Woman's car totaled in her driveway by Amazon driver

[@isaiaharana2000]

It blows my mind that people have to do this to hold companies accountable

[@ianbattles7290]

Because they are hoping most people don't have the time/money/energy to fight.

[@ADRIENNETV]

Yep.. this is how they continue to make the money 💰💰💰

[@TitaniumTurbine]

Well, we have an entire political party that believes corporations are our gods, that places like the FAA/NTSB/OSHA should be completely dismantled and that are actively trying to get important safety laws off the books. It doesn’t surprise me, a former campaign manager, because this is the way they want it.. I’m sure conservatives viewing this story believe that the woman is at fault for parking her car in her own driveway.

[@brianboom3105]

Unfortunately, that is the new normal. People & companies will stick it to you in heartbeat.

[@bobbadnoch6965]

Amazon has already accepted responsibility, so there's your accountability.

[@sjaykay9884]

Having your car totaled out after you paid it off is the worst kind of feeling

[@TheOwlGuy777]

Been there, done that. I had to sue as the insurance only offered me 30% of actual cash value.

[@danieldaniels7571]

What's even worse is having it totaled before you've paid it off and being upside down on the loan.

[@shannonp4037]

Should be mandatory that an equal or better vehicle replaces the totaled 1. Because they value your car at wholesale and lower but you need to pay inflated retail. Thousands difference.

[@danieldaniels7571]

@@shannonp4037 personally I think they should be required to replace what was damaged with an identical car. I can't drive a check to work, and I'd be hard pressed to find a 2006 Saturn Ion in the same condition as mine. My 1991 Honda CRX would be even harder to replace.

[@Dklew9418]

@@danieldaniels7571 that’s why I got my gap imsurance

[@Madmike772]

Insurance always wants to TAKE your money, but they don’t wanna give out your money. Insurance companies are the real crooks out there honestly..

[@danielsmith9548]

Yup

[@justaman5490]

We don't know that in this case, her insurance company wasn't even mentioned. If you involve your insurance company they'll get the other insurer to pay you.

[@_Tylor_]

Amen!!!! Even the workers comp insurances are crooks! They're happy to take your +$100,000 check every year but will do anything to NOT cover procedures and therapy for our injured workers either! ABSOLUTE NIGHTMARE

[@ButtmanAtHeart]

@@_Tylor_fuck workers comp!

[@jahjoeka]

Landlords too.

[@indyjones7550]

Amazon has an insurance company and we suspect the insurance company is not wanting to pay. No insurance company does.

[@roachtoasties]

There's no question of fault. What reason could the insurance company give for not paying?

[@HKGunPlay]

@@roachtoasties drivers negligence and make him responsible I guess. They will find a way trust me it’s always bs when it comes to insurance companies

[@jeremys6631]

All of these vans and drivers are third party. None of them are really employees of Amazon

[@bopeep86]

That is 100% correct, even if they are at fault. A student hit our truck at a high school parking lot, it was on the schools camera. I had to file a police report. I was told to bring it to a claims office - GEICO, and thought they would hand me a check like some others were getting. I did not. Anyway, found out the students parents died, so that's why the insurance was fighting super hard not to pay out, but 2 freaking years later, they finally paid. Seriously they don't want to pay if they can get away with it. Also, I will never use GEICO for that reason.

[@aaronramirez2610]

Why would Amazon have 2 pay a penny, since it was the lady's fault, she should have parked in the street instead of in her driveway.

[@VOAN]

The fact that she didn't sued Amazon for this yet mean she's still had trust in Amazon and their insurance. Hopefully they made things right for her and get her a new vehicle asap so she could get back on to work again.

[@supremewhip]

That is because she knows it isn’t a case to be brought to court. There is a process to this and it requires multiple layers and parties including insurances, adjusters, auto shops, etc.

[@rosaalcaraz3058]

So they are not employed by Amazon. They are independent contractors, required to purchase the Amazon delivery van yet not their employers

[@jamesnguyen_1]

“totaled” poor ladyZzz. nothing new in florida

[@KennyChu]

She prob have Amazon Prime and invested in a ring bell and it's precious.

[@michaeldecker2725]

To sue, makes things complicated and lengthy. There’s only one guarantee, the lawyers always make out.

[@TheMje1963]

I'm actually supprised you got a hold of someone from Amazon, Everytime I tried I got someone over seas who don't know what they are doing. It might be time to contact a lawyer on this one.

[@jeffreybischoff6772]

Most insurance companies just settle at the value of the car. They won't pay extra for repairs, when the value of the vehicle is less. For example, if the cost of repairs is $13,000.00 and the vehicle value is $10,000.00; the settlement check is usually $10,000.00. What she should be doing is contacting her own insurance company; because she handed over the keys and title to them. Her insurance company should be giving her a check for the value of vehicle; and then her insurance company can go after Amazon's insurance for reimbursement.

[@tedreynolds6363]

Try speaking to someone at American Express who's in America. Some middle eastern accent (not being racist) will come on the line and say in broken English, "thank you for calling American Express, Joe speaking", and I just crack UP! I'm like dude, just use your birth name because it's not Joe! 😅

[@TheMortalkombat2007]

That is why hate calling customer service. Almost every corporate company uses overseas call centers.

[@swappinqentertainment]

Nobody can afford the $15 communist minimum wage so guess what happens? All the islanders from pacific rim end up on your line lmfao.

[@carolaguilera6014]

Sure you pay for the lawyer

[@pc4189]

It never surprises me anymore when this stuff happens. Its just "amazing" how quickly the company "steps up" to fix this once you go to the media, Trust me if the owner didn't get the media involved she'd prolly have to go to court to get her money.

[@wjrneo2]

Doubt she'd have to go to the media to get this resolved if she had immediately involved her own insurance company and filed a claim. Her INS company would have gone after amazon and Amazon's insurance. Meanwhile, she would have already been shopping for a replacement car.

[@golfmaniac007]

its not the company itself, its the insurance company. the insurance company are the weasel in this.

[@cheesehead4670]

@@wjrneo2 she shouldn’t have to go thru her insurance, they have insurance and should’ve taken care of it immediately. But imagine simping for a billion dollar corporation on the internet. 😬🤢

[@julesderamore]

An Amazon driver backed his truck up into my neighbor's vehicle. I happened to be outside when it occurred. The sound from the collision was so loud. The vehicle he hit bounced with the force of the hit. He got out of his truck, checked the vehicle he hit, and made a phone call. The vehicle was parked in a community parking area, so he had no idea who it belonged to. I waited for him to write a note, but he took off in his truck without do so. Thankfully, while I'd hoped he would do the right thing, I fully expected that he may not and had been recording him. When he drove off to finish his route, I left a note on the vehicle letting the owner know what happened and that I had recorded everything. It turns out there was 3K+ worth of damage he would have been stuck with had I not gotten proof. It's disgusting that someone would hit a vehicle and walk away. Not everyone has that kind of money laying around, and they depend on an operable vehicle to be able to get to work and run errands.

[@meiwa2020]

Glad there are people like you out there!

[@burmy1552]

Good job. Hit and run is a crime.

[@jekku4688]

He was probably told "just get out of there and try not to be seen!" And so he did!

[@since1876]

That's the kind of thing Amazon actually would like to know about. They fire people for less all the time and they actually do go pretty far out of their way to promote safety in the things their workers do. They're not perfect, as anyone who's worked there will tell you, but they definitely try very hard compared to some places. Also, they'd very likely be able to instantly pull up who the driver is by looking at when and where it happened. Their vehicles all have GPS so the delivery service providers can monitor their drivers. I'd be very curious to find out who he called, though, because if it was his DSP and they told him to just leave the crash and go on his route like nothing happened, they'd be in the same world of shit as the driver.

[@frankfarago2825]

@@since1876 Amazon as a company is a piece of total fermenting kaka. But wait -- you must be a supervisor at that POS outlet, huh?

[@ShyFly1000]

I love this so much. We need more of these type news pieces all across the country. It’s exhausting how many issues come up in our day to day and most often times the organization ends up winning because what normal human has all that extra time to spend trying to fix things.

[@jessebaldwin2661]

They also try to put everything off until the damaged party gives up out of frustration. Yes, it would be great to see more of this type of investigative reporting on TV.

[@ADRIENNETV]

Yes MORE of these types of real news to hold this kind of behavior from billion dollar companies ACCOUNTABLE across the board!

[@TheVHSReviver]

Check out Rob Wolchek

[@joep6035]

Same thing happened to me. Im still waiting to get paid after NINE MONTHS. Luckily I went thru my own Insurance Co. so my car got fixed. However Amazon still owes me my deductible and they havent paid Geico like 9 grand. DONT EVER LET AMAZON USE THEIR OWN COMPANY FOR REPAIRS TO YOUR CAR. THEY WILL SCREW YOU LIKE THEY DID TO THIS LADY.

[@joshgladstone7119]

But won’t your rates go up if you use your own company? Even if you’re not at fault?

[@yaydog2702]

What insurance do you have ? Usually they are not trying to pay at all unless it’s your fault

[@madtrucker0983]

​@@yaydog2702 The person at fault is supposed to pay your deductible or their insurance fix your car. If they don't have insurance then you have too.

[@madtrucker0983]

I've never even heard of a $9000 deductible. I mean $500 to $1000 sounds normal. The higher the deductible, the lower your monthly payments. That's crazy. You must have super low monthly payments.

[@joep6035]

@@joshgladstone7119 No. It's a nonchargeable accident. Geico needs to go after Amazons INs. Co. and subrogate it. My car was parked.

[@youtoobe169]

"It's not like Amazon doesn't have the money to fix this lady's car" - This is exactly what I was going to say, but big companies like this always seem to jerk people around for fun

[@Pedantic1953]

The Amazon driver didn’t “total” her car. The repair shop did. The so called headline is very misleading. Sounds like he crashed into her car at 50 MPH.

[@spongebobsquarepants3770]

You are not too bright, are you? (that’s the same thing)

[@Pedantic1953]

@@spongebobsquarepants3770 it’s true I’m not very bright, but I just thought the description was misleading for the sake of sensationalizing the video, amounts to a mild form of clickbait. Sounds like the Amazon just slammed into her car and did a tremendous amount of damage.

[@missshastaowen.]

The way she JUST paid it off literally days before is devastating. If this happened to me, the emotional stress would be so overwhelming. Her *first* car she ever fully owned, to have to deal with this right after that kind of accomplishment is such a gut punch! Two months is crazy too. They better buy her a brand new car at this point. 🙄

[@AlAnsikk]

glad the media is still good for something. keep it up, please.

[@fashiondiva6972]

Nice backhanded compliment🙄

[@shards0fwords]

@@fashiondiva6972 doesn’t seem backhanded to me.

[@potsiecyclist4474]

The drivers aren’t even allowed to pull into driveway’s. At least that’s what we were told when a driver drove straight into front of our house few years back. There was no issues getting Amazon to pay for all repairs. I hope this lady gets resolution soon.

[@crownvicmusiccvm904]

They probably can if you order a big enough package. If I’m delivering a 75lb package I’m getting as close to the door as I can lol

[@BottomLineBassin2]

The Sprinter vans they use have an electric Emergency brake. For whatever reason, some drivers slip the truck into neutral and activate the Emergency brake. Roll away accidents, company wide in Amazon are second only to low over head damage (tree limbs etc)

[@irongroot7914]

That's probably not a blanket rule. It makes sense in a normal subdivision but I live on 6 acres and all my neighbors have between 3 and 10+ acres so they always pull in the driveway. In all the years they've been delivering to me as well as ups and FedEx it's never been a problem. A few times I've seen them back into an oak tree but they didn't do any damage to it. If anything they damaged their own vehicle a little bit.

[@memphistiger4647]

I see them pull straight forward into driveways daily.Some even travel down the roads with the sliding door open.

[@heavyhaul8621]

I had one stuck in my front yard trying to make a u turn after she delivered. I live on 40 acres.

[@medavis4563]

Did anyone hear the news reporter say that the lady had signed a paper giving her car over to Amazon insurance and that she technically did not still own the car? Never sign anything till your car is fixed to your liking.

[@jamied9782]

I heard that. Given she did that, she’ll most likely need to hire a lawyer to get that settlement she’s owed.

[@i_run_far1132]

She actually now has $16,500 in Amazon credit on her account.

