Fios TV+ Setup Instructions | Verizon

[@martijnvanhal8675]

Hi i am currently subscribed to your basic package and interested in an upgrade. Could you tell me more about your higher-tier plans?

[@jaimegarcia6157]

You need to call customer service to do that upgrade. They can help you with that.

[@Joecool343413]

I have everything connected as they say and powered down every other 3rd party device in my home and still can't get the VMS DVR/Video Media Server 4100 to activate. On screen prompt "Were having trouble activating your device. If you get server temporarily unavailable or cannot be reached errors wait a few minutes and press Retry activation." Hmmm Spectrum even with their problems looking so much better.

[@Dragon_Gaming2020]

Problem is I first got Verizon 20 years ago, so my ONT,Router and Cable box are all in different rooms.

[@gwallasazon3223]

This is the problem im curr3ntly having

[@shahin-177]

For my monthly bill they should send techs to customers to install these properly. I’m fairly tech savvy but this is ridiculous

[@diogomonica82]

Right??? I said the same thing! My dad pays 200 bucks a month for not even a premium package and when I asked for a tech to come and do this, they were gonna charge him 150! I had to have a friend come help. It's ridiculous how they expect an elderly person to do this themselves

[@shahin-177]

@@diogomonica82 I called support. It’s cheaper for them to have someone overseas do it for you than to have a tech. I spent about an hour on the phone. My devices weren’t even registered. It wasn’t even my fault why it wasn’t working. Awful. I pay 170 for cable and WiFi. Plus I have a cell service separate

[@keithf7351]

​@@diogomonica82I'm in the same situation with my almost 90 year old M-I-L. I'm tech savvy but the router is in the basement and there isn't an available electrical outlet. There is a router extender on the 2nd floor but I have to contact tech support (good luck on that) and ask if the video media server can be connected to the extender.

[@Lobsterman5481]

@@keithf7351 Exactly, if they want to upgrade the equipment, then they have to send a technician to do it the right way at their expense.

[@Sadames03]

Yea this is absurd of them to think theyre customers can do this at home.

[@bradhaughton6698]

Yes, you can as a customer. It's not that hard. You already have all the existing cables. Just replace your cable box and you're Router, that is it

[@Sadames03]

@@bradhaughton6698 not true for a brand new customer who does NOT have any preexisting wiring set up in the building, which was the case for me because up until a year ago, my building and the surrounding buildings couldnt get any other cable service besides optimum for whatever reason. So my building had to set up fiber optic cables and all that bc optimum's pre-existing wiring in my building doesnt include that. So dont assume that every customer can do it on their own especially when you dont even know what their current financial/living situation is and if verizon fios service was already available in their area, bc like i said, verizon was only available in manhattan , and no where else in nyc up until around early 2022, when verizon was able to make fios service available to Bronx , Bklyn and Queens residents.

[@bradhaughton6698]

@@Sadames03 If you're talking about a customer that's getting Verizon, then they're not gonna do it. The technician is gonna set it up for them.

[@Sadames03]

@@bradhaughton6698 i was a new customer and verizon service wasnt made available in my building, or even the entire bronx, brooklyn & queens area up until late 2021, early 2022. Which means no preexisting fiber optic cables bc optimum doesnt use that. Optimum was the only cable service you can get if you lived in the bronx, aside from private home owners who also had the option to get direct tv satellite cable service. My building obviously didnt allow direct tv cable service either.

[@xNYCMarc]

@@bradhaughton6698 I did it myself. No technician.

[@kae3291]

does the vms have to be connected to the same splitter as the router, therefore in the same room as the router? Does it not work like the old set top box which was connected to the ONT via its own coax?

[@juankam075]

From the issues I’ve been having with mine, I think it does. Gonna try it out and see. If I stop having the connectivity issues.

[@MrAquinas1]

It doesn't have to be in the same room. Both of mine are connected to the same splitter but that splitter is right next to the ONT with two separate coax runs, one to my LR, where the VMS is located, and one to my Study Room where the router is located. Both are many feet apart in opposite sides of my house. I like to keep the router near my desktop computer in my study so I can run a direct rj45 cable to it, and I use my laptop via WIFI to the router. Even with a direct cable with a desktop, you'll still need to use the router PW in your OS to have your system recognize it just like a WIFI connection.

[@juankam075]

@@MrAquinas1 yeah, I think what matters is that it’s connected to the same splitter.

[@zombihudson]

Says vms is not connected but everything is the same as the video?

[@thefallout9169]

Can we get a more details explanation with the setup!! Come on!?!?

