How To Use Diagnostic Mode On A Samsung Washer To Fix Any Issue!

Video covers how to use both the automatic test mode and the error code mode on any top load Samsung washing machine. Both of these modes are great tools to diagnosis and fix any issue with your washer. The model in the video is WA50r5200AW however the video is applicable to a wide range of model numbers.

[@jaspreetgrewal8872]

The machine was bouncing so much and when we ran to check on it, after that it stopped spinning. kept trying to do spin cycle to test it and it wouldn’t work. I copied you doing the diagnostic test and then it started to spin again. thank you so much for all of your help‼️‼️ just saved me a lot of money 💕

[@Break.bread504]

Wish I could like this 100000000 times. Thank you so much!

[@dsphotos2012]

Thanks for sharing! Btw my cold water line is not working , will the washer still work with hot intake line only ?? It cost seem to fill the water

[@TOOL1023]

Thank you for this video. Helped us diagnose our washing machine with a drainage pump problem.

[@brianmurphy5543]

Thank you so much for your help fixed it in 15 minutes your content is amazing keep up the good work

[@DuctTapeMechanic]

Glad I could help! Comments like this keep me going!

[@adilshaikh1608]

Thanks for the informative video! I have the same machine with active waterjet. The model number is different though. I am getting a 3c3 error code that does not go away after resetting the wire connection. Can you advise what must be going on?

[@spiritualinstincttarot]

I followed your instructions, If my washer has the "Co" do i need to get new hoses? Cause u said change ur vales, not sure what that is I'm a women lol because my hose have a leak from the cold water one

[@leialeonard2726]

Thanks! Could you answer something for me? My washer takes 2 hours to do a quick wash and we can't figure out why.

[@DuctTapeMechanic]

It's a bit hard to diagnose without looking at it, but it could be your suspension rods are beginning to wear out. Samsungs will typically add more water and time to attempt to fix a balanced issue caused by bad rods.

[@MariaMorales-mk9wy]

Mine keeps flashing on the CO, nothings coming out so I know that’s the problem, but will it still move on to the next thing it needs to test or just keep flashing?

[@lapdbombsquad322]

Good video, but have a question since you mentioned suspension rods. I get UB all the time. Samsung repair replaced the suspension rods about 6 months ago, and I'm back to getting UB errors very consistently. Thing is, the machine is not shaking crazy or anything. It doesn't seem out of balance in any bad way. And with Samsung there is not pure spin mode, its still adds water and then UB again. Some loads end up taking hours! So, have you found a more permanent fix to the suspension rods? Or there has to be a sensor that is being tripped when it thinks its unbalanced. Maybe that is bad??? The repair guys samsung sent were not very good, but now its out of warranty.

[@maddyrussell1986]

Mine was doing the ub code, i made sure all 4 feet where screwed down tight on the bottoms, then i shook my washer to make sure its sturdy, after i recalibrated it and it reset the barrel. I then spin smaller loads after washing. Sux but it works for me until the repair man comes. Recalibrate empty and turn on washer and hold down DelayEND and Temp. buttons at same time.

[@damarisjimenez6342]

Thank you saved me lots of money .

[@DuctTapeMechanic]

Great to hear!

[@jcjewell]

Very informative video, although the “delay 17hr” process doesn’t seem to work for our Samsung WA5451. Any suggestions?

[@user-tx9gs5ef8o]

Changed the suspension rod but the same. Double checked, and suspension rod was installed right

[@Azucenation]

We bought one from you a few months back. It started shaking violently. I think the suspension is broken. Would you come and fix it?

[@DuctTapeMechanic]

Can you contact me via fb messenger or offer up. That way, I know who this is and which machine it was.

[@Azucenation]

​@DuctTapeMechanic , how do I find you? My ex was the person who purchased it. We are in woodland

[@Azucenation]

By the way it's the same washer in this video

[@DuctTapeMechanic]

@Azucenation can you give me your phone number. I can message you. After that I will delete the comment from youtube

[@无肉不欢-t7k]

I copied your first step there is no AS code shown and no any water coming. Could please make a video to show how to handle this problem? That will be help all of us who had Samsung wash machine

[@Angel-sj4rh]

Hello, same issue. Did you ever figure it out?

