Why Aren't Restaurateurs Happy with Swiggy/Zomato?

[@aprilsagar]

1) Restaurateurs don't know whom to complain? - aggregators or customers. They are just venting out. 2) If aggregators are eating their margin, why not build your own clusters? That's because then you are essentially getting into the aggregator world and shall be infested with problems aggregator are currently facing, thus need for higher margin 3) If your brand after all the visibility on zomato and swiggy, still fails to attract direct customers, you just proved zomato's point. Customer don't care about you - they care about convenience, discount, etc. Zomato/swiggy aren't foolish enough to let you die if your brand/food attracted better & more customers. Period.

[@shanky_san1220]

Hey man just wondering do you have a cloud kitchen or a restaurant thats on platforms?

[@darshilshah1419]

Feels like a placement group discussion, dude let people speak one at a time😭😭😭 They’re cutting each other as if they’re going to get shortlisted after this. Especially that one guy, you know who.

[@arjunkaushik1981]

😅

[@adhithmurali17]

Most of the people don't go into other apps mainly because they might have already subscribed to one of them. So the subscription model keeps them in the same app.

I agree I never used Swiggy

[@kooler999ify]

I don't use subscription for swiggy nor Zomato. I always pick restaurants based on apps and discounts. Even the subscription model is not worth iy

[@pulkitkaushik]

​@@kooler999ify it is definitely worth it if you're ordering regularly.

[@Kathakathan11]

I never subscribe

[@Kathakathan11]

@@kooler999ifythis works for people like you and me, who order once in a blue moon

[@DSRVN]

It would be nice to mention the guests' names in the description of the video. So that we can know who they are.

[@Nikhilpatilan]

These guys will never like aggregators 😅..Because these platforms don't differentiate between tiny restaurants and restaurant's of these people.. for eg both restaurants will show amazing pic of paneer butter masala but with huge price difference 😅 but there is an exception if a person has seen both restaurants physically

[@surajitchanda2369]

One critical aspect Nikhil is missing while asking about alternate cluster platform is the backend tech + infra cost. Add to that, operations + customer care. It’s an uphill task for anyone to get in this space unless backed by a billion dollar fund !

[@lipin007]

Cutomer care these days is mostly bots!

[@siddharthmehta6220]

​@@lipin007 And terrible bots at that. Talking to swiggy customer care chat makes you want to drill a hole in your skull, calling is better. And zomato is one step ahead (for the worse) where you can't even chat to a customer care rep unless at least 2x of your promised delivery time has elapsed. Also, these guys take 0 responsibility for their own f ups. You as a consumer are not allowed to cancel even if only 30 secs have passed (zomato doesn't allow cancellation at all). If you still cancel, they charge hefty penalties, most times the full order amount. But the aggregators themselves offer 0 compensation even if the order needs to be cancelled due to a rider fraud/not showing up issue, even if an hour has passed. Like I get it if it were the restaurant's fault or consumer's fault, but how can you take 0 responsibility for your own employee's actions. Although, I'm an out & out free market advocate, stuff like this makes me value regulation. The thing is in India, most politicians have gobar for brains & do not know how & what to regulate. It's high time these delivery apps are regulated, but in the correct & reasonable manner so as to not destroy a thriving industry.

[@lipin007]

@@siddharthmehta6220 I too faced the same problems with their bot customer care.

[@Kathakathan11]

@@siddharthmehta6220after the swishy and zomato boom post lockdown, I have had bad experiences from all the old restaurants I would normally go to, the restaurants are comfortable with take outs more, so they don’t work on ambience, the old legacy ones. This might happen with few of them, the food taste profile changed too.

[@vicenihal]

Swiggy and Zomato are the "FOOD MAFIA" of India and someone needs to come in and disrupt this monopoly, by implying lower rates of commission using other methods of earning that doest burden the consumer or seller as much, for an opportunity to get the thousands of new food outlets coming into the future market to their platform.

[@prabhudevable]

CTO of India. That was Epic. I met Nandan back in 2007 and feel really happy about it. One common factor among all these INFY guys, they are so down to earth. Unlike any bollywood stars today, OMG.

[@rajeevgerardbrown6476]

This was an awesome insight of getting to know the business sustainability of the big chains in the hands of these aggregators. Exclusivity is the key, sharing an experience, in my place-Guwahati, there is a restaurant called Mughal Garden, they are so exclusive that they have all the business to themselves. They do not deliver through these apps, instead they got their own delivery, which by the way is expensive too, and they've got hell lot of business all to themselves.

