Insta 360 X4 Repair Experience: From Smashed Screen to Brand New! 📸💥

[@SnuffyIsBack]

Great outcome! Insta360 has top notch customer service.👍

[@WindsweptRobert]

Yes they do :)

[@kittyemzcanada]

WOW!! That's fantastic! 👍💯💯

[@WindsweptRobert]

Thank you! Cheers!

[@wulliepie4141]

My heart sank there, I thought that was going to be a tale of woe and strife! canny grumble at 70 odd quid for a strife free and prompt resolution, well done Insta!

[@WindsweptRobert]

Nope, no grumbling here. I should have ben more careful when setting up the tripod and I have no-one to blame but myself :)

[@petermainwaringsx]

Great customer care and outcome. 👍

[@WindsweptRobert]

I'm happy with it for sure :)

[@MavericksDrone]

Excellent outcome. KZbin has become amusing again with all the other drone channels vying for the most watches and likes for the new DJI sub 250g drone, it's flipping hilarious.

[@WindsweptRobert]

The pop ups for the NEO and now the Flip have been invading my YT feed. I bought my grandkids a NEO for xmas, but you won't see any reviews of the NEO or the FLIP from me ;)

[@SimplyScotlandPhotography]

Better than the 5 plus weeks i had to wait. The main reason i sold the new one that arrived was the bad customer service i received.

[@WindsweptRobert]

Ach, sorry to hear that your experience didn't go as well as mine :(

[@SimplyScotlandPhotography]

@WindsweptRobert They could only get better mate. I at the time couldn't believe how bad they were after dealing with DJI. £120 for a brussed lens. But yeah 5 weeks or so before they finally sent me a new one. So I sold it on with all the sticks and mounts I had bought for it.

[@EdenValleyAdventuresUK]

I am glad you got it sorted out, I had the X3 but had sound problems so it was still under manufacture guarantee so I have the X4 now for an extra £60 more that I thought it was a great deal.

[@WindsweptRobert]

Sound problems? I don't really use the internal mics on my X4 (or my X3 when i had one), so I'm not sure if the internal mics are any good :)

[@autisticdrone.]

I too thought it was going to be an unhappy story. Luckily it is the complete opposite, a brand new replacement for £76 , that’s great customer service. 👍

[@WindsweptRobert]

A happy ending :)

[@BlairAir]

I agree deductibles DO make the insurance rates more manageable. That you got this outcome is fantastic! Thankfully you had enough fingers to count the days! But 76.50 seems reasonable for a brand new replacement. I love my X4, but I am angry at myself for not using it more. You have had some good captures with yours, and I've seen the content! Hey, can you let me know what mount you use on the Mavic 3? I have a dedicated Insta360 Sphere camera for Air 2/Air 2S but its 5.7k, so not nearly as sharp as the X4 gets.

[@WindsweptRobert]

I made a couple of videos showing how I do this John :)

[@eddieandrews5317]

I have a problem with my fender telecaster Can you get me yin for 76 quid 😂😂😂

[@WindsweptRobert]

nup

[@johnarmstrong4015]

very good for Insta, wish i had the same with DJI, I bought a Neo from DJI, once i got I tried to connect it to my phone etc. nae luck, and tried to connect it with my Ipad , nae luck, Phone their help line and the person was very good but after a couple of hours ,nae luck, tried the helpline again another day yet another couple of hours with videoing myself trying to connect. next day I went on line to return the drone. Sorry you are out of time for the return date. Thanks DJI. Sorry for the moan. ATB

[@WindsweptRobert]

Sorry to hear this, John. I got my grandkids a NEO for Xmas and I set it up for them. I did have a few niggles too at the time, but got it sorted without having to contact DJI. I wonder where you are in the country? Might be someone who can meet you and see if they can assist?

[@johnarmstrong4015]

@@WindsweptRobert Wester-ross, I have a friend having a look at the moment, Yes I have seen a few folks having a problem to start with, but all seem to get it sorted out. I have three other DJI drones with no problems, Thanks for replying.ATB