Uber - How to Deal with Intoxicated / Aggressive Passengers

[@AlexMercersRevenge]

Also another good way of dealing with angry and aggressive people is agree with them on what their mad about, regardless of whether or not you personally believe what your saying. It usually deflects their anger from you/your car to what ever it is that their mad about.

[@garywatson]

Take that drunk lady to bed and you may well find yourself charged and convicted of rape.

[@AutoAuctionRebuilds]

+Gary Watson Exactly

[@OrangeAmped]

+Gary Watson Correctamundo

[@OhDannyboy7]

+Gary Watson Or it may increase your tip as you give her your "tip?" Oh. Lol

[@tanyalapushner4251]

I find staying quiet and getting them to the destination fast works.

[@michellesanders5801]

Gary Watson michelle sanders phone number is 131382641 my yahoo a account is my hellesanders890@yHoo. om

[@brianp7896]

I haven't been doing this for too long, but I have had a couple of situations where the destination was ultimately entered wrong by the passenger who is intoxicated. I always re-confirm several times to make sure the destination is correct before starting the drive. The last thing you need is a drunk passenger to get mad at you for something that you never did. Just helps minimize any problems and get them to where they need to go quickly and efficiently.

[@AutoAuctionRebuilds]

Great point! Thanks for sharing this with us.

[@wainber1]

If a woman were to ask me if she wanted to invite me to her place, and I've yet to go on a date with her, I could give her my phone #, and ask her if she might be interested in going on a date. But I like what Uber Man did, in turning down the offer to go for a "quickie". I wouldn't feel safe, as I wouldn't know what might have happened to me if I'd gone with her. Dealing with passengers with attitude, I admit, would be hard if I were driving professionally. That said, I believe that keeping quiet and being respectful would work more in my favour. I believe only a tiny minority of passengers would threaten physical violence, although I admit there are those passengers who are prepared to cause trouble.

[@jesswelsh3632]

Love your videos, thank you! Just wanted to point out I giggled when you said from a moral standpoint you shouldn't go home with any passengers as The Weeknd's "Earned It" from Fifty Shades of Grey plays in the background. Hehe ;)

[@AutoAuctionRebuilds]

+Jess Welsh Yeah, that was intentional :) LOL. Thank you.

[@GaleTeschendorf]

1) If they are intoxicated, you could get convicted of rape. 2) If sober, feel free to give them your number. That way you are less likely to run into problems. For us married guys, do not mess up a good thing.

[@AutoAuctionRebuilds]

Gale Teschendorf VERY good points! Thanks for commenting.

[@nobodyuber8363]

Thank you for the straight talk about a common and often difficult topic. Your advice is taken well and will be followed.

[@AutoAuctionRebuilds]

+Nobody Uber Thanks, I appreciate that.

[@ThaylorHarmor]

When driving the bar time keep your doors locked! If you see them stumbling or unable to say their name OR worst two of their friends carrying them to your car, CANCEL CANCEL CANCEL. You can easily have 20% cancelation rate and not have to worry about deactivation.

[@AMERICASCOURT]

Turn the music of its not helping

[@SheasBathLab]

lol

[@gregm5189]

Appreciate the comments as I am just starting out with Uber. more for the fun of it than for the money. But I need all the initial help that I can get! I agree with your moral stance and professional stance. Thanks

[@Bitsonpieces79]

Thoroughly impressed with this video. It's evident you are very well read and can handle yourself. I've only had 1 such person in 250 rides. I didn't know until he was already in my car that we would order me to "wait" for him and "not drive off" while he made a "transaction" at a party. I took the high rode and kept my words to a minimum. Once he was out of my sight (and in the house) I placed his belongings on the curb, ended the trip and drove off. That bastard spilled in my car but I fell more fortunate that I left him and did not further jeopardize my safety being in the wrong side of town after midnight with a drug dealer.

[@AutoAuctionRebuilds]

Thank you. You were smart to get out of there!!! I'd have done the same.

[@martinlow8159]

You are a very patient person. I am glad that I am watching your videos and getting some advice before I start. I agree with you, I will let people talk trash if I have to. In the long run you are the bigger man.

[@PoliticalPolly]

As a woman who has been asked to go into hotel rooms I play the "What? I can't hear you" game. I also have a pepper spray that I can get to very quickly. What's usually funny is when I pick up air force men. They want to mess with my radio and stuff. They don't like not being in control. So, I ask them directions. That distracts them and helps them feel in control. Also, I have a small crate of downtime stuff to do that I leave in my passenger front seat. I write as I wait for a call. So, they usually get in the back which helps. If there are 4 people, I can put the stuff in my trunk.

[@AutoAuctionRebuilds]

PoliticalPolly Very good strategy :)

[@donrichardson8987]

Sorry guy, but what you're trying to provide is limo services. When they pay limo prices I'll bite my tongue and give them that service. But for minimum rates, respect goes both ways. If they can't give respect, they need to go!

[@HyperCupcake88]

I wasn't sure if the lesson on this topic was going to be "wise" based on what I've seen from other Uber drivers in the news, but I thought this was a very good lecture, UberMan.