[@dmat606]

But you have to have enough public interest to do that, people should want to go through the hassel of ordering through your exclusive channels just to order from you. You have to be that good. Most restaurants are not that good.

[@jusugh]

I think by 'exclusivity' they meant being on one platform rather than both -- to get a better deal from the aggregator of choice.

[@simplytruth1920]

I 100000% agree with u ...from Bangalore ..rohit 19 years i worked in hotels and restaurants , i saw these brands being born ....what u commented heree sir am in agreement with it

[@Rubitonyourface]

Dumb facades for not getting higher gross margins. The commissions are high yes, but you wouldn't be relevant without aggregators as well. Discounting is an age old norm to stimulate the demand side, and I don't think the current discounting is unsustainable(maybe 3 years ago, yes). Discovery is very important for a brand especially in the F&B space. Earlier it was word of mouth, now it is aggregator enabled. These are network affects at play, and good luck if you believe ONDC will change that. It would not. Aggregator competition is good for consumers but if you think it will increase your gross margin, then you are in for a sad reality.

[@cp3190]

These people run restaurants which are empty 80% of the time.

[@harjasanand5831]

But they are on point about you being able to sustainable if your product is really good. Running a new cloud kitchen with your normal Ads can take upto 28-30% margins and if you have something exclusive like during ICC world cup the banner Ads can take up a cost of 35% easily. So Don't know how the aggregators aim to address this but without a strong product like that of a meraki or a good flippin burger you cannot sustain

[@vj9]

The listening skill of the guy sitting next to Nikhil is 0

[@adhithmurali17]

Truffles, Meghana Foods are some of the brands which I guess is having more margin because of the brand name.

[@ArjunSingh-tq6ip]

For someone whose running a kitchen with Zomato & Swiggy since 3 years i can assure you they do collude. Swiggy had every data of ours from Zomato which they actually used to contact us with to launch the same on Swiggy, they even had our customers name which even we didnt have. Lol

[@gentlemanankur]

I've watched few videos on this channel and I feel this one is informative. Many discussions would be irrelevant to most like one's with Raj shamami

[@gopalkalra7720]

This clearly shows and confirms the gap , understanding that profitable food businesses can be cretaed, not at all dependent on Zomato and Swiggy

[@cp3190]

These cartoons crying about things which is out of their understanding. Most of them never had any revenue prior to zomato/swiggy in terms of ordering. They just got exposed selling overpriced products which users couldn't compare with others.

[@pranshuanand4560]

instead of complaining about the aggregator (I understand their charges are high), look at the brands that don't offer discounts or manipulated prices and are still earning a bang. First build an attractive brand, gain a certain amount of weekly/ bi-monthly repeat customer's & bring a super menu item(an item that is more than 50% of your order) which doesn't have to be a new invention, like anywhere your brand name is mentioned, people immediately think of that food. ONLY after this and many more customizations amplify it on zomato/swiggy. Many have lost huge amount's of capital going the opposite route.

[@NidzShah-ps6kr]

Haha they aren't complaining, they are talking about obstacles one might face when they enter this business. This could be very valuable to people who want to go in so that they know what's coming their way and they can be better prepared.

[@AkshatPande92]

Great point! But one thought is, that even for restaurants where there are zero discounts, the in-app price is way higher than the offline / in-store price. So, being on the app has a price that restaurants have to pay. Now based on your line of thinking, you want people to build a rasping brand so quickly that customers don't drop off even when they get higher in app prices, without discounts ...in a category where demand is so price sensitive and the customer has so many alternatives available within the app ...that's too much to ask. Only generational winners like a Theobroma can even come close to doing that.

[@bloodthirstyworks]

But restaurants prop up prices by 30, 40 percent on zomato, swiggy etc. So how are they losing out? They are transferring the delivery platform cost to their customers...

[@zylokicks]

I find myself trying to guess the food on the table, more so in this edition… This is officially the podcast where the most food is consumed 😂 … You guys should list the food in the description of all your videos😅

[@COTTON_JELLY]

मोटे को देखा क्या पहले खाना फिर पेखना

[@GauravSharma-om2ky]

Why there r crying if They r not in cloud Kitchen 😂 btw the offer they provide is not much doing for Customers suppose You r ordering something one item then it can be profitable for end users as they have term like 50% on order above ₹299/ upto ₹120 which is still high but again convenience is the key role in that 😂 and Now if you order ordering suppose 3 to 4 items then U will get only ₹120 and have to pay for all others Items in full including different type of fee with GST 😂. Top Notch restaurant did not provide these deals as well btw😂 so where is this money is going all in aggregator’s pocket 😢. Take an example suppose u want to order 1 samosa worth 20 rs which is only 15 at the restaurant if u dine there physically now 5 rs can be packaging charge and GST aside this they put different types of charges also like delivery and so on so after ordering that You samosa will be like 64 per pcs means aggregator also making money but getting 1 samosa from them is waste 😂 and for family portion deal is good as you r paying extra only for convenience. Still Seller getting same amount which is already there if someone dine there physically.

