Uber Announces BIG CHANGES For Drivers

Uber just announced several updates and changes coming to drivers regarding the app, safety and deactivations (mostly unjust and how to appeal them) Join RSG contributor Sergio as he goes over the new announcements and what to expect. Make sure to share your thoughts and watch Show Me The Money Club with Sergio and Chris Tuesday 6pm est/3pm pst for more breakdown.
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About The RideShare Guy:
I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.
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[@Therideshareguy]

What do you think about these updates and changes? 📺 More Detailed Video on Uber's updates to deactivations: kzbin.info/www/bejne/j6ewnK2ln813hMk 👉 See how much money you can earn driving for Uber in YOUR city: yt.therideshareguy.com/uber-driver/

[@Dimitri-Jordania]

They need to allow all drivers to see trips fares & destinations and not just the 'gold' members. It's such bs. You just have to drive blind

[@azumpire]

Heya, I have been driving uber x and delivering uber eats for 8 years now. I have a 100% thumbs up for customer satisfaction, and a 4.99 rating for Uber x. Yet, for the past 4 months, Uber eats has not sent me any offers worth taking, most of them are .50 cents per mile and in the $2 to $4 range. Just this past weekend I screenshot every single offer they sent me.. over 200, and all of them were just gawd awful. $9 for 27 miles, that was the highest paying one I received. Most were $2 for 4 miles, or $4 for 9 miles. I have had 100% thumbs up on my uber eats account for 2 years... yet I get 0 offers worth taking.

[@ettenikol]

I look forward to seeing them, so as to better paying rides lol

[@NicksMySon]

BS

[@jphater2012]

It a bit over zealous of you guys to think you guys make all these changes happen. Like the rest of us don't voice our thoughts...

[@josephinemiller4780]

Good changes BUT, the biggest needs to be Uber going back to taking 20%, not 50%-60%!!!!

[@mengly101]

If drivers is taking 20% why pay more

[@josephinemiller4780]

@@mengly101 are you serious??? We drivers use to get paid 80%! What drugs are you smoking?

[@mengly101]

@josephinemiller4780 stop taking it. Y pay 80% when the same work get delivered for 20%

[@peterbartolotto392]

Yes

[@chriscampbell2670]

Ubers cut should be no more than 10% for the shoddy app they offer

[@realeyesrealizereallies.3751]

We as drivers should always know how many passengers we are picking up and what the passenger wants to bring in our vehicles outside of their person( wheelchairs, groceries, household items, luggage count, car seats) etc before we except ride.

[@kerwinalexander6836]

💯. I have a hatchback. I'm sick and tired of going to pick up a pax to find out they have a full size motorized wheelchair or walker that won't fit in my vehicle. I've all but stopped accepting rides to the airports. Again , I'm sick of not knowing how many people and how much luggage which usually doesn't fit in my car.😡

[@Harv1201]

People always try to persuade me to take more passengers than my car can hold. They try to take the cheap way by not calling for an XL. Then they get angry when they actually have to call for a different ride. We SHOULD ALWAYS know how many people we are picking up before we accept!!

[@MsUnity2011]

I agree!!!!! Another app that I drive for does provide the number of passengers up front and if they have more than stated, I can reach out to the customer service team for assistance!

[@suzettesmith4793]

Totally agree ! We are spending more in gas and wear & tear to take 6 passengers vs 1 for the same price.

[@rkjeffery777]

I always hated how they don't force the driver to pick how many riders I have. I absolutely hate pulling up and seeing 4 people trying to get into my car. They should have to pay for the extra weight on my axles and gas tank lol

[@edgarsandoval6529]

WE NEED TO GET A RAISE ON OUR PAY, SO MANY WORTHLESS CHANGES.... WE NEED MORE MONEY FOR OUR SERVICES. MORE MONEY THATS WHAT WE NEED

[@peterbartolotto392]

Yes to many 3 dollar rides

[@KD-ds1lp]

Pointless withnself driving cars. Elon musk is stocking his cars to start

[@Fishin4funout4trout]

Exactly 💯

[@GTKJNow]

That's what the taxi drivers said, now the taxi drivers are gone in my city.

[@HomerSimpson-tq3ym]

@gregthompson6093 in los angeles minimum taxi fair was $20... 14 YEARS AGO!

[@nonya566]

I had to fight 3 fraudulent cases in the span of one year. I loved Uber at first and maintained a 5.0 rating. Even after submitting all my proof with Uber and third party agencies. The 1 star ratings remained bringing me down to a 4.97. I prided myself on being kind and respectful to everyone. It becomes pointless to stay on the Uber platform when all the risk leans on the driver. I lost six days of work, plus the weekly and weekend bonuses. Who’s covering for that? I’m glad there are some changes coming. The pay Uber takes out needs to change though. I’m tired of getting $3.85 to go 15 min to pickup, wait 7 min, then drive 2 miles. It’s absurd. At that point your making below min wage in most states. Then if you don’t accept. There goes your acceptance and cancellation rate. I’ve switched to Lyft at this point. It’s not good when your worse fear is between your safety and your rating. Uber forgets too much it’s independent workers are equally as important as the customer. Also that wait time has got to be looked at. There is no parking in major cities. I shouldn’t be getting dinged for cancelling a ride. When the customer isn’t outside. What are you supposed to do hold up traffic for 7 minutes. That’s crazy.

[@TEAMWRIGHTEOUS]

I agree on the wait time. If they haven't messaged in the first 2 minutes, we should be able to cancel and go. If they have, give them an additional 3 minutes and then go if they're not coming.

[@austinvidaurri2319]

It's a big waste of time I got one trip that was for 4 dollars for me to drive 45 minutes to them. And not even get tipped

[@wespin360]

Just an fyi you can actually cancel for free with no harm to your cancellation rate once the timer has started ticking

[@wespin360]

@@TEAMWRIGHTEOUS Just an fyi you can actually cancel for free with no harm to your cancellation rate once the timer has started ticking

[@TEAMWRIGHTEOUS]

@@wespin360 really? So they just make you think you have to wait 7 minutes?

