insulted & belittled. Let’s talk Purseonfleek…

[@andijuliastrisyafruddin7428]

I am a lecturer in Marketing and have always been impressed by consumers' reactions on the high end brands marketing. Their bags no matter how beautiful are literally just a product. It might help us to overcome our insecurities, make us happy or feel accomplished. But in the end, bags are just bags and if the way in getting them hurts us, then the products have failed to fulfil their purpose.

[@AnnieParkerConfidential]

Totally agree.

[@marathonfortruth4768]

My daughter is a Marketing major in a well-known business school. She’d be very interested in this story. Personally, it’s a major turnoff and hearing this content I can assure you I would NEVER even consider such a brand. That includes any of these high-priced luxury brands. Pathetic and totally unnecessary emotional investment in such products. Stop buying them and the abuse goes away.

[@louong5423]

You are absolutely right!

[@brigittaharmat5484]

I completely agree with you.

[@edmulterer5984]

I think that Hermes has the BEST marketing team, hands down. I have a postgraduate education, am smart enough to know better, but am sucked in by them. They must have a psychologist on their marketing team.

[@Frasianfamily]

Having been on both sides, nobody should have to connect with a SA to make a purchase. If there truly is a waitlist then it should be first come, first serve. I refuse to support any brand that treats customers like they need to grovel to spend their money. It’s just a bag that is overhyped.

[@TheMjsPrincess]

I completely agree, I’m not begging anyone for anything! If I can’t buy it without making a ‘connection’ with a sales assistant I’m not interested. As far as I’m concerned is if I’ve got the money and I’m a polite customer if I repeatedly have to fight for a bag then I don’t have time for that 😂😂😂

[@heddaszczepanski9210]

@@TheMjsPrincess the problem is that she WAS begging😱 All those emails😱

[@heddaszczepanski9210]

Michelle Yu - she WAS grovelling and that is thevproblem. She was harassing the SA

[@ankawstanach]

Couldn’t agree more!

[@wingsphysio]

I completely agree

[@joygernautm6641]

The fact that anybody spends this much energy trying to buy a container for their tampons and lipstick blows my brain apart. Seriously ladies. We are better than this.

[@nanaf3303]

I love this comment

[@labelmeposh]

Screaming. 🤣🤣

[@libelinhaa2079]

Is not so different from man buying luxury cars to compensate for their baldness or small dicks.

[@winninginlife]

Lol, that's why I won't spend more than $15.00 for a purse. I know how to put outfits together quickly not much thought but people swear up and down I buy high end items. Nope I hate shopping and I consider myself a Diva on a budget. I prefer seeing $$$ in the bank and not on my back 🤗🌹

[@libelinhaa2079]

@@winninginlife I guess you are not scatterbrained and don't need to feel some void. People who put too much value in luxury are usually that feel the need to prove they are somehow worth it. Brands will always take advantage of these people's insecurities because they know they are not even smart enough to realize they are being manipulated into paying thousands for something that is worth a hundred or so. And just like you said, price doesn't equal taste or success.

[@azb2825]

100% spot on. At the end of the day it’s just a purse.

[@claudiakalkbrenner4148]

Absolutely agree!

[@calired7090]

Agree. Their are also great options on the pre-loved market. Personally would rather just purchase pre-loved than spend thousands on a brand (for items I probably don’t want) hoping to be offered a bag. “Don’t purchase Hermès goods you don’t even want to get a bag.”

[@AnnieParkerConfidential]

Totally. It's got no bearing on the quality of one's life.

[@chacri08]

It’s life and death for her….

[@mariac.a.1103]

One of the real problems that escalated her situation is the fact that she filled out a “waitlist form” and that in her mind, she started to feel manipulated after so much time had passed. A business should not do that if they have zero intention of following through. When I go to a restaurant & am put on a waitlist, I better get my dinner at some point or you will see me hangry at something. Lol. I felt bad for her but I felt her SA’s toyed w/her and it seems it’s what Hermès is known to do.

[@kck9742]

I would just never patronize a business that makes you beg to spend thousands of dollars.

[@Patrick3183]

@@kck9742 I don’t understand- why a word like “beg”? Aren’t they happy to sell anyone who can afford it their stuff?

[@kck9742]

@@Patrick3183 No, they aren't. That's the thing. They pretend there's some shortage in order to create an artificial demand and only sell to customers they want to sell to.

[@smk762]

I agree with you, it's not that deep. Bombarding people with emails is not the way to go...sometimes it's easy to lose perspective

[@Margarita.Nazarenko]

I think that’s what happened here

[@bellafrombroklyn]

I hate to say but I don’t believe there is a true shortage of bags. Sure, some colors come and go and etc, but reality is they will offer you a bag if they like you. Now, I don’t know if it’s “clicking with the SA” or the fact that they like your looks/attitude/demeanor. Everyone talks about Hermès game but I think it’s much simpler than that, if they like you you will get the bag.

[@dinavienna]

True!

[@igdo7366]

Totally agree

[@jazmeen04]

Of course there is no true shortage. The purposefully create a sense of demand, which is why they were able to keep the price high even in resale market. They make a small number of bags for a large customer base period. They know exactly what they are doing.

[@birdieculture]

Exactly ofcoz there is no real shortage. Hermes just never gives its customers the exact thing they want, thus keeping the customer's want unfulfilled, so they'd keep coming back with their yet-to-be-fulfilled desires.. Hermes is smart, coz lots of people somehow only desire the things they cannot get smh I wish people are more thankful and are able to identify true value. Its not like becoz the prices of certain things are high, they suddenly become more valuable lmao, this is so obvious yet people don't understand

[@kriscastillo2585]

exactly why purseonfleek never got the bag. the SA didn’t like her. maybe even the whole of hermes talking about her and they didn’t like her

[@razorbackbelle4221]

The thing that got me was... she’s gotten bags. Quota bags. And she resold them on eBay. If I was an SA looking to give someone a very limited bag that I really thought they would appreciate, I wouldn’t give it to someone who talks about reselling their quota bags on their social media channels. It seems like she does a hard press to get a bag then once she gets it she loses interest and sells it... and then on to the next obsession over a new bag. All the (seemingly unintentional) emotional manipulation aside, I can’t imagine an SA wanting to work with someone who is constantly obsessing over the next quota bag. That seems exhausting. Would be much more fun to work with a client who loves the brand, appreciates the bag, and enjoys it without reselling or feeling compelled to hunt for a new one.