[@AutoAuctionRebuilds]

Thank you.

[@BrendonTristal]

Been following your videos for the past few weeks. Thanks for the great work and the in depth discussions regarding so many different issues!

[@AutoAuctionRebuilds]

Brendon Tristal You are welcome, and thank you for taking time to watch them, and comment. I appreciate it.

[@misstexas2226]

Hey Randy, I had my first drunk passenger tonight, at 7:00 pm! I'm thinking... w haaaa t !!!??? Took me a few minutes to realize he was drunk because #1 it was soooo early and #2 he came out of a restaurant and not a bar. He was pretty nice and very friendly. I realized right away to be very, very sweet and sympathetic with him. There for a second I thought he was going to hug me while I was driving. Lol ! He was a very big man. Tall, solid, and, well, if he had wanted to he could have pounded me into the floorboard of my car with his big bear paws with one pound! Luckily he didn't do that. Also, I don't think you were in the wrong with punching that drunk guy, he swung at you first! You responding back by punching him is acceptable in my eyes. You were protecting yourself. Hey, I'm a cop's daughter, and I'm from Texas! 👍😀

[@AutoAuctionRebuilds]

Gotta love Texas!!! Thanks for the comment.

[@TheDisneyGirl5000]

I know this is an old video but I'll stay that I have a ton of respect for you guys that drive. I'm disabled and I use the service often to get around, and the things you guys deal with, crazy!

[@abelmobile]

dude , i feel sorry for you , i don't put up with a disrespect from a customer, why would you be submissive , u seem a decent and smart guy , don't let people disrespect you this bad WOW

[@andreacevedo6847]

You da man...im an uber driver in nyc black car suv...my rating is 4.6 right now and proud of it!!!

[@adenbuford7396]

Great info brother. I would also suggest if you are in an area that is heavily patrolled, find a cop pronto! Everyone should know where the police stations are ahead of time as well.

[@AutoAuctionRebuilds]

+Aden Buford Thank you. Very good points as well! Thank you.

[@d0ntchange]

Great info! I wish Uber would add a simple but small "Call Police" button that provides our coordinates to the local authorities. Regardless of how aggressive and threatening pax can be, we as drivers don't have the legal leverage to go force for force to psycically remove them if they start becoming violent towards us. Therefore having this small"Call Police" button on the Partner app will be our "or else what" if they do not comply.

[@AutoAuctionRebuilds]

I do agree! Maybe someday!

[@BigBrownSwag]

A good thing to have for yourself is while your phone is mounted in your car (preferable windshield) to where yourself and your passenger(s) can view where you're going, between rides make sure your angle is good and just record video of that entire ride as you're going. If the ride is fine then just delete the videos at the end of your "shift." If anything bad happens you have the video for reference plus when you're between apps the passenger will never know they're being recorded.

[@kimk7063]

Michael alot of places (here in florida) it is against the law to record someone without their knowledge. This isn't the best advice

[@BIgRon2176]

There is a great sign in a Las Vegas mensroom that says “Just because you are in Las Vegas you didn’t suddenly become super handsome and desirable.. watch out she is working you” Might apply here as well,

[@AutoAuctionRebuilds]

LOL

[@luisordonez6680]

Hello, great video but the music did kill it. I'm driving in the San Diego area and intoxicated folks are very laid back and fun, so far. I'm a Uber Plus driver in a Mercedes C300. I get a lot of uberX passengers and just love the idea of a "Benz-O" picking them up. I always do a quick clean up of the car in between passengers depending if they leave the smallest hint of a "mess" and finger prints all over the windows. I receive many dirty looks from cab drivers and fellow uber drivers in smaller cars but I don't let it get to me. I keep professional and help out as much as I can. I open doors, offer water and have phone chargers ready.

[@AutoAuctionRebuilds]

Uber-Lui You sound like a 6 star driver to me!! Very nice!!

[@macmusic08]

I agree with every word of your advice and if people insist on driving at night and picking up drunks, your advice would be very wise indeed. After driving for Uber for over six months now I have managed to maintain a high rating simply by driving ONLY in the daytime hours. Yes I know I'm missing out on better money with larger fares at nighttime picking up drunks but after doing the simple math, I don't feel that it is worth all of the risks involved. Let's examine the risks: The possibility of violence The possibility of physical injury The possibility of lawsuits The possibility of being arrested depending on how you choose to handle a belligerent drunk The likelihood of LOWER RATINGS that you did not deserve but received simply because the person was an angry drunk Possibility that you pick up a drunk female who accuses you of something you absolutely did not do and potentially gets you into a lot of trouble...because let's be honest, in today's society people tend to believe the female's side of the story....not the man's. The possibility of a bad accident caused by an overly aggressive drunk in your car who decides to get physical with you while you're going 50 to 60 mph. I probably haven't even listed all of the risks but the ones I have listed are more than enough for me to make it a policy never to drive late at night picking up drunk people. IT'S JUST NOT WORTH IT

[@nakia3313]

I love that song!!! I also heard everything you said in the process!! Thanks Uber Man!! #UberOn

[@AutoAuctionRebuilds]

+Nakia Wiley LOL Thank you. #UberOn

[@AngieP316]

I think the music is to set the mood for his new crush :-) Otherwise, great points! As drivers we always need to be thinking one step ahead. Someone trying to go home with you = rape accusation to get money out of Uber. Someone trying to instigate a fight = assault charge to get money out of Uber. Everyone's looking for a quick buck. Don't let them get it at your expense.

