Whirlpool Cabrio Washer uL Code Troubleshooting (Part 2) - Suspension Kit Replacement

[@Bug0styles]

Just replaced mine, a helpful hint that might help others in the future. I found I possible and quite easy to replace without laying the washer on the side. I did this by placing a peice of wood about 2 inches thick under the drum of the washer to support its weight. From there it is easy to reach down to undo the bottom retaining clips and slide the rod out. Replacement is just as quick and easy and the new rods just click in place. My replacement rods were very slick due to the protective coating so getting the up high enough to get the new caps in was difficult but I found that a screw driver is wonderful at assisting in this if you can get it in the hole. His sting method would be great as well but if you are in a real pinch the old rods would work as well.

[@AndyMahnFL411]

Thanks very much for sharing your approach. Sounds like would be quite a bit easier than my contrived method using the string.

[@rustycummings6485]

I've done this repair , but the washer still does the same violent shaking , what else could be wrong ? Help please

[@barbaraofek6471]

Hello, From where do I order this replacement suspension kit for my Cabrio (purchased in 2010) which Whirlpool discontinued to manufacture in 2013?

[@AndyMahnFL411]

Hello - Here is a link to where I found the suspension kit: amzn.to/3sywtyM This alone unfortunately did not resolve my uL code issue. I wish you luck.

[@haydenpamphille7582]

Great job

[@Mauricio_plays_geetar246]

I have the same problem but mine when I wash the clothes is turns like a pool and it beats saying beep beep and it has that uL and when I try to turn it off it won’t let me but the water goes away and it works again and does the same thing over and over again

[@AndyMahnFL411]

Sounds like the definition of insanity!

[@Fandomperson9778]

How can you tell if the suspension rods are bad? Thanks for the info!

[@AndyMahnFL411]

That's a great question. I basically assumed that mine were worn out based upon the age of the unit as well as the persistent UL code. Was a relatively inexpensive fix, provided it would work.

[@Fandomperson9778]

@@AndyMahnFL411 all right thanks..mine is 10-15 years old..i have already replaced the bearing i don't know what else it could be! Thank you!

[@EdwinCaucu]

Did it work?

[@AndyMahnFL411]

@@EdwinCaucu Unfortunately, no. Contrary to the results that others have reported, this did not work in my particular case.

[@lpgrunt]

So what did you do to fix? Ours is doing exact same thing.

[@leroydalton173]

Don't lay on back. Simply raise top and push the rod cap down with a broom handle and reinstall one at a time

[@REALESTATERESIDUAL]

great job.. thanks for the help..

[@AndyMahnFL411]

You bet, hoping to help others who encounter the same problem.

[@covsting76]

Did the springs end up fixing the problem? I have the same washer and issue.

[@irvmartinez3645]

I replace the rods they were defective has to remove them and order new one come to find out that I became an expert replacing the rods Now I do it from the top without flipping the machine over is way easier no water mess reccomend that someone help you to put the cup in the rod bit still no luck I keep getting the ul code plus I replace the washer hub kit too still no luck Im going to try to mess with the leveling to see if any luck if not Im getting a new washer not spending no more money on this not replacing the starter motor too expensive

[@AndyMahnFL411]

Yes, it often seems like it's a matter of trial and error, unfortunately. Good luck.

[@irvmartinez3645]

@@AndyMahnFL411 Thanks hopefully last thing I trying is to check the nut on the shaft .

[@joachimfayani6819]

yes sometimes it's that easy after spent lot of money and time

[@cosettapessa6417]

Was the machine cheap?

[@AndyMahnFL411]

Not cheap, cheaply-made!

[@cosettapessa6417]

@@AndyMahnFL411 🥺

[@AndyMahnFL411]

@@cosettapessa6417 unfortunately, I can clearly confirm based upon the number of comments and views here that this machine seems to have this problem.

[@cosettapessa6417]

@@AndyMahnFL411 yeah the Cabrio is infamous.

[@AndyMahnFL411]

@@cosettapessa6417 😩🤬

[@philwill1]

Ok changed the rods and now things are worse. Machine won't even wash, now I'm getting f51 error code, which is weird because I only changed rods and nothing else. Plus when I put in new rods, the drum now rides to high. Anyway you can adjust rids and lower drum or do i need to out old rods back on. At least before I could still wash just could not spin dry.

[@AndyMahnFL411]

I got to give you a lot of credit here for your persistence. Are you sure the rods ordered are OEM equivalents? Are the springs and bushings fully seated properly where they connect to the basin?

[@philwill1]

@@AndyMahnFL411 well I know I ordered the right part, I checked my owners papers on the inside panel of the washer. Whether they sent me the correct parts I do not know. I am going to lut the old rods back on tonight and see if the f 51 error is fixed by doing so.. Although I have know idea why it suddenly popped up anyway. Will let you know how it goes. You say yours is running now, that is great, more power to you. Wash on Obiwon.

[@AndyMahnFL411]

@@philwill1 sounds like you've got a lot more patience than I do, I wish you the best of luck, please post your results here if you would.

[@philwill1]

@@AndyMahnFL411 Mama Mia, im up and running, the dude is back on the block. Ok here goes, got ul code ran diagnostics, nothing. Kept trying to wash, 12 minutes ul error code. Ran diagnostics, nothing. Changed suspension rods, no go, Pulled basket, cleaned outer basket and filter put back together 12 minute ul code. Kept washing and wringing by hand. Washer got noisier and nosier finally dreaded F51. Thought bearing were out, no. So got package of new bearing, told f51 meant rps sensor out bought new one. Ready to install both at my wits end flipped washer over on side and just happened to notice that rotor bolt was not completely seated. Unscrewed with my 1/4 inch allen, put some thread locker on it flipes washer back over, plugged up, turned on, problem solved. Three weeks of headaches solved. Man if only I had checked it first. In the bright side I've got new suspenion rods, bearings, rps sensor brand new just sitting there in my tool shed for whenever. Thank all you guys for your help and giving me a shoulder to cry on. Until Man up, we don't throw away, WE FIX IT.

[@philwill1]

One more thing make sure its blue thread locker.

[@lizscudder1065]

Ci