[@Margarita.Nazarenko]

Exhausting is the right word

[@christinadelimitrou557]

This is spot on. It is of course her right to sell any items she doesn't want, but when it's >10 bags sold over a couple of years, there should be no complains on her part that the store chooses to not allocate their quota bags to her.

[@beccavry]

Did you see her follow-up reaction video? It gets really disturbing when she admits that all along, she was looking for "closure" about why she was never offered her wish list items, and then goes on to blame Hermes staff for lack of transparency, when she herself wasn't transparent about what she'd done with previous re-sales (or why those sales might keep her from acquiring future dream list purchases). This lack of self-awareness, of hypocrisy...she's not in a healthy mental or emotional place, right now. I hope she stops shopping, and starts "Shrinking" her issues, stat.

[@razorbackbelle4221]

@@beccavry I watched it and it made no sense. She keeps saying “it’s just a bag” then goes on about all the reasons she behaved the way she did and should have been treated better and gotten more communication from a person who literally owes her nothing. It’s a sales person. Why would they go out of their way to work with an emotional, needy, or even slightly difficult person? They can ignore you and there will be dozens of people who step up to fill that void and buy their bags. It did nothing to convince me that she’s learned anything about how she contributed to this mess.

[@shebussin.8196]

Very good point ladies, completely agree.

[@cakeasaverb]

How did she think it was acceptable to tell the sales associate she was depressed. Boundaries, respect for others, self awareness? She should not be dumping her emotions into a sales person. Wow

[@bjamo8738]

I had a friend that worked for Hermes, and was told that the reason some people are offered one of the coveted bags that have no previous history with Hermes is about the image that person projects. Hermes is very conscious about how a person appears. Never purchase something you do not want, especially if you are thinking you can resell it and if you have a youtube channel and talk about reselling items.

[@AnnieParkerConfidential]

I was secretly thinking the same thing....That SA's are undoubtedly judging whether one's "image" aligns with the brand.

[@carolvanleer3386]

Reason enough to never carry a Hermès.

[@kck9742]

What disgusting snobbery. I cannot imagine how little self-worth one must have to grovel to be able to spend boatloads of money on a tampon and lipstick holder.

[@estefaniaboujon6830]

Doesnt kylie jenner have a Birkin collection? I guess "incredible vulgar" is the image of the brand..

[@NotFalling4it]

Somehow I came across Purseonfleek”s video and I actually got second hand embarrassment. To me she sounded seriously deluded if she thought those were friendly and polite emails. She literally bombarded them, shared inappropriate personal details and sounded like a demanding hypochondriac but most importantly - passive aggressive and fake. She clearly has other issues and I actually do hope she sorts them out because that video was not normal,

[@labelmeposh]

Yes. I watched with my mouth wide open. When she went into how she's always asking about their families (to get a bag) I'm like oh my goodness the entitlement 🤣

[@alexandrasmith7682]

Isn't that the truth ....

[@styleinspiration543]

Hahhahhaah WOW this comment is spot on! 😂😂😂

[@GC-kk4et]

Definitely not normal to be that emotional over a bag. Seems like she needs to fill a void in her life with whatever she gets obsessed with. My impression is that she has always been spoiled with anything she wanted so now she has this "problem" because she can't get what she wants so she's throwing a tantrum. Had to watch the whole video to understand whether she was making a joke but it wasn't.. lol

[@witchingbrew3]

Okay. So I'm not the only one who noticed it !!! Her emails were nice but started to become overwhelming and I felt like the SA got annoyed right away with her. She does seem nice but people need to learn ettiquette with emailing and online. "Reading the room" is important in these type of situations.

[@evanlau8]

Love this quote from you …”There’s a gift in life called self awareness… Some people choose to cultivate it every day”

[@joygernautm6641]

Which is an ironic quote coming from a girl who lives her life worrying about being able to buy a handbag. 😂.

[@kgan4733]

​@joygernautm6641 it's her livelihood

[@Lulu0291]

I love luxury items but at the end of the day they are just material items that really aren’t all that important in the scheme of things. I felt sorry for the SA and I am glad that Hermes stepped in to protect their employee. Life isn’t fair and you don’t always get what you want. It’s just a bag. Be happy that you have your health and your family. Thanks for posting this! 💐

[@jlo110]

I totally agree with you, I know of someone who walked into a Hermes boutique to just purchase a very small item. The person just happened to be dealing with the manager, she asked if she could be put on a waitlist for a birkin, he asked what she was looking for and he went into the back and pulled out a birkin for her to purchase. It is how you connect with someone.

[@chigurl4667]

That happened to me…went to buy a Twilly, walked out with a Birkin too. And home to a very pissed husband haha!

[@Margarita.Nazarenko]

@@chigurl4667 hahaha

[@rajjie100]

Delusional entitlement, crying over a handbag, cringe.

[@bflorida8469]

You have so nailed it! The second time I visited our nearest Hermes store, I purchased a lovely clic-clac bracelet, a pair of sandals (on sale), and while I was browsing the store, I happened to mention to the SA that I would like to purchase a particular Birkin in the future. I was pleasant. The SA was pleasant and it was the first time he assisted me. I purchased my items and left. Within 4 weeks, I received a call from that same SA calling to let me know the bag I mentioned was available and waiting for me. No issues at all ❤

[@dinavienna]

@@bflorida8469 to be fair with Mel, she got her first one similarly to that. This was her third or fourth quota bag she couldn’t get. It seems to be all the harder for the third or fourth bag

[@Lushleah1988]

I agree it’s just a bag, I think Mel needs to get a grip really. She’s got a child and a husband just focus on that. A bag is just a bag, I think there ridiculously priced anyway. Health is the best thing to focus on and I think she needs to focus on her mental health because it is worrying how she’s got so upset about a bag xx

[@hothotheat3000]

You nailed it. Mel is incredibly entitled and frankly, her behavior that she described was VERY creepy. The desperation over the bag is just very bizarre.

[@Annie2495]

Honestly I tried to watch Purseonfleek’s video, but it was a lot of emotion for what is essentially a expensive piece of leather. I think you really hit the nail on the head with how you phrased trying to invoke this emotional connection to get someone to get what you want. Taking Hermès out of the picture, your same idea can be applied to other luxury brands as well (Chanel, Louis Vuitton, etc). Loved your grounded perspective 🤓😁

[@foodenthusiast2499]

You should watch her latest one!