[@AutoAuctionRebuilds]

Angela Powell You nailed it, again :)

[@AngieP316]

So weird, my comments weren't showing up yesterday so I ended up posting the same thing twice (extra comment deleted!)

[@michaelbyrneskiai]

just turn up the heater and they will fall asleep

[@AutoAuctionRebuilds]

+Michael Byrnes LOL yep!

[@RU-HDD-4-HVN]

Solid advise there Randy. Peoples mileage may vary but great general strategy. Keep takin the high road.......you usually get to keep more of your limbs that way. p.s. Don't forget to eat.......that way you won't likely faint when she calls.......good for ya! (just one)

[@AutoAuctionRebuilds]

RUHDD4HVN She is going to push me to my physical limits for awhile I think.. But, that's just fine. ;)

[@zkomins]

Very relevant video. if you are a man, you will eventually be faced with situations of temptation. We all need to decide for ourselves ahead of time what we will do in this situation. I've had attractive women ask me to go with them, and I just say "sorry I need to keep driving. " And fortunately that's all that is necessary.

[@AutoAuctionRebuilds]

+Zach Komins (Z-Train) I agree with you. It's best to just say no thanks, and keep on driving.

[@SirenaWF1]

I've also found that being submissive works best. I've had people that are very rude, and disrespectful. I simply think, if it's a short trip that it's going to be over soon, and I give them a 1 star rating, and move on. I've also recently had a passenger whom refused to put on his seat belt. I said, I can keep this going for as long as it takes you to put your seatbelt on, and the other passengers will be really irritated at you. Second option is that you can choose to go home using another method. He finally buckled up.

[@AutoAuctionRebuilds]

I hate being submissive lol. But sometimes it's the best route.

[@SirenaWF1]

We all want to stand up and fight, and defend ourselves. I just know that the ride isn't going to last forever, and after it I'll probably have a much better rider.

[@mattgieslerrocks]

I had my first bad experience driving with Uber last week. I was picking up a drunk man from a bar. He slurred his speech and barely understood what I was telling him half the time. He told me to take him to his hotel, which I assumed was the address he gave me. I told him the address he gave me and asked if that was where he wanted me to go. He said yes. I take him there, there was no hotel in sight. I start getting confused and he starts getting mad. I remind him that we were at the destination he gave me. He told me, "You're the Uber driver! Figure it out!" I didn't know what to do and tried to end the trip. Before I ending the trip, he gave me what I assumed was his business card and there was an address written on it. I tell him the address I was putting in and he told me that was where he needed to go. I go to that address and that was the wrong one. At this point, be becomes beligerent and cusses me out. He was throwing insults at me saying things like, "Is it really that hard for you to put an address into a phone!?" I had enough. I have driven drunk people home before, but never gave me this much trouble. I told him that this was the address he gave me. He keeps verbally attacking me. I end the trip. I was collected but firm when I told him to get out of my car. He refused and kept pressuring me to take him to his hotel. He gives me back the card. I realized that was a hotel card and find the right address. I couldn't put it in my Uber app because I already cancelled the trip. I use my Waze app and drive to the hotel. Along the way, he keeps insulting me and told me that I had no right to tell him to leave. He told me that he wants to fight me because of it. He even touched my arm after saying that. I am becoming scared but keep driving and interact with him as little as possible. We finally get to the hotel. He tells me how much of an idiot I am and need to "grow a brain" and how I shouldn't drive for Uber. I just wanted him to leave. He eventually did. I give him one star and report him both orally and in written form. The Uber support lady even apologized that I had to deal with him. Upon my request, she made sure I wouldn't be paired up with him again. I hope this guy gets denied services with Uber.

[@djhartford4549]

For when things really get out of hand, purchase a panic button/download an app. Circumstantially, you may want to make them aware of it.

[@haldoiron9928]

Good points, Randy. I went with the Farmers insurance, since I have had them for the past 20 years. My agent made the necessary changes and I now have the "Proof of Insurance" form all Colorado drivers are required to show to law enforcement, if we are stopped for any reason. Since my RideShare Insurance issues have been addressed, I am ready to move on to a new topic: Here in Colorado, we are subjected to Audit Rides by the Colorado Public Utilities Commission. Has anyone else had to deal with this in their own state? If so, please share your war stories and any advice, if you have any.

[@AutoAuctionRebuilds]

Hal Doiron Thank you for sharing that! Audit rides huh? Interesting.

[@therrienmichael08]

I had one two nights ago. First time I've kicked out a passenger and uber deactivated him when he placed a hand in my shoulder saying you're going to lose your job.

