WORST SEAT ON ITALY'S NEW ITA AIRWAYS!

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This is a comprehensive Flight Review of ITA Airways.
Class: Business
Route: Rome (FCO) to Delhi (DEL)
Plane: Airbus A330-200
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#italy #joshcahill #aviation

[@ska3806]

„Cabin looks a bit dated“ - looks still a decade newer than Lufthansa’s 😂

[@KAMU13]

LOL, seriously! Or even BA J class if you fly by their 380 birds

[@TronLegacy7]

Being a barista, I immediately knew they would get confused when you ask them for a latte. If they didn't clarify, you would have just been given a glass of milk lol

[@rahilmalhotra001]

Oh nice I didnt know latte meant milk in Italian.

[@fulvia1454]

They gave him caffè latte. But they might have given a cappuccino as well, if I'm not mistaken; they should be pretty much the same thing. Am I right?

[@TronLegacy7]

@@fulvia1454 so cappuccino has more foam which gives the feeling that it is stronger than a latte since there is less milk to dilute the coffee with. By default a milk coffee would be a cafe latte but I normally ask my customers what they would prefer

[@enricogg]

@@fulvia1454 Latte: literally milk Cappuccino: frothy milk with espresso Caffe latte: literally milk and espresso (in this case the milk is not frothy, just warm) Caffe macchiato: Espresso with a few teaspoons of milk Latte macchiato: A glass of milk with less of shot of espresso Macchiato: means nothing. Well.. it literally means "stained" but it doesn't give the barista enough information, so they will probably ask you "Caffe macchiato o Latte macchiato?" gotta have a fucking degree to drink coffee in Italy 🤣🤣

[@patriciafuchs5970]

Too funny. Cafe Latte! The lounge looks greats! Pizza for breakfast, yum. Sorry your seat is so crummy. Nice amenities kit. Your food looked great! Oh no, stinky loo!

[@crboxyt]

As an Italian I like my flag carrier, but what has to be specified is that ITA is recovering from bankruptcy and has little to no budget, these seats are from Alitalia and are one of the reasons of the company's trouble, to test the actual experience you would have to fly on the new A350 or A220. But a thing that I'm very happy about is that ITA's crew is one of the friendliest and most well trained in the world (including pilots). In December I'm going to fly on ITA's flagships in a flight (PMO->FCO) A220 and final leg (FCO->SFO) A350, I'll update this comment when I'll finally get to try ITA's business class and not Alitalia's

[@crboxyt]

@karate163 avrò esagerato con ashamed ma per il prezzo che paghi io la ritengo una delle business migliori al mondo ma le sedie dei vecchi A330 non neo le ritengo inaccettabili

[@dariomattiello2869]

The jig on "latte, macchiato, caffelatte, espresso" was fantastic. You have been very unlucky to be seated in 5J which substantially an aisle seat and is very close to one of the J class galley. Only rows 2 and 4 should be chosen on this plane. Moreover, as far as I can remember, your specific seat is the crew rest seat (for pilot) for longer flights and it is not sold, f. example, on GRU or MIA routes. These 330s do not have crew bunks. Look at the curtain the runs around your seat that explains all. As you said, the hard product is quite old on A330-200, though not so old as some Asian airlines (777 Thai, f. ex). Waiting for the 330-NEO this year to see the improvements. Seems to me all your ground experience from check-in to some sort of "VIP treatment" on the lounge, to boarding process was absolutely friendly, warm and flawless. Departure was on-time, as you mention. On board, by your words: "beautiful amenity kit", "really quality food", "proactive crew". Your food review though seems a little "slim", since ITA offers 4 course menu which is considered among the best in the world (Alitalia won many times "best food onboard" awards) and you give the idea that only one course was served. Very unlucky also with your loo-review just after the previous "shitty" visitor. We will be anxiously waiting for the arrival of your country (DE) giant airline to see how things changes for the better (ironic)......

[@chrigu70]

As an aircraft engineer , sporadicly working for ITA i have to say that their aircrafts are painted in the most beautiful blue i have ever seen (Azure-blue). I wish my car had this paint job...