[@reshahodges]

They need to stop the 2 dollar orders.. asking someone to any order for that amount should definitely not be allowed.

[@miguelvega764]

No delivery or trip should be below $5. It costs too much to operate/maintain the vehicle

[@rowenastringer6490]

You cant get a gallon of gas with that. 😂😂

[@ubermothman5584]

I got offered two deliveries last night that were both $3.03. Even worse was both had drives over five miles. Who accepts this junk?

[@willrose5424]

​@@ubermothman5584 16oz ice cream delivery 8 miles away. Ridiculous, they need minimum orders like Domino's pizza

[@cruisetravelgamble8698]

​@@miguelvega764i got $3.46 for 20 minutes driving to & dropping off a pax. Ridiculous.

[@DanEveliFlores]

They need to do something about passengers adding stops or changing the destination after we have accepted a trip

[@sergioSMTMC1]

Working on it thanks

[@beverlyshapourian5587]

That exact thing happened to me more than once. We should not be penalized for this and we should get a cancellation fee.

[@cchatton6815]

​@beverlyshapourian5587 totally agree . I hate that sh.t.. And if they add a stop they Try and take forever in a store. My wait limit is 5 minutes and the last part of the trip gets canceled. I get so tired of it

[@cchatton6815]

​@@sergioSMTMC1there also needs to be a wait limit on these riders when they have a multi stop trip . My wait limit is 5 minutes for the first stop . Rider hasn't made it back to my car the last part of the trip gets canceled. It doesn't pay for me to sit and wait and it's costing us drivers trips and money. Then they get mad and make up something to complain on us about !

[@stayng]

I can't believe the last multiple stop I had they requested a total of three stops. Two should be max!!!

[@barbacoa5433]

This still doesn’t pay the bills, they need to pay us more…. Stop stealing drivers money. We should get 90/10 split

[@WorldGoyimUnite]

Start your own company

[@storkdeliverysstorkdeliver2846]

UBER EATS is down to paying drivers 0.50 cents a mile !!!! OR LESS !

[@LOGLISCICRISTIANO]

But they give you job

[@barbacoa5433]

@@LOGLISCICRISTIANOnah I stopped working for those idiots, im sure your okay with 10$ an hour though huh

[@Curtis_George]

@@WorldGoyimUnitebrilliant idea

[@wcx13casper]

Uber needs to require photos of the person requesting the ride!!!! That way we know who we are picking up for sure. Ive picked up way too many people whos name wasnt who i was meant to pick up

[@jameswestervelt4263]

As an Uber driver, I am especially glad to hear about the passenger identification verification process and how Uber is going to examine customer complaints more closely. I think both of these things will help protect the drivers.

[@wanglee21]

Honestly they should have to verify themselves the same exact way we have too as drivers. That takes 100% chance of uncertainty for unaccounted behavior and safety out of the picture for both driver and passengers. If you are 100% traceable, you should be on your best behavior. People who will still find ways around accountability if not verified the same.

[@Foreign84]

​@@wanglee21exactly 💯

[@sergioSMTMC1]

Yes, thanks

[@MiquelSuarez-xj9wr]

Lol dude it's been 10 years

[@chefIndiascorner]

Exactly I am so tired of playing the guessing game when picking up some passengers.

[@glendaguerrero5762]

When are Uber drivers going to be able to rate customers and explain why rating is higher or low so other drivers are aware of tip baiters and scammers?

[@kenkvid]

On Uber if you rate them three stars or below does that mean you don't get a trip from them? I thought that was on Lyft

[@simone1686]

As far as I know that three stars are lower thing is only on lyft

[@veen0610]

Most of the time we don't wanna be talked to lol

[@SalemPhiladelphia]

@PheelDunfeeI’ve given a rider a low rating because i told her have a good day and she never responded and she slammed my door. Idek why she gave an attitude. Idgaf tho fuck her

[@ronrosati8896]

You always can as a driver

[@carlyrichardson2411]

It’s like they’re throwing us bread crumbs at us & hoping that’ll make us happy. We don’t care about these changes! Give us a livable wage! Stop taking such a huge cut, surge more often and longer, give us per mile/minute rate back, stop gouging riders so they can afford to tip again. This company is ridiculously greedy

[@oilmama8510]

It's the exact Uber will go down. Bring on the new and fair companies!!

[@charleshill6377]

Also, one thing I have noticed is when a rider complains that his fair is double or whatever and it usually is, and you got a surge of like a dollar you know and you tell them you don't get that they don't believe you. So they don't tip much when they're paying a high surge even though we're not getting the percent of that like we used to. The customer needs to get a receipt that shows what they paid and what percent went to the driver

[@TeddyT6]

We appreciate your efforts Sergio. Now all we need is for them to listen one more time, and increase our pay. We need trips that pay a decent amount. That is a big priority.

[@dxexav09]

They won’t play with their bottom line.

[@Dalvin2211]

This is exactly what i was about to say the pay is our number 1 priority

[@sergioSMTMC1]

Stay tuned, thanks

[@mikeb2611]

@@kenanaya5436 like the professor,,,,probably hasnt done a ride in 5 years

[@rmartin8166]

YOU DIDN'T MENTIONED ANYTHING ABOUT THE # 1 PRIORITY WHICH IS THE PAY TO DRIVERS, ALL THOSE THINGS SOUNDS AND LOOKS GOOD BUT UNFORTUNATELY WITH ALL OF THAT WE DON'T MAINTAIN AND REPLACE OURS VEHICLES, THANK YOU SO MUCH AND THAT'S MY HUMBLE OPINION.

