Uber - Rating Your Passengers, and Cancelling on Them + Uber Corp. Calls Me!

[@joshuaturner5509]

I completely agree!!! I dealt with this, this weekend. During a concert and during the 49ers game. I don't pick up less than 4.75 unless it's Uber x and the surge is 3.5 or higher and I no longer except pool rides since we can no longer be deactivated for low acceptance ratings.

[@brianriggs8872]

I am pleasantly surprised to see you say that. I have felt the same for some time now. one of my pet peeves is when customers slam my doors or even worse walk away and leave the door open. needless to say they lose stars for that shit.

[@AutoAuctionRebuilds]

Time can jade us man lol. We just get tired of the shit.

[@Ridesharedan]

I slightly disagree with you on the "only rate 5 stars unless it is an amazing experience" idea. If riders did that to us, then we would all be taken off the road for having low ratings. To me a 5 star rating should be "nothing was wrong with the trip" 4 should be a very minor issue. 3 generally rude but otherwise ok. 2 overly rude 1 mess made

[@Ridesharedan]

I am considering the "no tip = max 4 stars" idea for riders. But I would make an exception for surges I believe. I havn't totally come down on a "yes" or "no" on that though.

[@robhammersmith2984]

I agree 100% with you on this video! I had a ping on Friday where the pin took me to the back alley of a warehouse. I hit arrive and within seconds get a call from the passenger. She says I can see where you are on the Uber app but you are too far away for me to walk to. I asked where are you at? She said do you know where "such and such" is? I said sorry, I don't. I asked what's the address of it? She said I don't know. I said "Well I don't know where to go to find you". She responds "well I'm not walking to where you are. You are too far away." .... CANCEL! collected $5. Went offline for a couple minutes to avoid getting pinged by her again. I'm not going to waste my time on wild goose chases.

[@AutoAuctionRebuilds]

Robert Hammersmith Perfect!!

[@2121cuervo]

Can the customer rate you after you cancel ?

[@AutoAuctionRebuilds]

Eli zurita No, they can not. Only on completed trips can you be rated.

[@chriskelly509]

Robert Hammersmith customers don't know how to place the pin..... im the same way, I try to be nice but you just cant fix stupid....

[@Yogi5ft]

I cancelled on 2 customers for the 1st time last Saturday & both of them was in surge. I waited over 10min & the 2nd cancellation I waited like 20min only cause it was a crowd of ppl leaving a night club. I got fed up drove off & was gonna go home but it was still alot of ppl out so I said if I get a hit a few blocks away from the crowd I'll do it & sure enough I got a hit not even 3min later & they were standing 200 ft away from me. Glad I picked them up....barely drove 1mil, 5min & they gave me a $20 tip, I couldn't believe it! That made my night!!!

[@AutoAuctionRebuilds]

+Yo P Not bad at all!! Thanks for sharing that!

[@deannamaasbach6720]

I agree no more refreshments. My score is 4.75 driving since December before Christmas.I am very curitious and yet some have a bad report on me.I am a widow and am getting tired of the rates with gas going up now.Some think you have to kisss there butts.I am now where I call ahead if it is 14-15 min away because they just might need a ride 2 miles away and it`s just not worth it.I report rider cancled after I call.This has happened to me,and it`s a losss for me.Uber navagation has sent me at times way out of the way and loss of time and gas to me it sucks!!

[@MoneyBags73]

I agree! No reason you should have to deal with disrespect from people like that. I expect people to give me the respect I give them. Stay safe out there Man!

[@AutoAuctionRebuilds]

MoneyBags73 Thanks, you as well.

[@Jazzoboist]

I used have a 4.8 and I used to provide water and candy. Now I have a 5 star rating with NO water and No candy. Ratings have nothing to do with what your provide.

[@AutoAuctionRebuilds]

Agreed.

[@moonshot80]

Agreed 110%. I can have been making the mistake of giving each and every ride a 5-star rating, but not anymore. Points well taken!

[@AutoAuctionRebuilds]

David Keller Thanks :)

[@negativeanthony]

I'll probably never offer passengers free goodies unless Uber provided the funding to pay for them. It's bad enough the company takes 20% of our earnings, omits tips through the app and considers 4 stars or less grounds for termination. Lyft, incidentally, is much better in those respects. I, like you, am only in it for the money. Great vids, BTW. Keep 'em up. Nobody has the right to suppress your freedom of speech and expression. Last time I checked, 1984 was over a long time ago...if you catch my drift.

[@negativeanthony]

MusicFan I hear ya. I just checked one of my weekly feedback reports for Lyft and some jerk rated me 4 stars or below for having "the AC off. He was a great guy, but just asked too many questions." What? Don't these people want a comfortable experience? Yes, it was indeed 85 degrees outside [that day] and I had my AC off, but it was out-of-order [at the time] and I couldn't afford to fix it. If the passenger was unconformable, he/she could've asked why I didn't have it on, but no…that'd be too simple. That'd require him/her to actually talk to somebody.

[@negativeanthony]

MusicFan As a result, I don't really try to improve anything anymore, for I've discover that it really doesn't matter how well you serve these passengers, they'll always find a way to belittle you...for some unknown--probably sociopathic--reason. As I've said, I'm only doing ride-sharing for the money. If the customers want a cheap, inhuman experience, they're going to get a cheap, inhuman driver. When my ratings begin to fall, I'll kiss some ass, but when they're back up, you'll be myself, which is all anybody can realistically ask for anyway. Maybe if we're lucky, ride-sharing will dissolve enough that ungrateful riders will forcibly return to an ungrateful taxi service.

