Unforgettable Luxury Shopping Experience| Chanel told me off Hermes Louis Vuitton store shopping

[@CL-gc6pe]

Don't buy anything when something unpleasant happened before the purchase. You'll always be reminded of the experience. It sours your appreciation of the item.

[@jennifercannon5485]

I had a terrible experience at Chanel where the sales associate dramatically looked me up and down before saying hi. While I was inspecting the bag he said “are you looking for the price tag?”. I had never seen the inside before of the classic flap in person but had memorized the prices so I felt insulted. He told me that I would be lucky to buy any of their bags like he was doing me a favor to take my money. I told him that I was not interested as I didn’t like the colors and walked out but was pretty ticked at how he behaved. I then went across the street to the other Chanel store and bought a beautiful bag from a lovely sales associate who made it a positive experience and not like I wasn’t good enough to be there. I wrote a message to Chanel to complain as I think the boutique experience should make you feel like a princess.

[@littleluxetreasures1797]

Imagine anyone being rude to sweet Eileen! Inconceivable!

[@ColourfulNoir]

You’re too kind! Thank you xx

[@roseg1333]

I know! 💔

[@zainesomar4683]

That sales associate She happened to meet was arogant and no manner at all. She could have said to Eileen in a nice manner instead og shouting. It is such a disgusting behavior for a customer related work🤦‍♂️

[@shirleyjay6992]

I travelled to Paris sixteen years ago with my husband. He is not a shopper but kindly walked the Champs-Élysées window shopping. On a whim I stepped into the Chanel store. I have long admired anything Chanel. At my price point, there was absolutely nothing for me😊 But it was fun to look. At one point I was about to take a picture of the store (with a regular camera because this is before iPhones😂). The male sales associate sternly said no pictures in the store. When he left two female associates approached me and one lady kindly offered to take my picture with several beautiful gowns while the other stood watch for the male associate 😂 These lovely ladies made my day.

[@ColourfulNoir]

Oh those ladies were amazing!xx

[@raapyna8544]

They get it!

[@chanellover2143]

Eileen, I was queing for Chanel spring / summer last year as I had liked a jacket and wanted to buy it. The sales asssocite came out with his clipboard and asked me what I was looking for, I mentioned the jacket. He looked me up and down and said “I reckon you are a UK size 10-12 which is a difficult size to find in the jacket as it’s so large”, yes ladies and gents, he told me that I am large to my face, I wear a size 10 UK on top and a size 12 UK on the bottom. I’m not skinny and it shouldn’t matter what size someone is, calling them large to their face and saying it so undiplomatically made me leave in tears. I ate a protein bar for the rest of the day as I felt huge and self conscious. Kindness goes a long way and it’s free!

[@olga7193]

Im so sorry that happened to you 😔

[@alicemoraldenis4286]

I’m so sorry this happened to you. That man has no customer service skills, much less any class. Those sizes do not seem to be “large”, regardless his job is not to comment on any customer’s size, he made a fool himself, had I been his boss and witnessed the incident or had the incident been reported to me, I would of fired him immediately. Zero tolerance for trying to belittle customers.

[@summer4659]

That’s really sad but it seems like you’re more offended by your own size than his comment? 12 to 10 is large and it’s gonna be difficult to find your size in that jacket. He knew exactly what your sizes were and he didn’t call you out he just told you what size you are.

[@nylaspeaks7272]

Oh no…I’m so sorry

[@CoutureShimmer]

@@summer4659 and to that I would say why did he feel the need to assume her size and then comment that the size was large? He very well could have extended the courtesy of simply asking what size she was looking for - she could have been buying a larger or smaller size as a gift - and if she had replied a size 10 he could have simply left it at “that’s a difficult size to find” there was no need to snub her like that.

[@conniepleasantnails]

Eileen, years ago my older brother worked in luxury brand stores in Beverly Hills. He introduced me to his co-workers and I was never familiar with these brands and thought it was so luxurious and special. I grew up with a true appreciation for nice things. I cannot afford these things but I do believe your positive stories are based on sales staff that truly know how to treat & care for customers with anticipatory service. As you see that manager made an impression and you went back for a purchase with that store. The experienced, seasoned, and classy sales staff know how to treat everyone with kindness & care…my brother always did. Thank you for sharing your stories that was interesting 🤔

[@ColourfulNoir]

Thank you so much for sharing! The retail industry is certain a demanding job, so it definitely helps when you have passion for the role xx

[@adrianna.adrianna]

I love your stories, thank you for sharing them with us ❤️ Just a side note, I think it’s important not to fall into a trap where we feel either valuable or not worthy based on how a random SA treats us.

[@ColourfulNoir]

Definitely! While customer service is an important part of luxury shopping, it doesn't validate who we are xx

[@DaniOchannel]

These experiences are always so interesting to hear. I don't recall any bad customer service which is nice. Dior in Collins St, Melbourne is the best I have ever experienced. I popped in after work one day and was mindful of the closing time. My SA told me to ignore that they were closing and just take my time. Was very sweet of her💯

[@ColourfulNoir]

That really was fabulous customer service xx

[@AnnaCN78456]

