Second Carvana customer discovers they bought high-end car that was reported stolen

[@acethedriver2895]

Carvana needs to be shutdown by the federal government.

[@juelzd7172]

They already kicked up there 10% to the big man

[@Dizzymarvel]

They need to go out of business like Vroom

[@acethedriver2895]

@@Dizzymarvel I agree

[@Literallyarealhuman]

Well now we have destroyed the smaller businesses in the industry caravans is terrible deal

[@acethedriver2895]

@@Literallyarealhuman I can agree more

[@8000RPM.]

"No Carvana response until we called,..." that says all I need to know.

[@d.c.3220]

If the DMV accepted the registration with that vin, then 99.9% of owners out there would assume its not stolen. This is a known issue with DMVs not communicating with each other from different states.

[@davidhowell1415]

You expect a government facility to work properly 😂😂😂😂😂

[@Viper42104]

Bwahahahahaha all it takes is running the VIN dumdum. You sound deranged.

[@domingofung]

Car is a Mustang, DMV runs vin, and the system says the vin belongs to a Mustang. What's to argue about?..... That you didn't research the vin in depth, that's entirely different.

[@jlam3927]

@@domingofungFrom what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located. I think it's understandable though. No dealership is going to search the entire car for vin's like that.

[@Baebon6259]

or the buyer can be proactive and take a scan tool with him/her. A quick scan can tell you whether the VIN of the vehicle actually matches with the 1 on the windshield. Granted, digital VIN can also be modified but that required a bit of labor. I highly doubt that your run-of-the-mill thieves even know how or have access to equipment/software to spoof the VIN.

[@RobertJohnson3344]

Gee who would have thought buying a car from a vending machine would be a bad idea

[@UmmYeahOk]

Bought a car from Carvana once. The vending machine was broken and all the cars were parked outside.

[@AC-os1he]

To be fair, the vending machine is pretty cool

[@UmmYeahOk]

@@AC-os1heonly when it works.

[@Timbrock1000]

When it comes to paying that kind of money, I need to see, touch, and drive it before I hand over a cent!

[@ricksomething]

You were probably conceived next to a vending machine.

[@cathyu.1487]

I'm not understanding why people are still purchasing cars from Carvana. The issues with Carvana have been widely reported over multiple news media outlets for years. Some states have even suspended Carvana's license to operate.

[@Timbrock1000]

Because Carvana has such good deals. But, if it seems too good to be true, it is.

[@Peewyld]

@@Timbrock1000 good deals?? Not at all, every car they sell is marked up significantly

[@gomerhanger2285]

credit score some of them won't qualify for the new car.

[@Timbrock1000]

@@Peewyld You're right about cars being marked up. That's true no matter where you go. But Carvana tends to mark them up less than other dealers.

[@bg710]

i got my car in 2021 from carvana and it was one of the easiest things ive ever had to deal with. picked up my old car at the same time as they dropped off the new one, never had to speak to anyone besides the delivery driver, or deal with a car salesman trying to scam me. not sure why it keeps happening else where

[@johnhmielewski1230]

Carvana has always seemed shady to me.

[@coreytrevor3910]

what's shady is them buying mostly totaled cars from auctions, doing the bare minimum to fix them and while they are being fix they are washing the titles. By the time a title comes back the car is repaired and listed on the site as CPO with no accidents. People buy salvaged auction cars all the time and they don't know it.

[@Dizzymarvel]

Cant trust them or Vroom

[@Timbrock1000]

That's because they ARE shady, just like their founders, a pair of ex cons who did time for fraud!

[@Matthew-ou2ie]

Look at the owner. And his father.

[@Anhedonis]

It looks like they need a 151 point inspection.

[@bill5982]

The 150 point inspection probably consists of looking at the car and blinking 150 times.

[@Super_64]

Sad that companies only respond when the news gets involved

[@TobyChannel]

They don’t want bad publicity but it’s too late already

[@Super_64]

@@TobyChannel Same with law enforcement

[@dDesirie]

Ikr aren’t they always like this

[@BR-ti1bm]

i buy cars for a dealer, the first thing we do is plug in our scanners to the OBD port and check that the VIN matches. you can fake VIN plates and stickers, but the computer never lies. the fact that a company like Carvana isn't doing this is mind boggling. I don't see Carvana lasting much longer, especially at the prices they are selling vehicles for. crazy

[@gchsbus]

I USED TO WORK WITH A SMALL DEALER. We would receive new inventory either from the auto auction, trade ins, or wholesale through another dealer. We had a process. We first check to see if the VIN matches the paperwork. Then, we check VINs on the car in other places. If all is good, then we partnered with the detective bureau at the local PD, who were always happy to work with us and check the VIN against their two databases they use to check cars. We would also run a Carfax. We would find discrepancies once in awhile and we would just let the police handle it. The last thing we want is to sell a car that has issues like this. Carvana could have the same process. Hell, they could establish their own police department to do this with the money they have. They just choose not to. They make car dealers look bad.