[@antoniobossmansantana1570]

This helps BUT, Uber taking points for rejecting trash jobs or canceling rides that are ether not profitable or unfair. I’ve canceled rides from Orlando to Miami, price offered $185.00 this put me on a deficit on gas. Or rides 20 minutes away for a 5 minute trip. We should not be penalized for rejecting this work.

[@williamscanlon6539]

22 minutes to 5 minute ride. Enough is enough.

[@charleshill6377]

I have done over 15,000 Uber rides, and one rider scam is ask you to put more people in the car than it's capacity, and threaten openly that they will report you were drinking if you don't do it.

[@Cassie4486]

Dash cam clears that up nicely...

[@saulgoodnow]

I would like to see Uber put where you can actually see the rider's location. It helps immensely as the pin pickup location many times is inaccurate. Thanks guys for what you do. Much appreciated. (Oh and tell Uber enough with the rides that only pay $3.00 - $4.00...ridiculous)

[@ubermothman5584]

That is now beyond Uber's capabilities because the newer phones have the option of giving a less precise GPS position. No way for Uber to know which level of location data they are being provided.

[@saulgoodnow]

So is this a setting on my phone I can actually change because rider location was there two weeks ago, now it's not@@ubermothman5584

[@86royal420]

​@ubermothman5584 customers can zoom in and put the 📌 precisely where they are but most ppl don't zoom in when they place the pin

[@dxexav09]

They willing to offer everything except more compensation. They’re not going to let their bottom line get affected.

[@Foreign84]

Lol right. Man I got so many updates about the GPS. Talking about we talked and they listened. Nobody care about the GPS lol, pay us like they use to

[@Foreign84]

@fixtheapp418 I barely use Uber now. I'm already looking to go back to school and once I do that etc and go back into the work force. They'll never see me full time again. They'll have to have a union and we're back to bringing home a guaranteed minimum $1400 a week and that ain't happening lol. So fuck them

[@sergioSMTMC1]

Stay tuned, thanks

[@partyfavors9238]

Exactly

[@riangorodon5706]

They update and improve everything but our pay!

[@Raymond23rdOBC]

No on spying on me in my car on my phone. It can be weaponized for the social credit score rating. That is a violation of my civil liberties as a contractor.

[@baldisaerodynamic9692]

agreed. ill use my own non connected drive cam.

[@sergiodfernandez4731]

Just buy a dashcam!! I did and it works wonders, once the rider sees it they know they are being recorded.

[@ronrosati8896]

I’m glad they’re making the job safer and more secure. Thanks for all you’ve doing to help us Sergio, we definitely need to paid more though. I refuse to take any ride for $4.00 , it’s not even worth starting my car up! We need to make a minimum fare , no matter the distance, and it’s need to be $10 , I know that will never happen 😂

[@sergioSMTMC1]

I agree, that's next

[@zlatkojerkovic9456]

@@sergioSMTMC1should be first…

[@sergiodfernandez4731]

I don't bother with those rides neither only $9 and up to make it worth my time and gas.

[@alyssak.730]

Being a 5 star diamond driver... we deserve incentives, plus better higher pay for ALL. I'm also tired of fraudulent riders making fake claims, to get free rides, which ultimately affects our account. I had 2 grade 9 girls enter my vehicle today... thinking I was their uber. I told them, I'm here to pick up my kid. Riders are very careless. The girls were fortunate it was no psychopath. Lots of work and clarity are needed.

[@sergioSMTMC1]

💯

[@zjbell700]

Good stuff Sergio! Now Uber needs to send out better Quest offers as a "come see what's new in the driver app" promotion. These changes are great but you still gotta...show me the money!

[@sergioSMTMC1]

Thanks stay tuned

[@timnewsome3673]

Ur lucky to get quest! We don’t get jack crap in Indiana!

[@cchatton6815]

​@@timnewsome3673not sure what you are talking about . But I get the promotions and to be honest when it's all said and done ? Most of the time it only adds a dollar to a trip. It honestly just makes ya work harder . You could Also do Uber Eats to add to those completed trips bit they cut that out .

[@TheHandyTek]

If we take a drug/alcohol test, and we pass, the passenger that made the false claim should have to pay for the test. Make it part of the disclaimer when they file the complaint. This will discourage false claims, and penalize the false reporter.

[@haquanwright7559]

Or at least make them pay half of the cost of it if proven untrue, and add a strike against their account. 2 strikes in any 4 months span results in rider deactivation

[@vinnyddavis6328]

Another update I wish they’d make is about car seats for children. I get tired of canceling orders because they have a small child, and/or a baby, and no car seat then have to either wait till time runs out to cancel or cancel early so I can get back to making a little money only to have it count against my cancellation percentage when I do so. They need a pop up or something reminding the customer it is their responsibility to make sure the child has a car seat for them.

[@DaShiznet]

Omg I'm so sick of seeing a parent holding an infant thinking they are getting in my car without a car seat!!! If anything happens I'm at fault no matter what for allowing that baby in my car without a car seat.

[@edtelis264]

100%

[@jamesnolan3515]

There needs to be a part of the riders app where we verify the rider we picked up is the riders account being used. In okc people buy rides for strangers and we have no way of checking these people so uber should require everyone using the app to not share their rides with strangers and make then get their own account so they can be verified.

[@cchatton6815]

Agreed . I pick up so many men that are supposed to be Women and have no fkn idea who they are . Maybe a Serial Killer . Who knows .Not Uber and not us Drivers

[@jaime9331]

Thanks guys, for all the support you give to the Uber Driver community. There is a lot of passengers, who shouldn’t be in the platform and need to know the consequences of their acts. This Friday night I picked up a passenger who I will quote “ I have a bipolar disorder; I suddenly become aggressive”. I have some boxing gloves hanging in my rear mirror, he noticed them and said “ are you a boxer?”, I said “ I do muay thai, judo, taekwondo, and jiu jitsu”, suddenly he changed the subject. It makes me question his intentions; what would have he had done to an elderly/woman driver.