[@bobwolf3370]

I have driven for towing companies and have had female customers ask me to come inside "for coffee." I politely apologize and tell them its very busy tonight.

[@johndriver7260]

Being quiet worked for me when one guy out of 3 got angry after the other pax tried to involve me in their conversation. These drunk guys were just having fun but got the other guy upset. The other guy threatened to punch me while I was driving. The other guys calmed him down and told him to quit harassing the driver (me). Everything worked out fine.

[@jessicatowner8750]

Hey Uber Man Randy, Just started Uber first night in my area. I live in the city. Great people I met...I told my best friend that it's like going around and picking friends up lol. Last ride of night was a rude drunk guy telling me EXACTLY how to drive for 10 miles. I couldn't wait to get him out of the car! Anyway, don't know where I was going with this.... I work 2 other jobs and this is exciting and every person was cool but that one. I watch all your videos and was thinking about starting KZbin videos to join you fellow Ubers. Just not sure what to talk about yet. Happy Ubering. My first rider tipped, the rest didn't but I like it so far. I drop off near the college bars then log off and drive back to the "nice area". Trying to avoid the drunk college kids that want a ride half a block. Question: on the trip history, where it shows the cost of the trip. Is that our pay or before Uber cuts? Thanks! Jessica

[@AutoAuctionRebuilds]

Jessica Towner Hi Jessica, thanks for taking the time to comment. I'm glad your first night went well for you! And you got a tip!! NICE!! You should def. start videos, and share your experience with others! Yes, that is before our cut. Yo see your actual pay, log in to the driver dashboard either on a PC or smartphone, and click the next payment statement in the cycle, and it will generate YOUR cut. Hope that helps.

[@mirandamckinney3117]

As a (very) young lady uber driver, I don't drive at night because of this issue. I'm tired of missing out on surge pricing! So could you give me any tips on if this were to happen to me? I drive around my college campus and the people I pick up are very respectful but that could change once they are intoxicated. How should I handle drunk aggressive men if they were to get in my car? Also if they cross the line and I kick them out of my car, they'll most likely give me one star and mess up my average. Could I call uber and explain the situation to get my average back up?

[@jasonman1515]

+Miranda McKinney This goes back to your safety. YOU are liable to yourself and to others. I have friends that are U.D. and they deny giving them a ride. Due to you can't deny by what my friends tell me, they still do it. Be safe and be smart. And if Uber contacts you for any reason for denying. Let me back up real quick. This is what my friend does, he/she gets a picture of what they look like and how intoxicated they are and then decline he/she service of driving. Then once Uber contacted the driver, in such my friend, he/she sends an email and stated that this person was so intoxicated that I do not want to be liable for any situation that will occur under my supervision.

[@BigBrownSwag]

I think the best thing for any driver is to be as respectful as possible, know your limits, and always be prepared. If you aren't comfortable carrying a firearm, then I would recommend a stun gun or pepper spray. I have in my car a flashlight, knife, and pepper spray just in case.

[@ThaylorHarmor]

Use a dash cam and drives days only.

[@mannyistheman2221]

Miranda McKinney I stopped driving after 9pm on Friday and Saturday night. When people have too much alcohol in their system; their behavior changes and they become a liability.

[@noorinut3744]

Miranda McKinney surge prices happens in morning office time as well

[@larrytaylor6622]

Great advise and very informative !

[@AutoAuctionRebuilds]

Larry Taylor Thank you Larry!

[@emtp7950]

I deal with drunk/ angry people on a daily at work so this should be a peace of cake. 😂😂😂

[@AutoAuctionRebuilds]

It's not too bad.

[@GreyGhost-r4z]

2 weeks ago I had someone with a military background tell me they were going to kill me. Then they told me I was driving them home so they could commit suicide. I completed the drive very quickly. I had to very quiet. I let him rant. Longest 9 miles of my life. Visited police station after the ride. I hope his life was saved. As a driver you have to learn to de-escalate bad situations. Scary sometimes. This passenger was a Special Forces person, with severe PTSD.

[@GreyGhost-r4z]

Stryc9Nine I can't remember but I pick up everybody above 4

[@GreyGhost-r4z]

Stryc9Nine I have only had 700 rides given. 2 of those rides sucked. Those are good odds. When you first starting out, drive mornings instead of bar close. I can't stand driving 11pm to 4am. I just don't do it anymore. Drunk people rate you lower too. Good luck. Have fun.

[@GreyGhost-r4z]

Stryc9Nine I use to use Waze GPS, but switched to Google maps because it updates faster and shows you satellite views on the map vs, Waze which is like driving in a cartoon. Also watch out because Google maps algorithms do not recognize One-Way streets. Google sometimes directs you to turn down wrong way streets. Have fun. With every passenger pretend you are driving your grandma. Nobody would scare their grandma. 😊 with their driving habits. The most difficult thing is not to yell at people who piss you off in other cars. Lol. Get a mount for your phone. Http://RamMounts.com. Top of the line mounts.

