UPDATE! Apple Silicon = An error occurred failed to personalize when Installing Big Sur!

[@Pokemonzeldabro]

I just want to sincerely thank you from the bottom of my heart. I consider myself pretty tech savvy, but for the life of me, could not figure out what was wrong with this Mac. Even Apple Support was useless. This video saved me so much grief and potential headaches. So once again, thank you!!

[@Mr.Macintosh]

Jason, thank you for the comment! I'm glad you got your Mac up and running agian!

[@djfioreofficial]

Hi have a same problem 😢with my MacBook m1.. can I ask you a advise?

[@scottalabed1195]

WOW, am I relieved! I spent almost 3 hours on with support today trying to install MacOS Big Sur from Recovery Mode and my head was spinning after that and still had no success with the install. After I came across this video I’m FINALLY able to install Big Sur!! Thank you so much!!! You’ve saved me a lot of headaches Mr Macintosh! You’re amazing!

[@Mr.Macintosh]

Awesome Scott!!! I'm really glad you were able to get your mac working again.

[@stacykim3768]

i’d like to mention, for those of you who might experience this too, after “Erase Mac”, in the Disk Utility, i had “data” and “macintosh hd” show up instead of “untitled”, so i just ‘erased’ both of those drives and it worked out just fine!

[@Falascoa]

I erased them both (DATA and Macintosh HD) but they are both still there. Is that how yours is?

[@adamfogarasi7180]

I am experiencing the same issue 😢

[@chefboyarzee]

Bro. I cannot express how much this 2 year old video saved my ass rn. Thank you so much for sharing this. It worked perfectly and help fix the problem I’ve been dealing with for 2 weeks in 2 continents. Literally. I’m so grateful. As a token of my gratitude, I’m your newest subscriber and I’m wishing you a great weekend, month, year, life etc. It’s not a lot but I just want you to know I really appreciate you. Really, thank you so much for going into such detail during the live demo. May God bless you.

[@mikerayco]

Not all heroes wear capes. I've been chatting to 3 Apple support agents and none of them helped me solve this issue. Thanks a lot, mate! I'm now a subscriber.

[@Mr.Macintosh]

Thank you Mike! I'm glad you got your mac up and running again 👍

[@kumalagayatri8041]

You're crazy! Your video barely saved my life, Thank you, I got my MBA M1 back! It totally works! So I’d say that my mac condition is: 1. There was no account to reset the password 2. I had “Macintosh HD” instead of “untitled” And what I've done just following the step on this video. When it says there's no account to reset the password, JUST KEEP FOLLOWING THE STEP. You just click the “erase mac” and continue the step. And when you had Macintosh HD instead of “untitled”, just keep following the step to hit the erase button and you just skip to rename the HD. That's it!

[@Mr.Macintosh]

Awesome Kumala!!!! I'm really glad you got your M1 MacBook Air back up and going again!!!

[@gorillaguy208]

I’m on a MacBook Pro 2016. When I tried installing Sierra to Monterey I had that screen and I am stuck on the the MacOs Update Assistant. Whenever I try anything, it dosent work. When I try the exit button and click ‘Startup Disk’ and then select the Macintosh HD and restart. It brings me back. I also want to have the photos, Apps back.

[@JonathanRossMrJPorter]

I applaud you Mr. Macintosh. I had already attempted following apple's instructions 8 or 9 times. I was pulling my hair out. That "erase mac" part of the puzzle is the key. If all you do is try and follow apple's instructions, you miss it. Everything worked now without much of a hitch. The only thing I would add is that reformatting the Macintosh HD after "erase mac" can take some fiddling. I had to click on "view all" erase all containers, and then again erase the volume that would become Macintosh HD. Before going through this process it simply didn't work for me. So incredibly thankful for your help on this! Do you have a Patreon or something?

[@sdclams117]

incomprehensible that this is still an issue in April 2024, but thank you so much for this video, just saved a laptop! Cheers Mr. Macintosh!

[@ijhamid]

My first ever macbook, I just wanted to reset to factory settings and this happend. Thank you so much for making this video! I have subscribed. Please make some videos for Mac beginners with big sur

[@sonicgirl3582]

me too this is my first mac, and i’m about to try this right now i was just turning on my mac! i’ll update if it was successful

[@RhyOchia]

Oh, it is not only me. This is also my first macbook ever and i dont know why did i factory reset it and this problem came. I havent resolved it yet. I hope this will fix hopefully. I already tried the third option which is the terminal and it stopped and failed so ill try the other two options. Hopefully this will solve my problem

[@RhyOchia]

Update: i tried this option and it worked. Thankfully no more stress now!

