Watch Expert Nico Leonard Hates Rolex Boutiques!

[@NicoLeonard]

Guys, amazing to finally have met yous! Incredible operation, well done💪 to your subscribers, thank you all so much for the amazing comments! Really appreciate it! ❤️

[@scottallan3327]

You know just because you had a bad experience or two with some upset ad employees doesn't mean all ads are bad, they're frustrated they can't sell watches either. It's really wrong that you would lump them all together.

[@lukeg945]

Nico your the fucking man.. I love that you speak your mind and truth.. I don't even own a watch, but i will always support you and maybe 1 day i can buy a watch from you.

[@TimePieceTrading]

Glad to finally meet you! Thank you for the kind words!💙

[@nickbrown6694]

I love all the watch KZbinrs. Nico I found first, then Roman, Anthony, and TPT. NEVER THOUGHT WATCH VIDEOS COULD INTEREST ME SO MUCH! hopefully one day I can afford something and get the chance to meet one of you guys!

[@draganeldic5067]

I want a Rolex and have been saving for years. Which I wanted to use for the rest of my life and how they treated me when I asked for GMT I ended up with a Rolex until something changed with the customer relationship.

[@jayr2537]

Wish I could've been in the room with these guys to tell my story...walked into a Rolex AD couple years ago & inquired about a GMT, sales associate looked me in the eye & said in a condescending way, "You'll never have one." Funny thing; I lifted up my sleeve & flashed a Coke & said "good thing I've already got one" she didn't know what to say. Disheartening to see a brand you're passionate about be represented like that.

[@max1232]

Yessir..flex on that bitch.. respectfully

[@JayJay-he9bk]

That’s not every AD it’s hard to associate a bad experience with the whole brand. I walked into an AD last week and walked out with a sub. I was dressed like a bum too.

[@mrbluesky4ye446]

@@JayJay-he9bk where?

[@brianhutton2370]

@@JayJay-he9bk without a massive history with the AD? Where's that.

[@69nites]

@@JayJay-he9bk yes you can. The fact that these are common experiences in ADs tells you Rolex needs to take control of their brand back. The ADs don't have to get quality employees because the watches sell themselves. The answer is to just have a system of strikes. If there are 3 strikes at a dealer in a decade that's too many. Just revoke the dealer status.

[@brendan8839]

TPT and Nico Leonard together talking the watch industry, and the Rolex AD issue in particular…there’s no better collaboration I could think of! 💯🔥

[@dutchy213]

Honest businessman always have customers 🥇🥇🥇🥇🥇🥇🥇

[@brendan8839]

@@dutchy213 There’s nothing TPT takes more seriously then their customer care, which Sean spoke on and Nico is right there with him!…they both know the secret to the business is their clientele and making sure they’re taken care of, which Nico touched on perfectly for when the market isn’t hot! 💯❤️ I couldn’t have selected two better watch dealers to come together, literally like Kobe and Shaq!…I just wish I could have been in that room, hearing the knowledge being thrown around on top of the banter!

[@benjaminsavage4204]

These guys think they don't keep stock back! haha. Jeez. It's a production line, they know people will pay more for restricted supply products. There is no watch easier to make than a GMT (made exactly same for 60 years) but somehow they 'can't make them fast enough' Lol. They don't even know basics of their own industry. China can make them by the hundred to basic same standard but Rolex 'can't make a blue and red'.... :/

[@timelesssneakersandwatches]

Seeing those kids so into watches is so cool! And how you guys treated them regardless of them buying something is the way everyone likes to get treated. Bravo gents 👏👏👏

[@jicalzad]

agree, seems to treat his customers w/ great respect. Excellent salesman. Am wondering if those kids would still be interested in watches if they weren't so expensive though.

[@Dr.TJ_Eckleburg]

Kids should be kids. There will be plenty of time to pursue materialistic possessions when they're older. What we do to children these days is disgraceful.

[@adansoto2515]

I will say I was treated extremely well at one of the New York City Rolex stores. I made it clear I was a fan but couldnt afford and he still gave me a business card and said to let him know when I was in the market because we never know what life has in store for us and showed me some watches.

