What is an ebay seller to do if this happens to them...

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[@pupsterpicker3635]

Dave, this guy with the blue point tools, is 100% a scammer!

[@mauison]

Message them and say you shipped what was in the photos and ask if maybe they purchased a similar item from another seller. I believe you can also get the weight of the box you sent from the post office.

[@the_return024]

Plp steal tools be safe

[@savvystealsanddeals]

I had a customer threaten negative feedback, I didn’t respond, instead I immediately emailed eBay reporting him going against eBay’s policies. I never heard from, nor gotten negative feedback or anything from him again.

[@erinbarclay5316]

The hair cut looks great, Dave. I know without really knowing you, that you would never do something dishonest. He is definitely not telling the truth and is taking advantage of sellers online. It’s Sad that people can’t just be truthful. You are a wonderful human and anyone that watches you, sees that! Keep being awesome. Lots of ❤ to you and your family!

[@lorienewman5247]

Love the cut!👍🏼

[@lorienewman5247]

If you have an iPhone has a measuring tool on it.

[@RepairGeezer]

weigh the package he sends back you have the weight of the package you sent him ,it proves its not what you sent .

[@mattyjblige]

Dave, USPS will have documented the weight of the package as it comes and goes to new facilities, and they will be able to pull that information up for you, upon request- and i think they will have actual photographs or stills from video to prove it. I would definitely report this buyer as an online shoplifter and give out his username so other resellers can block him.

[@lisad1623]

I'm also wondering if you cand send him a picture of the case from your listing v the one he is claiming you sent? Show that you know it's not the one you sent. I also love the weight idea.

[@donnitacoble3952]

there is no need to weigh the package the guy is a scammer

[@mattyjblige]

@@donnitacoble3952 we know the guy is a scammer but there are ways to go about proving it.

[@vintagebodymindsoulradley9151]

USPS weighs the package and see if and when something happened. Lol.

[@pupsterpicker3635]

You should absolutely block him

[@twinnish]

Go to Joannes and get two extra long, measuring tapes and put one on a vertical bar in your storage area and one on a horizontal shelf. Tape them on with clear tape. They won’t move and they will be very accessible when you need them. I’ve done it on my sewing table before and it’s very useful.

[@CatIndovina]

Hi Dave! I LOVE watching your videos!! I had a buyer say the item (a ring) was received severely damaged yet there was ZERO damage to the protective ring box or the outer packaging. The photo he sent showed a ring absolutely destroyed (all bent up). I told him to keep the ring and I refunded him the $9 and shipping. I knew that was NOT the ring I shipped ass my listing was in mint condition. Long story... he was also a seller on eBay, only selling this particular brand of rings. After a few months I looked at his feedback and I saw where he as accusing someone else of doing exactly what he did to me! His buyer left negative fb and he was responding, trying to clear his name. Oh, and his screen name translates to metal twister (I probably shouldn't say the actual name). GOD IS GOOD!!

[@pupsterpicker3635]

Threatening negative feedback is extortion and against eBay policy

[@heavensentssmokingchannel9847]

eBay doesn’t really enforce policy about feedback, I have negative feedback from buyers who cancelled transaction before paying and eBay wouldn’t remove it like 2 days ago, so it’s a Crap shoot

[@Shoot4AlarmFire]

Sadly, eBay does not enforce this, much like whatever else they promise sellers. Cute thing they say, though!

[@nancysnotions072]

Like the haircut and am proud of you "sourcing" your own inventory. On the return of the missing tools - I had a similar situation with an arrived broken item. The photo the customer sent was not the item I sent. My approach was to ask the customer if they had ordered more than one of this item from different sellers as that item was not the one I sent. Customer apologized and said that they did order more than one and it was not mine that had arrived damaged. Honest mistake on her part OR if she was trying to pull a fast one - realized that I was paying attention.

[@mauison]

Yes, this would be the best way to handle a situation like that, even if you're 99.9% sure they're trying to scam you. Message them and say you shipped what was in the photos and maybe they purchased a similar item from another seller.

[@briansanderson827]

remind him that ebay monitors all communication and they don't take well to people threatening sellers or buyers - and that usually scares off the negative feedback

[@christinemendes6425]

When I need motivation....I find 1-2 items that are easy to list. That usually gets me headed in the right direction.

[@pufles65]

Your hair looks nice and cool Dave I really don’t miss the Florida humidity. Lived in panhandle for 8.5 years I really hate humidity 💐

[@74Vintage]

Haircut is spot on.

[@imjustareseller]

Your son isn’t showering for 40 mins. We were all boys once, shit with cell phones now…. 🤣😂🎉

[@karrief5620]

Gotta teach him to consider others though and start earlier and just finish in bathroom/shower. Lol conserve the hot water.