[@mr.mr.2222]

I had an un just deactivation I have disputed my deactivation several times..Uber has not given me an reason for my account being suspended I haven't driven for Uber in an entire year is there any way to dispute this un-fair deactivation?

[@sergioSMTMC1]

Stay tuned, thank you

[@BlueMax]

I've been active with Uber since 2014. I stopped giving rides when Uber shut it down due to the pandemic, and I haven't given a ride since then, only Uber Eats. I don't want to deal with any confrontations anymore. I've given over 25k rides. That 25k personalities I have had to deal with. I am now suffering from multiple personalities. 🫡

[@alben503]

​@@sergioSMTMC1Sergio, If you speak to Uber CEO please ask why the price lowered and bundles when their are surges, instead of being additional to what the trip would normally worth. We see that as not fair clarity

[@LexiSanat]

@@alben503it’s a mind game!

[@johnnyp3839]

Thank goodness for this driver protection. About two Fridays ago. A passenger were sending Uber false complaints on me. I asked Uber to banned them from my car. Uber replied they will banned him from the platform and his account is under investigation. He accused me of inappropriate conversations, I made them feel unsafe, using the phone while driving. What got him caught were, he reported I wasn't the driver driving him. Right before I picked him up, Uber made me do the photo verification. 😅

[@sergioSMTMC1]

great

[@cchatton6815]

They will say anything either bcz they are pissed off or to get reimbursed for the ride and it counts against us and it's total bs

[@thomasnewman8050]

I quit Uber because of their unfriendly app. Maybe I'll come back. Love your program. What about parties ordering rides for third parties? This has been my biggest concern when I'm expecting a Karen but get 3 Kevins. Happens just too much and it usually involves an intoxicated or confrontational person.

[@sergioSMTMC1]

Stay tuned, thanks

[@TomSeyan]

My experience with 3rd party arrangements like from medical places, rental car and car repair places we will never get a tip and how can we provide an accurate review

[@cchatton6815]

Totally agree . I see Most of us around the board have the same issues and I have expressed every damn one of them to Uber 100 times .

[@plancreateandstuff]

If Uber needs us to notify for roadblocks or anything else they need to compensate us for that. Just how they take a cut.

[@elhijodelpueblo603]

Any changes for our benefit? Like better pay like we used to make, changes like we dint have to pay for their insurance and an accident 500 deductible?

[@wanglee21]

If Uber already know there are people who purposely flag drivers to get their money back and deactivate accounts, they should back track and ban those accounts. Also, they should look into base tip depending on time and distance. Just like how some restaurants have an automatic % tip when the range of price meets the min requirement. Make it more desirable and drivers are more willing to take longer trips that are out of the way.

[@oilmama8510]

It's against the law for restaurants to do that. Some still do it and are prob a mum n pop shop who don't have knowledge owners. Doubt Uber will try to implement this. If they don't start taking a smaller cut, they will lose their drivers. If no one accepts the worthless orders, they will learn and adjust their practices.

[@cchatton6815]

​@@oilmama8510not sure what state you live in but they do it quite frequently in my state and it's not illegal

[@Mike-tr6bz]

Nice video what about passengers putting extra stops??? You guys need to mention that to Uber. So that way the driver has to give a consent because we're independent contractors. We checked the ride Before picking it up, there must be an option for the driver to be aware of the stops and the driver has to choose to take it or not.

[@sergioSMTMC1]

Working on it thanks

[@TheHandyTek]

Also add an option to decline a ride at pickup if the actual rider is not the verified customer...

[@badass1g]

This all sounds good but I’ll believe it when I see it on my app. If I had two things I wish Uber would add is a stay in area option like Lyft. My AR would be way higher and I never take trips outside my area. Another thing, we need more then 20 cents per min for late arrivers. That’s a slap in the face and it encourages people to take their sweet ass time getting to the car. Thanks 👍

[@MJSmithGroup]

Yep. Wait time pay should be a minimum of $0.75 per minute. Charged to the rider. 100% paid to the driver. At the pickup and during any stops. It wouldn't cost uber a single dime and it would solve the waiting problem. Driver wouldn't mind waiting. Sure, riders would grumble at first, but then they'd learn to be prompt.

[@cchatton6815]

​@@MJSmithGroupyup its quite annoying when it takes us 15 minutes to get to their destination but still aren't ready. Fkn annoying

[@damoneymaker]

Cherry picking is a MUST to be a PROFITABLE driver!

[@richardpidaniy6915]

It's not cherry picking accepting profitable orders as a driver is smart and should be the standard! Drivers stop.using 🍒 picking . That's 2018 verbiage. Accepting profitable orders has no date or time stamp necessary!

[@damoneymaker]

@richardpidaniy6915 lmao..sorry bud, I don't deliver for pennies! I only pick up and dropp off! That is cherry picking! 🍒

[@richardpidaniy6915]

@damoneymaker no its being a smart business person. No fruits required lol 😆

[@petterblade]

I hope they do make it so we can make more money I live in Connecticut and I’m tired of all these 3-4 dollars rides in my opinion minimum rides should be 7$ no matter where it is

[@SethInSD]

I'm in San Diego and I've still yet to see the "top tipper" notification on requests. 🤷🏼‍♂️

[@tnarrikilgore5493]

Ok what about Uber Eats low pay? I had an order that paid $2.93 for a 18 minute drive plus a 15 minute wait for food that wasn't even ready. There was no tip 😢, can someone be told about this.

[@jonah426]

Don’t take those orders you don’t have to take those orders if they hit your phone

[@jeremiahm86]

Sorry to say but you shouldn't have taken that

[@baldisaerodynamic9692]

yea its called dont accept it.