[@Spvrdx]

😂

[@childofgod3675]

Is this a fr or sarcastic statement? I mean, credit on an account would nowhere near replace what she needs in her driveway.....spend thounds on us and never leave home, doesn't work for most people

[@gravanon1577]

That'll cover 1 year of Amazon Prime membership.

[@Saisei87]

@@childofgod3675 what do you think? Obviously a joke.

[@childofgod3675]

@@Saisei87 thank you. Yes, at first I didn't read it as a joke. I did, however, reread it as such

[@OzarksAlphaBullyz]

That's totaled 😂😂 apparently I've been driving totaled cars my entire life

[@keemwilldoit1835]

Right that’s what I am saying I am thinking these insurance companies total a car quick so they can repair it and sell it for profit

[@kenoday7562]

Depends on the cost of the repairs, the value of the car and the costs involved in needing to rent a car. If your car is totaled, most states will force you to get a Salvage title. Salvage titled cars cannot be insured for collision. They may also be found unsafe, depending on the repairs done to make them drivable, which could cause you a ton of grief if you're at fault in an accident.

[@martasplace6414]

That's exactly what I thought! That's a fender bender! I was in an accident and had my car "totalled" because it was jack knifed and they had to cut the door off to get me out!!

[@lonebikeroftheapocalypse9527]

In some states the says if repairs aren't completed within 6 months the vehicle is automatically totalled.

[@Saisei87]

@@keemwilldoit1835 Insurance company has to pay out a check for the value of a car that was newer and had no issues or damage....they then have to pay the shop to fix said vehicle....and now you are saying they are going to take a salvaged titled car and sell it "for a profit".....does that really make any sense at all to you? Do the math....use your brain.

[@KingTechHD]

I can’t imagine being w/o a car for that long. I drive my kids everywhere everyday. All 5 boys. Hope she gets it fixed

[@jgjg3848]

Amazon is paying for her rental car it said in the news piece.

[@soso-ws9xi]

Can’t believe she hasn’t gotten a LAWYER YET!!! Some people are just to dam trusting and companies take advantage of it!

[@thehighllama8101]

Speaking as a former attorney, there would probably be no money in it for the attorney. My office would handle an auto property damage claim for a client, but only if it involved a personal injury claim; it was basically a courtesy to the client. PD claims could really be a time-consuming hassle sometimes. I mean, does that lady in the video look like she would pay an attorney 2 to 3k (at least) for an attorney to pursue a property damage claim against Amazon worth 12 to 15k. It just wouldn't be worth it for the client. In this case, considering the amount involved, she would be better off filing a complaint on her own. It's not hard to do. For small claims and special civil, courts usually provide self-help forms and directions on how to file.

[@karlrovey]

If she sued, couldn't she get her insurance company to pay her legal fees/provide a lawyer?

[@thehighllama8101]

@@karlrovey If she had full coverage, her insurance company would work it out with Amazon's insurance company, usually within a month, at most. If she only had liability, she's on her own.

[@carolaguilera6014]

Dumb dumb there’s no money to be for that so the answer is no😂

[@hadley407]

Most lawyers don’t get involved unless there is personal injury. Property damage is typically settled between the insurance company and the car owner

[@bryyy63]

I'm from RI and Amazon also backed into my car causing damage! It took them almost six months to finally write me a settlement check (for less than a quarter of my original appraisal) after they refused to answer me for months when I demanded answers. One day they emailed me and asked if my car had been repaired and I went off on them saying no because I wasn't paying out of pocket for damages I didn't cause. That's when they sent out their own private appraiser and wrote me a pathetic check.

[@youtoobe169]

Get a lawyer involved

[@wjrneo2]

And you should NEVER have accepted the settlement. You should have filed a claim with your own insurance. Your insurance would take care of you, because you are their customer. They then go after the other party for damages, and they will be far more successful than you. This is also, why you avoid fly by night insurance companies and go with a name brand.

[@bryyy63]

@@wjrneo2 I reported it to my insurance but they did nothing. I left them a couple months ago now, but lesson learned sadly.

[@nodak81]

They destroyed the wooden walkway into my mom's house and they refused to do anything. She would have had to sue which just isn't worth the headache, plus no guarantee of winning since there was no direct witness or video. She knows they did it because they were just pulling out of her driveway when she got to the door, no one else was there. I'm going to be installing an eight-camera surveillance system for her this summer.

[@cvn6555]

Makes all the difference. An Amazon van knocked down part of a wall at my house. Had it on the doorbell camera and we let the driver know that we had it. Got it fixed and Amazon sent a check.

[@Rhaspun]

Try small claims. Depending on your location small claims can be done for several thousand.

[@bobalky3638]

@@cvn6555 You were lucky...an Amazon driver crashed into my garage door. A neighbor witnessed it and we made out a police report. Got a new door installed quickly going through my insurance. After supplying all the claim information, pictures, police report to Amazon they completely ignored us and our insurance company, we eventually gave up on getting our $1,000 deductible back.

[@cvn6555]

@@bobalky3638 That sucks royally. I do believe that it was the video camera that made the difference.

[@siral2000]

I got cameras on the front of my house after someone stole my paver sand. (At least they left me a used needle.) Just avoid dome cameras if you can, they work fine in the day but at night the IR reflects off any dust and all you see is glare. Bullet cameras don't have that issue. So if you don't need the protection to the camera that the dome gives avoid them or you'll be blind at night. Also check your view angle/lens size so it fits the location your using it on. You'd be surprised how hard it is to get plates if they aren't setup right. Especially at night. Motion lights can help so you don't "need" the IR. They also act as something to look for when checking hours of night recordings.

[@deannacodrey4589]

Been too long! Cut her a good check

[@TheOwlGuy777]

NEW value.

[@chipdiamond2628]

The damage is not bad , body shops should be able to fix that easy.

[@jeffreybischoff6772]

It's not the severity of the damage, but the cost of repairs vs the value of the car. The old definition; but still usable today; is when the cost of is either repairs equal to the value of the car, or greater than value of the car; the car is totaled. It's not because of the damage difficulty or ease of it. The new definition of a totaled vehicle, is when the cost of repairs is 70 to 75 percent of the value of the vehicle; because there maybe additional costs, similar to her vehicle after they stripped the damaged parts.

[@keithfreitas2983]

Plus structural damage to frame and rearend.