[@sonicgirl3582]

@@RhyOchia It worked for you? I tried the terminal solution and it failed

[@sonicgirl3582]

@@RhyOchia and i don’t have another mac to fix mine :/

[@vivreddy5703]

Its 2:00 AM In india and i am restless since 7 hours trying to fix this and then came across your video.Man you are a legend and a saviour. Love from india🇮🇳

[@Mr.Macintosh]

Thank you Vivek!!!

[@siddhantdhyani4541]

Bro what exactly problem u faced? I was on big sur 11.1 on mac air M1 and then i erased and reinstalled macos, but everytime it get stuck on "Create a computer account" Window while setup! It says 'the name you entered cant be used' Looking forward for a reply

[@vivreddy5703]

@@siddhantdhyani4541 i hope you get it resolved✌️

[@thearamis]

unfortunately, i followed all those steps but mine never let me into the disk utility, its icloud locked, so it asks for apple id... at least i didnt get it for much, but still. It seems there's no way to bypass the lock on a silicon M1.

[@JuliaG95]

This saved my life just when I thought I’d had a 1700$ paperweight on my desk! Thank you so so much! 👏🏻👏🏻👏🏻Greetings from Germany 👍🏻

[@Mr.Macintosh]

Glad it helped Julia!!!

[@sanogo3298]

I got a question, when you erase Mac does it erase everything like all files download and photos

[@AngeloTaracena]

I just subbed!! Keep grinding out these videos! This channel is going to grow big in no time I know it

[@Mr.Macintosh]

Thank you Geloskie!!!

[@richardkim4855]

Thank you so much, Mr. Macintosh!! You just saved my M1 Mac mini that needed to be reformatted (corrupted Time Machine backup messed up core functionalities in macOS when restoring to the new M1)!! You've got yourself another subscriber!!! :)

[@Mr.Macintosh]

Awesome! Glad you got your Mac Mini up and running again Richard!!!!

[@azeeproject]

Mr. Macintosh is MUCH better then Apple Genius! Fire!!!

[@Mr.Macintosh]

Thank you Alexandre!

[@Dawn4j]

For sure. Went thru it yesterday with some Apple Guy... In one country i won't Name here. I was skeptic. Now just watched this video followed the instructions... I am sure it will work.

[@bdorr17]

Dang, that was clutch. I could not for the life of me install the OS via recovery or USB. Never seen the error, the activation of MAC was key. Thanks man this really saved me time!!!

[@cengizserinuk]

The steps you showed on the video, worked for me. I could finish the install and you saved my laptop. Thanks a lot man. Ps. Its the Macbook Air M1 base model

[@Mr.Macintosh]

Awesome news Cengiz, I'm glad you got your MBAir back up and running again!

[@sonicgirl3582]

What problem were u having before? the “an error occured preparing the update. failed to personalize the software update. please try again “ ?? cause that’s what’s happening to me and i don’t have another mac to fix this :(

[@BrainHurricanes]

@@sonicgirl3582 Did you view the video ? Mr. Macintosh explained everything in this video for people like you who don't have another mac. I'm still waiting for our MBair to return from the store.

[@25Nyc]

@Bart Vranken - I watched the video and followed step by step but when I got to retitling the “untitled” to “Macintosh HD” i still had the “Macintosh HD” but when I went to click on it, it says “not mounted”. I am scared that I messed it up even more. I’m so frustrated:(

[@25Nyc]

UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)

[@dailybantam]

WORKED!!! I bought a M1 mac mini for $243 and wondered why it was so discounted. This was why! The last person to use it probably thought it was completely bricked. It had the original Big Sur version. I had some scary blue and green glitchy flashing while it was restoring but it ended up working and got into MacOS Big Sur fine. Now updating to Sonoma 👍

[@theotabb1038]

I just wanted to update to the new big sur version and my mac did this. Is there a way to fix without resetting my mac?

