What do cloud support engineers do?

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[@JoshMadakor]

🖥 Get into IT in ~3 months! (My Hands-On, Practical Course) 🖥 coursecareers.com/explore/it/ref/18242/ Patreon / Discord Access (You can reliably DM Me here): www.patreon.com/joshmadakor

[@jackneely9404]

@josh - Idr. Do you have a video demoing your course? I know you a video talking about it. Do you have approval to give a sneak peak? I want to advertise it for you (for free ofc, just want a video to share out). Like, what is the table of contents and what is the format Luke? Who is it for? Etc.

[@stardestroyer59]

I am technically this at my job even though my job calls me a sysadmin. It is a great job with upward expansion. I get to learn something new pretty much when I want, which is most days. I am glad I got into cloud, it is everything I ever wanted and more, I can't wait to become a cloud engineer and later architect in the future

[@JoshMadakor]

Heck yeah, thanks for sharing your experience. I agree with everything you said. You def going to learn something every day if you want to :)

[@GanNing221]

Thanks for explaining about the role, man.

[@JoshMadakor]

No problem chief!!! Thank you for watching :)

[@jamescurry6077]

@@JoshMadakor thank you also very much appreciated exactly what I’ve been looking for you’re the best !

[@JayMar14]

Nice!! I'm thinking of starting off as a cloud support then work my way to a cloud architect!

[@FM-cw8fx]

Cloud support eng duties are the same as a support engineer on prem such as supporting onprem cisco devices or firewalls like palo alto firewall. A senior support engineer can earn more than a sys admin or a network engineer. Like you mentioned they can transition to a solution architect, sales engineer or Technical account manager. Working at Palo alto networks i was earning 120k base salary. Now working for azure networking support at almost 138k base salary. With stocks bonuses... it goes higher

[@hz1056]

I have 3 years now as a Tier 2 Senior support engineer. Work closely with Devs, business leaders and users to fix issues. Also work with Site reliability engineers quite often when our application experiences catastrophic issues. CS degree Azure fundamentals Comptia security + Comptia CYSa+ What step would you take next to get into cloud support? Certs or Knowledge wise.

[@StrivingSoul00]

Ayy Josh Consistent 🎯

[@JoshMadakor]

Shoot, thank you so much haha

[@crnelious]

i can explain since i work for microsoft as azure support engineer literally what you said. we get two cases a day that’s within our scope of work. majority of the time the issue is a bug, the customer is an senior system admin & he wants his handheld or what the customer is trying to do doesn’t exist. it’s a chill job for us vendors but it’s hell for FTE’s. you get this sev A cases and you have to stay on the phone for HOURS trying to solve a customers issue.

[@BadWeatherfreak]

What is FTE?

[@crnelious]

@@BadWeatherfreak full time employment

[@BadWeatherfreak]

@cornelious4246 ahhh ok. I have been doing the coursera courses on Azure. Going to take the AZ900 soon.

[@Nemixx]

Would you still consider it entry?

[@JoshMadakor]

Thanks for the verification, super glad to see your comment. Also I laughed hard at this: _"he wants his handheld or what the customer is trying to do doesn’t exist"_ lmao.

[@slavanba3536]

Hello Josh! I've been watching your videos for a long time and I`m finding them very inspirational for me and my career specifically. But I probably need your advice anyway: I`m a high-level security specialist with expertise in SOC, as a security analyst (ISO, NIST, PCI-DSS), and security architecture for on-prem solutions mainly. I want to develop my career more - so I cover all of them with pentesting and python and cloud sec. (trying to). I'd like to ask for your advice: What career path would you recommend if that path includes a high-income and secured position? Maybe cloud sec? Also, I have very broad experience - but I haven`t a lot of certificates, would you recommend investing in certs first? P.S. Because of such broad experience I'm thinking of opening my own firm...but I have no starting capital and confidence for that. Have a nice time in Japan! I always want to travel there.

[@JoshMadakor]

Hey! Sorry I missed this. pasting it here, just in case! Hey! I was actually going to recommend opening your own firm, haha. Maybe become a vCISO or something. If you want to make more money, I've kind of landed on two ways to do this in Cyber. Either go management and start trying to go for senior leadership/CISO in the private sector, or go Application Security Engineering if you want to be individual contributor. Honestly, you are getting to the point where you are starting to max your stats out, so it might be worth venturing into doing your own thing. Sorry not really helpful. Your level is kind of beyond mine and I got out of conventional cyber because I didn't feel like moving up any more, :{

[@tbakes1371]

Hi! I've watched several of your videos, thank you for all of your information. Do you recommend taking a math course thru WGU or a local community college before attending WGU to be easier?

[@yomema8234]

Hey Josh I am on the fence between the general I.T degree and the cloud computing can you do a quick video on the pros on cons of both

[@JoshMadakor]

Hey Yomema, I added this to my list of videos to do. In one sentence, I will say the cloud degree is better and way more marketable, but the drawback is that it's more than likely going to take longer than the IT general degree

[@TechStan_Worldwide]

Hey Josh, just got a final round interview invite for a CSE Containers position... any tips to kick butt in the interview?

[@Hunter_of_Darkness]

How do I know that I'm ready to land a job as a pentester?

[@JoshMadakor]

When someone hires you haha. This is literally the answer. Just do what you can to get good and start applying :)

[@jackneely9404]

One thing you can do is talk to employed pentesters and ask them this question. You can apply to pentesting roles and ask for feedback. You can also get the OSCP - that's a decent benchmark for "entry-level" pentesting roles.

