Unbox and Set Up the HP DeskJet 2700, Ultra 4800 Series | HP Printers | HP Support

[@swakbooty]

Nobody needs help unpacking a printer we need to know how to connect it to wifi !!!

[@HPSupport]

+Tiara Lile Please refer this document to know about setting up your printer: bit.ly/2LLMgaE

[@baliusfamily]

This printer uses HP Smart as the drivers. Go to 123.hp.com for the download.

[@xO_oxDK]

Ironically... yes, that would be the optimal way things work... but for some reason, connecting these HP printers are damn impossible... HP smart will see the printer, but windows wont... wtf.

[@HPSupport]

+OmniFilmDK Please refer this document to know about connecting your wireless printer: bit.ly/2XZ9hxD

[@xO_oxDK]

@@HPSupport yes, ended up using that method... but only because I was lucky I had that old fashioned cable lying around. Why is that still used in your printers? We are at USB C now.....

[@mockingbird_hill]

Really would like to use Instant Ink. Bought the DJ2700 for just that reason. After 4 hours on Sunday and nearly 3 hours with Instant Ink support, I'm not able to use Instant Ink. EWS states Instant Ink is disabled, yet all other EWS services work. I was told it was a problem on my connection, but I can hook up other printers through WiFi and even print this one through EWS. Instant Ink site states that the printer is online, but it has never "connected to the printer" no matter how many times the refresh button is clicked. I think there is a problem on HP's servers (I have researched this problem and have found others have the same issue, and some of them are software engineers and they have ran all kinds of tests on their connections, but haven't found any issues on their end, but have seen problems at the other (HP) end. The only reason I bought this printer over the Ecotank is because I like HP. However, I just need a reliable color printer that will save me money and NOT require spending hours to try and get it to work.

[@HPSupport]

+Mockingbird Hill Please refer this document to know about enrolling in HP instant ink: hp.care/2nXUtuv

[@davidmalt6112]

Was excited to receive the HP 2720 until a whole afternoon later we were not able to get it to print. We didnt realise it would be so difficult to do this task. No lead was in the box to connect printer to the computer either! So now we are stuck.......can anyone help please. We have followed all the instructions to add a printer but it just wont print!

[@HPSupport]

+David Malt To set up your printer for the first time, remove all package materials, connect the power cord, install the ink cartridges, and then load paper in the input tray as mentioned here: bit.ly/3h3NcFd

[@Bellinghamspence]

So you are to put the ink cartridges in step 3, than paper in step 4, than load software in step 5?

[@HPSupport]

+Spencer Albin To set up your printer for the first time, remove all package materials, connect the power cord, install the ink cartridges, and then load paper in the input tray as mentioned here: bit.ly/3h3NcFd

[@lstevie7]

I have the Deskjet 2700e. My setup and wifi connection went fine. This didn’t address the one problem I have with set up: I can’t locate the tray extender (that catches the printed sheets). I’ve felt underneath. Is there a trick to it? Could it have been left out of the box?

[@HPSupport]

Hi there, thanks for contacting! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3gvjsTg Binu - Social Media Tech Support

[@elgato1013]

I have the same issue with two items. Can’t find a network even though Bluetooth is on and printer is near the WiFi!!

[@HPSupport]

+elgato1013 Wi-Fi Direct is a connection option available with most HP wireless printers released in 2014 and later. Use Wi-Fi Direct if connecting through a local Wi-Fi network is not an option or for guest printing. Read the section under this document for your device type for steps to connect and print using Wi-Fi Direct: hp.care/2pp7a6C

[@baliusfamily]

This printer uses HP Smart to connect to Wifi. Go to 123.hp.com for the download. Bluetooth is not wifi.

[@foosheezoo]

Can I connect my printer via Bluetooth to use it on my laptop?? If so then how?

[@jamie2695]

When i print from my phone it prints really small. How can i fix that?

[@HPSupport]

+Jamie May I know to which phone you have connected your printer? For ex: iPhone, android etc.

[@brendamckinsey5533]

Wow jamie how did you get ho support to answer. We still have a brand new fall 2020 printer that can’t connect to Internet!!!! And I’m looked for hours to find a phone number with human service. SO DISAPPOINTING

[@jessicahuynh6662]

I’ve had the 2700 series for about two months & it worked great, but just last week is started printing blank pages after I replaced the ink cartridge!!! Can anyone please help me😭

[@HPSupport]

+Jessica Huynh Please perform the steps mentioned under this document to fix this issue: bit.ly/2oQdUbp

[@michaeljosephharrison5222]

The Hp Smart app on my computer will not respond when we try to click on any button.