[@jimscott28]

Thanks, You Just Saved My Mac mini M1 I got my Mac mini M1 on Nov. 23 from Costco. Almost immediately, I began getting random kernel panics -- freeze, magenta screen, reboot. I tried to run Apple Diagnostics, but the progress bar froze at the end of "Checking" in the text above it. That led to a week-long research project as I learned how to use the power button to get into Recovery, etc. Finally, last Sunday I contacted Apple Support. After running through all kinds of checks, etc., the Advisor suggested I erase the SSD and reinstall macOS Big Sur. Then he wished me good luck in reinstalling Big Sur and we signed off. Looooonnnnggg story short, on reboot my Mac mini had the personalization error, there was no user, no password, etc. 6 more advisors, 4 hours in online chat and 2 hours on the phone with Apple Engineers and three days later, I packed up my Mac mini and was planning to take it back to Costco for a full refund. The Apple people said I had to take it in to an authorized Apple service center or Apple Genius Bar to get it repaired. Hah! They soon discovered that meant an 8-hour round trip from my northern California home. So as I was stewing about this M1 mess, I browsed the Internet to see if anyone else was having problems with the inability to reinstall Big Sur, kernel panics, Apple Diagnostics that didn't work. After a while, I was about to give up when I stumbled upon Mr. Macintosh's video showing how to do it. The key? Get to "Erase Mac". I just finished following this procedure and my Mac mini M1 is installing Big Sur. Wow! I sure hope Apple Support would hire you to train its advisors, Mr. Macintosh. Oh, by the way, after my Mac mini was activated, I shut it down and booted from a Big Sur installer thumb drive that the personalization error prevented use of before. Wow! Wow! Wow! Thanks!

[@Mr.Macintosh]

Jim, wow.... what a crazy journey and sorry that you had to go through all that. If we wanted to look at the good things, you have now learned a lot about your new Apple Silicon Mac! I'm just glad that you found this video and are back up and running again! Enjoy that M1 Mac Mini, it's fantastic and will last you a long time.

[@jimscott28]

@@Mr.Macintosh Yes, I've certainly learned a lot more about Apple Silicon. It's going to take awhile to learn how to speak the new language. The reason I got all bollixed up is that when the Apple Support advisor told me to erase the SSD and reinstall, I naturally went to Disk Utility and did the deed. That was not only WRONG, it almost was fatal. Until I saw your video. I was quite stunned to learn that the "Erase Mac" utility actually was the way to "activate" my Mac mini so the reinstall of Big Sur would work. So why doesn't Apple explain that Apple Silicon Macs have to be "activated", like putting a SIM card in an iPhone, before they can be loaded with an OS? More fun ahead, for sure.

[@妙戸崎]

Easy explanation with even the small detail. You're my lifesaver and you have my deepest thanks.

[@Mr.Macintosh]

Glad to help!

[@Mrjimmy249]

I been having this issue for the past three days and I'm trying every single option out there still praying it works

[@anushkaagrawal4393]

Hi thank you so much for your videos! Unfortunately after following these steps, it shows that my Macintosh HD is not mounted. I also have another disk drive called data, and both are showing as unmounted. What do I do now?

[@iredanjum6620]

Same happened with me. Just go to disk utility and erase the drives also type the resetpassword command and erase the mac and restart it. After doing this the 3 drives that were showing previously now became one called Untitled

[@Leah-kn3zz]

YOU LITERALLY SAVED MY LIFE !!! messed up my mac on christmas day, thanks so much. Subscribed !!

[@Mr.Macintosh]

Glad I could help Leah-Marie!!! Merry Christmas!

[@anthonym9494]

You are awesome! Thank god for people like you! All I wanted to do was factory reset my mac initially but I messed something up and this video fixed the problem :)

[@naomiraazalia8082]

Hey, thank you so much for this. This is so helpful. I’ve panicked looking for solutions everywhere but failed until I found this. Your video is just well explained, guiding thoroughly, and also to the point. Once again I sincerely thank you! Just subbed!

[@joelj2237]

Thank you soo much you are amazing!!!!!! 😍 Just booted the mac .... couldn't have done without you.

[@Mr.Macintosh]

Glad I could help Joel!

[@johnnyb3033]

You save my Christmas! Thanks and happy holidays 🎉

[@Mr.Macintosh]

Awesome Johnny! Merry Christmas to you!

[@Deetroiter]

Fantastic channel on KZbin and great content by the owner! I’ve tried the terminal method of restoring and it still didn’t work. I don’t have a second mac So that’s not an option to try. Pretty disappointed in Apple with this and will be returning it. Hopefully they get a proper fix for it and then maybe I’ll consider getting another

[@Mr.Macintosh]

Bummer Detroiter, did you also try the "erase my mac" from reset password? Did that still not work?

[@Deetroiter]

@@Mr.Macintosh Yes, I've tried everything. Not really sure what to do next aside from returning it and getting a different unit.

