Undercover Boss - Lush Cosmetics S3 E6 (Canadian TV series)

Brandi Halls as a top job at cosmetics giant Lush. But she's cut down to size when she joins the frontline to work in disguise and find ways to improve the company. It's not long before the secret Director of Brand Communications throws the factory into chaos - not to mention overtime

[@lizzieabelson4857]

I watched this and right after I took a shower, and I noticed that Hoang made my soap and face scrub! :)

[@howdy88]

Elizabeth Abelson Keep that packaging forever haha

[@giarose2084]

Elizabeth Abelson SAME

[@alyssagriffin5781]

I want to find some soap from Hoang!

[@goldieancis217]

Same!!

[@alotapsnived]

Hoang made my hair treatment!! this is so cool lol

[@invinciblesummer13]

I love lush but I can't walk in to the stores all the time because the employees can be too much for someone with anxiety lmao

[@izzys237]

Kennedy Aalo Same but just say youre looking for a product and thats all

[@sophiesmith6498]

Kennedy Aalo I agree so much. And also the smell of all the products are so overwhelming too!

[@sashy2495]

Kennedy Aalo yeah exactly ! But personally I use it to face my social anxiety haha

[@chibivampiregirl]

Kennedy Aalo true, tho i can p much ignore that by reminding myself that this is just their job and they HAVE to do it

[@misschristinakaos4494]

Kennedy Aalo employees are told to be super attentive to everyone cause most mall retailers go thru at least 6 secret shops a month. I'm sure you have the same complaint about most out of your out of the house experiences

[@LSantiago65]

Forget about the “gifts”, give them a sizable raise!!!

[@cryptoboy1461]

Exactly!!!

[@1chelib]

Exactly

[@whateverokei]

If I ever choose to shop at Lush, I'm going to exclusively buy things that Hoang made.

[@KCbabypro1922]

whatever ・ ゚・。. Same

[@TinaMeeksHiller]

How can you l💖ve one product on so many levels? Shop🛀Lush! 🇨🇦🌎🇺🇸

[@bcbindle]

whatever ʕ•ᴥ•ʔ he deserves the entire world

[@bcbindle]

Kristal Colector I am not worthy of his soaps

[@TREASUREZION8]

Absolutely he deserves more💓💓💓💜💜💜💜

[@blessedhandsasmr7550]

c'mon LUSH, give the production team a shovel

[@kaylaflava]

I was thinking the same thing! That would be soooo much more productive.

[@wwelss]

I know right...kind of seams like a nobrainer doesn't it?

[@meikoblock]

I was thinking the same thing, but I worked in a lab and there are a lot of restrictions on the type of shovel they use due to sanitation issues.

[@oktaecyoong]

it might also lead to incidents of acci(dent)ly damaging the mixing bowl thing

[@kaylaflava]

Okay, I get that.

[@ellplr]

the work is hard on their bodies. lush needs better machines and give the employees back braces and frequent breaks. those star employees needed raises too.

[@phyllysanantonio]

Why dont they have scoops or machines to pour

[@Beelzebubby91]

Phylly San Antonio because it’s “handmade”

[@swizzleproxi4810]

No-one should have to do this back bending work....horrific!!

[@Uncreeperble]

Not all workers like breaks. For example there was this new law now I get an hour break every 4 and a half hours. Unpaid. This significantly affected the amount of hours I get and money I receive.

[@xhaziie]

The bath bomb team was super stressed and grinding right down to the last minute to fill the orders, and she comes out like "wow they're fine, they can handle us doubling our stores"

[@Livinitixxx]

Hayley Ryan r I G H T

[@tracykatrinaobrien6998]

My friend worked at the Poole factory here in the UK and it was like 19th century factory conditions for workers.

[@Nurse2tech]

Seriously, she ain't right for that

[@jeanabeana8818]

I noticed that, too. Those suits would sing a different tune if they had to do that kind of work day in and day out; but, since they don't they don't care how much stress their employees go through...so long as they meet their bottom line.

[@8lavenderrose8]

They were grinding down because she messed up

[@lilruthd4556]

The workers: “We’re struggling, we don’t have our supplies, and we are over worked” Her: “they’re doing great and faeryll is doing a great job I’m happy about what I saw”

[@jeebsjeezy343]

😂 this

[@snaeffinur]

Brandi "you can go everywhere in the world to learn a cuisine you would like to learn" Hoang "maybe i can learn it and do a BBQ with the whole company" He's like the best person ever in the whole world

[@lillykitty6790]

snaeffinur 🥰😭

[@liljill6500]

Seriously what a great guy :)

[@luzmartinez8007]

snaeffinur I agree, and yet, I feel like he was the one with the smallest gift of appreciation. They could have given him and extra bonus for his next paycheck

[@unlimitedmovies123]

I agree❤️❤️❤️

[@arlinehernandez3862]

I Truly believe Hoang has the Hardest Job too, He Should Got the Same As Blonde Lady did .