[@JuliaFeoktistova]

Things are much deeper there. Looks like many people didn't see Mel's earlier videos. She got Birkin Sakura as a push gift for her first kid. She gained waight and was very depressed at that time and thought that everyone is looking at her with this bright pink bag, so she sold it. Actually only for $11K on Ebay. But now she regrets and clearly has an obsession to get this bag back. Watching her recent videos it shows that she needs help of psychologist at this point. That's why her SA started to feel intimidated.

[@Margarita.Nazarenko]

This is insightful thank you

[@samanthadroz14]

@Isabelle Boisvert Actually Hermes does pay people to watch eBay and other sites to find people who are resellers! Mel is a known reseller

[@samanthadroz14]

@Isabelle Boisvert Super Dacob has a video on it, but it seems to be a known fact in the community-there’s a lot of talk about it

[@kck9742]

@@samanthadroz14 It beggars belief that a company would care. Call me weird, but I think that once you buy a good, it's yours to do with as you please. Of course it's equally mind-blowing that anyone would grovel to a company for the privilege of being able to spend thousands and thousands of dollars there. And their bags are ugly.

[@Dino2054]

Their system to beg SA to sell me a bag that I'm gonna pay with my money is complitely stupid. I'm not begging anyone on this world so definitely not gonna beg a random person who work in the store to spend my money there

[@josephshao3895]

So on point! According to my personal experience in both London and Paris, yes being a loyal customer is important (Purchase history) but eventually human connection is the most vital thing to get a bag.

[@karolinak566]

I was extremely taken aback by those e-mails she revealed as "nice and friendly"... writing to a SA about your skin cancer???

[@martinf9353]

To me she just feels like an annoying customer who writes millions of emails and actually comes to the store like once in half a year to buy 1 thing.

[@mardiblitz]

Yes.. omg very persistent and long winded email..

[@joyfuljaj]

I was unsure whether such emails were normal with building sales relationships in a world I will never be a part of. They came across as needy and desperate to me. However I assumed maybe such interaction was normal in luxury brands. Seems my original impressions were on point.

[@Jindarella_]

I took it as a bit of emotional manipulation to get what she wanted.

[@maciecs3263]

It could be a combination of everything you said ladies. In any case, obsessing about material things isn’t good. Like the video said, life isn’t perfect and this is what happens to her when she doesn’t get what she wants. I hope never to become like her obsessing over a brand, sitting at home browsing on what the latest model she’d buy next- and maybe thinking how much she could resell it on eBay 😏 it’s a toxic world to be involved in

[@jaedenjace5097]

I wrote to her a very long and nice message about how i discovered her channel and thanked her for educating me about the quota bags...girl she never bothered to even acknowledge that and that was when i knew she is that kind of person. It is literally just a bag, she needs to get a grip to be honest. People are literally starving out there while she is crying over a bag she couldnt get.

[@yoururbanchic]

Mel is a reseller hence she was never offered a bag again

[@BlendedBarbieDoll]

As a former retail employee and manager my first thought about her was… she doesn’t visit the store enough. It’s very annoying when a customer calls and e-mails making requests and demands meanwhile you have actual customer in front of you building a relationship, having an experience, while making a purchase.

[@kck9742]

Call me weird, but I don't think that buying things -- and purses are just THINGS -- should require building a relationship with anyone. If you have what I want, and I can buy it, I should be able to. If you don't have it, you can put me on a list, but it had better be first come, first get. This BS of, "We decide who is worthy of buying our overpriced scata" would immediately turn me off.

[@emmy7436]

My issue with Hermes is that sales reps are totally fine to string customers along and make commission off of all their purchases knowing full well there are some people that won’t get a bag. If they had an issue with her selling items on eBay, they should have just said that and told her she won’t get a bag but they won’t because they want her money on all of the other items. She did come off very intense in the emails but the SA also never communicated with her directly to let her know how she felt. Instead she let it build up because she wanted the commission on all the BS items she was buying (that honestly no one really wants - they just buy them in hopes of being offered a bag)

[@maciecs3263]

How did the Hermes store know she’s selling bags on eBay?

[@onosxo]

And that’s why people need to be smart with their own money and buy things they actually like. Is the brand going to tell them NOT to spend their money? How is that smart for the brand or the SA who could lose their job? Likely she came in pretending she liked those things so who is the SA to say otherwise?

[@kck9742]

@@maciecs3263 Apparently they look for them.

[@stanzaschulz4339]

@@maciecs3263 well if the bags are really that rare and they are listed on eBay, then it would be extremely obvious. I have no idea about fancy bags, I am just guessing a one of a kind bag would be like a neon sign on the internet, especially a goliath like eBay

[@guoshanhui]

I dont think the SA led her on - the SA even explicitly reminded her that buying a ring will not promise a bag. I actually think it was kinda dumb of the SA to say this if she wanted to just make commission. But in that moment, the SA was actually being truthful. A sales associate is a salesperson. They make commission and protect their livelihood by selling items to you. They’re not there to be the sacred guardians that pass out bags and bestow them upon worthy buyers - they’re also just trying to live their life and get by. I don’t think it’s “stringing” anyone along when the buyer chooses to play the game and the SA explains every time that a wish list is random and just that - a WISH list. Not a wait list.

[@mnicolechic]

Wonderful perspective. I felt the exact same way when I watched the video. She has a husband and beautiful children. Her reaction to not being offered a bag and being so pushy towards her S.A makes me wonder if she is struggling in her own personal life. That of course if true is none of my affair, but it makes me wonder. ❤

[@Margarita.Nazarenko]

Yes this

[@HandbagDiva]

She’s a reseller which I think played a huge part in their calling her. They aren’t going to offer a bag to someone who’s just going to sell it. She sold the first Birkin she got. She also brought “ friends “ in to purchase things. Her eBay store was found, she was selling all the boxes & shopping bags as well. I think she started to panic because she’d spent money she didn’t have & was counting on being able to sell another bag.

[@coolcat6341]

She is trying to prove that she is H clients bracket,,, but she keep selling whatever she get,,,

[@cassandra2685]

Ya ladies are so fkn catty

[@bryan7938]

I agree

[@nubbyc]

Gurllll yes! You are one of few influencers who live and love your life offline and it SHOWS babyyyy. It's all about being grateful for what you have all around you.

[@Margarita.Nazarenko]

Love that thank you

[@denisadellinger4543]

This Hermesgeddon happened a whole two seasons ago and I'm just watching the original tonight. Bless her heart, she went on and on and on. She sucked me in. I am so sorry she is tearing herself up about a stinking pocket book as we sometimes call them here in America. I don't like the way Hermes does business. I think everyone who wants a bag should get one. Go to the store, put your money down, wait six months to a year on it and that way you know you will get your bag. All this uncertainty and depression over not getting a bag is agony. I feel for Mel. I agree with a lot of what you said here. I don't know the luxury market because I do not have that kind of money. That much money could support me for a year, paying rent, food, bills, everything. Some people have more money than sense. Put that money into your kids. You are a mom now, putting yourself first goes out the window until they get out on their own making their own money.

[@stanzaschulz4339]

I agree!! I guess I have no real class bcuz I hit a wall at 300...thats my limit. Im fact I am having major guilt trips for buying Lavender Snake Tieks, most expensive shoe I have ever bought and in the classy world its a bit of rubbish. If I had kids, I wouldn't dream of it, but I dont, so now I am stuck with some 300 dollar ugly shoes. At least they are comfy I guess, if I ever want to go to a rodeo im set

[@Keesha]

Darling you are speaking FACTS! I live in 2 cities, I’ve shopped in the store in one of them twice and still was kind of ignored when I go in. Third time I walked in with my hubby (Mr. Personality) and now whenever I walk in - they ask after him by name. In my other city, my SA loves me… always asks about my parents and everything. At the end of the day, just be your authentic self and find an SA that you mesh with. ❤️

[@Margarita.Nazarenko]

Yes! Exactly this!

[@mckenziehart6228]

I appreciate how you acknowledged that the SA was in a difficult position. I empathized with Mel. I could see that she was genuinely in pain and insulted. At the same time, my heart also went out to the SA. I can't imagine how stressful it was for the SA to read that Mel was feeling depressed. IMO, the SA took best the course of action available to her.

[@Margarita.Nazarenko]

I fully agree . It’s so stressful . The SA doesn’t own hermes and is doing her best.

[@Sana-gq9ow]

Mel needs friends and should put her happiness in a bag

[@misfitm1457]

The girl seemed manipulative to me, always bringing up things like having a baby, so what? Many do

[@luckystone2293]

She was very desperate, which is what put the SA off. However she kept leading her on because Mel kept purchasing other products and she was receiving commission on that.

[@thebeautyandhervlog]

I don’t have the budget for luxury items but I love admiring them and watching KZbin videos about luxury products. This whole situation is fascinating from my point of view because I can’t even comprehend!

[@IrinaVanRonkel]

That’s why I like u so much, you are respectful as much as you have self-respect

[@Margarita.Nazarenko]

Thank you angel that’s so kind

[@danielintheantipodes6741]

I would not buy items just to qualify to get another item, even if I could be sure it would work. I have never even been into an Hermes boutique, so I have zero personal experience. However, I watch far more videos than I have any business watching and it seems clear to me that there is no formula. You can spend six figures and no bag is offered. Another person walks in with no purchase history and dressed like a wharfie and the wharfie will get the bag. No formula. You have made a very good point about the SA being time poor. When does she have the time to read/answer such a barrage of emails? I had not thought of that. Thank you for the video!

[@shushuwu]

Let me tell you I have shopped at Hermès in Dallas Miami and New York for about 30 years. I am as you can imagine no spring chicken. Be that as it may, I have never been treated with anything other than kindness and respect in all of that time. During that time I have bought an array of Hermès products not because I was trying to score a burger Kelly or Constance but because I actually think and believe their things are gorgeous, sensual and of incredible quality. Every time I was ready for a bag I was presented a bag at which time I purchased the bag. As somebody who sees clients of varying backgrounds financial position and emotional position, I realize many people have no idea how their actions and their words their behavior is perceived by those around them. I can tell you my demeanor when shopping is kind of calm but giddy, I am also very appreciative of My SA and their time. The thing is these emotions are real I am not pretending and mostly there is nothing about my demeanor that is demanding. Any one of my friends who has the same experience as I do in any boutique really seem to be of the same demeanor. I’ve always found the boutique and their sales staff to be so appreciative of the customer that truly admire and appreciate the craftsmanship the history the unique qualities that their product offers. I agree so much with this lovely lady doing this video. Maybe if you ever do get the opportunity even just go look at the beautiful things in Hermès do it with kindness and appreciation and I just know they will roll out the red carpet for you.

[@marist9461]

I don’t know Mel. I saw her video. It’s too much. I feel her emails were a little demanding, although she used a polite vocabulary. She drove her SA crazy. If I were receiving those emails I would be: Delete. And I buy things at Hermès and I want neither a Birkin nor a Kelly.

[@jennifyliving5511]

100%!!! This is exactly what I would say! Hermès is a store. Associates are people. I don’t understand the holier than thou persona we put upon them. I truly think being a normal person with an appreciation for the craftsmanship and for leather goods is what you need. That and the ability to be personable.

[@margotchurchill5593]

I really like your perspective! I love Hermès scarves and their perfumes. That’s why I buy them! I will probably never buy an Hermès purse, since I’d rather travel, and my budget means either / or choices. I agree that the personal touches with people at companies one loves are so important! You look amazing, mommy!

[@Margarita.Nazarenko]

Awww thank you lovely xxxo

[@claudiakalkbrenner4148]

Completely agree with you, buy what you love, and most of all, enjoy other things in life like traveling and experiences!

[@jonidh1064]

I feel like she's got something else going on in her life that she just kinda reacted through all this?? And that getting the bag felt like not achieving something else, because getting depressed over just a bag isn't really normal

[@mrsbaglady8136]

Totally agree with you!!! after covid and lock down I saw so much more meaning in life than luxury bags and things! Yes it nice to get what you love however its not the end of your life if you don't get it. I also I have a dear friend that worked at Hermes and yes they have the bag in the back they just dont give it to you .. it is a game and one I dont want to play.. not interested

[@loytoco]

She mentioned in 5 years she had to deal with post partum depression twice and had to deal with cancer. I believe the girl just wanted something to just go well and smooth, and the bag just became the object of all that fristration. Let's not forget, they didn't even get the girl a Rodeo.