[@sonicgirl3582]

@@parakatesreekanth Nothing works for me either:( i’m kinda scared because i spent so long saving up for one and i finally got it last week

[@Nickpinn]

I didn’t have a bootable flash drive that was big enough so I had to resort to the second method which worked for me. Follow the instructions exactly as mentioned here in the video and it should works for you. My screen shows Big Sur Beta Downloading 1hr 1min remaining. Thank you MacBook Pro 512 GB 8GB M1

[@Mr.Macintosh]

Awesome Nick! I'm glad that you have big sur installing again!!!

[@Nickpinn]

My issue now is safari is still pulling the Big Sur beta version and I want 11.0.1. After I logged in, I deleted the beta profile and now I’m going to repeat the steps and see if downloads the non beta version of Big Sur.

[@BaeLasso]

I have wiped the internal storage, no recovery partition anymore, so now how can I reinstall big sur on mac mini m1? Also I made a big sur bootable usb, but when start up, I hit alt key, no boot menu ....... What should I do? Or would apple store help me restore the OS?

[@Mr.Macintosh]

Bae, take a look at this video. You need to hold down the Power button on the new apple silicon macs to get into recovery. This will allow you to click your new Big Sur USB bootable installer. kzbin.info/www/bejne/lZvOk3uBprR9qbs

[@BaeLasso]

​@@Mr.Macintosh Thanks I googled it out, but I don't have recovery partition anymore, I installed a copy of big sur onto a external ssd, then I formated the whole internal disk.... Now I can run big sur from the usb ssd, but I can't install big sur back onto the internal ssd, during the installation, after select target partition, installer would say "no users available for authorization" .... I guess I just have to wait and see how others fix this problem... :(

[@BaeLasso]

@@Mr.Macintosh Hi just to say thank u I followed your guide about DFU mode and now my 2020 m1 mac mini is back to run!! I restored m1 mini with my 2011 mac mini with patched catalina and apple configurator 2. Thank god I could still install patched catalina onto my old mini. mrmacintosh.com/restore-macos-firmware-on-an-apple-silicon-mac-boot-to-dfu-mode/

[@ozzypoz3]

I have tried using terminal and typed resetpassword , but I get " could not verify credentials because directory server does not support the requested authentication method". Any ideas ?

[@Mr.Macintosh]

InfmszPoze, are you using a directory server like active directory?

[@Sermalla]

Thank you!!! ❤️ I wasted two trips to the Apple Store, and I was thinking I was going to have to sell my MacBook and switch back to pc. You saved me $800 bucks!

[@ritwicmishra6121]

I LOVE YOU MAN. You're a lifesaver. Wouldn't have been able to get my MacBook working if it hadn't been for you.

[@irvanirvan9730]

when click erased , it will remove all data & application already install in mac ?

[@theashe1122]

Thank you so much for putting in the time and effort, currently reinstalling macOS Fingers crossed it’ll work this time

[@Mr.Macintosh]

I hope it worked Ashley!!!

[@theashe1122]

@@Mr.Macintosh It did and thank you so much. You have a new subscriber 👍

[@theashe1122]

I would of subbed anyway 😂

[@christosshammas8011]

Hat worked , thanks a lot for the video ! I have directly used the second method shown due to not having a second Mac . Had the update 11.01 already but the normal method didn’t work for before . Tried and failed before this video over 3 times .

[@Mr.Macintosh]

Glad it helped Christos!

[@marisavots3166]

I'm having this "failed to personalize" error message while attempting to upgrade 11.6.1 to 11.6.2. How does this solution work if the re-install option in Big Sur 11.6.1 recovery mode is to install Monterey and not Big Sur? Which Big Sur update changed the re-install from Big Sur to Monterey?? I suppose you can't re-install from recovery and have to create a bootable Big Sur 11.6.2 installer instead.

[@amberln4914]

Just tried to update to Big Sur and I have 1 TB of data, macbook prob15, and it’s causing it to get stuck in a boot loop? It keeps going back to 29 mins download page then it goes to a target disk start up page and repeats, every time i shut it down...if i follow these steps in the video, will this erase my macbook clean?

[@Mr.Macintosh]

Amber, is your mac encrypted with FV2 ? If so we are in a bad place. If not, all you need to do is clear some data off your hard drive so the installer can finish. You can boot it into target disk mode with another mac or delete some files in terminal with macOS recovery. I am working on an article and video for this now.

[@amberln4914]

@@Mr.Macintosh i honestly have no idea, is there a easy way to figure out if it’s encrypted with FV2? And thank you so much for responding!!

[@djfioreofficial]

Hi I’m Andrea I’m dispersed 😢after erase the ssd on my MacBook Pro 2020. Is impossible install OS because jump out more error during proccess..error is this. please can you halp me please?? Thank a lot Bye

[@yongjunming2715]

Really helpful. Appreciate this n your calming voice. Literally panicking before

[@Mr.Macintosh]

Thank you yong!!!!

