Uber Has a Nationwide ACCEPTANCE RATE Crisis | Driver Diary with Sergio

What's going on with acceptance rates across the U.S.? In his latest installment of "Driver Diary with Sergio," Senior RSG Contributor Sergio Avedian looks at why drivers aren't accepting trips like they used to.
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[@stevenmonte7397]

It's getting worse. I have recent screenshots of trips offering 17.9 cents a mile. It's BEYOND criminal.

[@Sfereshth]

It's sick I take lots a screenshot they all junk

[@pdennis93]

Good grief! My gas costs 17 cents per mile.

[@Bigmanoncampus888]

I'm a newer Uber driver and PROUDLY at only a 27% acceptance rate. I don't work for anything under $23.50 per hour and I don't take trips that pay less than $1.00 a mile. I'm not trying or expecting to get rich off of Uber, but I do expect to be paid for what I'm worth.

[@bigjml]

So you do only very short trips? Because short trips that don't leave the honey pot are the most profitable

[@Key_low_TV]

So your getting a higher volume of trips make as much as you can cause after a while you start getting less volume and depends on the market in Miami is trip radar hell

[@michaelbibby01]

Damn I'm around 90 ar and make 35-40hr on weekends and 32hr all other times

[@beck-tn9gl]

I've been an Uber driver over 2.5 years and approximately 9500 trips. In my market, they just show you the duration of the trip in minutes and how faraway the pickup is, that's it. No $ amount or where they are going. Often times, the destination is going in the "wrong direction" for me and taking me further away from my preferred area. The app needs to provide more information to all markets, not just a select few.

[@lleon-cv4ex]

@@bigjml Depends on your market. If your market is oversaturated like Los Angeles is, the honey pot may not exist past the one ride you decide to accept. So if it's a shorty, you may find yourself not getting anything after it because the honey has all been stolen.

[@theczar6171]

As a driver for the last nine years, I can tell you we are way worse off. Upfront fair is completely an utterly unfair they give you a number that’s upfront but if you get there too early, they take money away. All of a sudden you’re paid a different amount. Now, if it takes longer to get there, they don’t increase nothing. And in some instances, I seem to be getting less which again I believe very unfair.

[@kwilla2001]

6 yrs Uber driver here, I take short cuts all the time but never seen a cut in pay, I get what I see in upfront fair. Sometimes they try to take me around the city via the highway late night but going thru the city is sometimes 4-5 miles shorter and not much traffic that late, and takes less time so I do it.

[@corytaylor1242]

Not true for me anytime a ride takes longer than what Uber said when I accepted it...take screen shot while accepting ride, I've always gotten more $ but you have to go through the bs customer service chat message.

[@theczar6171]

@@corytaylor1242 so it is true. You’re saying that you have to call customer service to correct the problem. Which in reality is they’ve been caught. Because this is a computerized system. So in the end, what I’m seeing is I’m dead on correct. What you’re saying is it’s not true cause you call customer service to correct the problem.

[@ChrisWilder]

They never pay less than what it says for upfront pay. The problem is when the trip takes long because of traffic, detour, construction, police activity or a trash truck, you don't get paid extra... most of the time. Sometimes their system actually picks it up and pays you more. To be clear, I'm talking about Lyft, not Uber.

[@rocstyles4467]

They do change the amount on upfront price if you take a short cut

[@bmac6730]

Uber is a joke! I cannot afford to drive for them anymore. This last Friday, I worked 12½hrs for $96. During the shift, I had long periods of no activity followed by 20min $3 rides. Even when I had $14 surge, Uber couldn't give me anything higher than $26. I'm not an employee and boxing my hours to a specific wage is employee/employer behavior.

[@bigjml]

@@bmac6730 How many jobs did you reject?

[@tierrejefferson4518]

🤔🤔🙄​@bigjml

[@bmac6730]

@@bigjml Idk, but my acceptance rate is 7.5%.

[@eddykhatib2055]

McDonald's is hiring 😂

[@eddykhatib2055]

This is what happens when you cherry pick every ride 😂

[@hashimsabul2880]

Not just the US but global phenomenon it is simple Uber want to take 65% of the fare and the drivers 35% no way

[@andreal.1981]

Uber sometimes takes more than 65%.

[@paulmurray362]

Your be over soon

[@tamstidbitsdixon4182]

My acceptance rate is currently 68%. I've been driving for Uber for 5 years now, and these are the lowest farea I've ever seen. We should never be offered a ride for $3.95 it's insane and disrespectful.

[@kennethschoen7796]

I would take $3.95 if the total ride is about a mile long.

[@wildboy1125]

68% is too high. Uber will never change their policy so long drivers dont decline the carbage uber offers and stealing from drivers.

[@usmankhalid9438]

They sending 4.59$ rides all day long and they changed Surges with $$$ Signs. We drivers ain't Stupid Uber.

[@user-ue6dz7du2w]

Don't take this cheap rides

[@TheElmasv74]

Maybe if they paid properly we would accept most of the trips.

[@thorthor7159]

Ya, remember the multiplier 😮

[@jackmehoff8393]

100%

[@johnwayne397]

They are undercharging riders is why the pay is low...