[@richardpidaniy6915]

It's called decline 😲

[@ilovemoviesyes]

Unfortunately- you have to give yourself a minimum- I stop driving for Uber eats cause 80% of order is 2.12 for 30 minutes of work. So on a Saturday in Vegas after 8 hours- I made 80 bucks ( 10 an hour) but once you minus gas/miles this is less than minimum wage In Nevada… and like everyone says( don’t accept the any ride that low. Good luck!

[@rafeyahowlader4868]

Due to injustice deactivation many drivers faced financial hardship, Uber should take responsibility for those drivers suffering

[@sergioSMTMC1]

💯

[@stevej6813]

Are these changes going to apply in Australia too? We are treated very unfairly here. I've had three ridiculous accusations that I was driving dangerously or driving fast (no actual speed mentioned). Uber claims to take these allegations seriously but they refuse to accept dashcam footage with a GPS speed display to prove I broke no laws whatsoever, but they won't even provide details of the trip so I can retrieve and save the particular footage for at least my own peace of mind, or to use against them for any future complaints that resulted in account deactivation. The way they handle driving complaints is downright appalling and totally unreasonable. The other issue I have is being penalised for not accepting a bombardment of job requests close to the end of my shift that will take me way over in excess of my driving hours by law and as per their own policy. These people are nuts at times.

[@fenixarchenfel]

I wish there was a way in app to communicate with the other active drivers in the area in real time. That be kind of cool.

[@alexsf4248]

I have said for a long time now that Show me the Money Club has kept my sanity! I’m so happy and grateful that Sergio has been invited to Uber’s meetings, for the Rideshare Guy KZbin channel has the pulse of the Gig Economy in real time and the Media attention. Great news about unjust deactivations being taken seriously and passenger’s identification screening improvements. 😊🙏🚙

[@sergioSMTMC1]

Thank you

[@sergiodfernandez4731]

How do you join the show me the money club?

[@sergioSMTMC1]

@@sergiodfernandez4731 we're live every Tuesday, you can watch, join? I'm not sure but my email is [e-mail]

[@alexsf4248]

@@sergiodfernandez4731You don’t need to join. Just watch the postings. 👍🚙

[@rustyg.7143]

We need multiplier surge and more money per mile.... that is what mainly need 👍

[@Darjia]

Not to mention the fact that companies like indrive are coming a long and WILL no doubt take drivers from both lift and Uber and this WILL force both Lift and Uber to step up their game regarding taking a less of a % from the drivers and offering better incentives like more money for quests and challenges... one of the things that also needs to be addressed is the rating system it is so slated towards the rider... with the driver side the default is set to 5 stars unlike the rider who has it set to 1 star and we as drivers pretty much HAVE to give 5 stars or face retaliation from the riders who I believe have up to 3 days to give a rating and most riders don't even have to give a rating which delays the cycle of 500 rides.. I have no idea how you make the rating system have accountability so riders who feel like being a holes because they are having a bad day take it out on drivers who are just trying to make a living doing their job... thanks guys for doing what you do

[@colomtnchic]

Something to consider.... The Accept tab... it seems you can still accidentally hit that button when you are using your phone keyboard. In my opinion, the Accept button should be at the top of the phone.

[@sergioSMTMC1]

Interesting idea

[@tjsongman]

SOOOOO elated about the "Accept" change. They could take it one step further and even "Confirm" after you "Accept". I can't tell you how much my cancellation rate has TANKED since they started the damned Trip Radar and I accidentally accept a trip that is not profitable for me, and I have to cancel.

[@BM-pt6sy]

That's by design. They'll come up with another way to screw you over to make up for it

[@sergioSMTMC1]

Thank you

[@the3ebans139]

I hate the 7 minutes wait. Uber don’t understand 7 minutes is a long time especially when you’re driving at nights. Even worse when your in a bad neighborhood.

[@choongta]

2:05, ACCEPT tab: Sergio, this tab will NOT solve the accidental discharge. This blue tab has been on my app for sometime now, so I don't know why it is considered one of the new changes. Yes, it is new in that it has been reduced into this blue bar (blue tab) at the bottom of the screen, but it is still a trap for accidental acceptance a lot of times when I was simply trying to complete (or end) a trip. So no...this won't stop people from moving up in tears. The better solution would be to make this blue tab into a SWIPE; that is, in order to accept, swipe right on the blue Accept tab. Uber has been using SWIPE to complete a package delivery. So it should be a simple solution for swipe to start a trip. Please advocate for the swipe instead.

[@IamMonikaDLC]

Wow the passenger ID thing never in a million years did I think they'd actually listen to that even though I thought it was the most one sided obvious thing ever, you guys are awesome thank you! Much needed changes!

[@sergioSMTMC1]

Thank you

[@loweg]

We need verification identification on Lyft. We need a cancelation option on the app if they're not who they say they are.

[@mikeb2611]

yea lyft is such criminals...they dont even let you cancel the damn ride....they know what they are doing...I tried to cancel one the other night after accepting and I couldnt!! I was like wtf...just went into airplane mode lol...those fuckers

[@loweg]

@mikeb2611 Yeah, I keep getting rides at high schools. It's usually a guy and a girl. They never have ID to prove they're 18 years old. I cancel them as unaccompanied minors. The last guy had to think about his age. Lyft used to not let me cancel without penalty. I kept complaining. Now I see it in the app. The youngest I had was a 14 yr old . Being able to cance unverified pax would be great. We also need to make sure the requester changes who's the passenger in the app. Simply put in the app . Is the ride for someone else. Then verify. Warn if rider is someone else than and not put in the app it can be canceled by driver with a financial penalty. Check if the alternate rider is a minor or a verified adult.

