Update On Couple Denied Boarding On World’s Largest Cruise Ship

#royalcaribbean #carnival #travel
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10 Things I HATED about working on Cruise Ships-
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KEYWORDS-
CRUISE SHIP, LARGEST CRUISE SHIP IN THE WORLD, CRUISE SHIP 2022, WORKING ON CRUISE SHIPS, SOLO CRUISING, VACATIONS, ROYAL CARIBBEAN, CARNIVAL, WORKING ON A CRUISE SHIP, TROUBLE FOR CRUISE LINES, CRUISE SHIP EMPLOYEES
*(DISCLAIMER) The Shiplife is not affiliate with any Cruise Line in any way, shape or form nor is it a Travel Agency. This channel is strictly for Entertainment purposes only and is to be viewed as such. The Cruise commentary in this video should not be taken as Fact or Advice

[@JSHIPLIFE]

PART 1 HERE kzbin.info/www/bejne/fYGonoacpp2BpdUsi=zWmcirqfs6JjHyKs

[@anniesh1955]

Love your videos J. Keep up the good work. 🤩

[@georgettenorth2776]

Where is the conclusion to this topic? Mom stated they were calling Royal together last Wed. What happened???

[@JSHIPLIFE]

@@georgettenorth2776 She hasn’t made an update

[@amparovazquez3814]

@@JSHIPLIFEno she did she made one yesterday speaking to the girlfriend please check it out let me know your thoughts because I heard and it looks like either one of them is on the no cruise list or one of them has a history of doing chargeback as they mentioned it has happened before like in carnival for them

[@JSHIPLIFE]

@@amparovazquez3814 I saw it thanks. Hadn’t checked since yesterday morning since I take the day off. I’ll have a video up later

[@teecee345]

There was a lady who couldn't get on because she forget her passport, but the husband went on the ship. Speaking as a married guy, if I went onto the ship and left the wife behind in the port, pretty sure the locks to the house would be changed when I got back

[@TheDanniExperience]

He probably was sick of her and probably relieved. Lol

[@ashasun6620]

He planned it that way. Lol

[@ericgeorgetruckgrilling]

Locks?? Good chance the entire house would be changed!!

[@jar7840]

Maybe they agreed to it? We paid for a party cruise, I found out I was pregnant. My husband found a roommate to take over my ticket, he went on the cruise and I stayed home. That's what we agreed upon.

[@ashasun6620]

@@jar7840 But you were home, sounds like that wife was left on the dock.

[@patriciapasciuto9022]

I recently read that Mom booked the cruise saying 3 people would be in the room, she is an adult, the kids were technically minors. Mom never intended to go, so RC determined that a person was no show. Minors can’t cruise without an adult.

[@cathair1569]

This makes sense based on the 'no show' explanation provided by Royal Caribbean corporate office. That's a good reason to deny a full refund unless the room is given to someone else.😢

[@SayKyleNotCow]

Looking at this as a travel agent 1 of two things happened here. 1: Both were between 18-20 and royal denied boarding because no one was over 21 in the cabin. This is highly unlikely as the travel agent/agency would’ve stopped that immediately. 2: They bought the full drink package and then tried to charge back a portion of it (trying to have 1 person with the package and then share with the other) or all of it and Royal wasn’t having it. A chargeback is a disputed charge, it’s not a security feature. Also, many sailings with royal are sailing fully booked and are still accepting “waitlist” bookings where you can pay the fare and if there is a cancellation then you get a cabin. That would explain why the cabin was filled with such short notice. Or there could’ve been a toilet not flushing or something of the sort and the couple was moved to the other room. Also, the new couple could’ve had a guarantee room and were assigned the now open room at check in. I feel like mom is leaving out some critical details. This stuff doesn’t “just happen” randomly. Especially when you look at the refunded amount. There’s more to the story.

[@Dangic23]

The Mom is definitely leaving the important part out. She was probably passenger #3.

[@SayKyleNotCow]

@@Dangic23 that’s what I’ve been thinking as well. She keeps saying “kids” and then refers to them as adults when revisiting the age, yet mommy is handling everything. I feel like if that is the case, she was made aware of the 21+ policy and tried to pull a no-show fast one thinking Royal would just let it slide. If that’s the case (and I can’t believe I’m about to say this about a massive corporation) I hope Royal sues her into oblivion for defamation and slander.

[@TheRealdal]

On the plus side, I’m sure their friends had a blast 💥!

[@SayKyleNotCow]

@@TheRealdal 😂😂😂

[@5devinnbruce]

Im 66 and my mother would refer to me and my brothers as "the kids". @@SayKyleNotCow

[@dianeadams6713]

If the credit card wasn’t valid for some reason they wouldn’t have had their documents to print for boarding. This story is still sketchy.

[@JSHIPLIFE]

Agreed

[@mr.tomatohead5648]

Unless they disputed the charges after they printed their boarding passes.

[@marjielupo]

Says not valid for 1 drink package, the Cruise itself was paid in full

[@janiscreatesjohnson6630]

Sounds like BS and could have been handled at guess services once on board .

[@jahbern]

This has nothing to do with the credit card. If there were a problem with the credit card, the Cruise Planner dept would have just reported the fraud and the drink package would have been canceled. The CRUISE wouldn’t have been affected at all.

[@comeandtakeit82]

I've booked several cruises through a cruise travel agent. I always get emails directly from Royal Caribbean. The mom is doing all of the so-called "legwork" for "the kids". My guess is, The kids got an email telling them there was an issue but, since they obviously don't do crap for themselves, they just figured magic fairies would take care of it... Or mom.

