Updated My Sony FX3, Now I Have To Pay $700

[@cameranerdsmedia]

Your Questions Answered kzbin.info/www/bejne/j2TSgqCIqJZ-aq8si=ex3arLMj26C1MIbI

[@theblackstandard]

Check out video one repair. WAY better and UPFRONT pricing. Helped me with my FX6 on getting pricing on my SDI issue. Extremely easy to work with.

[@RyanKemperinOhio]

$700 minimum is an absolute scam. Shame on Sony!

[@matango1979]

Thank God Fuji gives us free updates.

[@KonstantinGabriel1978]

I think they replaced the motherboard

[@ThePandaPhotographer]

agree

[@grahamstretch6863]

@@matango1979 Tell us you didn’t watch the video before commenting without telling us you didn’t watch!

[@toneohm]

hmm.. " how do we get people to pay the price of a base model camera without selling one..? 🤔 i know! we'll ruin one of our expensive models that ppl already bought,, those ppl might actually need their cameras, so they're at our mercy and will have to spend the money"

[@narcoosseefl]

Time for a Class Action Lawsuit

[@LeuyinTv]

Agree!!

[@rlsmith29]

I was thinking the same thing.

[@CKfotoRomania]

Any lawyer in da haus?

[@CKfotoRomania]

I think we should unite and at least make a complain to UE Consumer Protection and also the same institution in USA. Until a few bilion usd/eur/pound fine, and replacing our cameras or better just giving back our money for this faulty cameras, they will just continue with this practice.

[@dpjohnjones432]

Let’s goooo!!!!

[@alexradsby]

Companies need to take responsibility for shit like this. It's not on the customers. If they offer firmware upgrades and it bricks their products in any capacity, it's on them. Trust is everything for working professionals. Thank you for posting this!

[@andyk939]

Or you can read the instructions on how to do it properly.

[@babajaiy8246]

@@andyk939 And if done properly, but the firmware still borks your camera - Yeah it's on the company for ruining your camera and should be fully responsible for 'damages' - warranty or not.

[@austingnz]

@@andyk939 Always the smart ass whos gotta chirp huh? and what about when you do and it still gets bricked, any smart ass shit to say then, bubbas? You're just assuming they didnt read it. Hate to burst your little egotistical bubble, but shit can happen regardless if you do everything properly and read the directions. Get over yourself.

[@undifinder6643]

@@andyk939 You think firmware updates cannot brick your equipment? I don't think its the youtuber first time updating a sony camera...

[@andyk939]

@@undifinder6643 it Can if you’re bad at Following directions.

[@simonanthonytrudeau7898]

From the Release Notes (that people should read before installing anything) When updating from Ver. 2.02 or earlier, you need to update to Ver. 2.04 or Ver. 2.05 before proceeding with the Ver. 5.00 update. Only update to Ver. 5.00 after updating to Ver. 2.04 or Ver. 2.05. Hope they come out with a patch for this because $700 is insane money to flash a firmware haha.

[@cameranerdsmedia]

Correct that’s what I did, I updated to 2.04 from version 2 then went to version 5

[@cameranerdsmedia]

No error messages nothing, just installed like normal and all this happened. And yes ALWAYS read the release notes! Super important

[@koolaidpapi7674]

True but only Sony makes you jump through a bunch of previous updates before going to the current update it’s inefficient and stupid

[@simonanthonytrudeau7898]

@@cameranerdsmedia I’m sorry that happened with your camera! Hope they release a new firmware soon!

[@cameranerdsmedia]

@@simonanthonytrudeau7898 im sure a patch will happen, just takes time and reporting

[@KnifeGuy_]

C'mon Sony. Flashing firmware should be $50.

[@SyntheticFuture]

It should be free if their patch f*cks things up.

[@RJ-dv5mg]

probably needs new main board, firmware fried the wifi module

[@v_stands_for_value124]

Should be free lol

[@estebaneordogh4564]

If they broke your camera with their faulty firmware update they should even do a recall….

[@KG_BM]

It should be free. Along with flashback to previous versions... such has been free for PCs macs and vehicles. The camera world needs to check itself

[@kpetsas]

My Sony FX3 is still running the original firmware and I'm reluctant to updating when I see people having serious problems with their camera after firmware updates. This is a professional tool for me and stability is more important than anything else.

[@NAM3L3555]

I think the same when you purchase a camera you buyed because the specs not for the future updates, also in every firmware you have a disclaimer for Sony that says it's your own risk make the update it can work and maybe not , you paid what you get the firmware are a 'gift" but sometimes goes wrong .