[@GreyGhost-r4z]

Stryc9Nine it's hard. Lol. I'm usually so busy talking to the pax asking them about their life. Another really funny thing about driving is that you meet people that you WANT in your life. You just get the vibe that they are Positive people, but you are running a business and can't or shouldn't interfere in their life, so that is a downside. I use to think that only about 3% of the population was nuts, but after driving for almost a year, you get to experience the best and mostly the worst in people and it will change you on your outlook of the World. I realize now that we live in a sick and twisted World where the name of the game in life is what you can get away with and not get caught versus living a life of virtue and a level of moral decency. Not that I was shocked, but seeing it everyday you realize the World is still the Wild Wild West.

[@GreyGhost-r4z]

Stryc9Nine you give people rides who are positive people. Mostly women. You will drive people that you find pleasing company and you feel you might hit it off. But you realize they are in your car going about their life and that does not include you. Uber pax are some of the rudest people on the planet. Some are great others treat you like you are beneath them. Lyft pax are more fun than Uber rides. For me, that's a fact. I always thought about 3% of the World were self absorbed assholes. That 3% figure is about 30%, and that figure climbs up with the amount of alcohol consumed.

[@bradleygreen537]

Thankyou Randy for giving me a link,to your site.As hard as you work,your original wife was not respectful towards you.I don't think she even knows the price you paid,put shoes on the kids feet.I been there,unfortuantely.UBER-ON!

[@AutoAuctionRebuilds]

That means a lot to me. Thank you very much.

[@infocuscareers]

soooo, update on the girl who made you lose your cool during the video... inquiring minds want to know!

[@JayRandom972]

great advice man. you remind me of good cop.

[@AutoAuctionRebuilds]

LOL Thank you.

[@ReallyBadDriving]

I just subscribed and I like the videos. I'm still relatively new to Uber. I don't know if you covered this in another video but how would you handle someone who wants to smoke in your car. This happened to me a couple times and each time I just say no to them. I don't like breathing in the smoke and I also don't want the car to smell bad. I always get the excuse "The other Uber drivers let me". I don't know what the official Uber policy is nor have I seen or read anything about it.

[@AutoAuctionRebuilds]

I'd try to not say "no" directly. I'd say "The best I can do is wait for you to smoke outside the car." Try to never say "no." Say it, without saying it. It makes them feel empowered.

[@joelblock3775]

Hi Randy. I have watched many of your videos. This is the only time that I have a complaint. You should have turned off the music BEFORE you started to record the video. I was really interested in hearing what you have to say. The music was too distracting for me. You made good points.

[@AutoAuctionRebuilds]

+Joel Block Thank you. This is one video, out of over 500 that has music.

[@wisheduknew294]

what would you do if someone say....lit a cigarette up in your car? beating up your seats, burning holes, maybe even gets out, kicking at your car? I don't plan on picking up to much at bars though.

[@AutoAuctionRebuilds]

+Shane Jones 1) Inform them this is a non-smoking ride, and the best I can do is let them out to smoke the cigarette. If that does not work, inform them the trip has to be cancelled, and they need to exit the vehicle. 2) Damaging property is an instant cancel. Pull over, and ask them to leave the vehicle. Last resort, call police.

[@drivernyclady2917]

Fortunately , the only drunks i have has in my car are the ones , who want the music played very loud or they go off to sleep and its been hard to wake them up and get them out of the car even after reaching there destination. I had to call a rider`s mom to wake him and help him get out of the car.

[@AutoAuctionRebuilds]

That's good! Keep it up!

[@BIgRon2176]

Just had an out of the box idea. What would you think about rigging some type of smoke device under a seat. If you perceive that the situation is out of control and only going to get worse - the driver activates the device, pulls over, yells "The Car is On FIre".. and get out of the car taking the keys with you. Once they bail out, the driver gets back in to "see where the fire is" and just drives away... ???

[@AutoAuctionRebuilds]

That is a good, and funny idea.

[@luisordonez6680]

Oh and I guess it's a good idea to get a dash cam. That way it serves as a "black box" of all rides in case of a situation.

[@AutoAuctionRebuilds]

Uber-Lui Yes it does! I have one!

[@sameercherian4612]

I Respect your self control and professionalism. But if I'm being disrespected, there getting out my car end of story.... with me tossing them out by force or them getting out.. I'm sorry we are not anybodys doormat. Be dominant in all situations....unless you are in the Wrong. If uber thinks differently then fuck them.

[@WatchMeEat]

I LOVE that song playing in the background!

[@AutoAuctionRebuilds]

Watch MeEat Thank you :) Me too.

[@JanetteBuhler]

Women drivers often have an extra issue here with sexual assault worries. Those kind of men LOOK for signs of weakness or submissiveness! Personally I'd say to females: Being quiet -- yes! Respectful -- yes! BUT if that doesn't de-escalate them and they get too suggestive or aggressive then it depends. I'd say, if you're not in a very populated place act STRONG and absolute, and as much without emotion as possible until you can get to where other people are. When other people are around pull over and get out! DISTRACTION can work for a time also, but as soon as ANYONE is around outside of the vehicle pull over and get out ASAP. If you can, don't alert him that you're going for help. Tell them you gotta check a tire or get some medicine out of the trunk or something so they won't try to restrain you. Summon for someone to stay with you if there's not a lot of people. And CALL 911! After all possible danger is gone. Contact Uber. #1 tho to women LISTEN TO YOUR "GUT"!!! If you feel a dangerous vibe get the hell out of the situation as best and quickly as possible!!!! Period!!! Thanks uberman! sorry for my long rant/addition

[@budbetternippers6808]

You will avoid most of this if you don't pick up drunks!!!!!!!! Driving in nice area's help too.