[@jordan.k7340]

Amazon drivers have Mercedes-Benz trucks, I'm sure they shouldn't have a problem to add another write off vehicle to give this woman

[@Vandicoup]

@Tristan Corporate bootlicker.

[@aleksmith9122]

@@jordan.k7340It was a Ford Transit.

[@sickinthahead6557]

There’s a body shop down the street from my shop and they have at least half a dozen Amazon vans with damage all the time. I the five years I have been there they have always had Amazon vans in their parking lot, they put anybody behind the wheel.

[@johnjerman3421]

perhaps you have failed to take notice that "body-shops" do more than repair damage to the body of a vehicle - huge Amazon warehouse back home same thing always a few Amazon trucks sitting at the local body-shop & yet most are not having "damage" repaired, they're being painted etc

[@sickinthahead6557]

@@johnjerman3421 no, they have had visible damage like torn off bumbers and grills, big dents and smashed windows. It’s a Macco body shop.

[@Suchayoutuber]

With Low paying wages and heavy micromanagement do you really expect anything better?

[@sickinthahead6557]

@@Suchayoutuber I worked at an Amazon warehouse, I’m not surprised at all. Lol

[@monkeyearcheese420]

The way they rip thru my neighborhood I'm not surprised. I think they are really asked to do to much in a day

[@JT-SE-OHIO]

Once an insurance agrees to repair the car and a body shop starts repairs they are committed to repair it regardless if the repairs exceed the value. I worked with them for over 30 years in a body shop and never was told to stop the repair once started. That car is not totaled I can tell by looking at it.

[@mclaine33]

Yeah that amount of damage shown is not a total. Crazy than an insurance company would even consider that a total tbh.

[@that.ll_do_pig]

That's what I was confused about...how in the heck is that considered a total?

[@mvpfocus]

_Totaled_ just means the repairs will cost more than the current cash value of the vehicle. Which makes sense, if they quoted less for repairs, and then found more damages once they started the repairs. But I agree, the at-fault insurance is still on the hook. There's no point in trying to total a vehicle out once the repairs have already started -- because the at-fault insurance would now be paying for a partial repair bill _on top of_ the value of the car. But perhaps that's still a better deal, if the total cost of paying for partial repairs and writing a check is less than completing the repairs at a higher overall cost.

[@CRAPO2011]

Looks likejust sheetmetal damage and on the rear no airbag sensors, plus how much can a used rear quarter be 500 bucks.

[@mvpfocus]

@Tristan A car is rarely ever worth the payoff amount. Also, there are photos of the accident impact. So, I don't know why you're casting aspersions on the victim?

[@hesayshesayhowboutmesay]

Damaged? Yes. Totaled? Far fetched.

[@stuwest3653]

Body shops aren't cheap. They also fator in the cost of a rental car

[@MagicPlants]

they probably bent the frame, how much does it cost to buy a new frame? install it too. It's not an assembly line with robots anymore.

[@stuwest3653]

@@MagicPlants doesn't have a frame

[@10-AMPM-01]

@@stuwest3653 unibody, frame, basically the same concept. It's like unfolding an aluminum can after it's been crushed; but the can is over 2000 lbs with compound curves.

[@Mike232-j2p]

Depends if their structural image

[@eldridge201]

For those that may have missed one VERY VERY IMPORTANT DETAIL in this story, it came towards the end when the reporter stated that according to the auto body shop, the lady's car was "released to the insurance company" according to the paperwork so..........THAT MEANS..........THAT THE LADY NO LONGER OWNS THIS CAR. And as such, she's going to have to fight with her insurance company to get this resolved because this is an insurance claim situation. The reporter pointed this out so if you just listen to the video, you will hear that if what the body shop stated is accurate, then this lady's insurance company now owns the car AND AS SUCH, this is something she's going to have to fight with her insurance company about. Just as an FYI, if you get into an accident and your car is totaled or there is a claim, DO NOT "release" your car to your insurance company BEFORE you get a check because if you do that, you will have nothing. So, you need to keep ownership of your car UNTIL you receive a payment that you accept. And don't just agree to "release" ownership once you receive the check, YOU NEED TO MAKE SURE THAT THE FUNDS WILL CLEAR YOUR BANK AND THEIRS. So.........THAT MEANS that you need to either go directly to the bank that the check is drawn from such as the insurance company's bank (which is likely that it will not be in the same town as you) OR........you will have to deposit the check and wait the 5 to 10 business days for it to clear not only your bank BUT ALSO clear the bank that it is drawn from. Just because you receive a check DOES NOT MEAN that the check is "free and clear" or that funds are available. So, you may get a check from the insurance company and immediately decide to "release" the ownership (title or registration of the vehicle) to the insurance company. At this point, you no longer own the vehicle. But, if you take that check to your bank and try to cash it or deposit it and there is an issue 5 to 10 days later because it didn't clear THEIR BANK AS WELL.....guess what...........the "guess what" is that you will be left without ownership of your car and no money either so you're screwed. You have to be careful about all of this. If an insurance company tries to force you to sign over ownership of your vehicle BEFORE receiving a check or at the very least receiving documentation that they will pay you a specific amount contingent upon you "releasing" ownership to the insurance company, then DO NOT sign over your ownership to them. I don't care how much they complain. If you give them your vehicle before getting money, then you can get screwed. In this situation, I will assume that Amazon will now step up and take care of this issue but really, this should be embarrassing for Amazon that it had to come to this. There is picture evidence that the Amazon driver was at fault so there should have been no question who should be responsible to pay for the damages. And as such, this should have been taken care of within days and not weeks or months. This was a simple straight forward insurance claim and for Amazon's insurance department to drag this out and leave this lady like this is unacceptable and unreasonable. Shame on Amazon for doing this. But really, shame on Jeff Bezos for allowing his company to do things like this. I realize that he is no longer the CEO in charge of Amazon but I believe he is still the main owner of the company. And as such, he is still ultimately responsible for how the company operates overall. If I'm wrong on this assumption then I'll retract some of my thoughts about his part in the situation. If he no longer has a majority stake in the company and doesn't have any "say" in what happens, then I guess he isn't the one to blame. But really, it started as Jeff's company so won't it always be HIS company? In fairness though, not only should Amazon be embarrassed by this but her insurance company should also be embarrassed as well for how they are handling this that it had to come to a news station to get the ball rolling faster. The whole point of paying insurance companies is so they will take care of things when this stuff happens. But if they are just going to make things difficult, then what's the point of paying them? This is one of those things where the insurance company should have just totaled out the car and paid her whatever the amount needed to be that was "fair market value" or whatever it would cost to replace the car with one of at least in as good of condition or better than hers and move on. Instead, they forced one of their policy holders to go through this which shouldn't happen. This all boils down to the driver made a simple mistake that was likely unintentional. Yes, it sucks for Amazon that they were at fault for what happened based on the actions of one of their employees but mistakes happen. It doesn't have to be a big deal even if it is a bit costly like in this case. Why make more out of this than it is? Just take care of this person and move on. Instead, now, you have more eyes on you for the unreasonable way that this was handled which doesn't look good for Amazon. Will they go under for this? Of course not. But it still doesn't make it right. One other thing that I didn't really think was appropriate for the reporters to comment on was how much money Amazon has and whether or not "Amazon has the money to fix this lady's car so they can get her a settlement check". Look, Amazon may be worth close to or now above 1 trillion dollars but that doesn't mean that they should be expected to just go writing settlement checks like it's no big deal like the reporter was essentially implying towards the end. There still has to be some investigating or research done to determine what needs to be done to take care of this issue. In this case, it should have been handled within a few days so I will say that it's BS that Amazon didn't just "pay up". But, if this reporter wants to pay this lady herself, then she can do so. But since that's likely not happening, I don't think she needs to go saying to just "get her a settlement check" like it's no big deal. Anyway..........next.