[@daggel]

Had a similar experience in my hometown in Germany a couple of years ago. Bought 2 watches since then and will always come back

[@vincent67239]

My local Rolex boutique (as opposed to AD, since they *only* sell Rolex) is super friendly and welcoming. I bought an SS sports piece last year and a DJ last week.

[@adansoto2515]

@@EeBee97 Exactly! And I now find myself in a situation where a Rolex could become a reality by the second half of this year. I still have his business card, his name is Chris at he’s at the Rolex/Tudor boutique on 9th Ave in NYC.

[@annekedebruyn7797]

That's the biggest issue. There is no consistency even in the same store. Some treat you like shit and others will go above and beyond to give you an experience no matter whether you can afford it.

[@sandsnake2707]

Great to see Sean's genuine enjoyment when meeting customers, and talking to them about watches - keep up the good work guys

[@BrotherhoodBAD]

i love how passionate nico is for all levels of watches. sean and nico collab is fire.

[@amend6720]

Love how Sean is the same with everyone. Doesn’t matter if you are a famous watch dealer or a guy coming in with his kids. Nice bro. Shows what a great guy he is and so genuine.

[@darraghoboyle1560]

He really is a great guy

[@pokerrich9]

Rolex experience bad but they are selling them 200% cheaper than grey market 🤣🤣

[@JayJay-he9bk]

We kissing ass for those retail prices. Lol

[@vinceslapchopper]

@@JayJay-he9bk im gonna kiss ass all day long to pay three times less for a watch than what those flippers sell them for!

[@georgewkush6090]

Considering how much bs they make you buy before you can get thr watch you want im pretty sure you'll still save money buying Grey

[@JRS-j9m]

@@georgewkush6090 I've always been able to buy what I want. My first Rolex was an all stainless Datejust. My second watch was an all gold Day-Date. I was never asked to buy more, though I have several more Rolex watches. My AD has always been great to work with.

[@JRS-j9m]

I can still buy any Rolex I want (new) at regular retail. I may have to order it and wait but that's fine by me. I don't need it immediately and I'm not desperate enough to pay 200% more to wear it immediately. People that are shopping the grey market have lost their minds.

[@fa5234]

I too had an unpleasant experience with the Rolex AD of my city (i live in Belgium). I really felt like I was disturbing him when I was willing to give him 6 months of my salary. I'm still disgusted with the way he spoke to me.

[@maximemax5149]

Hi :) i had some bad experience in belgium too…

[@Tanukifuji]

What city?

[@KTBLGaming]

It is sad giving so much money for something and filling bad after the buy..

[@okgroomer1966]

wait, you're willing to drop 6 months salary on a watch? I wouldn't even consider such a move.

[@jackjack-xi7je]

6 months salary? My motto is if I can't buy 2 of anything, I'm not buying it.

[@jeoboden]

its nice to see a gentlemen with some class like the guy with the zenith come through for once

[@brantmac927]

Really K. C section

[@ebitdareadthebook1535]

Gotta say that it is pretty nice of Neel to hire what seems like his whole family. Definitely respect that. Helping out your family financially and getting to kick it with them while working - good shit there.

[@Ghidorah96]

Nepotism sure is nice!

[@coldestwaters]

Bro

[@mickyhouse8753]

His father is an Indian billionaire....

[@ninja1234100]

Loved every bit of this video, the interaction with Nic was worth while... Loved Sean's interaction with those "2 kids and the man" was so genuine. Way da go tpt brothers. 🤩🥰

[@aprilmayjoon]

letting those kids feel the RM's and providing that level of service regardless of purchase or not is why grey markets will exist to the end of time. subbed and buying my next watch when i am in town from you guys.

[@nickdavinci2196]

5 minutes in and loving this episode!! I always feel weird walking into rolex and many jewelry stores which is partly why I got into the jewelry business. Alot of these suit and tie stores are just too uptight and give you that up and down judgment look. Hate that. As a customer, Im not here to impress you. Im here to buy a watch that i worked hard to afford. I love how most Grey market dealers provide a comfortable fun environment and are usually in nice jeans and a shirt just like myself. It's a better relaxed experience and you feel like every customer is a new friend as well

[@justjacqueline2004]

Exactly.