[@mhknfh3049]

They’re not a car dealer they’re a bank that sells cars. Look at their interests rates you’ll see why they are still in business. I sold my car to them. They tried to sell me a 35k car starting at 22% before I even put my credit in

[@plisskenationbackfromthede3657]

Just remember, they didnt just sell a stolen car, they also had to buy the stolen car from somewhere 🤔

[@diamondjim7560]

Probably from an auction. Caravana is nothing more than a used car lot. They buy cars from anywhere. You can go to any street car dealer with probably the same level of comfort as buying from that vending machine.

[@CarStory]

I’ve been seeing news stories about Carvana selling stolen cars for years. If they didn’t fix the problem by now, I wouldn’t expect them to going forward.

[@James_deen]

Noo previous owners never paid their bills. Now they want it back

[@evilborg]

Carvana sucks... stay far far away from them

[@Soccox]

If you can not find the car you really want, and if Carvana can’t they will go out and steal one for you. Now that’s real customer service

[@silverblue9286]

This needs to stop, the Government must drop the hammer on this company. This company should give free cars to the poor souls who had to go thru these stolen car inconveniences.

[@dehoyosrudolph8885]

He should buy the car back from the insurance company, that paid out the loss to the original customer.

[@GryffindorScholar]

My mom tried to buy a car from carvana once. Until she saw another car in another lot marked for 50% less.

[@BMW_Z4idiot]

is your mom available?

[@ronwade5646]

Vin plates are easy to swap, pop rivets and super glue are cheap too.

[@bill5982]

The VIN is in the computer and stamped on other locations on the frame. When you plug the computer readout device in order to do your '150 point inspection', the VIN is displayed. I don't think they do 150 point inspection. I bet they do like a 10 point inspection. Does it have 4 wheels (doesn't matter if they have tread)? Check. Is there a hood and trunk lid? Check. Does it have all the doors? Check. Is it mostly the same color? Check. Is there an engine (running or not)? Check.

[@melissasmess2773]

Where did the VIN plates come from, a totaled vehicle?

[@danielknepper6884]

​@melissasmeclean title car ss2773

[@geniferteal4178]

He found such a good deal, it was quite the steal.😮😂

[@emjay2045]

😂

[@justcallmejohn2833]

The guy that loaded it on the flatbed damaged the front spoiler! It’s astonishing a roll back operator would not be more careful!

[@ShannonsBibleStudy]

I guess this is why customers have had a hard time getting their titles from Caravana.

[@charliejasemeogwel6745]

THIS IS THE 3RD STORY I HAVE SEEN LAST 3 DAYS ABOUT CAVANA! TWO OF THEM WERE CAMAROS AND NOW WE HAVE A MUSTANG

[@LambdaBam]

As soon as I saw the first commercial for Carvana years ago, I knew that I would never buy a car from them. Every car purchase is over priced, and removing price negotiation out of vehicle shopping is very bad for the consumer.

[@ricoricky98]

Sounds like carvana need to give these people a FREE RIDE !

[@Uwolz]

Caravan seems to never make their negligence right till the news make it right.

[@bigblockin427]

I know what would happen if I was selling stolen cars....

[@glbernini0]

IT'S NOT JUST THESE 2 CARS! NATIONWIDE INCOMPETENCE & OUTRIGHT THEFT!

[@dwain415]

My advice, get an aftermarket alarm for your car. Almost all systems do not have shock, motion, and glass sensors and tracking. Also, it is worth it to get a kill switch put in a secret location. And they need to bring back the ability to remove the steering wheel.

[@Keaton0801]

They really do need to bring back the ability to remove the steering wheel, I totally agree with that. The only problem is what’s gonna happen with the airbag? Driver’s Side Airbags are mandatory on all new Class C Licensed vehicles, and have been for years now. Airbags are notoriously finicky, and have a tendency to go off if you try to remove them with power still going to the airbag. It’s to the point, that in order to remove the airbag, you need to disconnect the whole car battery, and wait 15 minutes to ensure there is no electric current left in the airbag. If they were to try and bring them back, with airbags as finicky as they are, I can see a lot of people getting airbags in the face if they try and remove the steering wheel with a quick release mechanism to avoid theft.

