm curious what happens on your next flight.

[@sadiewhiteway8247]

It’s great they were willing to show you what you should have experienced in the first place. Sometimes, flights are just bad! We find Gulf air really hit and miss in the same way

[@Guts3570]

i think the fact they had to stage it so hard shows that treating passengers poorly is pretty normal for them. if bad service was uncommon on their airline, their PR team wouldn't have had to make sure every single employee on the aircraft knew who you were. they wouldn't have to do that if their employees treated everyone with respect by default.

[@roymar8611]

I believe it is their way to cover up for the blunder and awful treatment given to you. That whole experience on your to London is a complete Sam Chui. Good luck with your future Air Canada journey. Stay safe!!

[@LouieBasilio]

The service they provided was something you expected. You're right about the seats being narrower. Thanks for pointing that out. Valuable data upon booking. Great review as well and honest! Thank you for that. So honest you had a good loo review and to mention the Chui choreographed flight hahahaa stay safe!

[@PokemonQueen954]

I got excitement chills and u couldn't get the huge smile off my face and the differences. I hope it was as good as u said coz it looked amazing 👏

[@theredgal5638]

I'm gonna be immigrating to Canada in a few weeks and I've found this series incredibly informative and helpful. Thanks you so much.

[@Trektrendy]

Really glad it was helpful. Best of luck with the move

[@alisonscofield6653]

Don't people just move anymore? They have to emigrate?

[@theredgal5638]

@@alisonscofield6653 kinda. Some countries are absolute shitholes.

[@shonen84]

Thanks for sharing! Good that Air Canada put in the effort to make amends, looking forward to your third video in the series to see whether it stuck.

[@mikegillard7283]

Trek. Loving the fact that they all went concierge for you, the jeans were outstanding as you boarded!

[@Trektrendy]

Thanks Mike. And aha trying to keep it real. No need to whip my chinos out 😂

[@projectkj7643]

Air Canada acted swiftly and did their best to remedy the situation. Well done, AC!

[@robhildebrand9914]

miraculous recovery of customer service by Air Canada

[@CaptainGen]

Every time I've flown AC plus the one time in business class, I can confirm they have had amazing customer service every time I've flown with them to the extent that I think they're one of my favorite airlines now. You're previous flight most likely would've been the staff on an individual level. AC unlike other airlines actually provides apologies and vouchers etc for problems. One time there was a 1h issue with in-flight entertainment system and they gave us 250$ credit vouchers for the next flight for a very minor inconvenience

[@heyimdani5690]

Yes! I was just about to say this! More than likely it was probably just the crew and their attitude. Glad there was a second chance and they really do care sometimes. Over Easter they used to give the kids chocolate Easter bunnies, I thought it was adorable!

[@channeljrs]

Did you say you work for Air Canada? 🤔

[@NB-rx9vd]

Great video! You mentioned you would test them again on your flight to Mexico, being in hospitality business, and I'm sure it's the case for several service businesses , there is a system in place that flags" unhappy customers", so you are more than likely to experience white gloves treatment again.

[@countersurprise]

Thank you for this honest review!

[@raynier3327]

Good on them for trying to do right by you and not just sliding the mess under the table. The Sam Chui line had me rolling :D

[@RS-jb1lf]

Great video. The pilot greeting you was a lovely touch. My daughter and I were greeted a few years ago on our way to Portugal and the BA pilots (both incredibly ladies) allowed us in to show us around

[@winter4808]

I’m gonna fly to Dubai soon and I may stop by in Toronto and fly Air Canada. I’m glad to see they made up their mistakes

[@johnramirez8218]

I’m traveling to Dubai in August via Toronto. Let me know how it goes.

[@ruben7937]

Emirates flight from Europe to Dubai was very nice atleast:) But that was not Air Canada.

[@paulnoble8451]

They've earned my attention. I will keep an eye out for AC fares now. Well played.

[@dalehoward3704]

GOOD!!! Air Canada took care of you this time because of your previous situation👍👍👍

[@juliedavis8765]

A much better experience than the other air canada flight. Glad it went well 🙂🙂

[@brenstevens774]

Glad to see they've accepted they was in the wrong and that some of their staff are mediocre. Great vid!

[@YOYKEEPIT100]

It’s so cool that he looks upto and idolises Sam Chui. The way he mentions and basically pays respect for him is good

[@coastalrider1155]

Good to see them trying to make your second experience better

[@nine8three310]

I had an entire Premium Economy Cabin to myself last week on an Air New Zealand 789. Service and food was immaculate just like your experience but without the fake ness haha.

[@Nicole-xd1uj]

I'm so glad that you had a great experience but I have to admit that it did anger me to see how wonderfully you were treated in comparison to the average passenger. This seems like outright pandering and the dancing puppet act just further highlighted how I've been treated like they could care less about me on past flights.

[@joehawaiian1078]

awesome, the power of youtube flight reviews

[@halm12nola]

Good for Air Canada for apologizing and for making things right!

[@amandagrace7300]

I think it’s great that you gave them the opportunity to redeem themselves, and the fact that they even noticed on your Instagram and did some thing about it immediately also says a lot in my opinion. Some people have a bad flight and then never make another video about a good flight or the flight redeeming themselves. (Lilly Singh) I think it is typically fair to say that we’ve all had a bad flight, that first one was especially bad for you - and I’m glad that this one was better and hopefully they continue to stay better in the future

[@WaltherPPK909]

I love how you're acknowledging the increased service, but will hold them to it on a later flight. Great move

[@debbiehoutman111]

Sorry for your unfortunate experience. Just got back from a trip to Hawai'i on American Airlines sitting in Business Class and my experience was wonderful, including a blanket and pillow.

[@cornholius]

Wow, they really went above and beyond!

[@lynn9018]

Nice customer service recovery, I hope it applies to all their customers.

[@imathreat209]

This guy is my favorite reviewer by far.

[@jeanwinders9556]

It seems rather disingenuous to be complaining about anytravel during a world wide epidemic. If your reason for travel was to assist in getting our societies up an running I'd applaud your efforts, but can you imagine travelers complaining during the WW'S forvNOT HAVING A PILLOW OR BLANKET or FOOD! It's not like your, the first vlogging airtravel moaner pointing out how you manage to go from point A to B.

[@numerologicatarot3333]

Same!..

[@budyeddi5814]

Same

[@ccseries]

You know what? Subscribed. I'm liking these videos quite thusly!

[@prashantmodha2841]

I fly with Air Canada all the time. Other than going into the cockpit, my experience has almost always been great. I do fly a lot, so I get concierge service, the service director always comes over in business class and introduces him/herself. Food is generally good, wines are well selected, and hard spirits are now available. All pre-covid services have been restored, meaning no more plastic utensils. The lounges are better than most in North America other than Centurion lounges.