[@jackmehoff8393]

@@johnwayne397 I want some of what you are smoking

[@johnwayne397]

@@jackmehoff8393 I'm the longest running most experienced driver I'm SPONSERED, by Sony Uber DoorDash I know what I'm talking about, they are undercharging for rides which makes the pax take the ride quicker and the driver's upfront money on the app is an illusion

[@izzydaman2231]

hell no,Upfront fares was a pay cut without telling us it was a pay cut

[@ChrisWhite-zn1dt]

True.

[@jonnydougs]

The acceptance rate has morphed into a whole new disaster for Uber. Their insistence on low compensation to drivers while boosting fares for riders has created a national crisis of “Unacceptable offers” drivers will not agree to. It reintroduces the issue of longer wait times for riders and dissatisfaction while at the same time destroys driver incentives and enthusiasm that worked well for them. They are squeezing both sides while attempting to string together a few pathetic quarters of profitability. Uber has serious operational issues.

[@brendaplunkett8659]

Uber Eats is the same way. Low pay, no tip, negative offers with miles higher than the order is worth.They raise the Uber One pass and give no refunds if they ruin your order. Not paying the driver, discouraging tips and increasing costs to restraunts. Ifyou took it, you break even. Why do it? To loose money? No thanks.

[@robertcusani1712]

Uber fucking SUCKS

[@KiarashJadiri]

Did you know that the uber ceo got$150 million bonus because of our hard work? We are busting our asses to make him rich

[@rick8571]

These idiots don't listen to us EVER. They don't get that without drivers there IS no Uber.

[@wilfordfootball79]

That because they wanna use this excuse to get driverless cars it causes so many accidents

[@lleon-cv4ex]

@@wilfordfootball79 Not everyone will take them and they are not allowed in the airports. Major problem!

[@wilfordfootball79]

@@lleon-cv4ex exactly

[@elfaraon83]

Uber is the only broker that is making way more money than drivers, they should be making max 15%.

[@TheYuppiePuppie]

Uber was so amazing when I first started almost 5 years ago. But these B.S. and cheep rides with pickups 10,15, and even 20 miles away and sometimes less than 60 cents a mile. It is such B.S. with the acceptance and Cancelation rate affecting a drivers status, we should be allowed to accept or cancel any rides without any repercussions. They also need to get rid of trip radar, share, teen.

[@johnwayne397]

They are undercharging riders to sell rides like retail to keep bulk quantity requests coming in

[@remedy_rules]

Ive been driving for Uber as an independent contractor for 3 weeks and today i listened to Sergio advice by cheery picking and choosing the right spots to work. Finally made $30/h in my city Antioch ca. less mile on my car and more stress free. I almost quit yesterday. My opinion is the fare has to be fair for every ride. I dont think i can continue with Uber much longer if the prices stays like this. Even $30/h is not much since we have a car payment, gas, insurance, breakdowns, tires, etc. our car is worth nothing after 2 years and we have to invest in a new car. Wish this rich companies had a heart for hardworking people like us.

[@sergioSMTMC1]

Thanks, good job, keep improving but 30 before expenses is really good these days

[@fairwayfigueroa]

Here's what can help, a majority of rides are less than 4 miles. Minimum pay for a driver should be X - $5 MINIMUM XL- $9 MINIMUM Cancel rate go back to $4 You will see a tremendous raise in acceptance rate.

[@rocketboostjump]

5 minimum is still too low. Better would be around 7.50

[@ghostlegz]

​@@rocketboostjump I don`t know about where your at but gas at 3.19 or higher.$10 minimum to driver on trips no matter where they are going even if its just across the street, if I have to drive 5 miles to get to you to take you 1 mile or less has to be factored into the equation.

[@TheRealCeeJai]

Cancel rate here is 4.14$US in my market. That is for driving to a pickup, and waiting 7 minutes to cancel. 4.14 is too low for that. Cancellation rate should be at least 7$US if they want us to wait that long after driving to a pickup. Pay should average to 2$US per mile, so a 4 mile trip should be at least 8$US. Personally, I don't think any trip, no matter how short, should pay less than 10$US. That should be the cheapest fare possible with either Uber or Lyft. The rider pays 15$US, we get 10$, company gets 5$ and fares only go up from there.

[@kennethschoen7796]

I think if you order a ride, you should have 60 seconds to cancel for free. After that you are charged your entire fare amount up to a max of $10.

[@kennethschoen7796]

​@@ghostlegz$10 for a mile long ride is too much.

[@TheRealCeeJai]

Two nights ago I was offered an upfront fare for $85 for 72 miles. Normally, that would be a bit too low, considering how far out of town it was going on a Saturday night, but it was slow and going towards my home, so I took it. At the end of the ride, I was paid about 90$US. However, that included a 19$ tip from the customer. I did take a different route than what uber suggested as the passenger requested no toll roads, but the mileage was the same (don't get me started on uber and lyft scamming trips onto toll roads when there are comparable non-toll routes available so they can triple charge riders for the toll). Uber stole 15$ from me on this ride, and since the tip came in immediately at the end of the ride, I have to assume they subsidized my tip into my pay, which is illegal as hell.