[@mikeb2611]

@@loweg yea they dont want you canceling ANY rides

[@loweg]

@mikeb2611 If they don't want to cancel, then penalize riders for not following the rules and laws, not the driver. This is also a bad policy. What if the passenger was kicked off the platform. They can use any fake name or get someone else to do the ride for them. Unsafe for drivers. What if we're transporting dangerous criminals, wanted, sex offenders? It becomes less of a danger when a passenger verification is done. I know they don't take safety seriously. Three times, I got scammer ride requests from the same account saying they were lyft. Sending me to pick them up under a dark underpass at night. They didn't even try to block after numerous complaints.

[@andreataormina8885]

Thank you Sergio and guys. I appreciate your efforts and this sounds like a move in the right direction! 😀

[@sergioSMTMC1]

Thanks

[@andreataormina8885]

@@sergioSMTMC1 you're welcome!

[@415TCrider]

they do nothing. rookie. get a new job. they just grift views

[@sergioSMTMC1]

@@415TCrider let's interview you, one on one, [e-mail]

[@jimbriggs70]

The last two weeks the rates have gone down almost daily here in Tidewater Virginia. The price per mile is in the 60 cent range now and per hour the majority rates are 10 dollars and less. I went from $200 a day to not working at all. I wasn't making expenses.

[@cchatton6815]

Been happening to Me as well. It's costing me to make this money

[@terrellatkinson832]

The pay rate for drivers in Maryland is around 18$. If I work 12 hours, I make $250, at 18$ an hour with overtime at a regular job, it's about 240 a day. But regularly, you are not using your equipment, which costs 10 to 30k, and doing maintenance. If you subtract that from wages, that's about 150$-a 12-hour shift, Which equals 12 dollars an hour or less. Also there is no way for a driver to get rich and they should have a choice if you want to opt in to these rewards we might want them now or later or never. Also there should be a way for uber drivers to get rich or wealthy like a good drivers reward for each state no more free Consulting.

[@TaShar16]

I wish they do/would have done something like this for uber eats, specifically the part about 'shooting us first and asking questions later' too little too late they deactivated me over a year ago. One person lied saying that I wasn't the driver that delivered their food. Additionally, being new, I was the fool to be picking up McDonald's orders only for them to turn around and give me thumbs down for that food being cold or them having to wait long because many other drivers weren't accepting their order. I'm not one of those slacker delivery people that do crazy things with people food. I simply went to the restaurant as soon as I got the ding and headed straight to the delivery location. My reward= deactivation. Started doordash exactly one month later and have never accepted a McDonald's order even the high paying ones that were less than 5 miles.

[@user-hb1ve6mc6f]

You deserve a break today so get up and get away to McDonald’s

[@cchatton6815]

Don't blame you

[@Shark73Pool]

Pls mention to them the Up Front Fare… they always short change you a few bucks on each ride! I hate calling them tor each ride asking for the exta few bucks back that I agreed on when I clicked Accept

[@sergioSMTMC1]

Stay tuned, thank you

[@williamvangorden44]

I do believe the ID thing is a little bit much. The Pin actually works. If they have that. Feature turned on. And some customers don't know they have it. I get it on uber x and x l.

[@brice8539]

I drive in the suburbs of New York State. I still don’t even get a destination on a ride until I’ve picked up the customer.

[@wplantz]

Nice changes. Would have liked to see them back when I was driving a few years back. I have been car jacked at a large sports venue from passengers that were mad I wouldn't take 5 people in a civic, among many, many other customer incidents. The amount uber let pax get away with is a big reason why I no longer drive.

[@sergioSMTMC1]

Can always come back, stay tuned, thank you

[@cchatton6815]

Yet they take our 2nd Amendment right away from us for our protection but God only knows how many riders have gotten in my car with guns , knives and God only knows what else . Something isn't right with this picture and it's OUR CARS AND OUR LIVES ON THE LINE FOR THEIR BS PAY

[@jobbyvarghese4246]

When will uber driver app come to android auto? 😮

[@sergioSMTMC1]

It has as of this announcement, thank you

[@Messiahsoy]

Yup I had an under the influence and been fighting over 6 weeks and waiting to get my reaction. I also told them that anyone could give the name of the purchasers and ride for them. Give them an example that one could ask someone in the streets and they give a name then hijack the drivers.

[@chuck1933]

Are these changes that are going to actually be instituted Nationwide? Is every single driver finally going to get the same capabilities that are offered to those in select markets?

[@sergioSMTMC1]

Slowly but yes, thanks

[@MJSmithGroup]

These are actually some good changes. Fixing the "accidental" accepting thing has been a long time coming. Better visual clarity on the offer map (pickup/dropoff) for both regular pings and trip radar is good. ID verification for riders another good thing that's been a long time coming. The recording thing, I'm mixed. I guess if you don't have a dashcam, it's better than nothing. But a dashcam is 100% in your control. I don't understand why anyone driving gig-app work wouldn't have a dashcam. If you're ever in a your-word-against-their-word situation, dashcam recording will save your bacon on an insurance claim and/or lawsuit and/or traffic citation. Still needed though: - More time to review the offer ping. There's no excuse for this, especially while driving. They give uberEats driver more time, so they know how to do it. - Stop munging the street names on the offer cards. Use the local name. Not the US/State/County route numbers. - Calculate the overall $/mile & $/minute and give it to us on the offer card. - Make the trip details remain available AFTER acceptance. (lyft does, there's no excuse). - When riders make a change, immediately give the driver full details of the change and the option to decline the changed trip. I did NOT accept the changed trip. Uber screws drivers hard on modified trips. Chatbot support just keep looping that "I assure you, you got paid the correct upfront fare that you accepted." I did NOT accept the changes. I did NOT agree to an extra stop, 6 more miles, 22 extra minutes and a mystery extra amount of wait time for an additional $1.22 - Stop "trip radar" pings for modes that are "Outside my preference" I have them turned off because I DON'T WANT THEM. - Stop "trip radar" pings NOT towards my destination when destination filter is on. If I wanted trips going in other directions, I wouldn't have the destination filter on. - Bump wait time pay to at least $0.75 per minute. Charge it to the riders. Won't cost uber a single dime. Riders will grumble at first, but they'll start being on time and drivers won't mind waiting longer. - Add a feature so that when a rider wants to go through a fast-food drive through, or run into 7-eleven or a liquor store "real quick" drivers can start a $0.75/minute wait time charged to the rider and 100% paid to the driver.