[@vivreddy5703]

So true❤️

[@paineys3341]

I followed the normal instructions and got the normal error message near the end. I could not use the DFU mode as my MBA kept asking for my apple id and password. In the end I tried this method I still had to enter my apple id as it kept saying the MBA was linked to an apple ID I needed that to get into the utility menu. I erased the the untitled volumn and renamed it, just hoping when BigSur installs its a clean machine as I am returning it. If not, do you have any suggestions how I can get my Apple ID off it?

[@Mr.Macintosh]

Paineys, as long as the system is not activation locked you should still be able to erase it. DFU Restore should still work and will let you do the restore.

[@paineys3341]

@@Mr.Macintosh I could not do a DFU restore, it would not connect! After I started in restore mode I only got the gear wheel, no Disk icon just a spinning wheel, in the end I clicked on the gear wheel and it said the machine was locked to an apple id and requested me to enter it and my password. Once I done this I saw that the recovery assistant menu options was there. I tried the terminal reset but that didn't work! I then tried the erase option, that worked, then went into disk utility and erased and renamed as per your video and then installed BigSur ....phew it finally worked, I was getting concerned but finally got there.... friggin nightmare!

[@DigitalResistance-jr5tk]

Hello Mr Mackintosh. How to roll back from the beta to stable Mac OS big sur on the m1’ Mac.?

[@Mr.Macintosh]

Hello! I am working on this video now, It will come out as soon as Apple Releases macOS Big Sur 11.1. You will be able to follow the instructions for both Intel and Apple Silicon to roll back to a previous production version of big sur or a beta. But until then, you have 2 choices. 1. AC2 DFU Restore to 11.0.1 or 2. Wait until 11.1 production is released then you can update right to the final version!

[@DigitalResistance-jr5tk]

@@Mr.Macintosh thanks. Too sad

[@DigitalResistance-jr5tk]

@@Mr.Macintosh Apple's diagnostic tool freezes on the m1 processor after the Big Sur 11.0.1 (20b50) update.m.kzbin.info/www/bejne/mmqwk3qLgNWZrrc

[@Huntermouallem]

When I try to reset my password it says there are no users on this volume to recover, what do I do?

[@sonicgirl3582]

Same exact thing happened to me, i was just resetting my mac to clear out my HD and then the error popped up at the end of macOS bigsur download. I do not have another mac, i’ve tried the terminal copy paste download solution which failed, and i tried this method which was resetting the password but it says “there are no users on this volume to recover” and for that i actually had 3 options to choose from; macOS BigSur, data, and macintoshHD. i tried clicking all of them and they failed :(

[@s.saitej8863]

Yes, for me it is showing the same....the biggest mistake I have done is clearing up the drive.....did this issue solved for you? If solved please tell me how? It's a brand new mac and this problem arrived....

[@25Nyc]

S. Sai Tej - I too think the biggest mistake was clearing the drive. I followed step by step and when I went back to Disk Utilities to rename the “untitled” HD and only to realize I didn’t have an untitled HD I still have a Macintosh HD but when I click on it says “not mounted”. I’m afraid I just made things worse. I want to cry from frustration because I have been trying to fix my laptop for 2 days now.

[@25Nyc]

UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)

[@Huntermouallem]

@@25Nyc I just ended up exchanging my silicon m1 MacBook for an intel lol

[@nogoodwill1384]

Hello. At 8:28, I didn't get the Untitled to delete. I only see Data and Macintosh HD.

[@iredanjum6620]

Same happened with me. Just go to disk utility and erase the drives also type the resetpassword command and erase the mac and restart it. After doing this the 3 drives that were showing previously now became one called Untitled

[@MatthewJames-st5wv]

So if we do a clean install with 11.1 via the internet recovery are we good to go now?

[@Mr.Macintosh]

Matthew, it's possible but that's why I have to offer multiple ways to do this as the USB installer way works for some but others need to run the "Erase Mac" way.

[@MatthewJames-st5wv]

@@Mr.Macintosh So if you are downloading 11.1 via internet recovery, after erasing the Macintosh HD, you should be good.

[@ikea48_human]

Well....it worked, specifically the option were You click erase this Mac I am very grateful thank you so much you have just made my day!

[@Mr.Macintosh]

Glad I could help ikea48!!!

[@alissajennelladol3852]

What if there is no option to reset password as it has been deleted already? is there any other codes that i can use in the terminal to proceed?

