Woman claims a popular oil change company ruined her car

Customers of a major oil change chain told Channel 2 Action News a quick and inexpensive oil change caused thousands of dollars in damage to their vehicles.
The full story: 2wsb.tv/45LH5PO
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[@mattfarahsmillionmilelexus]

There's a reason I change my own oil in my garage. Never had a problem due to criminal incompetency.

[@jameseverly8501]

thanks for the comment i have 3 toyota and i allways take my car to the dealership for oil change and after they get thorugh with the service i allways check the oil level and so forth and had no real problems

[@czechmate6916]

Same here I do my own oil change since 1972.

[@nell7869]

Save a boat load of $$$ as well doing your own oil change.

[@mattfarahsmillionmilelexus]

@Ballen1182 Hopefully It didn't get hurt.

[@genehart261]

I'm 71 years old and going out to my garage tomorrow to change my own oil. I'll do it as long as I'm able.

[@falcorthewonderdog2758]

Don't look for bargain car services. Take your car to a REAL, QUALIFIED TECHNICIAN.

[@zomfragger]

It's more about convenience than price. Most people don't think to have their cars oil changed until the reminder light comes on then they freak out and pull into the closet shop just to make it go away. Yes I said most since there are people out there who do the correct thing and watch their miles and schedule service when they are due.

[@thepotatoofheaven]

how do i know if theyre qualified

[@GoonyMclinux]

Qualified by who? what denotes qualification?

[@donwyoming1936]

Pretty much every garage has the minimum wage, new guy changing oil. It's a right of passage. You seldom ever get a certified technician to change your oil. Their time is too valuable to waste on oil changes

[@lario1030]

💪🏾yess

[@ColbraBull]

These are literally kids out of highschool being paid minimum wage to change your oil. They really don't care if they mess up your car.

[@jasonjason9866]

I worked minimum wage jobs in high school late 90's and took pride ensuring I was doing things right. Social media changed kids for the worse.

[@ColbraBull]

@@jasonjason9866 yep exactly right. Taking pride in your work not only benefits the customer, it benefits you by refining your skills

[@JimHerbertOutdoors]

False. We own a valvoline Quick Lube and it's a 60 yr old manager there all day with three techs in their 30s that all have previously been mechanics. Not all quick lubes are dumb kids

[@tom11zz884]

Sort of like fast food employees

[@jasongrisdale3084]

​@@JimHerbertOutdoorscan't be very good mechanics if they now work in a shitty minimum wage quick lube job...a good mechanics would laugh in your face if u walked up to them and offered them a job....I would...I would tell u to stick it as I'll always turn wrenches in a reputable shop making top dollar an hour

[@milfordcivic6755]

If you can't trust a dealership, what makes you think a quick lube place is going to do a better job?

[@biometal770]

It’s true. Auto techs are paid terribly, so this is where we’re at 😂

[@bikerkat01]

I go to an oil change place and have never had a problem with them.

[@Sci-Mon1]

You would think that a place whose only job is to do oil changes would know how to do an oil change.

[@biometal770]

@@Sci-Mon1 they pay minimum wage, and all some cars can be quite different with respect to the lowly oil change

[@apegues]

As a Retired Mechanic of 48 years I’ll tell you that the best place to get your car serviced is a reputable 1 or 2 man shop. They have skin in the game and will provide better service than a large shop with a Manager and mechanics. Having an actual mechanic service your vehicle they will usually inspect it for problems that these oil change kids and/or flunkies would never see.

[@slim7013]

Facts

[@Commentleaver-c6x]

I always say any place where there’s a guy who just sits or stands at a desk out front, there’s a great chance they’ll try to rip you off.

[@PRESTONJOSLIN]

1,000%

[@rack_9]

Wow this is 1000% accurate because I go to a mechanic where it's just him and another guy he tells me everything wrong with my car plus his services and pricing is good.

[@JC-jk3kl]

I just always take my care back to the Dealer... No one knows your car better than the dealer because that is all they work on that one brand all day long. In my case Mazda CX-5 goes back to Mazda dealership for everything never a problem.

[@user-5ee3zk1w]

DON'T EVER GO TO WALMART EITHER, THEY F'D MY CAR UP.

[@darlahillyard4798]

My daughters too

[@DTX23-cv9sz]

Same

[@brassmule]

Wally World put the wrong oil filter (filter for the 4 cyclinder version of her car, but her engine is a V6) on my neighbor's car and it had leaked out 3 quarts in a few days. By mere chance we discovered it, and now I handle her oil changes.

[@JMS103]

Yeah they are ding bats. They don’t know what they are doing

[@inmyopinion9305]

Why in the world would anyone go to Wal-Mart for an oil change.??? That's like hiring a 10 year old to baby-sit a 10 year old.

[@lanrea9373]

That's the reason why it's better to change the oil by yourself if you can or take it to regular mechanics. This is not the only company doing this kind of crappy job.