[@cappc12]

Yes, this is wrong

[@nickhummer5775]

Look drivers. Let’s be real here. Dara k knows the complaints of drivers. He is the ceo of the company. He knows the drivers complain about the pay. But he will NEVER change it. Why ? Because it’s one of the biggest scams in the world right now. The majority of drivers are PAYING Uber to drive for them and operating at a LOSS. Uber relies on people that don’t look at the numbers. And when they do. After they keep lying to themselves. They stop driving. And Uber gets more drivers on the merry go round and rinse and repeat. They are buying time until Tesla makes robo taxis for 10k a piece and then drivers won’t be needed. Dara is running a company to make as much money as possible. And the protests, complaints , Reddit posts, KZbin channels, will sadly not change the pay. So. My suggestion is this. When they need drivers for events, Halloween , New Year’s Eve , super bowls. Then you can drive. But rideshare is no longer a full time gig. Please. Stop driving for this scamming ass company.

[@Beachdude67]

Advantage vs Standard can only be seen as a violation of independent contractor rights. Uber has years of data and there is no reason why every right shouldn't be profitable to the driver. If the acceptance rates are too low, it is usually because Uber is offering rides that aren't worth it to the driver.

[@frankiecarrrierivg03]

In nyc acceptance rate do matter as well for cancellation cause now they have a planner where you are required to schedule hours to be online

[@carloscrowther2310]

Lot of times happen up from say: 17 miles rides and then when you pick up the ride, is like 23 miles

[@JustFixItGoldCoast]

I am in Australia and we dont get to see where the fare is going and have no idea what the fare is worth. However Didi shows us everything. So we take the Uber fare and then we see a better Didi fare and we end up cancelling the Uber fare. Some drivers who worry about their cancellation rate take the Didi fare but never cancel the Uber fare..........in the end the customer gets tired of waiting and can see the driver getting further away and they cancel the trip. I contacted Uber and told them the reason I cancelled a heap of fares was because the Police had closed off streets due to an event. They refused to remove the cancelled fare from my stats. (2% cancellation rate). Now I don't cancel......but that doesn't mean I pick the fare up.......I just keep doing Didi fares until the Uber passenger cancels. The other way to beat the system is to cancel for rider behaviour............the rider booked a fare in a street that was closed off..........LOL The other annoyance is it is supposed to pick the closest car to the job. I have had an Uber passenger in the car and they have a friend who decides they want to continue with me. They book the uber whilst sitting in the car and it gives it to another driver who is 5 mins away. So I get them to cancel and pay me directly........problem solved.

[@tufsknmedia]

I applaud you… Game the system that tries to game you… It’s the only way lol

[@larryl5564]

Rate card compensation from Uber and Lyft was absolutely better than this upfront fare scam. First the two companies eliminated their Lyft lux/Uber select platform and when you combine it with upfront fares the revenue is historically poor.

[@johnnymann7929]

I’m still in a rate card market…. It’s worse here than 4 years ago.

[@SoloHiker1]

Someone just told me.I am in a rate card area. I'm not sure what it means. Honolulu Hawaii. I'm on a ray card, but I am no way making half of what I did two years ago.

[@anthonyweyand9074]

The real problem in certain areas is that most drivers still accept the trash rides!! There are so many drivers wanting a ride that they will just accept any ride offer that pops up.

[@smartinez411]

They think it will improve their standing with the algorithm so they’re accepting trash rides for future consideration.

[@smartinez411]

They think it will improve their standing with the algorithm so they’re accepting trash rides for future consideration.

[@bobbyndallas]

If anyone thinks uber is going to change anything that benefits the driver they should study the meaning of reality

[@MarcKlark]

People are catching soooo many short trips is part of what's going on. To keep low income riders it can not cost too much.

[@bjamesmahone1253]

After driving for Uber for a year and a half in the Atlanta area, I was forced to stop driving after the maintenance piled up on my vehicle and Uber deactivated my account. Eventually, I ended up losing my vehicle because I could no longer afford to pay for it.

[@nikidelvalle]

It would be so easy for Uber to fix this, all they have to do is pay drivers. Since New York forced Uber to pay acceptable rates, my acceptance rate went from the low 20s to now approaching over 80%. It's really not that hard, and I'm so much more relaxed while working because I really don't have to play Uber's mindgames anymore. I don't have to worry about quests, accepting bad rides to hit arbitrary goals, overly paying attention to where the app is sending me... as long as I work the right times I simply make money. Consistently almost $30 an hour (online time) and over $1 per mile, easily. If they would just suck it up and do it everywhere things would be cool.

[@bhoffman8984]

Yesterday I took two rides, made $100 in two hours and went home. I accept nothing less than days like that.

[@KiarashJadiri]

2 years ago airport drop off was at least $20 last year it was $15-$17 now its max $12.