[@dutchy213]

I love when business men keep it real. I know where I’m getting my first watch

[@Whatisright]

Had a new manager come in at my job during covid (not jewelry or anything). His philosophy is, if it's not bolted to the floor we'll sell it if it makes the customer happy. Yes, we have limits and hard stops but we're never against them about it. Somethings just can't be done or be done timely or easily. And we explain that. Everyone is understanding and Nico said it perfectly, "they're not an interruption to our work," they are the work. With that in mind, no one is looking for flak, especially in public or expecting it in places where one expect's that at THIS (any really) price tag, it won't be there. If they're looking for something specific and it can't be done, that just means there's a different sale to be made so make it. They're in the shop, guide them to it. At least they know they're welcome to buy something and you're open to selling to them. Even if no sale is made if they leave better off than when they came in then job done. They found a spot.

[@benjaminsavage4204]

These guys think they don't keep stock back! haha. Jeez. It's a production line, they know people will pay more for restricted supply products. There is no watch easier to make than a GMT (made exactly same for 60 years) but somehow they 'can't make them fast enough' Lol. They don't even know basics of their own industry. China can make them by the hundred to basic same standard but Rolex 'can't make a blue and red'.... :/

[@MarcSherwood]

When my interest in Rolex ended was when I popped into a boutique between meetings. When they buzzed me in they look uninterested and asked what I wanted there. As I was replying, one of the employees walked up to me and, no kidding, looked at my shoes and walked away. They told me straight out "we do not add anyone more to our list". Your list? There are many more places I can go spend my money. Later that year the company I worked for had an IPO and vowed to not buy into their hype ever again.

[@richp.5588]

You gave those kids an experience of a lifetime. You made those kids customers for life. And most likely, the Dad (uncle) as well. Great job!

[@anglersedge11]

I was in 2 Vegas rolex shops 2 weeks ago… Almost pulled the trigger on the only watch they had in stock for sale, but my wife didn’t love it. The actual Rolex store didn’t have anything but the sales lady was super sweet and even emailed me.

[@hrdrsu763]

in every rolex boutique i've been to in austria the service was outstanding. very polite, great knowledge and not arrogant at all. seeing someone playing on there phone while trying to "sell" a watch even if it would have been a seiko is pathetic.

[@danielaaaabeeeceee5126]

can you specially recommend one there? thanks

[@benitodelgado9734]

Nico is the truth! Straight up and no filter. Fire content as always🔥

[@wisamal-hakim5531]

I own some watches and have been to showrooms/boutiques of most of the big names. In my experience Rolex customer service is ubiquitously dreadful. As is Patek and Roger Dubuis. Bulgari and JLC were lukewarm. All the rest were lovely, especially Lange, Vacheron, Breguet, Blancpain and Especially Omega

[@eisas1306]

Do you think Tudor is any good esp if you don't like rolex?

[@lastminute2607]

I'd be down with grey market dealers if they'd just stop artificially raising prices on everything. their MO is to buy up stock and sit on pieces so they can control supply and demand. there's no arguing that. its unfortunate that the watch market is so easily manipulated.

[@Weakeyedominant]

They sell plenty of watches under retail from Omega and Breitling. I do think Rolex will come back down to earth on the next 12 months as bills, taxes and energy costs start to bite. Most of these Rolex have been bought on cheap finance and once prices stop growing and sales dry up the prices won't be long coming back down.

[@lastminute2607]

@@Weakeyedominant Here’s hoping you’re right! There’s a frenzy among consumers right now, buying anything that gets in front of them (Moonswatch anyone?) That behavior is fueling this watch market to a large degree and it can’t last forever.

[@okgroomer1966]

That's not just watches, but all expensive collectibles. I'm into bullion and every single time limited gold coins are released the flippers gobble them all up then double the price, if not more. I'm to the point now I just buy generic bullion. I'm not paying 5-10k or more for a ounce of gold.

[@paddyhiggins]

A fully deserved lecture from the big man (Nico) about poor customer service from Rolex/AD's, and a great example at the end from you guys of great customer service. Fair play.