[@karlrovey]

It was released to Amazon's insurance company. At this point, she needs to contact her own insurance company and go through subrogation.

[@eldridge201]

@@karlrovey Did you even bother to read what I typed? Sheesh. I already typed what you did. Pay attention. I don't know which specific insurance company it was "released" to but regardless, it's not owned by her anymore so it's a crap show. She screwed up when she "released" it without FIRST having a payment that cleared the bank already. Please pay attention and not waste time repeating what others type. I may have had the wrong insurance company that now owns the vehicle but that doesn't really change the point of my comments.

[@tetrabromobisphenol]

@@eldridge201 People might actually pay attention to what you say if you learn to make your comments concise. No one can remember all of the details in your Michener-novel-length, rambling responses. Brevity is the soul of wit.

[@eldridge201]

@@tetrabromobisphenol no need to "remember it" if you just read it. It's not that hard to read and I type fairly well I believe. If you don't want to read it, then don't. I don't care. You can obviously disregard and move on. We all have choices. But also, keep in mind that no matter how "concise" one makes things, people will still miss things because people don't care to know details and just want to think whatever they want to think about things regardless of "details" because people are lazy. So, sometimes it doesn't matter how something is presented. People sill still think whatever they want even if it's not fact.

[@Preobrazhensky80]

@@eldridge201 These people are just too lazy to read it, probably ADHD. But yeah you have very solid points in your writing.

[@sheerwillsurvival2064]

That’s not totaled. That’s body shop trying to get the car at cheap price from insurance company

[@stuwest3653]

The body shop would rather do a repair than release the car to the insurance Co. The chances of them buying it are slim as the chances of wanting the car in the first place.

[@MagicPlants]

they probably bent the frame, how much does it cost to buy a new frame? install it too. It's not an assembly line with robots anymore.

[@sheerwillsurvival2064]

@@MagicPlants sub frames can be welded in. The body shop needs a point rack.or bench system

[@sheerwillsurvival2064]

@@stuwest3653 some body shops buy the vehicles from the insurance companies and resell them. Toyotas are big demand vehicles

[@gabrielgalaxygh]

@@MagicPlants you can literally see that the damge didn't go I past the outer skin layer. Frame is fine

[@bobbadnoch6965]

What's the downside to this? She got her car hit, they took responsibility, she has a rental car (WHICH IS BEING PAID BY OTHERS) that's newer and better than her car, and the longer this plays out the less in price of a replacement car since car prices are continuing to drop. I'd personally run this out till the end of summer.

[@writerconsidered]

Totaled just means the cost of repair is more then the value of the car. What I wish insurance companies would do is pay the value of the car and let the owner decide if paying more for the repair is worth fixing it.

[@WiseOwl_1408]

These are the news reporters that help people. Always love them

[@vsbaretummysugastonguetech1540]

When Amazon told you they were now talking to the customer, after two months of basically gaslighting her, you should’ve seen if that was true.

[@boataxe4605]

Looking at the damage,I can’t believe that car was totaled.

[@fixanddrive]

ditto

[@glennmcgurrin8397]

This is one reason to have comprehensive insurance, you can file with your insurance company and have them handle it with you only put your deductible initially and have them duke it out with the other insurance on your behalf and get reimbursed through subrogation and a check for your deductible sent to you. It's a lot easier than trying to fight the other insurance company yourself.

[@joep6035]

Exactly. Luckily I did that as Amazon's Ins. Co doesn't even respond to Geico. AMERICAN INSURANCE CO. OUT OF CALIFORNIA. Gonna have to take Amazon to small claims court.

[@nodak81]

Yeah, and then they double your policy premium because you're now an increased 'risk' because you made them pay for something.

[@kakishisfriend1126]

She prob does but no one wants their premium to go up when it's someone else's fault

[@kenoday7562]

@@kakishisfriend1126 Your insurance should NOT increase if the insurance company can subrogate against the at faults insurance company. Problem is when your insurance lowballs what they want to pay you and you need to fight it out with them to increase the payout.

[@joep6035]

@@kakishisfriend1126 your premium doesn't go up on unchangeable accidents. Your company subrogates.

[@MadScientist_01]

Funny how every time people needs to go to the news for the companies to do something 😂

[@Vandicoup]

It's absolutely ridiculous and asinine. Amazon drivers have Mercedes-Benz trucks, I'm sure they shouldn't have a problem to add another write off vehicle to give this woman. They should just do the right thing and stop jerking around the hardworking Americans that keep their business afloat in the first place!

[@enubisgaming6829]

Most states have very vague wording that insurance companies have a 'reasonable amount of time to act'... I suspect the Florida Office of Insurance Regulations would be a good next step... NO company ever wants to get a call from them... It's right up there with getting a call from the IRS.