[@dzenanahasic2849]

😂

[@cherrelleg8276]

Omg that’s like my husband I’m his magic fairy 😂😂😂😂

[@goodgrief888]

Mom is definitely delusional. That smile kinda creeps me out

[@mikiyapeoples5386]

I fired the magic fairies when I got married , everyone does something, especially taking care of themselves and/or learning how to...damn magic fairies

[@darioraudales7280]

I am not a travel agent or anything like that, however, I work at customer service and that lady looks exactly like a customer to come claiming to be treated poorly because of the incompetence of the company (the first video) and then when the customer realize is their own fault try to do a come back like saying the problem was the way it was handle or watherver (second video). My guess is she got the son version, then she went ranting online to trash RC and now she find out the whole history (or most of it) and realize somehow it was their own fault and now she is trying to avoid look like a "Karen"... That's just my personal opinion

[@lulubelle2009]

👏🏾👏🏾👏🏾👏🏾 mommy dearest ran 🏃🏼‍♀️💨💨💨 to social media to slander RC and omitted the foolishness that they did to prevent them from boarding 🤷🏾‍♀️

[@mechrad1]

I agree entirely. First second of video I said the same thing. I think this will come back to something the “kids did”

[@Canecorso229]

In the first video .. my first thought was a total Karen with entitlement she has genetically passed on to her “kids”. Next thing I thought was I hope the girlfriend sees the red flag and runs as fast as she can. Whew, imagine this one as your mother in law all up in your marriage!

[@carlajackson3261]

Meds and money must stay with the person. It is on most contracts for cruise lines. I am one of those ppl who actually reads the 10+ page documents for airlines and cruise lines.

[@j.t.3378]

I thought medication can be placed in your checked luggage.

[@carlajackson3261]

@j.t.3378 Not recommended. Should be in the carry-on.

[@courtneybates-griggs9216]

I read everything as well

[@richscary]

Also... Mom should have waited to get the entire story before taking to social media to blast Roayl.

[@calicoco7974]

I think the “young adults” were under 21 and she booked the cruise for them with her in the room and she decided not to go. They will turn you away if someone in your cabin isn’t 21

[@skeletor9121]

Agree 100%. She still hasn’t stated the age of these two “experienced adult” travelers.

[@lisabourgeois5574]

Ohhh I didn't think of that!!! That would make total sense

[@FLYINGWARRIOR19661]

I suspected that, when she said young travelers.... i thought one person in the party may not have been of age...similar to a car rental even though you can drive you need to be a certain age to rent the car type of thing...i hope we get the full story i hate to blame rccl based on partial facts

[@jilloora]

I don't do tiktok, so I haven't seen the video, but another commenter did say she specified they were 22 and 26.

[@mzladyj18]

​@@jilloora At 22 and 26 why would she need to be so involved? Mom is either outright lying or lying by omission.

[@jimelliott7560]

Just saying here....when I was young, I would have been mortified if my mother took to social media to complain about my personal travel plans. Why aren't the kids making these videos? Why aren't they reaching out and dealing with travel bookings, credit card, Royal Caribbean? Sad.

[@PsychGirlRaven]

Because the kids likely KNOW EXACTLY what happened and are in some way responsible for it but haven’t told mom.

[@candacebrinker8371]

Cause mom is creating a story, and the kids (under 21, reason for denial) know the story!

[@justmacyy]

My son is 13 and even at that age he doesn’t want his mom defending him.

[@kaybee5981]

What why is this a concern I cannot see an issue with a parent being verbal if it was my child I would be upset and I would want justice for my child. Sorry if your child hide stuff from you or too big to take your guidance and help.

[@eileeneclark9011]

10/7/23...MOMMY DEAREST SURE IS "MILKING" THIS "DRAMA" ... BUT IT'S GOING TO BE A HORRIBLE MOVIE!

[@masterYoshimistsu]

The mother’s story about the couple where the husband gets in but the wife is denied entrance because she had an expired passport sounds even worse. What kind of a husband leaves his wife at the terminal and boards by himself on a cruise?

[@michellehuth5865]

I thought the same thing

[@lelandwykoff1851]

The kind of husband who repeatedly told the spouse to renew the passport, or to pack the passport and leave it alone. I left a dear friend on the dock as I embarked due to the friend refusing to bring his passport as he "did not need it." I enjoyed the spaciousness of a cabin all to my self as he spent the week shore side reading the rules and acknowledging his pig headedness kept him from a great week at sea. Some folks can only learn the hard way. Tough lessons learned each and every one.

[@masterYoshimistsu]

@@lelandwykoff1851 Yeah but you can’t compare your friend with a husband and wife. Even if the husband repeatedly kept telling his wife to renew her passport and she ignored him, what do you think is going to happen when the husband returns from his cruise after leaving his wife all alone at the terminal for a week?

[@japookie]

@@masterYoshimistsu hopefully the wife would have learned a lesson in common sense and accountability

[@sanlisa2]

Some people cruise often. If they live in Florida and drove to the port maybe it just didn't mean as much to them to separate and let the husband go. Maybe she went to drive home to get the correct passport or birth certificate to try to join him at the next port or something. People that cruise all the time vs traveling across country would just think differently. OR they hate each other and husband has enough. Lol

[@debracartier2947]

Congratulations Jay on 250K subscribers! 🎉🎉🍾🍾🥂🥂

[@JSHIPLIFE]

Thank you so much! I forgot to look! 😅

[@handsomeX]

Another great J video that includes the words "conundrum" and "giblets".

[@firecat-dy9go]

'giblets' is now my go-to description.

[@lisajean228]

Giblets= details of the story…yes, I like that!