[@AcesHighMedia]

It's a Mustang, I see 300 of them a day...I'm sure he'll find another one. Glad they got him sorted out though.

[@Renegade20071975]

And the charges filed against carvana are what exactly? Possession of and selling of stolen property and intentionally destroying the vin numbers of the stolen cars. Sounds very cut and dry to me.

[@supportmytroups7]

Who says carvana did a vin swap? 😂 very unlikely

[@theredguy4845]

The fact they were ignoring him until it was made public is concerning.

[@jamessimms415]

Wow, Carvana taking responsibility. Will miracles never cease.

[@DJdoppIer]

Why anyone would risk buying a vehicle from Carvana at this point is beyond me.

[@daviddiehl-gy2sq]

How did they get the car titled if it was stolen?

[@Whatsupeiththestupidhandlebs]

Guess he wasn’t smart enough to do his own research before he bought the car. Oh wait, he uses tictok so we know he’s not smart.

[@jonshort]

That front splitter scrape from the tow driver at the end was painful to watch.

[@bobshowup2501]

Carvona needs to start hooking up a Reader to each car they are willing to take in so they know from the start if it's a legit vin or fake and then reporting it, that would also slow down thefts from steeling cars as there wouldn't be as much of a market for them.

[@bobbycuesroadhouse2204]

That tow truck driver driving the mustang up the roll back 0 fucks given

[@kaldaninja]

Criminals will try and get the upper hand anywhere they can it isn't carvanas fault

[@roninthedestroyer8958]

How was he able to register it

[@jasonlommen4769]

Why do people continue to buy cars from Carvana, that company is a complete joke. F those guys.

[@OrionCorsari]

Devastating??? Cancer is devastating. Seeing your child die is devastating. Finding out the car you spent a lot of time “detailing” is stolen - meh - not so much.

[@sunnyscott4876]

And I still see cars being delivered on Carvana trucks. Just saw one last week. I'm in SC, btw.

[@barrymccaulkiner7092]

99.999% of people will only check the VIN displayed on the dash and the door jamb. 0.001% of people check the VIN in the ECM. Plus how do we know the ecm hadn't been swapped between this mustang and the other? The mustang in Texas might have sold its ECM to this guy. Another thing, VINS can also be rewritten aka changed by higher level car scanners.

[@billmulcahy3594]

Since when is a mustang gt a high end car? Just because you polish a turd and ceramic coat it, it’s still a turd.

[@rodx5571]

What's the lesson? Check the VIN with a scanner. If it's different, call your mechanic friend and borrow his 5000$ pro scanner and do a Forced VIN write. Or don't buy from carvana.

[@LayzeeGiant]

If your life is in ‘total devastation’ over a car, you need to reevaluate your priorities.

[@klausschwab6808]

yea i felt bad but just shows what a waste of time buffing waxing and detailing a car is like get a life.

[@phillipdavidhaskett7513]

"Total devastation"? Nope. A minor annoyance at best. They'll get their money back, after driving the cars for a year for FREE. Total devastation is having your car stolen, and being forced to ride the bus to work the next morning.

[@MN6WS6]

It's called VIN cloning/fraud, and it happens a lot more than you hear about.

[@sherita4404]

What is a 150 point inspection? Is it listed or it just sounds good?

[@highrzr]

So, my question is why did it take 13 months before it was found out that it was a stolen vehicle?

[@tooge47]

when Carvana first arrived, I wondered WHO would even BUY a car this way?"

[@seashackf1]

Me too and I’m still wondering it. Can’t believe people are that lazy when spending that much money.

[@tooge47]

@@seashackf1 the masses are asses

[@seashackf1]

@@tooge47 and getting dumber because of things just like carvana. 🤦‍♂️

[@tooge47]

@@seashackf1 getting dumber because of DUMB people BUYING from Carvana

[@stevenhaffley9852]

People who can afford to, sorry you cannot.

[@DBR00]

This is a rare occurrence where the original owner of the vehicle will get it back in better shape than before it got stolen.

[@nicoletambasco9210]

Bet the owner never imagined getting their car back better after it was stolen!

[@kman-mi7su]

They won't get it back. If their insurance paid out on the car already, its property of the insurance company now.

[@alexandrawilson1998]

Both of these customers should be held accountable for stealing

[@Pedantic1953]

Doesn’t that make Carvana guilty of dealing in stolen property? If ever there was a situation of “knew or SHOULD have known”!