[@dailynarutovids5059]

I mean no water no soda no gum no hand sanitizer no lotion no massage from day first......pick up from point A and drop at point B that's it

[@iathanks8548]

Raja Rathore what about chargers or if they bring their own and just need it plugged in

[@SWIFTY_WINS]

I've been getting set up all week to drive fares for the first time this weekend and I'm psyched. Thank you Uber Man for teaching me through your super helpful Uber vids. My car is fresh, brand new cell phone with bigger screen, cell phone support mount for the window, phone charging cable in the back seat, and f*ck giving riders drinks or candy lol! Wish me luck this weekend guys, I'll report back with how I do as an Uber noob.

[@AutoAuctionRebuilds]

IconProduction01 I'm excited for you!! Please update us as soon as you can!! Good luck out there!

[@SWIFTY_WINS]

Uber Man I just finished up for the night (sat). So my first weekend driving in a semi slow market that's fairly new for Uber, I made about $190 total for the 2 nights (this is my cut + tips). I worked about 13 hours total which includes idle time and driving 30-40 mins both to and back home from the hot spots. This averages out to about $13 per hour after subtracting gas. I make much more than that at my 9-5, but hell for the weekend where I usually sit on my ass and do nothing this was pretty sweet altogether especially for my first trial run. Had an issue with a customer pinning their pickup location miles away from where they actually were, but you are a good teacher so I knew to cancel the trip after dropping them off then just waybill and need help email to support. They adjusted the fare within 40 mins and all is right. Thanks Uber man I will certainly be doing this as my side gig for a while and I'll continue to support your channel. Uber on people!

[@averette]

Saying "northeast" to a drunk is like speaking Spanish to a hillbilly.

[@AutoAuctionRebuilds]

+Marc Averette True, true. LOL.

[@stevedoughja1034]

I love your videos, I just signed up for uber and will be doing my first trip tomorrow night. I'm a little nervous about it even though I drove limos over a decade ago. Your videos make me feel a lot more at ease, comfortable and knowledgeable about the process. Thank you!

[@AutoAuctionRebuilds]

Happy to help!! You'll do just fine!

[@bernardcline9518]

Yep, you are right! I had one come up last Saturday night and she was rated a 3 star, I declined the ride. At 1:00am that is bullshit I don't want to deal with because you know she is drunk and probably pukes to get that low of a rating in KAnsas City. That was the lowest passenger rating I have ever seen here in Kansas City so I did decline her. Also got a UberXL call from the hood, declined it as well because it was the roughest part of town, cops won't even go there so I am sure as hell not going there with my ride no matter how much they pay. Drivers please be honest, as Randy said you are not helping your fellow drivers out by giving bullshit ratings. If the customers rate you bad you don't typically see them again so make the system work for you as well as them that is why it is there. This is a business and as the owner of your business you have the legal right to refuse service without fear of reprimand provided you are not doing something illegal, immoral or unethical.

[@AutoAuctionRebuilds]

VERY well said! Thank you!

[@Williamkurk]

Dead on my man! Well said. So many drivers just rate 5 stars to get back online, and it was either highly disrespectful or inconvenient. You do a great deed in sharing your perspectives.

[@AutoAuctionRebuilds]

Williamkurk Thank you for this, I really appreciate your comment.

[@mikescarborough9196]

Good advice Randy, thank you. If I don't demand the respect that I've earned through my professionalism, then I will begin to hate myself, I will soon hate my job, and my professionalism will go down the drain because my attitude will suffer. I refuse to let that happen. The good passengers (and I still firmly believe they are the majority despite the rate cuts) deserve my professional best. I was also encouraged by your conversation with corporate in Pasadena. It's good to know we and the company are on the same page concerning this particular issue. Thanks again for what you do on KZbin. As a new driver I needed to hear what you said about commanding respect.

[@AutoAuctionRebuilds]

Mike Scarborough I'm always happy to help!!! Thank you for taking your time to watch!

[@BearRodEmpire]

I appreciate your videos. It took me forever to get signed on with uber. Not being able to talk with someone on the phone is frustrating. This service is extremely helpful to the rider and not the driver. I've been driving for a week tomorrow. I was told by a few riders, they added a tip. It didn't seem to show up when reviewing your pay stub/check. This past Friday I got my first tip. A guy asking how it works. I was brutally honest. I told him uber gets $1.oo and 20% from what I understand. I said the frustrating thing is they don't encourage tips, and told him in no am I asking for a tip. To go a week paying gas out of your own pocket is how it works. I dropped him off and he handed me a $20 dollar bill. I was low on gas and told him I wasn't asking for a tip,but he helped me so much.I still haven't worked the 2-3 a.m drunk shifts . What do you do for a tip box?And is that the time to work. I notice rate surges don't last long. It seems to be a ploy to get drivers there and magically it goes back to normal rates.

[@AutoAuctionRebuilds]

+RAR 919 I don't use a tip box, and I don't really talk about tips.

[@BearRodEmpire]

+Uber Man Okay thanks, I don't talk about tips either he just wanted to know how we make money. With rates so low for riders.

[@ambermarie1615]

BTW, SORRY for the sweetheart thing, I talk that way to all of my few friends, my kids and their friends as well. I didn't intend it inappropriately.

[@AutoAuctionRebuilds]

Amber Marie It's no problem lol.

[@gregboonie1557]

I'm an UBER driver and I endorse this Man. He is RIGHT . RIDER WRONG . UBER WRONG.

[@AutoAuctionRebuilds]

Thank you.

[@steve7867]

Uber Man, I am all about the cancellations. I had a rider I contacted ahead of arriving as it was an 18 minute trip. This rider proceeded to belittle and berate me threatening to cancel if I did not arrive in 15 minutes. I told her it would be 11:45 before I could get to her location, which was back to the bar scene I had recently left. She demanded that I just do my job! She said, "I am telling you, you better get here in 15 minutes or I am going to cancel the whole thing!" This did not sit well with me and I anticipated a bad experience, so I turned my car around and cancelled on her. I don't care about the rating either when this type of thing is experienced. BTW, where can I find the driver weekly rating reports?