I have a story for you. I live in Lisbon Portugal, I was never inside a luxury store but once I was at a famous square where there is a small Hermes store. I was passing by and looked into the window to see their stuff because Im curious lol. By my side were to very animated and very nice Brazilian ladies I guess they were “making time” waiting around since the Brazil embassy is nearby and many brazilians go there to take care of bureaucratic issues. So they were just standing there… In this moment an Hermes employee stormed out of the shop and told them (them not me) they could not stand around on public sidewalk in front of the store window 😂 because I quote “we are obliged to maintain a certain image of our store”. I couldn’t believe the audacity! They were informal and underdressed I guess (they looked fine to me). I told him I would call the police on him lol since we are in a free democratic country and anyone can stand on public sidewalk… we were surprised, i felt offended for them but at the same it was so pathetic lol…. I felt a bit embarrassed to since these were Brazilian emigrants in my country being treated like this… thankfully the ladies laughed… and I said to them “you stand where ever you like this is public sidewalk paid and maintained with our taxes lol”

[@ColourfulNoir]

Thank you so much for sharing! I hope it doesn’t ruin the travel experience for those tourists xx

[@AnnaCN78456]

@@ColourfulNoir Not at all we laughed ao much! I love your videos! I learned so much about minimalism and enjoying what I have! Thanks 💜💜💜

[@louise2372]

I had the same experience at the same Chanel boutique in Harrods. I was asked to step back from a long glass counter because I was in a walkway for the S.A's. No way that anybody would realize that without being told. I believe that they get frustrated with asking customers to move constantly hence being abrupt. However, this is completely down to the bad design and flow of the pop up style store, not the fault of the customer.

[@paigemurray4946]

I have only ever shopped in LV, Gucci and Tiffany. Everyone was always very nice but I still felt a little nervous and uncomfortable. I am no longer into luxury so I am glad I don’t have to worry about shopping in those stores any more!

[@ColourfulNoir]

Thank you so much for sharing! Sometimes I do feel shopping online is so much easier xx

[@littlebean8856]

I usually have quite pleasant experience in Chanel store. But once during the pandemic, the Chanel store was extremely quiet, I was the only customer there. The SAs were chatting away while I was walking around the store. I approached one of the two SAs chatting asking for a blue Chanel classic flap. The SA sitting on a stool looked away and mumbled “A classic flap costs HKD40k+.” I was so shocked by his response. I just walked out of the store and never went back again.

[@ColourfulNoir]

That’s really quite appalling! So sorry to hear that xx

[@dolledupbyj]

Wow horrible! You should’ve said “sounds like more than your monthly salary” before leaving 😂 Never judge a book by the cover the lost a sale!

[@carolynm.8868]

I think I “panic” bought a Louis Vuitton bag online right before the latest price increase. I decided it wasn’t quite right.I went to my local store to return the bag.The sales associate was so kind, didn’t shame me for returning and I felt no pressure to buy anything. I will remember this lovely encounter.

[@ColourfulNoir]

A bit of kindness can really go a long way for sure xx

[@princeeverlove]

Once I walked into a store that had changed Closing Hours..it was 5 minutes to 8 p.m. as I walked in, an Assistant manager said, "Oh no you don't! Turn around and leave! You know it's almost 8!" I was shocked that this rude, loud Lady was speaking to me this way. (I was very Loyal Customer!)...I never went back again...

[@ColourfulNoir]

Oh my that was appalling 😔 I wouldn't go back either xx

[@princeeverlove]

@@ColourfulNoir 👨🏻🙏🏻

[@roseg1333]

😧😧😧

[@princeeverlove]

@@roseg1333 Yes..rude wasn't it?

[@roseg1333]

@@princeeverlove 💯! I’m sorry that happened 💔 people are so rude 😤

[@jillmartin8255]

Many years ago I was mugged in Harrods. It was Christmas time, I was just about to exit the lift on the ground floor when I was punched in the face, knocking me to the floor whilst a girl who had been behind me in the lift tried to drag my designer bag off my shoulder. It got tangled up in my carrier bags and when she couldn't get the bag they both ran off. Security looked for them but didn't succeed. Harrods staff were lovely but I was left very shaken.

[@ColourfulNoir]

Oh my I’m so sorry to hear that! Hope you weren’t hurt too badly xx

[@trl859]

I was yelled at for crossing a line at LV. I had no idea the line was there. I do not buy LV anymore. I will not give my money to companies that do not train their employees better.

[@ColourfulNoir]

Sorry it happened to you too xx

[@fayzakartit5396]

I never put my foot on a Chanel store just from all the negative feedback I heard. I love designer handbags, but it feels just right to buy second hand than ever going to the shop.

[@lorradang]

I was in Italy and had the same experience as you in Chanel however it was from the security guard. I cant quite remember what he said exactly but he did raise his voice at me when I touched one of the classic flaps on display. I always remember this memory whenever I think about purchasing from Chanel which is unfortunate because it was my first purchase from them.

[@pika400]

The best customer service I’ve ever experienced was at van cleef and Arpels. My sister and I tend to dress down whenever we go out and we don’t look like we have any money. But I really wanted to check out the Alhambra collection because I’ve never seen it in person. Not only was the sales associate extremely kind and gracious, but he even helped me decide between pieces. Most sales associates tend to brush us off because we look like we can’t afford anything, but he was having us try on the pieces and giving us information on all the stones. We walked away not buying anything, but as my sister and I were discussing how great of an SA he was, we went back and purchased an Alhambra necklace from him.

[@luxluv7934]

Me too! The Sydney stores customer service is next level.

[@elisez478]

I’m so glad you had a good experience! It always makes the purchase feel more special 😄

[@ColourfulNoir]

Thank you so much for sharing xx

[@tippytoe1250]

For me it was Dior. Considering I told the SA up front that I was just browsing. She gave me 💯 anyways and in the end I did buy. She even asked if I was sure because I had originally told her I wasn’t.