[@bernadettebranigan7509]

The ink cartridges won’t snap in place??? Any suggestions

[@HPSupport]

Hi Bernadette, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in inserting cartridges on your printer. I will do my best to assist you. Please refer this document to know about inserting ink cartridges; bit.ly/44KEdlI Binu-HP Social Media Tech Support

[@janetweeks5]

The power cord connection does not seem very secure or well seated where it connects to the printer. It does not push in very far and falls out easily. Is this normal?

[@HPSupport]

Hi Janet , thanks for contacting HP! I understand that you are experiencing an issue with the power cord connector of your printer. I will do my best to assist you. This seems to be a hardware issue with the printer. Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Binu - HP Social Media Tech Support

[@skrish89]

I know it's not the right video to ask this question. I set a custom pin for EWS printer web page, I forgot custom pin. Unable to login EWS to restore. How can I restore factory defaults on printer. Also tried with usb cable with softwares & drivers > printer assistant > no work

[@HPSupport]

+krishna Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page, and then press Enter. Click the Security tab, and under General Security, set the local administrator password. Keep the username default as admin. Type the New Password and Verify Password.

[@Sheoddlyblue]

What size ink cartridge do we use for this

[@HPSupport]

+s 1 e e Please refer to the instructions under this document to find compatible cartridges for your printer: hp.care/2rsrL7j

[@raphaelineravaoharimanana7275]

MERCI DANS DEUX JOURS JE SUIVRAI VOS CONSEILS J AI CONFIANCE EN MOI ET UN PEU MOI STRESSEE

[@HPSupport]

+RAPHAELINE RAVAOHARIMANANA thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@marilynheiser8249]

i am using printable sticky paper on the preference paper what preference do i use

[@HPSupport]

+marilyn heiser Use your HP printer and word processing apps or pre-formatted templates to print address, shipping, CD/DVD, and other types of labels as mentioned here: bit.ly/2wTVE7L

[@BayonleArashi]

I do not understand why it is so hard to operate this printer, it always makes a mess whenever I need to scan or print by saying it is not online all the time. what is the way out of this constant mess.

[@HPSupport]

+Bayonle Arashi Please perform the steps mentioned under this document to fix this issue: hp.care/2n7rtUY

[@PremKumar-ws2te]

Can I print on both sides of the paper while printing a document? (Through mobile)..

[@HPSupport]

+Prem Kumar If a Printing Shortcut tab is available, click it, select the Two-sided (Duplex) Printing shortcut, and then select a page flip option from the Print on Both Sides Manually or Two-sided (Duplex) Printing menu.

[@PremKumar-ws2te]

@@HPSupport tqsm

[@ahah1785]

Does it include a usb cable? Im NOT doing the wireless hassle...

[@HPSupport]

+AH AH AP EM only: Yes 1.5 m (USB) cable; AMS, EMEA: No, please purchase (USB) cable separately

[@Burro-de_Dios]

Mine just keeps saying there is no driver available and wont let me print

[@HPSupport]

+Joshua Israel May I know the operating system installed on your computer so that we can check the details for you?

[@baliusfamily]

Go to 123.hp.com, this printer uses HP Smart as the drivers.

[@CatherineBilyeu]

How do you connect the cable to my computer as I got the cables but don't see how to connect it was I have ha a hard time getting the other on to stay online

[@HPSupport]

Hi Catherine, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3leB8I0 Binu_HP Social Media Tech Support

[@znchf794]

just got one of the 2700 and it didn't even come with a USB cable. No way to connect it all. Thanks a lot!

[@HPSupport]

+znc hf USB cable is not shipped with the printer. You need to purchase it separately.

[@PremKumar-ws2te]

Yes dude, and btw, didn't you check it before you place your order...I mean.. This series expects you to use wireless printing rather than usb.. No offence Edit: I got my hp Deskjet 2729 today and it came with a usb cable.

[@moetones2024]

Very difficult, so can I just connect to my hp desktop computer to download drivers and such. Is the square connector slot on back of printer for ethernet or is it a computer connection? Thanks

[@HPSupport]

+Moe Coole Please refer this document to setup your printer: bit.ly/3h3NcFd

[@KakdwipHomeDesign]

Best low budget hp printer for A3 page print .....which one ???