[@teambourne]

Dave with the master marketing ad read for his Capital One sponsorship

[@CeilQuinn-hc1cr]

Hi Dave,if someone did that (sending him an empty box) wouldn’t the shipping cost been less?😮

[@carolhearn8157]

Your case with the tools is one of the rare ones where I would call the police department serving his address and ask how to file a theft report. I wouldn't include any extra information but just explain that you sold him the item and have a record on video for your youtube channel of packing it (including what the case looked like). I'd say that he alleged he received an empty case but when he provided pictures, the tool box was not the one you had sent and that his story about what happened changed several times during his contacts with you. I'd use the following words: "I'm a fulltime online seller on ebay, Mercari, and WhatNot. In over __________ sales, I've never had a buyer allege receiving an empty box although I've heard from other sellers that this does happen occasionally." I wouldn't let this go; it's just like having him break into your car and stealing the package from you - except that you have video catching him in his lie. Good luck.

[@gemeni-dreams]

Great Haircut Dave! You look happy and feeling good 😊 Good that you contacted the PO. Probably my guess is because you mentioned police that the buyer closed the case!! 😂 Nice 🙂

[@beardedpoketuber]

ebay will 100% close a return you opened if you go file a chargeback against them with your bank

[@mikemetco1966]

Hi Dave. Here's a suggestion to alleviate some of the heat buildup in your storage container. I used this idea in my shed and it works pretty well. Pick up an inline fan, you can get one from Grainger or any home center- maybe 8 or 10 inches, square or round. Then cut out a hole on one end near the ceiling of the container and mount the fan. Air flow should be toward the outside. On the other side cut out an equally sized hole to act as the fresh air flow in. Then mount a fixed grill on either side outside of each hole in the container to finish the job. You can even get fancy and wire it to an attic thermostat for automatic operation, or just a simple switch will do. This will at least remove some of the hot air that accumulates in the container. It's not AC, but will definately help. And don't operate it when AC is on, of course. Mike from NY

[@TheThriftMomma]

I would absolutely not let him get away with trying to scam you. I cant stand people like that. I filed a police report on the last one thay tried to scam me. I got my money back & found out the person had multiple police reports filed against them for online theft.

[@lostworldvideogames]

My best way to explain the current Florida weather is to turn on your oven for 20 minutes and when you open it and feel the oven heat hit you in the face, welcome to Florida 😂

[@ADHDaveFlips]

Haha. So true

[@dymanroye2919]

I have back up measuring tape. I usually buy them at EstateSales when they’re a dollar.

[@johndesposito1475]

When I sell items that are mailed, typically over $100. I take a snapshot and print out one for my files and one that is mailed with the item to the buyer. That way, there is absolutely no question as to what they bought and received. It's a bit more work, but worth it! 🙂

[@MrCharlesray]

This is a virus spreading through eBay and they must get on top of it, dishonest buyers making purchases, once package arrives they just take a photo of something worthless and they get their money back and seller a worthless item returned to them, Heartbreaking to see wicked people taking advantage of sellers like you, honest people working hard to feed their families and people abusing it. Always fight Dave, don’t let them get away with it. Cheerio! :)

[@FeelinFroggyFinds]

You find it hard to believe because the probability of someone happening to have that box sitting around and then having to happen on your package are slim to none . He is the scammer and you should call him out !

[@EmilyPipkins]

When they tell you obvious lies, I'd be honest with them and say "I record all shipments in case there are issues with shipping damage or delivery" and then attach a screenshot of the video that shows what you pulled. Point out that the case they're showing you is completely different than the one you sent. It also may be helpful to say/ask if they ordered other tools from a different seller because the item they're showing isn't what they ordered from you. When you show you have documentation, they have no leg to stand on for their return/complaint and ebay can see that, too.

[@chrisjohns8887]

I just went through this. Crazy. eBay wouldn’t remove the bad feed back

[@robertburns7498]

it's a wheel puller. you put that in a round item with bolt in middle and tighten it up on the bolt on the puller. the puller pulls the wheel off.

[@joeylane774]

Stand your ground... I sell on Ebay also and there are some of shady buyers at times.

[@lindahutslar7733]

Very nice haircut! Great video as always!

[@karmenmrak]

When I spiral, I stop for the day. Usually, next day I get everything done 2x faster.

[@mrutherford041204]

That was perfect to send 😂😂😂 Perfect response. He is getting angry because he knows he is guilty.. karma ❤

[@TheQuirkyPicker_Chad]

Look at your shipping label. I assume you weigh every box before you print the label. What is the weight on the box?