[@choimongping1414]

P

[@joyceinaldo2253]

I went to Chanel store one time and nobody tried to helped me. They were just looking at me. Maybe because I was just wearing jeans and shirts and my bag was not even a brand name. I left and went to Prada next door. They helped me right away so I bought me a big one . After that I went back to Chanel and they were all over me. It was funny coz I thought of the scene in Pretty woman.

[@accessorygirlnyc]

Many years ago my boyfriend at the time and I went into the LV boutique in Bloomingdales in NY. I wanted to buy a very specific bag to celebrate getting a new job. At the time the electronic credit card readers that you had to sign were new state of the art for processing payments and we hadn’t seen them before. My BF picked up the “pen” and started doodling on the screen. Okay, kind of stupid of him but he didn’t realize what it was. A sales associate grabbed the pen out of his hand and yelled at him. She was so rude that I said to her I’m not buying the bag here. We walked out and went to another LV boutique and bought it. I still have the bag but not that boyfriend. 😉

[@ColourfulNoir]

It reminds me of the time when the contactless first came in, the waitress waved my friend’s card several times at the card machine. When she got home she realised she got charged 4 times 😅

[@susiee130705]

hahahahhaha 'under the influence of alcohol'' that is soooooooo cute !!!!! thank you Eileen for this wonderful tip!

[@ColourfulNoir]

I’m so glad I dodged the bullet, otherwise every time I looked at the ring, the only thing I’d be reminded of would be me getting drunk at Chaumet lol xx

[@AdrienneMint]

I loved your stories here! Wonderful video.

[@Rattiks]

The same situation happened to me in LV - Harrods with my handbag from Chanel. It is really weird how these ladies shop designer brands but cannot recognise the different brand 😐 But it could be that the are trying to steal my bag

[@ColourfulNoir]

It was a bit puzzling for me too xx

[@iuli3se]

That was exactly my thought. How can you be shopping designer bags and not recognize a classic chanel. Like there is something really weird about that. I would have understood it it were also a LV bag.

[@myluxcloset2196]

Not sure why any SA feels they have the right to treat any customer rudely. Without customers they don’t have jobs! So sad

[@Tommaso_Squarzoni]

Some people should get fired ASAP. For a bad shopping experience DM the boutique or HR calling out those ignorant sales assistant. I’ve always had good experience but if something bad will happen I will not stay silent. They work for an high end fashion brand…. But they can not even afford the items there without the employee discount, so they should just CHILL

[@ColourfulNoir]

It's funny when you said CHILL lol, it's my husband favourite word 😄

[@dolledupbyj]

In luxury fashion salespeople are im sure trained to recognize “wealthy” people but not judging a book by its cover surely benefits everyone involved. Not everyone with money is flashy

[@sarizonana]

Or not everyone always plans to go shopping since your day begins and maybe you went to have breakfast and in your way decided to go shopping and are not dressed for the occasion. I don’t buy luxury, but I find it funny like going do luxury fashion requires a certain dress code lol 😂 It shouldn’t be this way but hey it is what it is. Maybe you don’t exactly need the perfect outfit but make sure your is not Messy and wear a bit of make up.

[@bflorida8469]

I made a recent purchase at Cartier. Once it was all paid and ready to be bagged, the Cartier SA said "We now put your lovely purchases in a very plain white shopping bag. " This way you're not walking around with the red Cartier bag in your hand. Honestly, I believe this is a most excellent idea! That way, no one else knows what you're carrying.

[@heatherwhite2788]

The London Hermes boutique does this too

[@princeeverlove]

Rule #1: Never, NEVER SHOUT or TALK DOWN to a CUSTOMER! That was so rude dear Sister...👨🏻🙏🏻You always Worthy of HONOR👸🏻

[@ColourfulNoir]

Thank you for sharing xx

[@princeeverlove]

@@ColourfulNoir If I was with You, I would tell Salesman "YOU...need to apologize..you are talking to a LADY"🧖🏻‍♀️🌸

[@americafirst9144]

Love how you toed your scarf. Could you please do a scarf tying video?

[@finnfemme870]

Why on earth don't they rope off the areas they don't want customers to go into?? Shouting at customers is NOT a good look for the luxury image. So rude! (New subscriber here; love your channel ♥)

[@pomponne]

Quietly leaving was the nicest way to deal with that Chanel employee. It’s hard to understand where these types get the nerve to treat customers as bothersome. I don’t ever shop at places like that once I’ve been put through being treated harshly

[@ColourfulNoir]

I prefer not to drop by the same Chanel store now xx

[@pinkcharms]

Wow, I never knew luxury store customer service can be this good. I’ve never had any service beyond getting items for me to look at at any luxury stores. Including Tiffany where I bought engagement ring, or LV, Rolex, Chanel etc. Maybe I just don’t look the part. And I almost always go to luxury stores with a purpose to buy something, never just to look or window shop.

[@merveylmaz6834]

Omg you are such a classy lady! If someone treated me like that in a store (your Chanel experience), I would have been really upset! But you handled it really well ☺️👍🏼

[@helenasantana6483]

A few months ago I went on a luxury shopping spree with my mum in Madrid. I wanted to buy something from ysl so there we went. I told her the bag I wanted and she showed me and let me try it on and everything but she had such a mean demeanour that to this day, every time I look at the bag, I remember her and it puts me off 😭😭😭.