[@HPSupport]

+Ujjwal Roy You can search for the printer here: bit.ly/2SYhShg

[@chseahawk]

I cant connect the deskjet plus 4152 to wifi using the wps button on my router. I dont have a computer. The printer doset show up in the app to connect. I can't get th hrough t ok support either.

[@HPSupport]

+Charlotte Please try setting up your printer as mentioned here: bit.ly/2XZ9hxD

[@chseahawk]

@@HPSupport I have already done that. I got it connected once. Then somehow I ended up using the setup wizard (which I cant even find my way back to) and got an error during the connection process. Now I cant get it connected again. I also tried "resetting" the printer by unplugging first from the printer then the wall. Still won't connect.

[@nahianmonir6070]

I put the ink in but it’s just blinking orange and it says E

[@HPSupport]

+Nahian Monir Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3DylrAq

[@nahianmonir6070]

@@HPSupport I tried all that, my screen still says E3 and the cartilage won’t stay in it just pops out as soon as the holder thing starts moving, it’s the ink cartridge that came with the box

[@ElDelBeeptus]

Whats the app to Connect my device to the printer

[@HPSupport]

+Benbread - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it?

[@brandonfarfan1978]

Nice.👍

[@HPSupport]

+Brandon Farfan I am glad to know that the video was useful to you.

[@BinhLe-rx9xf]

"After you install the printer on your computer or mobile device and print three print jobs, an alignment page prints."

[@HPSupport]

+Binh Le To set up your printer for the first time, remove all package materials, connect the power cord, install the ink cartridges, and then load paper in the input tray as mentioned here: bit.ly/2RbobfX

[@inekegrooten9087]

I can't see in the video what means the different buttons and I can't see who to read the dispaly.

[@HPSupport]

+Ineke Grooten Please refer this document to setup your printer: bit.ly/3gvjsTg

[@michaeljosephharrison5222]

It also takes a long time to load and search for my printer.

[@HPSupport]

Hi Michael, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know. Binu_HP Social Media Tech Support

[@michaeljosephharrison1803]

@@HPSupport I have been trying to use a Lenovo Windows Desktop laptop. I do also have an iPhone 12 though.

[@HPSupport]

Thanks for the reply. Please try setting up your printer as mentioned here: bit.ly/3uFxl6m Binu_HP Social Media Tech Support

[@remakerhythm3722]

Can anyone help for Hp deskjet ink advantage ultra 4800 printer , how to change wifi connection ? If anybody can help , pls respond ... Thanks in advance ...

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about changing WIFI connection. I will do my best to assist you. Place the printer near the Wi-Fi router. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard. Select the name of your network, and then enter the password to complete the connection. Binu_HP Social Media Tech Support

[@jackiegibson6208]

I have had my hp desk jet 2700 for 1 month. I needed ink so I replaced both and the damn thing won't print from my chrome book. Can anyone help??

[@HPSupport]

+Jackie Gibson Set up a network or USB connected printer with a Chromebook as mentioned here: bit.ly/3khktPF

[@michellesmith9719]

whenever i try to put the ink cartridges it doesn’t snap into place and on the app it says the cartridges are trapped or blocks and it’s really frustrating. What can i do?

[@HPSupport]

+Michelle Smith Replace ink cartridges that are low or out of ink with new, genuine HP ink cartridges as mentioned here: bit.ly/2FVlHQK

[@Slippy218]

Still to this day this thing is impossible to connect to

[@HPSupport]

+Bryant Victorian Please refer this document to setup your printer: bit.ly/3gvjsTg

[@ramutripura763]

Hlo sir why my hp Xerox copy page are small size coming

[@HPSupport]

+Ramu Tripura Please perform the steps mentioned under this document to fix this issue: bit.ly/3niaZEH

[@ramutripura763]

@@HPSupport sir please send this process video,,,

[@foosheezoo]

How do I connect this to Bluetooth with my laptop???? Or is this not an option????

[@HPSupport]

+foosheezoo Wi-Fi Direct is a connection option available with most HP wireless printers released in 2014 and later. Use Wi-Fi Direct if connecting through a local Wi-Fi network is not an option or for guest printing. Read the section for your device type for steps to connect and print using Wi-Fi Direct as mentioned here: hp.care/2pp7a6C

[@cryfintechcreativecornerfo8530]

4178 prints too slowly? Why

[@HPSupport]

+DIY MINDS Please perform the steps mentioned under this document to fix this issue: hp.care/2oI3ieR

[@robertoconnell8153]

Doesn’t installation on the computer count as set up?