[@Rsteele192]

I'm sad bc the blonde girl got so much money, vacation and a business trip and hoang only got a weeks trip :(

[@pamxxpam2410]

rachael steele because they have the same boyfriend stories :(

[@heaventje]

He gets to go with his wife for ten days to any cooking class in the world to his choosing. The flights, hotel and class are paid for, that will include meals etc. when not in class. A few hours of class a day and the rest to do as he and his wife please.

[@infinity-gn9xq]

rachael steele me too.. I wanted more for him

[@missyc13]

@@Vscanadianeh agreed, it seems less since it sounds like only one trip, he didn't say he needed anything so she came up with an amazing gift for him, a 10 trip to anywhere he would like to go with an exclusive 10 lesson couse in one of his favorite hobbies, with his favorite person in the world. For each and everyone of them, a dream became reality. All of them had stuggles, and if they told what they needed, they got it. If they didn't say what they wanted/needed she still got them a super thoughtfull gift. Only thing I miss in this episode is that they get the right equipment

[@briwuvsbeauty]

Coco k

[@quentonmcclure9842]

"I heard you say you don't like the uniforms...well that was my idea so we aren't gonna change it."

[@swizzleproxi4810]

Who said it & when?

[@jeanabeana8818]

I got that same impression! That's exactly what I thought when she said it, because she did look a bit spanked when he told her that in the store.

[@jeanabeana8818]

@@swizzleproxi4810 No one. It's an impression I also got when seeing her reaction to the employee's comment about the uniform; also, the way she never brought it up during the meeting (with the CEO and executive staff) and yet still addressed it with the employee at their debriefing. Finally, take into consideration her position in the company. Those are her decisions to make as PR and customer relations director. Does his comment make sense now?

[@187deathfromabove]

Not only that but as a “reward” we are sending you to Guatemala to build houses lol

[@1chelib]

This girl was not the right person for going undercover boss. Or at least dang give them all a raise I thought it was just so unfair

[@ErklaerMirDieWelt]

3:30 "I try to lessen my personal impact on the environment" 3:41 "I spend tons of time in flights"

[@MG-uz5mr]

Typical these days. Environmentalist only for the glamour...coz if u dont #travel u arent living

[@fallingspark2258]

Tbh, flying is a lot less impacting than driving.

[@rayevinnmartin7462]

Guess she'll have to bike between Vancouver and NY 🤷‍♀️

[@chix296]

15:57 “we ship our products by ocean container to minimise air freight for environmental reasons... to minimise our company’s impact on the environment ”. 😂😂

[@krystynamazurski6909]

I went straight to the comments to address this

[@unicornsally772]

HOANG DESERVES SO MUCH MORE UGH

[@rebeccab7306]

I would love to help him directly!!!

[@alpacahybrid5470]

I feel like Hoang should've been given more, his story really touched me. But I'm happy that he's happy :)

[@Anna-sj4ut]

I agree, should have gave him a raise or extra week of vacation like that manager.

[@jessicanice1335]

not saying what he got wasnt valuable but yeah it would have been nice if they had given him something that would better him in the long run. more vaca days forsure & a raise/ higher position. the way he trained her was so inspiring and unique I just felt like he should be the trainers trainer.

[@deadwasabi5239]

Why didn't Hoang get an extra week of vacation...he totally deserved it the most!

[@Kenster1025]

They should rename the company from "Lush" to "Hoang".

[@KuhTuhKuh]

Kenneth M. Sullivan I would go to a store named Hoang, sounds refreshing

[@Kenster1025]

@@KuhTuhKuh Right. :)

[@cravingroom6129]

UNFAIR about the rewards.... especially for my brother Hoang, I feel like he deserves much more than cooking class anywhere in the world but... it is what it is :(

[@niharikagayakwad8546]

Ikr. He should have been rewarded better. Give the man an assistant, goddam raise, promotion but nay nay 10 day cooking school.

[@jade2483]

Jeez was that lady blind? She came out of each department after struggling to keep up and all she came out with was supply chain issues? How about ergonomically correct equipment so your workers aren't going to injure themselves? How about hiring a bunch more employees so that your already stressed manufacturing team can keep up with the current demand, and the upcoming expansion demand? Does she not understand that even when the ingredients are missing, the floor is still constantly busy? Those workers are stressed enough! That isn't a place I'd want to work.

[@VioletteClemence]

100% agree. It was disturbing.

[@marleyfrost215]

That is what I came away with too but that is capitalist America for you. Work harder faster and for less money.

[@zayg1453]

this was Canada....

[@TheJIproductions]

NO

[@genenabesacaylar5249]

+Marley Frost Canada = America and USA = America BECAUSE WE BOTH LIVE IN NORTH AMERICA

[@Starburst-hg6xh]

Honestly I thought that Hoang deserved a lot more

[@plagued.creation2454]

yea ikr

[@NaturalHealthCartel]

Agree 100%. Hoang is a star!