[@perthfanny3017]

Oh no ☹

[@ColourfulNoir]

I'm so sorry to hear that, Helena. I hope the trip was pleasant otherwise xx

[@RC_17]

Great stories Eileen. Love your videos🤍

[@ColourfulNoir]

Thank you so much! xx

[@delfinjrmorales2112]

I would have made sure that someone at that store knew what attitude that salesperson did to a client. Being passive isn't the way for me because, I spend money in the stores I intent to buy something but to be given such attitude is unacceptable. Sorry not taking crap from salespersons when I have done nothing to receive such reaction to an innocent move.

[@ColourfulNoir]

Thank you for sharing your insight! To be honest, the other SA in the store did look quite embarrassed and shocked, so maybe i should've said something xx

[@littleluxetreasures1797]

HI Eileen, love your channel and overall calming vibe! Thanks for sharing these stories, they are very interesting! On the Hermes story, I would've been very taken aback and I would've also found that pretty scary, too. I'm not sure why anyone would think that's OK. God bless! Xoxo

[@ColourfulNoir]

It was a bit scary to be honest but I’m glad I left in one piece xx

[@LittleMissDeeDee]

I prefer luxury shopping online. It may be my own insecurities but I really hate the pretentious and unwelcoming aura of luxury stores.

[@ColourfulNoir]

I hear you! In a way, it's a lot easier too xx

[@m.h.t1286]

I feel the same way… Even the process of getting ready to go there, put on a smiling face, have small talks to the SAs is too much! I love dressing up for all the right reasons, not to get validation from a luxury store. If you have taste for luxury goods & can afford them, buying online or in store is no different to me lol

[@nikkil764]

Love the scarf you’re wearing in this video. Is it a Burberry? My favorite shopping experience was not in a luxury store but in a Lilly Pulitzer boutique. My best friend had recently divorced and was quite down. She has always worn lovely classic and quite understated clothing. I decided she needed something colorful to give her a lift. I called my local Lilly store which is a line known for fun bright colors and prints. When we arrived, they gave her the VIP treatment including offering champagne and snacks while pulling dresses that would flatter her coloring. She was amazed and it was a fun afternoon. I treated her to darling dress and she later told me about the many compliments she got when she wore it.

[@billiexluxury]

I’ve heard about your Chanel experience happening before, they need to extend the counters if they don’t want anyone going behind them

[@socobbb]

No, you were not ignorant, you simply had no Knowledge. A good mannered and proficient sales associate would have greeted and offered help. Even, if he was helping another customer, then he should have proceeded to explain that an associate assistance was required past that point, and that he would happily come back in a moment. Sorry, but he was extremely rude and inappropriate. I would also not let that person ruinned my visit. He does not represent the store, and i would have let someone know. Thats why these people get away with things. Floor supervisors do never know about these incidents.

[@m.h.t1286]

Not a big fan of window or in store shopping myself. Much preferred online. E-Commerce are big these days, even for luxury brands. Their purchase & return/refund policies made easy. Some brands in Australia only give credit notes for returned purchases in store, but full refund if purchase online (go figure!). I’m very intentional in what I want to buy, so often do my research online, watch videos of items on KZbin, then make the purchase. If it’s an absolute must, I will go to the store, but mostly my purchases are quick & precise (in & out). Like you mentioned in your other video, SAs aren’t our friends, they’re just doing their job & getting commission along the way…hence I always keep the interaction at a professional level, rather than personal. I don’t feel entitled to any special treatments (eg: champagne or high tea), if anything, I find it very awkward…it’s simply an exchange, I give the shop money, they give me their merchandise…nothing more, nothing less…however, if you could build a ‘relationship’ with your SAs, then good for you! 👍 Hubby on the other hand, wants to see & feel things, hence shopping online is very limited! If he is buying me gifts, most of the time I’m not there, so can’t speak for him…but I know he doesn’t like browsing around, so in & out (just like me lol) One time, I wanted the LV Bloomsbury messenger bag for traveling. He was working in Singapore at the time. After doing a price check, we found it is cheaper to buy in SG & take advantage of duty free purchases. He left work late…came to the Marina Bay LV store in his work gear (looking a little disheveled in his work boots, khaki pants & safety visor shirt…life of an engineer…you get the picture). He told me, had he went back to the hotel & change/shower, the store would be closed, & he worked late everyday he was there. As expected, no one came to serve him, until he asked. The SA was pleasantly surprised my husband made the purchase in less than 10 minutes, without much effort from the SA. It goes to show: never judge the book by its cover 😊 Have a lovely week Eileen, & looking forward to your next video 😉

[@ColourfulNoir]

Definitely never judge a book by its cover! In my day job, I come across all walks of life and time and time again, I'm reminded to never judge anyone xx

[@classychictipz]

With all the consistent stories of bad customer service at Chanel, I'm surprised people still shop with them. Prices increases, quality decreasing, and instances of bad service is why I will not buy from them anymore. Sorry that happened to you.

[@ColourfulNoir]

Thank you xx

[@HelloLuxe]

My thoughts exactly! I just shared the exact same thoughts in my recent video where I discussed my chanel customer service horror story 🥺

[@karamarchadesch1298]

I never knew there was that rule in Chanel stores. There’s no chanel store here in the philippines but the first time i went in one was in japan and they were really nice. We went into two stores and the SAs were nice. This was before i saw videos about bad customer service. The SA in Hermes, on the other hand, was not so nice. And looked like he was forced to get the sandals that we were asking for. He looked like he didn’t want to entertain us. Even though he didn’t have any other customers at that time. But the SA in the Hermes store here in the Philippines was nice and very patient with us when we were trying on different sandals.

