Why Samsung Printers Jam Paper or Don't Pick-up Sheets.

[@juanfabian4579]

Thanks a bunch! Just fixed my Samsung SCX 4825FN thanks to this. In case it helps, I took apart the solenoid from the printer and measure the two foams, to have like a paper template of their tiny sizes. I removed the original foams and cleaned surfaces with alcohol. Then took the cork from a (good Spanish) wine bottle and cutted a very thin slice of cork (about the same thickness than the original foam, maybe a tiny bit thicker). Then I cutted the cork slice with scissors, to match the sizes of original foam pieces (using my tiny paper templates). I prepared just a bit of high temperature epoxy (just in case) and placed a super thin layer on the corks, and glued them to the solenoid. Now I have the printer working, with no noises, and hope cork won't tear off that way.

[@richardwilliams3215]

Its not the small pads becoming "gooey" its the pad on the arm becoming too thin. if the arm gets too close to the metal stop there is enough magnetism to hold it there when the relay actuates, a fix that works well is as follows, 1. remove both pads and clean away any glue. 2. leave the coil pole pad out (its not needed) 3. make a small piece of fibreglass PCB standard thickness (same dimensions as the sticky pad was) file of any solder resist coating and superglue the piece of PCB onto the arm in place where the original pad was. thanks for your video it got me on the right track to fixing my printer :)

[@miczell]

This video not only has the DIY value, but also, or even more importantly, an educational one. I respect your attention to not only showing how to fix the problem, but also to explain the logic behind it, so we could actually UNDERSTAND what is going on in the underbellies of our printers :) I appreciate it a lot. Subscribed with pleasure. :) Kudos!

[@netneedingsystems2318]

Other ways to probably fix this, with nail polish remover, (disolvent) to reduce sticky, also with alcohol to reduce stickyness, use paper cuts to stick them on the foam, and also buy foam on any paper shop and replace it, also use foot powder, to get rid of sticky, and last but not least get rid of the foam and clean with disolvent, thinner or any other product like it, and also all the previusly mentioned, Thank you for sharing!

[@eoiqudsfjka8591]

Really good information. Thank you. I found this same problem in an SCX-4725 printer. My printer was picking up multiple sheets and sometimes not picking up a sheet properly. Both the foam on the solenoid coil (for when the solenoid lever is in the energized position, or paper feed position) and the foam on the solenoid lever (the de-energized, or rest position) were very sticky. ...I am not clear on the purpose of the foam, but I kind of doubt it is noise or entirely noise. ...The foam on the solenoid coil could be to prevent noise, or to prevent damage to the coil bobbin, or to prevent lever bounce. ...The foam on the solenoid lever could be to prevent noise, but I doubt that. Again, It could be to prevent bounce. ...But possibly the foam tape between the solenoid lever and the solenoid core frame (where the frame stops the solenoid lever travel) ensures that there is an air gap at that point, to ensure a break in the magnetic flux there. That might create same-polarity magnetic-poles there, between the solenoid-frame lever-stop and the lever itself, so that the magnetic poles oppose each other, to create a magnetic push to help the solenoid actuate. This would explain why the lever foam can be eliminated in some printers, because the L-tab of the solenoid lever rides on the cam of the pickup gear, which means that on some printers, there could be an air gap between the solenoid lever and the part of the solenoid frame that stops the lever travel, even without the foam there.

[@sergiofranco3365]

Effectively, my 11 years old scx-4300 was suffering from this issue. I removed the foamy stops and it’s working now. I kept the solenoid and all that’s different now it’s just a click noise which doesn’t bother me at all. I noticed the solenoid is activated for less than a second. That’s why when the foamy stops stuck to the plate it causes the paper puller to grab two sheets leading to paper jam. Thanks a lot for the tip!!

[@PumaSognatore]

Oh mio Dio,😮 incredibile, ho risolto il problema alla stampante grazie a questo video! Ed anche gratis! Grazieeeeeee🎉

[@PumaSognatore]

P.s. La stampante in questione è una ML-1660, grazie ancora!

[@MrMountainHawk]

Thanks the other videos didn't explain the issue as you've shown. in this video.

[@sjakob52]

Hi thank ypu for this information. I wrote to you few days ago about a printer not working. I used your instructions to take a part the printer and found 2 disconnected wites and a pickup weel was not samled correctly. The pba print was damaged but I used the sparepart from my second printer 365. After fixed all this my printer is,qorking again, but printer stop when trying to load paper. I have seen your recent video above, but I wonder why this happens after maintainance. The printer was very effective before I made mismash with the pickuproller and no problems only some stribes on the color prints (try to fix it by cleaning the roller). Now I have 2 options. I can take the paper unit from the old printer or can buy a soleoid from HP . What would you do?

[@dieudonnemoussala3926]

Hi! I'm having error #c5-1710 on a samsung CLX-6260FW printer, please advise. Thanks!

[@geerthenkwijnants]

Great explanation and indeed, apparently Samsung is not aware that this small defect impacts their image as a producer of reliable printers. Too bad. Of course, this leads to early printer renewal and the related pile of unneccessary printers being sent to the junk yard. Too bad in 2021!!