[@ps-gh3hu]

honestly, swiggy has been a savior for me, I have saved a lot on discounts. every day dinner I used to get for 90 to 140, delivered door step, I mean what was there to complain about.

[@saveenkumar4249]

Yes inflating the prices and then giving 90-140 discount right lol, i order regular too and know their game very well

[@rupanchanda5337]

A correction... i meant match product price between magicpin vs. Swiggy/zomato...swiggy/zomato has increased product price...however i spoke to these two apps peope and they say that it is the resraurants and not the apps who has listed their products at a higher price..

[@MrXxxx212]

Even after pricing higher on aggregators restaurants dont get more than 55% of the order value. And most restaurant dont premium more than 20% of offline value yet give away 45% in some cases even 50% of order value. Any restaurant running at or more than 20% discount is definitely making losses. 95%+ cloud kitchen are running in losses. Then you have to fight irreasonable price hikes on rs.100+/kg tomato and 80rs/kg onion. Gas prices are at 2000rs/cylinder even goes to 2200 or 2300. Customer prices remain the sme during such period. Restaurants take the brunt. Even after all this Restaurants have to maintain ratings. Please make more informed comments.

[@raviguptaboards]

Tf are you getting for 90-140 on swiggy?

[@thecryptohacker9976]

​@@saveenkumar4249not discount lol. I even order proper full meals for 90 140 on swiggy best .

[@Hypotemused]

ONDC is poised to address some of these cost and monopolistic issues

[@vikram1262]

A bunch of ppl who haven’t been able to reduce their own weight sitting and discussing on how to change India. First change utself.

[@MishalMaganlal]

somehow felt these guys dint know the real facts and figures behind this topic.. but insightful discussion nonetheless

[@notfound9365]

Bhai ye riaz mujhko ekdm deepak chaurasia news reporter jaisa kyo lag raha hai😂😂😂😂😂😂

[@samratyadav9268]

If Aggregators dont make money and neither do restaurants then who is on profit side, the customers??😂

[@shubhamz2464]

Bring the Indian CTO on your podcast

[@amarneethigreat]

One of the overlooked problems with exclusivity is you become dependent on the platform for scale and that is a big risk. The bigger the business you get from the platform the more you have to lose. Platforms understand this and they play the slow and long game because they can and the restaurant has to inevitably play by platform’s rules/prices after a few years or just die. Something I have learned from a case against Amazon and also a book, don’t remember the title though.

[@trailcampers]

Great insights, however it'd be great if names of the guests are also mentioned!! Not everyone knows who's who of the buisness world

[@sfgeorge]

Because they ordered a side of "disappearing profits" and got a heaping serving of "delivery fees" instead!

[@peace4600]

Nikhil kamat k baju wale ko burger chila chila k keh raha hai abe bas kar merese barabri karega kya

[@TheArCroar]

Restaurants are overpricing on these apps and making their margins anyway, it's actually supersmart of Zomato especially to be able to make that demand purely on impulse, discounts go a long way, yes! But you gotta know that a discount are on crazy premiums and yet they manage to get away with it! Brilliant Marketing indeed

[@hemanthkumar1967]

Hotels are cancelling zomato and just holding on to swiggy because they pay them, I’ve heard this from many hotel owners who have said that Zomato doesn’t pay us

[@vrushchikak4847]

Many Restaurants newly opened quote astronomical prices at dine in. They are not building a brand nor customer base. Some of the news ones have build it without dependencies on the aggregators with closer margin and improved trust. For a slightly seasoned customer this identification of problems with restaurants and the greedy model of aggregators is not at all difficult. Find a sensible eat out place and happy dining!

[@satyam_suman]

Meghana Biryani. People know it! They pay for it. There is never a discount on Meghana'd product.

[@dop0071]

It's honestly shit but people are used to eating shit because of the lack of competition

[@aymanpatel5862]

Isn't EatSure solving this by having their own app?