[@sherrelogan6323]

Several years ago I booked a last minute cruise, and it literally was last minute. The people who had booked the room (honeymoon cruise) no-showed and we got their cabin the afternoon the cruise was departing. The cruise line is not making money on empty cabins, they will sell those "no-show" cabins for a really cheap price just to get someone in them.

[@paulbrenner4865]

Another cabin probably got upgraded to their cabin (she had said it was a balcony cabin). I also work on cruise ships as a traveling manager and often get put in guest cabins that were either not booked or guests no-showed. It most likely was not a case that RCL re booked that cabin. The kids are obviously not telling mom the whole story. There absolutely was a reason they got denied boarding that they haven’t shared with mom yet. This mom is NEVER going to tell the whole story and just try making RCL look like the bad guys

[@jamiemorton1594]

I wonder if she understands that the port employees are not Royal Caribbean employees

[@mdduet]

Cruise lines allow under 21 guests to book a cabin if they are a married couple with a document. Also applies to military under 21 with ID. Regular bookings at least one guest in cabin has to be 21.

[@patriciaflaherty]

Why is this woman so involved when her child is an ADULT? If I was a rep from the cruise line, I wouldn't talk to this woman about the issue at all. Deal with the adults who booked the cruise 🤷‍♀️.

[@dalice4651]

Exactly!

[@andrewyork3869]

Wedding gift maybe?

[@mike07646]

A chargeback is a very specific term used to describe the Reversal of a transaction. Think of it as the credit card company "undoing" a completed transaction after the fact due to a customer raising a specific dispute about the goods or services they purchased or not receiving said goods/services. Businesses get punished and fined by the credit card companies if they receive a large number of chargebacks, as it makes the business itself look like they are shady or have fraudulent business practices. If the couple purchased something like a drink package and later determined that they made a mistake and didn't want the package, they could have gone to the credit card company and try to reverse and refund the entire transaction. Cruise line will obviously be upset with this (as perhaps a refund is not warranted/allowed after the purchase) and will likely cancel the entire reservation and/or ban the guests from cruising because they went the 'nuclear' option of doing a chargeback on the credit card rather than trying traditional refund/credit procedures. We definitely need the full story behind the use of the word "chargeback", as it has absolutely nothing to do with transaction approval or prior validation, and is them trying to buy something and then get a refund back so that they don't have to pay.

[@lawrencef7360]

Any add ons that you can purchase can also be canceled before the cruise and the money refunded to the original form of payment. If they did a charge back thinking they'd get the money back on their card quicker then that might have been the issue. People who did charge backs to get their refunds for covid canceled cruises quicker found themselves on the no sail list when cruising resumed.

[@joeo7693]

…quickly found…? If that’s what you meant, a simple edit will fix it and I will delete this comment.

[@pamelaRN]

Right, it seems like something is being left out concerning this whole ordeal. I know mistakes and glitches can happen all the time but the Cruiselines I’ve cruised with are always willing to make accommodations to make your cruise enjoyable, at least that has been my experience on Carnival and Royal Caribbean Cruiselines.

[@gwenma1579]

I work for a credit card company, there are procedures in place for this very scenario. AMEX would know that this was a purchase from a cruise ship, and that it is NOT for the cruise fare. The verification process kicked in because they were attempting the chargeback, not because of the large purchase. They were trying to pull a scam and got caught in addition to being underage. For both the cruise and the drinks package. I also agree Mom was the TA. There was no TA.

[@prabjotgill7291]

100 agree!! I would really like to hear Royal Caribbean’s side of the story. It doesn’t make sense that Royal would refuse boarding AND not refund the full purchase price, unless the couple were in breach of the terms and conditions of the sale.

[@SDA0271]

I check my cruise reservation online, then recheck it several times leading up to the cruise, then check it AGAIN the day before. I'm roughly 30 days out from my upcoming cruise and checked my reservation 3 weeks ago and found some pending charge appeared out of no where. I booked direct with NCL and called them. Turns out it was a glitch in the system and additional paid up gratuities were added. They said it was a system glitch and removed it. Save all your receipts when you make payments to the reservation and add on anything. Also, NEVER EVER put your wallet, purse, ID, money, medication in a checked bag. NEVER DO THAT! This is taking a turn for the worse for Mommy and the kids. Something is not right at all with their side of the story. Happy 250k The Shiplife!

[@donnaandersonalaska65]

Congratulations on 250,000 subscribers

[@JSHIPLIFE]

We thank you!!! I didn’t even notice😅

[@loriwelln7321]

A chargeback, also called a payment dispute, is a reversal of funds after a customer has issued a dispute on a credit or debit card transaction with their bank. The Fair Credit Billing Act of 1974 created chargebacks as a consumer-protection mechanism against fraudulent charges.

[@ceciliapetrowsky2572]

I find it hard to believe that when they were denied boarding, no explanation was given. I think her son just doesn’t want to tell his mom. Also, like you said, if someone was already in their room (why would the other couple even check that), they must have gotten a cancellation email before they left for the port. Or maybe someone at RC screwed up and don’t want to admit it.

[@ilovebonjovi1992]

The explanation from the Mom about the charge back on the credit card card sounds a bit weird IMO!

[@user-rp7fc7yw3n]

It is also possible that RC did not re-sell that cabin, but possibly upgraded an already booked couple to the now available cabin.

[@colo5220]

Her son should make the complaining video and not his mom. There are a lot of questions and it doesn't sound right. She wasn't there. It just doesn't sound right.