[@HPSupport]

+Robert O'Connell Yes. It is counted as setup.

[@foosheezoo]

How did you install it with your laptop? I am not able to connect it to my laptop!!

[@sooikcho6392]

FYI, It does not work with school wi-fi or school housing wifi (or public wi-fi). you should buy the cable to use the printer.

[@HPSupport]

+sooik cho Please ask your network at your School first, normally the won't allow you to connect printer. Technically you can't connect your printer to the uni network because there is NO SPACE on printer to sign it. Even you can connect, my suggestion: do not do that, you open for many students to use your printer, it will be a costly business. But your printer supports Direct connect printing. Please try the following setup: www8.hp.com/us/en/ads/mobility/wireless-direct-printing.html

[@hotchocolate7681]

This is not connecting to my wifi

[@HPSupport]

+hot chocolate Please refer this document to know about connecting your wireless printer: bit.ly/2XZ9hxD

[@hotchocolate7681]

@@HPSupport thanks I got it to work

[@abigailcritton4817]

Mine keeps saying its offline and busy ?

[@HPSupport]

+Abigail Critton Please follow the guidelines under this document to fix this issue: hp.care/2n7rtUY

[@ved152]

Software works horribly slow. It takes me 3-4 minutes between open and print button. Took hours to set up as it didn't work as it should have. My Mac still can't find the printer. Only working via HP Smart app and print job fails half the time. I never had a problem with any other printer but really struggling with HP one.

[@HPSupport]

+Ved Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@sumblwnup8695]

Doesn’t print another page after printing one

[@HPSupport]

+SumBlwnUp86 Please follow the guidelines under this document to fix this issue: bit.ly/32AWjY6

[@crazyforcanada]

In real life, the paper does not slide down that far to near the top of the paper guide in back. it sits there, the top half of the small bunch of sheets warping backward.

[@HPSupport]

Hi Habeas, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper pick up issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hocW4y Binu - Social Media Tech Support

[@crazyforcanada]

@@HPSupport I finally got the machine to work. It's incredibly slow, but the printouts are very clean and look good.

[@HPSupport]

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@brittanymcgee4956]

The app can't ANY wifi networks and there isn't a software to download to my computer, so there is literally no way to set up this pos printer

[@HPSupport]

+B Mcgee Please refer this document to know about setting up your printer: bit.ly/2LLMgaE

[@baliusfamily]

This printer uses HP Smart as the drivers. Go to 123.hp.com for the download.

[@xO_oxDK]

@@baliusfamily doesn't help when HP Smart wont complete the install........ and Windows cant see it, although it's visible on the network.

[@jeannemcleod6964]

My alignment is not printing

[@HPSupport]

+Jeanne McLeod Please refer to the instructions under this document to fix this issue: bit.ly/2m81U3p

[@jeneanedenger1133]

I have lived long enough to have about 3 good printers (I'm 79 yrs old). This HP DeskJet Plus 4100 is a piece of trash. I've never had trouble setting up my printers, easy. Can't do anything with this. I turn it on and it keeps going on making noises. I can't put the ink cartridges in. Therefore I am stuck for hours and hours trying to get this thing to work. So now what. I need a printer manual and/or a human voice to talk to.

[@HPSupport]

+Jeneane Denger Please refer this document to know about setting up your printer:bit.ly/2XZ9hxD and please perform the steps mentioned under this document to fix noise issue: bit.ly/2wc1nl0

[@medcureclinic5250]

my printer says its offline

[@HPSupport]

+Deborah Yisa Please perform the steps mentioned under this document to fix this issue: hp.care/2n7rtUY

[@gabriellepappa]

Just needed a basic printer. Bought the most basic I could find. 3 1/2 hours of one glitch after another. Really HP? People want less aggravation, not more. This is a problem with leadership. Take heed, competitors.

[@HPSupport]

+Tranquil May I know the model number of your printer and the exact issue you are experiencing on it so that we can check the details for you?

[@fatbaldandover40]

Got to admit mine was a bitch to set up too, certainly NOT simple

[@TimNewTim]

Absolutely - load of bloody shite. I also bough a 'simple' 270, Need a master's degree in IT to set up.