[@donwyoming1936]

Just stahp. Most people don't have the skills, tools or desire to change their oil. Most apartment buildings ban car maintenance in the parking lot. Disposal of waste oil is also a pain.

[@lanrea9373]

@@donwyoming1936 They can buy their oil and filter and take it to a local workshop, changing by yourself is optional.

[@drscopeify]

@@donwyoming1936 Also driving requires skills too, and so does using a computer, doing oil changes is as easy as making a nicer dinner meal, if not less skills needed, in my opinion. When I did it the first time I made a list of steps like a cooking recipe, and by the second time I only used the list as a rough guide and by the 3rd oil change it was too obvious and now it only takes me a few minutes to do the oil change, I have done it probably 40 times by now.

[@vivillager]

@@donwyoming1936, just gotta ask around as to who needs waste oil. Guy local to me has a truck that runs on oil, so everybody just gives it to him, even some of the local shops

[@matrix2000x2]

@@donwyoming1936 How is disposing of used oil a pain. I just drive down the street to my local auto zone or any car parts store and they take my used oil and used oil filter and even give me 25 cents from the state oil recycling program. I live in California for reference.

[@Michael-fe9ef]

Whhhaaaaaaaattttt those quick stop oil change drive throughs ruined your car???? You don't say

[@mrtjbiga1784]

WHAT! , nnnoooo way

[@richb1576]

Yea. But I got a free car wash

[@DimSimSam]

Who would think workers who haven’t been through trade school would destroy your engine? I doubt trained mechanics would want to change oil all day. Additionally the oil change is the only time where my mechanic can pick up any issues with my car.

[@NathRebornsK]

Basically, the problem is the employees themselves whom don't wnat to clean the kitchen like me. Most people are 18 and above and ther attitude don't match the service quality. I have resume to look for a decent job, even cheap salary. Most people don't want cleaning job. And here it is, toxic society creates more car engine broken.

[@ssm0379]

😂😂😂😂😂exactly!!!

[@petejams7340]

Take 5 means they will take your money in 5 minutes

[@deneilwilliams4380]

🤣🤣🤣 great one

[@dgcorozco]

THEY NEED TO BE FORCED OUT OF BUSINESS IF THEY DON'T FESS UP

[@guillermo68480]

I do my own oil changes because they’re cheap, EASY and no one is going to care bout your car as much as you do.

[@tylerhubbell6410]

I do my own oil changes because I like knowing quality oil and filter is going on my vehicles.

[@guillermo68480]

@@tylerhubbell6410 That’s actually the main reason I started doing them myself. No way they’re putting some cheap oil that was bought in bulk and a crappy filter in my baby.

[@jasparramirez9554]

No one cares as much for your car as you. That's why I change my own oil. Then with the money I save I just get good quality oil and filters.

[@biometal770]

It’s nice to get the 20k Mobil 1 oil and filter for $35. I don’t let it go for 20k, only 10k, but still a screaming deal with super quality oil and filter too

[@Real_PK]

But how do I know which oil filter wrench to use! 😂

[@markthorsen2888]

Fast, cheap and good. You can pick 2 and only 2.

[@richardelliott8352]

the exception is an oil change, provided they are not trying to use the cheapest filter or oil available on the entire planet, which is probably this companies recurring wet dream.

[@reggiejohnson6521]

I only want "Good"

[@youtoobe169]

I don't think you can have "good" with "cheap"

[@DKNguyen3.1415]

@@youtoobe169 You can but it might take infinite time.

[@markthorsen2888]

@@youtoobe169 You can, it just won't be fast.

[@ICARUS_I]

The big mistake people are making is taking their vehicle to a car service shop called “Take 5”

[@CrazyBear65]

People need to maintain their own vehicles.

[@ajx1994]

Took it all.

[@hoodooking1133]

Dealerships do it too just check for leaks and watch them before you leave these people stupid 😂

[@ebogar42]

@@CrazyBear65 Can't always do that unless you have ramps and some apartment buildings won't let you work on your car.

[@WhatsyourIQ1]

Never heard of. I thought they were going to say jiffy lube.

[@mrwonderful2081]

Just keep them lawsuits coming until they’re out of business.

[@andyny29]

NEVER EVER GET YOUR OIL CHANGED AT A QUICK LUBE JOINT!

[@LeoSG61]

After getting an Oil change, I had to replace the radiator, battery, thermostat, now it’s leaking coolant

[@sumtinwong-jx9zu]

"draining the oil n not replacing it". ya, that's that "10 minute oil "change" they advertise.

[@lightningevo5429]

​@@LeoSG61sounds like thats just a shitty vehicle

[@Vjl5280]

I’ve been taking my car to Valvoline for 30 years. My 2015 Chevy Malibu 2ltz had 240k miles and runs great. My wife’s Camry has 120k and runs new. My 1999 Chevy pickup has 262k miles and runs awesome.