[@autumnmcewing9211]

You hit the nail on the head just go through all stuff and donate ( not to goodwill ) or throw away I just did this ❤❤❤

[@carlosfields9937]

It wouldn't weight the same so the post office would know some then is not right here!

[@TravisInDallas]

I always thought Florida was like Hawaii until i started watching resellers there. Now i realize its closer to Louisiana than Hawaii. Its either very hot & muggy or raining. 😂

[@RickInMaryland]

It's not even fair to call it heat. I grew up in the Mojave Desert. It can get upto 120 in the Summertime, but there is absolutely no moisture in the air. When you sweat, it immediately evaporates. The heat there can actually feel good. In the Southern U.S. the humidity makes the heat insufferable. When you sweat, it's ain't going nowhere. It just clings to your body. The air is so thick with moisture, it's harder to breath.

[@One-Eyed-Willys-Rich-Stuff]

It surprises me after all your sales this is the first time it has happened to you regarding the scammer. Regarding the measuring tape, my wife steals mine all the time. I have like 5-6 at this point because she keeps taking them and misplacing them, so I buy a new one. They eventually get found but then also all get misplaced again. Ughh.

[@FLthrifted]

I have dealt with a credit card dispute before and eBay WILL close out the "return" case BUT at the same time eBay WILL notify you by message stating that a claim has been made with the credit card company and allow you to state your side. I honestly wouldn't worry about him anymore until you hear something from eBay itself about the dispute... until that happens hes all talk!

[@zbsportscards]

Great video! I enjoy watching these while listing on ebay

[@angelbabe1977]

Just me, but I don't think I would be leaving the cds, dvd's etc in the storage unit. I have always been told heat will damage them. Not sure how accurate, never wanted to chance it.

[@stevedoyle5987]

Look at his feedback given. My guess is he has a history of this. I had one that claimed a book was in bad shape and threatened to leave negative feedback. I told him I would do a return and he went ballistic. Looked at his feedback and and he had 47 negatives given in 6 months. All almost all identical.

[@russianrhino]

Almost had the same situation. Lady purchase glass bowl with lid and she said the lid was broke when arrived. I asked for photos and open a return. She kept going on about how i purposely sent a broken item. I kept telling her i am happy to help her, just open a return. She refused to send photos or to open a return. Now she leaves a negative comment saying i was unwilling to help her and only wanted to scam her...unreal

[@flippingmaggie6397]

Did they have an order of tools from another seller? That happened to me once.

[@sinisterbutterfli]

See I'd be so tempted to write back "This is great content to my KZbin channel, keep the mad ramblings coming." Keep up with the case through the post office, if the credit card company sees that a mail fraud investigation is open they might think twice about refunding this guy.

[@Ir-of4zn]

Why don't you still pursue the claim with the postal service. They would be able to tell you the weight of the box upon arrival to the buyer. Don't the mail service provider take a picture of the box when they deliver it?

[@carriew172]

Sounds like that dude bought multiple items... I would just say thats not what I sent. I always include a packing slip so they knew what came from who... lol... if that makes sense. Great haircut and your storage container is looking so much better.

[@user-zg5sr2zh7j]

David I highly recommend you report that buyer to ebay. ebay should know he is obviously a scammer. To protect yourself and future sellers. It is just crazy what the buyer is trying to get away with, ebay would have to side with you.

[@audreys2943]

Dave, love your content. I'm sure you've said it at some point in past videos but what's the average about of listings you put up a day/or week? *This comment brought to you by Capital One*

[@johnnyshags2]

Florida is so humid/ muggy that the air is thick and sticks to you lol

[@johndesposito1475]

Maybe you should try out a new system, just to make things 'fresh and interesting '. Why not buy for one week, then list and sell the next? And alternate between doing both. Inbetween you go the the Post Office to mail out all the sales and any other 'errands' you need to attend to. Like I say, just for a variety in your life! 😁 PS, You never know??

[@kellyredinger5974]

Don't let the scammer get away with it, please ! If you refund, it just lets him do it again to another seller. Fight this please.

[@chrisjohns8887]

Can’t leave negative feedback on a credit card dispute. Seller protection

[@tonya4689]

When I can't find a measuring tape, I use a box that I know the measurements for and just hold it up next to the item. Pretty accurate.

[@eleanorrouxel122]

If you have ceramic tiles on your floor, you can use that a measuring tool. 12 inch tile or 18 inch tile. I do this in stores to see how long or tall it is.