[@ColourfulNoir]

Thank you for sharing your experience xx

[@myraparis]

Love your channel! Excellent video.

[@ColourfulNoir]

Thank you so much xx

[@designsgood]

The lady asking to buy your Kelly bag is so creepy. I always feel strange leaving a luxury store and almost always use my own bag, or ask for a white one.

[@ColourfulNoir]

My SA sometimes does offer a white bag, I usually say no because it’s a fairly short walk to the car park but you’re right, a lot can happen even when the distance is short xx

[@nmernst]

Awww I really liked the Rolex story :) Sadly I hear of some customer service issues (not to mention quality issues) at Chanel. I hope though things will improve on that with them. Thanks for sharing!

[@ColourfulNoir]

The high demand probably has them overworked but customer service is really part of the novelty of luxury shopping xx

[@hautepinkrae8084]

When I was young I was in retail for many years. It takes a certain personality to be in the type of work. It is one of the hardest jobs I've done. It does not excuse rude behavior from an employee, likewise, other costumers should be polite as well. Times have changed and I have also been followed by another customer. In my opinion the the price increases and stores having "waiting lists" create a some what desperate atmosphere, good example - for someone to approach you on your exit from Hermes. None of this really entices me to shop!

[@ColourfulNoir]

It’s really interesting to hear from someone who has experience working in the retail industry, thank you for sharing xx

[@hautepinkrae8084]

@@ColourfulNoir 💕

[@hazydreamer7965]

Hello EIleen. I never feel shy or uncomfortable entering certain shops, but I also take care to look well-groomed and put together. However, one visit was s bit embarrassing. Nine years ago in London, I decided to visit Valentino´s and show them a Valentino handbag I inherited from my late aunt, who had bought it in Rome back in 1956 - 1960. (Her husband had been transferred to the Foreign Office. ) The bag was still in rather a good condition and I had managed to see only one similar bag earlier in a US preloved net shop. I was close to the Valentino boutique, when it started raining heavily. On a street corner, a car splashed brown dirty water all over me. I did consider not entering the shop, but went in anyway. I must have looked like a dirty rat, both my hair and my clothes dripping water, the bag coved in mud. I said shortly " So sorry, it is raining " to the doorman and the sales ladies did kind of stare, but I got very good service and even a dry towel. My bag turned out to be one of those old rare ones. They did ask me to show it to their main shop in Rome, but even this short, wet visit made me happy. - Do not worry, go and look at all the items you like. After all, shops would not exist without customers.

[@littleluxuries_435]

Excellent customer service will make me a customer for life, and terrible customer service stains my entire option of a brand or store. It’s so important to have excellent customer service! Thank you for sharing your stories!

[@ColourfulNoir]

Couldn't agree more! xx

[@mylifemyjourney1]

Sorry to hear this bad expierence. I had a few bad expierence myself, but I could not blame the company only the sa. This is why I shop online mainly, I only shopped in the store a few times just to see the item before I buy it. Thanks for sharing Eileen.

[@ColourfulNoir]

Most SAs I’ve come across have been really lovely, but the odd not-so-friendly ones can really make the experience unpleasant xx

[@jasmincraighead420]

Oh my gosh my first time in Hermes was so lovely! I was the only person there on a weekday afternoon. My sales associate was so attentive, showed me around the store, and we chatted about our lives. I left with her card and my first belt. This was the San Francisco location! 😍 I was shopping for a gift for my husband in Louis Vuitton and my sales associate repeatedly tried to upsell me 🙈 it was so uncomfortable having to tell her no thank you as I was there for only one item my husband had had his eye on.

[@ColourfulNoir]

Thank you for sharing your experiences! Xx

[@heatherwhite2788]

I couldn’t believe anyone would shout at you and I had to hear the story! I don’t understand that unprofessionalism.

[@ColourfulNoir]

It was quite an experience for sure xx

[@tiggertay]

What a devious woman the SA at Chaumet is, she nearly got away with it 😂 But overall, what your stories demonstrate is that it takes so much effort for a business to secure a sale, but so little to turn off a customer, so wouldn't the path of least resistance be to at least not antagonize your customer?

[@ColourfulNoir]

Good point! xx

[@mvatolentino]

It doesn’t matter if the SA is having a bad day. There’s such a thing called respect and professionalism. A simple reprimand would have been acceptable and sufficient.

[@Nanya88888]

I have very good experience with Tiffany, Rolex and Hermes. My Hermes experience was good with SA, but while walking out I had a women making howling wolf noises at me and scared me shitless. It turns out she was one of those just entering the store to see what it was about. I don’t even think she knew what kinda store it was…. It was scary. I think she had mental problems 🤦🏻‍♀️ Tiffany was always nice to me because I’ve always bought something from them every few months or once a year but a really nice purchase. Rolex is always nice to my husband. We always had a grand experience there. Yes, I agree wearing luxury these days, you have to be careful of your surroundings. I try to use my high end luxury only at certain places. I did have a scary experience before by accident. I had to stop by a convenient store before I head home cause we ran out of salad dressing. On the way out, a guy was eying on me and I was using my Birkin bag. I’m scared to use any of my Cartier watches and Phillipe Patek watches these days. I feel like someone is going to chop off my hand to rob me. Ahhhh 😧

[@ColourfulNoir]

Some really valid concerns! Safety first, always xx

[@sunnyta619]

Well in light of all the recent news headlines of luxury stores getting robbed in broad daylight, i think that explains part of why they are increasing their prices. It makes sense to be discreet about everything you do.