[@Clooger-]

​@@lightningevo5429Sounds like you're an ldiot

[@lowermichigan4437]

Warranty or not they are still liable for the damages they caused. Sue their asses

[@JohnWickkkk]

Cry

[@SukhoiWolf]

​@JohnWickkkk there's no way you're trying to defend the company 💀💀💀

[@JohnWickkkk]

@@SukhoiWolf don’t like it? Go somewhere else pops

[@SukhoiWolf]

@JohnWickkkk I don't care, you can make yourself look like an idiot all you want, doesn't hurt me any! 😂😂😂

[@JohnWickkkk]

@@SukhoiWolf take 5 definitely ruined your car🤣😂

[@robertbowersock3471]

I always check the oil before I drive away. Trust no one.

[@NorthlanderMN]

That’s smart. I’d be checking for leaks too.

[@althunder4269]

Me too, but you should also check it daily after that for at least a week because it could be leaking out slowly if they didn't tighten the oil filter or drain plug. Also look under the car for drips.

[@austinhernandez2716]

You contradicted yourself. You said don't trust them yet you still go there? Why not do it yourself then?

[@chuckh4077]

I only trust my regular auto shop. They never make a mistake with my car

[@kayremoob9579]

Sorry to hear you're poor.

[@davidgoodrich1258]

This is why you change your own oil. Not only is it more affordable but when you do it yourself you know it’s done right.

[@Plinian]

My favorite part is when the story makes it sound like it’s a complicated process because different manufacturers need different oil filter cap sockets

[@kayremoob9579]

Sorry you're poor.

[@davidgoodrich1258]

@@kayremoob9579 sorry you lack basic skills to do it yourself and lack common sense to pay for something that’s way cheaper doing it yourself.

[@kayremoob9579]

@@davidgoodrich1258 Does it upset you that you can't even afford to hire someone else to do it for you and trust that they'll do it correctly? It's a tough situation. But this is the USSR, not America.

[@NipItInTheBud100]

But not practical for many many people!!

[@jonnymoke]

My mechanic tells me if i use any of these lube places i can just go ahead and fix my own vehicles. I get it now😂😂😂

[@speederz1]

jiffy lube is another crap place

[@tedbell4416]

Express oil ruined my truck never go to these places

[@ronbennett7885]

Agreed and won't use them. However, dealers occasionally mess up too. Had it happen decades ago. Fortunately, caught it before leaving the lot. They added the oil and all was fine. With some cars, that's not always the case, but many times it is. Regardless, one only has moments to shut it off before serious damage occurs. Guessing these drivers didn't notice for a while. The lady with loud knocking and the guy with smoke coming out.

[@gotskinn]

We do all of our own work. It's hard and challenging but worth it. Shops just don't care about your car like you. All my stuff is old. And I am SO proud of that! PROPS TO MY HUSBAND! You can't be DUMB and have an old vehicle that is reliable. I GOT 7.

[@Zach-sg5uu]

@@gotskinn BS I’ve had nothing but old vehicles & they have all been reliable! All I had to do is oil changes! and basic maintenance!😂

[@mariovo5]

She said whaaaat ? SHE NEEDS TO file a lawsuit and file for damages that happened NEXT

[@dreamer6508]

Brand new transmission destroyed, oil leaked out after an oil change

[@peachykeen4242]

I've never heard of this place BUT I will remember their name. They will never get my business. Damn shame!

[@spencers4121]

Any express lube place can have this issue, it comes down to how lazy or how poorly the workers are trained.

[@HummaKavula-DontVoteForStupid]

I’ve been going to my location for years. They have hundreds of locations. You’re free to do what you want with your money but shaming an entire franchise over the actions of one location seems crazy to me

[@texaslegend5076]

I first started seeing them in Houston in 2020. I work on my own stuff though.

[@chuckh4077]

Yup. Along with Walmart oil change. Never again.

[@HummaKavula-DontVoteForStupid]

@@chuckh4077 yeah, anyone going to Walmart for an oil change is asking for it

[@Denvermorgan2000]

That tool at 3:00 is for taking off the oil filter of not the oil cap the oil cap is taken off by hand no tool is required.

[@marthajean50]

Yes, and it's not "more complicated" than it used to be. One strap wrench does them all, for Pete's sake. Clearly, the news people aren't handy types.

[@geraldscott4302]

@@marthajean50 I always use a strap wrench when there is room for it. But 2 of my cars, both Mercury Grand Marquis, don't have room for a strap wrench. I used to use a socket on the flutes, but Ford changed the flutes on their Motorcraft filters, and there is no longer a socket that will fit. so I switched to K&N filters, that have a hex nut welded on the end. They cost more, but I don't really have a choice.

