Watch this BEFORE buying a Transition Relay.....

Today's video did not go as planned as I was expecting to have a good sunset ride in laguna beach, but unfortunately my E-bike just bricked up and stopped working. I have had this problem in the past and thought the recalibration feature had fixed the problem but unfortunately my bike is not outputting any power. The bike goes through all the power cycles but does not let the motor kick in. Even after recalibrating through FAZUA Toolbox the bike worked, but I noticed the Motor would kick in super rough and felt very unnatural. I Sent a ticket over on Wednesday 7/24 but have yet to hear back from Fazua.
#bike #mtb #emtb #emtb #transitionrelay

[@yofoo138]

Bending the metal plate backwards where the battery connects helps greatly

[@Chris-505]

@@yofoo138 yeah I’m just afraid of snapping off the weld lol

[@yofoo138]

@ I mean not that far back lol I bent mine slightly now the thing has never came off but I’m still trying to figure out the battery cover to quiet it down and I’m all set

[@Chris-505]

@@yofoo138interesting I’ll have to try that then! Also if you don’t mind the appearance too much I use 2 straps that really tighten the door to the bike.

[@jcgarcia1931]

Have you contacted Transition? Looks like it's powered on but if the motor isn't engaging then it seems like some kind of control issue. Has to be a way to reset back to default right? Just got a Relay myself and been on a handful of rides so far. Not a fan of the ring controller, especially after dirt crept in from a wash out in a sandy switchback. There's an updated controller available which Ive heard improves things. Bigger magnets... Good luck with your rig.

[@Chris-505]

Yeah I did contact transition but then they referred me to FAZUA. And then FAZUA has left me on read sadly so I have to follow up lol.

[@TeddyParker]

Transition was late to the game. If I had to buy one today I'd probably be going Bosch motor only. No fazua or shimano for me. I do wonder how the Yamaha motors are working. Brands like Giant are taking a Yamaha motor and tuning it and kinda calling it their own thing. But glad y'all are guinea pigging this tech for me :) So I can buy a nice reliable lightweight one in the future lol

[@Chris-505]

Haha yeah I heard Bosch was the best so far!

[@NateMTB64]

Yamaha is great

[@yofoo138]

Bosch drains the battery faster

[@jeremyknoebel226]

my relay is in the shop for the exact same problem. Battery is fine. Had the sensor changed, firmware updated. Nothing is working.

[@Chris-505]

@@jeremyknoebel226 Yeah then you’ll probably need a motor replacement.

[@DougDorsey-d9h]

My bike shut off at the end of a ride. I pulled the battery out and put it back in and it was working again. I’ve written a few times since then and everything still works

[@Chris-505]

@@DougDorsey-d9h yeah I would have that problem too but I think it was mainly due to dirt/grim where the battery hooks up maybe.

[@lonniekam3598]

I had the exact same thing happen to my relay pnw after 2 rides. Been in the shop for 5 days and still no answer from fazua warranty claim.

[@Chris-505]

@@lonniekam3598 aw man, sorry to hear. yeah I just recently got an answer from FAZUA and they are sending me out another motor but will be 2-3 weeks

[@lonniekam3598]

@@Chris-505 That was my fear…no answer on mine yet. If it’s a motor after 2 rides I may be just selling it and going to a Bosch powered bike…was between this and a Mondraker dune. Hope the motor gets to you soon.

[@JohnSmith-mi8zy]

I’ve been considering the Transition, but after seeing so many motor failures, I think I’ll find some thing from a different brand. The bike would be amazing if they could figure out the motor issues.

[@Chris-505]

@@JohnSmith-mi8zy yeah I will say that they are warranting my motor, but if you would like reliability I heard Bosch was really good.

[@billryan8721]

Welcome to the ebike world. Motor failure, TCU/harness failure, the list goes on. After 3 years of playing the game......the juice isn't worth the squeeze unless your pockets are deep.

[@Chris-505]

@@billryan8721 haha yeah I think it might be time to switch over to Bosch. I heard they are the best in terms of reliability.

[@in_10z]

Could not agree more. My Relay has been problem after problem since the day I bought it. I'm going back to analog. Miss the freedom. Miss the burn!

[@toddkovalcik332]

If it's any consolation, I've owned 3 different brands - Specialized, Trek Fuel EXE and now I have the same bike as you. Two of the three have had motor failures. My specialized broke out of warranty and it cost me $1,000. My Trek Fuel Exe was under the two year warranty and so the motor was replaced at no cost. I don't want to say it's a dirty little secret, but I don't know of any e-bike motor mfg. that will service their motors. They simply swap them out when under warranty. That is all fine and dandy, but if you're out of warranty I would budget for about at least a grand out of pocket. These bikes are totally amazing but there is certainly a downside if you keep your MTB past the two year mark.

[@Chris-505]

Yeah I was stuck in decided if I should keep the bike for the 2 years since we have warranty or move on to another ebike. Possibly Bosch motor?

[@taol8258]

or the heckler sl, ari nebo peak, pivot shuttle sl, yt decoy sn, etc. basically any bike with the fazua ride 60 😆

[@Chris-505]

Haha yes 🫣 You would think with so many manufactures using this motor it would be more reliable 🤷🏽‍♂️

[@jlcousineau]

Fazua’s are garbooooooo, I have replaced so many.

[@Chris-505]

@@jlcousineau 🤣🤣🤣

[@KarlHungus999]

BRICK-ZUA

[@Chris-505]

@@KarlHungus999 This might be the funniest thing I’ve heard about fazua 🤣