[@MrZerosami2]

Don't This is a recurring issue as the Bluetooth is bugged when flashing from older builds like V2.0

[@blackcatooow]

I think what I saw on Sony's website was a big bold warning that you should not update your firmware directly, you have to update your firmware in the correct order version by version, like 2 to 3,4 and then 5

[@doesitgame]

Nikon users got a fun surprise years ago when the AF-P firmware rolled out for F-mount DSLRs, and the firmware update irreversibly broke compatibility with the entirety of the Sigma APO line of lenses lol After that I stopped updating with factory firmware. Hacked firmware? Sure. Factory? Get beeeeeeeeeent.

[@blackcatooow]

@@doesitgame i’m really struggling to survive how there’s no way to go back to the original firmware it started with, why do we always get stuck in updates

[@NeilHesterSkateboarding]

There should always be an option to roll back to previous firmware versions. This should be absolutely possible by preparing an SD card with appropriate bootloader and firmware version irrespective of the current firmware version installed. If this is not possible with an any camera it’s a massive oversight because there will always be the possibility of a bad firmware install borking a device.

[@owenjenkinsofficial]

I think you can back install older versions with the creators app, but I may be mistaken.

[@jorge69696]

They can't spare a couple cents of extra flash storage on cameras that cost thousands of dollars.

[@dpvg]

This is incredibly frustrating. I recently made the switch from Fujifilm to Sony, and hearing about your experience is both shocking and disappointing. I used to think Fujifilm was the only company that compromised their products with firmware updates, but it looks like Sony might be guilty of the same. Have you reached out to the seller? Here in Europe, most commercial resellers of used electronics provide a 12-month warranty, but I'm not sure how it works where you are. Stay strong, man, and I hope Sony resolves this issue for you quickly.

[@KelseyRodriguez]

Hey Cory, wanted to let you know that I have this same issue with my Sony FX30. I turned off the bluetooth functionality and that seemed to fix things, but it's totally unacceptable that a firmware update can do this and they refuse to acknowledge it. Thanks for talking about this!

[@toneohm]

every single camera oriented youtuber should be talking about this non-stop.. threaten a boycott.. we need to make buyers feel like they have some power in these situations.. but of course, most will stay silent in hopes to further corporate shill aspirations

[@Healthy_Toki]

they'll spend a week shitting on panasonic for stock photos in an ad but it's crickets when taking on the big dogs.

[@Cyrix2k]

Meanwhile I had an ancient, used (8 years old at the time) Canon 5D Classic that had the mirror fall out during a shoot and Canon replaced it free of charge because it was a known issue. In fact, I found my correspondence "Thank you for contacting Canon product support concerning your EOS 5D camera. I am sorry to read about the mirror disconnecting. It has come to our attention that in rare instances the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. As a result, Canon USA will repair and reinforce the mirror portion of affected EOS 5D cameras free of charge. Canon will also cover the cost of shipping and handling in connection with this repair. " At the time, I was a poor college student and this meant the world to me. They repaired the camera, cleaned it (including cleaning the sensor), and overnighted it back free of charge. THAT'S how you do customer service. A couple years later when I had a real job, I splurged and bought a new 5D Mk3 and I continue to use Canon to this day.

[@dag221]

I had the exact same thing happen to a Canon 5D. Mirror just fell out while I was shooting photos in a church. Sent it off and got it back with no charge.

[@JohnWi11is]

$700 to repair a product which they broke with a firmware update is outrageous!! They should repair it or replace it free of charge…. I’d 100% be attempting to claim that back

[@clevelandsfinestentertainment]

I was abouta purchase a fx3 today thank you for this video I will go a different route now

[@dustinrae]

FX30 user here. I had the same issue (reboot/system error on screen) with bluetooth on. Completely works fine with bluetooth off. Issue started when updating firmware from v2 to v4 and I had no issues using the camera before then. Luckily, it was under warranty (I also bought Sony protect plus) and it went out to service where they replaced the system board. Def a software issue and hope they realize very soon its 100% a mfg problem. Maybe they'll release a firmware update fix in the future. Also, trying to contact Sony customer service was not the best experience either.

[@svetvhledacku]

I had the same problem with the A7SIII, but my claim was accepted. I waited a month for the camera

[@HeavyIronFilms]

I just got the fx30…I think I still have time to add a warranty smh

[@RastadasPT]

Big companies are not accountable for anything.

[@matthewmoore7447]

Panasonic has excellent customer service and their frequent firmware updates always work. I've also found that Canon offers excellent customer service, as well.

[@DarkTrapStudio]

Yes, Sony always has been shady, not talking about CIA projects, not talking about the jaundice skin colors, not talking about poor past product support, the best move they made is the Sony A7SIII

[@RogueOriginFilms]

Here's the worst part - I sent mine in and it was gone for 2 months because they were waiting for parts, I requested it back because I needed it for work, At 3 months in the parts had still not arrived and no updates as to when they would arrive.

[@Makingthetransition]

I’m really sorry to hear that this happened to you.