[@robert-mb5xg]

should I have received a splitter with the other equipment ???

[@benclaase8181]

Yes , I got my pkg today and it was included. See the packing list

[@jamespappas4854]

Is there a way to save programs you have dvr’d on the Verizon Fios cable box you are replacing, onto the FIOSTV+ system you are replacing it with?

[@mactastic144]

No, but you can save your schedule.

[@Quinto2020]

They have actually lost their minds sending this to customers without providing a technician to do it for you. This is begging your customers to cut the cord completely

[@GiosSimCorner]

i have the VMS connected along with one of the FIOS + STB but i cannot get other STBs to work in other rooms

[@foxmanghost1822]

We got three TVs in my house. Do we still need the three smaller devices or we just need the main router?

[@snidelywhiplash6862]

Customer service told me each TV requires it own set top box.

[@Capadona40]

3 TV+'s

[@Lobsterman5481]

If they want to upgrade the equipment, then they have to send a technician to do it the right way at their expense.

[@uncleremus7484]

Agreed! What they are doing is total BS!

[@daria9739]

Absolutely horrible Verizon…this is such a nightmare you guys suck

[@lyndahackenberg2061]

The cables they sent dont match the connection ports on my TV.

[@Waluigi7891]

Keeps saying can’t activate video media server. Not giving me a reason. Triple checked everything was connected exactly as shown. Waited more than ten minutes. Still not working.

[@hockeygrimey123]

did you ever figure it out??

[@Waluigi7891]

@hockeygrimey123 Ended up talking to a customer service representative in a chat on their website and they fixed it on their end.

[@hokiejon5987]

FWIW, the only way I got this to work was using the 4-way coax splitter and capping the unused outs. I have no clue with the subpar instructions how anyone can figure this out; let alone my senior parents whom I am assisting on this disaster.

[@annemariemcdee]

I’m going to scream why didn’t the app instructions tell me to add the caps to the ends of the splitter not being used??? Kept getting the 4038 Error!! Added caps after watching this video…now it’s fine?!?! VERIZON!!!!

[@feliciawelsh7062]

This is not working 4 me 😢😮 I'm calling customer service.

[@MJLynch]

Hopefully you got a tech appointment to do the install.

[@mrs.maureenwehrfritz4689]

Tv will not turn on

[@BigSmoove77x]

The service pretty good I recommend it just set it up just now will be doing a video pretty soon on my channel

[@ernestinejones3588]

How can I watch first cable on my tv

[@roffcack]

This is ridiculous because now I need all new routers because it says they are incompatible

[@bradhaughton6698]

If you're using the old router, yes, if you're not using the gateway router, the black one or the white router, which is Wi-Fi 6? I would recommend upgrading to the Wi-Fi 6 router

[@DOUGMAC]

Too much.. Just buy an Apple TV. Problem solved.

[@JimSutton-x7n]

BTW - I am not interested in talking to my tv, so the whole point of setting my system up to allow that is useless.

[@ManzaMvsa]

VERIZON NEEDS TO DO BETTER 😒

[@SlowJoe76]

Yes, I switched to T Mobile after 25 years of being a Verizon user.

[@MJLynch]

@@SlowJoe76 We want to go back to a TV antenea on the roof. With this new Verizon system we have more wires and boxes for one TV in a tiny house.

[@Mr01dschool]

Rather have an HDHomerun Prime with a cablecard.

[@xNYCMarc]

Verizon doesn't have cablecards anymore. Also, the HDHomerun Prime isn't made anymore since cablecards are "end of life" in the US.

[@Mr01dschool]

@@xNYCMarc I talked to someone at Verizon because I am moving and will be setting up Fios service. They told me that they do still offer CableCards. You can find plenty of HDHomerun Primes on ebay. If they don't offer CableCards then their TV service is pretty useless to me. Especially if their video is running off of WiFi to their newer receivers. No thanks to that nonsense. If it can't be hardwired then I have no interest. Also I haven't found anything that can beat Channels DVR now that Tivo is pretty much dead when it comes to dedicated DVRs. Most cloud based DVRs are too limited. Rather have my own dedicated physical DVR.

[@Mr01dschool]

@@xNYCMarc I talked to a Verizon rep and was told they do offer CableCards. Plenty of HDHomerun Primes on ebay.

[@Mr01dschool]

@@xNYCMarc If they don't offer CableCards then I have no use for their TV service. Especially the newer boxes that supposedly can only connect to the VMS using WifI. No thanks to that nonsense. If it can't be hardwired then I have not interest.