[@jameslitton3052]

Upfront fares are ridiculous. We was doing on comfort rides $18-$22 from the airport to downtown and from downtown to the airport now it’s like only nine to $12 from airport to Downtown and $10-$12 from Downtown to the airport in Indianapolis, Indiana area. It’s ridiculous.

[@baldisaerodynamic9692]

I saw this last night. good for him calling him out put the pay itself aside for PART of this.... lets assume rides paid much better as they should for purposes of this statement about Acceptance rate from one perspective. The algorithm effing sucks. I see this happen to me on the vegas strip every single day i work. i can be at a strip property for 15-20 minutes and decline 10-20 rides because i dont get one request at the property im at, while i see many cars rolling up and picking people up. but, magically, when i drive away all the sudden i get bombardment, or just a couple, of requests for the hotel im at. often, ill get requests on the other end of the strip as well. sometimes ill get requests that are 10 miles away, 15 miles away for a pickup while im in a surge zone, or ill see ride requests that come from a gray area, that is surrounded by a surge zone by a mere block or two. their algo itself is part of the reason why people decline rides, if im in a busy spot, why the hell am i getting rides ELSEWHERE??? far elsewhere at that??? then ill see TRIP RADAR pop up with a ride LITERALLY WHERE IM PARKED! but ill get dispatched requests 2-5 miles away. NOW...lets look at the pay side of this Aceeptance issue. just sunday morning i dropped off a passenger at the MGM grand. the MGM grand has ITS OWN SURGE BUBBLE, so the entire strip was bright red for surge, except MGM. so this lady that walked up to me and asked me why her app kept saying searching for a ride while clearly i declined every ride from the MGM and probably the lady that was having issues getting a ride watching me, as i did recognize it, her rating was high so no reason to pass over her for that aspect, but all i saw was cheap ride while weeding out a closer pickup. I decided to help her out, and rebooked her ride on her phone for her maybe the app was frozen or something. uber was charging $19.06 for the ride. $2.90 of that goes to the airport, and of course about $2 in fees and taxes. so basically $14.50ish is the actual FARE. i saw her ride pop up on my phone, meanwhile im SURROUNDED IN BRIGHT RED SURGE EXCEPT MGM, and her ride comes up as $5.45 for a 2 mile ride to the airport. meanwhile every other ride going to the airport at that time on the strip that is 2-5 miles are paying about $13-20. I took her ride, i knew she was gonna tip me very well for helping her and she was in a rush. but she saw the $5.45 and i said thats why you arent getting a ride, every other ride right now from every other strip property is paying 3-4 times that, and uber is charging you $19 and im getting 1/4 of that??? she tipped me $20 so i made the same or maybe more than just taking a surge ride, even if she tipped half of that it was still at least on par with what i would have made, not making an excuse for ubers trash pay on this situation or that they are taking 2/3 after fees and taxes.... so i made the same as a surged ride. and i only took it knowing she would tip well, it was quick and no traffic, and i felt bad for her getting screwed over. but normally i would never have taken that when surge was all over. she clearly understood what happened, and we had a chat about it like you often state stuff or sergio does etc. I would have cherry picked her ride again if we didnt interact. the point of that, is showing how ubers algo alone and how it works is screwing passengers, and add in how the pay is really contributing as well. passengers cant get a ride because of ubers algo, then throw in the pay issue, and ubers own system is so focused on screwing drivers in any and every possible way possible and its now having a massive effect on passengers and customer service in that aspect is taking its toll. i have also been seeing at times where theres surge, but it seems "slow", but when the surge map goes away, all the sudden a slew of base pay rides magically start pumping thru. are these people paying the surge rate and paying us base? probably. another issue with acceptance rate, but not really ubers problem here, is at events. I refuse to pickup at events. i will get 100% of the time the tarded person who cant be in the right spot, after i sat unpaid in traffic trying to get into the venue lot for 15-50 minutes depending on what event it is. then ill get the next ride, that pays half, and they are a no show too...then ill leave with a min paying ride. because of this, and im sure im not the only driver, decline 20 rides in a row or more to avoid that pickup at events because it literally isnt worth the headache and loss of money. i rather take 3 min paying rides during that hour and make the same overall with less stress and headache. so therefore there is an acceptance rating issue here in regards to high traffic event venues. this is not the majority, but it is a contributing factor and only in some areas as not everywhere has venues like vegas. my Acceptance rating ranges from 2-16% up and down but stays in that range 100% of the time. and it always depends on how stupid ubers algo wants to be for the day. if their algo worked in favor of drivers convenience, time, and not sending us trash distances for a pickup----without the low pay being a factor in choosing rides-----my AR rating would be closer to 40-60% just on that part alone! then factor in the pay, im declining most locals rides, and quite frankly im not taking any ride thats paying $14-20 thats 25 miles away to a dead area....my AR rating would probably be somewhere above 70%. i had AR as low as 1 ride out of 200 or a 0.5% one day because of the slew of trash paying, long distance pickup rides uber threw at me for over an hour! over an hour!!!! but i have also had days where i was sitting at 3-4% AR, and it shot up to nearly 20% for a moment because i was getting rides at my drop off, or easy to get to next property over, etc. but of course, that declined later when the algo wanted to be dumb again.