[@GunnarBjarki-nw2oi]

they should pay you the base rate for renting this camera for 3 months 😅

[@RogueOriginFilms]

@@GunnarBjarki-nw2oi that’s why I requested it back bc I was literally losing money, it’s insane that they don’t have the parts and just keep it until the parts areive

[@ThePandaPhotographer]

Sony, you just made me realize that I will never buy another camera from you 7:30

[@YouTube_can_ESAD]

Agreed. I have a few reasons for staying away from Sony but this type of issue is absolutely inexcusable. Sony needs to make him whole sans any charges due to their firmware update.

[@niyistark85]

Best believe, they're just gonna flash a lower version to the V5 and that's what they're charging you 700 bucks for. They'll probably roll back the firmware to v3 or v4 that works perfectly and that's it. This is why I fav Panasonic any day anytime when it comes to overall reliability and value.

[@A1ko_]

You can't downgrade anything above the a7m3 since they started adding downgrade preventions but yeah, they are defo using their own tools to force flash new fw then update back

[@matthewmoore7447]

Seconded on Panasonic. They care about the products they make and that their customers are happy.

[@alexbadeu]

Dude, what a terrible experience. Appreciate you sharing this, bricking a function on a device after FW update in 2024 is absolutely insane, charging someone to flash FW $700 is criminal.

[@DCoxMI]

Same thing happened with my Fujifilm when i updated to the latest firmware. The camera worked PERFECTLY. When I updated it immediately after, my camera started malfunctioning. Fujifilm said my powerboard needed to be replaced and charged me $600 People told me I was dumb because updates don’t cause malfunctions. Luckily i had an extended warranty and got it fixed for free. But I feel your pain.

[@ImJasonAnthony]

That phone call was wild. “Even if it’s a firmware issue it’ll still be a minimum of $667 . . . Correct”. That blows me away man, just like when Sony had the mic jack issue on the a7iii that blew out on thousands of people and they never acknowledged it 🤦🏻‍♂️

[@Makingthetransition]

Thank you for making this video. Large companies need to be put on the spot about their practices. It’s not okay to treat people who spend money with you like this. I hope that someone sees this video and makes this right for you, as well as all the other people who are dealing with similar issues from Sony.

[@d3xmeister]

About a year ago Sony pushed a firmware update that in short time destroyed my XM4 earbuds. This firmware was supposed to not go out to earlier revisions like mine because these had a completely different battery and different power management. So the app was on auto-update, the firmware gets pushed and installed, in less than a month by 300 euro buds had the batteries destroyed. My earbuds were out of warranty, but I made a claim with the Sony third party repair partner in Romania, ESD, and admittedly after a slow process they completely refunded me the whole amount I spent on them new. I was very pleased on how Sony dealt with this situation, I know it was their faulty firmware process which caused the issue, but these days, and especially out of warranty, not many companies would do that I reckon. This made me OK with buying other Sony products in the future, but seeing how this was handled I'm having second thoughts. I hope the issue will get resolve, open a claim with the manufacturer directly, explain the situation in a ticket or email and ask for escalation.

[@Epicframesmedia]

Man, I am sorry to hear that! Hopefully, the next firmware update will fix all those problems! Please keep We updated it, I am an fx3 user too.

[@matthewpateofficial]

If this is how Sony treats their customers I will rethink using their product in the future. I have the fx30. I will always get the extra coverage for as much as the base cost.

[@drmanhat4483]

Commenting for the algorithm to push the video. Good luck man 🤞

[@PurposedLensPhotoMedia]

WOW! I can't imagine how frustrating this is to deal with! Honestly your best bet may be to reach out to Gerald Undone, Philip Bloom and Alister Chapman. These guys have a lot of pull with Sony and can probably get the ball rolling for you faster that you reaching out yourself. Although Sony should treat you with respect and value, most LARGE companies respond to situations that get A LOT of attention. Please make sure you keep us updated (no pun intended) on the situation. I wish you nothing but the best! Thanks for sharing your story! 👍🏾

[@kimsperling]

Thanks for this video. I have been thinking about getting a used FX3 and this error is hard to spot if unknown. I would probably not test the bluetooth function when inspecting a camera before buying.Now I will do that for sure.

[@babajaiy8246]

Under warranty or not - If a company or anyone does something to your camera - and 'borks' it. It's their responsiblity for correcting their mistake/damages incurred. If there is enough people that have this problem - I would say get together for a class action suit. Everyone has a reasonable expectation that the company who manufactured your camera, knows what they are doing by offering a firmware update, in that nothing would go wrong or cause damage. Again, if they mess up, it's their responsibility to clean it up and pay for the mistake.

[@JP4]

I had the exact same experience as you. I can no longer use any bluetooth or wifi options due to this firmware update. This happened to me over a year ago and I was encouraged to by another FX3 😡. Fortunately, I don’t really need any of the wifi options however, I’ll sign any petition to get this resolved.