[@LawdJay]

I still think it's an age issue. I believe that the under 21 person needs to be a family member of the over 21 person in the cabin. The drink package issue was likely caused because if 1 person has a package then everyone in the room needs to have a package. And a drink package will not cause a situation where u cannot board a paid for cruise. Add to it that mom is the one taking charge, leads me to further believe that it was an age issue. No mention of using the TA prior to this. No mention of kids ages. She didn't even bring up potential age issue. She is seeing similar posts on wherever she posted video. To not address age...

[@reneedenigris]

If you have life saving medications, KEEP IT ON YOU!

[@sweetdreamztravelagency]

Thank you so much for covering this issue. Yes we as travel professionals give advise and guidance to avoid issues of a ruined cruise or other vacations. I can’t wait to hear the rest of the story of what happens. Keep up the great coverage!

[@sippigrrrl]

I don’t think that we’re getting the whole story here. Why is the adult child of this woman depending upon his mother to call Royal Caribbean? She mentioned that she wanted him to “do some of the legwork” but why is he not capable of taking care of himself?

[@skeletor9121]

Agree. If he’s an adult, then he should be the one taking care of this issue. I’m guessing they are both under the age of 21.

[@johnsager284]

She's a "helicopter" parent and her son has never had to work out any conflict by himself.

[@sct4040]

20 years old momma’s boy.

[@aeroAdvocate]

@@skeletor9121 Then he can't book or sail, so that assumption makes no sense.

[@skeletor9121]

@@aeroAdvocate unless his mother booked the cruise.

[@n7y8c7]

I'm glad you mentioned the credit card issue. I have read about people putting items in their carts and not paying for them (like airport transfers) and then having their cruise cancelled, and told no refund!

[@jahbern]

Not on Royal. Sometimes it happens on NCL and it’s unacceptable when they do it. But this isn’t possible with Royal because of the way they separate their departments. The cruise planner department and the reservations department have entirely separate accounting depts. They don’t talk to each other except when reservations initiates a refund. It doesn’t ever go the other way.

[@n7y8c7]

@@jahbern Got it! Thanks for the explanation. I looked at the consumer website where I saw those stories, it was NCL Every. Single. Time.

[@jahbern]

@@n7y8c7 yep. This is a huge problem for NCL. Not that it happens often, but that when it does it is catastrophic to the clients. Entire vacations are ruined and there’s no good excuse. I would for sure be livid if it happened to me.

[@emmalarson]

I've heard of this happening and that's just crazy. If you don't complete the purchase, then it's not added to your cruise. That shouldn't get your whole reservation canceled 🙁

[@jahbern]

@@emmalarson you have not heard of this happening on Royal, though, which is the cruise line in question here. It absolutely IS ridiculous that NCL has allowed this to happen in the past. 😬

[@debbief2882]

Whoo hoo, 250K! Way to go Justin! I keep my important stuff with me, cause it would be my luck they would drop my suitcase in the ocean when loading!😮

[@ezmealstravels9221]

As a 1st timer, I went thru AAA, everything went perfect no stress! Sailed on Celebrity 🎉

[@jaklg7905]

AAA is a reputable agency. These pop up internet third parties are not.

[@williamwheatley1604]

I am 72 , never been on a cruse, never will. Travel by air and land. Never had a problem . Never sea sick, clean rooms, good food , never sick after got home. Enjoy your cruise ….. not for me.

[@jaklg7905]

@@williamwheatley1604 I have been on 11 cruises and have not gotten sick. Wash your hands before you eat. It has nothing to do with a cruise, and everything to do with be a disgusting person.

[@olgaquirarte4946]

Thank you for taking the time to follow up with this story. I really appreciate it.

[@consolo862]

A chargeback is started by the card holder! Definitely need more info!

[@luiscrewlife]

Someone being in their room does not necessarily mean that room was sold to someone else. The first day of the cruise is the day most cabin changes occur due to people not being satisfied with their cabins, upgrades, AC not working, fridge not working, etc.

[@susan3831]

If one passenger buys a drink package in a cabin, the policy is that all adults in that cabin must also buy a package for obvious reasons. The mother says there was a chargeback (meaning credit card holder disputed the charge), which appears the couple was trying to only have one drink package for the cabin after having paid for two of them upfront, which would have been required. If so, I get why RLC doesn’t like these kinds of stunts. Since the couple only disputed one drink package between them, the couple knew they were trying to go around RCL policy. And why the hell is Mommy Dearest running interference on this??? Life 101-the adult kids need to clear this up!

[@sheram5949]

I cruised on Carnival and my husband had a drink package, but I did not.

[@annastrand5144]

That's not true. I just was on a cruise with RC, roomed with my brother, he had a drink package, I did not.

[@susan3831]

@@annastrand5144 from RCL’s website “Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom.”. Also, passenger needs to call RCL directly to cancel drink package.

[@susan3831]

@@sheram5949 The reference is for RCL’s Deluxe unlimited drink package. I have no idea what Carnival’s policy is.

[@lenvella9541]

Why he hell do cruise lines insist on all adults having same packages only adds to drunkennes when the one person who drinks has to get through two drink packages?

[@danam3441]

This is now atleast three times that a drink package or excursion not being paid on time has prevented someone from cruising. Honestly, that needs to change. If you paid to cruise then you need to be able to take the cruise! If you didn't pay for drinks or an excursion then obviously don't take it or pay a different way on the ship.

[@jahbern]

This does happen on NCL because they put all monies into one reservation bucket (look at your confirmation for NCL and you’ll see things like drink packages and WiFi). So anything you attach to your reservation will show as a balance. Royal doesn’t do that. Their accounting teams for cruise planner and reservations are entirely separate. You can’t put a drink package into a Royal reservation so that it shows as part of the balance (look at your Royal confirmation to see the difference). Something else is going on here and it almost certainly has to do with the passengers themselves.