[@sandravl9354]

I had a similar experience at the Chanel store at Selfridges in london. However the main store on Bond Street they were so lovely, same as LV across the street. So sorry you were made to feel like that.

[@ColourfulNoir]

I love the stores at Bond Street! They’re really attentive and professional xx

[@sabrinag3357]

I don’t think you were being ignorant. Like you said, a gentle reminder from the SA would have sufficed. Thank you for sharing. 💖

[@ColourfulNoir]

Thank you, Sabrina! Xx

[@terrybuckalew6874]

I never thought lv or hermes purses were pretty

[@chauminh]

love your videos. But if I were to Hermes purchase. Definitely the scarf not the bag. The way the crocodile is treated not pleasant to see.

[@jx2540]

I have been shopping LV since 1993 and have enjoyed them until the last few years. The quality of the leather goods is just awful. I had issues with quite a few of the bags. The last time I was there had prompted me never to go back. I special ordered a phone case from LV a few years ago, and it fell apart in less than ten months. I went to the store, and the sales rep could not find the order records and questioned me rudely if the phone case was a fake one? I was so shocked and speechless!!! How terrible the LV's sales records. It was less than a year, and they could not find it !!! How rude and clueless LV's salesperson can not even recognize their product ??? I was dressing in jeans, but I was carrying a very expensive Birkin and some shopping bags from Tiffany next door, and he questioned me if the $460 phone case was fake? I walked out there and never bought another LV and won't for the rest of my life.

[@ColourfulNoir]

I'm really sorry to hear that. It was such a recent purchase and they should have handled it better xx

[@thehopefulbudgeter]

I’m so sorry u experienced this at the chanel store. You would think a classy designer brand-they would have classy staff members as well. So wrong! Smh.

[@AshleySpeaks09]

Snooty sales people and bad customer service is why the secondhand market is booming. I love that I rarely have to interact w these ppl. Most hate their jobs even the high end ones. Retail sucks, I know I put 10 years in. Still no excuse esp for those prices.

[@kettyretuta2564]

Thanks for sharing your luxury experience. I had quite a nice & not so nice experience @ Chanel . I went to Neiman Marcus Chanel more than 12 years ago & I’m only wearing a Louis Vuitton bag & was not entertain by this SA inspite of showing my interest in some seasonal bags, she entertained other clients that come to store fortunately a nice SA (Armanus) came to me & ask me if I needed help. During that time I was only looking @ small/ mini bag & bought it. The next season probably few months later she saw me again but I was looking for Armanus . Every season I bought Chanel bag which surprise that lady coz everytime I see her she will ask me if I needed help but told her I’ve texted Armanus my SA. To make story short I’ve purchase almost 20 bags from Armanus. Moral lesson don’t judge a book by its cover.

[@ColourfulNoir]

It goes to show we should treat everyone with kindness xx

[@politesmile7812]

Lol, great stories 😁

[@chauminh]

Merci. Sorry love moschino bag I just found out not ideal for a rainy day

[@Alisha-hs8xj]

Same thing happened to me at a Chanel store (not my normal store.) I went over to a display, it was not behind a counter just a display near a window. There I found a wallet I was interested in so I picked it up while I was waiting for the SA. I have done this in my home store countless times with no issue. Of course I was yelled at by the security person so I promptly left. 🤷🏻‍♀️

[@CH-ws7nj]

Next time, if you have a similar situation at the Chanel store, I encourage you to tell him that there is no need to raise his voice about not seeing s sign. I wound not tolerate such a bad attitude . If he is a professional, either he has a bad day or not , he should’t be rude to customers for such a thing.

[@cuchareable]

lol i like to see your videos but i haven’t noticed before how a lovely person you are. I always tend to pay a lot of attention to your wording because i’m not a native english speaker and there are times that i don’t get one or another word you are saying so in order to not miss anything i really focused on your speech and of course the history you’re telling that are always so informative and very well explained in my opinion, so having that much attention occupied i really didn’t pay attention to like your “personality” or what can be transmitted of it thru a video until today that your stories are totally related to you and who you are as a person, and i finally was able to pay attention to you as a person (i couldn’t before because as i told you my mind was focused on the info and i kinda have some attention issues and if i lost it i lost it lol) and omg you are so lovely! i can tell by watching you and hearing the kind of experiences that you have everywhere you go, let me tell you that a nasty person is a nasty person it doesn’t matter how much money they expend at any given store, sales associates only would be acting so kind and nice towards someone who is actually that way, and hearing how they have acted towards you make me confirm what my eyes are seeing.

[@cuchareable]

lol this is such a long comment i kinda got lost somewhere i guess

[@ColourfulNoir]

Aww thank you for sharing! English isn't my first language either, some days I feel like I could twist my tongue just trying to say certain words xx

[@cuchareable]

@@ColourfulNoir lol if you could only hear me talk lol it’s so funny xd

[@merrywalsh2809]

One Chanel store I went to had the same set up you describe with the glass counters. The way they were placed, it was not at all clear to me where I could go and not go. When in doubt, I think it best not to go on the other side of the counters, but instead, just ask an SA if you may see a certain bag on the shelf.

[@ColourfulNoir]

Definitely! I’m now quite careful too xx

[@PositivelyNice]

I had the same experience in Dior. The SA didn’t shout but had a polite-annoyed tone.