[@davidcurtis7426]

Uber Man ... I'm a new driver less than 2 weeks into it ... I plan on driving 3h/day 5 days/wk to at least make enough to offset some of my gas and other car expenses as I drive to and from my other two jobs ... I've watched a number of your videos as well as a number of videos put out by two or three other guys like yourself who are full time professional Uber drivers ... this is by far the best video of yours that I have watched to date ... I have already got a small chip on my shoulder as I bite my lip after tolerating some of the bullshit that I've experienced from riders and I've only done 25 trips ! I live in a very wealthy area where everyone feels entitled and acts like their shit doesn't stink ... when I have work in my given profession, I make between $75. and $250./ hr in my given profession in which I hold PhD ... I make $150k/yr. --- used to make $250k/yr. --- problem is there isn't always work and so I have downtime ... so I sucked it up and jumped through the hoops to become an Uber driver ... I'll say this ... it does allow me the flexibility I need in my schedule ... anyway thanks Uber Man... I've been giving 2 Star assholes 5 stars ... I've been waiting 6...7...8... minutes for people ... I've had people enter 10 Main Street instead of 85 Main Street and then act like it was my fault that they had to wait --- when my GPS says "I've arrived" and "Rider has been notified" and they're not fucking there because they're a 100 yards down the street with 100 people between me and them and I'm supposed to recognize them because they're holding a fucking cell phone ... I'll go watch a KZbin video now on how to cancel ... Thanks again !

[@AutoAuctionRebuilds]

Thank you David. I truly appreciate the comment. Too many passengers assume all drivers are nothing more than "bottom-feeders" who should feel thankful they are paying us $2.30 to get down the street. I'm sick of it. I've been sick of it. Many of us are well paid and educated people. It's really sad to see what Uber has become. It didn't used to be this way.

[@divinelez02]

I think you have an excellent point about rider-ratings! If we don't respect ourselves enough to be honest about being treated poorly, neither will anyone else. THANKS, UM!

[@AutoAuctionRebuilds]

+divinelez02 You're going to be great at this!! Thanks for the comment, and for watching!

[@barrio737]

Hey man!! I'm with you 100% on this issues. I'm doing mostly airport runs and the #1 issue I have with passengers is that they wanna come in my car with their luggage and backpacks and not use the trunk. I politely declined my service follow by a cancellation on my part. Passenger always reply back saying that the previous driver did not have an issue with it. I have a brand new 2017 car with black leather interior. I do UberSelect and some UberX and most of my issues if not all are in UberX platform and never any issues with UberSelect.

[@arthurrimbaud3561]

Thank you very much for this video. I've only been an Uber and Lyft driver for less than a month. I had a recent epiphany concerning exactly the things you said in your video. The rating system is two-sided. Just as we're expected to be the best driver we can be, our passengers are expected to be decent passengers. Just tonight I had someone treat me disdainfully. I gave him a '1' with a written explanation. If I'm expected to treat them with respect, then they need to do the same. Again, thank you!

[@AutoAuctionRebuilds]

Arthur Rimbaud Thank you Arthur for the comment. I'm always thrilled to know I helped someone with these videos. Rate fairly, and hope to be rated fairly as well. Good luck out there!

[@LesiureBoy]

I'm a driver in Los Angeles and I agree with you 100%.

[@AutoAuctionRebuilds]

+Steve Kimble Thank you.

[@roopinderpalsinghrandhawa9846]

Auxiliary cable - 1 star WFT the water ain’t cold - 2 stars BJ in the backseat - 6 stars and end of ride I do agree that blind 5 stars are a thing of the past. Now or never in the ride-share business.

[@iskdude9922]

BJ in backseat really???

[@faithwon3932]

You'd be surprised with what some people ask for.

[@Cityhandyman]

i love getting cancellation fees.

[@AutoAuctionRebuilds]

Me too!!!

[@mariobarrera9052]

Well said! I just started driving and I get everything you say. Some people just don't understand that 5$ dose not entitle them to treat you bad 👌🏼

[@AutoAuctionRebuilds]

Thank you.

[@williambishop8690]

Thank you sir. You offer some really helpful advice. I Uber in Athens,Georgia. It's basically all about UGA. Typically all the trips are short equalling out to $3.00 a run. Considering switching to Atlanta now.

[@AutoAuctionRebuilds]

Thanks for watching, and commenting. I appreciate it. I hope ATL does better for you than Athens.

[@cgibbons881]

I still do the water bottle thing and the Jolly Rancher candy. I can get these items dirt cheep in NYC (38 bottles for $5 that about 13 cents a bottle). I still have my big 9 lbs bag of Jolly Rancher candy (for $7) I purchased when I first started Uber back in September ...lol. But Thanks UM for the video, I did not know we can cancel after 5 minutes of them not showing up. I was like Brian waiting 15 minutes or so...

[@AutoAuctionRebuilds]

C Gibbons Happy to help :)

[@myjoyquest]

C Gibbons No way!!!! I almost feel like a fraud! I do Jolly Ranchers and water as well! Is that a common thing? This the first I've heard of anyone else that does h2o and candy. I'm in Cali. so we have definitely never met. It's just the perfect combo! cheap and tasty. Fun too! Except when a stupid 20 yo pours water all over your seat. GMTA

[@pcprodoc]

I have been considering changing my rating aspect this week and I think you are right on the money. I am tired of passengers demanding we offer or do something for them when we already are! Just because they are paying for services doesn't mean they have to crap on us. I am going to start honesty rating passengers. There isn't any point in rating them 5 🌟 when they do not rate or leave few stars for the driver. It is time to set the record straight once and for all and let Uber know what kind of people the rider's really are! #UberOn

[@AutoAuctionRebuilds]

+Philip “Doc” Jordan Amen brother!!