[@Twestliw]

I know right but the lady who just wasn't near her bf got paid vacation time ,vacation money and a trip .. But the one who she had a perfect experience with and has had the worst life gets a cooking class ? Comon

[@justforyoulove436]

i think that just pissed me off more >:/

[@crazyferretlady]

Starburst 2015 What about the hard working girl with hearing problems, she only got hearing aid..!

[@keinark]

Any gay man would've clocked that wig in less than 10 seconds.

[@goldankh]

keinark i screamed

[@pinkskull1044]

Facts

[@MidnightHedgehog365]

😂 as funny as this is maybe he just want trying to be rude

[@jacobstewart146]

And the nose

[@tobygurd8752]

Well Sina, a gay man, didn't clock the wig. so i guess not haha

[@Stardust_7273]

I love how she goes in and says she is hurting and exhausted and the demand is so high and it's stressful to keep up, etc, but then says this is exactly what she wants to see and the employees are great and morale is great, etc... I think she 's saying this cuz she only has to do it for a day and then she can go back to her cushy high-paid job.

[@anna8328]

The reality is that they think about money that would be involved with making these changes. The white girl got so much while the other guys got less because at the end of the day they took an employee who showed potential as an employee also in PR. They keep thinking about business first. They're like other corporations. Just this one doesn't use animals, it uses people, and tries to lessen impact on environment. In reality these two are to them selling points. If they cared so much, they would help the workers. But this would have a cosequence - if they did help the factories and shop floors they prices of cosmetics would have to go up. And a lot of people already see these things are too expensive sadly. A lot of people cannot afford them. If they raised prices, they would lose customers (there is more poor people than rich people, so you want to sell to poor people above all). So all in all - it's a business. If you ran a business you would also have to balance all these things.

[@breonawarren1507]

Also I get the focus on hand-made products but a shovel, a wheelbarrow, and a number of other things that would make work easier but still be hand made

[@anna8328]

@@breonawarren1507 So right.

[@chrisbevis7725]

She perhaps needs to think about the strain on the workers lifting heavy things and having to bend and stretch into a machine. The company could end up with law suites down the line. I would have immediately been finding ways to stop that and as she comes from a PR background with the company she should have been more aware. What happens if one or more of the workers hurt themselves and can no longer do the physical stuff? She was concentrating on improvements for cash flow rather than the problems that the workers face now or in the future. Health and safety is not just about making sure the building is wired properly etc., it is about reducing risk on everything and especially the workers.

[@lynnehuff9659]

Jareth❤ (I'm not a minor)

[@smurfyllama8852]

Hoang is actually really inspiring.... He went from escaping hell to working as a master compounder and actually enjoying his life. We should learn from this man that we should be greatful for what God has allowed us to have because there are people like Hoang's past who aren't so fortunate.

[@chesadjanelle778]

agree!

[@jeanickbarrez9435]

SmurfyLlama good idea for Mr trump

[@sorinmountan5633]

Agreed except many like me know it's thanks to our own hard work, not due to some god

[@missydeyoreads]

Everything I have, I've worked for!

[@LauriSolvb]

And did you realized? When he got a week to learn more about food- the first thing he thought about it was to “make something for everyone in the company’ he is all about give to others!

[@unicornsally772]

JUSTICE FOR HOANG

[@maureenmargaret8262]

I love how she was gifted a hearing aid and the example of what she wanted to hear the most was her 'cat meowing' such a flippin' mood. Same girl.

[@beepboop9628]

*does a split* “It’s like a jail”

[@christinedelossantos8274]

I don't care for this boss. She really wasn't fair, she gave to the person she felt most similar to. She also couldn't hang with the actual work.

[@bridget468]

I totally agree. Oof for Huang

[@Ghostie03]

She.. Literally is giving one a very expensive hearing aid and is giving another the chance to explore what seems like one of his passions

[@chrisrandall2710]

Christine De Los Santos do you mean Hoang?

[@nopoopallowed]

HOANG MADE MY SHOWER GEL!! IT SAYS ON THE BOTTLE!

[@grace-dw9vt]

rockygirl calm down o-o

[@Kat-qb1uj]

g r a c e shut up

[@ajmijangos925]

g r a c e dumb bitch

[@mrssmiff4155]

"Treat the janitor with the same respect you'd give the ceo"

[@sirensrock2188]

"Handmade" is a nice sentiment but it is already hurting the employees with what growth the company has already made. They just don't want to complain because everyone needs employment. Lush should invest in SOME ergonomic factory assistance tools to prevent the employees from being physically injured due to excessive overuse of bending, lifting heavy buckets or digging thick products from the bottom of a barrel.

[@monywrmtailpadfotprngs6985]

Sirensrock21 exactly. But at the same time, they have to be careful about what they use.

[@suzannekirkwood6392]

If they want to expand they should also invest in more manufacturing facilities and staff as well as finding ways to lessen the physical burden on staff. The ingredients can easily be added by with automated weighing and batching machines. No need for staff to be lugging buckets and hefting bags

[@krystalleighton]

Lush isn't truly handmade though.