[@marthajean50]

@@geraldscott4302 Right, yeah. A few models are super tight on the space around the filter. Only thing I'd think other than what you've got going is if it would be possible to use the spanner/pincher type, given if its 2 grips had enough spatial sweet spot to play with -- if so, probably just enough to loosen it to get to hand tight. If it's THAT squeezed, you can't even get a good hand grip, often, though. You'd think on something as big as a MGM, they could do better. We always joked at the garage about their doing stuff like that so customers would bring it to them. Torn off too many crushed filters to count.

[@spider-mm6wg]

I believe what the dude was talking about are the cars that don't use a 'can' filter, but rather a cartridge and housing. I've seen plenty of people F them up. I had a friend get an oil change on a BMW, they drained the transmission, and over filled the engine. Unless you have a dead simple basic car, I would avoid these places, hell I have one of the dead simple cars, and I just do it my self.

[@geraldscott4302]

@@marthajean50 The front end of the MGM was redesigned in 2003. It got rack and pinion steering, and the steering rack is in the way of getting to the oil filter. It was not a problem on older models. You can use anything to remove a filter, since it is getting thrown away anyway. But you have to be very careful not to damage the new filter.

[@DjLou82]

valvoline always shows me the clear new oil level before i leave and i also check when i get home

[@Jordyp19]

Yeah Valvoline is pretty solid for being a quick one

[@clos3078]

Glad dad taught me how to change my own oil. Can’t count how many times people I know have gone in for an oil change and pay through the teeth for something the “mechanic” found or caused.

[@Cfchild1]

Sign meant to say 15% off oil draining, replacement extra.

[@117delta]

Lololol

[@wturner777]

This is why I avoid those quickie-lube places like the plague and change the oil myself.

[@teresaesquivel2040]

I change my Kia Sorento oil in the police departments parking lot and let my old Castro oil high mileage spill into the PHX police department parking lot put my new fresh oil in and take off respectfully

[@quality_contentmydude6965]

@@teresaesquivel2040 you're a ray of sunshine aren't you? who pissed in your cheerios lmao

[@cesarsalgadosalgado2199]

Permanently restrict and ban this company from doing work on cars anymore

[@sprintie]

Grateful for the honest shop I've taken my car to for the last 10 years! Rudis Mercedes in Orlando

[@phucyutoob6477]

Do your own oil changes. Period.

[@evanhughes1510]

Not realistic to expect everyone to be able to do that.

[@joeblow1688]

It is the safest thing you can do.

[@sumtinwong-jx9zu]

some cars are DIY friendly, but many are not. depends on the car.

[@rhyno514]

You say that like everyone has a driveway

[@Ratclawz]

Middle aged women should be able to take their car to get an oil change without getting fd over

[@RichQcCa]

They should renamed themself "Take 6" to add a minute to check the oil level at the end

[@TODD-KOBELL]

I have built three of these places; electrician But I would never go there. I am an able person who can take out one bolt for my oil change. The warranty policy states with the customer must do. How about what the technician must do? Like a complete and correct job.

[@kseries1981]

A quick, inexpensive oil change is a bad oil change.

[@Orlando_Steve]

Oil changes shouldn't take long. But that place is not cheap. They want over $100 for full synth.

[@kimberlyhall7610]

I took my 2014 Kia soul there and they ruined my engine. I am in an even better car now, but she goes to a real mechanic that does honest work! Hard lesson to learn but oh well.

[@redtra236]

@@Orlando_Steve I change my own and get a new mobile 1 filter with full synthetic for around $40. Granted many people wouldn't have a place to dispose of the used oil but come on over $60 labor for an oil change is insane. Probably even more than that because they're likely getting the oil cheaper than I could. And it's not uncommon for them to put in normal oil when you pay for full synthetic either hard to prove without taking it to a lab... and even if you do they'd probably claim the results were residual from non-synthetic oil used in the past

[@ThomasNewhouse]

I change my own oil. I don't trust oil shops. I buy the oil and filter. I have the ramps. Oil cap tool. Rachet set and oil pan. That's all you need.

[@FlameBlue9016]

This is why I do my own oil Changes and maintenance.

[@TL-wy1nk]

Oil is like blood! If you don't have enough of it your car, you will need a new engine. It can cost up to $10k to replace an engine.

[@brianjarvis2772]

My wife went to a fast oil change place one time and they put the wrong oil filter on and all of the oil poured out as she drove away 2 mi down the road the motor seized and blew up. We had to threaten to sue the place to get them to even act like they were going to do the right thing. The car was old and used and we got 5,400 out of it and only paid 1,250 for it.

[@ekop1778]

YOU WERE RIPPED OFF SIR NEVER GO TO PEP BOYS ALSO THEY CHARGE DOUBLE

[@ADBLOCKER4YOUTUBE]

@@ekop1778 Or Firestone

[@tomnguyen9931]

Now go and buy another used old car and take it to "Take5".

[@akor45]

'I know someone\some place cheaper' Famous last words before disaster strikes.

[@jesseward1509]

Can’t imagine being a grown man and not changing my own oil.

[@mackcummy4976]

able bodied too

[@asteverino8569]

Always check the oil after servicing.