[@NicholsonBacay]

Thank you Sir for this video. I am an Uber driver here in Manila, Philippines. I totally agree with you in all what you said. Especially, about respect. Now, I will also rate the passenger wisely. Thanks again, man. UberOn.

[@AutoAuctionRebuilds]

I really appreciate you watching. I hope I was able to help you out. Have a great day and Uber on!

[@mYTHklm]

Rate your passengers No tip = 3 star sometimes 2 stars Douchebag =1 Star

[@loui828]

thanks man, i'm about to start driving for uber, first time i've ever done something like this just to generate some extra income and there's not much info or reviews on how to go about being a driver for uber so this was very helpful. I was thinking about giving out bottles of water, opening doors for passengers, etc... i've myself used uber in the past and i've always been pretty nice/respectful to the driver as the way i see it, it's their car and they're just giving me a ride, though i'm paying for it, it feels like a favor. Anyways, i'm sure there's some nasty, rude people out there so i'll keep what you said in mind.

[@AutoAuctionRebuilds]

loui828 Best of luck to you out there! Welcome to Uber!

[@OldLCAndersonHigh]

Sometimes when driving college students I feel like a baby sitter. Our moral compass as a species is out of balance. Born in 1953 and growing up in an era when kids did not curse out their teachers or parents; when most people had general respect for each other and when young teen males "did not" consider it cool to wear their pants down around their knees while showing off their briefs - that is the background in which my moral compass is rooted. Common sense should dictate that you respect those who are assigned to provide you with services, waiters - drivers - maids, etc. But then common sense is not that common anymore - it seems. Keep trucking Randy and keep the faith.

[@dailynarutovids5059]

iam driving uber last 4 years now water gum or soda just doing my job 4.8 rating been in service industry last 15 years if I have choose this job do it deal it.....or leave it...no whining please.......

[@DavidCoffill]

I think we do these bad-mannered pax a service by cancelling! If no one else taught them manners, maybe waiting an hour and paying 3 times as much in a cab may help.

[@AutoAuctionRebuilds]

***** LOL nice

[@markharley3611]

i agree with you 100% bro. i thought as a uber driver i was the only one who felt like that. one lady told me to unplug my charger from my phone so she could charge hers. i was so pissed

[@AutoAuctionRebuilds]

I'd have told her to get out! HELL NO!! We are fed up with this entitlement BS from passengers.

[@TravelinBoneSC]

Great advice, I wish I had seen this one earlier. After only roughly 300 rides part timing in a college town, my rating is the same as yours as of this video and there have been about 30 each less than 5 star ratings from these riders of mine. I have rated everyone 5 stars even though I've waited longer than 5 minutes at the majority of those type of rides, taken BS and disrespectful comments, overloading issues and door slammers, you name it. Even "valley" type girls who can't hold a conversation such has hello and how is your day going. Only twice I have rated below 5 stars. It's time to take a look at how I operate my own car and life when I'm dealing with less than illustrious passengers. Keep up the good work!

[@AutoAuctionRebuilds]

+David Asbill Thank you David. Rate appropriately

[@chutneyfarms]

Good info. once again. Thank you. Question: Are drivers penalized in any way that you know of for not accepting ride requests made by those riders who have low ratings?

[@AutoAuctionRebuilds]

Thank you. No, we are not penalized at all. Cancelling is another story.

[@Gargraves100]

Here in Toronto, morning and evening rush hours pay surge rates almost as much as late-night drives, and almost everybody is sober. The only downside is the traffic. I've had a few drunks, but the worst passenger I ever had was someone who was late for a meeting and thought I wasn't driving fast enough. Guess I've been lucky so far.

[@JaySmitty33]

I have a question. Once the ride ends you have to rate the passenger. How do we know for sure or not how to rate them i have had tips show up 30 minutes later after the ride. Id hate to rate them 4 stars for no tip them a tip show up on my earnings. Also what do u do when u get those repeat bad customers who are rude dont tip and rate you low.

[@Bostonblowhard]

Great message! Stop letting people stomp all over you. I do the same thing man.. they act like an asshole it's a straight up cancel.

[@susanratkovcic2515]

thanks Uber man...I have learned alot just started 3 weeks ago and hopefully you keep these videos going for us. Video is awesome way to explain Uber and how to better our business. When I get it..and will definitely pay it forward to you.Thanks.

[@AutoAuctionRebuilds]

Thank you. I appreciate that!

[@MrMaxRebos]

Dude... awesome video. I kid you not. I have been in the service industry, restaurants, for 14 years. Customers are nit4always right even though they think so and treat us like crap. I give 1 star to riders that make me wait more than 2 minutes.

[@AutoAuctionRebuilds]

Max Rebos LOL

[@liciamacaluso9349]

I was wondering about messes passengers may make in my car and no way will I give them gum. I don't see why we need to give them anything except respect and kindness when they enter our vehicle. hopefully I will start driving soon but still need to work on getting some gloves and barf bags just in case. What kind of cleaner would you suggest for vinyl dashboards. I have cloth seats and am thinking of getting seat covers too.

[@AutoAuctionRebuilds]

Licia Macaluso In over 2 years I've had 3 messes. It's rare. For my dash, I use a microfiber cloth. No cleaner necessary. Seats, and floor, I have it detailed (steam cleaned) yearly.