[@Hunter_of_Darkness]

@@jackneely9404 Because Mr. Josh Madakor was a Pentester so I asked him this question. There is no Pentester in my country Iraq it's not a common job in this country, I already asked teachers that do Ethical Hacking and cyber security teaching and they told me to do a lot of CTF before landing a job in this field

[@jackneely9404]

@@Hunter_of_Darkness They're right. I hear CEH is bigger in Pakistan than OSCP.

[@jackneely9404]

That may be the case with Iraq, too. I would search for jobs in your area and see what offensive security certifications and requirements they look for.

[@bones10x]

What did you mean by enough social skills? 👀

[@ambotngababoy]

I was offered to do this, but hesitant since I am hearing-impaired.

[@Doomdog4]

Would you say a Cloud Support Engineer is something someone should consider doing if they've been doing general Systems Administrator work for x years? Like, someone with no cloud experience or should they aim for a different entry-ish cloud job?

[@jackneely9404]

Imo if the pay is there, 100%. Cloud Administrator is another one.

[@jackneely9404]

Also Cloud Analyst if you find any roles like that. One thing with Cloud jobs is they can be labeled as something else. It may help to search other positions and read the job descriptions to see if there is any Azure or AWS involved, and ask what percentage of the job is Cloud during interviews.

[@nahidsarker69]

​@@jackneely9404what is the name of the role that look after cloud security like a soc analyst?

[@jackneely9404]

@nahidsarker69 Cloud Security Engineer is one.

[@nahidsarker69]

@@jackneely9404 isn’t cloud security engineer an one kind of devops mixed with security? I mean is there any role like a cloud security analyst who looks after cloud security like soc analyst or is it sysops admin?

[@Necheogbucyber]

Get my azure fundamental and studying for my az104 u think I could get a intership when I’m done with highschool in may next year ? For support engineer?

[@mpkp2011]

What type of tech consultation is there? I have really strong social skills and know this is the route i want to take

[@JoshMadakor]

Tech Sales for sure, lol ^^

[@owenzmortgage8273]

Misleading KZbinr. Support engineer associate for NG, level 1, level 2

[@JoshMadakor]

Who is misleading? 🤨

[@brsugarbabe]

Hey Josh. Do you a video about cyber security analyst? Thanks

[@JoshMadakor]

Hey, I do have a few actually: kzbin.info/www/bejne/iWjLl5qGfJd0js0 (current job, SWE + Cyber) kzbin.info/www/bejne/jmTainiKntaSh5I (v2, just a fun video) kzbin.info/www/bejne/q3ncZKKDbLOhpbc (Cyber PM/Technical Writer) kzbin.info/www/bejne/nXeVmqCYhLtprsU (Cyber PM/Vulnerability Management) kzbin.info/www/bejne/qqCrgYOmp7eBp8U (Cyber Analyst, Governance, Risk, and Compliance) kzbin.info/www/bejne/o5ncdn-gptVogtk (Cyber Analyst, Cyber Operations) Hope this helps!

[@greenfractal]

You described this job perfectly, that's why I don't do it anymore, lol.

[@gainzovereverything7719]

So it not a good choice in career? 😅

[@JoshMadakor]

Lmao, glad to get some validation, sorry about that though 😂

[@JoshMadakor]

lmao, It's actually really good for starting out or at least early-ish in your career. it will make you freakin strong and any job you get afterwards will seem easy

[@greenfractal]

@@gainzovereverything7719 It can totally be a viable career choice, just wasn't a good fit for me that's all. Don't let my experience discourage you because you really do learn a lot. The work itself was interesting actually, it was mainly just that I'm bad at BSing over the phone if I don't know what I'm talking about, so it was too stressful for me. If it had been 100% over email, I might have lasted longer!

[@NomsaTsotetsi-g9z]

@@greenfractal I appreciate this honest review a lot.

[@tylercoppola6413]

Hey, I’m looking to get a degree in cybersecurity. I finished 1 year of community college. Would you recommend finishing community college and then transferring to WGU or just go straight to WGU

[@JoshMadakor]

I would personally go straight to WGU because the opportunity (and actual) cost tends to be much less from WGU. I did enjoy my community college experience, but if you are satisfied, then you can go straight to WGU :)

[@tylercoppola6413]

@@JoshMadakor thank you for the response. Do you think WGU will be very difficult for someone with not that much cybersecurity knowledge? Any books or other resources that would help before starting?

[@insightsmundoafora]

Thanks for sharing that!!!!

[@nogoogle6349]

Appreciate you Josh!

[@JoshMadakor]

I appreciate you appreciating me hahaha. Thanks so much for the comment and watching ^^

[@vatsaakhil]

Which one would you recommend? I have similar offers from silimar companies: 1. Solutions Engineer 2. Cloud Support Engineer

[@dhangrad9836]

Hi thank you for this informative video. Just inquiring what would a cloud developer role look on a work basis.

[@LEVI-hv8dw]

Basically it's a BPO but on cloud

[@vegeta1818]

What is BPO

[@Theinsomniac826]

You can copy and paste errors in google in order to get answers

[@greenfractal]

Googling does help a lot, but as someone who has done this job, the people who are calling for help are often admins who are technically inclined and have already tried Googling the error. We had internal KBs and such that also helped (as well as Microsoft's docs), but often you would get weird complicated stuff that made no sense, or even stuff that had just never happened to anyone before. (These are not your average users asking for a password reset.) The hardest part was not scaring the customer by revealing too openly that you had no idea what you were doing half the time, lol.

[@JoshMadakor]

Lol, yep, you sure can. @greenfractal7860 gave a SUPER good response to this. Excellent response in fact.

[@Theinsomniac826]

@@greenfractal Thanks!

[@queenofqueenstarot555]

Josh Microsoft just dropped a cloud support program with coursera I would love to see a review.

[@JoshMadakor]

I'll check it out!