[@carolnfl]

I’m in Mobile, AL where Uber does not provide Up Front Fares. The only thing I know when I accept a trip is the distance to the pickup.

[@johnhuston9193]

Atlanta still is doable. Don't accept junk. Stay out of bad areas. Work the right times and days.

[@JeffBrown518]

This is one of your best and most clear videos ever, Sergio.

[@vibenation23]

I haven’t used UBER in over 5 years. Terrible experience. I only use Lyft.

[@richardpidaniy6915]

* DISTANCE the end user should know before ordering and tipping how far their driver is driving and not from the restaurant to drop off but the total miles from acceptance to pick up to drop off. TRUE Transparency !

[@tierrejefferson4518]

Don't bank on the tips... That's like financing on overtime...not always gonna be there. Tips are gifted, not expected...

[@jasonweinberg932]

They just take care of number 1 and number 1 ain’t you, you ain’t even number 2.

[@d.fenestrator9529]

We need upfront fares with a decent split (e.g., 80/20) or a rate card. We also need to some transparency on commercial insurance. How can Wridz buy commercial insurance for a fraction of the cost Uber purports to have? Something is not adding up!

[@tierrejefferson4518]

Wonder what the deductible is??

[@YourDriverMike]

With the upcoming AR-based "Advantage Mode" requiring a minimum 25% acceptance rate Uber's AR crisis is going to continue. While much lower than DD's 50-70% AR requirements under Dasher Rewards I'm concerned how AR is being used with independent contractors. At least in part walling-off high paying offers behind AR requirements is very tricky thing with respect to worker classification.

[@romankuilan9471]

I only drive part-time, and my acceptance rate is way down. In NJ is a joke. We get no drop-off information, no upfront pricing, and we don't see what we get paid until after the ride is completed. I will only accept trip a few under 5 miles away. In my area, I gotten requests for pickup over 30 minutes away is crazy,

[@starburstthecat7625]

I now won't accept a ride over 8 minutes of pickup time

[@baldisaerodynamic9692]

Well duh. I can be sitting on the resorts world property and not get one ride request for that place but see dozens of drivers coming in to pickup. But I’ll get requests 2 miles away. As soon as I leave, I’ll get requests for the place I was just at. Their algo sucks. The rates suck.

[@tufsknmedia]

They get you further away from your locations or home, so you’ll stay out and take crappy fares… The drivers you saw making pick ups probably traveled 15/ 20 minutes just to grab the fares…

[@baldisaerodynamic9692]

@@tufsknmedia maybe, but im talking about the vegas strip, which is all close and tight. drivers outside of the strip rarely see pickups for a strip property unless they are within a mile or 2 of it, unless theres extremely high demand...and i mean extremly. in other markets, you may be right on that one.

[@tufsknmedia]

@@baldisaerodynamic9692Understood… That’s happened to me before too… A relative of mine was going to the Airport and I was parked in her driveway & it sent a different driver… I think Uber gives drivers who’ve been online longer priority over the driver who’s closer… The only way around it was for me to turn on the Premier setting and for her to request premier on her end… Fortunately it was on her companies credit card, otherwise it wouldn’t have worked out for either of us… The only real solution around it is to get commercial insurance and start your own car service… I believe Uber & Lyft are gonna Scam as long as they can get away with it… Rideshare started by shirking the transportation laws, now they’re just thumbing their noses when it comes to following labor laws… It seems to be the Silicon Valley way 😓

[@keepright5232]

They try to train your mind to accept shit orders.​@@tufsknmedia

[@LakeFallStudio]

Dara doesn't know the difference between software and a cashmere sweater

[@marcialmontecinos1057]

Thank you so much Sergio since I've watched your channel I've learned a lot and I've been educated I have also put your knowledge to the test and applied it to my driving with Uber and Lyft and I have made more money doing it that way. But however Lyft and Uber they are overcharging the customers $20 and I am only getting out of that $8 to $9. So I thought we were supposed to be getting paid 70% it looks like it to me that I'm only getting less than 50%😢 Sanbernardino ❤

[@sergioSMTMC1]

Thanks, glad we could help

[@marcialmontecinos1057]

@@sergioSMTMC1 💯

[@banellie]

I think the exact opposite since even with drivers having a low acceptance rate, there are still plenty of drivers out there that will accept the trip. So within a minute or two, the vast majority of pax will get a driver. Furthermore, based on the data from Minneapolis, most drivers accept most trips, and passenger wait times nationwide have decreased throughout the years too. As long as there is an oversupply of drivers, Uber won't have an "acceptance rate crisis."

[@KiarashJadiri]

How can the waiting time go down when it takes us 15-20 minutes to get to our pickups.

[@banellie]

@@KiarashJadiri every market is different. And it still depends on what time you get a ride too. On one of Ubers earnings call they stated that wait times are down to five minutes on average.

[@jonathanclayton9107]

I can't see where my fare is going in New Zealand. But we do have the rate card which is better. Rates are still low compared to the old days and Uber is taking much more of the fare than they used to. Its squeezing the drivers fares.