[@d.p.9567]

@1:43 Kids we used to call this a “fender bender” but today we call this “totaled.” 😂

[@SquawkCode]

Why didn't she submit this to her insurance company? 🤔

[@TobyChannel]

Yeah I am suprised by that as well, her insurance would have paid her immediately and went after Amazon later on and got there money back. Big companies like Amazon like to drag things out.

[@glep3570]

Not all states have no fault insurance laws. Some are still backwards.

[@rockshot100]

@@TobyChannel She is probably NOT insured for that. So her insurance co. doesn't care.

[@SectionChief]

@@rockshot100 " If you get into a car accident, you are under no obligation to call another driver’s insurance company to work out the claim. All you need to do is talk to your insurance provider when you get into an accident or if someone else hits your car, and they will handle the claim on your behalf. "

[@AB-dl1hz]

​@@SectionChief I didn't see where he said anything about calling the other person insurance company?

[@Chris-cz6hn]

Look any time that any insurance is covering the cost of your rental, keep quiet and continue to add wear and tear and miles on someone else vehicle until you eventually get a yours fixed or a new one, an added bonus is if you make nice with the rental agency you can often trade in the rental and try out new vehicles. I must have had five or six rentals the last time my car got wrecked I loved it and that's two less months of miles on my car so its a win win.

[@UnblockedOne2]

just had an Amazon driver slam into one of my trailers. She asks me if I could help her back out. I say you have about 3 feet. So, she slams on the gas & backs into my trailer. Didn't damage my trailer, but busted up her van. It was my heavy duty utility trailer.

[@TheFrogfeeder]

How does your neck feel?

[@greggreg2263]

Amazon has some of the worst drivers in the entire world😢

[@ballisonfargo]

Always work with your own insurance and let them seek the settlement from the other party. They have way more leverage than an individual has.

[@fatratz2012]

except when the other party has the same insurance company

[@wownewstome6123]

I think you have to have comprehensive in order to have the option you described.

[@mclaine33]

Not to discredit the accident and damage but how the hell is that a “total”? The vehicle can still drive. It doesn’t look like so much significant damage that it cannot be repaired.

[@itsRudeGal]

I agree, but it has to do with the value of the car. That’s what makes it “totaled” and it also changes the title of the vehicle depending on much damage is done.. it’s stupid right? 😂 that can easily be repaired and doesn’t at all effect the car.. but the cost is what they’re going by.

[@jimmylabb5868]

Insurance settlement is slow AF!

[@duckyoutube6318]

But dont be a day late on your payment or else! Policy > common sense. And the companies have your consent. Also the government allows it to happen. Of the people By the people For the MONEY.

[@truckingwithtobee]

This is unacceptable! His company is worth literally billions of dollars and they can’t take care of this woman’s car that they damaged!?

[@imnotmephisto]

you know it's really good in their neighborhood when stuff like this makes the news.

[@shawnwinget2337]

This is why you go through your own insurance company. If you have full coverage, you go through your own and pay the deductible to get it fixed. Then your insurance company will go after Amazon's insurance for reimbursement since they were 100% at fault. It will not affect her rates because it was not her fault. Once it is settled your insurance company will return your deductible to you.

[@deekang6244]

Amazon just built an entire store in my city. It was completed a year ago. It’s still sitting there. They can afford to fix her car.

[@TheFrenchPug]

An "entire store"? Like a store to shop in?

[@chihuahuasrule1175]

Why did he park in her driveway? I have never seen any delivery drivers park in anyone's driveway. They stay on the street. She needs to contact an accident lawyer. Yikes!

[@jamestyndall529]

I am not signing any paperwork releasing my car to anyone without a big fat check in my other hand!

[@jb6712]

Personally, I'd prefer a thin, flat rectangle of paper that is the actual check. If it's "fat," it isn't real....

[@nekotranslates]

Should have them bring a briefcase with the money in directly than a check

[@josephh5632]

Amazon is literally one of the most richest company’s in the world they could have bought her a brand new car the day after and it wouldn’t have effected the company one but considering the owner had more money then he would ever even be able to spend in a life time. So I’m glad they are finally doing what’s right and fixing there mistakes

[@meganrichardson8555]

Poor lady, what a nightmare

[@krishnachaithanyareddy8575]

why do americans say the car is totaled even for fixable damages.

[@kjpcgaming9296]

RAV 4 gets totalled by a little dent. WTF? Insurance fraud ?

[@siamimam2109]

I WORKED in an Amazon Warehouse and they don’t even file work injuries 😢 Several coworkers were injured and the managers made them jump through hoops.

[@cvn6555]

An Amazon van knocked down part of a wall at my house. We had it repaired and sent them a copy of the bill. They sent a check. Amazon might be balking at replacing an entire car.

[@soramame7528]

Glad you guys are showing this story.

[@Victoria42659]

That's not totaled.

[@stuwest3653]

Says the person with zero body shop or insurance experience and hasn't even inspected the car.

[@10-AMPM-01]

@@stuwest3653 For some reason, uneducated people think they have the knowledge to build or repair modern unibody cars. They see the outside of the vehicle and think it's like a soda can or something. There should be a game show, where people like Victoria are tasked with rebuilding a car like that. No one would ever succeed.

[@Praxus42]

The fact that 'Totaled' means 'Yeah, we can fix it, but the fix is worth more than what we have arbitrarily decided the vehicle is worth so just get a new one or take this pittance of money to get a whole new car note' Pisses me off to no end.

[@numberone7674]

with my insurance company if the total cost to repair the vehicle is over 75% of what the vehicle is worth it is automatically totaled and they will not fix it. In my opinion if the damage is not repairable then it should be totaled but if its fixable the insurance company should pay to fix it.

[@slkgeothermal]

Remember most "Amazon" delivery trucks and personal are independent contractors, not direct employees. Amazon takes the hit for their name being on the delivery vehicle.

[@TheFrenchPug]

That's not how the Amazon distribution center worked where I live. Only during the holidays would outside help be used. We owned all of our own trucks.

[@lakeishajohnson85]

That was a van driver and not an independent contractor

[@paullake1114]

Amazon: "We're not helping this customer, unless News Media gets involved and we receive bad publicity"

[@cherista]

I feel so sorry for her. When I finished paying my car, my sister total my car. I was so mad at her. Had to get a new car a year later.