[@maciecs3263]

Why do I smell a lawsuit under emotional distress coming? 🤔 I could be wrong ..

[@stanzaschulz4339]

One time when I was in my 20's I cried over a watch and caught a glimpse of myself in the silver of my mirror mid cry....oh god did I learn my lesson, I immediately felt pathetic, but IT HAPPENS!! The same way ppl use food for comfort, or sex or addictions, its an addiction like any other and can be very emotionally significant if you give it that power. I can say I actually understand. But yeah she needs major therapy she could be substituting a much deeper seeded psychological/ emotional problem with luxury bags

[@CS-ly3lx]

I think its wonderful of you to be so kind to someone hurt so deeply. Watching the Purseonfleek video is like seeing someone have a nervous breakdown in real time. She needs someone to help her pick up the pieces and find her inner compass again. I hope in the meantime she has gotten some professional help or found someone to help her sort through her feelings and put this episode behind her.

[@Margarita.Nazarenko]

Yes this is wise

[@roseykan4995]

Have seen quite a few comments on this and by far your advice and views are by far spot on. This is why I love watching your channel. You just send positive vibes 💖

[@Margarita.Nazarenko]

Always positive

[@CMny1905]

You are SO correct! She sent way too many emails to this person with too much detail about her life. These people are there in the store to help you make purchases and not to be your personal shrink. They are not going to feel sorry for you and save you the bag of your dreams. You are so right that going into a store once a month or so just to see what they have and to try on new bags is going to get you so much farther with an SA. Hermès or any other company doesn’t make decisions based on how much you spend. After all their main purpose is to make money.

[@maciecs3263]

Personal shrink 😆 yes she was too invested , which makes me think it really was her investment for the eBay store

[@PEARLSJAM]

Love the analogy of trying to get your kid into private schools. Definitely it's all about the timing, availability, and simply how well you vibe with your sa. I was surprisingly offered a B on the first day I walked into my specific boutique. Great response!💕

[@Margarita.Nazarenko]

See there you go! People just get hung up on the idea that it’s a game. It’s really not.

[@levinehany]

I watched her whole video and i was like, okay it can not be just me who sees how uncomfortable this was. Thanks for saying it out loud

[@Ggma8989]

The way she annoys the sales with her emails and lame stories are the reasons she didn’t get the desired bags. Just cut the BS, make small purchases from the store time to time, show up to their stores with the Hermès handbags you already have, and go there punctually with the cash when the bags are ready. If you are tired of waiting, go buy a gold Rolex and wear it to the store, it tells the sales you don’t care and money is not the issue.

[@Margarita.Nazarenko]

Love the Rolex move

[@RoseReveals]

Lol! Omg, u r so funny! Hahaha 😂

[@londontomas7612]

Exactly and she keep inquiring about bags and coming up with excuses on why she can’t go to the store🤷🏽‍♀️

[@minnienac3334]

@Isabelle Boisvert She was reselling Hermes packaging and samples LOL

[@rdm_bk6138]

I love how you keep things real and in perspective! There are so many videos out there on how long the process of getting a Birkin can be… so as you said… enjoy the process! I guess I’m lucky… I’ll probably never be able to afford one, so I’ll never have these issues! LOL!

[@Margarita.Nazarenko]

I love how you put that you’re my kind of person

[@stewart335]

Thank you!!! I’m beyond sick of the “i dont want to play the hermes game” nonsense. People need a REALITY CHECK. They’re a brand, they’re a business, their staff are going to sell stuff to clients the SA’s enjoy being around. When I shop at Hermes, i buy what i’m there to buy and hopefully have a good chat with my SA. I’m personally not in the financial position to buy a birkin even if I was offered, so thankfully when I’m shopping - birkins aren’t even on my radar and I just have a much better experience.

[@Margarita.Nazarenko]

Love that

[@luxsational]

I think its sick you have to be OFFERED to spend 20k stupidity at its finest just like the idiot in this video

[@stewart335]

@@luxsational they actually retail for roughly £7-10K. The prices you reference are resale prices.

[@dinasawlani]

Spot on. I think with everyone going on in her life, she just got carried away with the emotion of it all. She wasn't able to judge how to communicate, and started oversharing her personal life to someone who wasn't a friend and was juggling multiple clients waiting to procure a bag. I can imagine the way things are post multiple lockdowns that stocks are low, and certain stores and types of customers will be prioritised.

[@alexagallagher710]

Hermes has issues with her reselling of dust bags,boxes ,shopping bags from their store ( people making fake bags buy empty Packaging) & also she sells " DUPES" of Chanel and Louis Vuitton bags.😬 She has also sold every bag she is got from the store.

[@LesleyAdina]

Absolutely agree with the points you touched on! Such a lovely and respectful response, Margarita! I hope Mel sees this video and maybe re-evaluates her priorities. She has a beautiful family with two kids, and her Hermès hunt must have taken so much time away from that…

[@gpcheng87]

This was so insightful. I'm also into/have a luxury bag collection, but I just buy what I like and it's not a big, emotional deal for me (also prefer more under-the-radar/subtle designs/brands, like "old" Bottega or Loewe). I much more prefer to/am way more serious about investing/spending my "play money" (after bills and saving) into fine jewelry - I totally relate in that aspect. I have many jewelry brand SAs that I have a fantastic relationship with, who I see regularly and we chat about our love of jewelry in general but also their lives and mine. Many of them have actively helped me seek out pieces and/or held rare/highly coveted pieces for me, even beyond what is normally allowed because I couldn't come in (I travel for work). I watched her vid a few weeks ago and felt so bad for her too, but I agree: it absolutely is about relationships, life isn't fair, and in the end, it's just stuff (whether it's a bag, shoes, or diamonds). Cheers to people and moments! 🥂

[@pathos9864]

Silence is golden. That’s smth Purse on Fleek didn’t figure out yet. She is her own worst enemy by doing those public emotional and very ambiguous videos.

[@jag5798]

I am the one that purchases Hermès and have no hope, want or need to get a Birkin. I just love the color orange and that has been my history start with Hermès. I didn’t know who they were 15 yrs ago... I globally travel and buy at the airport. Yet, I recently made a purchase and was offered a bag and said nope... to expensive for me.

[@annapawelak3020]

Mel from PurseonFleek has been reported to be a eBay reseller where she was a professional reseller of fake Chanel bags and Hermes accessories. Please see Super Dacob's video on that with receipts. Super interesting and I am not surprised that Hermes is not honoring such trashy clients.