[@brian402]

That lady that checked you in, was awesome / great company attitude, friendly and helpful., pity about ITA Airways though that's gotta suck. Great flight review as always there Josh 10/10 rating👍✈

[@jasongarufi8187]

Thanks for the video Josh, I hope you get to fly ITA on a new non ex Alitalia plane and do other review and see if there are and differences with seat layout and seat comfort.

[@ivanmaggini]

I flew on board the ex Alitalia A320s and the new A220s, the hard product on the ex Alitalia planes was terrible but on the planes it was amazing, I hope that the 32Ns we’ll be good

[@r12004rewy]

Lounge looked amazing as did all the staff from the check in agent to the cabin crew, unlucky seat choice though and that dated cabin didn't add to the enjoyment of the flight, but the basics are there and I hope will improve with newer and refurbished fleet.

[@mgonch]

Great review Josh! I am curious to see how ITA develops in the long term as well! From what I understand, the 330s are to be replaced eventually with -neos, and they are to take deliveries of the 321neo’s with proper business class, intending to use them on flights to Africa and the Middle East. Besides, an interesting flight to review in Italy would be Silver Air - a small regional airline operating Let L410s from Milan and Florence to Elba, which is pretty unique!

[@straxwb]

Yes, ITA is due to receive some A330-900 to replace the "old" 332s, one is already being painted so it's coming! More 359s are coming, 4 or 5 iirc, already received three A320neo and there are 321neo LR in future plans!

[@effkay3691]

Don’t complain. I just flew 14 hours on United. Polaris seat was great but the food was frozen tv standard at best. Don’t get me started on breakfast. Appalling. I’ve had much much better food on Qantas domestic from Kalgoorlie to Perth and I am not exaggerating. ITA food looked lovely.

[@tvfd-thevirtualflightdispa978]

First, a disclaimer. I am an ex-AZ manager, who ran AZ in SFO. What I can tell you is that ITA is still in transition. They are working on getting the A359 into their fleet and this aircraft will be their long haul workhorse. The shorter flights will be operated by the 332. The hard product on the 359 is competitive, but not industry leading. Combined with the soft product, it is as good as any other J class in Europe and in some ways far better. Eventually the hard product on the 332 will get swapped out… When ET put money into AZ, the product improved dramatically. When I was there, we focused on making the experience as personal as possible in both Y and J, but in J because we had a smaller cabin, we could focus more and those that flew from SFO had a consistently great experience. What I saw was a lot of that personal “Italian touch”. However, be mindful that there are three things that are sacred to Italians: Food, wine and coffee. If you understand that, you will have a fantastic time in Italy. It’s good to see that this extends to ITA. I am generally disappointed with the slow return of the full J experience, but ITA had focused on this and they get that on long haul, the soft product matters. Once they get hard product sorted, they will have a very competitive J product. LH may change that…but for now…ITA is very underrated…

[@FRANK-py1kb]

Vero

[@sebinamuwanga]

Nice review. I love listening to the Italiano accent. Now that you have given the number one food and lounge rating to Rome, you should also rate the inflight meals and tell us which has been your best experience.

[@fulvia1454]

As for desserts, I'm pretty sure he would say the cheesecake on SAA. I'm craving for it 🍰

[@LofoDub54]

Back in the days you had Alitalia but also ATI on national routes. It was ok or miserable, depending on the flight, routes, days, wind...just kidding. After the Alitalia crash in 1990 (Zurich on short final), things even went worse since many people felt unsafe flying Alitalia. But now, there is a new airline, newer planes, a highly motivated crew and a nation that stands behind the new product. I wish them all the best since it is now time for Italy to be a 100% back in the sky.

[@GoodMusicManiac999]

As an Italian, I felt the pain when you asked for the latte!