[@CoachJT]

The Nico part was so good and insightful of the market. But also the last part with the guy and the two kids was so good showing how good Sean is with customer and is not about selling but having a good polite conversation about something both are passionate about

[@Stavelisan]

Amazing episode! That boys face when he tried on the RM. Thats what brings you back. He's going to own one, one day. 😂

[@MrHondaguy1]

Great video, enjoyed every minute of it! Im sure there are plenty of snobby AD’s out there but my experience was actually good. I bought a couple of Omegas from the local Rolex AD. I was expecting them to look down on me as I am very much a blue collar guy. The sales lady was very welcoming and immediately asked how I was doing and if I needed help. She showed he her inventory and let me try them on and I made a purchase with her. She gave me her card and wrote her personal cell # on it and a few months later I made another purchase with her the second time I texted her ahead of time and she held a watch for me and I came straight from work so I looked a bit rough that time. Glad some dealer still know how to do business.

[@d.stiefel869]

When Nico mentioned how he legitimately feels awkward when he walks into a Rolex boutique I know exactly what he means. Whenever I go into one I feel the same way. I feel like they are thinking to themselves, “Here is this guy again wasting our time.” when in reality I’m wasting my own time cause they won’t sell me anything.

[@petem5603]

Indeed!!! im a 2nd generation watchmaker, doing it 30+ years. my father retired 11 years ago and ive been running the shop alone... absolutely impossible!!! for every 30-40 jobs come in, 1 or 2 go out... i interviewed w Rolex 4-5 years ago, NOT for me. Great timepieces, but not for me. thats all i can say. definitely a lost art... couldnt agree more. one the most under estimated/under valued/misunderstood jobs on earth

[@CIV415]

Insane how eloquently they drop knowledge to those of us that love watches and are eager to learn. Customer service is A1. Big respect. Can only imagine where TPT will be in 5-10 years. Remember the name.

[@Ra1nFreeze]

Nico is 110% right. Thanks for speaking up mate

[@michaelgebert7722]

Very good conversation. I am now on the collectors and watch lover side for nearly 30 years, and 99% of my collection is acquired through "grey" market. Due to the facts, you all listed in your conversations. I never had the desire to be treated like a PoS for being a customer or waiting and hoping for the grace of any AD.

[@ladyg785]

The young boys face when he puts on the Nadal kills me! hahaha He is like I'm going to do it.... oh shit I did it!! haha

[@ricardocastrellon314]

I love Nico! Always keeps it real no matter what others think!

[@VegaChastain]

Take a shot every time Nico says Let Me Tell You One Thing

[@joshuarichardz6010]

Love this guy! He is the man! Dude is legit. Thanks for keeping it real. Showing some love guys.

[@mvdz1128]

Amazing vid ! the dad with his son’s super respectful and interested in the watch game and nico always godtier

[@TXLorenzo]

The most spot on remark was "Rolex is about marketing"

[@jonathanmwewa8101]

100% true ! Love the brand but the experience in the store... I prefer even pay more on the grey market than be treated like 💩 for their list prices.

[@DanielPierce]

Last time I went to a Rolex AD there was literally nothing on the shelves and nobody came out to talk to me, I walked into the IWC dealer that shared a door with them and the guy talked to me for an hour, let me try on every single watch I wanted, he opened the glass wall case and said grab anything you want, he was incredibly knowledgeable and an obvious watch guy, didn’t care one bit who I was, what I did, or if I was even interested in purchasing a watch, he just seemed genuinely happy to talk watches, amazing experience. I had a somewhat similar situation at a Breitling dealer, great situation, offered coffee and any Watch I wanted. Watches should be fun, period!

[@happywilliam1]

Just love to see someone with such a interest in watches as the father had and we see how much you guys enjoy talking about the watches you have. Thank you for a great episode, could watch you guys all day! Cheers from sweden

[@ironleeFPS]

I love going into big Rolex stores, I’ve been to them all over Asia, like in Hong Kong etc, I walk in, and literally give them the finger at the slightest of bad attitude they show or dirty look they give me, and walk out. It’s actually fun😂

[@BloPsy_Actual]

Lol, a professional Rolex troll 😂 Don't mind if I will copy that idea :))

[@dimitridiliani7870]

I totally agree that ROLEX should get rid of the arrogant, unprofessional ADs and run the show themselves.

[@H0DLTHED0R]

I am a nothing so I walk into Rolex boutiques just to have that reinforced to me.