[@elhoward7440]

You should have got a new sister too...

[@Pedantic1953]

@@elhoward7440 👍😂😄😆

[@uy7munir]

get over it Karen

[@jaywholoveseveryone1721]

_after the shop tore it down they found MORE damage_ ...isn't that ALWAYS the case? 🙄

[@jasonervoes1326]

She needs to get a shyster lawyer and sue that Amazon driver. That Amazon driver needs to be fired and lose his drivers license. Get another car.

[@michael0o5]

Big corps call use middlemen, fall businesses, and/or independent contractors to weasel their way out of responsibility .

[@brendasays2324]

Yeah that’s a total loss. Once the frame has been damaged the insurance company will automatically total it out and give it a salvaged title. It can be fixed but you’ll have a salvaged car. I worked in a auto restoration shop and we had a lot of custom and insurance jobs, when the repair totals up to more then what the vehicle is worth.

[@markzelinski4434]

That’s not totaled, and who cares Amazon is paying for a rental… I’d say take your time! Lol less miles on mine

[@christianjones4644]

Amazon this woman makin yall look hella bad... Bad business equals Amazon

[@Derail07]

Totaled? Ridiculous

[@Pedantic1953]

Totally!

[@whome1629]

Because of how much it would cost to repair, if the repair cost is more than the value of the car they usually total the car. You would think there insurance would take care of it easily but not Amazon, it has to be complicated 😂.

[@The_Chosen_None_]

You have no idea.

[@Pedantic1953]

@@whome1629 that makes total sense,

[@ericcopeland5947]

Guess you don't know how insurance claims work...

[@sinceritydjp]

This literally just happened to a colleague's fiance. He's away and he received a call from a cop to say hey your car was hit. It's a minor damage. She proceeds to show me the picture of his car and it is not a minor damage. His whole bumper was on the ground.

[@sinceritydjp]

@Tristan I guess 5500 is minor damage to you but to others that's a lot.

[@holyghost5981]

Amazon hit my mom's mailbox. I wish they fixed my mom's mailbox.

[@hihihihi7804]

They better do it

[@kb9liq]

Sadly I found out if we have to take something to a body shop I now know which one to take it to. The reason is this shop charges a large amount per day they have the car so insurance wants to settle fast to stop paying that shop to hold it.

[@Colombo-nh9pb]

That's fixable. Sounds like someone wants a free Rav 4..

[@10-AMPM-01]

You're wrong.

[@ICantBreve]

On whose dime, buddy?

[@ncubesays]

Did we watch the same news report?

[@Colombo-nh9pb]

@@ncubesays well apparently none of you are body workers. You've probably never saw a bodyshop.

[@Colombo-nh9pb]

@@ICantBreve , you must be a public school major.

[@freyastar4399]

If they don’t make it right she better call a lawyer. She’ll end up with much more than the cost of the car. And have them pay her attorney fees when she wins. She has been very patient and reasonable… they better get their crap together. I would’ve been got my attorney.

[@badtoro]

That's why "I always go through my insurance company and let them handle it". Yes you may have to pay your deductible but you will more than likely get that back at the end. At least my experience you do. If you are NOT at fault then it wont ding your rates with them.

[@AndrewCamarata]

The car should not be that delicate.

[@australianjackaroo6660]

Amazon might not have the money 😂

[@fatmanchew909]

Does insurance work differently in FL? In CA I call my insurance company and they do all of the work by providing a rental and determining if it's totalled or if I should have it repaired. I only had to talk to the other person's insurance during a deposition when I had to explain my side when the person who crashed took out 4 cars.

[@lfkatzke]

It would be interesting what kind of crappy insurance she has.... either that or she doesn't have comprehensive coverage (not collision) which i believe would cover that as the car was parked. Her insurance company should take the lead, pay her off, and go after Amazon. That's why you have insurance to begin with. As far as it being "totaled" or not.... it's a unibody car. If the shock tower is screwed up and the body is twisted, it will never be *right* again. The body shop would be married to that forever. They don't want to fix it...... for future liability reasons. A rebuilder might, but it would then have a rebuilt title, greatly affecting it's value and insurability.

[@Shastasnow]

Yeah I had American family and they covered everything. Wonder if she already has bad history or bad credit or something.

[@SYDAirlineEnthusiast]

I once had my car totaled. It was worth 26 grand when I first got it and it was bought in bulk. It was from a car accident when the lady didn’t yield to see that I was coming in. She had a stop sign while I did not. As a result, we both got into a car accident and luckily, they took the full blame. As a result, five days later, we got news that the insurance company will send us a check to cover the car’s costs. Then, a week later, we got a check for 32 grand, which was more than the car was worth when we first bought it.

[@TwilightRage2099]

Just remember that not all of those Amazon vehicles are operated by Amazon but rather third party companies. I think what is going on behind the scenes is that there is a argument between Amazon and the third party company on liability. No other reason to dance around the subject really. Just some good 'ol infighting.

[@smsjr36]

Need more info..How much was the damage? What’s the mileage on the car?

[@jb6712]

WE, the viewers, don't need that information. It's none of our business.

[@niveknospmoht8743]

The damage on the car was not that bad. My body guy could have that fixed in about 3 weeks

[@dquan731]

Right? Given the high value of used cars these days, that damage does not look like a total loss.

[@sixxx-music]

@@dquan731 well they are not actually worth what they are being sold for this days, same as the housing market it's all falsely inflated. That bubble will burst within the next 3 years

[@10-AMPM-01]

I guess since you know a guy, you know everything he knows? Do you actually understand how unibody structure works? That looks like it goes through two walls. You can't fix that without cutting the body apart. That's not a "pull a dent" situation.

[@10-AMPM-01]

@@dquan731 Given the high cost of parts, it looks like a total loss. That's not a bumper, that's unibody damage. That would require an intact donor, of a body style that isn't old enough to have a lot of "junk" vehicles (salvage due to drivetrain failure instead of body damage).

[@dquan731]

@@10-AMPM-01 just my opinion. I was an auto appraiser for 5 years and have done countless estimates and repairs. This does not look like any serious frame damage. Sure, the quarter panel and the areas around it looks really bad, but it looks repairable.