[@WillowGypsy13]

I have a Samsung Xpress C410W and I have this exact problem! I've never had any issues until now and I've had it for years. Everything was great, just put brand new toners in it and it just stopped loading the paper and tell me there is a paper jam. I have taken out the roller cleaned it, cleaned everything in it, and it still does this.

[@PaoloMarcelli]

Probably it's the solenoid, i've a video exactly on the repair procedure for the CLP365/C410

[@richardwilliams3215]

commenters don't be too hard on Samsung, it took me a while to work out what was going on, firstly I cleaned both sticky pads away completely then re-tested the solenoid as per the video, to my surprise the solenoid didn't work! when actuated the arm was "sticking" to the stop, if I gave it a slight nudge it clicked across to the coil pole, I then realised it was magnetism and that the arm needed to be at least 1mm away from the stop to work properly hence the fibreglass PCB fix, so over time its not necessarily the original pads getting sticky its that the arm pad gets squashed and too thin, it is surprising though that Samsung have let this ride, they must have worked out what was happening, cynically one might conclude that it takes a few years for the little pad to get too thin, then causing the paper feed to become erratic and soon after to stop feeding, then the customer buys a new printer - so more sales for Samsung I wonder ???

[@vp9990]

Hi thank you for the video. I have Samsung ml-2525w.It"s not picking up paper, and/or picking-up multiple sheets per print. Do you think I have the same problem: bad solenoid? Thank you

[@PaoloMarcelli]

Sure! Pick up roller is driven by solenoid, could definitely cause that problem

[@haigjansz5643]

Does this apply to a Samsung CLP-320 as mine picks up the first sheet and then a few others follow and jam up.

[@PaoloMarcelli]

Yes I think it does, but on the CLP-320 I don't have a video about fixing that solenoid.

[@hayden3891]

Thank you for sharing your knoledge , very helpfull. When Selenoide Is bad the printer Will not work at all ? Mine printer a Samsung x press 3875 does prints well after i turn it on but when go to another job i have the error of jam inside machine but there s nothing. This hapens all day long, very anoying being opening front door every Time to get rid of the error. Any idea what it could be? Printer was in a box for 3 years withou any use Thank you

[@PaoloMarcelli]

That could absolutely be the case! It depends by the position of those pads on the solenoid and the materials they used to make them. If the pad is at a side of the electromagnet and the pad gets sticky, the solenoid could get stuck down (so more than one sheet are picked up). If the pad is on the top, the solenoid could be stuck open so no sheets get picked up and the printer gives you a paper jam. I'd first have a look (if possible) if the pickup roller rotates or not when you try to print something, and eventually replace the solenoid, or at least those two pads.

[@hayden3891]

@@PaoloMarcelli it's posible Samsung Xpress 3875 dw dont use selenoide ? we did not see one where it was souposed to be. It could be another part in this model that does it's funtion? Greeting from Cuba

[@savanosavanelli]

Ciao, bella spiegazione. Ma in generale sconsigli l'acquisto di stampanti samsung? Volevo prendere una multifunzione m3370fd nuova. Anche lei soffrirà di questo problema?

[@PaoloMarcelli]

Nono non sconsiglio le samsung :) e la M3370fd non soffrirà dello stesso problema. Come vedi da qui printcopy.info/?mod=pc&brand=Samsung&model=ProXpress+M3370FD&page=9 quella stampante utilizza una frizione per il pickup della carta e non un solenoide, le frizioni sono estremamente più affidabili e non danno questo tipo di problemi.

[@savanosavanelli]

@@PaoloMarcelli Ti ringrazio, sei veramente molto professionale! Me la consigli come macchina? Ci mette molto a stampare la 1 pagina? L'ho trovata nuova a 250 euro.

[@shrimpburrito]

Do you know this to be a problem with the Samsung M4530 printer? We have one that prints fine when printing one-side prints, but when printing in duplex, it reliably jams "at top of duplex" 75% of the time, and the jam has to be cleared out via the rear door. Every time we do this, the paper has one-side printed, so it's always jamming when it goes to print the second side.

[@georgestavrakakis5083]

Ciao Paolo e complimenti per i tuoi video.Mi serve il tuo aiuto : La mia Epson L805 mi ha dato un falso alarme di carta inceppata.Mi spiego : vado a stampare una cosa qualsiasi,la carta viene tirata dentro per meta',la testina lascia la sua posizione di riposo e si avvicina al foglio di carta,pronta a cominciare il suo lavoro,e proprio a quel punto si ferma tutto e la lampadina con il simbolo di carta (e contenitore d'imondizia) sul panello frontale comincia a lampeggiare rossa.Sul PC appare il messagio di carta inceppata.Premo il tasto con la lampadina rossa lampeggiante e la carta viene fuori senza problemi (bianca,ovviamente).La stampante tira dentro (automaticamente) un'altro foglio di carta,per riprendere l'operazione,ma succede lo stesso di prima.Qualche consiglio?Grazie

[@PaoloMarcelli]

Ciao, ti consiglio di controllare con il software WIC Reset l'elenco dei codici di errore facendo il report, come ho mostrato nel mio video sull' "errore stampante", ovviamente quel video è applicato a un altro problema su un'altra stampante, ma è per capire se ci sono codici di errore su cui si può fare qualche controllo, perché soltanto sulla base di un inceppamento non saprei che dirti a distanza...