[@LygerTheCLaw]

@@wizard8437that's all irrelevant, the law is anyone in posession of stolen merchandise can be charged as an accessory. carvana took control of stolen merchandise and should still be accountable as anyone else would be. if this continues to be a trend, then they need measures to be more careful.

[@irrelevant2235]

Carvana didn't know that the property was stolen so why should they be found guilty? If you bought a car which which was stolen but you didn't know it was stolen and you later sold that car, should you be found _"guilty of dealing in stolen property"_ ?

[@Pedantic1953]

@@irrelevant2235 you’re right. A national car sales company like Carvana should bare no responsibility. They did not know it was stolen and they had no responsibility to look into that possibility before listing it. I mean how could they be expected to suspect that a person might steal a car and then sell it. It’s not like they have a reputation or nothin’.

[@kevincooper8232]

@@Pedantic1953 You're just not getting it. If a company or an individual person legitimately didn't know that a product was stolen, why should they be found _"guilty of dealing in stolen property"_ ?

[@Pedantic1953]

@@kevincooper8232 No, I'm getting it.They should not be expected to find out if it stolen. That makes perfect sense.

[@dr.OgataSerizawa]

@2:23…..she says the guy that bought the car from Carvana ‘really misses his Mustang’. What about the guy that the Mustang was stolen from??? Does he miss it? Or was it an insurance scam on the original owners’ part??

[@inmcity]

What’s sad is that car has already been written off and will end up at auction as salvage or if the VIN has been cancelled, parts.

[@01gtbdaily30]

Calling a Mustang GT or a Camaro “high end cars”is kind of comical .

[@Surannhealz]

1:33 This part is weird. A detective scanned the OBD port to get the VIN, which was different than the VIN printed on the exterior of the car? Why did a detective have access to the OBD port?

[@niico76]

Maybe the guy was pulled over, or he was having to go through car inspection?

[@brianhoppenrath8379]

So when you register a car with the state, shouldn’t it show up stolen?

[@bobmazzi7435]

I'm a bit surprised that the VIN in the cars computers was not updated as well. My first thought was that someone had replaced the computer with one that was from a stolen car. However, if there's another car running around with that VIN then that's obviously not the case. Seems like the thieves cloned the title and cut a new set of number plates to apply to this vehicle.

[@victorjones7071]

Ahhh Carvana! The vending machine that sells you a stolen car.🤣🤣🤣🤣

[@Flussig1]

"Total devastation" obviously someone whose never experienced real devastation.

[@rm4786]

That repo driver needs to understand that by putting some wood on the floor to not damage any low profile parts on sports cars

[@MISSLOVELY_REE]

😢😮 i will never buy from carvana

[@UnknownPerson-ub8ox]

Aww so sad but I hope rightful owner got his baby back😢

[@ms.k3837]

They should make a new police division where customers can have them check the cars out before buying it to make sure it isn't stolen

[@sootymammal2891]

So is it time to shut down Carvana yet?!?!

[@ricksomething]

Why? Are you a communist?

[@bajabret60]

I had no idea the OBD read VINs. How long before thieves figure out how to reprogram that with the fake VIN? Dang, that looked like a nice Mustang, too.

[@stevenhaffley9852]

As soon as they develop nuclear powered cars about 20,000 years from now, since the vin number is stored on a ROM chip, and rom means READ ONLY memory.

[@portlandgirlx0x096]

These are hot rods, not "high end" cars! Please. 🤦‍♀️

[@rustysteed8414]

Everything is a "high end" car these days!

[@j29maniac]

Compared to my Dodge Dart, these are absolutely "high end" cars! 🤪

[@edhoss5531]

Total devastation? People who lost their homes can be totally devastated not for a high end car. Comon man.

[@PlAyHoUsE305]

“Comon man” Learn how to spell DUMB DUMB

[@Cucumberflavoredmustard]

Most industry "disruptors" are shady. If it were legal and made money, it would already be the industry norm.

[@cruzan8183]

I recently purchased a car from Carvana and ended up returning it. The car was in an accident and was pulling to the right. Trying to find someone to speak to after your purchase is almost impossible. I also paid too much for the car.

[@jasongonzalez7409]

If someone sold you a stolen car, shouldn’t they get in trouble. If a corporation sold you a stolen shouldn’t the consequences be worse. Am I dumb for thinking this?

[@CharlesCurran-m9p]

That’s pretty easy to check unless they switched the vin tags.