[@claudiogh6560]

Oh my God, I remember all those flights on Alitalia planes where I had to seat 5J 😂 you’re absolutely right, that’s a very unlucky seat! And I don’t know why but every time I had to sit there, I swear it seemed also that the seat was tougher than the others… I gotta say, though, that new ITA Airways A350 planes have a GREAT BUSINESS CLASS! I’ve already flown with them almost 10 flights on A350 and I honestly tell you it is one of the most comfortable business class of the industry, I have great sleeps on those seats! And I totally agree on the crew, they usually are very friendly and pleasant crew, more enjoyable that many others. Maybe it’s also the Italian culture 😂 And about the lounge I think it’s a bit too small but I totally agree on the food, next time try pasta and desserts, they are AMAZING! In a few months they are opening a new lounge in FCO and I really can’t wait to see if they also improved the interiors! Thanks for your video, it was very enjoyable! 😛

[@danielc45]

Where are ITA flying the new A350? I don't see them on their website.

[@crossemily]

Hard product is obviously important but people make the journey so ITA looks great to me (and of course love Italian food and wine 😂)

[@tiziostanco]

Ciao Josh! I suggest you another Italian hint! Cappuccino or caffelatte or latte macchiato should be drinked only for breakfast and never after 11 AM! Caffè macchiato is ok for every hour of the day. But NEVER drink those stuff before (or after or with) a pizza! Have a great day!

[@adeyemiwilliamson2823]

Thanks!

[@zurbscu]

Yes the lounge food is for us still the best we ever had!

[@davidbalcon8726]

Seat is almost as bad as LX’s exposed aisle seats…and LX’s are the most uncomfortable business seat I’ve ever flown!

[@maitreyabhattacharya]

The best channel just made the first proper ITA Airways review.

[@that-plane-guy]

Great review Josh! I flew ITA and it was very nice and the crew was really nice.

[@anneraso5621]

They charge $140 for a normal size checked bag to go from NYC to Rome!

[@filippofonseca]

“Latte” is the direct translation for “Milk” in Italian. That was prob the reason for the confusion. :)

[@davidwebb4904]

Heres an idea. Do the loo review right after take off.. 😂😂😂

[@rais1953]

This loo review was honest. If the cabin crew had been alert they would have done the necessary deodorising. They didn't.

[@ShelterCats]

Note to self: don’t watch Josh’s loo reviews while eating.

[@Mike-zx1kx]

Now in SMELLYVISION!

[@CarlosLR2310]

The experience is so close to reality that they get upset if you don't order correct food or coffee...

[@Matti_us_Alpe]

We should also appreciate one of the few airports (Leonardo) where for the security check we do not have to unpack anything!

[@zurbscu]

We flew this plane in 2016 from MXP to AUH, we had under Alitalia the best lounge experience ever and a wonderful flight with an excellent crew. Will never forget it!

[@zurbscu]

We normally not getting headache with some glasses of wines, but after having a bottle of Ferrari Brut in the lounge by the Ferrari sommelier, they want to give us also some more of the bubbles and some reds. We insisted also that we had enough alcohol, but they opened a bottle of a very good Primitivo. We had that much, we could not drink any more in the Etihad lounge and on the plane again to JNB 🙂

[@mwolfgr01]

An updated interior to their airplanes could do this airline wonders.

[@kikechiriboga2481]

I would have said café au lait but Italians don’t like French too much. So it was appropriate a latte.

[@CharlesDegraftJohnson]

Italian food served in Italy tastes amazing ! I have never had bad food in Italy

[@samschnh534]

Wow ferragamo amenity kit !!!!! That’s the nicest amenity kit I’ve seen. Idk why airlines still have curtains has a separated, it’s so freaking loud in the crew kitchen

[@frankpoulsen8416]

That is so funny when you said "whoever was last in here took a massive SHIT. Hahahahahahahaa. I have been laughing for 10 minutes.

[@tod3msn]

Love your traveler on his own style where your total focus is on your surroundings. Too many of these travel guides are now going with their wives or lady friends and they are distracted from the complete travel guide service. You are totally focused on your surroundings and put on the best travel videos going. Keep up the good work!