[@sergioSMTMC1]

It's all coming, stay tuned, thank you

[@ardoario4990]

Excellent list, I can tell you have been driving for a while and know all the things that are broken and one sided to benefit Uber and/or Lyft. Have a great day!

[@sergioSMTMC1]

@@ardoario4990 thanks

[@MJSmithGroup]

P.S. On the dashcam recordings and insurance claims. I can't speak for every insurance company and every specific policy, but for those who don't know, it's common practice for many insurance companies/policies to waive your deductible if they're able to 100% recover from the other guy's insurance company. When it truly is the other guy's fault, having dashcam recording can make the difference that turns a your-word-against-their-word compromise into a 100% recovery.

[@MJSmithGroup]

PS on the PS. No matter how nice and cooperative someone seems at the scene of an accident. When it comes to their statement to the insurance company they'll lie their A double S off. Dashcam footage shuts that down hard. Legal tip: Judges/Arbiters generally come down hard on the side caught blatantly lying.

[@ReinaJohnsontransformed]

Also glad to hear that there’s better investigation. I had two bogus complaints. That’s excellent that they’ll pay for drug testing. I quit before they deactivated me. The complaints really shook me. Verifying their identity is amazing! Video recording is awesome.

[@sergioSMTMC1]

Thanks

[@SantaBarbaraRides]

Sergio, great video. On the recorded trip thing with Uber I wish that they just had a setting that would automatically just record the trip without having to turn it on every time you logon because you know going back-and-forth. It should just automatically record every trip. I forget to turn it on because you have to physically turn the sucker on, anyway it would be great if it was a choice to automatically record the trips. Have a great day 😊

[@sergioSMTMC1]

It does, there's a setting for it

[@danbryda3849]

Bravo, amazing segment. I hope the offers start improving. They completely dropped off a cliff in the last two months to a point where I am rejecting 90% of my offers or more and sometimes not even having a reasonable offer for the evening. I just going home since day are so poor. Hopefully it’ll improve, but the items you noted are all great

[@sergioSMTMC1]

Thanks, working on it

[@fleemos]

Thanks for them update and all the hard work Sergio. Having riders upload an ID is probably the most positive change Uber has ever done for drivers.

[@sergioSMTMC1]

Thank you

[@abdulnoorahmadi8535]

The pay is extremely low in Nottingham, when I get trip I am looking at the fare but can't accept it for it being too low

[@gilesusher7299]

Well done, not sure if we have anything like this in the UK. But always very informative

[@RolandoAGarcia]

thank you sergio for all the time you take to help this community and all the information you and chris provide!

[@sergioSMTMC1]

Thank you

[@KevinL237]

Awesome. So What about 80-20 split and better surge.

[@jamesdodge150]

About time! My area still never sees pu/do info.. just time to pickup..hope that changes

[@arielluna8585]

Here in NJ the app doesn't show how much a trip cost or where the final destination. I don't know why they show all that information in some states and not in others. Wierd

[@user-qv6og6em4c]

Thank you guys for all of your hard work. I drove for Uber a short time I got so frustrated because of these things I stopped driving. I loved picking up people helping them. I so excited thanks again Paulina

[@sergioSMTMC1]

Thank you

[@IAMKHARIM]

I hate accidentally accepting a trip that I didn't want to accept. I rather having an accept button.

[@DF-fq2ud]

Thanks for the great and explicit video as always. Suggestion: Uber should recommend to riders if they have a stolen phone to report it to Uber because risky accounts are mostly a result of this.

[@julioaguirre44]

I wonder if now I can appeal my unjust deactivation that happened a few months ago (for being under the influence)

[@mattwilder4764]

Thanks for all your hard work, Sergio! It’s much appreciated.

[@sergioSMTMC1]

Thank you

[@Fathertime3981]

Now they have to do something about drivers taking private rides illegally we have a driver that asks people at the airport if they need a ride and Uber doesn’t do anything about it I made a report on this one was a rider I was assigned I ended up getting screwed

[@auada8569]

Like a Taxi?

[@Fathertime3981]

@@auada8569 yes

[@KombatCarl]

Uber needs to update the airport queue. Have the app tell the driver what number they are in line instead it shows that you are 1 to 5 drivers ahead of you or depending on how many drivers are in line.

[@user-ix7nx9dn1m]

From the pic your showing of the old way I never have seen it that way at all. It just gives me 10 sec where the pick up is to me surge if they is one and premium price or not

[@stephh1823]

Thank you, Sergio! Now - focus on "support", the radical treatment of female drivers and penalizing drivers for not kissing support ass.

[@sergioSMTMC1]

Stay tuned, thanks

[@stephh1823]

@@sergioSMTMC1 I appreciate all you do!

[@heltonpereira2005]

Thank you Sergio thank you for everything that you do for the Uber community. This is what means a successful person the number of the people that you help .

[@sergioSMTMC1]

Thanks

[@raultorres3603]

I don't see a destination on my Uber driver app. How do you see the full pick-up and drop-off?

[@NOVELBITES]

Wow! So great to hear some positive news! It all sounds very promising. Hopefully these sort of proactive changes that are inspired by actual drivers will only continue. Thank you, Sergio and Chris, for all that you do for the rideshare community. You are both very much appreciated by those of us down in the trenches alongside you.