[@74Vintage]

Check the weight on your label. It will never end until you block. eBay is better removing negative lately especially in this case

[@keithmayou2214]

I had similar situation with tools sent 69 piece set customer said he ordered 454 piece set and stopped payment. never even advertised a 454 piece set bad thing was ding from eBay

[@bonniepiehler693]

The delivery scan will show the weight when it was delivered. An empty box will weigh a lot less than a box with tools in it. You should have that information ready as proof of delivery for when the credit card co contacts you.

[@Ir-of4zn]

Your hair was okay. It was the beard that needed to be shaped and cut....😅😅

[@valeriesantos8178]

I nvr gave focus to either… only his ADHD 🤓🤓

[@nancycoonis3957]

I’m like you - I would want to prove to him that he is wrong. I would send him a copy of the pic he sent you and a screenshot from the video showing that it’s not even the same case. Also send him a link to the video. Finally show him that USPS shows the weight and it is certainly more than an empty box. And remind him that you opened a case with USPS!

[@TheThriftyVeteran]

I dont even use hot water when its summer here in AZ. 😂

[@darktoylord]

I got people trying to scam me all the time. If it was something that I truly screwed up, then yes, I will take care of them. But when I get a return request on a 10 dollar item, I know they are just looking for a free item. I accept the return but they have to pay the shipping. I never hear back from them again.

[@mysterydivadivers6166]

You could let the scammer know that USPS weighs the package at every scan and that you have contacted USPS and the weight was the original weight all the way thru the system including delivery ! His statement is feedback extortion so if he does leave negative eBay will remove it

[@FeelinFroggyFinds]

He understands what he is doing Dave he is waiting until he gets his money. He isn’t going to leave negative feedback because he knows you can respond. Reselling is your main job and doing this to people is his. Question for you 🤔 where did you ship the package? Do you know if it was an international sale?

[@juliofranco1043]

Sounds like that guy knows the system and is taking advantage, him sending those messages after he got his refund however is just adding insult to injury. Report him to eBay so this type of activity gets tracked on his Account. Also I had a similar situation happen to me on eBay where someone opened up an item not received case in the morning and by evening it was closed by eBay because they said the buyer also opened up a dispute case with their credit card company. There was delivery confirmation and everything. I think this is eBay automatically closing out the eBay dispute case after they get notice that buyer has also opened up a credit card dispute. Case was technically decided in your favor/your not at fault so I think eBay automatically blocks negative feedback the buyer may try to leave. Good move on blocking him as a future buyer however to block any future dealings with him.

[@TheBGOH]

Honestly do not let guy get away with it, the beauty is weight. You have proof of how much it weighed when you shipped, and po does check. What does the guys feedback look like?

[@bartermania]

It’s all a conspiracy against Dave … capital one got free marketing and a tool set , which is currently sitting in their warehouse. Instead of “what’s in your wallet”… they deviated to say “ what’s in your feedback”

[@RickInMaryland]

What's funny is when Dave said "Capital One" I was just logging into my Capital One account.

[@salemvaneveryiv]

You can prove by the weight you shipped versus the weight received.

[@HiggsIIBoson]

Had my first return recently. Bought item, broke item, says i didn't describe it as broken and claims not as described. Im out 90 bucks and 2x shipping....love it! Not as described...

[@TheBGOH]

If case was closed by ebay, doesn't that prohibit him from leaving negative feedback, or at worst they will remove if you are not seen at fault?

[@sammonicuslux]

Did you check his feedback to other sellers yet?? Also, BLOCK is your friend. I have gotten so disgusted with "returned for fit" lately, that I block the buyer after the return is done. I post photos with measurements, write out the measurement and write multiple times in condition and description "PLEASE CHECK MEASUREMENTS!" Last one: "The waist doesn't stretch as much as I thought it would" and in the very listing I wrote "waist does not stretch". I am liking Poshmark so much better AND I make more money on Posh lately, too.

[@PaulaJDW]

You should tell the guy..."Good, you get your money back, I didn't lose money....so it's a win-win" Have a great day!

[@jjjourneyman]

Give him a negative customer review.

[@Z3R0SKI]

You can’t leave negative buyer reviews which is dumb.

[@rollingwithstones]

Not an option on eBay

[@ericreynolds4902]

@@Z3R0SKI I hate it as a seller - buyers get away with everything with no consequences.

[@twiddler5593]

You can report him for misusing the Return process and/or making a false claim. Not sure what, if any, good that does.

[@rollingwithstones]

@@twiddler5593 it becomes a "he said, she said" scenario and eBay wouldn't know who is telling the truth - so, nothing.

[@exoduszusag8995]

If you offered a refund Ebay will have your back if you are a top rated seller. They will remove the feedback most likely as it has happened to me. They read the messages so just send them screen shots to clarify. I have ADHD too. Today I am having a day like you did in this video! That is extortion BTW and a that is breaking Ebay policy.