[@tryingmybest206]

3:11 you asked in English so the barista knew what you wanted, he just wanted to prove a point

[@Italycountryball2006]

please do one with the a350

[@anna-marianunezvega1520]

Fun fact 1: "Latte Macchiato" means "Stained milk", because it is a lot of milk with only an espresso. "Cafe Latte" is regular coffee with milk, good old "Milchkaffee" ;-) Fun fact 2: On one of my recent flights to India, I happened to sit next to two US Americans who had no idea what the word "loo" means! One of them even told me his daughter's nick name is Loo..

[@fulvia1454]

Oh, Lou I suppose. Ok. It reminds me of Loulou de Cacharel. But loo has nothing to do with perfume, for sure 😄

[@Mike-zx1kx]

@@fulvia1454 Ohh LouLou de Cachael. Such a unique scent. I am male and it became an instant hit in Denmark because it contained something unique, that all men I ever spoken to about that scent, agreed they were attracted to. It became popular real fast because it made men´s head turn and gave you the urge to begin to go behind any woman wearing it. I have never before or after that scent experienced any scent affecting me in a similar way. I bet they added some female pheromones or something on top of the very special unique scent. .

[@fulvia1454]

@@Mike-zx1kx a unique scent, indeed. Talking about aviation, scented wipes are no longer given to passeggers, nowaday, apparently. They were when I was a girl, even in economy class. Eau de Rochas was so popular onboard planes, then.

[@Mike-zx1kx]

@@fulvia1454 Yes and never a flight without a candy of some sort, often as an aid to handle the more crude cabin pressurisation systems then. Now a days you barely feel anything in your ears but then it could fluctuate a little more. On the plus side are the fact that smoking no longer are permitted.

[@fulvia1454]

@@Mike-zx1kx Perfectly right! 🚭

[@triplexdread]

Ahhh yes Latte is just milk in Italy. Be careful what you ask for lol

[@easyneos]

3:17 grumpy old man ®

[@mickboakes7023]

Just love watching you wing your way around the world. Stay safe. All the best. Mick🇬🇧

[@jonasmitis6417]

Please fly Austrian Airline!:)

[@kawangkwok5262]

Josh, I have the idea, you can take a series of videos of worst seat(s) in different business class/ first class in different airlines...

[@waynecaffey4992]

The light can be turned off, but crew must know it's a separate "zone" on the computer that they use. 5J is a crew rest seat (can tell by fact there's a curtain that can go around seat). They must select that additional zone to turn it off

[@micheleandreacomaschi6250]

I agree with your review 100%! I am a nostalgic Alitalia frequent flyer.......Alitalia of '70 and '80 was another category, a top notch level airline, for a certain period the best in the World! Good old times dear Josh!

[@alejandrocanton]

Moving to the US? Not the best of times.... but I hope that you come to the Republic of Panama and review COPA Airlines.

[@broodyhenloloa]

wtf US is 100000 times better than Panama if it wasnt south and central americans wouldnt rush in to the US even illegally

[@MidnightPodcastGaming]

They'll have to change names again LMAO !

[@Ozymandias1]

Aviation isn’t Italy’s “forza” but hardly anyone can beat them when it comes to food.

[@nataliebowers4960]

Never seen so much sarcasm from any lounge staff anywhere in the world!!

[@tahagaming3993]

Can you do Air Arabia review (from Sharjah to Amman)

[@hangto5038]

I flew ITA airways from Nice, France to Florence, Italy last October. I don't recall any details from the flight. So I guess it was uneventful.

[@dianeschroeder3980]

As always, great review Josh. I was not aware that ITA was the former Alitalia❤️✈️

[@rais1953]

It isn't exactly. ITA took over the routes and the hardware of the former Alitalia but it's a new company.

[@Canleaf08]

The MilleMiglia programme was not part of the restructuring though.

[@straxwb]

It is not. It's a new company ran by different people and with a different business plan, that was created in 2021 using ex-Alitalia assets that are now starting to be replaced. But I get why everyone tends to still associate it with Alitalia

[@stevendurick9441]

Isn't really relevant to the passenger experience but I absolutely love the ITA livery. Very easy on the eyes

[@aviation631]

Can you make a tripreport about MYAirline, the newest airline in Malaysia, please....???

