What To Do If Your Side By Side Refrigerator Ice Maker Is Not Working

[@claudettecaine9922]

Thanks for the advice

[@BallzyBrandon]

The ice is not working but I got someone to run a water line and the water is fine but ice is still not working and have had it for 7 days

[@claudettecaine9922]

How much for a ice maker

[@justinlee3467]

My ice and water wasn't working. I changed the filter and the water started working again. The next day, the water stopped again. Any advice?

[@Frigidaire]

Oh, no! We're sorry to hear your water is not dispensing. If the tips in this video did not help fix the issue, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can assist you directly! ~Ashton

[@thegamingshow2763]

My ice maker has overflowing with ice and I hear a grinding noise when making ice

[@Frigidaire]

@minecraftrulez8489, we're sorry to learn that you are hearing a grinding noise from the ice maker. So that we can learn more about this malfunction, please reach out to us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. - Damon

[@vuan641]

We Have just got our new fridge and the ice does not seems to work at all!

[@Frigidaire]

Hi there! The ice maker is on (green light); it produces 2 to 2.5 pounds of ice in a 24-hour period. Ensure the water supply is on, or check if the water pressure is too low or the freezer is not cold enough. You may also refer to your owner's manual. We hope this information was helpful to you. If you still encounter the same issue, please connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

[@MrMobo41]

My refer does not have quick freeze or ice maker under options????

[@manuelcuellar4710]

My refrigerator onli make crush ice no cube

[@Frigidaire]

Good day! We are sorry to hear that you have had to deal with these circumstances. A common cause of the ice maker dispensing crushed ice only is the freezer temperature being too cold. If the freezer temperature is too low, the ice will shatter when it is harvested from the ice maker. To properly address the issue you've been experiencing. We believe that a hands-on assessment will allow us to provide the most effective solution. Please don't hesitate to connect with us on our live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

[@manuelcuellar4710]

Dispenser

[@Frigidaire]

Good day! To gather more details pertaining to your inquiry, we recommend connecting with us on our live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

[@monteyoung4852]

Absolutely useless video. My brand new refrigerator has not produced a pound of ice after 3 days of this thing being installed. The water pressure is great, the water line is not obstructed and the filter should be new from the factory. The temperature setting was changed to the lowest option and the door for the freezer was left closed for 30 hours. The result was less than 1 cup of ice. This is extremely frustrating!!

[@Frigidaire]

We're sorry to hear your fridge isn't producing ice as expected! Most models should make 2-3 pounds of ice in a 24 hour period. If the tips in this video did not help and the issue is still ongoing, please contact us directly so we can help! You can reach us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton

[@monteyoung4852]

@@Frigidaire I followed the tips in the video, there was no change after 48 hours. I contacted Frigidaire support which directed me to the retailer because I was within the replacement period. I contacted the retailer which told me to contact Frigidaire. So now, I have a new refrigerator that is useless. I'm currently waiting for the retailer to investigate the issue. This is beyond frustrating.

[@Frigidaire]

@@monteyoung4852 We understand your frustration! If you are within your retailer's return policy, we usually refer you back to them so they can do an exchange, which is typically the easiest option for consumers. However, if the return window has expired or your retailer is unwilling to help, we are happy to proceed with a resolution under your warranty! If you're still seeking assistance, feel free to email us at [e-mail] to continue this conversation. ~Ashton

[@MaddJakd]

Blatantly wasn't meant to be a hardcore fix-it video. Since thats all you can think of, checking the basics before diving into a major project should go without saying. Just becasue it didn't help YOUR situation doesn't make it "useless." Not everyone's handy, amd honestly you should be refering to the maker or merchant you got it from anyway considering your situation. Crap talking on a general tips vid for not telling you how to play repairman because YOU are non-guided is silly.

[@southernguy35]

@@Frigidaire, I'm having the same problem. Repair guy came out, called the tech line and said it's fine. Doesn't know why it's slow at making ice. His temp reading was 3-4 degrees f. i did read that it won't harvest ice until zero. Is that right? the delivery guy scratched my hardwood floor and scored up the woodwork. I am over the 55 dollar filter, and ice maker that is worthless taking up space. i'm actually using ice cube trays, the old fashioned kind.

[@ChmodX]

Literally a useless video. Check the water supply? Duh, drinking water is working. Your ice maker itself is a known component in these units where it stops producing ice altogether.

[@Frigidaire]

Thx for the comments. Water supply and filters are both areas to check should you find ice production slowing or halting.

[@ChmodX]

@@Frigidaire No, the unit is faulty. There is an internal tray that rotates to drop the ice that is defective. Nothing to do with filters out water supply.

[@Frigidaire]

@@ChmodX This video is designed to help eliminate certain factors that a consumer may be able to fix on their own! If these tips do not help and you are having a functional issue with your ice maker, please reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST. We will be happy to help you further! ~Ashton

[@topcat5992]

Useless video, don't mislead with your title. I have an old Side by Side Frigidaire without the touch-screen menu.

[@Frigidaire]

Sorry to hear these steps weren't helpful for you! If your ice maker is still not working after trying these tips, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can assist you further! ~Ashton

[@MaddJakd]

They literally said even if the fridge used in the vid isn't yours exactly, some of the tips may still apply, like with most things. Changing a filter and checking a water line don't exactly require a touchscreen now do they 😉

[@topcat5992]

@@MaddJakd Absolutely but the video then needs to be "how to change the filter". Even their other videos are sub-par at it's best (does not address anything).

[@Frigidaire]

@@topcat5992 These videos are meant to provide general tips and troubleshooting for common issues that our consumers can try at home. If the tips are not relevant to your concern or do not fix the issue, that's when we recommend reaching out to us directly through the channels I provided above! We will be happy to help as best we can. :) ~Ashton