[@Mr01dschool]

@@xNYCMarc I haven't found anything better than Channels DVR especially now that Tivo is dead when it comes to consumer DVRs. Cloud based DVRs are too limited. I still want a physical DVR.

[@Smartmovesstayingahead]

Please lower all your wifi internet prices for even the poorest to be able to have wifi internet as internet this days it is a basic right to be able to stay connected and to be able to work online and to be able to study online and to be able to do homework online

[@nganhuynh5226]

Don’t worry. They support the Affordable Connectivity Program and they have the Verizon Forward Program.

[@chocolatecaramel4447]

@@nganhuynh5226 The Affordable Connectivity Program has not been refunded. It's done. Gone. Nada. No More.

[@bobjones8378]

How is it a basic right ? 🤣

[@allisonsullivan5890]

This is way too overwhelming.

[@patricebrown8231]

I dont like it. Its to much installing. Waste of time😮

[@katerisimmons123]

This Fios way of getting us to pay for the upgrade. It is crazy to think that older people and people who are not technologically inclined would be able to navigate this set up. I don't even know where my ONT box is?🤔

[@bradhaughton6698]

I'm upgrading to this right now, and this is not complicated to set up if you already have the cables and router You already have some of the existing cable, just reuse it and just connect the new cable that came in the box.

[@JimSutton-x7n]

Not only did I not request this equipment, but the remote that came with it is a big downgrade from my old one. It has little tiny buttons and no lighted keys. The room has to be bright and I need my glasses on to even use it. This whole "upgrade" is a big downgrade for me. Going to the DVR and finding what I want is also much more difficult and "klugy."

[@michaelwinslow5592]

This is a double nightmare

[@pwoessner4478]

Your voice is killing me. Can we find a regular voiced guy who isn't so annoying

[@bobjones8378]

Pathetically easy to do

[@kennethclaussen1349]

How old are u , Im 90

[@bobjones8378]

@@kennethclaussen1349It's as easy as using youtube

[@anackonnagrp7284]

Fricken worthless!!!😢

[@chocolatecaramel4447]

i DON'T LIKE THE FACT THAT THIS VMS BOX IS ANDROID. Not using an android box.

[@officalfrogstudos]

I set this up in 15 minutes

[@mettamorph4523]

do a video. This is the first time Ytube has ever failed me when searching for instructions to do something. Not ONE home video showing what to do. Amazing.

[@shahin-177]

Want a cookie?

[@Capadona40]

@@mettamorph4523 The Fold out that came with the devices, combined with the instructions accessible via QR code were mostly sufficient. However, they both differed slightly, so that was annoying. Like you seriously can't make sure the two instructions aligned.

[@mettamorph4523]

oh. Come. On. THIS is an instruction video for the home user??? How about starting with what is in the box. Have a person show you what areas of the boxes need to be hooked up. An ACTUAL LIVE EXAMPLE. of a person doing each step. I am out. Been toying with dropping cable. I'll end up watching LESS TV. Good bye. This is ridiculous.

[@bobjones8378]

This is plug and play it's not complicated

[@mettamorph4523]

@bobjones8378 I recant. I found a second video and did it in 5 minutes. I didn't need a router change. The video showed the equipment, the power cord, and what plugged in where. The cord with the white strip belongs to the orange power bank.

[@bobjones8378]

@@mettamorph4523 I'll concede showing the router may confuse some people ..They gave me a new router when I ordered the equipment it's probably standard operating procedure and I didn't need it...Glad you're good to go.

[@talkative2680]

​@@mettamorph4523can you link the 2nd video?

[@263862490]

@@bobjones8378 it is very complicated when you don't know what you are replacing , other than the set top box I have no idea what is being replaced

[@igfoobar]

FiOS is still the best internet but geez guys you still have too many components for that setup.

[@howieg]

In a sense sort of an ad for Yttv, where all you need is the router. The media server gives you all that info that the streaming servers do not have. This is the horse and buggy whip end of the cable TV era. It is a great horse and buggy whip.... but nobody cares.

[@gareginasatryan6761]

I discussed this with some advanced users. The whole Ethernet cable + coax cable is redundant. The VMS can connect to the ONT directly without a second connection to the router. All the router connection does is provide internet service which can be obtained from the ONT anyway.

[@TheJc1192]

@@gareginasatryan6761 ya i have to have customer service come out next week because it doesnt recognize the boosters we currently have so i can have ethernet, its very annoying

[@angelitadavi8676]

@@gareginasatryan6761if my ont is located outside on the siding of my house, how else can I connect it?