[@fakename7547]

She seemed a little bias towards the blonde girl because she reminder her of herself.

[@kellysaadeh8197]

hahaha I thought the same

[@VioletteClemence]

The narcissism was really blatant their. The factory employees work so much harder, yet received so much less. I guess she simply couldn't relate to the plebes.

[@marycatherinedougherty6083]

I dont know I thought what Sina got was pretty freaking awesome. like, getting to create an antibullying campiagn for such a successful company sounds amazing

[@Bloombaby99]

@@marycatherinedougherty6083 Okay, cool, but where was the money?

[@Bloombaby99]

What else is new? This is how people like them retain cushy, high paying positions: give and do for people that are similar to them.

[@ellabellabeauty6847]

HOANG IS SO SWEET

[@panda-.-1761]

Very very true 😊😊💋💋❤️❤️

[@yuexux]

Huang*

[@Amberstone13]

+Once Upon A Wholock in a Castle +Flower junky the Asian pronunciation sounds like ho-Ang but the spelling in Chinese hanyupinying is huang so Cinnamonbun is not wrong. The English spelling used O because of the tone differences.

[@nhioanyen2289]

he's from vietnam so his name must be Hoang

[@willowparr3516]

ellabellabeauty I agree with you

[@PinoyAznLee]

"To have the opportunity...to hear my cat meowing" Girl has her priorities straight

[@interestedviewer2081]

That was too cute.

[@Tronderose]

Hoang is so sweet! He did everything amazingly, and even when he was rewarded for that with the culinary experience, he still wanted to give of himself by cooking for the whole company

[@Qiovetspmk]

I started getting emotional when they said they were going to give her the gift of hearing.. And then started laughing when she said she can hear her cat meow again.

[@amymanoharan284]

I did too!

[@haley2926]

I'm deaf in one ear and I can hear so I was kinda confused. I guess everyone is different

[@pamxxpam2410]

I was getting all sad and touched with what going on then I heard that omg. she can hear other people and machines but she can't hear her cat meow. cat might be mute

[@JuditaHoffman.]

@@pamxxpam2410 Yeah, I bet her cat has a problem. 🙄

[@taffysaur]

Dude, the immigrants are _always_ the hardest workers in this show, always with the best attitude. Because they know how bad it can be, they appreciate the freedom and opportunity America offers probably more than most natural-born citizens

[@TheAwkwardCat]

+Catherine Glick I'm really interested in what you mean when you say that Canadians "have somewhat of the freedoms we have in the US"? As someone north of the border, I am curious of the perceptions and beliefs that Americans have of Canadians and vise versa.

[@ajmomoho]

+Catherine Glick "Somewhat?" Haha fuck you.

[@taffysaur]

Yeah, Canada is as wealthy, educated and comfortable as the U.S. The same point holds for either country.

[@danielle1056]

+Mychael Darklighter this show is filmed in canada...........

[@taffysaur]

danielle shea Yeah, Canada is as wealthy, educated and comfortable as the U.S. The same point holds for either country. I can copy/paste this all day, people.

[@eleone8]

Hoang: I do hard manual work everyday and had to flee from my country Blond girl: I can't see my boyfriend everyday, so sad Brandi: Omg i feel you blond girl here have a shitton of good stuff

[@Bloombaby99]

Shit, what did you expect?

[@scouser2010ify]

That lady who does the mixing deserves a raise she works so hard

[@1chelib]

They all deserve a raise in my opinion. Dang cause of her fk up they where halling ass trying to finish by 7 like fk pay them overtime so they don't stress......when they where rolling the bombs nobody looked happy they looked scared. So what's really going on?????

[@scouser2010ify]

@@1chelib yeah I suppose your right

[@helenaivanka3767]

How about giving Hoang some cash and not a pretentious cooking holiday????? I'm sure he needs the money more than a holiday!!

[@donnawoodford6641]

Helena Ivanka That's bc the company's self-interest seems to be the priority here.

[@chalsea9]

Why would you assume he needs money?

[@PeaceAndLove1981]

Everyone needs money.

[@Gancanna]

Maybe the cash would have been taxed by the government.

[@takethebox.06]

He literally mentioned that he had no clothes, I was holding out for like a new entire wardrobe

[@ThatLaurenThing]

now checking all my lush products to see if hoang made any of them!

[@yuexux]

Huang*

[@norm9642]

+CinnamonBun Lol It's Hoang mate. It's a Vietnamese name.

[@zianerasole]

+ThatLaurenThing i will be doing the same if i ever go to lush

[@chichounette1]

+CinnamonBun could you stop?

[@nataliethorpe357]

He made my big shampoo

[@user-tv4sd9mv4l]

Hoang deserves SO MUCH MORE he’s the backbone to this and is the most perfect employee I’ve ever seen

[@LovinLife-pv7op]

OMG They didn't address the unnecessary physical toll on the production employee's bodies? There were several simple things they could do to relieve the stress on those people. I bet they have a pretty high turnover rate.