[@mckenziehart6228]

Wow. This adds a bit more context to how Hermes handled things and possibly a reasoning behind the manager's decision to block her on Instagram.

[@silkbuttons]

No, fake Chanel bags, no that’s BS, shes a friend of mine and seriously fake Chanel bags, bullshit

[@annapawelak3020]

@@silkbuttons Please go and watch this video I was referring to before you say "bullshit". There is a clear Mel's eBay profile with Chanel knock-offs from China or whatever it is called in English. Fake, knock-off. Fake is fake. I understand you might be her friend and be emotionally involved, but I am just referring to what I saw and Hermes should not be bashed for protecting their own good name and luxury standing. They have the right to choose their clients carefully and this is what makes them special and so wanted. I don't understand what is so hard to understand here.

[@zingarassong7531]

🤣🤣🤣

[@joey-no4gy]

Go to her IG page (purseonfleek) and look for her very fits Pochette Metis from back in her beginning days. Look at the detailing, especially the heat stamp on the handle. The L on ‘Louis’ and N on ‘Vuitton’ are significantly deeper and has made thicker lines, a very distinct trait for 1:1 or mirror replica bags. After using it for a while, Mel posts that she sold her Pochette Metis. After a while, she bought a REAL Pochette Metis from the store… now, she had other bags and resold them and then she bought bags. Makes me wonder whether she used to buy replica and then sold them as authentic and bought authentic bags 🤔🤔🤔 somethinf about her seems off soooooo….

[@TiwaDidThat]

My bag offer came 2 years into my relationship with my SA, and it was a bag I’d never directly *asked* for… my birkin 40 deep blue palladium in Togo was the result of my SA and I talking countless times (while I shopped other items) about the products of the brand and my preferences in leather and materials etc! The offer was a surprise and more than anything else a magical and organic event based on a mutual understanding !!! Hermes is such an exciting brand that once one stops being soo shallow about the status symbol of it all, the time flies and the offer comes 🧡🥺

[@zgirl1385]

I just watched the other video. She came off as pushy, demanding and insisting...which led to her being classless. When I was 27 I walked into Hermes in Paris. I asked for a purse in a specific color. The sales associate trotted up and came down with it. I admired the purse and declined the offer. But, the reality is I was offered the exact purse I had requested and at that point I had never purchased items from that location. I might add I am fluent in French so maybe that influenced the SA or she simply saw I was going to appreciate the item. I might add at that point I had no idea the struggle to get a bag was so real. Your evaluation is spot on.

[@Margarita.Nazarenko]

Thank you hun

[@lvaa3744]

Thanks for this. I haven’t finished yet but a) I am one of the people that watches her vids and commented that she was too desperate and too personal with the SA for lack of better adjectives and b) I buy from H but not interested in B or K from store. I prefer preloved for various reasons. So it is possible. The private school comparison is not the same bec I can’t purchase the exact product (education from THAT school) in the secondary market. ETA: the absolute one you tuber to say exactly what I think. Thank you !

[@Margarita.Nazarenko]

I see what you’re saying that’s more to say that anyone would maybe react by not selling you what they have to sell due to bombardment

[@Nina-ox6ro]

THANK YOU for being real about this. "Don't tell me you're buying things with NO HOPES of getting a bag, we have a human tendency to manipulate situations to...." YES. I've seen so many comments that were like "um, I don't shop Hermes hoping to get a bag, if I do, awesome, if I don't...that's fine, too" Girl, stop. You were spot on here. Another thing that was happening while she was ...harassing... the sales associate was that there is literally a leather shortage that's been affecting Hermes production, and all luxury production for that matter, for a couple of years at this point. But it had already been affecting things when she was trying. It was very uncomfortable to watch her video as she read out emails about trying to have a baby etcetera...it was too much. But you are completely correct, and I love that you came at this like "if I were her friend". I found you a couple months ago and am loving your channel, but I happened upon this video first and always wanted to say this. Excellent approach to this, much more so than other responses I've seen that were not so...tactful. She's human, she misjudged and wasn't being self aware. It's not that deep.

[@fashionandluxury101]

This was the very best response hands down!!! My thoughts exactly!! I’ve heard of so many people walking out of the store with No pay history with Birkin and Kelly!! It’s the connection! The chemistry! Don’t pay thousands of dollars in hope to get a bag!!! It’s crazy!!! Limited bags , with thousands of people wanting the same bag. Please leave the desperate attitude in the car before entering the store. 🙂 Great video! Very thought provoking! Raw and honest! I love it!!!

[@Margarita.Nazarenko]

Thank you my love!! Xx

[@kck9742]

I think it's crazy to pay thousands of dollars on a bag, period. Thankfully, I have too much self-respect to beg a company to take my money. "Connection" should not matter, only your little plastic card that pays for it should. I get that supply is limited, fine, but the wait list should be first come, first serve -- no favorites.

[@vinijohnson4695]

Before I retire from my workplace I plan to buy a Bolide 31. I love watching everyone’s videos showcasing Birkins because my handbag collection is largely 2 handle handbags but it wouldn’t work for my lifestyle. Rapport is definitely key. Thanks for filming and sharing a different perspective.

[@Margarita.Nazarenko]

Thank you for watching my channel xx

[@mcb1484]

Margarita this video is a perfect example of why I enjoy your chanel so much. Your videos are a rare combination of luxury appreciation and groundedness, confidence and compassion, and of course humor. You appreciate fashion but don't inflate its importance, and speak honestly and genuinely about your perspective without judging others. (Also let's be honest, you and your mom eating caviar and drinking champagne is the best mood ever.) Sometimes these types of videos leave one feeling inadequate, or even uncomfortable because the person seems almost compulsively out of touch, but your videos make me feel happy that there are others out there that appreciate nice things without arrogance or unhealthy fixation. You are a sage, unapologetically-feminine feminist with a Birkin. Thank you!