[@rohitghorpade9486]

no, there cost is high. eatclub is best

[@Tauras06]

Had to skip the video just because of hogging and speaking at the same time. Bhai sirf coffee pila de te

[@abhinandantripathi3624]

While watching clips, it is hard to know who's who.. guests name and short bio in description would certainly help. Great conversations. 👍

[@venkatesh0690]

Do share the details of the guests too. I have no idea who they are.

[@Trevorwith3Vs]

Bakwaas . It's impossible to make money in these businesses in India except Metro cities. Isse accha business toh ye hoga if these guys instead opened a Kirana store at every chowk . But basics kisiko kaha karna hai . Funding uthao , chutiya banao , baad mein bhaag jao . Ya fir customer ka paisa leke usko harass karo . Podcast k naam pe ch*tiyapa chal raha hai.

[@shubham_ki_sona]

Restaurants are selling their dishes at much higher price on these platforms and then giving discounts. Actually there are no discounts for customers, it just makes the customer feel they get discounts.

[@amoghchap]

Who is that guy with the fake accent?

[@hrishikeshh]

hahaha that's just too evident in his tone.

[@prashanthkuntrapakam]

Zorawar Kalra

[@arpitgaur4310]

U should also do a podcast with the university owners

[@amudhanthenral1669]

I am far more grateful to Swiggy than Zomato when it comes to customer support.

[@learningwithraj_]

Why dont they address big players like McDonald's, Kfc or Dominos or even few famous restaurants, Who probably dont spend a single rupee on advertisement and yet people search for them to order ( zomato/Swiggy wants them more because customer wants them) .....its like making yourself big in the outer world and then playing up with these delivery apps rather than kickstarting the journey directly from Zomato/Swiggy and then try to create a brand ( not sustainable in the long run so far)

[@themultiverse7600]

येडे लोग है ये सब🎉

[@krisgandhi]

One point that is missed is also the price gouging these platforms are doing to the end user. Swiggy takes commission from the restaurant and charges membership/delivery fees + platform charges as well. It has nothing to do with sustainability anymore - it’s about becoming profitable pre-ipo

[@ShekharVashishtha]

Inory is that still they are not profitable.

[@tipsytornado5390]

If you guys need on demand delivery there are aggregators like Rapido, Ola who provide those. Could be an option to think about

[@mohakgirme8702]

I am doing MBA and this video was more informative than last two lectures that I attended. Thankyou Nikhil Kamat sir.

[@suryajerry2674]

💯

[@dcmhsotaeh]

Sir ?? He was knighted by the Queen ?? Used at the end of the name very Indian Not the right practice internationally

[@fangdog29]

How? I'm an mba as well. Listen to your profs. The belly aching of folks who feel like their industry is being disrupted is just that - belly aching.

[@shivanisharma7213]

Why are they doing so much over acting when answering - why cant they justanswer it properly

[@vedanthbaliga7686]

Because no one will watch a 2.5+ hr video without some over acting in it😅

[@shivanisharma7213]

@@vedanthbaliga7686 Thats a valid point

[@wth12345]

On Rs.100 sales you have to pay Rs.25 and other Rs.25 for promotion. This is crazy why restauranter are selling on this platform

[@karnsaudagar7865]

This is true resturant partners are not happy with zomato and swiggy, however its the aggregators who have got them the visibility and footfall. Having said, there are many restrurants who have gone off the zomato and are offering better deals and discounts to get those customers orders. Many resturants who are operating in hotels have started giving discounts to in house guest (in room dining) so they could have more in dine customers. Its about pivoting the right strategy with time

[@sallu5645]

The way zomato and swiggy do.. no one else can match up in that scale. So it's a tough job.

[@iIrfanhussain]

It Would be nice if it start with what they do as a name tag for 2 sec so we could connect more

[@virajvrooms]

This one was hilarious. Why would I want the restaurants to know who I am or what I buy? The only data they need is how much of which item has been bought most on an average. A restaurant owner doesn't need fancy dashboards for that. The last thing I want is to get food poisoned because I gave a negative review to the restaurant last time. 😂🤣

[@KaustuvMitra88]

Restaurant owner needs the data to improve their menu, their price point,

[@virajvrooms]

@@KaustuvMitra88 Correct. They already have that data because they are preparing the food in the first place. The people in this video are not referring to this generic data. They want to know what you do on the app.

[@anushsgk]

Exactly, the entitlement by these guys to act as if these delivery apps are the evil when they are merely not keeping up with the industry is incredibly funny to me.