[@arkadionronaldo]

what shud i do if mine is mac with intel chip, ive got this problem to, help me

[@grivids]

My GOSH! You saved me big time!! Almost go back to Apple store! Thank you so much! Subscribed!!

[@lyubomirgizdarski8191]

Please help, it's not working. I installed the beta but want to downgrade to 11.0.1. My machine continues to believe it's running 11.1 beta. I followed all the steps, and when I got to the end to install the 11.0.1 on from my bootable drive, I got the error message, "This copy of the macOS Big Sur installer application is too old to be opened on this version of macOS." When I copied and pasted the long terminal command, I got error messages inside Terminal before I hit return. The code was divided into several lines, each preceded by "-bash_3.2#" in terminal. It's saying that it's unable to find the file directory. What do I do? I literally cannot get into my Mac because the original drive was deleted and I can't install the bootable.

[@Mr.Macintosh]

Hello Lyubomir, just to be sure.. you upgraded to 11.1 beta correct? Now you want to downgrade back to 11.0.1 final/production version?

[@lyubomirgizdarski8191]

@@Mr.Macintosh Yes, that’s correct. I signed up for the beta, downloaded it, had performance issues , and now want to downgrade to the fast factory software. 11.0.1 was the so-called shipping software. However, the downloaded bootable may be 11.0.2. That doesn’t matter.

[@lyubomirgizdarski8191]

@@Mr.Macintosh I should add, I have unenrolled from the beta through the proper channels under the direction of Apple Support. Neither the engineers nor the senior advisers was able to do anything. I’m scheduled for a Genius appointment on Monday but am trying to avoid it by solving this earlier

[@xhinker]

following your steps, reinstalling now, hope it work, so far so good, thanks!

[@xhinker]

It works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[@VinexAesthetics]

Hi Mr Macintosh! I have Big Slur 11.0.1 installed on my M1 MacBook Air. Will I get the error message you mentioned in this video? Please please please reply as I am really desperate!

[@Mr.Macintosh]

It all depends on what you want to do. If you REMOVE the volume group you WILL get the error. If you only ERASE you might not get the error. If you follow the procedure to "ERASE MAC" you will be 100% ok for reinstall.

[@VinexAesthetics]

@@Mr.Macintosh thank you so much dude!

[@sug1018]

Thank you very much, the steps were very clear and I succeeded reinstalling the OS 😄

[@RaiyadRaad]

You sir saved my day. Thanks a lot!

[@stacykim3768]

THANK YOUUUUUUUUU this fixed my issue!!!!! i would like you to know how relieved and thankful i am😭😭💖

[@Mr.Macintosh]

I'm so glad it worked for you Stacy!

[@incognito_user]

Is it ok to leave the drive name as "untitled"? I forgot to rename mine to macintosh hd

[@Mr.Macintosh]

Justin, yes this is just fine. You can change it once the OS is back up and booted by clicking on the untitled text under the HD logo.

[@EduardoRodriguez-jk1vx]

Thank you so much for the video! It fixed it! Happy New Year!!!

[@soufjanrauhl2328]

I have the same issue and after watching your video i finally got to install mac on a the macintosh HD but the problem is it's showing: 26 hours remaining it goes down but then it goes up and it's taking forever, after i checked the install log there are a lot of errors is it normal? If it's just my internet is slow i can wait but if it's not please help!!!!!!!!!

[@Mr.Macintosh]

Hello, are you updating to 11.6 ?

[@soufjanrauhl2328]

No i did a format to my hard drive because i installed some crack and it contains a malware which made my mac go super hot even when i'm doing nothing

[@soufjanrauhl2328]

Anyways, i woke up this morning and macos was installed i guess it was just the internet. THANK YOU SO MUCH MR.MACINTOSH YOU'RE LITERALLY THE BEST U SAVED MY LIFE

[@soufjanrauhl2328]

The thing is i just bought this macbook and the problem is we don't have an apple store here in morocco so i won't be able to give it back to them to repair it so if i haven't found your video my mac would never be fixed thank you so muuch!!!!!!

[@Mr.Macintosh]

@Soufjanrauhl I'm so happy that you got your mac up and running again!!!

[@honestview]

9:10 it tells me "download failed" half way through downloading

[@bodomvic]

You need to route download to hard drive in the string "cd/volumes/untitled

[@James-ff6kl]

Mine says “an error occurred while applying the software update” and nothing is working. I I can’t even get my Mac back to normal. It will just try to restart the update when I’d I try to turn it off or restart my iMac. Then it will just go back to the updating, keep going till it says about 22 min left on it, then say the same thing which is “an error occurred while applying the software update” any fix?