[@Margarita.Nazarenko]

I screen shot this. I love it thank you

[@antmullenix-fielder84]

Margarita I absolutely adore you! You are so on point. It is just a bag, it ain't that deep. I purchased for over two years from Hermes and was never offered a bag. We went to Paris on vacation and was offered my first Birkin in a store I had never been in before. Totally hit if off with the SA and within 30 minutes, the Birkin was mine. I watched the purseonfleek video and it really bothered me how hurt Mel was over the situation. I have always had good experiences with Hermes and I LOVE the brand. Your perspectives are always on point and your just an all around amazing person. Great video! Have an awesome week. Cheers. Tony Mullenix

[@Margarita.Nazarenko]

Love you darling

[@14spokenwords]

what I love is this womans idiosyncracies which are very human and very relatable

[@dixiesmitherman6898]

I totally agree with you on all points! I have an SA I work with. I have to travel 5 hours to get to the boutique. I do email her about something I want (a ready to wear item being the latest) I might follow up with a call. Then after that I don’t bother her. They do have other customers and they work really hard. She has always tried to get me what I asked for…I don’t bug her. I did walk into a different boutique in a different place (on vacation) and just for the heck of it straight up asked for a Birkin…and got it. They hadn’t asked my name or looked up purchase history. It can happen. A friendly personality helps…but not a fake friendly. Normally I only buy from my SA I’ve had for years…I am loyal that way. I couldn’t turn down the Birkin, I have three grown daughters and I knew one would be pleasantly surprised with it. I told my SA about it..she was fine. I did buy a scarf on a NYC trip also. Kind of a trip souvenir. Closing…don’t bug your SA…they are human, they keep notes..no need to beg.

[@alliemollie]

Watched many reaction videos about this subject. Love yours the best. Compassionate, concise, and right on point! Thanks for speaking up.

[@Wendys_lovinglife]

All this emotion about a thing we put other things in in order to leave the house to do stuff. People are sympathizing with both Mel and the SA but I truly wonder how the SA is doing in all of this. She didn't ask for this smoke yet here she is getting it. I hope the SA and the store manager are doing okay after all this unwanted attention. They were simply trying to do their jobs during a very stressful time in the world. Mel's video was tone deaf and she came off as entitled #firstworldproblems and it really put me off. She was defensive when people commented in ways that didn't prop her up. It's all just a mess. People are fighting for their lives and livelihoods but well - Mell wants another damn Hermes bag - so there's that.

[@Margarita.Nazarenko]

Yes I’m trying to simply say in this video that the SA is simply working too. It’s people’s jobs. You know?

[@mandylall8649]

Just joined your channel today and I’m totally blown away by your reasoning, messages n positive outlook on life!! From this Grandmaman turning 60 early next year, much, much admiration, from Québec, 🇨🇦

[@helsdels9324]

I love this video. When all is said and done it's nice to be nice and not demanding. 💕

[@luckystone2293]

Also nice not to string visibly distressed people along for commission knowing damn well you don't plan to sell them the bag.

[@EmmanuelTurner245225]

It amazes me how many of you boil it down to just being a purse. It is, but you can make everything trivial if you really wanted to. She wasn't begging for the bag, she was being drug along to see just how much money they could get out of her while "waiting" for a "dream bag". I don't know why you guys put up with this. But once you get yours, you don't care about the messed up process anymore so that's a big reason why this shit is still a thing. We made them who they are. If we say no, that shit would stop.

[@emnaparan]

On point. Thanks. Hopefully she sees your video and take your wisdom to heart or at least listen. Good to see and hear from you again.

[@nanaf3303]

I seriously wanted to comment on her video. I see exactly what you saw. She became obsessed with getting what she wanted and got bamboozled when it didn’t happen. Also it made me want to say. FIRST WORLD PROBLEMS

[@alkapopat6098]

I have no interest in this topic but still watch the entire thing because you bring an insight into every situation. Just discovered your videos today and your relationship advice is invaluable. Discovered you at a time where needed some sound advice. Watched 5 videos back to back! So thankful!

[@suppahMAMA]

I’m in that journey right now haven’t scored Kelly or burkin yet but I’m not obsessing it to the point I let my self sad about not being offer yet. I bought things that I love and I’m honest to my SA that I’m not buying anything unless I truly love it and wanting the item. Feel lucky enough to be pulled in the private room just to be offered some bags that are also in demand like my mini Evelyn which was offered to me during Mother’s Day even that gives me the cloud9 feeling. Right now been collecting perfume from Hermès they have great collections and slowly building my collection. If I don’t get offer that’s fine life shouldn’t end from there I wasn’t born next to a Hermès bag so I can live without it lol. My family is my happiness and not my material things. I hope she can find her kids and husband as her source of happiness and contentment.

[@Margarita.Nazarenko]

Family is happiness 🙌🏼❤️🙌🏼

[@nanaf3303]

I think the part when she sold her bag cuz she thought she was fat. She needs to seriously take a break and heal herself

[@kck9742]

I just watched her video last night, and then this was recommended, LOL. I'm not super knowledgable about Hermes or other designer companies or their products or how they do business, and I only saw this one video of Mel's, so my take is based solely on that. I think you're spot on. Mel seems to have some issues, and didn't seem to understand that she was pestering the hell out of that SA. And sorry, but SA are not your friends and aren't going to care at all about your personal milestones.

[@DAV1DTHOMAS]

Margarita is speaking. Time to make a tea and have a sit down.

[@Margarita.Nazarenko]

❤️🙌🏼

[@DAV1DTHOMAS]

@@Margarita.Nazarenko I love hearing your perspective on things. I’ve been following you since before baby (BTW CONGRATS!!!!!). Just love how matter of fact you are. So refreshing for KZbin creators.

[@celined.]

I really agree with you. Some people are just so entitled. It’s just a bag, there are literally people fighting for their lives. Purseonfleek is always reselling at the end of the day. I stumble upon her videos and just never got her vibe.

[@joey-no4gy]

Go to her IG page (purseonfleek) and look for her very fits Pochette Metis from back in her beginning days. Look at the detailing, especially the heat stamp on the handle. The L on ‘Louis’ and N on ‘Vuitton’ are significantly deeper and has made thicker lines, a very distinct trait for 1:1 or mirror replica bags. After using it for a while, Mel posts that she sold her Pochette Metis. After a while, she bought a REAL Pochette Metis from the store… now, she had other bags and resold them and then she bought bags. Makes me wonder whether she used to buy replica and then sold them as authentic and bought authentic bags 🤔🤔🤔 somethinf about her seems off soooooo….

[@kvophotography3048]

The thing I don't get is why she doesnt just buy pre-loved bags. There are loads of them. My guess is that she wants to just resell them. And she has fomo. She has been completely sucked in to the exclusivity of it and when she isnt picked for it, it makes her feel like she has to push harder to be chosen which is why she buys all these other things from Herme. Pick me pick me pick me, I'm worthy, look at all the things Im spending money on. Its an energy at the end of the day.

[@phlavyah]

Spot on. I cringed as she Described Postpartum depression,Self-esteem struggles, giving birth to her children, cancer scare, etc. as part of her journey into obtaining a dream bag, Which by the way she had already been offered two bags through out her journey. Self-awareness really is the issue here. I don’t believe she understands such Life experiences are had by many and do not justify the need for a retail item. She described previous bouts of depression and later told the sales associate she was becoming depressed again. This is too much information for a sales associate to handle. As a nurse I pray she receives proper and affective mental health support. Let’s not forgetShe described spending $200,000 overtime in the store and called it her play money. She definitely has Wealth, children, husband, beauty, youth, what else could she need. SHe makes it difficult for the sales associate to feel pity on her and allow herself to be emotionally manipulated into the manner in which she does her daily job. just my thoughts.

[@invinciblecucumber]

High fashion is such a scam.

[@herondelaney]

I completely agree about self awareness... It seems like she had a major victim complex. She had resold a bag that had been offered to her and couldn't even take responsibility for that, completely glossed over it as a possible reason for not being offered another bag. She was constantly trying to guilt the SA into offering a bag, talking about skin cancer, depression, wedding anniversaries... It came off as desperate. Not to mention that the store manager had blocked her on Instagram. People don't do things like that without cause!

[@nt2girls]

This has got to be the best Hermes video I have ever seen! Your insights are so spot on! I really enjoyed our "friend" chat.

[@Jamiefrommelbourne]

Cut months later and Mel is back to her old tricks, buying Hermes after being “done”. She was emotionally manipulating us in that video from the get go with no intention of ending the relationship with Hermes. What she done is akin to the drama in the Beauty community, cant stand her and won’t watch a liar. She’ll be crying all over again and it’s the audience whose time gets wasted for investing their lives in her.

[@Margarita.Nazarenko]

Ah see I didn’t know that

[@liammaple3055]

I'll be honest, Hermes bags are atrocious. I genuinely don't get it. I feel like Hermes, specifically Birkin, is case in point as to why wealthy people need to be taxed more. It's such a waste of money and there are other designer brands, with much better designs you can over-spend on. It's literally spending money for the sake of spending money and it's gross.

[@Margarita.Nazarenko]

Some people do like the craftsmanship and the look. I didn’t used to. Now I do. Also, rich people are taxed more 👌🏼

[@stanzaschulz4339]

@@Margarita.Nazarenko not in the US though, percentage wise

[@xbabyeff]

This is why I love you esp your personality!! Well said honestly. Hope you and your family are staying safe!

[@Margarita.Nazarenko]

Thank you angel Same to you

[@annenorth8553]

I will never be in the position to buy a bag at these prices, but quite honestly if I HAD the money I would not waste it on a bag..... I guess I am a philistine..... but to be constantly overlooked for a buying a bag....for whatever reason, why on earth would anyone beg for a company to please take their money. Have some self respect and buy a different bag from somewhere else. Nothing, no matter how wonderful it was, would ever get me grovelling for it.

[@Nina-ox6ro]

Also love the zen, calm nature of your response as you sit in front of your literally incredible Japanese looking ass garden.

[@Chrisoula17]

If shoppers would stop feeding into Hermes’s games the shelves would be full of Birkins.

[@elizabethanne8729]

My goal is to purchase literally anything from your mom someday😭✨💯

[@debrafirestone861]

These bags cost as much as a car that’s crazy

[@claudiakalkbrenner4148]

Absolutely great take on the subject! Human connection is a great point! Such a wake up call, not having that bag hurts you? It’s just a bag… it really is!

[@Margarita.Nazarenko]

❤️🙌🏼

[@melzworld90]

Wow! Some how I landed on Melz and your video and I must say... it was enlightening. You've explained all these little but important points with such grace and kindness which is just soo sweet of you 🥰

[@krystaljade2000]

I agreed with everything you said except the part when you said “Hermes is not a game”. I’m sorry, frankly it is. However it is your choice if you decide to feed into that game or not

[@Derekmua]

I love everything luxury., that being said if I have to have a history on the books, THATS FINE. If I really want a birkin or kelly, I'm not going to Manipulate the system. You have to and this is my favorite quote, “you have to trust the process “.

[@kck9742]

I would never spend hundreds of thousands of dollars on containers to hold phones and lipsticks, sorry. And I would never shop at a business that makes you grovel to spend your money and decides who is "worthy." If their supply is limited, waiting list is fine, but it should be first come, first get. Not to one person, "I like you, so I will deign to allow you to purchase one of our overpriced purses" and to another person, "I DON'T like you, so f*** off."

[@JaciraDeMatos]

You are so thorough here ! I love your sense of humor and singing let it go had me subbing quick!😆 I managed to get a B without the wait nor the drama but I didn’t even send an email nor moaned about it, I did in fact connected with the SA so I completely understand your point.

[@archeewaters]

shopping is a very subjective experience. you are entirely correct to point out the self awareness angle. sales assistants are just regular folk despite where they work. relationships, no matter how brief, are all about the energy between two people.

[@rayogaakbarfirdaus9976]

this is lovely. And yes there are many unwritten rules when it comes to luxury shopping, and maybe who ever thought that also include being sincere and have a patience

[@crystal-83638]

Totally agree with you Margarita. If I were an SA and I found out a client was selling a lot of the bags I offered her, I'd be quite unhappy and hurt. From my experience, bags get offered when you vibe well with your SA and they think of you fondly. Also, emotional pressure, intentional or not, is not a good feeling to be put under.

[@Samoyed6787]

I had a giggle when you said " if I sold cactuses 🤣" such a random item. Love your videos!

This was a great calm, well-rounded, reasonable response. My biggest issue was all of her comparisons to Chanel and Dior - they made me want to scream. It’s a different company and when you play their game, you’re playing their game. She can’t then make her own rules, whether or not they are logical and “fair.”

[@AGloriousLife]

Couldn't agree with your remarks more. While I was watching her first rant video, all I kept thinking was "inappropriate oversharing and one-sided conversations/relationships will only serve to make the SA feel incredibly uncomfortable and get you nowhere...". Good advice from you to her!