[@benbrown9053]

A few months back I was home and an Amazon Prime van slammed the side door while driving past a stone wall we have on our driveway, we heard and felt the impact.. the driver left parts on the driveway, the side door guard or something the vans have and drove off without knocking on our door. I reported it to Amazon and they asked me to upload video of the incident, it was super complicated and the system kept saying file too large.. I kept asking why do I need to have proof when the vans have dash cams now and they record everything.. they just play stupid obviously. I told them i want someone to come look at the damage in my mind i assumed they were going to do everything at their expense, their first response was call someone yourself to evaluate the damage and let us know, so basically i pay a stone wall expert and then contact Amazon back not guaranteed that they're even going to take responsibility.. unfortunately i do have video but it doesn't start recording until after the impact so what proof do i have.. i ended up giving up because they play stupid and i know they had the dashcam and delivery van drivers id... not to mention he arrived with a damage van to their lot so you see how Amazon isn't honest with their customers. Their insurance company is ARC. I wish I could have done something but without video i felt like a liar and i was just getting the run around.

[@benbrown9053]

@Tristan it would have been a waste of time since the seconds it happened didn't record. The video is like 10 seconds 1.30mb that's nothing, they clearly just set it up in a way to make people give up.

[@Havaseet2]

Why is everyone still standing 6 feet apart?

[@moonshoes11]

Good habits.

[@TheRealEMURSE]

🐑

[@moonshoes11]

@@TheRealEMURSE Is this your way of saying you never passed science class?

[@TheRealEMURSE]

@@moonshoes11 resist ag3nd@203O

[@moonshoes11]

@@TheRealEMURSE So, no science understanding for you.

[@thebuddha4208]

I’m in a similar situation I needed a repair guy to come out and replace some plumbing behind. Some drywall guy came out and informed me it was going to be $150 over the next four hours to remove the drywall. So when he went out to his truck, I removed the drywall myself since it’s my home he then informed me that he can no longer do the job because he did not start it About 40 days ago and these pipes were for my washing machine that cannot be installed because I will void the warranty so now I have a washing machine that I cannot use

[@freddierodriguez3036]

What the heck does this lady want, Jeff Bezos to write her a personal check? Welcome to the club lady. Now a days vehicle insurance claims are taking longer to process and body shops are low on inventory of many parts as people more decide to hold unto their used vehicles. Sometimes the body shop has difficulty deciding on wether or not to declare totaled vs the time and cost it’d take to repair. Best be grateful rental is still being paid because many times insurance companies have a cap on a rental. Shame on this channel for “tackling” this situation just because the Amazon name is tied to it. Had it been any other driver/vehicle this would’ve never made the news and it would’ve been business as usual. Just shameful.

[@fhuber7507]

Once they say it's totaled, Amazon should have cut the check.

[@laurawilson.]

My life has changed. Thank you, Jesus. I now make a weekly profit of $250,000. Our Lord God has lifted up my life! Glory to the everlasting God Almighty.

[@gemmakaila541]

Wow! How’s that possible please I’ll appreciate your assistance on how to go about it.

[@laurawilson.]

I've earned over 250k investing in a digital market with the guidance of Mrs Angelia Marie Brown services...

[@lilyhandson]

For over a month, I have been hearing about her, How can someone reach out to Angelia Marie Brown ?!!

[@laurawilson.]

​@@lilyhandson Oh yeah She is always active on whats- app APK🇺🇸👎

[@laurawilson.]

That's her info on what's Apk Messenger 👍👍

[@madtrucker0983]

I would be fine with it. I mean she's riding around in a rental, putting miles on that thing. I'd be out in it doordashing. Its costing them more money messing around paying that bill. I'm surprised they be haven't gotten on it by now because of that bill.

[@TheOwlGuy777]

NEVER "settle". Only ever take them to court for ACTUAL DAMAGES. Take it to court immediately and demand replacement value for like/like. They will only offer your deductible.

[@rogerramjet6429]

Dealing with the customer is often code for we're going to try getting out of our responsibility. These big companies would rather pay lawyers, over settlement of insurance claims.

[@SwapPartLLC]

The first thing you should do in any situation involving damage to your vehicle is contact your own insurance company. It doesn't matter if you were driving when it happened or not. Your insurance company can file a claim with the other insurance company on your behalf, and they will fight for you. Filing a claim for an accident you were not at fault for will not affect your rates. In some cases, they will pay for your damages and them go after the other company to get their money back. When insurance companies know you're handling it yourself, they will always try to get over on you.

[@JMcMillen]

That's what I was thinking. If she just paid it off, she might still have full coverage on the car. At that point her insurance company would pay her (minus deductible), then go after the other insurance company to get the money back from them. If they do, she might even get that deductible (I know I did).

[@prestonestes1388]

Once a car it totaled that’s it. It can technically be fixed but that “Totaled” never comes off the report no matter what you do. A totaled car sells for almost nothing, insurance companies can charge higher prices for coverage if they will at all, and in some cases they can’t even be legally driven. Plus other issues can show up; meaning even more costs to fix. If I was in that woman shoes I would not expect anything less than compensation for the worth of the car once it was listed at “Totaled.”

[@jekku4688]

OMG she'd just paid it off. UGH. Heartbreaking. DO NOT GO THROUGH INSURANCE COMPANIES, GET A LAWYER PRONTO!!! Companies like Amazon DO NOT PLAY FAIR, and they will drag their feet over everything. LAWYERS are good for this. It's truly the only way you can get compensated in most cases.

[@wjrneo2]

It blows my mind that anyone would have issues getting the car fixed or replaced with insurance. Who cares that Amazon hit it, file the claim with your insurance company, and let your insurance company go after amazon. Your insurance company will get it estimated, and repaired or they will total the car and cut you a check. Then, your insurance company will take Amazon to court. The only downside to filing a claim with your insurance is that you will have to pay your own deductible. However, when your insurance company go's after Amazon, they will also make sure Amazon pays for the damages, and those damages will include the amount you paid into deductible.

[@Unloading32]

Wow this reporter looks like an angel 👼🏻

[@kolleenjandaczek5749]

An Amazon driver backed into my car in my driveway as well! Caused $7k of damage. Luckily I was home and everything was taken care of fairly quick. I hope this woman gets her check soon!

[@thatgirlPAIGE94]

Horrible! 2 months?? She needs to sue