[@sergioSMTMC1]

Stay tuned, thanks

[@abduhlrivers7519]

Thank you for your deep concern for us U er drivers. This is good. I will sub and keep up with your newsletter. This is greatly appreciated. Excellent and diligent work.

[@sergioSMTMC1]

Thanks

[@Roni62]

Thank you guys so much for all you do. You do such a great service to the drivers. But, I would like to request the following, and I think it's more than fair after doing over 15K trips. Let me pick the area I want to drive in and stay in. I think the 2-hour limit and having to requalify over and over again for platinum or diamond status. is crazy. The destination option should be 4 a day instead of 2 as well. When you have been driving for 8+ years and 15K rides. You can keep the other garbage you give out. O just feel I have the right to drive In the area I choose and be an independent contractor. Other wise, it's nice to sit at home as an independent contactor on my computer.

[@BM-pt6sy]

Just decline everything that is not in the area.

[@Roni62]

That's no the point, For 2 hours I can drive in my area. I should be allowed to do so period.

[@Roni62]

Also, the pay has dropped by 40% since 2015

[@BM-pt6sy]

@@Roni62 you're correct, and drivers all have the right to stay in whichever area you want of course, but uber obviously and deliberately tries to get drivers out of their areas and into far and/or bad ones despite existing local demand. it's never going to let you have your rights, it's your boss, the "independent contractor" label is just uber's way of circumventing the laws it wants to. best we can do right now is to decline anything and everything that does not fit our standards.

[@sergioSMTMC1]

Thanks

[@DarvinLemus]

Can you also ask them this. I was at the airport waiting lot yesterday and others drivers were showing $10 surge and others $4 and my app was showing $0 . I did everything I know to refresh my app and never changed. Why is this happening???

[@emmanuelnoel494]

Nice to see changes on the functional side of the app. Where drivers need to see more changes also..is the drivers pay and the percentage split. Numero uno. That's the elephant in the room. They have to be proactive on that front.

[@sergioSMTMC1]

Stay tuned, thank you

[@RDAOSocial]

Thanks for working to improve the driver experience. Can't wait for some of these improvements to be rolled out in Canada. We always have to wait forever for changes that benefit drivers.

[@sergioSMTMC1]

This is us and Canada

[@RDAOSocial]

Thanks Sergio! A lot of that new functionality is great! Unfortunately some of the announcements like the deactivation appeal pathway and the expanded recording are still only for the US drivers (per the Uber blog)@@sergioSMTMC1

[@veen0610]

For all the ppl saying they need to pay more, where do yall live? In small towns? Are yall accepting all rides or deliveries offered to you or are yall determining how much yall make an hour.

[@sergioSMTMC1]

Thanks

[@timothyford3065]

I'm a little late seeing this video, but I've just subscribed. Regarding being suspended, it happened to me recently for the 1st time. I have a 4.99 rating and over 1,500 rides with nothing but great compliments and always getting tips from nearly every ride. It was unfair that my vehicle was suspended until an investigation was concluded just to prove that my seat belt was working properly. As far as the other claims that I was speeding and swerving, Uber dismissed it because it could not be proven. Well, I don't drink alcohol. My suggestion to Uber was that if you are going to suspend the driver for the duration of an investigation, your policy should also suspend the rider for the same incident that they are claiming so that if they try to use the app, it will temporarily deny them the ability to make any ride requests. My thoughts: In my current job, we monitor internet traffic for anomalies or behavior that deviate from a standard or baseline. With drivers, if multiple reports came in on the same night or in spurts throughout the week for similar activity then it should be considered a case for an investigation. A "one-off" event or report is not a reason to investigate or take action for any single anomalous activity for such a large platform. It's too vague

[@grege.8290]

How do you sign up for the newsletter I don't see any way to do it

[@Derek_M1967]

When I read about riders getting kicked off the app for fraudulent reports, then I'll believe it!

[@sergioSMTMC1]

It will happen

[@AdventurousLife91]

Thank you for fighting on behalf of everyone. We appreciate you so much.

[@sergioSMTMC1]

Thanks

[@prott1]

The ability to record audio and video from the app although a nice new feature is definitely flawed. I tried to use it briefly, but it takes over your microphone and does not play well with Apple CarPlay so for me it’s a no go unless that is fixed at some point.

[@RobinHood-fm6hs]

If a passenger gets into your car, but is not the account holder of the ride accepted, do we have to drive them or can we refuse the ride and report it. I have this happen all the time when i drive in Philadelphia.

[@ILLtakeTHATcommentONrokfinERIC]

Uber really stepped it up today. You guys at The Rideshare Guy had everything to do with this! Tip of the hat to you guys! I have a feeling that this is the Death Knell for Lyft!

[@sergioSMTMC1]

Thanks

[@415TCrider]

you are a fool. they do nothing. rookie

[@cchatton6815]

​@@sergioSMTMC1Something else that is a problem is ...A lot of riders ask me to stop at a store or another location, yet did not add it on as a stop. I won't stop if not added . Some riders become upset with that and find a reason to complain. And they claim they can't add it on but it all boils down to they don't wanna pay for the extra stop so find a reason to complain on us

[@AnteaterRae]

Thanks for working so hard for us... I really love the app changes!!! Keep holding them accountable 😊

[@sergioSMTMC1]

Thank you

[@robertjohn1267]

Sir, Yesterday, Wednesday I didn’t see anything like this what you are saying. I know Uber charged to the rider more than $70 and paid to me only $21/- and I had to return from Philadelphia airport to Marlton,NJ without rider or passenger. There is huge corruption in Uber employees beyond control.

[@lowegustafson1070]

Sergio - Just wondering if got set up 4 weeks before one of your next interviews ( Uber CEO Hides drivers pay cuts ) . The app has changed and seems to be more efficient and back to back trips - I personally need a few weeks to do the numbers but it has a different feel - Just sending my thoughts