[@cheremushki]

I only hope if I was there beside you I would've stood up for you, even if you are a stranger. There is no excuse for that type of rudeness.

[@ColourfulNoir]

Thank you xx

[@PriHL]

There are 365 days in a year. On how many days out of those 365 days do these type of people have a bad day? 365. Having a bad day should not be an excuse. There are things you just don't do, even when you have a bad day, unless you're an emotionally disregulated and entitled person. Given the recent "events" at Chanel Harrods it seems they're getting more and more out of control. I was there a week ago and somehow everyone was nice to me, but that seems to be less and less the case.

[@Lucy-rz3nv]

I think all the luxury shop have a good SA and bad SA. If you feel uncomfortable do noy buy from them and change the other SA. I have a good experience in Prada and YSL. My existing SA of Chanel is OK. Remember you just buy from the person you feel comfortable.

[@rosaliaday7218]

I like some Mexican stores where they treat everyone the same but I absolutely hate American malls where they think me being Mexican can’t afford the bags … I do collect luxury bags

[@janemadrid2845]

I've seen NO name brands better looking and not so old looking and expensive like that bag. Every time I see it, I think it's old looking and expensive, not worth my money. I'm anti ghastly looking, expensive name brand purses. Activist against ugly purse name brand creators. LOL.

[@raapyna8544]

I needed to buy new glasses because my old ones had broken in half from falling on the ice. I put it off for maybe two years, wearing previous glasses until I no longer could excuse it. I made an eye appointment at the store but I had not planned time for shopping for the glasses that day. However the customer service told me, that the eye appointment was only free for customers, so I started looking at the frames anyway. I was not prepared so I didn't have a design in mind. I tried on a lot of glasses and took pictures to compare them. Finally I landed on frames that made my heart bubble. They were squere black and had little diamonds on the sides. They made my face look soft and kind but elevated it in a way where I wouldn't need eye make-up. I was pretty sure this was my frame, but I had been toying with the idea of round, rosegold or bronze glasses. I thought, maybe I needed to try new things sometimes. I also needed sunglasses and there was a frame and lense I really liked (it was a round Rayban with rose-coloured lenses). The store didn't have that exact colour lense for prescription lenses but a very similar one. These were all very fancy glasses and my prescription is pretty strong. With blue-light blocking and scratch protection, these all three pairs add up to a pretty hefty price. I had already asked the customer service person to let me sleep on the decision and she had agreed. Then as she was printing the notes, I quickly changed my mind and decided to buy them anyway. I paid one third upfront and waited on the order. I almost immeaditely regretted buying the round ones, before they even arrived. A girl I used to like had complimented them while I was taking pictures and that had impacted my decision. I was also already very overwhelmed with trying on so many glasses in a bright and noisy mall. The customer service person explaining to me about leasing etc, and I couldn't concentrate on a thing she said anymore. I felt a bit weak that I had given in on the temptation, although the other two pairs were so clear loves, and the third was not. I considered cancelling the order but didn't. Well, it took a while but finally they were all finished and shipped (this was during the pandemic so there had been some shortages). I arrived at the store with my mother to pick them up. The lady who fitted them on my face was so nice and complimented me on my choises, that I had chosen a good variety of styles and they all suited me well. She made me feel like I was buying beutiful jewelry. I wore the round frames for a couple months, but I didn't end up using them much after that. However, I don't regret buying them so much anymore. Now if I break my glasses again, I know I don't have to go back to wearing those very old glasses that I'm legally blind in.

[@jucaja]

Hi Eileen! On my recent trip to Oahu I went to Hermes twice - 2 separate locations. Both SA’s were very short and not very friendly. A lot of the items I was interested in were not available and I also did not like their energy. But I was kind of glad about it because it made me not want to purchase anything from them. I went to the same Chanel store twice 2 different days. The first day the SA was short and similar to the Hermes SAs. But the second time I went to the Chanel store - I had the sweetest SA. She was only able to help me for a short period in the beginning and the end- since her regular client came in to pick up her purchase but the store manager helped me out instead. The manager was awesome! She was super helpful and sweet and I immediately felt comfortable with her. I guess there are always going to be SAs with poor customer service skills and others with excellent customer service skills. Of course we should expect more from the SAs since we do spend a lot of money. I usually will not buy if I don’t like the SA or I will ask to work with another SA.

[@ColourfulNoir]

It sounds like it's really a matter of luck when it comes to customer service! I hope you had a nice trip xx

[@jucaja]

@@ColourfulNoir Thank you! Very true! I had a wonderful holiday! Wish it was longer. 😆

[@yanu3778]

love your content...

[@ColourfulNoir]

Thank you so much xx

[@sherllytanara244]

I have experienced such at LV - Lotte, Busan and Chanel - Orchard Rd, Singapore. It did not dampen my spirit of purchasing the item that I was looking for, I simply complained and emphasise my request for another sales associate to attend to me, and then make the purchase. After all their income is based on commission on a purchase, so it is my way of telling that rude person its her loss. You are such a soft spoken and well dressed lady, it really took me by surprise any sales associate will talk like that towards you. Hugs hugs.

[@Benintende1952]

Great idea to request another SA!

[@Lifeisbeautiful-ri2tb]

Thank you for sharing your experiences. The incident with the lady approaching you to ask if she could buy your Kelly was so scary. We have to be very careful at all times. You look so elegant today ❤

[@tamiewert808]

I think the fact that you were treated so shabbily is indicative of the complete and utter lack of proper customer service skills! If I'm spending thousands of dollars in a store, they need to be bringing me a glass of champagne and treating me with the utmost of respect! I would have declined to purchase at that time, and would have asked the Sales Associate's name, and written a letter to the head of the Corporation. I am known as a very friendly, kind, professional person, but I am definitely not someone who would take mistreatment readily!!