[@sarahkoltz8017]

Hair looks good! So much of eBay (as a seller) is based on buyer honesty. Which is not how it should be. But I thought they ban folks that do credit card disputes?

[@tonya4689]

I wonder if these scammers think they are the first one to come up with such scam and sellers don't know any better because, you know, we're dumb and all...

[@leerocketmailclough]

Regarding the sending of a possible empty box complaint you had, I am from over the pond so our shipping is different from yourselves, but don't you have to weigh your parcels to pay for labels, wouldn't this supposedly empty box weigh a lot less than the full one so the label would of been wrong surely?

[@imjustareseller]

This is the problem, if you don’t stand up to this scammers not only they will scam you they will scam others. Call them on there crap. Don’t ever refund.

[@tamichaffee932]

Ebay guy is totally trying to scam you! Block him & forget him. Hair looks good though!

[@lorettavanpelt7567]

Hi Dave, I love your kids!😊❤

[@ADHDaveFlips]

Thanks!! Me too

[@My_Paper_Route]

I thought people have contacted the USPS for these "Empty Box" claims because the USPS verifies the weight along the way and can verify what the item weighed at the last weigh point.

[@regalseagullGA]

Apparently having something to do in the afternoon and dwelling on it. Is called appointment paralysis. Happens to me all the time.

[@ryankennedy6778]

I had a similar situation happen to me recently. I gave a full refund without reaching out to USPS and apologized to the buyer. I then got a negative review saying to never buy from me because I'm a fraud.......I hope these aren't new scam

[@dianamorgan6046]

I think you should make sure to get that guy for your next haircut. He did a very good job on your hair. 😊

[@aldunk2360]

you're pretty much in the clear with this at all angles. now that he has opened a charge back all you need to do is provide the evidence and then once the case is closed in your favor the negative will be able to be removed by ebay. you have evidence of shipping the item....the weight of the item per the shipping label showing it was more weight then a empty box...an then confirmation of the item being delivered. boom ...gotta love some buyers on ebay... I have a huge parts store on ebay in ebay motors category and I have to deal with these types of things all the time as far as buyers sending me back their broken part an keeping my good one....sending back nothing at all...sending back a rock...etc etc etc...being im top rated plus I get to 50% refund them when they do stupid things like this and if its a scam ebay will refund me the other 50% so I get to keep the whole transaction anyhow...just aggravating how much this actually happens on ebay

[@johndesposito1475]

Remember, organization and cleanliness lead to a more 'efficient' selling aspect of your business. One of Carnegie 's courses from years ago was just on Organization. I believe in these tried and true methods even though they are 40 to 50 years old. Just an fyi, Dave 😉

[@junk-man1525]

He aborted the eBay return scam when you mentioned involving the post office and police.

[@bestbudsflips]

Keep that barber. Haircut is 🔥.

[@FeelinFroggyFinds]

You find it hard to believe because the probability of someone happening to have that box sitting around and then having to happen on your package are slim to none . He is the scammer and you should call him out

[@RandomStuff0303]

The threat of a usps fraud case always scares them off.

[@twiddler5593]

I had something similar happen where the Buyer was claiming I sent wrong item, wouldn't listen to reason, opened a dispute, etc. Turns out his son had replaced the item in the package as a joke on his dad. The next day he apologized to me and explained what happened.

[@angiedismukes8478]

You should get one of those neck fans

[@mariannetaitano9842]

We call the long showers Powered by H2O

[@RubeeMae366]

The PO would have caught a weight discrepancy on the shipped package.? I mean if you shipped a 4# package and it registered 1# somewhere along the shipping process it would possibly prove at what point the weight was changed? I think they check it at the different destinations. Not sure thoiugh.

[@dedemaycen9112]

Since Calle just measured herself ( & lost the measuring tape)measure the sword vs Calle's height... hopefully she can remember how tall she is at last measurement 😂

[@karaphadael]

A dollar bill is exactly 6 inches if you ever need to know

[@user-zg5sr2zh7j]

Please dont let that scammer get away with negative feedback. Ebay should remove that for sure.

[@lisarogers9488]

It looks like it is lovely part of Florida

[@heavensentssmokingchannel9847]

eBay does just close the case if they open a payment dispute

[@twiddler5593]

He may not have responded to your last message because you blocked him. Depending on your settings, you can turn off blocked users from messaging you.

[@gloria2284]

I understand that for you weigh whether or not to refund individuals or make a claim. You work hard for $100. It is the principle of the thing! This buyer sounds like a scammer .