[@idkkat405]

I was really set on getting the fx30. Ended up getting a Panasonic s5ii $1,475 sigma 24-70 $900 Thank you for your video. It really helped me pick the better choice.

[@halalwater]

Great video man. Sweet and to the point. Been thinking of grabbing an fx3 and now because of your video, will be adding another list of checks when testing used models.

[@dlovisuals]

Oh man I’m so sorry that’s happening to your camera. I had a similar issue with my Leica Q2. The camera would randomly freeze and screen would glitch out and camera became un-useable. Issues started after firmware update 5.1. Similar to your FX3 issue, lots of cases online and Leica has yet to address it. When I spoke with Leica they said it was the SD cards that caused the issue but when I told them I was using Leica recommend V90 SD cards and those same cards worked on my SL2S without issue and I told them it was a firmware bug they told me to send Q2 for repair. While they figured out what was wrong with my camera, they sent me a loaner Q2. And guess what, the loaner had zero issues because it was using older firmware. Now about a month later they’re sending my camera back and they told me they replaced the motherboard. So hopefully that resolves the issue. I really wish these companies would really test the firmware before releasing or at least acknowledge there’s an issue and pull the firmware. I hope you get your issue resolved not have to pay anything.

[@Makrelacz]

My rule of thumb concerning firmware updates is to avoid them at all cost, unless something is seriously broken on the device. Last one I updated was my Sony A7 IV. Only "improvement" I noticed was that the camera started complaining about third party batteries.

[@gilbertknegt6419]

It's unfortunate you don't have a warranty since it's a used camera. So it make sense it would cost money to look at it and fix it, but almost 700,- is WAY too much. Ridiculous how they come up with that 'based rate'. I have had a very similar issue. Mine would go straight to system error with BT on. Also, the PAL/NTSC function stopped working, so I couldn't switch between anymore. Currently waiting almost 3 months while it's in 'repair' and no update from Sony. This is in the Netherlands though.. But be aware, it will also cost you rental for jobs you have meanwhile.

[@35mmdigitalcinema]

Well…. So happy with the S5II X 😬

[@alexradsby]

Lumix is seriously one of the few good brands out there who cares now. Sony Canon and Fuji are all crap when it comes to these things.

[@xyrean]

I sort of have the same issue though with my S5ii x. Bluetooth often not able to connect to the app in iPhone. Could find nothing about it online at the time and it does not bother me enough to send it back. Will check this week weather the issue still persists

[@nileshjaitly]

​@@xyrean lumix does a live stream every Thursday you can ask any question or feature request there.

[@kihestad]

Very happy with FW for my S5ii as well. Always updating to latest FW as each main version introduce a lot of useful new features. Regardless of brand, problems with electronics or firmware/software can happen. It's how they deal with it that matters.

[@Unogamingchannel]

Omg, I just randomly came across this video today. I have a Sony a6100, I used it for a year with no issues, and I recently bought a DJI RS3 Mini to which I found could control my camera via Bluetooth, I updated my camera, connected to the gimbal, went to take videos at a birthday party and when I hit record after 3-5 seconds it would shut down reboot and come back, I tried different batteries, memory cards, reseated my lenses, took it off the gimbal and tried shooting hand held, but couldn’t figure it out. No footage the whole day, I went home reformatted my cards factory reset the camera and it stopped, I haven’t messed with it since. The gimbals been sitting on my shelf for a month because I couldn’t figure out why it happened I thought my camera was broken. I’m saving for a new one but if it’s just Bluetooth then I can live without it I guess. I’m not doing any crazy productions, it’s just home videos of family.

[@DJILLEE]

There's a firmware update around the corner. Hopefully you can update to the new one and avoid all of that bull ish. That repair fee is RIDICULOUS especially if it's caused by a firmware update!

[@bananasandbass]

You bought used right, you said from a store? I hope that store offers warranty on their used project. I work in a big camera store chain in NL, and we are required to provided 6-12 month warranty on used products (so we have to check them extensively when buying back used products). The assessment/shipping fee makes sense, same here. It is weird that a firmware update supposedly “broke” something, although it might highlight an underlying hardware problem that was already lurking in the used product. I’ve talked to Sony directly when I had a problem with my A6500 IBIS back in the day (it would jerk/jolt randomly sometimes), and they took that feedback and from others and fixed it 2 firmware updates later. So as a professional who asses these things week in week out with sending things off to repair or seeing if it’s not needed. I do understand both sides here. The thing is it has to be determined first if it’s a hardware or software issue. With Sony in EU they don’t state things like “well it’s $650 minimum” more like it has to be determined first and depends on the kind of repair. Like replacing a PCB assembly usually costs €125-250.