[@andreadnine1299]

Someone suggested that the Mom, or someone else over 21, purchased the room for the supposed "young adults", both under the age ofe of 21, and then never showed up to check into the room. This also seems like the reason for their long wait, and then eventual cancellation. At the same time, something's not quite right about the Mom, she seems very much like she's baiting for clicks...

[@edwardc.8031]

​@andreadnine1299 she is definitely addicted to attention

[@siobhanair2659]

I’ve notice this myself..the drinks package is dangerous

[@richscary]

Thanks for the update.... Sounds like they have learned a lesson about cruising and life from this. Congrats on 250K Subscribers! That is GREAT!!!

[@rhondawilson1206]

If RCL canceled the booking in advance, for what ever reason, that should have removed it from the app as well as the website...so how was the couple able to print boarding passes and luggage tags?

[@jahbern]

Exactly. The cruise was canceled after they showed up at port and an issue was discovered. The issue has to be something to do with the passengers, but you know he’s not telling his mom that 😂

[@lincoyle]

Why is Mom handling these problems? She has said the “kids” are adults.

[@JSHIPLIFE]

Maybe this is why she’s calling them kids😂

[@lizzyb5884]

Probably bcuz young adults with little to no travel experience need assistance with addressing this seemingly complicated situation 🤔. Any adult can/do require assistance with certain unfamiliar scenarios why is that so questionable???

[@mommynab]

I have called my daughters "kids", it's a perspective thing if you're 55+. Anyone under 25 is a kid. Not disrespect just perspective that they will do something immature like leave medication and cash in checked luggage.

[@margaretharmon7485]

Thaaank you that's what I said.

[@edv3460]

If you're old enough to go on cruise by yourself, you're old enough to deal with these issues - this story is still sketchy. We aren't being told everything. @@lizzyb5884

[@rebeccao9667]

Pretty sure when they weren't allowed to board, someone else won their Royal Up. I doubt the cabin was overbooked or double booked. I'm guessing one or both of the kids were under age.

[@debbiem73]

I feel like the girlfriend putting her stuff in the checked bag is just them being young, perhaps inexperienced travelers. They don’t expect or anticipate anything bad happening

[@julieb7882]

Even when I was young and inexperienced, i wasn't trusting enough to put valuables in luggage that was checked.

[@DsnyLuv]

That’s what thought until the Mom on the first video claims they are seasoned cruisers , that they have cruised before etc etc, if a person has done one. Raise they always say money, Documents and medications on you all the time embarkation and disembarkation. This story doesn’t add up

[@brianbollan7069]

I caught that to about being seasoned travelers and had the same question?@@DsnyLuv

[@debbiefergerson3538]

a friends nephew and niece in law new parents with the baby had to fly from across the country to see the great grandmother who was in the process of dying so she couldn’t come out to them and on the way back they thought it would be a great idea to check all the luggage including the diaper bag and of course then something happened and their bags went somewhere else and then they missed their connection and had to stay overnight at an airport. Their uncle and grandparents sent them money for supplies it was just a giant cluster you know what!

[@NWSanta]

Keep on it, thanks for following this story and relaying it to us!!

[@ricktaylor5397]

In my experience, you are reminded several times before you enter the terminal about leaving valuable items in your checked luggage. The parking attendants, shuttle drivers, and especially the porters all repeatedly stress this caution.

[@Joanna-nb3bc]

I have worked at the cruise and airport terminal and we repeat it over and over again especially for those taking transportation with the cruise.

[@marshabrummitt7791]

Congratulations on your milestone. I’m glad to be one of those subscribers.

[@britishgray6078]

Good Wednesday Afternoon (J) IAM Hoping That You Are Having A Excellent Day On The Behalf Of The Community We All Really Appreciate You For Being Able To Bring All Of Us This Information Much Blessings And Hugs Always Ms British Y Gray From Tampa Florida ❤

[@00177454419]

Fro they umpteenth time, the cruise was paid for and they were not cancelled. Had RCCL cancelled the reservation for non-payment they would not have been allowed to check their bags. They ran into a problem at the document check. If they had an invalid passport, they would have been told so. If they offered a bad credit card for drinks or shipboard account, they would have been asked for another or a cash deposit. If the names on their passports did not match the names on their reservations, they would have been told so. The only thing that makes sense is that they did something very wrong; either a law enforcement issue, or they're on a no-sail list. Even if this a big misunderstanding, the kids should have some idea of whats going on. Either way, they are lying to Mom and are probably embarrassed that Mom is blowing this all over the internet.

[@cstacy]

Maybe Mom is "blowing this all over the Internet"" to teach them a lesson about lying (to her).

[@carolinelaronda4523]

The fact that these kids that are supposedly grown spent thousands of dollars booking a cruise have to have their mom represent them publicly makes it seem a little bit strange to me amongst other things but hopefully we will get the full story soon because this mom is starting to piss me off with her constant smiling

[@JasonAndGina]

She's real cheeeeeesy 😁😁

[@margaretharmon7485]

Why is the mom speaking for grown people?

[@LargoViewer]

Typical controlling type mom. She's not that bad, maybe the son is camera shy who knows? I just wish she'd get a phone stand. I get seasick watching her....lol

[@skeletor9121]

@@margaretharmon7485Possibly because they aren’t grown children (at or over the age of 21). That’s my theory. She hasn’t once stated their age.