[@Chuck_PS]

It’s not about the warranty. It’s about gross negligence by the company.

[@MikeyG003]

And this just adds to why I do my own work on my cars 😂🤦🏽‍♂️ oil changes are such an easy and basic task

[@spencers4121]

Not for everyone.

[@montevans7110]

Honestly this comment is true , but a lot of women not hearing that 😂.

[@austinhernandez2716]

​@@spencers4121yes it is, unless you got a disability.

[@Brayfrait]

Most elderly women do not change their oil

[@MikeyG003]

Yeah that’s true, everyone can’t do it, but it should be very easy for any “mechanic” most basic maintenance you can do. No business working in a shop if mechanic can’t do simple oil change lol

[@roachtoasties]

This isn't oil change service but "oil drainage service." They should just advertise "We drain your oil in 5 minutes and you're good to go." Jiffy Lube screwed me years ago. Since then I won't touch these oil change shops with a 10 foot pole.

[@skye1212]

Never use these oil change places. Do it yourself. They use cheap oil and cheap oil filters too.

[@djsalseromusica5433]

I'd rather change my own oil

[@spencers4121]

To be fair as someone who worked at a store that did tires and oil changes, during and after I left high school. You don't need to know ANYTHING about cars. What you do need to do, is have simple procedures that spend a few extra minutes at most running the engine. Then checking the dip stick, and looking under the car for leaks. These places are so worried about doing the change so quick, corners get cut and people frankly just get lazy. Also if you hear an air tool, during your oil change they just stripped your drain plug.

[@absoluteblue3567]

Love how the news always tries to get an honest statement from these companies and they always respond (if they do) with them saying, "Read the fine print"

[@smitastic7030]

When I worked at Valvoline part of the process was to show the customer the oil stick reading full after the oil change. It is impossible to send a car out without oil if this step is followed.

[@marthajean50]

GREAT practice! That's brilliant management.

[@alexv4434]

Yes! I used to live near a Valvoline and always took my car there for oil changes, it was cheap too. They always showed me the oil dip stick at the end

[@buddweiser4457]

You still could have a leak cause they screwed up the oil drain plug and put it in crooked. So always check for leaks. Who cares if oil is full at the shop

[@Jawz529]

Take 5 in my area always does this. They show you it’s full before you leave.

[@buddweiser4457]

@@Jawz529 doesn’t matter if it’s full there at shop. Many times they will put the oil plug in crooked cause it to leak oil out. Workers there are not mechanical y knowledgeable

[@JR-sq8bh]

I'm a mechanic. You wouldn't believe cars that come in sometimes from quick lube places like this and even Walmart, where there's no oil, too much oil, loose filters, and either stripped or loose drain plugs.

[@slongholio]

It's why I change my own oil. Went to AAA once, found the oil cap laying on top of my engine, not screwed on.

[@tom11zz884]

One of the reasons why I take my car to the DEALERSHIP for any type of maintenance. Yes it cost more, but at least we have qualified folks working on your cars.

[@bryanx0317]

To be fair the dealership is usually an all day experience. Trust me, I used to work at one.

[@TheVsingh2]

Dealership is cheaper than take 5 for oil changes. They are selling convenience similar to fast food.

[@v4lhulme]

Yeah, you would think that. But remember, the new guys gotta start somewhere and that first day they start could be your car they pull in first.

[@jacobearhart4170]

Yeah that's what the express is for. Us main shop techs are too busy doing warranty work and sometimes if we're lucky doing some customer pay work. But not typically oil changes unless they want an oil change and Diagnostics which I get a lot. But your oil change tire rotations go to the express guys who are not experienced.

[@brucie7350]

I had one of those maintenance plans on a previous vehicle and what a waste of time. Your entire morning would be wasted by the time it was done. I can change oil in my driveway and clean up afterwards in half the time it took to drive to the nearest dealer.

[@hammerdragon4321]

That includes Walmart they are a joke to when it comes to maintenance

[@WallyBernhardt]

I change my own oil and have always done so, I know some people can't, find a mechanic you can trust.

[@austindotwav]

“Special tools required to remove oil caps” is such a lie. It may be true for oil filters, but that’s always been the case.

[@imtheeastgermanguy5431]

Why is it still allowed to open up a shop like this? Just go to a professional dealership or a repair shop.

[@philn1601]

sue the company to make them pay for it.

[@mr.t9438]

cost money to sue and no guarantee you will win

[@Sulfen]

@@mr.t9438 The problem is that the companies will ignore you if you don't sue. They have insurance so the insurance will usually pay out before a trial.

[@jjohn713]

You get the same problem at actual dealerships as well. I paid for a dealership to drain and fill my differential oil. It never happened and when I did it again at another location 30,000 miles later, it was thick sludge.