[@stargasmgaming]

now when I try to get into error code mode for (AS)... it wont move past (AS) does that mean there's no codes or history?

[@17reasonstokeepfighting58]

I have the same exact unit that you worked on in this video. I have had it for 4 years approx. and I continously get unbalanced load codes during spin cycle unless I physical arrange items evenly across the bottom of the tub. I ran the both diagnostic modes like you showed in this video and I have only Unbalanced codes stored. In your opinion do you think my suspension rods are worn out?

[@XRServices]

Yes

[@XRServices]

Yes, replaced all rods and board. Replace rods first. Before you decide to get board.

[@17reasonstokeepfighting58]

@@XRServices thank you

[@17reasonstokeepfighting58]

@@XRServices thank you

[@Plantpoweredgoddess]

Biggest POS we ever bought! Had ours for only two years and will never buy a samsung washer again.

[@bjishername]

Did you take the machine back to where you purchased it? If not, why not. Did you get a warranty? Did you install the machine yourself? If you installed the machine yourself, did you let the store know this important information?

[@dirtycasper]

​@@bjishername exactly. They come with a ten year warranty

[@Leo-gt1bx]

@@dirtycasper You mean the motor does...

[@dirtycasper]

@Leo-gt1bx Yes, but they never said what the problem was. Plus, they come with a one year manufacturer warranty. Sometimes, you get a better one depending on where you purchase from. They left out too many details. I've had my set for ten years now and only had to replace the heating element in the dryer. Which I replaced myself with the help of yt.

[@maddyrussell1986]

I recalibrated mine and it washes my clothes very well, i have to spin medium loads, but its working great for now at least 😂❤❤

[@ceciliamoreno1981]

Do you how to fix when it won’t let me change the type of was or non of the buttons work other than the power button? Thank you in advance

[@angelab6632]

At 1:30 into your video you hold the start button and get the typical Samsung start ring. On my machine, I only get half the ring and the machine will not allow me to go any further. I have replaced the front control board. Do you have any suggestions? Thanks

[@jermainedavis8727]

Thanks a lot your informative knowledge is most appreciated

[@DuctTapeMechanic]

Your welcome!

[@colinmoore68]

Thanks for posting, mine did not go into the AS mode and the door did not lock, so is it reasonable to assume that is the main suspect? The machine stopped in the middle of a wash cycle and would not advance to drain, unplugged and got lid open to wetvac out. The door does not lock in any setting now.

[@DuctTapeMechanic]

I would also suspect the door lock to have failed. Good troubleshooting.

[@colinmoore68]

@@DuctTapeMechanic Update, I installed a new door lock, and it still does not work. It does not do anything other than allow to change settings, still no testing modes as the lock does not activate I presume. Power is getting to the new lock. Any ideas from here, it is difficult without it showing any error message.

[@GmanGggggg]

@@colinmoore68did you get it to work at all? I have the same exact problem and at my wits end 🙃

[@GmanGggggg]

@@DuctTapeMechanic ⁠​​is there a solution to this problem? Washer was working fine and I don’t wanna replace it if I don’t have to. Thank you in advance for taking the time to answer.

[@colinmoore68]

@@GmanGggggg That is so frustrating. It sounds like you already changed out the door lock mechanism, so try to calibrate using this sequence: kzbin.info/www/bejne/qXPLgmOgisRsoKs Basically turn on, then simultaneously press and hold the Temp and Delay End buttons, should display as Cb then the washer should go through short tasks. Good Luck and let me know. The washer I was trying to fix was sent to the dump!!!!

[@NashvilleEdStefanov]

Do you have any Video's on how to remove the top cover to replace the Suspension Support Rod DC97-16350C on the WA51A5505AV/US Model top loader?

[@AlexLittle-u6l]

My Samsung washer does not have Delay End. So now what? It is out of balance and I have replaced the torsion rods 4 times. About to make a Boat anchor out of this Samsung washer and buy another brand.

[@AllGoodThingsFindJT1]

Nyo dampening grease it's super sticky place top of the spring and top of plastic piece onto of the spring

[@richardarmstrongii1232]

Exact same here . Exact same thing.