[@AutoAuctionRebuilds]

True, but I have driven bar rush for over 3 years. It's my scene. Also 8x surge is a great incentive.

[@randy3416]

Great video !! That will help a lot 👏

[@AutoAuctionRebuilds]

+Dizzil1973 Brown Thank you.

[@drifting1O1]

This is some really great advice I had to kick my first customer out of my vehicle today and now I'm very concerned as to the hell they're going to bring against me. The woman in my passenger seat was becoming so aggressive that I could not even concentrate on driving anymore. I dropped them off about a block from the police station. Now I fear of the hell that they're going to raise with Uber support and potentially losing my account. Am I overreacting with fear or do I really have reason to be worried.

[@therrienmichael08]

Sliding doors on my toyota sienna, no door slamming is nice.

[@BatterflyHigh]

I can't hear your voice over the background music. :(

[@AutoAuctionRebuilds]

Sorry about that.

[@Betoven81]

BatterflyHigh Jesus fuck some of you KZbin commenters sound childish

[@beasttamer1904]

He or she sounds childish for making an observation? Perhaps you are the childish one.

[@jasonsnipveron8188]

awsome video man!! 👍😎👍 I'm from the uk and believe it or not but I got a taxi to elementary and high school every morning 🙂 I must admit though taxi drivers are true badasses!!! 😎 I had this driver called john with me and a few other guys and an assistant at the time cause we were only in elementary. john was a very funny man and he made us laugh all the time 😆 Can I ask are you Mexican? 😀

[@SheasBathLab]

That was cute when your girl called lol

[@AutoAuctionRebuilds]

LOL Thank you.

[@exjwflatearther6554]

theres some really laud chitty music in the background making it hard to hear what you say.

[@ThaylorHarmor]

Danny Johansson I am surprised there's no copyright issue that a Google bot did not pick up.

[@kevinphoenix2007]

Soooo when DO you end the trip in this situation?

[@romeodupree2478]

Awesome Advice = thank U

[@AutoAuctionRebuilds]

Thanks for watching.

[@OfficialMyxomatosis]

Your best advice was at the end of your video! :D Of course, as a man, you spent way... too... much.... time... talking about the 'inebriated' female passenger. The EXACT rules apply for both sexes. UBER does offer code of conduct rules and advice for drivers, although I think you now have to call. Common sense is the best. NEVER touch a passenger. Male or female. Now boys, remember, any touch of any kind, even assistance to get out of the vehicle, to a woman who is drunk can be turned on you as inappropriate contact resulting in sexual assault. Do not engage with drunk passengers of any gender. And Randy, you're right on. go to a convenience store, well lit public place or cop shop where there are witnesses to have either the woman or man removed from your vehicle BY LAW ENFORCEMENT ONLY. Have the area numbers on speed dial and the classic dash cam. Great videos, just... wrap them up and stay on topic. You rock. **NEVER TOUCH A PASSENGER**

[@AutoAuctionRebuilds]

+Katrina Chasse Thank you very much.

[@OfficialMyxomatosis]

+Uber Man :D You present yourself very well. I drove cab for a number of years and had an opportunity to make some great life experiences. I would have loved to have you as a fellow driver to commiserate with!

[@TNFSDK]

That's retarded. So I'm assisting a women/girl out of the car and she can sue for inappropriate sexual conduct?. That's so fucked up

[@OfficialMyxomatosis]

+Danger Dane - Nice choice of words.Your 'assumption' is not "fucked up". It is the law in the majority of all states. And not just for women. *Men as well.* Also, it is not frivolous litigious action. The rider, regardless of gender, can *contact the police and file a report of a sexual misconduct*. How the police and local legal system pursue the claim has nothing to do with the "woman/girl" suing. It is in complete control of the city/town/county/state.

[@OfficialMyxomatosis]

Europe is different than America. Agreed for sure! I love the customer service I have received every time I decided to use a car service. Which I usually do. Especially at night and along the Côté d'Azur HOWEVER, *I never had a chauffeur use so many profanities!* Good Grief you swear like an American! Represent yourself better. At least *for yourself*. :)

[@good.1779]

DUDE, STAY ON TOPIC

[@budbetternippers6808]

I will do my best to avoid drunks ad I will not drive late when bars Close.

[@AutoAuctionRebuilds]

I'm all over those!

[@htancke0105]

I picked up 3 ritzy passengers last night and the big guy sat in front and he turned up my radio and started doing the drums slapping his hands on my dashboard where my airbag is. I didn't know how to react. I was laughing and kind of just going along with it being amused that he was having a good time but also concerned that... I don't want someone touching my components or what if the airbag would have deployed? That would have pissed me off. How should I have responded?