[@JessicaWatts]

I drove taxi and livery vehicles for several years so I completely understand how hard it can be and how to treat every uber driver with the Same respect i expect them to treat me with, id never give a bad rating unless the driver was reckless driving or drunk lol, good videos i completely relate

[@garyjustice4965]

Gary J: we do enjoy the videos....Question: Do we start the trip upon arrival at pick-up address OR wait unitl they are in car ??

[@AutoAuctionRebuilds]

Thank you. We wait until they are in the car, and you confirmed they are the correct passenger(s).

[@MARKINAU8]

I respect and totally agree with you. I've been down to the rock bottom like you and bounced back with hard working.

[@AutoAuctionRebuilds]

MARKINAU8 Thanks, we work hard but it's worth it

[@SWIFTY_WINS]

Hey Randy, I dk if you've done a video on this yet but if so I have not seen it. How do you tell if there is an hourly incentive going on in a given area? I can obviously see and find some surges on the app, but if there is a local guaranteed hourly rate incentive does it also notify you of that right on the app? Like does the app tell you what the incentive is, what hours it runs for, and where it's located? Also, I assume you are also making your standard fares in addition to the hourly incentive once its been activated, or does the hourly incentive rate just trump everything and you just make the hourly incentive amount while taking as many PAX as possible?

[@AutoAuctionRebuilds]

IconProduction01 If there is one, they will email you, and text you with a link to sign up for them. And, no. It's one or the other. Whichever is greater is what you keep.. Also, bare in mind the incentive rates are BEFORE Uber takes 20% for X or 28% for XL.

[@SWIFTY_WINS]

Uber Man U the man Randy, thank u so much. You've helped me with so much Uber info. I feel like I owe you something lol. Is there a way to privately message you on KZbin? I've never tried it before. I'd like to trade personal email addresses with you if that's cool? I promise I won't blow you up I just want to send you a gift if that's cool and posting your address in the comment section won't be a good thing lol.

[@AutoAuctionRebuilds]

IconProduction01 email [e-mail], BUT I don't expect anything from helping. I love to help people. Have a great night.

[@SWIFTY_WINS]

Uber Man Haha, how did I know you'd say that tipping isn't mandatory. Cool, I'll shoot you an email then thx.

[@SWIFTY_WINS]

+Uber Man - Hey Randy, I sent you an email like 2 weeks ago now to [e-mail], but I never heard back from you... I'm sure you're busy as hell, but I thought you might have seen it by now. I really appreciate your channel and your vids, so I just wanted to send you a small gift as a thanks. Just let me know if you got my email or not, thanks again for all the helpful info. Uber on!

[@grandslam1044]

Generally what is the max time you will pick up pax?Also what do you do when in the middle of a trip somebody wants to stop at a bank,go thru drive-thru,etc.

[@AutoAuctionRebuilds]

+Steve Olofson I usually won't go more than 15 minutes. I always take them where they request. That's all part of the job.

[@youknowme2252]

I work in London and week ago I got two girls in my car and they just got their food from the cebab shop.I ask them very polite not to eat in the car.And one of them turn to her friend and have asked her " since when we are not aloud to eat in UBER " 😂😂😂 Guys respect your cars and don't let your passengers do what ever they want.

[@AutoAuctionRebuilds]

Amen!

[@lonepetersen9528]

I haven't even started driving yet, and I love the hell out of you. you will be my go-to-video-dude to get my driving done as great as it can possibly get

[@AutoAuctionRebuilds]

Thank you. Let me know if there's anything I can help with.

[@lonepetersen9528]

Thank you. I sure will. I'm just trying to get a lil been t of training in and research first before I throw myself in the pod

[@luciusbrown5308]

I agree with most of what you're saying. Why on earth would you knock off a star if they ask for an aux?

[@AutoAuctionRebuilds]

lucius brown Ok, ok. I may have been a little extreme there. I was pissed.

[@bdpjumbi]

Uber Man Was gonna write the same thing. I've been watching your vids because you seem level headed and I'm glad to see you admit when you make a mistake. Keep up the good work! Not sure if I am going to drive yet, need a car, but am learning a lot.

[@HansWienhold]

As someone who has been in the "ridesharing" (nudge, nudge, wink, wink!) business for over 30 years, I find your videos highly entertaining. I have one question for you. Did you really expect that driving for Uber would be any different, any different at all.... from driving a licensed cab using "outdated" technology?

[@andrelopeznoble7907]

Do you keep your tip jar in view for the pax to see and get the hint? I should do that. PS: Kicked three rides out of my car in less than a week. A touchy feely gay drunk guy (though If you are a woman, OK to touch me), a 20 something lady who wanted me to speed on slick pavement near a children's park, and a party of three in Malibu who got in my car and immediately started to belittle me . Today I picked up some guy in multi million dollar home from Beverly Hills and all way to LAX he's telling me how to drive, Finally, I told him I did not appreciate all this back seat driving and that I am the one who is absorbing risk of any unsafe driving. Finally I told him he was in my car, and not a taxi. HE seemed amenable to all that. Gave him 3 stars anyways.

[@AutoAuctionRebuilds]

I do not use a tip jar, no. I keep some cash in the center console where they can see it. That usually gets the point across. Sorry for the 3 crappy trips, but thanks for sharing them with me! We've all been there!

[@andrelopeznoble7907]

Uber Man I was wondering why all of sudden I was receiving tips recently. Now that you say it, I had left some of my own fives and ones in my center console and voila I get a tip on three consecutive days! Before then, almost none.

