Brandon Love shows you how to overcome objections when pitching sprint phone connect then ties the $100 Visa promo card into bundle packs for the devices!
Пікірлер: 106
@kevindaking63026 жыл бұрын
One thing I never do, is approach customers loudly, especially in such a small area like the sprint store (even though ive never worked specifically for sprint) I feel like the best salesman I ever met always seemed to do 3 things. 1) Smile a lot. 2) Speak in a soft tone 3) LISTEN very carefully and hardly EVER break eye contact. that's what I do and im a selling fool.
@drippinwet774Ай бұрын
BEEST factors Body Language Eye Contact Energy Smile Timing/Tonality (Actively) Listen
@Ralph-hw5ri15 күн бұрын
I never was good at role playing but was always the best rep at almost every store I’ve worked at.
@ANTROD104 жыл бұрын
Man. Dude wasn't even paying attention to the customer. Too funny
@ChrisLove7136 жыл бұрын
The watch compliment was so fake and forced. I'd see right through that shit if I was a customer.
@eluviavelasquez1455 жыл бұрын
Right. Its such an ugly watch even the guy wearing it knows it
@bigsmitty8674 ай бұрын
😂yup
@remrox18917 жыл бұрын
this is just horrible super unrealistic!
@mattbevapin68763 жыл бұрын
Sell the device first people....find out what they like in phone, what they use most, how heavy of a phone user they are....sell what the customer wants, but also balance budget. It can be tough, but establish a quick connection first. Then when you find a perfect phone, get them to the counter, do the app then discuss rate plan. Lots of good things here, but every salesman/lady is different...find your groove...also every region is different...demographics can be a factor in how you sell the device.
@JoeCroninSHOW2 жыл бұрын
this is how NOT to sell right ?
@irisjennyperez4 ай бұрын
Thanks for this I am currently with total by Verizon and I just happen to be on KZbin searching for some good sells tactics. You guys did an amazing job at role-playing. 😊
@nathanlevier36894 жыл бұрын
I couldn't stop laughing when he said I got another deal for ya 😂 I do the same at work
@jojomitchell5476 жыл бұрын
No one is comfortable in this transaction. There's too much distance. Close the gap. However, he kept pushing and I like that he didn't give up.
@looneystudioshernandez65299 жыл бұрын
That's a weaak ass sales pitch.
@gtidriver53313 жыл бұрын
at 00:36 the way he says "oh" and taps his fingers on the counter is funny asf .
@poof952 ай бұрын
Lmfao old comment but still funny He was like “oh cool, yeah anyways”
@Tony-rv6nu6 жыл бұрын
The watch comment was so Fake , if an employee told me that i would walk away instantly
@ChrisLove7136 жыл бұрын
Tony exactly what I said
@nayelliperusquia4 жыл бұрын
Tony the point of why he pointed at his watch is because he trying to figure out costumer needs and wha options he got even for his watch
@oaxaca9114 жыл бұрын
I’d love to see that
@LisaSnow34 жыл бұрын
Nayelli a that’s the point. No one wants to get stuff shoved down there throat
@jans62613 жыл бұрын
so cringe
@se96187 жыл бұрын
Bruh....horrible you'd be fired.
@vmccormack55526 жыл бұрын
Returned. Line cancelled
@Rod-bp8ow11 күн бұрын
The Different Approach to Sales Interaction as well as customer Rapport is important, similar to this video. A Professional way of Presentation of Products, goods and services, while explaining the details of Warranties support, for After sales. The emphasis on the details of presentation of goods and services are enriching, rewarding and satisfying, since it acknowledges the customer's insights, questions to have a better grasp, understanding of Quality of Sales and After sales, customer rapport and retention.*****This is NON AI Standards of Excellence in businesses*******
@jessicacrawford62907 жыл бұрын
This came off as way to pushy. It reminds me of a door to door salesman. First things first, genuinely care about your customers. Talk to them and get to know them. After you have a basic understanding of their desires then you can offer recommendations on things that can actually benefit them. This guy sounds like someone who cares more about his wallet then his customers.
@Kloutkulture6 жыл бұрын
Jessica Crawford thats ALL salespeople
@wepa12206 жыл бұрын
Should have not worried about the cellphone breaking it was a ok attempt but didn't create enough urgency. He should have positioned it as a convenient solution.. If you WOULD have had this product you WOULD have had a phone once you moved into that new home 😊 but besides that we all know during times of emergencies like storms when the power goes out the first thing to go dead is our phone battery wouldnt you agree? This has a back up battery to insure you can stay connected with emergency responders and family in times of NEED. I'm sure that is something you can agree with? That's just my opinion I could be wrong 😊
@Deku_385804 жыл бұрын
I just want you to know that that’s all we care about. I’m a salesman and my jobs is SALES. I got bills to pay to you know. But yeah I get what you mean, he’s not that great at sales and you can tell he’s a rookie.