[@JYLee-rr1sy]

Well done. One of the best watch podcasts I've ever seen. Love the AD talk w/ Nico and the way you dealt with the father and two boys that came in. Nice touch giving them merch and complimenting the handshake. Real pro move.

[@edjustice7755]

NICO NICO....good to have him on your channel. Thanks for the share.

[@peacepeace5930]

I rather grey market authorized dealers. I have used bobs watches online and have had great experience with them for 4 of my Rolex watch’s

[@benlowery7146]

Love the interaction with the family at the end as well as getting Nico's thoughts! Think you should talk with Rolex!

[@DivineRedwood]

This is why Tiffany & Co. ALWAYS treats ALL of their customers with respect. No matter what you are buying or browsing they are professional. If Rolex is this bad then they deserve to go under.

[@MrHj33]

Love this week episode featuring Nico Leonard and also story about Rolex authorise dealer..

[@kesuya]

It must be cultural because in Japan, they treat customers with respect. Even if they don't want to, culturally, it is unacceptable to mistreat customers. That goes for any high end stores.

[@vintagevin8814]

I think it’s mostly cultural in Japan. I spend a few years there and even McDonald’s workers run to bring your order ❤️

[@saeedsaeed7381]

TPT gang awesome episode, keep it up amazing job everyone...Sean explain it in way so beautiful

[@avarmauk]

I walked into a rolex boutique in Singapore, I was wearing a 2021 Pepsi GMT on my wrist. The stupid woman wouldn’t even let me try on a Tudor watch… I left in a huff, as I’m leaving she sees my Pepsi. The way she treated me was simply because of my race, no other reason.

[@ronniep9272]

What race are you?

[@alvinhzt]

maybe she thought your pepsi made by chinese

[@anonanon7497]

Race? Lmfao. Mate, the East Asian ADs and boutiques are notorious for making people jump through hoops, etc, it wasn't your race.

[@SuperThesavage]

such a respectable family at the end, all of those people were raised well

[@wasssup7573]

Watched the vid by accident and kept watching because of the positive vibes, glad to see people taking customer service to the next level.

[@donjuanmurphy5180]

Wow!!!....on ya Nicko 4 shining the light & TPT for airing the TRUTH LADS!! 🤘🏾😎🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺

[@applewildknight]

The best episode yet from TPT!

[@ayhanakturk172]

Nico is the man. And so right. Buying a watch is an accomplished in ones life. It should not be destroyed by an AD

[@UrbanJedi]

That Celsius had Nico turnt TF up!! Lmao

[@u.u.u9969]

I came here not for the watches but for the business side of it all. Cool little channel

[@Timasbroek]

TPT and Nico together is the collab we needed, they always keep it real🔥

[@AJ-bi6ns]

The first AD I went into in my town wrote me off without even holding a conversation with me. The second AD treated me fantastic, as you’d expect. I was able the get the watch I wanted in a few months (SD43) and have had other watches since with very minimal wait. Nothing but respect, even get birthday and anniversary cards. Seriously, the way I’d expect an AD to be.

[@Aaa-gi8vc]

What a collaboration!! 🔥

[@watchofwallstreet935]

My AD can’t offer me a Daytona until I’ve already spent 200k

[@Gummy94Bear]

The interaction at the end, true customer service. Full attention to all 3.

[@christianpellegrino3894]

This sean / nico conversation is so on point

[@pokeboltang5996]

Crazy how the watch world works learnt so much keep up the amazing work can't wait for the next video liked comment and shared Rd to 1 million subs

[@danmckinnon3927]

It sucks when someone has worked hard to save ten grand for something and has no chance

[@jjjyli686]

If u have to save to get a watch worth that much then u shouldn’t buy it in the first place. If u are sure that the price will go up then u can buy it as a investment

[@antoinehage3762]

Always love your content, but this whas something special, Nico telling the truth in his own iconic way! You guys showing your passion for your customers and the respect and time you give them. And last but not least the last part with the fathers and their sons, letting the boys feel and touch every watch they want, giving them all a goodie bag!! Loved it, thank you for sharing this beatiful moment!!

[@gievanhappen]

Great to get these stories and insights about AD's.

[@auxmike718]

This conversation is gold, man!