[@MatthewFling]

Thx, This video just saved me a week waiting to get into the local Apple store Genius Bar. 🙌🍎💻👍

[@Mr.Macintosh]

Glad I could help Matt!!!

[@leyla4163]

Wait so does this mean I have to erase my entire data?? 😭😭

[@timothypeterson812]

THANK YOU! I have been working on this all day until I found your video, I was missing the step in recovery assistant.... thank you so much for all of your work in the community.

[@Mr.Macintosh]

Awesome Timothy! Glad you are up and running again.

[@25Nyc]

Hi @Mr. Macintosh I tried this. I followed step by step and when I went back to Disk Utilities to rename the “untitled” HD and only to realize I didn’t have an untitled HD I still have a Macintosh HD but when I click on it says “not mounted”. I want to cry from frustration because I have been trying to fix my laptop for 2 days now. Please can you help me? 😭🙏🏼

[@Mr.Macintosh]

Don't worry, we can get through this. Sometimes Disk Utility can be buggy, I would close out of disk utility and re open it. See if that works, if not then you can click on the top level container ABOVE macintosh HD and click erase, that should do the trick. Keep in mind, to see the container you need to click VIEW from the top menu bar then select "Show all devices". Let me know if that works.

[@25Nyc]

UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)

[@25Nyc]

@Mr. Macintosh - thank you so much for replying! 🙏🏼🙏🏼🙏🏼

[@dr.subhammajumder7113]

Appreciate you what you doing for all of us.I tried but reset password failed and there was no option to erase mac

[@BentleyJoeify]

How can I donwload the software on the USB if I don't own two macs ?

[@HazherAbdullah]

you are the best!!! liked and subscribed! this fixes also "Computer account creation failed"

[@Mr.Macintosh]

Glad it helped Hazher!!

[@StoryofCRIK]

THANK !! You save me

[@Mr.Macintosh]

You're welcome!

[@scottdenmark3577]

@@Mr.Macintosh thank you very much. This worked perfectly for me. Apple should be paying you for these videos. You are saving their Tech support a lot of time to help with this issue.

[@xMissElene]

After a long wait of it being updated finally something comes up but it is just a small window of MacOS Update Assistant and it’s frozen! Nothing happens. The screen is black with only that one window popped up. What should I do?

[@Mr.Macintosh]

does it give an error that says an error occurred installing the software update ?

[@xMissElene]

@@Mr.Macintosh Yes. I can’t turn it back neither can make it work.

[@TheOngondo]

I have mac pro mid 2014 13’’ will it work?

[@hellolau]

Thank you 🙏 your video helped me 😉

[@Mr.Macintosh]

Glad it helped LR!

[@karljacobbanlasan3767]

Does work on ventura?

[@whistlesinger376]

Today, I tried USB installet, online download, Terminal Download, everything right in front of the an Apple Genius. But all failed. Now the laptop is in their hand. I wish I had bought it from the Apple Store. In that case, I could just return the laptop and buy a new one there.

[@Mr.Macintosh]

What a bummer Eason. Hopefully they will be able to fix it really soon for you!

[@sonicgirl3582]

Dang, I bet if I take my m1 mba to the apple store they won’t be able to fix it either, and i bought from bestbuy so i cannot even refund it

[@whistlesinger376]

@@sonicgirl3582 Actually, I got it back from the Apple Store the 2nd day.

[@whistlesinger376]

They just fixed it, re-installed the system

[@jessicablalock4383]

What if you don’t even have an option for recovery? The only thing showing on mine is the Macintosh HD drive.

[@Mr.Macintosh]

Jessica, Do you have an Intel or Apple Silicon Mac? This is for new M1 macs but sounds like you have an intel mac?

[@iddqds]

1 week of pain ended in here today after 9minutes and 56 seconds. phew thank you from bottom of mariana trench :)

[@dvd8761]

What do i do if it says “There are no user on this volume to recover” :(

[@saad2345]

i have the same problem, did you succeed in the end?

[@dvd8761]

@@saad2345 just went to apple store, they just used their mac to download the software g

[@Glipski]

I tried all those steps of the document several times still get the error message. Spent 2 hours with Apple Care on the phone, no progress. Returning is no option since all apple stores here have no MacBook Airs on stock and online order will ship maybe just before Christmas. Now will try DFU method.

