When Customers Take Complaints Too Far And Get SUED! | Dealer Chat Ep4 ft James Alford

DEALER CHAT
Join Joe Betty, Rob Cubitt and this weeks special guest James Alford of Platinum Car Centre and Platinum Trade Centre. We discuss absolutely loads, from crazy customers going vigilante to how you can save money on advertising and get better results!
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[@gazza8762]

If I was only listening to this I would swear you had Ricky Gervaise on the chat!! Lol Great content and nice to see some new faces & stories

[@LCOF]

Definitely. His Brent impression must be phenomenal!

[@seayavietnam]

I can't unsee your comment! Bang on. Maybe he's a family member 😂

[@RumpleXstillXskin]

Me too Ricky

[@Seansaundersdecorating]

Haaa haaa me too ,I recon theres a few golden globes and baftas behind

[@frankthereseller]

Ricky Gervaise talking cars. BRILLIANT 👏 😆 🤣

[@minimeee04]

I've worked 40 years in main dealers and finally threw the towel in (retired) in July and the biggest factor in me taking early retirement was customer attitudes,demands,arrogance,unrealistic expectations and worst of all lies i just couldn't put up with it anymore and the feeling now is fantastic,i dont miss anything about the job except work colleagues.

[@kenbolton3653]

Ditto ..

[@TheChannel900]

I’m sorry, but James is Brent. His mannerisms, even the comment about the van dealer being a “linear mile” from the other dealership. Genuinely love it.

[@andreww8128]

James , love the respect you show your team..

[@mark120964]

Great podcast, I'm ashamed to admit I totally agree with James, cant stand people 😮

[@timjackson1904]

Ricky Gervais is a car dealer in Plymouth? The voice is spot on lol.

[@RealTorquePodcast]

😂 I did warn him these comments would be coming. He said he’s going to start working on the Brent dance 🕺 😂

[@seanfennessey1851]

Had 16 years owning & running a retail business. I can wholeheartedly agree about the nature of "people". I also have many stories I could tell! :)

[@sydkhan761]

There should be a ‘lemons only’ auction for the ones you cant shift or fix!

[@ChopsGarage]

Agree with so much here! Fortnite on XBOX is totally my chill time and exactly the same at Dentist, bloody love it almost fall asleep 😂

[@flippingcarsrepairs]

Fortnight 😂😂😂 love it James

[@andywalters7300]

Joe you should get Lee on here from the car pitch in crewe

[@RealTorquePodcast]

I will drop him a message 👍

[@markfoden765]

Yes definitely

[@alancraigie7951]

Yeh Joe, he's a good chap with great patter.

[@jontheodore8450]

He's bang with Autotrader left in 2016 never been back. Autotrader digital started around 2002 it was £120.00 a month for 10 car spaces when I left it was 2016 it was £750.00 for 10 cars a total rip-off. In the 1970s,80s,90s car dealers never used Autotrader and those were the best and most profitable years in the motor trade they all sold off forecourts to passing people I watch other dealers pay thousands saying Autotrader is the market leader when you ask them why, Autotrader told me!! Wake-up and build your own digital space

[@DrivenToDeal]

Rob Cubitt is our Motor Trade hero 😍😍😍

[@paulmoore6345]

I love this podcast. Great job Joe you have such a knack for getting people together and talking and sharing how it all works. Thanks to Robert and James

[@StevenCrighton]

Another lemon! . Nice. One . Great to hear you being honest

[@treacadelic]

Fantastic episode this Joe. A huge insight into what you have to deal with on a day to day basis. James and Rob are two genuine lads too.

[@BazDeeWren]

Super refreshing to hear you all put your team before the customers.

[@REVVINGRODNEY]

Just kept chuckling to myself even though the content was great... David Brent selling cars in my head HILARIOUS 😂😂😂😂😂

[@markfoden765]

Another good one to watch and listen to,missed james and dave but hopefully be a full house on the next one

[@eathan323]

Another very enjoyable and informative pod cast especially James story and he's right about people in general shame lovely cars couldn't join you There is definitely a lot of mileage in this new series so many tips coming up every week

[@ChopsGarage]

Yep see your ads in my Feed all the time on FB James thought that's what you did

[@danieledwards9856]

Very interesting discussion at the end. Great stuff.

[@CarlosFandango1975]

I’m not in the car trade but found that really interesting and love this format. All humble lads who are still learning themselves but willing to help each other.