[@alidaiscribe7951]

You need to start drinking more liquids when drinking alcohol if you have headaches. As you age your body needs more liquid so your kidneys can work properly.

[@davidsage124]

Got me with the Cafe latte!

[@RobinsVoyage]

Great review. And your sense of humour was in great form.

[@gunston999]

It’s always been Latte e Caffe for decades from the days of my great great grandfather..then Starbucks comes along takes an Italian concept and started changing things including dropping the word Caffe from Latte e Caffe.

[@josellegomez7931]

I do miss the previous livery ! nice video as always

[@josellegomez7931]

dont have telegram thanks though love your vids

[@johngriffiths4973]

Alitalia used to be a very mixed affair. They had great flights once upon a time in the Med region on sleek MD 80's but then began running their domestic routes with ATR's, resulting in bumpy flights, frequent delays and a few crashes. Nowadays Ryanair has a near monopoly on all domestic and short haul routes to/from Italy, so ITA won't become a player in that sector. With this hard product I guess it will be tough to keep up in the revenue making longhaul too, except on such routes like this one where the direct competition is represented by Air India.

[@straxwb]

Unfortunately ITA still has a lot of ex-Alitalia planes that just received a new livery but nothing new on the inside. Many new planes are coming, 24 only this year iirc, and in due time the 332s will be replaced by 339s and by more 359s

[@Alex_BF]

I think you should try the A350, which was delivered to ITA with a specific new cabin. Those A330s come straight from Alitalia. The airline is still undergoing "rebranding", as for example cabin crew are still wearing Alitalia uniforms...

[@PaulAndBiscuit]

"Comes with a lesson" is exactly right, where do they find these staff?

[@DanielJacksonMusic]

Some ITA Airways planes I think are still in the Alitalia livery still so they are basically still recovering from Alitalias fall

[@i.m.ar.8290]

How are you not scared? ive seen many of your videos, and i always wonder how do you do ? im so scared of planes, flying... i hate turbulences and feel like crying the whole time, its exhausting.. so please, if anyone can give me advices or anything, i take it...

[@TheSumo1955]

Hi Josh what do you use to book your flights, do you just go straight to the airline or do you use a search engine, thank in advance

[@coda1970]

Josh, next time try Seat Guru, a very useful app to see seat quality in each flight. It will avoid to be booked on the "bad seat" in Business Class. And yes..."Latte" means milk in Italian as you mention.

[@TheRareVideosXL]

ITA Airways does have potential to be a good airline and I hope that does happen. Fantastic video as always. Keep it up.

[@Pac3627]

fly bonza if you can it just started up

[@paulturner2911]

Can't argue with their livery though, one of the best (if not the best) liveries on the planet imo.

[@clairedobson2240]

Great review Josh. Like your balanced reviews. The staff in the lounge at Rome came across very well

[@Giuskiz]

Try the new a330-900 neo of ITA im sure you will like it!❤

[@stube-tq6bp]

Wow. I've just arrived on ITA's A350 from FCO - Tokyo - FCO. The service (if you could call it that) was basic. The food was really surprisingly BAD. The crew had no wine 'knowledge' just 'red' ... HND - FCO - there was no Wine List- just 'red' ! My 'Secondi' ? What 'Secondi' ? Mine never even appeared. Dessert Wine! What dessert wine? My 'breakfast' was an omelette that wasn't even warm - it was cold! Served with cold mini salami/sausage and two tomatoes - I'm sure it was an economy meal plonked onto a cold plate then onto a tray with some icy cold fruit and some TetraPak juice (the 1.29 Euro type from Lidl ) WIFI voucher? What WIFI voucher?? I saw the crew in between services maybe 3 times - but that was only from row 1-6 on the left side. I was in row 8 - NEVER was my mini mouthful water bottle replaced or refilled. I went to the galley, sadly I disturbed the crew to request a bottle refill, the reaction was as if they'd never done this before? But they tried and found a mini replacement. The bottle is about 225ml for a 13:45 flight! The crew on both A350 FCO-HND-FCO were really BAD. The flight times were 13:45 and 11:45. The bathroom at the front had no cups, the toilet roll was empty , to gain access to the bathroom I needed to shuffle past the seated crew on the left side jump-seats (don't bother to stand away to allow a guest ease of access to crossover to the other side to use the bathrooms. . Josh's experience obviously was the complete opposite to mine

[@rommelflores2618]

Instant subscriber! Loving these.