[@breonawarren1507]

Right! I get the point that it’s “hand-made” but that doesn’t mean you should be killing yourself for the job.

[@walkingnarrow8574]

I had expected to see her go back to advise back braces or something. Nope.

[@stubru16]

Lush skincare isn’t that good for you’re skin anyway

[@noorakangosjarvi6277]

Haha she was so cute saying "can't wait to hear again.. like my cat meowing" 😂 priorities

[@maddikriz5357]

Noora Kangosjärvi m.

[@pamxxpam2410]

but she can hear everything else

[@rougesunset]

I have a product from Hoang 😌 I will cherish it

[@katetodorovic9361]

I had a hand cream

[@lex3572]

+Kate T I am watching this just after visiting lush for my second time today I spent like 200 dollars on products for me and my BF and I had to go and check and see if any products were made by him and each product was made by a different person but the last product I checked was by Huong! I felt like I won the golden ticket or something haha so cool it was the salted coconut hand scrub

[@lex3572]

+Alexis Martinez *Hoang* was so excited I misspelled hahaha sorry!

[@katetodorovic9361]

+Alexis Martinez I raid the shelves looking who made it and I haven't been finding anything made by Hoang recently! 😞

[@TracyD2]

+Alexis Martinez Nice! I always get teary eyed after this show when they reward certain peoples hard work. I want to work in a lush factory. New York please.

[@lisbetsoda4874]

I feel Hoang needed more than some of the others. His department ran faultlessly and his personal experience was heartbreaking. He should have had a permanent raise.

[@samanthasmiles9112]

It's hard. I've seen so many episodes of undercover boss and this has been the company that has given the least to its employees. I mean, a hearing aid... that's really nice. The other guy gets to create an anti bully thing. And the other woman gets to go to New York for a month and $3000. It's hard not to compare it to other companies who did so much more.

[@debfox]

I had the same feeling! It was literally basic needs.

[@joheewrx5278]

Mitch gave his worker 250k$+.. and they couldnt even give my boi hoang a raise!?!?!? Ridiculous screw lush

[@NoudlePipW]

Which companies gave the most? Kinda wanna see!

[@terariabros8725]

1800 flowers did even less they did nothing from the episode I saw so this was a bit better lol. The employes in store prevent me from going in and none of those factory workers seemed not stressed.

[@anitrachere7024]

@@NoudlePipW I was impressed with Smoothie King. He was pretty awesome.

[@latingio2008]

I am so upset at LUSH. I feel like these people could have gotten more! So you send him to Guatemala to do more work? Cooking? He already does that! This sucked. I feel like she couldve gotten better equipment for them. @Lush #Lush . I dont think she listened or looked at the hard work

[@shannonmaire]

Imagine how much faster production would go if they didn’t have to hand scoop shit out of a mixer to a container. Ridiculous.

[@saskia8052]

Yes, maybe it is posible to make some thing that the mixer tip so they can easy scoop it out with something. I think people wil have back issues?

[@chalawhina]

I was thinking the same thing why don't they get a double handed scoop and the Machine that can tip forward further

[@roseo9287]

@@chalawhina Same! I thought maybe they could use some sort of shovel or something just to make it easier.

[@Cuhntcake]

I mean at least the extra scooping means more people have a job I guess. That's good to me.

[@kayleeforster8121]

@@Cuhntcake I might be wrong but I think it said that there was 350 employees, my local McDonald's has ~180 lmao

[@perdykool]

I like Hoang. He deserves the world. Such a hard worker and having a great attitude.

[@leslieludwick1321]

She’s CLUELESS about her company. I can’t wrap my head around it.

[@realjettlag]

She's in PR. It's okay to not know how everything is made, or how everything is done, or to act like you don't know some basics in a situation like this, but her seeming inability to understand and follow simple directions is what's bugging me the most. She was not the right person for this and I wonder if she's even the right person to have in charge of PR.

[@anndeneka9305]

This woman needs to get her head out of her a-s. Get a proper understanding regardless of what her job is at head office. No people skills, totally clueless even after working in the on hands manufacturing areas. So disappointed. I can’t wait the rubbish she tells the CEO.

[@stubru16]

She’s on a higher salary for sitting on her ass all day and claim expenses flying up and down the country

[@lavenderlatte96]

Sina's story really touched my heart. No one should ever be treated that way and I'm so proud of him for how strong he is.

[@nav3sux]

yes agree 👍👍👍

[@mollyoxy]

+cjxyloto i cried. I haven't come out to my best friends because im afraid im going to lose them

[@lilylush7732]

It was extremely touching yet heart breaking

[@MeMyselfAndI1732]

+DЯ4iИ G4ИG H€ЯØ I´m really sorry to hear that! I´m sure there´ll be a time when you feel strong enough to come out to your friends or maybe you already did. If they really are your best friends, the won´t turn on you. Good luck :)

[@Sarabara113]

TiNY SiN if your best friend can't except you than screw them I'll be your best friend

[@caligal1090]

plot twist: jenn's boyfriend who lives in NY is actually the boss's boyfriend

[@CatBrash]

imagine..

[@Joeybagofdonuts76]

I think it's more like Sina's boyfriend.

[@grannywindu7]

🤣

[@BE-bs8oe]

Next Woody Allen movie

[@blueshoes5145]

Lol I thought the same...I was like...Imagine It's the same guy. Oh Lord.

[@norsolehamohddali1500]

They senior management should also focus on the occupational hazard. Repetitive action to empty the big bowl by hand will lead to lower back pain.

[@bugzpudding]

And higher :(

[@kelladelacruz3669]

Hoang is hoang. Seeing someone that happy makes me happy ❤️. What an amazing man who sees all the good virtues that are given to him. When they gave him the news he thought about catering to his company. Wow just wow. What a beautiful soul & ray of sunshine!

[@oOBlueVoltageOo]

The existing stores suffer because the employees are too overbearing for customers. It's impossible to go into a lush store without being constantly pestered.

[@Domincangrl2050]

Wheeze Mcbreeze shop online

[@oOBlueVoltageOo]

I was referring to the CEO's worry about the decline of sales in their stores (should've made that clear).

[@kesmiley1]

it's literally part of training to greet people. however, it's only supposed to happen once. from then on, employees should be communicating with each other so they know when to let people be. if there are any particular stores you have in mind that are too pushy, you can actually contact the company about it! (the messages actually get passed along to the shops, too. [I know this because it happened in my shop once])

[@vianjelos]

Pretty much all retail stores are like that, I worked for one comoany that required us to ask the customers name and use it 3 times during the transaction..But I also get where your coming from because I like to just go in and browse and not be bothered..I'll usually just say that I dont need any help and thats that. But I also know its not the employees fault.

[@annwilliams6438]

... and I hope they are listening.... sometimes a little balance between marketing outside and inside the store goes a long way.

[@helenhraz]

Hoang made my Snow Fairy Shower Gel!!

[@lysol9900]

I got one yesterday and it said hoang made it on November 17 which is my birthday lol

[@helenhraz]

Lisa Manno haha mine was made on Oct 9!! Not my birthday tho!!

[@JoshTheMusicalGenius]

Hoang also made my two little bottles of Lord of Misrule Shower Cream!

[@AsmitaAdari]

He made my charity pot lotion lmao

[@ChezFeroce]

Snow fairy is DA BOMB

[@Kat-qb1uj]

Reading the comments about hoang and I’m already pissed

[@saraw.1007]

"I try to lessen my environmental impact" not even 2 minutes later "I spend most of my time in flight or on taxis" Something doesn't add up there

[@nafeesahassan5469]

She said she tries not perfect

[@willn8664]

You expect her to walk or ride a bike, dumbass? Large electric airplanes hasn't been invented yet and electric cars still needs improvement. Think before you comment next time.

[@monywrmtailpadfotprngs6985]

The Hollanesian others do it. I do it.

[@hmacklemore2226]

She can't stop her work telling her to travel. That's like saying you can't be a pilot and an environmentalist.

[@sacredsiren]

I've gotten products made by Hoang! He was so awesome, his positivity and work ethic is amazing! It was really awesome to see how passionate and invested their employees are. I love the lush products, and it is great to see that for the most part it is a great place to work.

[@lynnehuff9659]

Over worked in the formulation department, though.

[@stephtaylor1384]

When I first started watching I thought Hoang looked familiar. Then I realised it was him. Such a great guy

[@felixdovetail]

I was about to comment with the same thing!

[@norhidayati5999]

I have one of his products!!Literally saving his sticker.

[@Rrachlloys]

Honestly I don’t see the point in the disguise, she’s a nobody to them

[@angelv5170]

Rachel that’s true, no one would know her tbh

[@ellieavenelle8145]

You never know who has seen pictures of who. If any of our "high up" executives walked into our building, SOMEBODY would recognize them, especially a senior employee.

[@sarahmassingale4489]

@@ellieavenelle8145 for sure. I worked at a candy store for 2 years, I was one of the first people hired before that location opened, and the last from the original staff to leave, and let me tell you, I would have ABSOLUTELY recognized anyone from corporate, thanks to news articles, thumbnails on emails, etc. The more you research your company, the more you know about it, often the easier it is to recognize your higher ups.

[@aprildawn396]

What a rude comment all of these people are somebody to them !!!! there’s always has to be a keyboard bully.

[@Rrachlloys]

April Kennedy it’s not rude hun it’s the truth and I highly doubt anyone from the show is reading this. Get a grip

[@SmashingKJ]

Hoang is soooo kind hearted, makes me melt😭😭❤️

[@MCRkaruma]

Hoang should have got more :/ like, the others got nice positions and such, but a week long trip for cooking isn't as great

[@pradamama84]

I would've gotten him a little restaurant or something

[@mousey3835]

Exactly he's just too amazing for that job

[@MCRkaruma]

+Cyndi Riegger (HollywoodMonroe) yeah! or put him in a position where he could come up with new product fragrances

[@MCRkaruma]

+mousey siva yes he is, I couldn't believe the girl with BF issues got so much more

[@lorimarshall1129]

They should of gave him some cash

[@sdf592]

"I wanna hear my cat mowing" Priorities on point!!