[@roanokejoe]

Great video, but the music is hella distracting.

[@AutoAuctionRebuilds]

+Joseph Quam Thanks, and sorry. I never did it again. LOL

[@StratMatt777]

I'm just about to start driving for uber and lyft... with these aggressive drunk guys, what if you said something like, "Hey man, it looks like you're having a bad day- that sucks. I'm more than happy to drive you home... are you gonna be chill so that I can?" Or are these aggressive drunk guys just so out of it to the point that all judgment is gone and they've gone "primal" with the anger and cannot reason or process what you say to them? Thanks!

[@AutoAuctionRebuilds]

+StratMatt777 I can't answer that one. Each person, and situation is different. You'll just have to use your own judgement. If you have a bad feeling, don't take the trip.

[@jadedcynical7739]

Hey Uber man, I'm getting a lot of complaints from pax about the amount of taxi drivers jumping ship to uber, pax getting picked up by taxi drivers still in taxi uniform and still stinking! This is in Australia, are you getting the same over where you are?

[@AutoAuctionRebuilds]

+Jaded cynical 77 We sure are. Nothing we can do about it. They are losing $$, and jumping to Uber.

[@jadedcynical7739]

+Roxy Lancaster Hey Roxy, Yes, I had more complaints tonight from pax, pax books uber, car is a Prius and out pops mr fucking cabbie still in fucking uniform.

[@nycgaycop]

This is great advise but Im wondering here in South Florida Uber is technically illegal so Im wondering if you drive to a police station what the Police here would do. Maybe after they help you with that situation they will give you citations? Not sure? Wonder if anyone experienced this here in South Florida would love to hear what their experience was.

[@AutoAuctionRebuilds]

nycgaycop That's a good point lol. Maybe get a Taser? :)

[@PoliticalPolly]

Uber Man Or Pepper Spray

[@oldemailaccount9492]

Or don't drive UBER where we aren't allowed to be thus pissing off more political figures and talking heads.

[@Tonyyyyy37]

if the beautiful woman wants you to go home with them while on a ride the answer should always be NO!

[@doudymac]

That love making music in the background tho...lol

[@AutoAuctionRebuilds]

+Doudymac LOL. I forgot all about this video.

[@bradleygreen537]

I wanted to ask Randy about surge at the airport!I seen where uber did this intensionally.Brad!

[@AutoAuctionRebuilds]

No surges at airports. Yep.

[@ramsesmazon21]

Hey Randy Ive been watching your videos and let me thank you for taking the time for doing them. They are veryyyyy helpful. I just started and will login for the first time here in Indy on Saturday. I really sorry to hear you got suspended though. Big Bummer. I hope it all works out soon for you! I would like to ask you thoguh about Indy. Have you had anything crazy happen with riders here in Indy? Txs ang Godbless!

[@AutoAuctionRebuilds]

ram Indy was pretty mellow. Nothing crazy other than the shooting on Broad Ripple. I was there for that lol.. Welcome to Uber!

[@ramsesmazon21]

Uber Man Well thats good to know and txs for the input. I wanted to ask you since I havent done this yet until this weekend Im not sure if Im going to be able to use google maps or the uber software to get the rider to the location? whats better? Congrats again on getting back with Uber! Txs bro!

[@icecrush82]

That could get you in trouble.next thing the girl might accuse you of molestation even if she invited you over her place since she was half drunk

[@AutoAuctionRebuilds]

El Pokool A lot of things could get you in trouble. That's why my car is audio and video recorded.

[@rchrisutoob]

This is a good enough UM installment to ask a question I've been considering: installing one of those As Seen on TV cameras in the event that something turns ugly, or one of those women accuses me of raping her when all I did was push her off...as happened to an Uber driver a year or so ago. He had a camera; he beat the rap. My concern is violation of privacy. Opinions?

[@AutoAuctionRebuilds]

+CHRIS WILLIAMS I have one. Check with your local laws regarding video AND audio recording.

[@sam3d]

choose words wisely, bubba is watching!!

[@AutoAuctionRebuilds]

sam3d They don't scare me lol

[@MamaRhea27]

So how often does it happen where you have someone abuse you? I haven't taken my first trip yet and I'm nervous lol

[@AutoAuctionRebuilds]

It's happened twice in 3 years. Nothing horrible either.

[@MamaRhea27]

+Uber Man Oh OK, thank you for replying so quickly! I was imagining it might be a nightly or weekly occurrence.

[@AutoAuctionRebuilds]

Oh no! Not at all :)

[@fijianvenoms5605]

Work hard, Play hard but play save mon..

[@davidboyd5286]

Hey man good video thanks for sharing your experiences I'm new to this and I'm thinking about becoming a uber driver that's the only thing that is holding me back I know its a lot of money but how do you know that the person that your picking up is not a psycho and just wants to hurt someone or kill them has anyone tried something like that or pulled a gun or weapon on you and what should you do if something like that happens?