[@wudaa2524]

I don’t even trust the dealerships anymore. I paid $700 for a dealer installed feature out of pure convenience and It took them about three weeks with no rental to install It and It still wasn’t working when I got my car back. I took my car apart and reinstalled It myself in about 2 hours and went back to tell the mechanic that worked on mine what he got wrong and how to install It for future vehicles.

[@jaymeez]

what in the world!? Wonder if these techs could change a light bulb successfully

[@Bill-im6nt]

NO!

[@spencers4121]

Why do you call them "techs", anyone can get a job there. You think they're trained mechanics lol.

[@thewiseguy3529]

They're not techs dude lol You need to get out in the world.

[@jaymeez]

@@thewiseguy3529 your screen name is perfect “Wise Guy” The job title there is Lube Tech. Loon it up.

[@anon9364]

The guys who work there probably got fired from the local Burger King.

[@MrSupercar55]

And that’s why it’s best to change your own oil. It’s an easy procedure, and there’s no shortage of instructions in repair manuals and online, and you can use the old oil to power a diesel engine, like a car, a tractor or a generator or anything else you happen to have that runs on diesel.

[@AdversaryOne]

I've always changed my own oil. I would never trust anyone to do something so important and so simple to do myself.

[@Brettdyt]

That's why I change my oil myself. I get to pick the oil and filter and make sure it is done right.

[@kerlygerl]

This has happened to two of my husband’s cars at Express Oil, different locations.

[@NorthlanderMN]

Why do you still go? Are you going to those places so you get a new engine?

[@youtoobe169]

Why didn't he learn his lesson the first time? LOL

[@Tokomi]

Obviously you both didn't learn your lesson the first time. Great match!

[@roninthedestroyer8958]

This happens even if you go to the dealership

[@Plinian]

That’s why you should always check the dipstick before you leave, regardless of the service provider

[@roninthedestroyer8958]

@@Plinian agreed I have had a couple of mustang guys who go to the stealership for service. They think by doing this the is in perfect condition. Several of them have drive home and realized that their car was running rough. They check the oil and it has 20 quarts of oil in the engine. Or they don't put the correct amount less 3 quarts. But the best is that the dealership don't even care. I do all my oil changes and keep my receipts for the oil and filter that I buy.

[@Plinian]

@@roninthedestroyer8958 I’m very much the same (taught by my old man). I’ll buy a filter and oil, keep the receipt, and then I’ll log the change mileage in a notepad. I used to do the first couple free oil changes at the dealer until I saw on the documentation that they weren’t using the synthetic oil that I had requested. That’s probably a moot point now that everything is mostly synthetic, but I was young and naive at that point in my life. It was a good lesson, and fortunately, it didn’t turn into a costly disaster.

[@v4lhulme]

Everyone makes mistakes, you just hope it's not on your car. If you want it done right do it yourself. That way if you screw up something at least you know about it.

[@austindotwav]

Pro tip. Learn to change your own oil or have someone you trust do it for you. It’s by far one of the easiest maintenance items to do

[@sanic_edge]

I've recently quit my job at take 5 and pursuing to become a certified tech. They have procedure/callouts that are monitored via cameras at all moments. Also fun fact, you'll never find a torque wrench at any take 5. That means plugs and filters are over torqued 100% of the time there.

[@Denniss7420]

30 years ago, I went to one of these places because I was living in an apartment and didn't have anywhere to change my own oil. They left my oil filler cap loose and it spewed oil all over my engine compartment. I've changed my own oil ever since!

[@6996brandyl]

Miss Porterfield should contact The American Cancer Society about her partners cancer treatments. They will either get her partner's a ride to her partners treatment or maybe find her a car or repair her car for them

[@PraveenSrJ01]

I never take my car to oil change companies like Jiffy Lube and Michelin Tores. I pay more to go to the dealer instead.

[@benjigans1419]

At least at the dealer they know what they’re doing! I always take my Ford to the dealer for work and always will, no one else fixing my car.

[@BdManus]

When you move your car out of their garage, stop right there and check the oil. It's really that simple.

[@MichaelGilmoreTV]

I be side stepping Mercedes Benz; too expensive! After watching this, I’m going back to a certified dealership. When you drive modest luxury, you have to pay the luxury upkeep 💯.

[@specialized29er86]

A quick oil change just goes to show how well some folks maintain there car.

[@Orlando_Steve]

What are you even talking about? Have you ever changed the oil in your car yourself? It does not take long for most vehicles.

[@JaySmith-pv2mw]

I went to Take 5 once years ago in Jacksonville...didn't go back.

[@googleusergp]

My 2024 Toyota Corolla comes with "free" maintenance, but I chose (as I do with all of my cars) to do it myself. I know it was done not in a rush, with the right oil filter and the right oil. I did the first oil and filter change at 2937 miles, well under the recommended 10k that Toyota states (supposedly 5k for severe service). The week after I did, the dealership where I purchased the car called me and wanted me to bring it in for the "free 5k mile inspection". When I told the woman that I already changed the oil and filter, she said, "Oh no, it's just for tire rotation and fluid top off". That's when I told them, "You delivered the vehicle to me without any washer fluid (which I made them reimburse me for), and you want to touch it again? Go pound sand. If and when it needs warranty work, it's going somewhere else". That ended that chat. I'm glad I do my own work.