[@clareevans6705]

swnd it back there rubbish printers. after a day and half of trying to connect wifi and speaking to techs,i give up and sent it back, i have now gone back to my old ptinter which are easy to set up. hp photosmart c4580

[@ardisafuan]

Password cannot be entered, I have entered the correct password. Any password reset? Printer 2700

[@HPSupport]

+ardi safuan I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. Try 12345678.

[@mohanpujar7403]

The use of USB cable was not explained!

[@HPSupport]

+Mohan Pujar Set up your printer for a USB connection on a Windows computer, Mac, or Chromebook as mentioned here: bit.ly/3raPxCq

[@bruceprellwitz7258]

this is a classic catch 22 situation.they tell you to download hp smart to install your printer and even when downloaded, it is a blank screen and when you click on hp support, it tells you to download hp smart. I, like 99.96 % of the people on this comment section have the problem that nothing works and there is no way to get a fix. My printer did print a couple of jobs ,18 hours after I gave up trying to figure out how to make it work , so I don't know how to reliably use this thing . now it just says that there is no communication and no printing.

[@HPSupport]

+bruce prellwitz Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@ShannonNHardy]

regret buying this printer, there's no help number without putting in a serial number but i can't even find the serial number. also can't set it up to the wifi no matter what number i put in -- there's many number and none are labeled. great job HP

[@HPSupport]

+Shannon Hardy Please refer this document to know about setting up your wireless printer: bit.ly/2XZ9hxD

[@PkKingX11]

You skipped the hardest part... actually connecting the printer to the app. Impossible.

[@HPSupport]

Hi Rokas, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu-HP Social Media Tech Support

[@jackiegibson6208]

I have used HP since the late 80 early 1990. Love them wouldn't recommend any other company. NOW I am ready to heave this printer out of my 10th story window. No telephone # to get customer service. The virtual robot or whatever it is. can never reply with what you need.!!! Not happy!!!

[@HPSupport]

+Jackie Gibson Please refer this document to setup your wireless printer: bit.ly/2XZ9hxD

[@FainAion]

Why the hell do i need an HP Smart Account for simple Tasks like Scanning ? Why do you guys need my Mail Address and personal Info for simple Tasks ? Why do you guys sell my personal Info to other ones ? Sounds like a Juicero produkt for me

[@HPSupport]

+Kai Ehm Please refer this document to setup your printer: bit.ly/2RbobfX

[@lal1883]

don't waste your time with the 2700 took forever to connect, the test pages printed really fast but to try and print anything else takes forever,we've tried every troubleshooting suggestions and videos ,unfortunately i lost the reciept and can't return this peice of garbage

[@HPSupport]

+LA L Please refer this document to setup your printer: bit.ly/3gvjsTg

[@lal1883]

@@HPSupport we tried all that, the test page,the color page, the quick start guide they all print out super fast but try and print any kind of document,recipes etc, takes up to 3-5 minutes.,still a peice of crap ,we gave it away and bought a canon printer

[@bartvanlierde2925]

these printers are rubbish, constant connection issues, printer offline while it is clearly online, have to run hp print and scan doctor every time on all the pc's to get it to work, after 2 months had to send it in cause it tore up all the paper it grabs and then blocks. got it back and still the damn connection issues, about to throw this out and get a decent printer.

[@HPSupport]

+Bart Vanlierde Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved: bit.ly/2ObQ5L4

[@davidrichards730]

wish i had read these comments before foolishly buying this.seems its sole purpose is to garner personal info. and waste as much ink printing, i only want print a couple of documents. i do not want to join hp club

[@HPSupport]

+david Richards May I know the complete model number of your printer and could you please elaborate the issue you are experiencing on it so that we can check the details for you?

[@sytoyos]

the worst printer to set up ever made by humans !!what a piece of garbage

[@HPSupport]

+Samantha Yagüe Toyos - May I know the model and serial number of your printer? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c03770424 - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it? - Are you receiving any error message?

[@AlejandraStamato]

This system is terrible

[@HPSupport]

+Ale ST Please refer this document to setup your printer: bit.ly/3EEZ8c4

[@AlejandraStamato]

@@HPSupport thank you, I know how to, i just think it's too much trouble to just install a printer

[@loveeight2123]

I'm installing my wireless printer but it keeps on saying that printer not found .what should be the next step. I already have the direct password where should I type it in? It keeps on searchibg for printer, resulting to "no printer found"

[@HPSupport]

+love Eight Please refer this document to setup your printer: bit.ly/2XZ9hxD