What's Going on with the Litter Genie Refills?

Today, I'm discussing the weirdness going on with Litter Genie refills.
Here are links to my other Litter Genie videos:
LG Review: • Litter Genie Review - ...
LG XL Review: • Litter Genie Review - ...
LG Easy Roll Review: • Litter Genie Easy Roll...
LG Comparison: • Litter Genie Original,...
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I'm Tom Kirby, UW-AAB, LSHC-S and I'm a certified animal behavior consultant who specializes in cats. At Kitty Help Desk, I offer affordable, science-based, judgement-free, feline behavior consults.
DISCLAIMER: This video is provided for informational purposes only and is not a substitute for a one-on-one consultation with an animal behavior consultant or a veterinarian.
All products shown or mentioned in this video were purchased at retail. I prefer not to do paid reviews or product placements. My opinions are my own.
kittyhelpdesk.com​​
Video content by Tom Kirby, UW-AAB, LSHC-S
Original music by Tom Kirby
Modeling by Miss Lucy and Miss Mina
Please comment responsibly. The best comments contribute to the discussion and help us all. Disrespectful comments will be deleted and quickly forgotten.

[@KingZoneOne]

It seems that Litter Genie has disabled the ability to contact them on their website, most likely because they've been inundated with pissed off people.

[@DD-ec6vf]

Thanks for this video. We have a jumbo that came in our regular pack and it doesn't fit our litter genie.

[@Gmavlnpah]

I couldn't agree more. In the space of three months, I noticed the price of the normal size litter genie refills MORE than double. I feel pretty betrayed by this company and I feel like pretty soon I'm gonna have no choice but to get rid of my two perfectly good genies and replace them with the models which have the more readily available and reasonably priced larger refills. This is gonna really hurt my budget and I think it's extremely shady behavior from this company, whatever their reasons (mostly greed, I'm thinking) . But thanks for the informative video. I already knew most of this info but it's nice to see I'm not the only one who's upset and confounded by what's been going on there.

[@KittyHelpDesk]

Thanks for watching! If I can find a good alternative with readily available refills, I'll definitely test it and post a video about it.

[@ChrystaAnsara]

Found this video through a Google search. I'm in the UK and availability seems to be limited to Amazon US imports... Of course I realise this as my current cartridge has just run out!

[@dawnk3610]

I had been using Catwish refill bags for my Genie that I purchased on Amazon but, like everything else I end up liking, it always gets discontinued. And this is one of those items. It's very frustrating. These worked very well including odor control. Can anyone suggest another generic brand?

[@SmallMediumToebeans]

Check out my other replies here; I'm pretty happy with a replacement brand called Lionpapa that can be ordered online.

[@debranelson2024]

This is really a bummer. I love my Litter Genie, as it has no smell and the bags are strong. (I used a Diaper Genie when my daughters were babies, and loved it, as well.) Last year, I bought 12 standard refills for $84 on Amazon. I just looked today, and they went up to $117. That is a huge price increase. Let's work together and see if we can find a solution. I haven't found a more economical way to deal with this. Thanks, Tom.

[@viper368]

I agree that greed is the main reason for this. It's sad though, as even at the old prices, their profit margin must have been pretty high, considering what you're getting. I really do like this product though, but think their plan will backfire in the long run. Thanks for the video.

[@KittyHelpDesk]

It truly seems that no profit margin is high enough these days. *sigh*

[@SmallMediumToebeans]

Thanks for putting out this video. The situation is so frustrating! For anyone seeking standard size replacements, I just ordered an 8-pack for $35 from a brand called Lionpapa. They seem to make just litter genie and diaper genie refills. We'll see if anything arrives and what kind of quality they are! I'll try to come back and update with my results.

[@KittyHelpDesk]

Yes, I'm sure lots of people would like to know about a good alternative. Thanks for watching!

[@SmallMediumToebeans]

@@KittyHelpDesk Okay, after using the Lionpapa version for a few weeks, I'd say I'm 80% happy. The cartridge fits perfectly, and the bag material is just as strong. The only place it disappoints is in odor control, which is not quite as good as the old Litter Genie material.

[@KittyHelpDesk]

That's the issue with almost all of the knockoff refills. They just don't work as well as the originals.

[@karenhines2372]

Thanks for this. I was having a tough time getting information on the changes and this helped.

[@KittyHelpDesk]

I'm glad it helped! I have to admit that I'm still not sure exactly what's happening. I think they've made newer versions of the old models that can accept either refill size, but I'm not sure because I don't want to purchase them.