[@damerabbit]

Computer scans shows the true vin

[@MsSarcasticity]

aww you gotta find another midlife crisis car now

[@sloppysimpleton]

I’m still waiting to see a ‘high end’ car. I only saw two Mustangs.

[@odinsmojo]

He should be glad, my neighbor bought a car from them and over a year of waiting the car has yet to show up. Their support just keeps saying it is on its way.

[@the_bencredible]

I almost bought a car from Carvana in 2020. Thank god I did my research and read a ton of reviews and horror stories. Ended up going to Carmax (probably no better) but it was a smooth and pleasant experience and I haven’t had any issues since.

[@Seanpfree]

Carvana is suddenly responsive ONLY when a platform exposes them. They care about image and perception, not customer satisfaction. Carvana and most other companies in this sector would do nothing to help the customer forcing them to take their company to court. If it were a customer that didnt have much money and bought a cheap car, they would be left high and dry.

[@eastender74]

I love how the report only quickly talks about how the mixup really happened and then doesn’t mention it again. And that is how they got the real Vin number by plugging into the vehicles OBD. Nobody would assume that the number outside the vehicle would differ from that 🤷‍♂️ This obviously now has to become a new standard in vehicle identification. I certainly will do this on my next used car purchase.

[@thedude2897]

I sold my Mustang to Carvana last year. They didn't even try to sell it. It went straight to auction. A Ford dealership 4 hours away bought it then sold it.

[@jorgelcamacho670]

Who in their right mind would buy from Carvana?

[@daboiikev6955]

The rich

[@isaac198428]

Carvana: *”Customer experience is our number one priority”* - We have mechanics who do a 50 point thorough inspection of every single car before a sale even taking a hundred pictures of both the good and the bad like any dings or paint imperfections for full disclosure… *Confirming the vehicle computer vin by plugging a computer in the OBD port which literally takes 2 minutes* is NOT amongst that PRIORITY! 😂

[@redneck94chevy]

How do we know the computer is from the stolen car and the car is a legit one? Wouldnt that show the scanner the stolen vin if someone didnt reprogram the computer?

[@SZUSEast1]

imagine saying a Mustang is high end! lol

[@PlayerX8110]

The real crime is calling a mustang GT a high end car 😂

[@me8042]

It’s still VERY sad that these companies won’t do anything until an entity like a tv channel steps in.

[@NotoriousALX21]

You can't tell me the state is not in on this. I mean how are they getting away with putting fake VIN numbers on stolen cars and then reselling them . Not only that who is providing these stolen vehicles question mark and who's allowing them to register these VIN numbers are real? And to top it off it's not even the first case it's the second case in nearly 2 weeks

[@Naldo_S1K]

😐

[@James_deen]

The people who reported these stolen are people who didn’t pay their car payment got it repossessed, then made a payment but the car was gone.

[@Darci3333]

If ever any business needs to have in place a way to check out vehicles before purchase and sell it should be companies that are in the business of selling and buying cars and they should be held completely and totally accountable to do so.

[@kid10249595]

I mean it's appalling at this point, they've done this numerous times now but haven't suffered any consequences. Yet if I as a common citizen sold a stolen car in the same manner, it would be hellfire and brimstone for me. It's frustrating to watch the double standard between companies and the common citizen play out.

[@lionl8250]

The real crime is calling a mustang a high end car

[@Viper42104]

Carvana needs to be investigated for the sale of stolen vehicles.

[@ASAPLocksmith]

How did they discover it was stolen? Why did the detective suspect the vehicle enough to plug in the diagnostic tool?

[@MrBPC76]

Carvana's 150 point inspection just means it was in their system for 150 minutes at some point. Anyone who buys a car from them is taking a huge chance. It's pretty obvious that they do no research into the vehicles they sell.

[@machone539]

New Carvana slogan "Buy a car from Carvana. Get a free roller coaster ride"

[@quantrellellis9482]

What is her name cause I’m going through this with Toyota

[@86LukeM]

The 100 point inspection is bullshit. Especially with some used car dealerships. Once saw a Carvana come into the Audi dealership I worked at. I asked the tech "how is it?" He looked at me and said, "it's junk. It's junk." Even dealt with a Drivetime customer, who had a warranty at a shop I worked at. She did the math. That by the time she paid that car off. She would be paying for the car twice. It wasn't rare to see DriveTime cars with issues, not long after a car was purchased. Even worse was having to stay by the phone, because a service advisor or my boss had to go to lunch or the bathroom.