[@georgestavrakakis5083]

Il WIC dice ''Paper jam error'',proprio come il messaggio sul PC,ma come ti ho detto,non c'e' carta inceppata@@PaoloMarcelli

[@tonydaddario4706]

Hi, I have a Samsung ML-3051N and the constant jamming is driving me mad. It works okay if I use the manual feed but using the tray feed and it always jams after the second or third page of a continuous print. Any tips?

[@julierodreguiz927]

I've been having the same issue with mine. It seems for me, my printer acts up when not used for awhile. The first few pages do not want to feed through, but then it starts working. Not sure what the cause is. Probably the rollers are worn out or something.

[@notajp]

Does this also apply to the SCX series of laser printer? My SCX-3405W is showing these same symptoms; not picking up paper (no paper in the feed roller mechanism), yet it says I have a paper jam. Would be nice if this would explain the problem....

[@sergiofranco3365]

I have a SCX-4300 which is eleven years old already. I removed the foamy completely and it works fine now. If you don’t mind the extra bit of clicking noise, go for it.

[@laydinbowles1304]

My printer ML-1750 doesn't pickup paper. The printer makes noise to indicate that it is trying to pick up paper but it isn't able to do so. What do you suggest? Thanks for your help.

[@PaoloMarcelli]

Hi :) I'd try cleaning the paper pickup roller, use a cotton fabric piece and some glass cleaner or isopropyl alcohol

[@Leozleozzo]

Grazie mille per il video. Davvero molto utile!! La Samsung è meglio che si spari: che azienda indecente!!!

[@PaoloMarcelli]

Anche altre aziende hanno avuto difetti simili in passato, ma che in 10 anni non siano stati in grado di risolvere no, questo è abbastanza assurdo.

[@jayp.4100]

Good video. Where is this solenoid located and where can i buy it from? Thx

[@PaoloMarcelli]

Hi! Watch my video on how to fix the Samsung CLP-365 paper jam, you'll see where it is, how to replace it and where to buy one in the description. If your printer model is different than CLP-360, CLP-365. C410, C430, CLX-3305... theh you need a different solenoid and it depends by the printer model.

[@nomanshahzaad1330]

I have c1860fw having problem paper jam in tray 1 plz guide

[@ziaurrahman8729]

Hi, Great information. I am having problem with my printer Samsung Xpress Color C410W. It is not printing any pages. When I place print comment it gives me blank page. And sometime restart by it self. while printing. I need your advice what can me the issue.

[@PaoloMarcelli]

Probably it's not installed or configured correctly. Reinstall the printer driver and be sure to use the correct port.

[@ziaurrahman8729]

@@PaoloMarcelli I have done installation of the driver and configure the wifi on the printer. I tried taking print with wifi connection. It start as if it is going to printing but it start and reset itself and then after restart it gives white page. I feel that the print comment which I place is reset from the memory and gives white page. Kindly advice me.

[@alichelbi4937]

I have a sumsung sxc 4600 printer, it constantly tells me "the cover is open, close it" while everything is closed. please help me understand and be able to repair my printer. thank you

[@DougHinVA]

it's all about an electronic component. A printer that will not pick up paper sheets need some remedy on the foamy rollers that get paper... identify where and what to do to make the rollers get sticky again ...

[@PaoloMarcelli]

On those printers it's not the rollers, but the solenoid in the pickup mechanism. You could even replace the pickup roller with a new one and still have no paper picked up.

[@dylanmaxwell495]

THank you!

[@mepik15]

My problem is not bc of that i think, bc it does pick up paper.. and i does pick up 1 sheet only, but then i mangles and destroys it at the part that has toner on it (the part that prints) and i am fkng lost. It folds the paper.

[@PaoloMarcelli]

Do you mean the transfer belt (that black plastic belt) or the fuser unit (the upper side of the printer that heats up)?

[@benseno6834]

You mustn't change new one..you should clean old plastic parts and continue to use old

[@PaoloMarcelli]

I've done that with other models, but with the CLP and CLX's I tried a few times and didn't work, that's why I suggested to replace the solenoid, but if it worked for you better :)

[@WerewolfMaster]

It's *deliberate aging of the product* Samsung does it on purpose - I know a lady that works for Samsung and her job is to qualify product materials that should wear off after 2-3 years of usage! NO JOKE. I was a professional printers repair technician and I was using a double sided repair foam tape for it., sometimes thinning it down with a razor to a proper thickness. Do this instead of buying the new solenoid - don't support Samsung for doing this BS to consumers

[@PaoloMarcelli]

I never bought those solenoids directly from Samsung. Honestly at first glance I could have even thought that it wasn't on purpose, but after 10 years of the same problem on the same part...