The Business Value of Customer Experience - Kerry Bodine, at USI

[@KiranVarri]

Insightful presentation 🙌🤩🎯 The 3 Es : Effective / Easy & Enjoyable 👌

[@debrafarmer4132]

Well done - interesting presentation.

[@arifulislamleeton]

Hi I'm Ariful Islam leeton im software engineer and members of the international organization who and members of the international telecommunications and investors public and private sector

[@pruthvifernandes5216]

The full-proof formula to master CX strategy - Well explained by Rajat Chawla on Engati CX : kzbin.info/www/bejne/b5LWpZKmlMl4r9k

[@GeorgetheArchitect]

Using stock outperformance as a measure of CX? Really? What a crock of $h%t! This is how BS is spread. And, oh her example of customer experience is Uber. How fantastic!

[@hamzalachhab9174]

Her point was that investing in customer experience is profitable and has a great impact on the company's performance. She didn't say stock performance is a measure of CX but rather there is a correlation between great CX and stock performance which means that companies need to invest more in CX.