[@koolaidpapi7674]

2 firmware updates later could be 2-3 years for Sony

[@MojoPapiFPV]

They first need to acknowledge that they recognize this is a firmware problem with some FX3 models (not all boards and chips are the same as suppliers change). If enough people make noise and they acknowledge I don't see why they can't just fix it with another firmware update.

[@danielsilberbauer8584]

2 Weeks ago i have the same Problem at a Wedding in the evening! My boss asked for some help in a Facebook group and thanks God they tell us about the temporäry fix to go into the Airplane Mode! Hopfuly Sony give uns a update that fix this isue! 😤

[@moneyboys2010]

Sorry to hear this happened to you Bro. Sony is clearly focused on Hardware changes and no serious desire to advance their software not to brick 🧱 out of warranty.

[@minigpracing3068]

I'm a broadcast/professional customer and I'll say that Sony support has really become poor. They wouldn't even sell me a parts diagram so I could order parts to fix the iris control on our control panels. A small gear was stripped and it would have been like $25 in parts. They wanted my to replace the entire assembly at $200+. Eventually a $1 gear from McMaster-Carr was found to fix the other two controls. This all comes from a person that has worked in the industry long enough to remember when getting full service manuals was an extra $100 at the time of purchase, or often free if you bought enough equipment. Contrast our Panasonic CX350 cameras, sent an email to my rep and had a PDF in a couple of hours. Took the errant portion apart, fixed the problem, no money out of pocket. Been a good camera so far, lenses are a little fragile but not horrible. We have 14 of these cameras that go out with students so you can image the life they lead.

[@Justin_Allen]

I read somewhere that this issue was happening with a select serial number range. I am not sure where I saw that at however. I have an FX3 and refuse to update it at all, which also sucks. Use a crippled camera or use a broken camera...neither option should be an option from a company as big as Sony. It's one reason I choose not to get a Sony Burano and went with Red cameras instead for my bigger systems.

[@alphaandomega2709]

Stupid Nikon destroyed Red, so sad..

[@redfoxcreatives]

@@alphaandomega2709how?

[@fguihen]

Just getting back into photography after a 5 year hiatus and was really considering Sony to try something different from the old familiar canon. Now I'm sure I will be going not just the canon route, but the anything but Sony route. When it's time to upgrade in a few years time, it also saves time deciding as I won't even need to consider Sony. Sorry for your trouble @cameranerdamedia.

[@craigbgreat1670]

Diesel is a fantastic actor. These shit seemed real as hell!

[@craigbgreat1670]

Wow! There no nephew! Great job guys this blew me away

[@josuastangl7140]

Once again, everything points to "never do software updates, if you’re a professional with a working device" I don’t gamble, I don’t want new features, I want reliability.

[@CynthiaLepage]

I have an FX3, and it has this exact same problem. Unfortunately, I became aware of the issue after an update I made while trying my DJI RavenEye, and the warranty had expired just a few months earlier. It’s really frustrating. I need my camera for work, so I can’t send it for repair. As a result, I’ve been using my FX3 for 2 years without the Bluetooth or Wi-Fi options working (both are turned off). When my Wi-Fi is turned on, it causes the same issue. I’ve found workarounds, but they’re not always fun or easy.

[@syrcular]

I would recommend in the future if you could see if your retailer offers and extended warranty option for your used gear purchases. Usually they do and that would have certainly covered your repair. Just something to think about for the future. As for Sony breaking functionality due to firmware, unfortunately this is a problem not only with Sony. Take it from someone like me who owns, Sony, Leica and Nikon gear. The issue is that there are not as many resources available to build firmware as there are for the hardware releases. Also firmware works differently then your traditionally software application upgrades you see on a computer. Firmware typically affects hardware much more intimately and can “break” things. This is unfortunately the nature of firmware. I do agree Sony’s latest firmware roll outs have been messy and they need to clean it up but there are ways as consumers we can protect ourselves by purchasing warranties to ensure we don’t have to fit the bill when an unforeseen malfunction occurs. Not ideal but a must with used purchases. Also I signed up for Sony Pro Support which is actually quite good and something I highly recommend looking into especially if you rely on your gear for professional work.

[@TheCinemaSultan]

This EXACT same thing happened when i updated mine last year. i actually ended up buying a back up A7Siii to cover the time that my FX3 would be with sony but i just never ended up sending off my FX3 because i just couldn't justify Sony's terrible repairing process. its crazy to hear that a year later this is still happening and they still wont make it easier or cheaper to fix.

[@hamzajamshed7399]

Hi, I buying new camera but bit confused between fx and a7siii. My work is product videography. Is it worth it to buy fx3 over a7siii. I heard fx3 have now more features than a7siii but seeing these kind of issues with fx3 make me feel more uncomfortable for buying fx3. What would you suggest as you use both the cams.