[@JimAfee]

Another stunning podcast keep it up guys, totally honest guys

[@philtasker2265]

It's so nice to see you guys chatting very informative I deal with the public and have done for all my life I think there expectation far exceeds reality great podcast for three lovely guys

[@bigfra79]

I never knew Ricky Gervais sold used cars! I swear it was him before I looked at the screen.😂

[@toms4097]

Glad to see Rob back on ! 👌🏻 another great job.

[@roystonvehicles9129]

I've been clearing out old stock, some 5 years, on a swift, it was full paint, new gearbox, mot, I bobbed out in and it was cutting out, took 600 quid on auto trader, lost 2k,on a merc with a steering column immob fault it was off to a Mercedes breaker, blew 1200 quid, a few have gone on face book, but your looking at 400 quid and they still want to drive away(!)

[@wilf383]

If it's not Ricky, it's his brother!

[@pghd123]

Love these dealer chat podcasts Joe, keep up the good work!

[@c11yan]

James is just a chilled out entertainer

[@thebeardedcartrader]

Really interesting topic regarding AutoTrader/Facebook! Need to look into it further 👍🏼

[@CarsOnMyDrive]

Missed chops and Dave on this one

[@shaun7638]

Dave yes Chops no

[@DaleConroy83]

Great podcast today 👌🏼 and James was a great addition, interesting views hopefully he’ll be back on again 🙌🏼

[@TonyM444]

Great open honest chat guys, really enjoyed it all

[@ianrobinson68]

These podcasts are great , is a good listen on my journey to and from work.

[@johnsamson-snell9558]

Excellent content! Really useful. Thank you. Regards John

[@NicholasBamford]

Another outstanding podcast that really got my mind working and gave me plenty to consider, especially as someone who's planning on starting out in the very near future, especially the AutoTrader side of things.

[@DaleSteel]

Awesome video guys really enjoyed it. I've started doing more meta advertising too.

[@connorsutton]

I see Ricky gervais comedy career has gone down the shitter

[@larryboyd5882]

I was listening to rather than watching the podcast and initially thought Ricky Gervais was on this week as James sounds just like him .😂😂😂

[@billdornan4379]

Kindest regards to you all 🇨🇦🇨🇦

[@bryanprice5102]

Jeez that chat about the dentist , I thought I was the only one

[@markfoden765]

Would love to see Lee from caruk and kev from vision prestige on with you at somepoint 🤞👍

[@leerose2061]

Great content again guys i can relate to all of this, keep it going...

[@chriseatock2591]

Love this channel B2b if you get a product on finance you get loads of security i paid £45k on a truck and problems with it after day one and after 3 months got my money back even if the seller wont give you it back as they wasn't

[@1must723]

I left a message on Ep 1 about this as massive scope Brain storming and been away last 4 weeks just catching up its great as i had own Business closed it 4 years back early retirement but always love peoples ways off i call turning the Dimond as each facet you guys work from all selling cars but like a artist painting the canvas a different painting Keep on rolling

[@andytetlow3600]

Easing the burden of my 7 hour drive to Scotland Joe great content yet again mate I’m going down to Newcastle tomorrow so keep uploading

[@OleGitRule]

Another very interesting pod cast - the mentor idea could be great

[@roystonvehicles9129]

My mate sunk his boat (drunk) blocked the ouse up, had to be air lifted off, if insurance hadn't covered him, he'd gave been bankrupted, so maybe avoid boat rental. As you say it's customers all round, I packed up in the 90s as couldn't stand the issues, different problems then to now of course, I got back into it in the noughties and it's even worse, like your guy you get fed up with people, I'm great with people when they're OK but unfortunately a lot aren't and it's very trying. Unfortunately for whatever reason customers don't want to leave you with anything in the deal.

[@davidwhittingham9862]

Best ever Brilliant

[@philwindows6932]

Great podcast. Do not get into rentals. The majority of customers will not look after the vehicles. It will end up stressing you out. Just like housing, its all a numbers game. 2 people will look after your property and 3 people will wreck them. Its just life. Remeber KISS ( Keep it so simple )

[@Seansaundersdecorating]

Good honest chat 👍👏👏👏👏👏👏

[@petewatson4093]

I love these. Pete Turnbridge Autos Ltd Ps, if you ever need a guest! 😊

[@RealTorquePodcast]

shiftingmetal.co.uk/be-on-the-podcast Second form on here if you’d like to apply to be on 👍

[@rossm2763]

At 1hr5min approx you all describe an adhd coping mechanism, I have to do the same thing every night. Great podcast also.