@xCaRnRAGEx11 ай бұрын
@@Deku_38580worse than a rookie lol
@drippinwet774Ай бұрын
Whats insanely bizarre is that these customers go into the store for service. Its walk-up city. And Sprint still crashed! I have to find my customers at Targets and Walmarts. I close them, don't get me wrong. Its just this is so bad; if only he got the same training I did. And the rest of Sprint. Their sales teams would crush it.
@aFewGoodPets3 жыл бұрын
You just know this guys a top seller at sprint. He’s the only one working there because if this is how they’re teaching you guys to sell you’re all broke.
@leeeroyjenkinss2 жыл бұрын
Selling that house phone was hard to watch lol
@jasonvanvuuren21712 жыл бұрын
tell me about it.😂
@It_syourdestiny6 жыл бұрын
I personally didn’t like the transition to the phone after he already picked out the phones, he didn’t even discover the need for a home phone. You got to get to know your customer before pitching that.
@brandonlove43106 жыл бұрын
It’s Destiny where do you work!? Would love to hear your best practices.
@j20sti4 жыл бұрын
SPRINT IS TRASH! I WORK FOR VERIZON!
@Snappers1_2 жыл бұрын
Your approach at the beginning was okay. You were a bit too repetitive when welcoming the customer. Sales pitch for the house phone was TRASH. If the customer is saying he isn’t interested in the home phone, you acknowledge him and pitch for the accessories. In fact, just mention the total of the phone and accessories like they are “packages”. How essential they are to use.
@cruz4321003 жыл бұрын
I’d get a job at this store just to have you as my sales leader just to call HR on how ass your sales pitch is
@Hutster12296 жыл бұрын
Hahaha good damn, I thought my pitch was bad.
@wisheduknew2947 жыл бұрын
I like the way he did the bundle pricing..
@eluviavelasquez1455 жыл бұрын
True bundle offers are key
@sigmawolf67176 жыл бұрын
Terrible ...just terrible...poor transition. No enthusiasm, terrible body language, and influx in voice. "Let me ask you a question" terrible.
@Lofi-rq3tp9 ай бұрын
Coding student here..I applied for a cellular help desk position and have an interview next week 💯
@brandonlove43109 ай бұрын
good luck brotha! the wireless industry can be rewarding!
@Lofi-rq3tp9 ай бұрын
@@brandonlove4310 Landed a cellular rep help desk job...good media 💥💯💢
@Ty_Mcflyy Жыл бұрын
That sales pitch for the home phone could use some work
@cerriegortney18402 жыл бұрын
Right off the bat I can see his eye scanning him lol and he’s constantly nodding his head which is rushing the customer to finish a sentence just so he can reply with oh I love your watch lol
@xCaRnRAGEx Жыл бұрын
Yeah guy isn’t a very good salesman
@dannycooksey65134 жыл бұрын
Trash.. i run a cell phone company.. terrible qualifying questions... Less is more
@sneakysneakkz9 жыл бұрын
All tht push for a sprint connect? In real life he would have said, "no!" Good way on over coming the objection w some scenarios.
@idcemail1237 жыл бұрын
Felt hella awkward watching this guy
@nayelliperusquia4 жыл бұрын
idcemail123 lowkey but u Csn tell he was nervous too
@dani09eveline4 жыл бұрын
Oops wrong video! I was looking for a Verizon sales pitch!!
@Satchel19926 жыл бұрын
I think when he was trying to sell the home phone thing he was moving to much and didn't seem genuine to the customer.
@jameswilson35009 жыл бұрын
He was a little to pushy. Just be friendly and let their first experience be smooth and less personal. So the next time they are more comfortable Colin back in. Just my 2 cents. He spent forever trying to sell this product. Script
@eluviavelasquez1455 жыл бұрын
Its better to be pushy then friendly a good salesman automatically assumes the sale
@tonyrienzi19394 жыл бұрын
Lol you forgot which phone was for him, you said “I’ll” instead of “we’ll” do it for free you mentioned you have a time share people don’t wanna hear about you bro! And you were so obvious that you didn’t care about the watch “sounds good” is what you said once he explained what watch it was
@lewiel32892 жыл бұрын
No… your suppose to say I and always I. Personalize it and make them feel you are specifically granting them something due to you just being nice or whatever.
@xCaRnRAGEx11 ай бұрын
I thought the time share joke added a little light but he shouldn’t have kept it going for as long as he did 😂
@Epicus53 жыл бұрын
This makes total sense, for Sprint customers. Hahaha poor guy.