[@pbdeoz4357]

Hoang is just so pure and innocent.

[@sunny4890]

*The best smiles hide the biggest secrets and trama.* 💔

[@parkersetn5886]

OMG I HAVE TWO PRODUCTS MADE BY HOANG!!!!!!!! IM BLESSED🙀🙏🏽

[@onigutza]

Parker Alholm which ones?? I need them too!

[@isabelwade9090]

Parker Alholm SAME

[@DumandsONE]

wait her name is brandi and she works on branding.

[@LH-xo2hf]

DumandsONE lol

[@_labacanitaz]

nice.

[@patriciawickholm3617]

Hoang is delightful!! I was once told a mans' story that escaped Viet Nam under similar circimstances. He told me this while he was giving me a manicure. You can't exactly reach for a tissue when having your nails done!!! Amazing people that suffered so for freedom.

[@boldphoenix1]

Seeing the behind the scenes makes me love Lush even more. But I'm surprised she didn't mention getting better equipment for the employees making the product so they don't have to hand scoop all of it, maybe get something that raises and turns the bowl over..

[@sheilasullivan1950]

If they can do it in bakeries they sure can do it for soap makers. Backbreaking..

[@boldphoenix1]

@@sheilasullivan1950 It's funny because you replied to my 2 year old comment, and I have no idea what either of us are referring to without rewatching this video, which I don't plan to do. 😆

[@Natawesomeness101]

seeing how hoang smiled when he was given the chance to go overseas to a cooking school just made me so happy :))) he's a happy person making happy soap :)

[@joshmckinnley745]

11:54 Damn... I just wanted to reach through the screen and give him a great big hug :( Such a sweet guy.

[@rachelwalton813]

Me too! Extremely likable person eh!

[@joshmckinnley745]

Rachel Walton Totally.

[@angelmetalgirl5342]

Josh Mckinnley look at 14:13 lmao that chick has satan up on the machine 😭😂

[@naomif3008]

Seeing how happy Hoang is makes my heart hurt. I wish my Mom who is Vietnamese and went thru the same, but not the same obviously, because my mom wasn’t a Happy person, but that was due to my Dads narcissistic behavior, but she eventually loved herself enough and made the choice enough was enough and that she didn’t owe him shit which is how he made her feel. All I can say, being half Vietnamese is that we are hard working and greatly appreciate when that is acknowledged. Just as anyone does.

[@thebigvee137]

I love how she says. That she really loves the environment and tries To lower her impact as much as possible. And Then followed that up, by saying That she flies everywhere.

[@KoraKorryo]

I LOVE Hoang! I'm always glad when i see his sticker on my products because they are always the best! So glad to of seen his awesome personality in this video! He truly loves his job! I loved that he said he will have a BBQ or something and share with his coworkers!! It's not just a job to him its also family! Yet another reason why i loved working for lush and why i love the company! Although i do wish we had a factory in the states! I would LOVE to work in one!!

[@hyena280]

I met Sina and I loved him! He was such a kind, helpful, energetic person! I remember I left the store that day and felt like I'd never been helped by anyone in any store that well. He made sure I knew his name :D Awesome person.

[@katalyst13x]

i wish i worked with Hoang, he seems so awesome! That positivity and morale is all we need in this world

[@fckfloral]

Ammmm I the only one that saw the machine labeled “Satan” in huge letters😂

[@selenagoudreault539]

When?

[@serinabobina7146]

@@selenagoudreault539 14:54 lol

[@theawakeningofeve9067]

I noticed ..eek

[@livingandriding]

That is all I could think about after that...not cool..

[@danny.96]

Sameeee lmfao

[@fourni2435]

I love how hoang said that he had stickers of himself. And then in the next clip when in the store there was a sticker with hoang's face!

[@julia-zx7pk]

My dad was born around the time Hoang was talking about and went through all of that as well, every time I watch this (5th time watching it) I feel really touched

[@reemtri]

Haung is so pure. He wanted to come back and cook for everybody.

[@maritam9604]

Hoang deserves more than he got

[@georgiakatsos363]

Wherever I go to lush I'm just gonna look through all the products to find hoang lol

[@realjettlag]

THIS! I order online from Lush maybe once a year but it's tempting to make the two hour drive to my nearest Lush just to paw through all the inventory. "Is this all you have? Can I see everything in the back, please?" ☺️

[@manilagurl]

That sucks that's all they gave Huang? I would give him a lot more than that gurl with the bf issue ARGH!!!... what the heck!

[@blondiesque_8237]

I notice this is the second show in undercover boss, they don’t really award immigrant employees.....

