The Bad: Glitchy in odd, minor ways First there was formatted notes and then for many years it was plain text only now it's back which is great. Unfortunately there are Copy and paste issues, no option to paste as plain text, for example. Also, seemingly randomly, about 30 marketing tabs spontaneously spawn. Of course it's still flaming slow. The focus has changed to the time field as well when creating a note instead of the content field changing the previously default for like 30 years. WTAF. And then there is the actual text font controls which are just plain all messed up. it used to work great before it was discontinued. Now to the good. It works and is the best option for desktop CRM, although there are really only two to choose from. If you are not using a CRM, you should be. Oh, wait, they are canceling the desktop version and that's probably why these issues exist, to push you to the cloud.