[@noahmonte8581]

A7siii update has the same issue for some people

[@sidvicious3129]

This is ridiculous. I did have the Bluetooth issue with my A7SIII, but a shutdown and reflash seems to have taken care of it. My firmware on the A7SIII actually got hung up and stalled. It was touch and go as people were having problems with Fx3 and A7SIII and the Bluetooth problems. I haven’t had any problems with my A7IV or A7RV with firmware so far and all Bluetooth functionality has been fine.

[@camerachris]

And the real kick in the ass is that they want to start charging for firmware updates, which is already shady as hell when you can see a company that would choose to go this route holding back basic functionality in their tech that should be in it day one so they can entice you to pay for "Updates" just to get proper functions in your already expensive gear.

[@GunnarBjarki-nw2oi]

What I've noticed with customer service, when I feel like they're in the wrong is that it absolutely works to be more aggressive towards the issue, I noticed that earlier this year with Airbnb customer service where they were screwing me over, I didn't get a refund until I wrote them a message with some harshness and cursing, sad to say that's the case, but it has proven to me in the previous situations with customer service,.. " why the f**** should I need to pay 700$ + shipping for you guys screwing me over with a firmware update??? isn't this a "professional Cinema camera" that professionals can rely on??? " I'd start with something like that and see where it takes you

[@tekkythai]

I had a similar situation with a7s3. Bluetooth stopped working after updating to fw3.0. they released a 3.01 firmware that didn't fix the issue and they then deemed it a hardware fault. Luckily i have extended warranty, (over 2.5 months waiting to get my camera back). But for those without warranty, you're shit out of luck.

[@UXXV]

You may have mentioned and I assume you tried reverting to an earlier firmware? My Nikon Z9 started restarting after v4 update so I rolled back to 3 and it was fine - no lock. If Sony dont allow reverting back then thats terrible!

[@stevewelsh__]

Have you tried reformatting the memory cards via the camera itself after the update? I’ve had weird issues in the past solved this way. Sony are still one of the worst companies to deal with regarding high end gear, this whole thing just reminds me of their reaction to the buzzing when using wireless mics and the fx3.

[@MarineX]

Did you update it in order? Or jump to 5? Just curious? My fx3 was updated at version 4 and the IR blaster seems to be nerf'd. So i don't plan on updating again

[@cameranerdsmedia]

Version 2 in order to 5. Did it exactly how they wanted on the release notes. Went to 2.4 then updated to version 5

[@MarineX]

@@cameranerdsmedia I was so pissed about the IR blaster so that was enough for me

[@cameranerdsmedia]

@@MarineX that is actually crazy. So the features to slowly stop working each update. Not good at all. I had no idea about all of this of course after I updated

[@JeffGardner-ca]

Had the same problem with my A1. Sony said I need a new motherboard after upgraded firmware and it would not be covered as warranty period expired. I was clear to them I would take them to court - and I was prepared to do so, they immediately caved, and fixed the camera for free. It’s in shipping now returning from repair, let’s hope it works.

[@cameranerdsmedia]

Yeah let me know how long the process was, ive heard like 3 months

[@JeffGardner-ca]

@@cameranerdsmedia I first contacted Sony July 19 and it should arrive today Aug 13. Sony Rep was needed to move things along - I am in Canada so there were shipping problems re Customs as there was no spare motherboards in Canada, which slowed things down.

[@JeffGardner-ca]

Yes, the camera was fixed, no problems so far. Took less than 2 weeks

[@levyromphotography7845]

I had the same issue woth my fx3!!!!! I had to replace the motherboard on the camera cause the wifi chip was broken. If you have a warranty it covers it

[@lyndseyadams6954]

We just updated to V6 following all the steps with a card and it was a complete shit show. We’re sending our camera to Sony to be fixed now and they BETTER not charge us. This was a complete Sony failure on the update. Our camera is useless now. It’s so frustrating I’m sorry this happened.

[@cameranerdsmedia]

Yeah just updated as well! Mine worked but I assume it’s because my entire motherboard got replaced as well as the WiFi module

[@acovian23]

Had the same issue after updating. Only way to make it work was in airplane mode but lost REC trigger through Ronin. Seems like the only fix they provide is replacing the logic board. Fortunately I still had warranty. Wait till September they’re pushing a major update, hopefully that’ll fix it.

[@DavidZhou]

My one gripe with Sony as a professional in their ecosystem is their repair costs/service centers. I have an annual membership to their PRO support for repairs/emergency loaners in case any of my gear is damaged/malfunctioning and I have a shoot coming up and over the years I've found that most of their Sony Alpha cameras and G Master lenses have a minimum repair cost of $500~, for even the most incidental of repairs. And when we're talking about lenses around $1,100, that's a hard pill to swallow.

