Upright frigidaire freezer door ajar alarm won't stop. Where

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JustAnswer Customer from San Antonio, TX: upright frigidaire freezer door ajar alarm won't stop
Pearl Wilson: Assistant: Do you know the model of your Frigidaire freezer?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: where would it be?
JustAnswer Customer from San Antonio, TX: I am no sure, I bought it used
Pearl Wilson: Assistant: How long has this been going on with your Frigidaire freezer?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: today, unplugging, replugging, taping the door close switch, and alarm reset alarm reset will only help for a few minutes, but the door ajar light remains on
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: unless you know where I can find the model number, no
Austin: Home Appliance Technician: Hello I would be happy to help you
Austin: Home Appliance Technician: Do you have the model number?
JustAnswer Customer from San Antonio, TX: I don't know where to find it
Austin: Home Appliance Technician: It will be on a white sticker on the inside of the freezer wall
JustAnswer Customer from San Antonio, TX: Ok
Austin: Home Appliance Technician: Ok thanks
JustAnswer Customer from San Antonio, TX: ffu14f5hwj serial wb03730572
Austin: Home Appliance Technician: Ok thanks.
Austin: Home Appliance Technician: Does the light inside go out when you press the door switch
JustAnswer Customer from San Antonio, TX: As a matter fact I taped it hoping that it would stop the buzzing but it doesn't.
JustAnswer Customer from San Antonio, TX: We have unplugged it waited a little while plugged it in.
JustAnswer Customer from San Antonio, TX: Taped that switch down.
JustAnswer Customer from San Antonio, TX: When we hit the reset button it stops but only for about five minutes and the light still remains on that the door is ajar
JustAnswer Customer from San Antonio, TX: You got the model & serial numbers?
Austin: Home Appliance Technician: Ok thanks.
Austin: Home Appliance Technician: With my experience the control board is faulty unfortunately and will need to be replaced.
Austin: Home Appliance Technician: You will need to order and replace this part number #-#-# It is very easy to replace Copy and paste this link it will look different but it comes apart the same way.
Austin: Home Appliance Technician: https:/ • Frigidaire Upright Fre...
Austin: Home Appliance Technician: You can order it from reliableparts.com repairclinic.com or even Amazon to save money.
JustAnswer Customer from San Antonio, TX: that will do it?
Austin: Home Appliance Technician: It is fairly common unfortunately
JustAnswer Customer from San Antonio, TX: it leaks water sometimes underneath, could this be part of the reason?
JustAnswer Customer from San Antonio, TX: in the meantime I can’t shut it up?
Austin: Home Appliance Technician: No.
Austin: Home Appliance Technician: Most likely the defrost drain is stopped up.
Austin: Home Appliance Technician: It is located behind the inside back wall of the freezer.
Austin: Home Appliance Technician: You can use a turkey baster or plastic syringe with hot water to flush it out.
JustAnswer Customer from San Antonio, TX: how do you get to that?
JustAnswer Customer from San Antonio, TX: in the back of the freezer?
Austin: Home Appliance Technician: Remove the screws holding the lower panel on inside the freezer.
Austin: Home Appliance Technician: Then remove the panel.
Austin: Home Appliance Technician: Make sure you unplug it
Austin: Home Appliance Technician: Im sorry for your trouble.
Austin: Home Appliance Technician: If you need any more information or help let me know.
Austin: Home Appliance Technician: My username is * * Hope you have a great day.
Austin: Home Appliance Technician: Please don't forget to rate me
Austin: Home Appliance Technician: Please give me a good rating.
JustAnswer Customer from San Antonio, TX: ok.this noise won’t stop until I replace it?
Austin: Home Appliance Technician: Unfortunately not.
Austin: Home Appliance Technician: Have you tried unplugging it for 10 minutes to reset it
JustAnswer Customer from San Antonio, TX: not 10 minutes, I will try that
JustAnswer Customer from San Antonio, TX: thank you Austin
Austin: Home Appliance Technician: You are welcome!
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi