Wireless sales consultant job interview

[@sw3361]

Here's how to close any sales interview: You should ask/say these last questions to your interviewer. 1. In your experience, what are the characteristics in a successful candidate? 2. From our conversation, did you see any of those characteristics in me? (Assuming you are fit for the job, interviewer would agree, see step 3. If not it'll be a chance to rebuttal) 3. Great, then this means that you're comfortable in moving me to the next round, correct? I've gotten great feedback from this close and works every time.

[@Strangetamer69]

Literally watched your video ten minutes before my interview and got my offer letter an hour later. Thanks!

[@DirkHagandTruth]

That's awesome, best of luck to you. My advice is learn something new everyday, be a yes man and do what ever is asked and don't develop bad habits from tenured people that might be burnt out. Your career will be what you make it.

[@cdpond123]

Congrats Jacob! I watched this video on the drive over to Verizon, I feel like I came off as a good people-person, but wasn’t asked any of the questions I prepared for 😬

[@codybethel4142]

7 years later and this was still relevant. Thank you for your part in helping me secure my job!

[@michaelhuebner6843]

Yes in sales you build rapport by asking questions, listening to the customer, and advising what the best product for the customer is based on their needs. There are other things you can do as well such as matching voice tonality, mimicking hand gestures, and repeating adjectives the customer uses. Once you have rapport, the customer will then be more likely to listen to your advice and do what you advise. Closing simply comes down to asking the customer for their business and giving your company a chance to win them over. You do need to know technical specs of your products, but the key to making sales is having the customer talk more than you do. People who talk too much are crappy sales people. People who ask questions and listen well are the top sales people.

[@DirkHagandTruth]

There is a bunch of good questions you can ask. I like questions that have to do with career advancement and future opportunity. Also you could ask what the particular stores biggest opportunities are and then relate your strengths to those opportunities. Hope that helps.

[@xcaliburpcs]

hi Cody, my name is Maurice I actually applied for a position at at&t about 4 years ago and due to my lack of experience on retail I did not qualify for the job, now I have applied again and hoping to get in.i am currently a Samsung experience consultant at best buy and keep up with promotions with 3 of the major carriers. just wanted to thank you for posting this I really want a job in the wireless industry as it seems that wireless is for now and the future.

[@temeculazone]

Thank you so much. Seems so basic, an interview, but prospective employees seem to look past all the general questions the interviewer will ask. Thank you so much for your help.

[@danielledonnelly9396]

" if you don't have hair, shine that sucker up" Yes 😆

[@iammichael5917]

About to go into my interview, thanks so much! Wish me luck!

[@rickiiicee501]

Did you get the job?

[@khelmico]

Did you?

[@tashapayne6093]

Did you get the job

[@impulse2779]

did you get the job?

[@SuperHenrygonzalez]

Did you get the job?

[@L1m1nalC0res]

Thank you! I watched this video before my interview and the sell your phone would have caught me off guard if it weren't for you !

[@DirkHagandTruth]

I'm glad it helped. Best of luck to you!

[@kristiann03]

I'm 18 with almost no experience in sales and my final interview is in 40 minutes. You somehow made me feel confident!

[@DirkHagandTruth]

Making the final interview means they like you and believe you have what it takes to be successful. Remember that during the interview. Be coachable and available and you will do fine. Best of luck to you.

[@kristiann03]

@@DirkHagandTruth thank you man! Unfortunately it didn't go too well as the interviewer literally put me into a sales scenario with the manager. And they didn't necessarily think my Jack in the Box experience qualified as sales😂😂

[@DirkHagandTruth]

@@kristiann03 I'm sorry to hear that. I hired many people whos only experience was in the service industry that worked out great. Don't give up on it. Like sales, its a numbers game, you may get some no's but eventually you will get a yes. My advise is focus on self development in your free time. Learning how to qualify, building value, and overcoming objections is a great place to start.

[@kristiann03]

@@DirkHagandTruth Thank you a lot man! Even if I don't get the job, this was still some valuable interview experience. Have a good one!

[@jeannedarc6957]

@@kristiann03 any updates?

[@stigster10]

"Rip each other heads off?" That's hilarious, I hope that sales environment isn't as savage as you're presenting it in this video, lmao What about some of the important qualities that every good person should have: -positive, encouraging attitude -honesty and integrity -helping those in need -working well with others -having an open mind to learn -loyalty and dedication -making sure everything that's said is true and honest

[@kaleyhobbs]

Thank you, Cody for the great advice. I have an interview soon for the lake Charles location. I found this very helpful. I appreciate it!

[@LifeofToya24]

I just started with cricket last week. So true about interview

[@melvinrodriguez392]

Thanks Cody, interviewer loved my responses!

[@Olga_Only]

I'll have a Skype interview on Monday. Feel nervous because I have never sell such products. And I'm not a native speaker. I am afraid that I'll forget everything... all English worlds.

[@Olga_Only]

I have got a job 😊

[@albinosh4dow]

Olia Оnyshchenko awesome!

[@SnowyBlizzard]

I’ve got an interview at Verizon coming up to work in a retail sales store, first sales job aside from minor goals here and there at basic retail stores. Would khakis and a white polo be alright or should I shoot for something a little more dressy and professional? It’s like a base level position in the company but I’d love the opportunity haha, thoughts? Opinions?

[@theprofessor2849]

Thanks got an interview monday and this helped💯

[@JOSHnNIX]

I have an interview for AT&T tomorrow. Thanks for the pointers man!

[@OtterPup_]

good luck

[@TaylorGang44]

JOSHnNIX did you get the job

[@jcole1159]

This was very helpful! I have an interview with T-Mobile in a few days and this makes me even more confident. Thanks for the advice !!!

[@DirkHagandTruth]

jcole1159 good to hear, and good luck! TMO is doing really good things right now, great company to work for.

[@courtneylauren2266]

My interview is tomorrow ! Thanks for the help !

[@DirkHagandTruth]

Congrats! Both on getting the interview and putting in the effort to research and gameplan. Would wish you good luck, but you don't need luck when you gameplan and prepare properly :)

[@brownskinbunny3722]

Thank you for the info even though this is old . At my interview rn

[@DirkHagandTruth]

Hopefully it went well. Best of luck to you.

[@OtterPup_]

interview at tmobile tomorrow nervous!

[@bethanyjaquilyn30]

ShadedShepherd how was your interview?

[@gaspring12345]

He didn’t get the job

[@Twitter_Posts]

SleepingDog How did the interview go

[@kansen-sei8353]

@@gaspring12345 It's because he didn't whip his balls out on the table, what a shame SHM

[@vairencreative1808]

Dennis Little smh

[@kenya8658]

Well I had a second interview. It seemed to go well.. he just wanted me to answer some interview questions on a piece of paper. Then he asked me did I want to follow them to see what they do. The girl there told me once you get a second interview you almost always get a third. Long story short I thought it was a strong possibility I had it.. I have experience as a sales associate.. I went to the second interview Thursday.. I was told I would hear something by Saturday.. it’s now Sunday and I’m stressing. Maybe they didn’t choose me. I put my availability at anytime .. I might have came off a little shy or awkward but I was talking .. he went over pay and all..

[@victormercado9726]

I have an interview with At&t in a few hours. Its my second one. Any ideas what to expect? What questions?

[@FrappeChan]

How did it go? I have an interview tomorrow morning

[@victormercado9726]

@@FrappeChan it was perfect. Got the job I'm finishing up training and currently just shadowing other employees. I absolutely love it.

[@jonathanm9986]

@@victormercado9726 hey what did they ask in the second interview? How was it different from the first? I’m trying to prepare.

[@victormercado9726]

@@jonathanm9986 It was two interviews one with the hiring lady and she just asked question like where I lived, how far it was from work, transportation, past job experience. Then I interviewed with the store manager and he dug in a little deeper, I’m assuming to figure out if I was a good fit for store. He asked lifestyle questions, my goals for att, past job experiences and what made me want to join att. Nobody ever asks tech question about phones or anything like that. I myself didn’t get asked to do a sales pitch or anything.

[@FrancisofMaine]

Got a verizon interview in 1 hour!

[@impulse2779]

Do i need to know a lot about phones to work for at&t retail sales consultant? or will i get training on that?

[@erolynbarnes6654]

They will train you. What they look for are trainable candidates and interpersonal skills

[@Gustavo102788]

What should I expect on Verizon first online interview?

[@DirkHagandTruth]

How to upsell. They will probably name a specific accessory like Bluetooth earpiece or speaker and ask how you would sell it. I would also be prepared to answer specific stories of how you've resolved a difficult situation, and specifically how would you add on and sell a complete solution opposed to only what the customer comes in for. Be genuine, honest, and authentic and sell yourself. Best of luck to you.

[@rafaelvega8032]

Hey great video . I’ll probably apply for a phone company but I just have one question, can I maybe get an example of selling a product? I don’t have much experience selling. In your opinion, how should I start of explaining the product to someone

[@DirkHagandTruth]

Check out some Cardone, Vanerchuk, and Zigler videos on selling. Basic keys are qualifying and relating. You gotta know what's important to a customer before rattling off features and benefits they may or may not care about.

[@victoriafhouston1596]

SO HELPFUL .. thank you so so much for the advice

[@daxtarmusic8149]

Cody I’m having a hard time with applying for job

[@kansen-sei8353]

then have your cat take it's nasty paws off the keyboard sheesh

[@prettysoulj9621]

I got hired at sprint , I start march 28th, 2019

[@DirkHagandTruth]

Congrats, that's where I got my start as well. Alot of good opportunities to progress there, best of luck to you.

[@joeytorres6841]

Same here!

[@ksmith081991]

How is it?

[@joeytorres6841]

It’s actually pretty fun, I enjoy it a lot. Aside from learning the system it’s pretty easy if iI just be myself and ask the right questions when selling. Basically they want you to ask questions like where the customer lives, works and plays to get a better understanding of the products you can sell them. Ask good open end questions and always assumed the sale. Main thing is I just go to make money and have fun doing it. I make my customers comfortable and make them laugh. I feel it’s a good tactic because they feel more at home buying stuff. And the more stuff I sell the more commission I make. It’s the best job I’ve had so far and I’ve worked in about every industry

[@namelast6816]

.

[@vairencreative1808]

Okay I have a question I just graduated high school and I have no wireless sales experience or customer service experience, I applied to sprint and took the assessment in which I think I passed since now I have to do an on demand audio interview but what are my chances to get the job if I don’t have any experience in sales

[@DirkHagandTruth]

If your personable, coachable, and motivated, I'd hire you without hesitation, everybody has to start somewhere. A big positive is you don't have bad habits or a know it all set in your ways....It will come down to that particular store manager and how they feel about it, if they go with another candidate don't give up, you can easily succeed without prior experience if you want it bad enough.....Good Luck!

[@mikeoxier2733]

I have watched this video a couple times and tomorrow I have an interview with a wireless company. I'm a bit confused when you talk about pulling out your phone and selling your device, but dive into asking the customer about their needs/wants. If that is the case, what is the point of pulling your phone out and talking about your phone? From another point, are you focusing on talking about the device in general, but really diving into the customer's needs and what types of products they need and sell them on that device? I do appreciate this video as well as your insight from the inside. With regards to sales, I've had a different experience being that I used to be an Admission Counselor and would recruit for a college to bring kids to the institution. My biggest perk that I have going is that I would lead my institution from leads to conversions 3 years in a row which is a great point you make about the video.

[@DirkHagandTruth]

Mike Oxier great question. What I mean by discovering their needs and wants when selling your device in the interview is. Do you think it would be more effective if I started naming every spec and feature my phone has to offer or finding out what you will be using the phone for most and telling you how this phone would benefit you in those areas. In selling wireless, a lot of people fall into wanting to talk about processor speed and ghz quad/octacore, MP, screen resolution, types of lingo.99% of customers do not care about these details, they want to know how that device is going to benefit them for their specific lifestyle. BEST OF LUCK TO YOU IN YOUR NEW CAREER!

[@mikeoxier2733]

Cody, after I wrote my question, I had to go back and edit it as I started to understand what you said. I have probably listened to that part of the video about the sales pitch 10 times. I'm specifically researching right now the things that would line up with my note 5 and being prepared for when I ask them about their needs to target what bundles, devices, accessories that would fit their needs. Thank you so much for responding to me and helping me prepare for this job. I agree 100% that if you don't know the customer's needs, how can you know how to service them. I have goals to see if the interviewer has a watch on, ask them about their family, hobbies, work, lifestyle, and gage what would be best for them. Do you recommendation if you actually own some of the accessories to showcase that this accessory I have and here is why I love having or using it?

[@mikeoxier2733]

Cody - I was offered the job within 1 hour after the interview. I want to say thank you! I can tell you I was pitched to sell a stapler not a phone, but I was able to transfer that immediately into a scenario based off what they said about their job and I created the "best" stapler they could use for their job and why this stapler is exactly what they need. :)

[@DirkHagandTruth]

Mike Oxier Awesome, Congrats! Best of luck in your new Career.

[@sarahjeanty8015]

Thankyou cody this was very helpful

[@rashadwright8131]

Thanks for the vid !!! it helped

[@caliboyrob]

what would be good interview questions to ask?

[@thelastjellybean4729]

I have an interview today at 4 😱😱😱

[@starburst9053]

TheLastJellybean did u get it?

[@TaylorGang44]

TheLastJellybean did you? 👀

[@kansen-sei8353]

Negative

[@thomasgarnetto5303]

Great video

[@zerocharisma1845]

thanks for the tips bro

[@msball813]

This is a great help!!

[@mendelson6052]

Thank you for this!!!

[@e.davidlallow1206]

Awesome man. Thanks alot!

[@kylatenaglia9953]

Thanks cody

[@kristionviers6808]

Great video!

[@CeramicswithAnAutistic]

Cody Jordan this should help me a lot I have an interview Tomorrow but I’m a little nervous but should I be nervous or should I just try my best and stay positive because this is my first time at this job but I am always willing to learn and I wanna learn new things I know some stuff and some basics but willing to learn more and do my very hardest I mean I was lucky I got this far and even have an interview as a wireless consultant it took me to keep reapplying everytime and finally got a call for an interview should I stay calm and just be myself

[@DirkHagandTruth]

MasterChef Josh Poulton be yourself. You being on here wanting to improve your interview skills and prep for the position your are going for says a lot in itself and is more work than most put in before the interview. Good luck, glad I could help.

[@CeramicswithAnAutistic]

Cody Jordan I’m just a little nervous will I be ok

[@impulse2779]

Culinary Masterminds did you get the job?

[@CeramicswithAnAutistic]

@@impulse2779 no i didnt they discriminated me because of my disability as autism and thought i was stupid

[@impulse2779]

Culinary Masterminds that's messed up.

[@jhnsb]

I am in Austin as well applying to slaughter lane store

[@DirkHagandTruth]

jhnsb I was an ASM at that Sprint store years ago. That location at the time was always extremely busy. Good luck, if you get it you will have the opportunity to make some serious money!

[@jhnsb]

Cody Jordan are you a manager anywhere in Austin? Or know of any by name? Thanks

[@DirkHagandTruth]

jhnsb I know a couple of managers still in Austin but I havnt lived there since 2016.

[@jhnsb]

Cody Jordan Do you think there is anything... and I mean ANYTHING, that could help me get a job at one of those stores with those managers? About me: I am 18 years old just got my texas real estate agent license. Trying to make it as a realtor but obviously need that financial back bone to support my own living and be on my own. I would greatly owe it to you man and I meant it, thanks.

[@DirkHagandTruth]

jhnsb Gotta start out by applying for the job and passing the assessment, they can't really talk to you till then. Once that's complete get an elevator pitch for yourself on why they should hire you. Go in on a weekday during morning or early afternoon to ask for the manager, dressed to impress. Let them know you applied and took the assessment, tell them what seperates you from everybody else, again elevator pitch not a novel, don't want to ramble or lose their attention. You do these things that should land you an interview, will be up to you then.

[@penielperez8846]

Omg yes , a review 😩

[@Manguadesignz]

youre a G

[@snkrpitt9526]

I didn’t qualify on my assessment for T-mobile. So I applied for AT&T, I really want to work for a phone company.

[@DirkHagandTruth]

You might try indirect dealers to get your foot in the door. Some of them will hire just meeting face to face without having to complete an assessment. Once you get some good experience and learn first hand what behaviors bring success, that should prepare you for future assessments. Good luck!

[@snkrpitt9526]

Thank you for taking the time to explain that to me its greatly appreciated.

[@swagmoney8129]

That’s exactly what happened to me I was disappointed but I applied to AT&T as well hopefully I get into this one

[@snkrpitt9526]

@@DirkHagandTruth I got a interview tomorrow with T-Mobile brother. 🙏

[@DirkHagandTruth]

@@snkrpitt9526 Congrats! Bring energy and excitement to the interview. Show off your people skills and ability to engage and build rapport. Good luck.

[@alexanderrios9418]

How old do you have to be to work at AT&T? I’ve seen that they take 18+, just wondering if they take 15-16 year olds.

[@rickybigcouch1730]

hey, this probably won't help because it's been 6 months, but as far as i know all phone companies in the US hire at 18 sadly

[@bofanashad2606]

Very helpful thank you !

[@gardensofthegods]

I'm wondering if you could answer a tech question for me about storage space on the cell .. it keeps saying I'm almost out of storage space in fact yesterday it said I had no storage space left and it would not allow me to do updates.. so I deleted some apps that were there that I don't use anyway and I deleted Facebook which was constantly sending me notifications. That freed me up a little bit but I still have very little space left and I know I can get a little bit more if I delete some vids that I recorded myself.. artistic stuff and whatnot.. but I really don't want to erase those and right now I have nothing backed up as I don't have a computer right now. I noticed on my KZbin I have a lot of liked videos and a lot of favorite videos can you tell me if I get most of those off my list will that give me more space or do those not make a difference ?

[@DirkHagandTruth]

gardensofthegods KZbin videos don't take any space, they are streamed so no memory needed. Depending on the phone you have, an SD card could help you, a lot depends on your internal memory size. Some phones internal memory is so minimal that with some of the apps now, the phone will never run properly.

[@gardensofthegods]

Wow I must say I did not expect an answer so swiftly... thank you for your prompt response. It's a two-year-old Samsung S7 and my carrier is trying to convince me that I absolutely must get a new phone and if not then to get a new battery. Yes I think I probably do need an SD card .. but I don't use any fancy apps I just use the basics like Google , google maps and KZbin as you can see here. But it seems some new apps. On my phone like S Health.. which is a Samsung app... so like I said I'm pretty stupid about this stuff.. if I don't use that app is it actually still using up storage space ?... that and a few other new ones showed up even though I deleted some yesterday. I don't know if that helps you at all my answer probably is not very good .

[@DirkHagandTruth]

gardensofthegods yea the SD card will help on the phone, but to that representatives point, the battery on that phone being over 2 years old probably needs changed. It's a tough one because it's internal, you can just pop the back off. If the phone gets overly hot and or loses charge quickly that is a give away. In that case your probably better off upgrading. That gives you new battery, more storage and some new updated specs. If you keep that device, get an SD card and use the app on your phone called my files to free up storage on your internal memory. The apps on your phone take up memory whether they are running or not. Most can't be deleted and can't be moved to SD, but your S7 has at least 16gb on board memory so your more than likely using a lot of space on music, pictures, or videos. All of which can be moved to the SD card. Hope that helps.

[@gardensofthegods]

Thank you again for responding so quickly.. yes I get very nervous dealing with these phones cuz I'm always afraid I'm going to accidentally delete something important that's why I don't like messing with it. I can't pop off the back.. this is not that kind of phone.. it's sealed really tight.. I miss the other kind where you could just pop off the back.. that is one of the things I hate about these newer ones. I'll get that app but I'll have to get my son to help me with it. I'm a little uncertain as to what you mean by music taking up some space because I don't have any music stored on here but I do have a lot of liked and favorite videos but you said that doesn't take up space because you said those are live streamed.

[@gardensofthegods]

Also I deleted the Facebook app and yet it keeps coming back on with the notifications so can I assume the Facebook is actually still there and not deleted even though the visual symbol of the app is gone. Like you said we can't really get rid of some of the apps.

[@FollowLite]

Interview at AT&T in 2 hours 🤘

[@ShennellOfficial]

Short and informative 🖒

[@OtterPup_]

i have my phone interview today at 3

[@cloudsbelow9285]

ArticPupper how did it go?

[@OtterPup_]

the phone interview was a lady asking me background questions. Like "do you meet the qualifications of this job?" "are you willing to work at peak hours and on holidays?" simple yes no questions like that. And she said she would pass along the information to the store manager. And I never heard from him and my application still isn't closed. Oh well their loss! I just interviewed today at Yoke's (Grocery store). Best of luck bud! Everything happens for a reason :D

[@BlvckPapa]

did you get the job?

[@46831Mike]

You're cute