[@metintin]

I don’t have an FX3, but I do have an FX30, it works great out the box, and I’m going to leave it that way for the foreseeable future. As a professional creative director, I leave all my hardware on older software versions for as long as possible, and if I do decide to update, best believe I’m combing the forums.

[@JoATTech]

That sux ... I haven't updated my A7IV with latest updates, because the only thing they do is to remove 3rd party batteries support ...

[@RukiNao]

can you go to a lawyer and consumer advice center against sony firmware !

[@GMRiverBoys]

Love the FX3 that’s available at my work whenever I need it, but things like this and Sony codecs are why personally I prefer Canon.

[@johnnybsportfolio6884]

I have had the same issue with my A7siii. I bought it within a few months of the camera being announced. I also work for a church where I purchased an A7siii a year after its release. The church's A7siii updated just fine, my personal one experienced all the issues you are describing plus battery life is about 25% less efficient. It appears that Sony has gaslit every person who claims the firmware update caused issues with the same lies about it being a hardware problem. I'm skeptical that a firmware fix will ever be released, maybe they will do one for the FX3 but as an A7Siii owner, based on the way Sony has treated this camera in the past, I do not feel optimistic.

[@malz]

I've got a very similar problem with my a7s3 after FW 3.00 update. And 3.01. And 3.02 now. Restarting while recording, on the original battery, possibly due to Airplane mode off...

[@JeffCorcelius]

Someone needs to join the PPA.

[@cameranerdsmedia]

this video should just be a big ad for why people should join the PPA lol

[@stevenkralovec]

@@cameranerdsmediahahahahaha

[@CalethiaDeConto]

I bought an extended warranty for mine (expires end of 2025) because this kind of stuff freaks me out. I haven't updated mine. No idea what firmware I'm on tbh. I'm terrified of bricking!

[@kimball_stone]

I let this play allllll the way through, and am leaving this comment for the algo boost. This needs more public visibility, for sure, if sony is ever going to do the right thing

[@2handzup]

Mine has the same issue lol I did the firmware upgrade following all steps. The only work around is turning off the Bluetooth settings and you can record . Also you cannot transfer photos or connect to camera app it’s crazy they aren’t addressing this issue

[@ericmestreau3034]

Sony never address problems. That would be nice if the Sony KZbinr fans make a remark about that. My sister had a A7r4 with major problems from out of the box. It was under warranty and it never was addressed. But I am sure this is not the only company with subpar customer service

[@100x35Vlogs]

I updated my fx3 with the creators app and did not have any issues.

[@goddyab]

Hmmm! You know what? if this can happen to a newer Sony FX3 when it's firmware was updated, I don't know what will happen to Old guy called Sony A7S-iii. I have been hesitant to update to the new firmware after years of abandoning Sony A7S-iii. Now am really scared, i have updated all my Panasonic Lumix Cameras Gh5, GH5s, S1, S1H, and new S5-ii , without issues, i was using that same mindset approach to my Lonely Sony A7S-iii Camera, After hearing all these Nightmare stories and from other people as well, i think am just going to keep using it like that, i "PERSONALLY" don't see something new in the A7S-iii firmware update that I can't survive without. So this is a sign am keeping my old and trusted sony firmware and keep rocking my A7S-iii 😅

[@MichalOlender]

Sorry to hear that man, it sucks that Sony doesn't take responsibility for this mistake, when clearly it's on their part as many more people are experiencing these and different types of issues. This is the reason why I've never upgraded my a7sIII and a7IVs. It works.

[@danielirvine7468]

Ohhhh no I just do the same thing updated from version 2.2 all the way up to version 5.0 Took me a few hrs as I had to go up in steps 2.4 -3.0 then 5.0 I am now just watching this I really hope I have now issues! I only updated to use the new m and c app

[@Stg4100]

I used to be a phone, car and now train repair technician, my hourly billage for diag is $400. Let's say I have a board tester and Sony OEM update software. That might cost 10,000 dollars, some schooling from Sony, a nice badge and certificate. It doesn't matter if the camera just needs a battery, the reason why people call me is because the money lost is more expensive than me fixing it. One of my mentors once got flown out to a residence, put up in a hotel and asked to diagnose a home security bug. 25k and 4 hours later he found the issue the wife was turning it off to cheat.

[@fremworks]

😂 hahahaha

[@temomorales5074]

Thanks for sharing your experience. I know it sucks going through it but it’s good to bring these things to light to keep Sony accountable. The more people bring it to light, then it should force Sony to make changes.

[@thejoshthat]

Similar thing happened to me on a Rodecaster Pro 2 with the 1.3.4 firmware update. Rode just had me send it in, which cost $20 through USPS and I was without a unit for 3 weeks but that was the only charge and Rode was pretty commutative throughout the process. Hopefully as @Rode grows, their customer service doesn't morph into what you're saying Sony is like!