[@everss02]

Drive to the location on the app, hit arrived. College kids seem to be the worst, I refuse to play hide and seek, after 5 min cancel and collect 5 bucks. If they call you, you can judge if a douche or not pretty fast, if they don't sound super nice I'll sit 5 min and cancel, not even try to find them. The video quality is FINE man. What needs to happen is when we rate them we should be able to add notes also, I can't stand when ppl enter an address and not a bar/restaurant name. It make it loads easier if you have the name. P.s. don't beat the system, game the system

[@AutoAuctionRebuilds]

everss02 Thanks man. I have been "gaming" it for awhile now. This week, I'm seeing what I can do putting a little effort in. (Little because I'm still staying home, and only accepting pings from here, instead of going out looking for them). Just another experiment. :)

[@rantsinpatwa]

I am learning to use their tone to judge if they will be a problem or not. It's I'm about to start my second week and I have be polite, curious and patient with all my passengers, yet I don't get 5stars on every ride. SMH. I will start canceling on impolite ppl. I love the work but this rating system is stressful, when I open doors for ppl and treat them well, have water, coconut water for them, then I don't get a 5 star rating because someone wants to be an asshole. I'll say goodnight and some act like they don't hear me. I won't be generous with passenger ratings anymore.

[@ambermarie1615]

Thank you, I take that as quite a compliment. I'm 5'7", 116 lbs, and 44 years old. Auburn hair past my waist, blue eyes ans full blooded Sicilian. Long story, but I was bred and supposed to be born in Katania, Sicily. In some adoption scandal I was born here in Phoenix and adopted immediately, it was prearranged. So I'm an American.

[@sends2aaron]

Amber Marie wants to jump your bones, Uber Man. Get on that!

[@ambermarie1615]

You're an idiot!

[@prospertech1860]

+Amber Marie You makes no sense . Aint nobody got time for that!

[@Jonathan01233]

Hows the traffic out there ? Im a driver in nyc and Ive been getting low ratings. which i have no idea why.

[@AutoAuctionRebuilds]

+J Brandon Traffic is pretty good out here. Not bad at all.

[@victorsolari671]

Great video Uber Man. I am starting to understand and feel your pain, but for me after driving the city bus for 8 hours, driving for Uber it is a wonderful thing.....well at list for now lol. Quick question: when I arrive to my destination the app tells me that I arrived and goes into the star trip mode automatically and does not let me hit arrive anymore. Is it because I waited to long to hit arrive when I could ?

[@AutoAuctionRebuilds]

Victor Solari No, in some areas that is how they have the app set up. I hated that, and they changed it here.

[@YeeiPlay]

well said Uber Man you show them... You are a professional driver man and fuck this stupid passengers with no respect... passengers need the ride and they need to be respectful... Your words are very true man,

[@AutoAuctionRebuilds]

+EL Maje Gamer Thank you brother! I appreciate that.

[@navdhillon7912]

Isn't the whole point of Uber you're your own boss and don' have to put up with dipshits...keep doing your thing

[@alday96]

I agree with you to some extent, however the does Uber use the same scale to remove the passenger that they use to suspend the driver. To me I give them all 5 stars if I feel that were good for me and the next driver that picks them up. However, like you I will rate them less than 5 if it was a bad experience, so the other drivers can decide if they want to pick up this passenger. As always, I enjoy your clips very much. Learning a lot.

[@AutoAuctionRebuilds]

+alday96 Thanks for watching, and the comment buddy. Take care.

[@LivingOutinOKC]

i was thinking of trying out Uber Driving, i live in the Moore, Okc area... and was trying to find out if it would be beneficial to me. I haven't watched all your videos... but i want to know if you think its worth it...

[@AutoAuctionRebuilds]

There is money to make out here, yes. Join my local group here: facebook.com/groups/480974442058576/

[@bradleygreen537]

Thanks for the link,Randy.You are a first class human being.UBER-On my friend.

[@AutoAuctionRebuilds]

Not a problem. Thank you.

[@bradleygreen537]

Randy,I saw on one show your wife is selling her foodstamps?

[@bradleygreen537]

I hope she realizes how hard that uber guy had to work to pay her bills?

[@bradleygreen537]

Good guy Randy,you have to take care of kids,no one else,can and will.

[@bradleygreen537]

No metals for being a great father,self satisfaction,only.

[@VideoNOLA]

So $66 in earnings minus $15 in gas/service/wear and 2-3 hours of your day spent driving. Is it worth the personal risk and insurance exposure to make, at best, a net of $16/hr. before taxes?

[@AutoAuctionRebuilds]

+VideoNOLA Sure

[@Ayojjosh.aartist]

+VideoNOLA DEPENDING ON YOUR MARKET (area you live), your circumstances, and reason for needing the money, time you have/want to really devote. then YES! damn stop asking this question! plus also ask yourself how long are you gonna do ridesharing in whole. me only another year and half. literally on birthday i'll be done. and my car would be paid off and im cutting ties to uber until the time is right. i only do this part time and with the money i make part time hell yea its worth it.

[@Ayojjosh.aartist]

+VideoNOLA plus my Camry gets 27miles a gal. so #boom

[@jerarickertsen4824]

I've enjoyed your videos, and have shared with my hubby. I took my first "drive" tonight! Short trip, $ 4.00 Whoo-hoo! I have one question for you; Do you ever feel like (all money aside) you're contributing to the safety of your community? Although I've only taken one trip, I feel like my city is a little bit safer tonight for my one little iota of a drive. My biggest poo-poo about the whole idea is that you never know where the rider is going to want to go until you 1. accept the call, 2. get there, and 3. ask!. That I think, is important for a "work at home" mom like me that has to retrieve kids from school at specific times. I'd like to hear your thoughts....

[@AutoAuctionRebuilds]

Jera Sanders Rickertsen I always KNOW that my community is safer because of me. I feel good about my job. It's a needed service. I agree it'd be great to know where they are going ahead of time. I've made close to $300 for 11 hours of work. It will get better as you do it more often.