[@JaniaNew]

Mone does great through test modes spin and all. But when it i have laundry in it totally off balance no mater what. Do i need to adjust the legs

[@maddyrussell1986]

Screw legs down is easy just twist each until tightened down to floor. Then recalibrate your washer empty. Theres a video by another guy on here how to recalibrate the barrel.

[@maddyrussell1986]

Also sux but wash smaller loads

[@TipSims]

This helped get my machine up and running. Thank you!

[@DuctTapeMechanic]

Your welcome!

[@bernardoaguilar826]

We unplugged our for days.. and plugged it back in and it’s acting up doesn’t want to finish the loads stops with a 4C code and beeps until it turns off?!?? HELP!!!

[@samw7419]

No water flow error.

[@hollymoses1524]

@@samw7419how’d you fix it? Mines doing the same. I disconnected and cleaned the lines and intakes, but not by fully talking the top of the machine off.

[@nivardomartinez1708]

Same here, did you guys figure out?

[@coquitampa]

Hi there thanks for the videos My washer is Samsung also same model and has spinning problem. my washer is 2 years old. I'm smh..

[@insideoutsideupsidedown2218]

Did you replace the shocks?

[@ProsperityPathway101]

Thank you, this was so helpful. 🙏🙏🙏

[@DuctTapeMechanic]

You're welcome!

[@diannabartell5964]

hello my issue is i push spin only and it still fills up with water again and again and again. even when i take out part of the load thinking it was to full. uggg any suggestions?

[@janicehendrix4496]

Does this work on a front loader?

[@DuctTapeMechanic]

No harm in trying

[@ralphhunt8007]

Those suspension rods do not go bad or need replacing. It’s that dang Lithium White Grease they put on the rod….which is not true grease at all, but is a extremely sticky gluey substance . Over time this gluey substance gets so thick and sticky that the spring cannot monuver up and down the rod as it should, so the computer shuts the machine down because of wobbling. If your tub starts wobbling, just remove the rods (one at a time) and soak them in gasoline. The glue will come off. Replace the white glue with “regular bearing grease” onto the rod, and replace the rod. Then take out another rod and do the same until all four rods have been cleaned and greased with regular “bearing grease”. The wobbling will be gone. DO NOT put Lithium White Grease back on the rods. If you do, in 2 or 3 years ( or sooner) you will have the same problem again.

[@DuctTapeMechanic]

I am planning on making a video on how to use dampening grease on rods to repair them!

[@fjru4325]

Will try this

[@fks-pv8il]

Trying this right now!

[@ironmichael85]

I put it in automatic test mode, and it flashed “1” for a minute and then showed 9C2. Would I be correct in assuming that the it won’t cycle thru the automatic tests because the board is bad?

[@SaladMohamed-n5h]

Thanks but if there’s is problem example drain pump which code I will see?

[@angelisone]

ATG's nd will displays

[@mrstoxicnight1718]

Mine was on number 7 and it would not drain then popped up SC and stuck what can I do

[@vramzee]

Hi! My Samsung washer has been beeping nonstop during any wash. No error codes, just beeps. Any idea as to what that may be?

[@DuctTapeMechanic]

That's strange. Try unplugging it for minutes, then starting a cycle

[@rossboyd2272]

Mine is eight years old, it’s been a great machine but right now it pumps full regardless of size load and then pumps filling at same time. I have turn water off stop or pause open lid and then close it and restart turn water valve back on and it runs through cycle

[@jessicadeleon4698]

Hello, I have the same washer and it is locked, not child locked but locked is there something i can do about it??

[@adityarazz5812]

My Samsung washing machine top load having issues whenever I turn on all lights blinking and it’s not working.. please help if anyone know about this issue

[@diondc9673]

I try what u showing in the video step by step but my delay button not working to bring the number to 17 still stuck on 33

[@serigabe6452]

PLEASE HELP....My Samsung wa52m8650av/a4...half fills up and instantly starts draining.

[@DuctTapeMechanic]

Seems like an issue with the pressure hose. Make sure it is plugged in!