[@MN-TX-NC]

I drove with upfront in Dallas area for 1.5 years. I now live in a rate card market. I honestly would rather have the upfront. Yes, rates we screwed up with upfront but at least I had the power to know where I'm going and deny anything that didn't at least pay $1 mile. The rate card in my market now is 68 cents a mile and 11 cents a minute. 68 cents! No one can cover their expenses with that. It's ridiculous. The only trips I accept now have to be really close to me like 5 mins away and have surge attached or it's impossible to make money at this gig. I drive way more for Lyft now because they are upfront here. Still my AR for Lyft is like a 8%...

[@edwilliams4793]

Per IRS it costs ~67 cents per mile to run a car.

[@MN-TX-NC]

@@edwilliams4793 Exactly...

[@user-qh8qt1lq2u]

"Upfront fares was released nationwide about two years ago" Well guess what? It still hasn't been released in Western Mass (Springfield, etc.) as of July 12, 2024. Of course now, with the Mass settlement, Uber is going to be forced to give us pick=up, destination and earnings as soon as the settlement kicks in (sometime in August, I think). I've been screaming to them about this for years, since upfront pricing was released "nationwide" I once asked Uber why it never showed up in Springfield. Uber answered, "we're a growing company." Meanwhile, Lyft, a company about 1/10 Uber's size, had released it in Western Mass.

[@MluTrippleTwo]

I’m worse off now with upfront fares from when I started Uber 4 years ago.

[@AndreShorterTV]

Driving in the Rio Grand Valley, we aren't shown the destination until AFTER we accept the trip and start it. All we see is a trip time from pick up to drop off. We do see driver destinations beforehand on Trip Radars but we only get TRs at the airport (Valley International Airport).

[@ericgabay1580]

what will you do if you get a ride of 360 miles for $160, and because it is going to another state 100% you are driving back with no Rider....

[@Sfereshth]

After 3 months of driving, i give up the price is not fears i didn't drive for 2 week not even 1 trips because all is junk my accretion was 69% now is 14% don't care anymore

[@billybloggs3214]

Sydney Australia is dogshit for an Uber driver. We can’t cherry pick for the most part. Initially all you can see is how far away the pick up is. That’s it. Nothing else. Eventually and provided the acceptance rate is above 85% It will tell you how long the trip is and in micro sized writing how far away the pick up is. 3 minute trip and 17 minutes to get there is laughable. I reject and it’s sent back to me seconds later and then again. Oh shit my acceptance rate is smashed. Now I use the coffee cup to prevent repeat offending. Also had to complete 500 rides before I qualified for Uber comfort. Uber are CORPORATE trash along with all governments.

[@lleon-cv4ex]

It sounds like a rough place to do Uber from the Australians I have gotten here in Los Angeles.

[@vanzarockin]

I used to accept 95% of rides when we had a rate card, with upfront fares my AR is 27%. I think that speaks volumes of the quality of trips, as most are simply not worth taking. It's all about the money and nowadays, the pay is crap.

[@scoopflag]

Thank you soo much Sergio! We drivers really appreciate all you do on our behalf!!

[@sergioSMTMC1]

Thanks

[@smartinez411]

We don’t have upfront fares in New Jersey. I’m a diamond driver for as long as there have been diamond drivers and we don’t have upfront fares. Hourly averages are often below minimum wage.

[@mongoliadoctor4359]

Upfront Fair is definitely the way for Lyft to UNDERPAY (CHEAT) the drivers. They will use it telling the driver that if you accept the ride, don't complain if you feel the pay is unfair because the pay is "upfront".

[@romeolives1027]

Unfortunately, I have exhausted all of my complaints with this company! This will probably be my last year.... Trading the stock market is better.

[@angelaharris9892]

This is an Uber problem not a driver problem. When Uber decided to dish out 45 minute trips for $7 They brought this on themselves. No empathy here.

[@Gusgordon1696]

Show me the money? Uber and the rest of these apps are never going to pay squat. The drivers are a dime a dozen and plenty of them to take all the 2 dollar orders. These apps had a good run during Covid but it’s Not going to change in favor of the driver no matter what.

[@soliniv1411]

The only way they are going to pay is if the lawmakers make them pay fair wages and i dont think most lawmakers care about it

[@vegasinnercircle3345]

I'm making ON X 45% less 40 to 50 hours $1400,1550 now 45 hours in Vegas around $800

[@user-jj9hi1vc7f]

in my market we STILL don't know the destination of our riders....we only know how long the trip will take...how far away we are from the customer and the general direction...I prefer what lyft does on their app but it is not as popular in my market

[@ghostlegz]

I don`t know about where your at but gas at 3.19 or higher.$10 minimum to driver on trips no matter where they are going even if its just across the street, if I have to drive 5 miles to get to you to take you 1 mile or less has to be factored into the equation.

[@kwilla2001]

If I had a dime every time I said F U Uber when I see the upfront fair how much it's paying and how long is the drive, I would be a millionaire LOL.