@jasonvanvuuren21712 жыл бұрын
This was painful to watch. the guy wasn't listening at all. The customer was hot but this sales guy is just talking trash. maybe he was nervous Idk
@thedrmerz19785 жыл бұрын
Lol how do you know if he get that zero down lol lol
@brandonlove43109 ай бұрын
you are right. would have to run credit first.
@_Iamdmoney7 жыл бұрын
He should've done his fact finding upfront in his initial rapport phase and kept asking questions as he was showing phones. The guy already had a check stapled to his forehead on for the phones transition bro move on to were the sale really is which is the home service. That he didn't ask for . If his wife cared what phone she had she'd been there. Spent too much time on that galaxy sale.
@eluviavelasquez1455 жыл бұрын
I would have already been offering Accessories and protection for the phone
@K_Reeves4 жыл бұрын
I hate going to sprint because they talk to much
@Kafei3 жыл бұрын
It's a set up! He's setting him up.
@nathanlevier36894 жыл бұрын
He said no 3 times I usually stop bitting after 2 no's
@brandonlove43109 ай бұрын
3 is usually the sweet spot. but if you can spark up a conversation and find another solution for the customer. why not?
@YuniorGamboa5 жыл бұрын
Sounds way too robotic like he has an AI in this ear telling him what to say. Also, you don't have to say" let me ask you a question" before asking a question, that gets irritating quickly.
@SMILEY0078 ай бұрын
Leave the “let me ask you a question” at home bud. I start my sales position next week. I know nothing about sales but I do know that if you say “let me ask you a question” the customers going to answer your “question” at a different provider. Who in the fuck says that. Ask them the question buddy. Be more personal. Start off with a nice greeting, notice the man’s ring? Ask him how long he’s been married, how many kids? Then follow up on that. Or compliment him on his car/truck and go from there. If they’re wearing a specific graphic shirt make a conversation on that. FIND COMMON GROUNDS. With that watch comment you could have created a whole conversation with the man on watches and what kind of technology he likes. Could have lied and acted like you have interest in watches, would have made the gentleman more comfortable. Also, don’t be afraid to use there name during the whole transaction. For example. Find out there name, create distance and let them browse your selections and while you’re at a distance act like you found a good match for them and call them over using there name, act excited. This creates almost a friend to friend connection. Be more energetic and engaging like you really want to help them out. Fake it till you make it
@thechupacabra1227 жыл бұрын
They should re-title this video how to scam a customer and convince him he is getting a good deal. Sprint employees=scum
@onliketron7107 Жыл бұрын
where is cringe hedgehog when you need him?
@budani14733 жыл бұрын
Bad salesmen
@Qxvvs2 жыл бұрын
Too pushy
@johndewitt90935 жыл бұрын
It's impossible for this to be useful because it's clearly a role play and not in touch with how a real conversation works between two adults. Who the fuck starts things off by offering to help someone come further into the store to "get out of the sun"?!
@xCaRnRAGEx11 ай бұрын
It’s just being friendly like hey it’s a hot one out there let’s go inside where it’s cool
@mr.a67673 жыл бұрын
Cringy AF… I show this to my reps on how not to pitch… smh 🤦🏽♂️
@herbstscience7 жыл бұрын
Scripted. This is awful
@brandonlove43109 ай бұрын
it’s a roll play sir.
@omerawni85573 жыл бұрын
bugging lmao every scenario in the book
@seandank86026 жыл бұрын
I couldn't take the shoes serious
@stephenkorolew89453 жыл бұрын
This is why sprint sucks hahaha
@Skepticalio2 жыл бұрын
How's Brandon Love doing?
@xCaRnRAGEx11 ай бұрын
Got fired shortly after this video was introduced to the next training class at corporate
@brandonlove43109 ай бұрын
doing pretty good sir. how are you?
@Skepticalio9 ай бұрын
@@brandonlove4310 great! thanks for asking! Glad your own time is still ticking.
@MrET1145 жыл бұрын
Just another bs sales pitch!
@WeBeTrolling20125 жыл бұрын
This is bad lmao must be at a C store.
@markstreams92636 ай бұрын
Guys they are skits
@bingbong36433 жыл бұрын
He doesn’t understand supply and demand.
@donttrip15146 жыл бұрын
Lmao
@ZedroMusic5 жыл бұрын
this is comically bad
@Ty_Mcflyy Жыл бұрын
This is a horrible example of how to sell… stay away from “ummm”
@xhorizon08195 жыл бұрын
Holy fuck this is bad.
@attemail29455 жыл бұрын
Not impressed lol
@cr_71469 жыл бұрын
come to a real wireless carrier, we'll show you how its done