[@ambermarie1615]

Hey sweetheart, I wouldn't tolerate the obnoxious or condescending, or simply rude clients either. I think that if they're from out of town coming from the airport for example that if they VERY POLITELY ask about charging a nearly dead phone, that shouldn't cost them a star. It's all about attitude and behavior. I understand how aggravated you must be, but you're a good Navy man, a good man period! I'm not a driver because of my health, but I grew up on a tour bus dealing with rude and drunken idiots wo thought that it was about what they wanted. To the point that one huge biker grabbed my behind. When I instinctively flipped around, punched him in the throat, people quit treating me like a thing rather than a lady. Don't take my statement "biker" the wrong way, I'm a former motorcyclist myself. Just remember who you are, and don't tolerate disrespect, discourtiesness, or condescension from anyone ! Be careful out there friend.

[@AutoAuctionRebuilds]

Amber Marie Thanks for the comment, I'm doing my best out here. You'd make a great driver!

[@iathanks8548]

Uber Man question why go down a star for a phone charger? We are judging asking because we need to charge our phones. If they don’t have one I usually just ask if they will plug my phone in with my cord I brought. I need my phone and if they say no because they are using them I’m ok it’s their car. But why go down a whole star for no real reason

[@songchan8295]

Thanks for the advice on rating. I had experienced where passenger use my auxiliary cord and blasting the sound so loud that I can't concentrate driving. So I just tell every passenger that I don't have one, to save me the problem. How do you handle the passenger that is rude, asking you to wait at his destinationation to take him elsewhere, having the interior light on the whole trip and to tell you to speed up to his destination?

[@AutoAuctionRebuilds]

It's YOUR car. You make the rules. If a passenger does not like it end the trip and toss them out.

[@rafaelnunez4725]

It is funny the way that you talk about respect and the amount of cursing you use to express you disappointment. I do really admired the commitment to inform us about uber, but honestly you have to stop the use of profanities you just do not need that. Good luck and keep the good work without cursing cause you are a 5 star man

[@davdez2704]

Epic rant !!! Tips make my freakin day, last week I got 50$, that's 2 tanks of gas !!! I have well over 1,000+ trips under my belt and only 3 people have asked for water and 2 people have asked for a iPhone 6 charger... Yeah just let me go to Best Buy tomorrow and buy a charger for your phone and some water so you can take a sip and litter... What program do you use to edit your videos ?

[@AutoAuctionRebuilds]

Dav Dez LOL Thanks :) I currently use Cyber Link Power Director 12, and on occasion Adobe After Effects 2014.

[@musicfan789]

Dav Dez I got these awesome chargers on Ebay and the lightning connectors for about $15 total. They love 'em!

[@georgesmith5437]

Hey UM, Before I forget have a Happy & Prosperous New Year. Good advice in the 5 star system. I recently was dropped from 5 stars to 4.86. How can I find out what the bad rating said? Uber feedback says "mistimed trip". I doubt it. I've got 160 5 stars out of 175 for the past 3 months. Maybe I'm taking it to personal. I go out of my way to make each trip a professional experience. In 2016 the passenger will have to work for the 5 stars too!!!

[@AutoAuctionRebuilds]

+George Smith I'm about to do a video about the ratings. I stopped caring about ratings a long time ago. I maintain a 4.8 and I do nothing special. I drive.

[@markmiller6423]

Have things gotten better at uber for you since this video was posted? I'm asking because I'm registered with uber, I just need to have my auto inspection done but I'm worried about how the drivers are treated by customers and management.

[@AutoAuctionRebuilds]

It's a LOT better. LOL. I was really upset here.

[@BillionExpert]

Bro, you just keeping it 100% and I agree with everything you're saying right now!

[@AutoAuctionRebuilds]

+BillionExpert Thank you.

[@nyleah411]

Where do you see their star rating? I've been takimg everybody!: ( I feel like I have no time to see or don't know where to look: ( I'm going to start declining less than 4.5!

[@AutoAuctionRebuilds]

+Sarah Baker It's under the briefcase AFTER you accept lol. They trick us now!

[@bunbury555]

I'm with you there 100%! great vid, thanks for putting this message out there! im sure many drivers like me feel the same way

[@AutoAuctionRebuilds]

Juan Carlos Happy to put it out there!!

[@ho9784]

his rant at 6:06 had me really laughing out loud. that was funny.

[@AutoAuctionRebuilds]

+ho Thank you. I just watched it again and laughed my ass off.. WOW I was on one.

[@fudgedogbannana]

Dude, listen to this. I got a uberpool call from the USC area (University of So. Ca. ) as it turns out it was a student that wanted to get from one side of the collage to the other (a pool ride!) I picked up another rider a couple of blocks away, the first pool caller asked if I would drop her off first because she was in a hurry. CAN YOU BELIEVE some people ? the whole ride was less than a mile and she called pool....I gave her 3 stars.

[@redseaguille2166]

Good video! I wish we could read why passengers rate us 4 stars or 3 stars etc. If we know why they rated us we could fix the experience better right? I don't do water or open doors. Just mints in the back seat. I average 4.8 rating 2015 Chrysler 200 here. 3 week driver in Tampa fl. Love this part time job. Love UBER!

[@AutoAuctionRebuilds]

redseaguille Thanks for commenting! I'd like more insight into why they rate low as well. Oh well I guess. :) Uber on!

[@kent7711]

Here is a man who learned the hard way. R E S P E C T

[@AutoAuctionRebuilds]

TY

[@paliluv05]

best uber video ever. as a fellow uber driver? this is what i keep thinking

[@AutoAuctionRebuilds]

Thank you.