[@Naylaiiishaanisstudios_66]

Wridz is operating in few states so no complaints and support the new ride share company that give us 💯 percent fare price. They are starting the operation here in Tampa and I am about to finish my subscription, is on us the drivers to stop this abuse

[@PeaceCrusaderX]

The acceptance rate is exclusively the companies fault for providing a majority of inequitable offers. Things like a $2200 timing chain job should give insight into why drivers aren't willing to accept a $5 trip unless it's within a mile and it would take less than 20 minutes to complete depending on the restaurant. They seem to think $4 for 20 miles is fair enough and assume the customer will tip the difference, but this isn't a casino where drivers gamble on gratuity.

[@amysandrin3299]

At times, I'm receiving pings for $2.95, which is utterly absurd.

[@cc-tb3st]

I was much better with upfront fairs until November 1 2023. I averaged $47 an hour. Since November I struggle to make $27. 40% part cut after 12,000 rides in 2 years.

[@akcarlosh292]

Upfront fare is not available everywhere exempt in a few cities , there are many cities around the usa and around the globe that don’t have a upfront fare

[@BR-ms3pp]

Anything but Ratecard is illegal. The same job is presented to different drivers at different prices depending on what they think they can get away with. The same job even changes in price for the same driver when it comes back around if it's not accepted first time. But the riders price is still the same as its searching for a driver.

[@BixbyConsequence]

How low did they think they could push pay? How much gamification did they think drivers would tolerate? How much did they think they could steal? How abjectly bad did they think they could allow support to become? "Strange game. The only winning move is 'not to play' "

[@FunnyNESS]

The only way that any of these changes. Is by you guys. Stop accepting low crappy rides. Completely. Don't like something....don't vote for it by buying or doing it.

[@drfrankm]

I use to have a high acceptance rating at over 85% and even was a platinum driver. Now I am 24% AR and at gold category. I have to cherry pick in order to meet my expenses and make a living. I have also started taking cash ride who are now my direct clients. This is Uber's fault

[@scoopflag]

I work the same area at same times everyday and my income is 50% down from 2 years ago

[@Gregweis66]

What I don't understand is in my market 2 years ago I was making roughly 170 a day $23 an hour and for the past year and a half I have been making 12.50 an hour I don't understand how when Uber only pays a couple bucks in fairs so what I don't understand is how my tips lowered 50% I'm delivering to the same customers yet making half of what I was a year and a half ago the only reason this would happen is if Uber is taking our tips

[@saracash7959]

Uber drop my acceptance rate when I take two days. Idc anymore about that because I’m not taking anything less than $10.00 for a ride

[@mamadoukamate3835]

We should have in mind that any change uber makes is uber' s best interest not for the drivers.

[@ESanchez360]

I don’t have upfront pricing where I am. Colorado Springs CO. I’m told it’s a small city. 750k is not a small city and it’s growing here.

[@tudoraioanei6158]

Hey man , driver from London here over 9 years doing it. Regarding you couldn't see the destination... there was a cheap hack over it .. airplane mode .. then start the trip see where the rider was going .. airplane mode off ..trip never started.. uber decided to show us the destination because they knew we were doing it non stop 😂.. regarding upfront pricing.. completely destroyed our earning... but here in London .. we do this .. let's say they give you a trip do the airport .. calculated trought town 30 miles.. and the rider says I want trought the motorway 60 miles.. when you reach the airport we do this close data mobile(Android force stop/iphone you trow the uber app) then drive 2.5 miles in a direction bit not the one you came with the job and the app pays you.. the whole 60 miles. F Uber

[@ElMistroFeroz]

I'm averaging $35/hr and have an acceptance rate of 84%. Then again, I drive only at nights after 11PM.

[@nickmicu2646]

I forgot to mention in my comments, Michigan drivers, after the y ask me to send again the documents through their system, the system, photo take, is asking to repeat the process for 5+ many times!!!??? What is wrong with UBER???

[@realjasondaniels]

They just launched Advantage Mode here in Phoenix where demand is down to almost nothing because of the heat of summer. My acceptance rate is 48% because I have an expensive car and can’t afford to take rides less than $20. How many $5 or $10 rides can I do in an hour, with the passengers making me wait five minutes extra, and with traffic and long red lights slowing me down? Not enough to keep the car on the road and pay my bills. I’m putting 10,000 miles/mo on my car - depreciating and destroying my property for less than $20/hr, before expenses. After expenses, it’s $10/hr or less. This company is going to put me into the homeless shelter. I’m too sick with chronic illnesses, injuries, and delayed surgeries to play these kinds of games. I won’t start taking rides less than $20. I won’t devalue myself for this company that’s investing millions into replacing me with robots. Uber does not and will never care about drivers. Their business plan is to make us obsolete.

[@anonymoususer3275]

5% acceptance rate here, no money=no ride, maybe it goes up to 10% after surging all night, that's not often, July 4 is last time

[@edmor127]

This is still the case in NJ...what are our options...blind acceptance...how can they have both models in different markets... are we IC or not?

[@andreal.1981]

Lyft/uber is paying $5 from the Bellagio to Las Vegas airport.