[@travelerlax2977]

Mom just wanted to get her son out of the house while she changed the locks 😂

[@velmawingfield655]

Thanks for the update. You're right, their are more questions than answers. I hope they get to the bottom of this. But their's always 3 sides to a story.

[@indy47150]

Notice on the thicktok she has the words "you were a NO SHOW"? Her or someone else was probably the only adult (21 or older) on the booking and didn't show, RC can't let minors sail by them selves. These videos are a grab for views, hoping to shame RC into a refund.

[@charlab.7838]

I ALWAYS have a carry-on bag with all my paperwork, passports, meds, etc. Never, ever pack all that in a checked bag. That's kind of Travel 101.

[@aeroAdvocate]

Exactly and I even go a step further and travel with carry on exclusively.

[@MrsJones-nk6gx]

You would make an awesome Travel Agent Jay!! I had 1 bad experence with leaving my luggage with ship porters about 15 years ago where I did not get my luggage until the next day and my luggege appeared to have been rummaged through. Nothing was missing but I was wierded out! Never have left any luggage since then. We carry on everthing with us.

[@valrice817]

Thanks for the update Jay! Momma needs to stay out of it ! We need the real deal if she’s going to tell it!😊

[@jamess5154]

It is possible that if there was someone else in their room it was a post-embarkation change. Guest services is always very crowded just after sailing with folks trying to change rooms. Been there--done that--have a T-shirt. We did have an issue on a transatlantic cruise when our credit card (USAA BTW) was put on hold due to a fraud alert that we did not respond to because we were in middle of Atlantic. We only found out when guest services notified us we needed another CC for our shipboard account. I wonder what would have happened if we only had 1 CC and could not straighten out the fraud alert hold.

[@teresah5318]

I hope we find out where the "glitch" was so that other passengers don't make the same mistake. Still there are more questions. I know a lot of people that are interested in taking a cruise for the first time and they know I have taken many, so they ask me questions. I make suggestions to go on Cruise Critic to get an idea of companies, ships, problems, challenges, requirements, etc., as a starting point. Up front I tell them to get a passport and travel insurance. I relay some stories of instances where someone's vacation was ruined because of not taking the time to learn about cruising. Thanks for sharing and congratulations on hitting 250k subscribers!!

[@HeatherTravels]

I think it's more likely that the people in their cabin were upgraded to that cabin at the port because this young couple's booking had been cancelled and the room was now available OR the friends didn't have the room number right.

[@lynnmccurdythehdmmrc2561]

Two recent stories about luggage came to mind. One was where the luggage was stored Outdoors and it rained, the other was then the loading equipment failed and dropped a pallet of luggage in the water. If it's that important, then carry it yourself.

[@joannelindsay4977]

Royal Caribbean destroyed my luggage and it was Samsonite!! Gave me a cheap replacement.....my fault I should have followed up.

[@DRMTTJ]

MANY years ago on a cruise on the old Premier Cruise Line, we watched an entire luggage cart FULL of luggage fall into the river!!!! UGH!

[@lynnmccurdythehdmmrc2561]

@@joannelindsay4977 not by a cruise line, but an airline. Looked like our suitcase had been thrown out of the plane and then run over by another taxying down the runway. We were told to buy another and would be reimbursed, which we were. (What was left of the case, had a Tire Mark across it).

[@redhatbear1135]

@@lynnmccurdythehdmmrc2561My favorite story is a wooden box that my Dad gave me, called a crew’s box. It’s not quite the shape of a trunk but close. I flew home from college with a bunch of luggage that being one of the pieces. When I picked the box up at Dulles airport they had managed to split a board out of it! This was a solid wood box painted blue made of utilitarian wood but long before regular lumber became weaker. I accused them of unloading the luggage before landing as we had had to make a couple of tries because of the winds delaying landing! I still have the box, it’s still missing the broken out board and one board that was a handle on one side of the “trunk”!

[@TexasbyStorm]

Not true, they take responsibility for the luggage. They shouldn't damage it. Otherwise then they should tell people to carry all their luggage on, which they definitely do not want people doing. However, it's just plain dumb to put money, medication and other valuables in a suitcase. I honestly feel like them saying they had cash in there is a lie. I feel like even a young adult couple would know better than to do something like that.

[@markeshahowlett2110]

Here's a theory I saw that made a lot of sense... mom was the travel agent.. which is why she keeps saying "I don't believe it's the TAs fault".. also mom probably booked the trip with her being the 3rd passenger in the cabin.. she never planned on going but the 2 "young adults" are 18-20. The issue with the drink package is probably because 1 or both of the young adults were can't drink.. also since mom "3rd adult over 21" never showed up...(no show) is the answer they're getting.. plus the other passengers in the room were probably people who got upgraded, or had an issue with their room because... no show.. just my thoughts from what I saw.

[@VacationGetaways]

Will she ever admit to this?

[@curtthomas9525]

I believe you nailed it

[@aRICHandJAZZYLife]

1/4 Million Subscribers! Congratulations! 🙌🏾

[@MrBigo27]

First they booked with a company that book cruises, and not a traditional travel agent. Some of those express booking companies can get you rooms at a cheaper rate sometimes, but they ain’t going to keep you informed like a good traditional travel agent. So it is best to either book with a traditional travel advisor or to book directly with the cruise line, and not any third party sites.

[@travelnomad2128]

I've used Priceline as my agent on a couple of cruises. The total cost that's shown at the beginning includes the agent's fee but in our credit card this fee showed separately as Priceline service charge & the rest of the charge paid to the cruise line shown in a separate line, amounting to the total cost you booked! This was explained by the agent very clearly to me so there's no confusion! After a day or two you can check your booking with the cruise line's website or app itself so you know it's all legit & you're booked! You can check it periodically till departure & I'm sure if there's an issue it would tell you. Maybe they didn't do this so they were surprised at the port that it's cancelled! I doubt it's cancelled for no reason!