[@frankthereseller]

Love the show guy's.

[@c11yan]

Still have to cover rights on business to business van / car sales - sales goods act 1979 still applies and there is a legal precedent where buyer is deemed a non expert ie their business is unrelated to motor trade they still have rights… the case law is “R&B Custom Brokers v United Dominions Trust Ltd - 1998” It’s amazing you guys are in the motor trade and do not know this..

[@alancraigie7951]

Great podcast.

[@koolerking440]

Playing devils advocate, as im now in a situation of needing a second hand car, I think some (not all) of these difficult customers is down to the cost of living. People don't have money to throw around, so they want something that isn't going to need warranty claims for not much money. I understand the difficulty of this as a cheap car is old and or high mileage, so it's a higher chance of having issues. But Ive also seen the monthly costs of purchasing a car and it's a lot, even for an old car.

[@carlpye9020]

guys if you want a mechanic. get this guy on ya stream, Marvelous Lara ,on ya team

[@anthonywalker5206]

Another good video 🎉

[@christopherrichardson5652]

This litraly looks like dealer therapy that's t new me for the podcast CAR DEALER THERAPY 😂 you should get a joe public/customer on the pod cast dealer vs customer session expectaion vs reality from both points of view 👌

[@andywalters7300]

When you do your thumb nail pics if there’s a person in photo. Wear a vibrant coloured shirt. Trucker Tim. Always wears a bright t shirt on. But on his videos never wears one on his channel I do it with marketing I do

[@alanmanwaring5920]

great chat please keep it up

[@StevenCrighton]

Every car can be fixed . Yes . Funny adverts ,be honest.

[@cjb61171]

Awesome podcast

[@ianrobinson68]

Interesting comments from James on Auto Trader and dropping them. It is my go to car porn site and have bought cars as result of Auto trader however my most recent car bought a few months ago was a spur of the moment car change from seeing a FB ad and that was from a main BMW dealer. See you 3 play call of duty could be a funny YT episode.

[@grahamclark4518]

I absolutely love these, but i'm not a dealer just average public

[@wilf383]

Are you sure James is not Ricky Gervais? Sounds and looks just like him!

[@sydkhan761]

Thats why i sell salvage only , no warranty no comebacks, see ya later😂 lool, horses for courses, i too hate dealin wiv people

[@StevenCrighton]

Wow yeh he sound like Ricky gervaise ,

[@999hireactionvehicles9]

If it goes tits up you could do Ricky Gervais impressions

[@malcolmharries6332]

It’s Dave Brent… Sounds like, looks like, but thankfully doesn’t do business like 🤣 Good on ya 👍

[@pauleynon5149]

Well you should have done a vehicle score on your part exchange

[@RealTorquePodcast]

Would that tell me it had a battery drain?

[@paulmatthews9366]

I don't like people much either it's what's stopped me owning my own public facing business. I find half the population are selfish lying toads and if you get loads of them I couldn't cope with it. Glad I'm not alone....😂 but I guess you pay people to deal with those people. Great podcast btw

[@VisorView]

Step away from the cookie jar...

[@420somewhereG]

👍🏻👍🏻👍🏻

[@AlanPerry-b6k]

Hi I would really like to get some advice about opening my own car dealership

[@RealTorquePodcast]

shiftingmetal.co.uk/be-on-the-podcast

[@jayp5169]

Spares or repair 🤷🏻‍♂️

[@FactTV-rj6sh]

I didnt enjoy this one so much. unsure why but James does not seem a warming kinda Guy, would put me off buying, where as Dave and Chops and Robert seem more the nice guy down the pub geezers .. just my thoughts,

[@shaun7638]

Chops is hard work in real life with a massive ego

[@FactTV-rj6sh]

@@shaun7638 is he? well i never met him in person just from what i seen on here ..

[@shaun7638]

@@FactTV-rj6sh All for the camera,i found him very hard to deal with and he just kept on about his previuos job role and his staff whatever that means.

[@markfoden765]

​@@shaun7638you meet him and bought a car off him then

[@roystonvehicles9129]

Thought you've been a gym rat Joe, big arms and shoulders bud, I was at the gym early but not getting to the pitch till 10.30,11am and had to knock it on the head, St away your out of shape (!)