[@MrXxxx212]

If you guys ever sell as a restaurant on zomato and swiggy the true picture shall come out. These restaurant guys speaking wouldn't care if they dont sell on aggregators because tgey are offline first restaurants. Cloud kitchens are closing everyday. They know the plight.

[@NidzShah-ps6kr]

​@@virajvroomsthey want to know what you do on the app so that they can improve their menu and focus on targeted advertising.

[@ravii8]

I have stopped Swiggy orders and saved 28 k and bought some gold and of money I am a bachelor I started eating curd rice and dal chawal 😂😂

[@sahilsah457]

Swiggy is savior for me. I got the swiggy one for rs 200(3 month) made 100 orders over the course of 3 month. My average order size is Rs 140.

[@frankcastle5596]

The big guy look like Russian mafia 😂😂

[@akshatrajput8089]

brooo the guy (not nikhil) looks like lord farquuad from shrek! For legit!

[@truthsayer2550]

Why do all the restaurant owners look very unfit? Guess they should stop eating at their restaurants 😂

[@anassada2797]

Your video's are amazing just a bit more masala and it will kill it aah that probably is not your stw

[@shubham_ki_sona]

Nikhil could you do one thing, who are these people you are talking to? Nowhere I am able to make out who they are? Why there is no introduction?

[@ravindrapratapsingh6281]

Ordering food has become costlier. I have compared prices of Dinning and Delivery. The same menu costs 800 if delivered (with discount) and 500 when dining in a restaurant. To pay aggregators, restaurants increase the price for delivery. Riaz is right, limited margin to keep it going. Discount model is a bubble. Then what? Customer acquisition? New app with vc backing can come any point of time.

[@prithvisetty8396]

Middle class who are against freebies are ending up having subsidized food.

[@argl1995]

The same way most of the brokers and the broking firms are not happy with Zerodha's business model.

[@UTube-nigga]

Most of the new brokers are infact copying Zerodha's model. Like Groww.

[@anujsingh2029]

I think people are distracted by the food :P they should have it beforehand.

[@yakhnisocial5149]

All restaurants just log-out from Swiggy-Zomato for 48hrs across India, that we will not do business with these blood sucking Swiggy-Zomato. They will come down on knees but that can never happen because restaurateurs are not united. They want to cut each legs, that the problem. Zomato-Swiggy destroyed restaurant industry you just can't survive with these crazy commissions.

[@panalaska4030]

Swiggy and zomato ask the restaurants to reduce the size of the dish for takeaways.. so you would be paying the same price but getting lesser quantity. That spoils the name of the restaurant.

[@naveenbangalore362]

Delivery partners + cloud kitchens need Food aggregators.. However they are very bad , cold food, soggy and lot's cost overhead compared to buying the same carryon from same restarant.

[@AnshulM]

he just wants profit

[@arjunkaushik1981]

Yaar isko chup karao 😅 U know who 😂

[@vamseemk]

lol at the quiet passing mention of NN as "friend of mine"....he requires an introduction as the Legendary Founder of Iconic Indian Services Infosys. Also Padma Bhushan..and several other awards and honor.

[@AdveerIndia]

Amazing Production quality but whats with serious discussions and people eating food? just have them have water / tea LMFAO i couldnt watch it ... sorry would love to watch a video where no one is eating food while having good discussions hahah

[@reviewanything-byanurag]

Why do apply western consumer data to ours cz we are pyschologically completely diffrent. We dont order everyday dont eat frozen food we eat more at home. Even if its growing i dont think we are completely going to be dependent on non home cooked food like foreign countries where its their habit to buy ready made food than cooking at home. Cookimg at home is our culture and atleast for next 2 generations its not gonna change. Restsuranting is going to be an occasional event though such events may be more.Delivery business is sustaining in Bharat just cz consumers are being offered discounts stop the discounts 50 pc people are not going to order.Old days when restaurants were delivering free with min order of say 500 or more was a win win for all.

[@karansidhpura1744]

Adult me - Another good informative video. Kid in me - Why does the guy look like captain haddock from Tintin movie 😂😂😂.

[@akshayrvndrn]

This restaurant guys is a cut throat business man . I envy him compared to other guests from other industries this guy is direct and classy and don’t give a fuck . I like that about him

[@TheRestaurantWizards]

If you're into the share market. This channel has some great industry insights directly from super-relevant people, making the data highly reliable.

[@niteshmittal3346]

These people sounds like drivers of ola and uber who keeps complaining about the company but without them they will be out of business in no time.

[@akshitbehl7786]

This should have been just between nikhil & riyaz.