[@Naldo_S1K]

Hey if you're running synthetic and changing your oil at 2900 miles, can I have your old oil? I'll even come and pick it up.

[@googleusergp]

@@Naldo_S1K That was the factory fill oil and it was actually quite dirty at 2900 miles. The Corolla uses 0W-8. Could it have gone 5k miles? Sure. The good rule of thumb is 6 months and 5k miles for a modern Toyota. That works out to mostly twice a year for most folks.

[@althunder4269]

You just voided your warranty.

[@googleusergp]

@@althunder4269 Absolutely incorrect and bad information. You don't have to have the dealer do the service to keep the warranty in effect. That's against the law.

[@althunder4269]

@@googleusergp googleLOSERgp: You have to have a certified shop do it. DIY doesn't count.

[@diegopalos886]

I don't understand why people pay to get an oil change when it's one of the easiest things to do?.... And considering how easily you can ruin your engine permanently by not doing it correctly I would not trust that to anyone else.

[@sandriagutierrez2605]

The cheap becomes expensive! Old Spanish proverb.

[@albertdelagarza1081]

Lo mas barato sale' caro'...........lol

[@sandriagutierrez2605]

@@albertdelagarza1081 así lo aprendí! 👍🏼

[@gwenniewennie8325]

Same thing happened to my at a quick oil change.

[@NativeAmericanSwag]

Time for people to learn about their own vehicles, and start being self sufficient!

[@spencers4121]

Time for people not to live in a bubble, and learn not everyone has the tools or ability to get under the car.

[@GoatzombieBubba]

A lot of cars don't have drain plugs in the oil pan and you have to have a oil sucker tool to remove the oil.

[@Todd.T]

@@Kenobi-vu9mb More like they don't have dipsticks.

[@Todd.T]

@@Kenobi-vu9mb How about this for years I only drove German and Chrysler/Dodge only! German for me, Dodge Ram for work. PS we no longer use Dodge for work. Pentastar cam issues, transmission failures. Didn't like the Pro Master company wide.

[@weirdfan88]

​@@spencers4121You can buy these tools anywhere, and there are hundreds of videos on KZbin on how to do it. Nice job contradicting yourself, though.

[@RustedNutzTTV]

That’s what y’all get for not taking it to people who ACTUALLY do this for a living

[@independent-ts6ys]

Wow these are cropping up all over Phoenix and other cities in Arizona. I mean right now they are building a bunch of them that ive seen in my area alone. Glad i saw this. Thanks!

[@dieselsdirtyworks]

Well this is very true last time I was at take five it was super cold out and I just wanted a quick oil change they had an hour long wait because they broke the guy's Cadillac who was ahead of me then after the lube Tech couldn't figure out how to open my hood on a 97 Chevrolet Silverado The man insisted on opening my hood even after I told him what engine I had year make and model. And after fumbling with my hood latch for a minute and telling me it was broken I went out opened it showed him there was nothing wrong closed it and left.

[@mr.sa7anserv606]

Made the mistake of once letting Walmart change my oil but I made sure to watch. The guy was going to fill the oil in my headers until I stopped him.

[@yayger825]

I had my headlights filled with water for some reason, and when I checked the windshield washer reservoir they filled the wrong hole with motor oil! And my actual oil pan was bone dry.

[@marthajean50]

I used to work in management for a quick oil change company. Take my advice: No matter who changes your oil, ALWAYS: 1. Check your oil when you get the car back. 2. Watch your oil and temperature gauges for a while to be sure they stay normal. 3. Be alert to significant dripping for a while after. Any questions, ask away. I can answer whatever you like.

[@junkman8742]

What are those pink things in the urinals? How do they taste?

[@marthajean50]

@@junkman8742 I can't have those. They're not gluten-free.

[@Plinian]

@@junkman8742they’re cakes. They taste like cake. You should give them a try.

[@Kragum24]

We got 3 future Jim Carey's replying here.

[@mych408]

Yeah never trust these places. I do mine at home now. After paying twice what I usually would to do it myself and having to change my oil after 300 miles cause it magically leaked out, I’ll never take it to another quick lube again no matter how tempting the convenience. Best part phone line was cut off so I couldn’t even call the SOBs to give a piece of my mind. This is America, for many people a car is the ONLY way to get around and these shops messing with peoples property and lives like that for a quick buck is a very dangerous game.

[@Itsayjay23]

Who cares her car old ash

[@blessedaroma]

Sad sad ....I hope they pay out for those people's cars bc the worst thing is taking your car for an oil change and now you can't get any where. I will never go to take 5.