[@ColourfulNoir]

Thank you for sharing your thought! Sometimes it does cross my mind that maybe I should have said something xx

[@tamiewert808]

Writing a letter is the best course of action, I have found! It allows you to express your feelings, and opens up a learning opportunity to the staff on proper etiquette going forward. I'm a Nurse, and I have bad days all the time, given the nature of the profession, and I cannot yell at my patients! Same goes for those employed in Customer service. I was once yelled at by a male Flight Attendant in Business Class, for getting out of my seat to use the washroom. Apparently the Pilot was in there for what felt like 30 mins and I was sitting in a position where I could not visualize if he was still in there or not! It was humiliating, and I sat back, completely stunned, crying with my face towards the window. I would have written a letter, but I was scared I would be flagged and end up on some kind of No Fly list, lol. I still regret not doing anything about that incident. Very traumatic!! If I were with you at that time, I would have been tactful, but I would have given that person a piece of my mind! 😉 Sometimes these situations place you in a state of shock, and you can't advocate for yourself in that moment!!

[@nylaspeaks7272]

You should write a letter to Chanel…horrible behavior…you were shopping and was excited..we all get like that when we shop…ridiculous customer service has really declined these days

[@SaraBiancaBentley]

You are such a great storyteller! Each of these encounters was so interesting in its own way. Goodness, the one about the woman who approached you for your new Kelly was quite freaky, but you handled it so well! And the last with the Tiffany manager was quite charming… oh and the chocolates from Rolex! No wonder these all stand out to you. Thanks for sharing them!

[@cathhl2440]

You’re very strong emotionally to share this so objectively without any drama. Thank you for sharing! 🥂 🍾 😆

[@SweeetClarissa]

Your Hermes story is really Scary!! Glad nothing crazy happened to you & your Kelly. Cheers 🥂

[@ryeofoatmeal]

the hermes anecdote is very frightful 😳 somebody is really stalking you!

[@mrsyhjourney]

You and your hubby had some interesting experience!!! Thanks for sharing your stories with us!!! New subscriber here and let's stay connected! 💕

[@ColourfulNoir]

Welcome to our lovely community xx

[@blumoon8889]

Hello, can you pls share the name of Burberry scarf you are wearing? I love thr color. I am looking for a Burberry light scarf but not wrinkle easily. Thank you !

[@melodiechartier5173]

Why would someone willing to pay more for a bag/purse instead of just popping in the store and get the bag there???

[@karenphu998]

No, I think the Chanel associate was wrong. At the end of the day, what is the meaning of SERVICE? Clearly customer SERVICE was neglected by Chanel rep. What happened to you hasn’t happened to me YET but I do remind any luxury shop associate from the beginning that ‘’ I am here for a positive experience’’! This way, I set the boundary for the proper mannerism expected and given. I’m sorry that you had a bad experience at Chanel.

[@ColourfulNoir]

Thank you for sharing xx

[@PtolemyXVII]

I find luxury salespeople generally quite rude and arrogant, so I wouldn’t take it personally

[@ColourfulNoir]

Most of the SAs I've encountered have been really nice, but sometimes it really just takes that one upsetting encounter to put us off the brand completely xx

[@csong9940]

LOL I had almost the same experience in Bvlgari. I was in the Bvlgari boutique in Las Vegas and the sales associate was showing me some handbags and wallets. I had set down my Gucci bag on the counter to try on some of the Bvlgari bags. Another customer came by and started looking at my Gucci bag and went to pick it up but then she realized it was not a Bvlgari bag and immediately backed away. It was kind of funny. My other story happened at Hermes. I had an appointment so I got into the "appointments only" line. This snooty French woman (I live in the US) who was dressed to the nines and carrying a Birkin, said to me that the line was behind her. I told her I was standing in the "appointments only" line and she was in the "walk in" line because I had an appointment. She looked stunned and just said, "Oh." I was let in first because I had an appointment. They allowed her in a few minutes later. I mentioned something to my SA about her and she made a face and said that all the employees in the shopping center were familiar with that customer and she apologized that I had to deal with her. It made me feel a lot better that they didn't like or condone her snobby behavior either.

[@ColourfulNoir]

Thank you for sharing your stories! xx

[@Izzy-dl9nw]

I agree by the sounds I feel the Chanel rep in this instance may have not acted in a very professional manner ☹️

[@ColourfulNoir]

I was shocked at his manners to say the least xx

[@archeewaters]

paris, where some people (sales associates) are not shy to be rude. it's a known thing.

[@chloenghk]

I think asia stores have better service . U will be given drinks when u shop . Not sure your area

[@nancyanderson2032]

he was playing God with the chanel bags. he has no control in his real life so he tries to get it at work. he took his anger out on you. rude man

[@MakteyChu]

I got shout at in LV (Hongkong) 2018 Everyone looked at me

[@ColourfulNoir]

So sorry to hear that xx

[@premeyumlife443]

Great story time my lady, ur very sweet n graceful. ❤️😘😘😘Sandy

[@ColourfulNoir]

Lovely to see you here Sandy xx

[@HelloLuxe]

Chanel customer services really needs to step up their game. I just posted a video about the experience I had and how my SA was very rude and unprofessional - this is really not how it should be when we’re spending our money. Tfs!!