[@andyturner206]

Having watched Jay's video where his bag never showed up and the fact that our check-in time was very close to sailing, we opted to carry our bags on. I can confirm that was not easy as the other bags were arriving as the staterooms were ready but had this couple carried on their own bags, a lot of stress could have been avoided.

[@lizkotchek928]

The only thing I can say is that it's a very sad situation. I really hope they get their money back and can plan another cruise. Thankyou Justin for the follow up. Love from your biggest fan from Delray Beach.

[@cantstartafire]

Yo! Appreciate your channel. We had sworn off cruising due to one bad experience but watching your channel has us wanting to give it another shot. Thanks man!

[@colinholder5438]

Why do I feel like the Mom’s 3rd video will be her sitting in front of a swimming pool🤔

[@joycewilliams1289]

My son-in-law got a suite two and a half weeks before our last cruise. We were told that no suites were available two months before the cruise embarking. Also you are told by EVERYONE connected to cruises DO NOT PACK MEDICATIONS OR MONEY IN YOUR CHECKED LUGGAGE.

[@Teddy31976]

Thank you for the update! 😊

[@adventureswithcarnitathetr9475]

Why am I like this Jay ? I am so addicted 😂😂😂 I am so nosey and want the tea lol 😂 thank you tho 😂😂😂😂

[@Dave17101]

What the Henpecking Mother is going on here.... The mom is handling all the calls, emails, social media, and not her grown son? If he is an adult she has no legal right or responsibility in the matter and all rights to privacy should keep RCCL from telling her anything about the cruise denial. Plus her looks and attitude drive me nuts, entitled Karen it screams to me.

[@legomom2boys]

Exactly! I cannot even call my son's doctor for him to cancel an appointment when he's doing a double shift because he's over 21, even though he lives at home. She would not be able to be in the dispute if the couple was over 21. All businesses have that policy because of the legal ramifications. I know I didn't want my mom in my business when I was over 21.

[@sippigrrrl]

I couldn’t have said it better myself!

[@susansmith8274]

Maybe he isn’t over 21.

[@jahbern]

That’s why we don’t know what is going on - her son won’t tell her. I wonder why? Hmmmm. 😂😂

[@charlayned]

In mom's defense, if the "kids" give her permission and the company in writing (email and usually backed up with a call), she can do it for them. My son works where he can't make calls. I have gotten on for him to handle something that needed attention during his shift. I am also the one everyone calls when something needs discussed that might need that "I'm not taking any BS" type of thing, a couple of the kids don't like confrontation and they ask for me to handle it. I don't volunteer, they ask. I have been known, in extreme cases that will take someone with decision power, to ask for the guy in the corner office with the windows that gets paid to handle what I'm going to complain about. The first or even second line customer service person doesn't need yelled at, and I will know if they can't handle the situation. I've worked CS before so I know what usually happens. And I'm pretty far from a Karen.

[@maryyjanee247]

That lady is loving this

[@triamoore2931]

She’s speaking so confidently like she knows all this fore sure it’s all hearsay even when it’s your kids

[@danielintheantipodes6741]

It is certainly an odd situation! Thank you for the video!

[@ellem2293]

She seems so happy.. maybe she has some content now & geting a lot more views than she normally would

[@allkristiningram]

Congrats on 250k subscribers!

[@JSHIPLIFE]

Thank you!!! I forgot that I was almost here😅

[@marymarin1152]

Congrats on 250 K...Love your style!! Wishing you only the best...

[@Krazii_kokonutz]

This update came really quick… man faster than the news😂😂😂…. Its appreciated!!

[@paulstar2616]

Love your shows, can’t wait to find out what happened to them people We would love to go on a cruise with you, sounds like fun Thanks

[@latta6186]

I have had reservations cancel and I didn’t know it until I went in the reservation for maintenance. My biggest issues the last couple years involved future cruise certificates falling off reservations due to updates. I was able to get them reinstated but I just spent 3 days this week going back and forth with documentation in a similar situation. I can’t imagine people being able to catch and solve similar issues without contacts on the inside.

[@jameshull808]

Thanks for the update. Still clear as mud! Royal C, is still not off the hook for my money. Denied boarding should have a legitimate reason…to date, this young couple has steadfastly maintained they were given no reason for the denial. I am still skeptical…as Mom now easing off on her condemnation of RCL. If in fact it is a credit card issue, then someone dropped the ball or failed to react to some inquiry. Nothing has been mentioned about doing online check-in. I am not familiar with RCL policies. Do they have online check-in? My experience with another cruise line gives you the green check, as you process the various aspects of check-in, i.e., passport info, emergency contact, charge card info, etc.. At the end, you get notice you are good to go. Was this the case here?

[@jameshull808]

Just an afterthought. Mom seems to let the TA of the hook also. My experience with 3rd party bookings is the cruise line corresponds directly with the TA not the actual custmoer. So when the cruise line has an issue, say with the credit card, they would contact the TA, not the customer. I have contacted a cruuise line directly, and when there is any issue they have responded with contact your TA or we will let your TA know, etc. My most recent cruise booking, the TA set up an automatic forwarding for anything that came in on our booking from the cuise line(change of check-in time, change of itinerary, etc)..

[@LJLMETAL]

I think someone messed up, and just doesn't want to admit it.

[@lukebrahler7802]

I just finished watching the original video like 30 minutes ago what amazing timing!