[@anthonyjulson8840]

so if the customer contacts you and says they are coming, do you give them more than 5 minutes? I'm not talking outlandish amounts of time though.

[@AutoAuctionRebuilds]

I'll usually give them another 5 minutes. After that, I'm out.

[@anthonyjulson8840]

+Uber Man thanks

[@AutoAuctionRebuilds]

You bet.

[@sabbymac]

I like it. It's super flexible and the pay really isn't that bad. Pay attention to what's being said on here. It's good info…

[@AutoAuctionRebuilds]

Glad you're doing well

[@flyhighparaglidingCarlosM]

This is exactly what I'm doing here in Miami, the city of a lot of nice people but a lot of scam bags too...no sure if is the right expression for those low level of passengers Cheers folks !!!

[@Zdosse]

For example, if something happens like your situation then I cancel the trip or I'll make them cancel the trip (so it won't hurt my rating) could the rider be able to rate me right away after cancellation?

[@AutoAuctionRebuilds]

Riders can not rate if the trip is cancelled.

[@Zdosse]

+Uber Man Cool. Thank you.

[@deniciarichardson3814]

I just got approved to be a driver ...like yesterday. I didn't know about the sign on bonus. Is it too late to get that referral going?

[@AutoAuctionRebuilds]

No it's not. Just contact them through either the app or the email they sent you.

[@deniciarichardson3814]

Whats your name again?

[@linnell6103]

man uber man I feel you. I deliver 5 star rides, be nice to then, engage in a conversation, and get them to their destination in a timely manner. I think I'll get a 5 star, but I turn on my app the next day, my ratings drop .1 point.

[@AutoAuctionRebuilds]

+Linnell Hamilton Right!?!?!

[@linnell6103]

Why don't you drive for lyft

[@AutoAuctionRebuilds]

+Linnell Hamilton They denied me.

[@linnell6103]

+Uber Man they denied me too. I had to email them. I waited 8 months and said f it. I want to say he denied me because my 2014 didnt have pop up locks. I emailed them and told them I drove for uber for a long time and they approved me 2 hrs later. I mean uber man if you got approved for uber with their strict requirements you should try to email lyft like I did. been driving lyft for a month.

[@linnell6103]

+Uber Man well you better email them back because they denied me 8 months ago. I told him my situation and the reason I believe I was denied I guess it was due to my car not having pop-up lock s fast forward I have been driving 4 Lyft about a month now. I told them I was driving with Uber has stricter requirements. when I sent that email they approve me an hour later.

[@The_Woof_Pack]

hey is this the video you were talking about that you give bad advice and you wanted to remove?

[@LivingOutinOKC]

OH and do you record your rides so you have video conformation on how people act??

[@AutoAuctionRebuilds]

I sure do!

[@LivingOutinOKC]

i was going to ask the same thing so if you had an unruly passenger then you had proof...

[@AutoAuctionRebuilds]

You got it. :)

[@LarkLoganYourRockinRealtor]

Manners have gone the way of the pay phone and that's ridiculous. I agree - no manners, bad attitude - they can wait for another ride.

[@AutoAuctionRebuilds]

You're 100% correct!

[@luisbohorquez7096]

You go Uber Man ....Very well said .As a fellow Uber driver I really appreciate that. And as a fellow driver myself I really want to have my riders happy and content.But on occasion unfortunatly you do get those riders that you're mentioning.,Thank you, thank you, thank you Uberman .You're the best

[@AutoAuctionRebuilds]

Luis Bohorquez You're very welcome :)

[@garyjustice4965]

Gary J: I find 90% of my passengers are pleasant and enjoy the trip....The problem arises when you get riders that treat you based on the fact that their only paying 1/3 of a local taxi..

[@AutoAuctionRebuilds]

You got that right!! And it happens too often.

[@ccharlie350]

have been giving riders that don't tip a MAX of four stars. If everyone would do this then it would become obvious who the cheap non tipping people are and don't pick them up

[@mayheamk]

Hey man something I wanted to ask you for a long time, i was hoping if you could elaborate on the minimum trips you mention in your videos? like what is the number of rides you trying to achieve or the number of hours in order to get your guarantee hours? id love to learn more on that, also I would love to see your tip jar, isnt it difficult to place it somewhere in a car, would love to see it if possible.

[@AutoAuctionRebuilds]

I need 4 runs per night to meet my average, and that's what I shoot for.

[@jeff91199]

Uber RUSH messenger here. Two word response: damn straight! +100

[@AutoAuctionRebuilds]

Thank you.

[@susanbrown6853]

Well Randy had my first good night in Gainesville, FL, College town of the Gators, did good. Had one ride that took forever, she was drunk, did remember where her hotel was, drove around for 40 mins. Looking for it, Finially told her too call a friend, she did, and he paid for a room for her at Days Inn, he was really happy I was trying too help her, I didn't want her too get hurt or rape. I had to turn my phone off too stop getting riders, so I am going back up there again! Hope thing are going better for you. Susan

[@AutoAuctionRebuilds]

Susan Brown I'm thrilled you had a great night. College towns are great! LMK how it goes next time you head out there plz. Best to you.

[@obleveon]

I thought it was just me! This guy pings me to a location and he tells me to go the gas station across the street and wait until he is ready. No! You call us when you're ready.

[@AutoAuctionRebuilds]

LOL!! These passengers right?!?!?!

[@scrubtechmt]

Thanks , for all of your help &advice !

[@AutoAuctionRebuilds]

I'm always happy to help! Thanks for watching.

[@raffaela59]

If they make me wait, they lose a star If they don't tip, they lose a star.. Funny, 80% of my passengers get 3 stars... The ones with attitude get even less.... I'm really getting burned out cow towing to cheap, entitled passengers for really no money...