[@Loftikaz]

THIS IS INSANE! I just bought fx3 now I am really worried I might return it now

[@Josh_Sattin]

Bummer this happened to you. I hope Sony makes it right. Thanks for bringing this to light and sharing it with everyone.

[@cameranerdsmedia]

Thanks Josh

[@ddy246]

There is something big going on with bluetooth. The same with updating the iMacs, you lose BT function and that's weird. I will never update my cameras.

[@seattle_shinebox]

It's been my experience sometimes large companies with multiple products & big software/hardware divisions that probably are coordinating well enough especially on things like firmware updates. Chances are Sony cuts costs and weren't as thorough on the QA pass with this camera since its been out a while & not as profitable as others. The product teams were probably told this is a small update & not much is changing so go cheap on the testing & have the teams continue to focus on the new products. Probably didn't realize what broke until customer complaints. But to be coy with owning its a firmware problem & no way to revert version back is unethical.

[@AndroidSpirit]

I have the same loop boot issue with Sony’s A7S III when enabling Bluetooth. I too spoke with Sony customer service and they required $700 to repair.

[@timelinefilmsweddingevents5764]

Hi Mate this is great you are saying this to all over the world. I had the same problem during a wedding recording. Lucky I was using A7iv too. But I didn’t go that hard way. I bought from an online seller who I can trust more than Sony store. For today 13/08/2024 it’s been over 3months and I wrote to the seller. In UK consumer law is you have 28 day to return even if you change your mind. But my seller send me a free UPS post to return the item for full money back or replacement another. This is frustrating when you didn’t get to return and you have to pay $600++ again. Good luck

[@TVperson1]

That's unbelievable, you did everything right and they were at fault for a programming bug, which was entirely their fault

[@iyin]

I am from Hong Kong, I have the same issue but my FX3 is still under warranty(I pay to extend warranty, around 300 USD every year), it is foc and can pick up within 2weeks as I remember. I did ask the CS how they solve the BT issues, they say that they need to change the whole main board, I think that why it is so expensive.

[@gobgobcachoo]

There isn't a way to roll back to a previous firmware? You could sell it to keh and buy another used one again. It's honest that'd be cheaper than getting it fixed and getting back the old functionality

[@guitarmovies]

Had this same experience. When I do go to upgrade my cameras, I don’t think I’ll be staying with Sony.

[@ethanmitchell7753]

It’s because the camera was bought used, I’m nor saying that $700 isn’t alot for a firmware rollback but it’s simply not under warranty - why didn’t you buy protection when you purchased the camera?

[@ArthurR]

This is insane. That’s no way to handle a firmware issue.

[@mattwrightproductions]

I'm still running the original firmware that came with the FX3 the day it came out. haha. No issues. I don't need shutter angle or the cool looking menu....I just want it to work and if it's not broke don't fix it.

[@andytrace]

This happened to me with my DJI mini 3, just stopped working after firmware update!

[@45KevinR]

My IT brain is thinking 3.5 years is enough time for there to be more than one version of the hardware, especially in respect of wireless modules. On things this small the wireless stuff is often in one chip. If they've changed that during production I can think of two possibilities. 1) the 5.0 doesn't have the right "inner firmware" for the wireless package, or 2) the 5.0 release only got tested against one varient and doesn't work with another. The classic here would be oldest build vs versus newest. Thought (2) would also apply to any other motherboard changes in the cameras. With supply chain problems since the 2020 lockdowns, I can imagine chip substitutions being more likely even in 3 years. There are common traps like this with PC motherboards & mini pcs. There might be V1, V2, V3 hardware if it's a successful product. The first two might be able to use the same firmware, but V3 will be different. Cross the streams of firmware and lose functions or completely brick the device. A couple of decades ago the worst example of this was broadband routers. Brands would have a marketing name for the product which never changed, but would literally alter the motherboard used inside and even the broadband chipsets used. It took a lot of careful steps to make sure you had the right firmware for the semi-secret version of the hardware. They'd all be called say the ADSL1200, but in real world terms there'd be about 3 different chipsets used and each of those might have a couple of minor hardware revisions. If they'd been like some manufacturers and given you an updater app that would extract the precise hardware revision and flash the right firmware it would have been a non-issue. But Nope.

[@nicksvids2066]

Ive had so many problems from my New gen Sonys, A7siii, FX30, A7IV. Unfortunately costing me a lot of money just to abandon the brand but it's my last option after 3 years of issues.

[@Midland_Fajita]

Have you done a factory reset? Maybe give them time to update the firmware to resolve the issue?

[@carlosenriquez2092]

A friend of mine has this camera he had the same issue he reset all of his functions, a full system reset, and that seems to solve the problem. Or for him anyway. Anyhow good luck.