[@ambercascanette7453]

Wow, I hope they've made some major changes in the production aspect! It seems ridiculous to have to scoop it out with your hands and to have only 350 employees making ALL of the products for North America!

[@ShanaLawson]

Plot Twist: They have the same boyfriend 😱

[@ericaellsworth5776]

44 minute video all about lush? YES PLEASE.

[@meahperry3140]

Erica Ellsworth that was literally me 😂

[@sophiee_ann]

I have so much respect for LUSH now

[@isabel6241]

Did you not already?

[@jackrei9802]

same, I already loved their products but now I am basically dedicated for life hahah

[@sudeturkmen6742]

Same

[@somethingbright4268]

The man that was on the small boat is such a wonderful worker. He has that place running like clockwork and without fault. I think he deserves more 😉

[@sachinmeda]

All companies under this series portray that they have have the best employees. Great way of advertising

[@mysticalgoddess8895]

How's she doing confessionals in a busy store using "we, us, ect" and noooobody knows she's "undercover".

[@Sall7776]

Wow!!! Hoang didn't get anything!!! he works so hard, but of course she couldn't get past the accent.

[@gisellep4652]

Right bro he my Asian homie and he gets cooking school like for fucks sake

[@kaileyy]

what?

[@Antikia]

Didn't he get to travel with his wife to any destination in the world`? Or did I misunderstand

[@kimigirl1621]

but like the blonde with the boyfriend problems got so much more? poor hoang i love him, he's so pure

[@soneelita]

I think the New York boyfriend of that lady and her boyfriend are the same guy ....lol....2 timing them

[@pierre-rose7783]

I like the way she says, "I've never been so sore after work." But them immediately addresses the ingredients shortages. Also, when she brings up the comment about the uniforms feeling like a prison, and says, "we're not changing them because they reflect the brand," that sucks having to be uncomfortable the entire day !

[@ratherbenapping10]

lush keeps raising their prices. That might’ve been OK years ago but now there are many vegan and organic products on the market in competition with better prices and better results

[@adeleennis2255]

They discontinued my preferred products, so I moved on to other brands.

[@briannahillier9425]

This is a great episode but maybe I'm biased because I love lush lol Around 11:15 the guy mentions he doesn't like the black and white design but I actually really love it. It gives contrast and a sleekness to the colourful products. It makes them more sophisticated it a way if that makes sense lol like less childlike where the products are so bright.

[@mooncake4371]

Hoang's story really touched me because my family went through the same thing coming to Canada from Vietnam. I'm glad he found something that makes him happy :)

[@chloewilliams8769]

The first guys energy gave me the biggest smile throughout ❤️

[@rsmeditation5613]

It's so nice to see that a UK based company has made it to international, global status, I had no idea Lush had spread that far. We have a great store here in Bournemouth, one of the first shops to open in the chain (2nd ever store). I think the Poole store was the original Lush shop. A big shout out to the people at the original Lush kitchen in Poole, Dorset, UK whoooo! Well done guys, keep up the good work. So nice to see people so happy in their jobs.

[@rubberdc]

I worked for Lush cosmetics in the UK. I worked for the company for three months over a Christmas period and enjoyed it very much. My colleagues were amazing and I am still in contact with many of them now and my employment was over 4 years ago. I learned so much about the products that even now in my new workplace I still get to (sort of) sell Lush products , namely the shampoo bars , which i found fascinating t hat one could get a lather using cold water that means if you are vacationing or travelling to a country where you wont have access to hot water to wash you can use this product.

[@revinaque1342]

I love Lush, but their products are so expensive!!! I wish they would move some of their production to Southeast Asia, so that the Asian market could get Lush products at a more accessible price. :) On a different note, don't all shampoos lather under cold water?

[@zeeinajar]

+Revina Que They will try to avoid moving product production to Asia due to animal testing laws.

[@revinaque1342]

zeeinajar Oh... It didn't cross my mind to move all production to Asia (and I sincerely hope they don't), but maybe one factory in Southeast Asia to serve the Asian market would be nice. The countries that have their stores don't require animal testing for their products anyway.

[@zeeinajar]

Ah ok. Perhaps an email to the company would help? :)

[@revinaque1342]

zeeinajar I'll try that. :) Thanks for the reply! Happy holidays!

[@song5361]

This makes me feel like, while the products are expensive, it's worth it.

[@DEEZVASS]

Lindsay Song totally is so worth it

[@jasminelopez9711]

That's ethical business for you

[@Sonnenanbeterin1991]

Lindsay Song you say it a Brand were you can get plasticfree Shampoos and so on...

[@jhg1986]

I hope the employees are paid good money and they live happy. ♥️

[@Mhel2023]

Too bad their products are so in-your-face scented up I can't take it. Plus their henna is grainy

[@stargazing3956]

“We’re gonna gonna give you the gift of hearing” 🙄

[@Luna-uk7yq]

Such a great and inspiring video. Paul was my favorite. He was so full of love and happiness despite everything he went through. Great job Lush in rewarding them!