[@ronbennett7885]

Doesn't sound like they are. No resolution was mentioned for either driver. Shame. Most likely they'll need to sue and then maybe get some compensation, but still likely be out thousands.

[@kentpass]

What that statement says is get an attorney.

[@patissiakeepler1340]

But what type of lawyer ? I was told Property Damage Lawyer ppl pay to much to buy a car for that company to mess up their vehicles SMH

[@joeldriver-sp2rg]

Yeah that's why I change my oil myself with fully synthetic, quality oil and filters that I buy myself. Takes less than 15 minutes and it's no problem at all.

[@im2yys4u81]

At 73 YO I'm still doing all my own vehicle maintenance. Full synthetic and quality filters. It's not rocket science.

[@FROMMCMLXIX]

I rebuild transmissions for a living for over thirty years. I get a lot of work from these quick change places that screw up your transmission fluid change. Stop falling for the flush my transmission. They butcher your cooler lines and drag all the dirty material from your transmission through your lube circuit which plugs it. Do not flush, drop the pan change the filter and the fluid. And as far as oil changes, they will eventually strip out your drain plug. And way overtighten your filter. They're just teenagers, after all.

[@davidweimer8880]

Anybody who uses one of these cheap John places to save a couple bucks gets exactly what they deserve. And be careful of the quick lube lanes at many dealerships. There are no ASE certifications here either. Their usually manned by the same vo-tech dropouts that the quick lube franchises uses. You have made an expensive investment, treat it as such. Find yourself a good old established garage with well seasoned ( read many years there ) techs that take pride in their work and actually care about what they’re doing.

[@uamssamu5635]

Penny wise pound foolish

[@SlXkxmx]

How is this a popular place? It’s such a ripoff

[@eeedawg1019]

It’s because they market the convenience of having a quick oil change. You stay in your car when they change it and the idea is you’re in and out really fast so no waiting around in the waiting room. I get the appeal but yeah.. if they’re rushing mistakes are bound to happen. Plus they’re expensive.. a lot more than going to the dealership even when I checked

[@stevenweiss2148]

It is shocking that a city would trust that place to change their oil.

[@DillonCleans]

please do not go to take 5. Go to the dealer and approve work that actually needs to be done. Or go to a reputable shop. not a quick lube place.

[@vapeking466]

This isnt a cheap place to have oil changed. One of the most expensive where I live. The added cost is for quick service however many have cautioned against these outfits because they are simply too busy and try to rush cars in and out which can cause a tech to miss a car in error. I have never been to take 5 personally but have checked prices before. Its new to our area under a year. We have had valvoline quick oil change places for several years and I don't recall them having issues however I could be wrong. Many prefer to do it themselves. I often use the car dealerships rhe big ones but only when they offer a deal. I dont have to change often as I dont drive much anymore. If this happened to me first thing I would do is call a lawyer. I usually check the dipstick before leaving after an oil change just to be sure.

[@amh75ify]

This place charges way too much for this BS!

[@1127brighton]

Why would you buy an very expensive vehicle then go to a cheap oil change place that brags about being quick! People don't make sense.

[@spencers4121]

Because after buying the car they can't afford, they have to save every penny they can.

[@donwyoming1936]

They change oil. How hard can that be? Haha

[@eligreg99]

@@donwyoming1936Right? It’s kinda of hard to mess up an oil change

[@philswaim392]

She may have bought it used old and cheap.

[@daneclark3161]

Buying a used luxury car is relatively inexpensive. I take my 2013 Mercedes back to a dealer, but the oil change is $400.

[@WillieFufu-lo1nb]

The Jeep guy can change his own oil, most mechanically inclined folks can change thier oil & filter in 15 minutes.

[@akeemharris9872]

That's not everyone though

[@Anthony-dj4nd]

30-45mins

[@WillieFufu-lo1nb]

@akeemharris9872 of course not everyone but most people.

[@thewiseguy3529]

​@@Anthony-dj4ndtakes me 10 min to change the engine oil on my glk350. Takes more time to hook up the scanner computer and reset service reminder.

[@thewiseguy3529]

​@@Anthony-dj4nd try about 10 min. 45 minutes means you shouldn't be attempting it lol

[@ohguy1991]

@2:58, those aren't to open "oil caps" they're to remove oil filters. Great piece of journalism WSB-TV

[@JustinJorgens-so8si]

As a Lube tech, I can say that mistakes sometimes happen. Although rare, no one is perfect. I will say though that there are multiple redundancies in place built into almost all vehicles to alert you when your vehicle has no oil.

[@infobaseworks2401]

Lets be honest changing the oil properly is no easy task

[@MistyMountainVideo]

Uh, yes, yes it is!

[@lawnside82]

Depends on the car.. some have oil filters on the top of the motor, mine you have to remove a plate.. just to get to the oil filter.

[@ahyes589]

Took me 15 minutes when I did it 2 days ago. And I torque the filter and plug to spec too, which nobody at those shops does.