[@alexhoule9466]

I went to the Rolex store in Sydney and knocked on the door and a guy came to the door and said without opening the door that someone would be with me shortly. After 10mins I was still waiting outside and decided to say fu to them and walked across the road and bought a cracking omega. I’ll never go to Rolex again

[@DGenerationX69]

Seamaster?

[@tramd11]

NO ONE BETTER HONESTLY. KEEP KILLIN THE GAME FELLAS! 🔥🔥🔥🔥🔥

[@juicemma]

This is a great collab between two top dogs in watches

[@coreyyoung6052]

crazy how this sounds exactly like talking about hype jordans

[@sheilamariehussain1364]

Marvelous content especially when Nico and Sean talked about what's happening in the authorized dealers. It's simply an amazing insight to newbies coming into the watch game and learning about it. I truly agree on what nico said about rolex taking over the sales of their watches rather than these rude ADs just shunning away customers and damaging the brand. Love to see these kind of content where TPT discusses and shares about the market with other dealers. Superb content again guys

[@mikeykrongaard9544]

customer service and brand image are off the charts. Always excited for TPT uploads. Post more!!!!!!!

[@steveallen1650]

Sean. The blue Aventi is fire. I think we will be seeing more Aventi on show. Great video. Cheers~

[@EGGHEADIUS]

very VERY wise words from Nico at 10:00 and on... My guy Marty Mcflyed it with 110% accuracy and went back to the future with everything he was saying/predicted in terms of the inevitable market downturn we now find ourselves in! Bravo, a true, real, OG, watch guy! ;) Stay Classy San Diego

[@kenkhan1810]

Totally agree with shaun and nico regarding Rolex ADs treatment.

[@nol.lagher23]

I woulda thought a Nico visit would be more of a laugh.. he came in with Big 'F** Rolex Energy'. Looking forward to future collab videos!

[@nkl6411]

Very cool that the kids and the dad got to see you guys!!

[@LoveyDove318]

Dude great video this is one of the best videos I’ve watched, got to hear some inside secrets and flaws with the major companies and see the open arms welcome you guys give to fans showing major love! Right on!

[@SurfSarge]

I love this Channel...Cant believe its not at million subs yet!

[@curtcoeurdelion]

When arrogance meets ignorance you’re probably in a Rolex Boutique.

[@cockneyboy1532]

at last, someone who speaks truthfully

[@TheHolyMrH]

Thats exactly why I went for a Tudor and a Reverso at a family owned AD

[@Dakshmarwah]

Nico is spot on. He is hilarious and hits the nail on the head about Rolex.

[@TimePieceTrading]

He's the best haha

[@kwakernaak78]

Exactly why I decided to buy an Omega.

[@AndyHongFJ]

Lmaooo convo with nico was gold

[@Lifewithac22]

Can't wait to see this one !!!

[@juliusrowe9374]

TPT fam, great segment as always! Pretty cool to see Nico on the channel too!

[@SalvaMC22]

I was in Copenhagen at a Rolex AD called Klarlund, When you come in there you can already feel you don’t feel welcome and uncomfortable, And when you say you just bought a watch from the Grey Market, they are changing how they act

[@abdullahsyed1048]

Nico brought me here, huge fan!

[@Makarios710]

270k worth 300k now that’s a helluva profit!!! TPT is one of a kind and for real I can’t wait to be able to come to y’all and pick something up even if it’s the cheapest watch y’all have!!!??? Which I’m sure isn’t all that cheap!!! It’s just funny when you see people on Facebook trying to sell Rolex’s without any papers and they want above market value lol!

[@gabesegarra.]

We need more Sean and Nico collabs 🔥💯

[@mustafahkhasawneh4369]

Nico is the bogs bullocks 😆 TPT Gang let’s get this RM! 💯🔥 - Video 23

[@leokeviniacono1792]

Solid solid solid episode!! Convo with Nico really was an eye opener.

[@robertschmidt9584]

Just came across this channel and subscribed. Love the guys talking watches format! However, if you could also keep the camera turns to a minimum, it might not be so distracting. Great video!

[@klove3628]

There’s that polo again....stunning watch!

[@TheOfficialFloridaMan]

I love Nico’s attitude on always treating the customer the best. Fuck the noise, let your production rates speak for you