[@unclebrew9536]

Leave the riders to miss their flights.Eventually riders will turn on uber too

[@andreal.1981]

I no longer do ride share. It's a terrible job and not worth the money you spend to make peanuts. Passengers are frequently terrible and feral.

[@Junior.illinois]

​@@andreal.1981 Indeed

[@lleon-cv4ex]

I think Dara's afraid of us. Long and short. And now given what's happened with the former President at a rally, who knows what he's thinking. He knows the power we have. He knows if we all united together, really united together as one in a totally perfect world, we could take him out as the CEO of this company. Or even shut Uber down entirely. I think there are too many of us and I think with that number of angry drivers far outnumbering those who are satisfied with how the platform is working for them, he doesn't know how to both get what he wants and appease drivers monetarily at the same time because there isn't a way. One side has to be the dominant side. This is why he is afraid to go on the show, because he knows he'll be incinerated from minute one. He knows how polarizing he is. You remember how he'd have rather flown to Ukraine at the start of the war than hold a live Uber community town hall in the States.

[@Skipalmighty71]

I've been driving for Uber for 3 months. Our east texas small-ish city isn't a goldmine, so i have a 100% acceptance rate because I need whatever I can get. We only see the distance, direction and estimated time with the riders name and rating. I'm about to hit platinum level, but when i was blue, it gave even less info. My first night, I ended up driving a guy 150 miles to the DFW airport at midnight without any warning. Just said "long trip".

[@sergioSMTMC1]

Wow, 100% AR is not profitable

[@Blueeyes09]

You think he gives a crap about any of us? No. No he doesn’t. He cares about $$ not the people who make it for him. Uber Sux!

[@KiarashJadiri]

If they listening why is our pay getting lower and lower

[@obsidian1109]

Acceptance rate dropped for 2 bad reviews. This isn't fare. What if I wanted to go to ASU? I would of been affected by this issue. I will now charry pick and the customers will be affected.

[@mjohnsimmons]

IF we do not have full disclosure of the contract it is NOT a legal contract. It benefits one party to an unfair degree it is called an EXCULPATORY contract.

[@danielaguilar796]

Which also makes the arbitration Uber agreement void, as a court cannot enforce an illegal contract

[@mmarcusrrios]

We are still driving blind in NY

[@howardhansen7918]

Diamond driver here my acceptance rate was 78% however at tampa mogan Wallen jelly roll show uber sent me 5 fares with no surge 4 with $2 surge and #10 $ 25 surge i finally accepted. It took 35 minutes to get to steinbrenner feild designated rideshare pick up. I was on himes ave. last year waited at pick up site every fare was a mile away off himes they paid $25 back then at designated site. I had to fight for the $25 last year ridiculous. Needless to say im at 60% now with my diamond status at risk. Thanks uber for continually scamming the drivers. 😮😮😮

[@diegocorrea5907]

Still now sergio.... I'm in NJ I can't see where the passenger is going so I kinda have to figure out where he's going with how many minutes the ride is going to last and depending if it is going North, south, etc and one of the most frustrating things is I work in the jersey shore area so i don't talk for everyone but I'm sure some drivers don't like to go to NYC just bc we are not allowed to pick up anyone there due to the TLC permit so if I get a 65+ min or above ride north or northeast that's new york and that's for me an immediate NO so we can't see where we are going in 2024 in New Jersey and we also have to play with the app. The other thing is if we decide to take someone to NY airports on the way back we have to pay for the NY tolls, I understand in NJ but we can make money in NJ but we cannot pick anyone at the airport in NY and on top of that we have to pay out of our pockets for NY tolls on out way back so.... it's tough!!

[@johnvonachen1672]

Correct me if I am wrong but you are not expected to do every trip you are presented with. If it's pain instead of pleasure then don't choose it.

[@KiarashJadiri]

I don't think they even pay us the boost ore surge any more . Upfront fare says its included but I think slash the fare so they don have to pay us.

[@user-tl8oi7rn7l]

Im at 1%ar and 92%cancellation rate and only 20hrs a week

[@user-rk4rn1fu6g]

I've actually had my AR go into the toilet because of days of strings of garbage.. it went from like mid 80's down to floating around 60.. I've had days where i would get a string of 2, 3 and 4 offers then they would theow me the random bone and give a 9 or a 10 then right back to 2, 3, and 4.. it's almost like they want to tank drivers AR by giving a bunch of garbage orders in a row

[@mikeb2611]

when I was in south padre island Texas in december i went online and was getting non upfront fare requests

[@donetsk1994]

In New Jersey minimum ride is $3.69. It's not real

[@TheFreakazoid67216]

3:00 there are some cities that still don't have the upfront fair data like a lot of us do. Wichita Kansas is one such city. They still have basic trip data and are only allowed to see detailed trip data if the driver is basically platinum or diamond levels

[@edwilliams4793]

If you’re in Miami, do InDrive. Drivers get 80%.

[@normastits4179]

stop lying ed. Drivers get 70%. Drivers also pay the tolls, there is no protocol for a cleaning fee, no lost and found fee, cannot edit drop off location if customer made an error. Speak truth!