[@NoDramaAllowed]

Tell me if u did it

[@mhorvath71]

@@NoDramaAllowed I tried USB install and Terminal Download. Failed. But yesterday, my friend help me with another Mac to install with DFU method. And it worked perfectly for the first try! I'm happy now.

[@NoDramaAllowed]

@@mhorvath71 what system does he have? On his mac and what are the steps?

[@mhorvath71]

@@NoDramaAllowed Host was a Macbook 12 retina with Big Sur. Software downloaded from Appstore, with the Macbook 12. Method was exactly the same Mr.Macintosh explained in this video: kzbin.info/www/bejne/n2bbnnRpoamtack

[@NoDramaAllowed]

@@mhorvath71 thanks man. I don't know anyone who has mac. So if i find someone that person have to have big sur systems running?

[@anthonysimpson6738]

I get this error with my iMac 24" but I didn't do a re-install I get this error with the OS update, plus to do this fix you have to wipe your HD, which I don't really want to do. My Mac 11.5.2. So odd why it is occurring.

[@Mr.Macintosh]

Anthony are you trying to update to 11.6 and are getting this error?

[@anthonysimpson6738]

@@Mr.Macintosh I think may have been due to a power outage. I managed to resolve but scary. One advantage laptops have over desktops.

[@taibui5872]

I need help, when I done those steps, the data disk and the Macintosh disk is still there but it said not mounted :( I’ve been trying for so long now

[@issdar]

I’m so pissed. Have a MacBook Air 11.0.1 and getting this error no matter what I try booting from usb or built in recovery. I’m at a lose what to do. 😢

[@dopedan6635]

Dude" your a legend ❤️

[@paulrockhopper]

This happened to mine , sent it back and wanted to clear my data ended up in 3.5 hr chats with apple support. Very poor and I have an iPhone and iPad , expected better

[@FaDeOuT145]

Why did I just watch this hole video WHEN I DON’T EVEN OWN A MAC

[@dipteshdeore5207]

It worked 🤩🤩 Thanks man ...you saved my mac!!

[@Mr.Macintosh]

Glad to hear that!!!

[@adrianli7757]

This worked for me! If you get another download error however, make sure to set your router DNS to 8.8.8.8 or something else.

[@lkioplkiop07]

THANK YOU!!!! I’ve been losing my mind trying to figure this out.

[@Mr.Macintosh]

You are so welcome Leah!!!

[@fbrusselmans8596]

You just saved my life lol! Defff got a new sub! Thanks alot hero!

[@Mr.Macintosh]

Glad I could help Fahed!!!!!

[@esfyq_]

having this issue on Ventura 13.2.1 (22D68)

[@frederickmolinares]

I don’t see the option to reset password after entering it in terminal

[@Mr.Macintosh]

Hello frederick, once in termail all you need to do is type this command in and then hit enter resetpassword After that in a second or two you should see the erase mac screen

[@battlehunterofficial4586]

I have m1 mac and I had reseted factory reset and after that process new mac setup is appearing and when I complete that setup up i am getting trouble in setting username and password i have done this part 10 times please help 🆘 please help 😭😭😭😭😭😭😭😭😢😢

[@Mr.Macintosh]

Hello! I need a little more info, are you having problems at the setup assistant screen where it's asking you to setup your account for the first time ?

[@battlehunterofficial4586]

thanks I had fixed that problem from your video tutorial thanks allot 🤩

[@piyushpatodi4661]

I’m unable to download now also each time the same error occurred at last 80-90% download I don’t know what to do??

[@alexandercotman2553]

I’m stuck at create an account. It just freezes and restarting does nothing.

[@achrafbougdadi1579]

Hi macintosh . I followed the same instructions But i get 3 Options : macOS base System Data Macintosh HD I clicked all of them and I get the same message : ( There are no users on this volume to recover ) please help me Thanks

[@rawiglam]

Thankkkkkkk youuuuuuuuuuuuuuuuu so muchhhh ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

[@TheUsualSuspekt]

This problem went away but now I get PKDownloadError 8 (this all came from an erase and install). Apparently this is from unable internet. However, my speeds check out fine but for some reason it times out when installing Big Sur. I tried the terminal, started off strong and got dial up speeds. I would love to know what got deleted by accident to avoid this happening in the future. Multiple calls with Apple Support and the "best" response I got was the firmware got deleted and they need to hook it up to a Mac with the OS already installed. Didn't even have the laptop one day.

[@theofilaktoskaplanidis4921]

When i reach the erase the mac window and i click it says an internal error occurred (-69626)

[@TOPICVIEW]

Thank you u saved I gone through depression thank u so much

[@Mr.Macintosh]

thanks!!