[@Jose-xb6st]

Mine get a U6 code and doesn't get into the draining cycle. I have to manually setup the drain. It's really frustrating.

[@Parris-ju6yb]

Hello, I’ve replaced the suspension rods (all 4) and still getting the UB close to the end the wash. Any additional advice to fix the machine?

[@DuctTapeMechanic]

Are you using Amazon rods? If so, try getting them from appliancepartspro.com

[@Parris-ju6yb]

Hello, yes I purchased them from AMZ. The appliancepartspro should be the difference?

[@bigkat217]

mine only shoots out cold water no matter the setting. i havent run the test mode yet. Actually is there even a test mode on it?

[@DuctTapeMechanic]

Sounds like a bad hot water valve. Easy fix

[@bigkat217]

@@DuctTapeMechanic but why is cold coming on when the hot should?

[@Leo-gt1bx]

I am getting this symbol :- and nothing else. Any idea?

[@jimlelan4906]

How do you do this if the washer won’t turn on when the machine will not power on when you push the on/off button?…

[@DuctTapeMechanic]

That sounds like you need a new control board

[@jimlelan4906]

@@DuctTapeMechanic That is what I was thinking.. Thank you so much for getting back to me!

[@MariaMedina-xg4pj]

Washer still displays ur when a small load is spinning could it be my rods I need to change ?

[@DuctTapeMechanic]

Yes, most likely the rods

[@roble6177]

In test mode, the cold and hot water run just fine, but when I put it into wash mode, the water doesn’t run

[@DuctTapeMechanic]

That sounds like an issue with the control board....

[@jc7887]

Thanks for this.

[@ryanmurphy1985]

How do you do it for a Samsung front load washer? Model # WF45N5300AF/US

[@elcuhhangel1968]

Mine doesn’t say AS it won’t do anything automatic mode or the other mode won’t do nothing my washer went bad with clothes and water inside when the storm came and power went out

[@SaladMohamed-n5h]

How can I contact you if need help?

[@tedthornton7791]

The same model you have on here. Except its white. Problem: Alternating flashs 113 and 42..

[@6spd85notch]

Mine won’t drain. Entered test mode and it stopped at drain what should I do?? It’s full of water also ?

[@DuctTapeMechanic]

Check for clogs in the drain system, and if there are no clogs, then replace the drain pump. I have a video on that on my channel as well

[@wouldntyouliketoknow6587]

My code is 0t. I can't get it to go passed AS in error code

[@Animeboyz87]

I’ve tried all this and still shakes like crazy When I turn on it stays on spin instead of like normal

[@veronicahernandez8739]

What if my washer shows SC after 7

[@mortezazarinkamary4058]

How to fix 4c error after checking all water pressure and inlet and outlet

[@DuctTapeMechanic]

@@mortezazarinkamary4058 replace inlet valves

[@alvinnelson9060]

Thanks!

[@DuctTapeMechanic]

You're welcome!

[@jessikacisneros8083]

Samsung smart app show diagnostic. Cleaning drum i did clean it still shows

[@ralphhunt8007]

If your Samsung Washing Machine (top feed) starts wobbling and cutting off, it’s due to the sticky gummy glue that Samsung calls “Lithium White Grease”. This is not a “grease” in my opinion…but a glue. In about 2 years after you buy began using this Washing Machine, that glue will start getting stiffer and stiffer until the springs cannot function properly any longer. The computer then stops the washer from “spinning”. Instead of buying new rods & springs ($40.00), take ONE rod out of the machine at a time and let the “spring end”soak in gasoline a few minutes. This will dissolve that old sticky glue. Then clean it off and put regular “bearing grease” back on the rod where the spring slides up and down the rod. Return the rod to its place in the washer. Do this with all 4 rods…ONE AT A TIME. Your Samsung Washer will run just fine for many years to come. If it ever becomes necessary, just repeat this procedure. Never use the “White Lithium Grease”.

[@Moemoe6961]

The test part ran fine but the error code part didn't show anything.