[@ashishchaudharicool]

Bhai yeh lya discussion hai. Please discuss other business which are less known to get perspective. Zomato ka business in and out idea hai

[@kaamilmirza6963]

@15:50 Bro just doesn't want to explain how much does that 22Rs cover and wants everyone to go with it. Says 22Rs and refuses to elaborate.

[@varshasantosh6754]

Hey Team! Great work! Many guests on the show are not popular personalities, So would kindly suggest the team to add names and profession of the guests in the video.

[@abundant224]

Downloading every app and giving our details is so exhausting. I don't even understand how people use swiggy and zomato both. I just use one of them

[@aayush77492]

There's so much talk pf percentages in short, that I didn't understood compleetely.😅

[@mrchatterjee_]

Insightful but with irritating obnoxious people. Cant even listen to other cutting each other in between 🤦‍♂️

[@reecosmicatomsb8576]

Stop delivering through aggregator on a mass scale. Automatically people will visit restaurants.

[@rupeshgupta1742]

There is no talk about how you can increase value to customers or to get them things they want, it feels like rich guys getting together to complain that they ain't getting more rich.

[@sangeethcshajan8722]

This is honestly a very biased view. If you gotta have a discussion on something, then you should add voice from both ends. Why don’t you call up a rep from Zomato or Swiggy to join this discussion so we get a balanced view? Why do you promote bias without the participation of the other person? You gotta admit the fact that Zomato and Swiggy truly revolutionised the takeaway market. I mean ofc the customer ain’t concerned about this filthy rich restaurants’ margins and he’s only concerned about getting a better deal for him/her. So Nikhil, please promote a balanced discussion instead of always promoting a biased discussion. All your discussions are utterly biased and doesn’t provide any balance, whatsoever.

[@f4k3gamer]

The topic was why restaurants are unhappy with delivery apps. While the topic is itself biased, there is no issue with the choice of people(,ie, the side) in the video

[@ShivamKumar-ol2sd]

Bhai... it's a podcast not a debate show.

[@Deepak-jf9gz]

Bangali?

[@nishantabraham]

Read the title before writing such a lengthy feedback.

[@Stanley.digital]

You're argument can be justified only if restaurant are making 200 percentage of profits. But we don't, like Zorawa mentioned, a total of 31 percent is taken away by the aggregator and restaurants have to at least give a discount of 20-24 % discounts to pull customer. So today, if I sell a burger at 200 INR the Zomato will take away 60 rupees (30%) and on top of that 25% of the discount, i.e. 50 rupees. So for each burger sold on Swiggy & Zomato, I get only 90 rupees!!!!!

[@swethaal259]

And the Discounts you are discussing are not real :)

[@chinmayjoshi5594]

So out of touch 22 rs is the cost of delivery 😂 bhai for what, it is the cost. For what , it is the cost 😂😂. Swiggy and Zomato will hang these upside down!

[@vamseemk]

Bottom line, Zomato and Swiggy are suffering too. Restaurateurs are unhappy due to the model.

[@raghav4608]

The discussion would have an additional dimension if an online native, cloud kitchen brand like Eat Fit was on the panel.

[@zzedcap9499]

More discount 😂 imagine the quality of food yoall horking down in ta yor guts...😮

[@arvindkumarpandey5851]

I am not well versed with the market or the business but still I have some ideas to add some fighting chances if you and your other restaurants friends want to take the route to build an application. 1: introduce a loyalty points system, so your faithful customer can get benefitted and you will have a regular customer. 2: Instead of having a full lavish restaurant, just make a cloud kitchen kind of a setup (in certain cheaper areas) just for the deliveries , so your overall operating cost will be less. 3: Create an efficient process that ensures the whole process (getting orders to the delivery) is hassle free and transparent. 4: make certain checkpoints to deter any foul play by a problematic customer. 5: obviously you can provide additional discounts on certain times like festivals but on the flip side i suggest identify the time period when your sales are low and try to sweetened the deal for both parties. 6: You need to have direct access to customers and customers should have the same. Hope i understand the situation 😊.

[@niravniru]

You are paying 20 rupees per deilvery which immoral and exploitaton.

[@zubinphilips]

I am surprised how these guys are talking so much with so much food in front of them!

[@Shiva_The_King_007]

Aggregators aren't in Profits....so this argument is not completely true

[@the-aditya-raj]

Does she said 18-20% margin at 11:30 ? And everybody said that's good?

[@kaziiftahaz7161]

When someone say lets be honest its not about honesty. Its like My decision is fixed no matter what... haha