[@Xavier7799]

Thanks for the update.

[@QueenKayKay47]

Lol. Offering a $2,000 cruise for $500 is definitely a 🚩🚩

[@CynthiaHiatt]

Wahoo, congrats on 250 K subscribers! Keep doing what you are doing-truthful travel ‘education’❤

[@2luvjazz]

If the cruise was canceled, an email would have gone directly to the TA for them to contact their client.

[@margaretatter4743]

I have been using the same agent that works for the cruise line. I have never had a problem. . Thank goodness.

[@jahbern]

Oh heck no. Cruise Planner purchases are entirely separate from the cruise fare itself. Purchases are complete at the time a client buys the drink package. The travel agent has nothing to do with that. It’s not like NCL, where you can have an outstanding balance if your agent adds an excursion and doesn’t pay for it within 24 hours. Royal doesn’t do that. The accounting departments are entirely separate. Entirely separate. You can’t even ask a reservation agent to help you with Cruise Planner items. You have to speak to the CP dept. This HAS TO BE something to do with the travelers themselves. For the room issue - cruise lines manage inventory in real time, even AFTER the cruise has started. If they had that cabin empty and knew it wouldn’t be used after the pax were denied boarding, heck yeah they will sell an upgrade to a paying guest to that room. They’ll do it in a heartbeat. They also use those no-show rooms when a passenger’s room has an issue. This isn’t a problem at all. Inventory is switched around all the time.

[@oona9874]

I feel like this lady is baiting. Finding it hard to believe the travel agency was able to get an answer as to why the kids got denied but the kids themselves couldn’t. Why is this mom having to tell them to “some legwork” seriously?

[@mimi2one92]

I agree. If RC canceled or denied these guests, RC knew exactly what, when, and why they were denied. She's not telling the whole story.

[@Lynn-kh5rs]

The kids may be inexperienced with making major travel bookings themselves. Her son has been on cruises with the family when younger but that does not mean he learned the ins and outs of travel planning. This is something that is not taught and most of us have learned through trial and error when young. Experience is where we gained knowledge about travel.

[@elizabethdazell4426]

Or the young adults do know why this happened and are not sharing the full story with Mom because they will never hear the end of it!

[@jahbern]

@@elizabethdazell4426ding ding ding. We have a winner. They know why but they don’t want to tell their mom. I get it. She’s an obvious mama bear on the attack and her kids know they don’t want to be the ones attacked 😂

[@MikeLukins]

The port workers are contractors and not direct employees of the cruise line.. That's why.. Thye are instructed to give limited or no information..

[@Dusterbugless]

I used a travel agent. A real life one with an office. I love it

[@lisavee4670]

Justin, I see a playlist being created for this story in the future...keeps going and going.😊

[@shonk3317]

I took my first cruise this past July on Royal Caribbean with my 3 daughters (2 are 21 and 1 is 10 yrs old). None of us had ever been on a cruise. I watched tons of videos ( including yours) to know what to expect and how to prepare. I learned what mistakes not to make and I still accidentally started I was pregnant during the online check-in. I called RC customer service and was advised it could not be corrected and I had to show up early for check-in. My daughters went aboard while I worked out the issue. Once I got my sea pass, I still had issues with not being able to get in my cabin and my drink package didn’t work properly the first day. The problem started with My mistake and I didn’t let the fallout from that affect the overall experience. I’m ready for another RC cruise. I really think this 2nd hand account from the mom is leaving something out.

[@karenuber5500]

According to the mom on the first video they have been on many cruises so there should not have been any surprises. I think mom is looking for clicks on her tik tok and they are trying to get a big payout from RC as a sympathy ploy for all the money they supposedly paid for not only the cruise but flights, air bnb, food, etc.

[@zenabeme22]

I work for a bank and when I hear the word charge back I think two things. Either one the cruise was booked and she later tried to dispute the charge and it canceled their booking or 2 the charge wasnt authorized charge due to her limit on her credit card. Mom jumped the gun to blast Royal Carribean before ever knowing the whole story. This story got more holes than box of Cherrios. 😬

[@aeroAdvocate]

A transaction won't complete without an authorization number. We're in 2023 and not 1993 with manual imprinted charge slips.

[@zenabeme22]

@@aeroAdvocate We've had Fraud Cases on Credit Cards where the authorization code wasnt given. And there has also been cases where a charge was done and authorization code was given and the amount was charged back due to prohibited transaction or amount that was trying to be charged. 🙄 Bless your Heart.

[@afox9000]

Tha ks for the update still want to follow the story until the end

[@kendrapratt2098]

What in The Shiplife is going on HERE????!!!! J has 250k subscribers!🎉

[@sportsMike87]

I always book directly. I work as a fraud analyst and see a lot of fraud associated with agencies.

[@TheJohnebey]

Young couple, under 21, not married, buying a drink package may have been something that was a red flag. Yesterday there was a comment here that the mother was the TA. Does not sound like it

[@loveboatcruising]

I love how to us the stories are interesting but to the cruise line it’s probably a number #864 problem for example they see a lot and have standard procedures for. Make sure your cruise is paid in full and your credit card and passport are up to date and you have money available for any emergency.

[@melaniepattonraleigh9663]

🎉🎉 Congrats on 250,000 subs🎉🎉. I've been here since you had 10,000 subs.

[@JSHIPLIFE]

Wow no way! Seriously thank you!!🙏🏾 So you’ve seen me at my worst haha. Your support is really appreciated!

[@J.A.Goldsmith]

If I attempted to leave my wife at the port. She would make sure to take my life saving medication with her… 😅😂