[@chr04]

No one knows better the coffee than the Greeks. Freddo espresso and freddo cappuccino

[@santiagorivasb]

The ground staff seemed great

[@PureDhan]

Hey man! Love the aviation videos!

[@eliaskardous4224]

That lounge was so dark!! It appeared there was zero sun light😮

[@adriennestark5198]

It would be great if you could review the plain economy class as well.

[@allaboutaviation787]

very nice lounge

[@misan461]

Bravo Josh for becoming teetotal on board. Never worked for me on flights. Mine was dizziness. Now I don't drink at all. People think it odd but I feel better after the flight.

[@Marie.s.]

Salvatore Ferragamo amenity kit is a big plus

[@lolangtamad8591]

It doesn’t look that bad for me though. As long as the seats are clean and working. What i hate is when the seats looks like its gonna fly out in space🤣 Its true that there are a lot of old airplanes and its not easy gor them to make new ones specially we had pandemic for almost 3 yrs. They had no flights. And i think its not the same as price of etihad or oman right?i am not italian but I really love to see crews of airlines and the business lounge crews too are really super friendly and accommodating. I will really appreciate them and they actually make the travel comfortable. And having a superb food on plane is a +++ sometimes if the plane is small then we can’t expect big seats like throne of swiss airways of any arabian big airlines. But yeah i will be visiting italy too so i will think if i will pay business class from ita airline. Im a foodie and good service good food it will really make my day happy😂

[@woutergijs5246]

Thank you for this honest review Josh.

[@abynv]

All A330s with different airlines I have flown I always found seats to be very small. I think it's a Airbus A330 problem rather than being a airline problem.

[@christopherwayoftravel8435]

Another great video. Keep them coming mate, 👍

[@xhonkeri4066]

I would fly transatlantic to Europe with Alitalia often (economy), and honestly it was a better experience then Lufthansa. Food was better, and more legroom. Perhaps the entertainment system was a bit more dated, but selection was equal. Best part - tickets were cheaper!

[@fluffyfour]

Many years ago I travelled Alitalia. I asked for a meal without rice (allergy). This was translated into a Vegetarian meal, despite the fact I never asked for that and am not a veggie. This 'meal' when it arrived turned out to be 3 slim triangles of sliced cheese, and NOTHING else. Never flew them again.

[@walterthorne4819]

Suggest keep shoes on until at altitude safe flying

[@loribarber4526]

Great vid as always!

[@eddyfitnesstrainer6364]

You mentioned the Caravelle on your serbia video.Out of interest I did fly Caravelle with Indian Airlines long time ago 😀

[@SlavaUkraini85]

Same here for me: longhaul and booze doesn’t work out anymore for me

[@KrishnaBhoye]

When you come to India again.... Try Star Air Brand new Embraer 175 received just now!!! And as well as other airlines💓

[@markdc1145]

Don't care much for the ITA livery but the lounge service and cabin crew seem first rate!

[@Karan91948]

your vids are really very entertaining 🤩🤩 keep it up

[@silentnation7234]

@josh Cahill please do visit Bengaluru airport terminal 2!! We need you to experience it

[@ivyimogene]

Does it matter if a person does not get a latte in an airport? The main thing is the travel should be cheap, clean, secure and comfortable.

[@franklinloo2160]

Nice review as always. 💕

[@egarcia2153]

Was just here a week ago. The dark haired barista gave me attitude for ordering a latte after breakfast haha