[@RosemarieDavis-y5n]

How to fix the lidlock

[@A__Dub]

Just purchased, and had this same machine installed yesterday. After ONE load, it’s already giving me fault codes, and won’t drain. Run as far away as you can from these machines. I should have know better. I’m convinced the positive reviews that Samsung appliances receive are all fictitious. Never again.

[@SALMANDER33]

How do i fix my DC1 code ?

[@DuctTapeMechanic]

Sounds like an issue with the door lock mechanism. I have video on how to replace it on a Samsung.

[@SALMANDER33]

@DuctTapeMechanic it was exactly that replaced today took about 45mins and washer works like it should! I'm doing the upgraded spring rods next. Your video was extremely helpful and this washer is soo easy to work on and it's awesome to have the ability to self/auto diagnos or manual diagnos epic !

[@Nortrin]

@@DuctTapeMechanicI cannot find that video

[@izraelmirelez2168]

Mine is plugged in it has no power please help it just quit

[@shawndarter5159]

Mine too. Did you get a resolution?

[@megansmith3924]

Help how do I get it unlocked when it’s in door lock mode it won’t unlock my clothes so I can dry them 🥺🥺

[@DuctTapeMechanic]

I would leave it unplugged for a few minutes, then plug it back in and try to start a cycle

[@jonjackinsky1002]

Doesn’t work on all. Our wa45t3200aw doesn’t have a delay setting.

[@tinasturgill2073]

Men don’t either so what do we do to do this test

[@HectorG951]

I just changed the suspension rods and it still goes on unbalanced then I recalibrate then it’ll do it again on a random load why? Anyone?

[@marioarellano5915]

I change the suspension rods and it’s still bad

[@DuctTapeMechanic]

Make sure the tub nut is tight.

[@SPOWNER22]

hi! if you havent done so try putting the clothes around the white part not right in the middle . i think that helps with the balance

[@stargasmgaming]

my problem is mine is not filling with water at all after a single move.... the hot and cold water worked during the test cycle tho. what the heckkk

[@nicheadlee]

I am having this issue as well, mine will fill with hot/cold during the test mode but gives a SC error at step 7 so it won’t drain. On any other cycle it won’t fill with water or drain. I’m wondering if it’s the control board or if it’s the drain pump, the pump is all clear and I took all of that out but it’s like new, no clogs… curious if you resolved your issue? Thanks

[@nicheadlee]

I swapped out the control board hoping that was the issue but it still won’t drain. I might try to switch out the drain pump as a last ditch effort.

[@lindageorge6062]

I can’t get my lid to unlock, help please

[@DuctTapeMechanic]

Try unplugging it for a few minutes, then start a cycle

[@reneilweramolotja8160]

Hey my machine is on sc top loader

[@DuctTapeMechanic]

Here is my video on how to deal with a Samsung toploader with drain issues. kzbin.info/www/bejne/raOxq3ymd9iGnKM

[@daniellestrouse9797]

Mine won’t stop running water!!! Even when machine is off!

[@DuctTapeMechanic]

Never seen that. Sounds like a pressure hose/ stuck valvs issue. I hope you tuned the water off from the valves of the house

[@damnedtexan1976]

Mine won't go into error mode!

[@mariasantana1047]

Mine it doesn’t work the water jet

[@dirtycasper]

Kind of dumb that it stores old codes. You should be able to clear them if the problem is solved

[@vaninec]

I have dC flashing no test run

[@Leo-gt1bx]

Any idea why? I had same machine keeps turning off. Diagnostic gives me this :-

[@6spd85notch]

Now it’s saying sc

[@6spd85notch]

5c maybe

[@gismad1]

WA50B5100AV error 9C8

[@briansumner6801]

Dc Ub

[@diramirez7887]

That’s why they sold it to me

[@manadougaye2129]

Never buy samsung washers! Trash

[@AmandaHuerta-oo9xn]

When it goes to spin mode it’s bouncing all over what do I do then

[@DuctTapeMechanic]

Replace suspension rods

[@brychel62009]

Mines same way but it is normal through whole self clean cycle no bouncing normal spin

[@brychel62009]

I have to turn it off when it reads ub and then put it on spin only and it gets to 9 and starts going ub again

[@josejm556712]

my washer shows the code 9c8 what can i do to fix it