[@AutoAuctionRebuilds]

David Boyd Nothing like that has happened to me in 16 months, and over 2K trips.

[@veramann]

In my opinion, a driver should carry a pepper spray or a stun gun for self defense. After the ride is over, then the driver should rate the bad rider a 4-star or less b/c most of the bad behavior.

[@AutoAuctionRebuilds]

Roy Long I agree. I'm waiting on partner support to get back with me in Uber's weapons policy. Then, I will make a video.

[@Bob-gd4uu]

Here in California drunk sex is considered statutory rape

[@AutoAuctionRebuilds]

Michael Ambrosi Same here.

[@TNFSDK]

So if both people who engaged are drunk they can sue each other for rape :-P?

[@TNFSDK]

What if people kick your car when you refuse to take them. Can you report them to über and get their details for your insurance?

[@AutoAuctionRebuilds]

+Danger Dane Uber has a $1K deductable for that kind of damage. But sure.

[@TNFSDK]

+Uber Man deductable as in you having to pay that before they cover?

[@OfficialMyxomatosis]

+Danger Dane Yes Dane, that is what a deductible is. You pay out before they kick in. The only way to avoid this is to change your personal auto coverage. You will need to contact them and explain your Über "insurance" (ridiculous), and see what they can offer to fill the gap.

[@yaazizoful]

+Danger Dane go to a good shop that you're comfortable with and they'll incorporate the deductible into the final price for the repairs. Source: personal experience.

[@leslierivera6389]

You're right about that but if you don't do has they say they will give you a back rating and they will lie or drunk driver lied to Uber and tell him I was drunk and they block my account for 48 hours I couldn't make money for 4 days shaking my head it's so sad the guy was just drunk and he wanted me to take him to pick up a prostitute I refuse I told him that was illegal and I wasn't going to do that so he decided to email Uber and tell him that I was drunk and I lost like $400 I couldn't work for 4 days

[@JaySmitty33]

Uberman have you ever found cash in your car not knowing whos it was?

[@SmarchitectMann]

you need to drop Uber and just be a politician. You seem like too much of a good mannered, good-spirited, solid American. something about you could change the world.

[@budbetternippers6808]

You got punched that's where my maglight would come in handy and then pepper spray and then a quick call to the cops.

[@AutoAuctionRebuilds]

Love the maglight!

[@budbetternippers6808]

More then likely you will be ok!! Just don't drive after 10pm and it all depends on the area you are going!! Remember you have all their info where they live and credit card if they are horrible with you they can be banned!!! avoid big city's unless doing airport runs.

[@roninfilmer132]

How many aggressive customers do you get a month?

[@AutoAuctionRebuilds]

Ronin Filmer Not many at all.

[@erikmendez7068]

music is making feel funny down there..

[@MikeBentonTV]

Turn off the radio!

[@frankc6430]

you know I am just about to start uber, I am signing up this week and have a new car for it...so I was telling my insurance broker while getting my full coverage insurance( he is a friend so no problem asking) that I was going to do uber with my car and I asked how much would it be for a commercial insurance just to have an idea , he just roughly calculated it could be 50% more of what I am paying now... I will consider paying more instead of dealing with the rejections and maneuvering paper work of that web with Uber after listening to your video ...what do you think? maybe is tax deductible as a business?... anyways ,I been watching few of your videos for great information and you have a fan here. thanks... by the way, big question for me is ,do I need Uber`s phone or not? or can I use mine to drive and avoid monthly fees and deposit? thank you .

[@AutoAuctionRebuilds]

Frank C I use my own phone, and the data usage is negligible for me. As for insurance, please email Uber support first, I have heard of Uber terminating people for having their own commercial insurance. Those may be rumors, but I'd check first. Maybe, go out, try it out, and if you make good money then get the commercial policy? Either way, thanks for watching, I appreciate you, and check with Uber first.

[@missingremote4388]

Ensure you have your local fuzz phone numbers on speed dail.

[@AutoAuctionRebuilds]

missingremote Great point!

[@ambermarie1615]

I LOVE the music! Artist and title PLEASE? GREAT advice!

[@AutoAuctionRebuilds]

Amber Marie :) Thank you.

[@edwinbonet8339]

have you ever had a passenger vomit in your car????

[@AutoAuctionRebuilds]

+Edwin Bonet Yes, a few times.

[@edwinbonet8339]

It happened to me twice. Uber gave me $50.00

[@AutoAuctionRebuilds]

+Edwin Bonet I've never received less than $200. $50 is ridiculous.

[@michaelb7691]

+Uber Man that money was given to you to cover the professional cleaning cost? And after it was cleaned correct?

[@edwinbonet8339]

it is ridiculous...I'm not sure why uber gave me $50.00

[@AutoAuctionRebuilds]

+Edwin Bonet Sorry. I couldn't agree more.

[@scootermomma1]

Über x doesn't mean x rated activities.

[@jasonkanokaroke]

I have been driving for about a week. I am starting to notice people testing me more often. It's bad enough knowing that most people are not going to tip me but now some are going to act out too. Most of the women are nice, even when their boyfriend is being a total dick.