Xerox Altalink Scan to folder on Windows 10

[@faeriesfaith]

Oh thank you!!! We got a new machine last week and the struggle has been real!

[@PrestigeOfficeSolutions]

Glad I could help! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@davidreva1729]

I allready did it with Altalink C8145 and it perfectly works!! Thank you.

[@PrestigeOfficeSolutions]

You're welcome! Could I ask for your assistance in providing a google review for our company? Please see the link below. g.page/prestigeofficesolutions/review?gm Both a Star Rating and a Comment would be greatly appreciated!

[@chrispatriot]

Resetting the password may not be necessary. I'm an authorized Xerox dealer as well and the truth is, the password is now your Serial Number. While standing in front of the copier, look at the door on your LEFT SIDE - This is where the Fuser is and in that door on the door jam housing you will find your serial number there. Password is "cap sensitive". Since all Xerox Serial Numbers are in full caps, make sure you enter them as full caps in the password.

[@PrestigeOfficeSolutions]

yes, you are correct. Serial number will work most of the time but every now and then the serial number will not work and one of the ways we reset it is with an ALTBOOT firmware updatge...and sometimes this doesn't work either....

[@chrispatriot]

@@PrestigeOfficeSolutions If you ever have that issue, I can help you. The reason why sometimes it's not the serial number is if it's not upgraded the SPAR since it's initial 100 version. Also correct that resetting the NVM in Service Mode doesn't always work either. Especially on the newer 81XX series machines now. I'm one of those red-headed step children authorized Dealers who came in through the NARS program, so I don't get direct support from Xerox and most don't know the SPAR you get on their website is "upgrade only" and not the same version as the one authorized dealers get. The SPAR authorized dealers get will wipe out any and all passwords every time. If you use the one off their website, it will only wipe out passwords if it "upgrades" the SPAR to the newest edition. If you use the 200 series and it already had the 200 series installed, then no passwords will be removed.

[@PrestigeOfficeSolutions]

@@chrispatriot very valuable info. thank you. in the past ALTBOOT use to be the fix for all password resets. I haven't tried ALTBOOT on the new 81xx not sure it will even work anymore

[@chrispatriot]

@@PrestigeOfficeSolutions It does still use SPAR .dlm files but there are some quirky changes. :) I'd highly suggest connecting with an authorized Xerox dealer as a friend because the SPARs they have on the website are pretty much useless for a service tech. :) Wish you the very best sir! Us little guys have to watch out for each other as the corporate manufacturers are slowly attempting to weed us out. :)

[@muzaffarquadri2351]

Hi Sir, I have Xerox B8055 machine, 326-396 code is coming in it, can you tell me what kind of resolution it will be please?

[@rebeccaacobera6563]

We can't print and copy kept asking user intervention required. We had new machine and this is really struggle for us.

[@PrestigeOfficeSolutions]

never heard of a message sayign user intervention. Might have to call Xerox direct for further troubleshooting since its new as you stated

[@JohnTechGo]

I know you said the Xerox needs a static IP, but does the PC(s) you're scanning to need static IPs as well? Anyone? Thanks.

[@PrestigeOfficeSolutions]

I don't believe i said it needs to be on static. Static is a preference not a requirement. I like to keep my on static just so that i know if the ip address ever changes its because i changed it not my router. Also, whether or not a computer is on static or DHCP has nothing to do with the network function of a device. You just need to make sure they are all connected to the same network to work together.

[@JohnTechGo]

@@PrestigeOfficeSolutions Awesome. Thank you for clarifying and appreciate the video tutorial.

[@thatgalblue3441]

Worked like a charm

[@juangiraldo5]

what an excellent video brother

[@PrestigeOfficeSolutions]

Much appreciated Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@jvgrafica2013]

hello, how is everything? I have high link c8055 problem, colors are not coming out. can you help me?

[@Oulki]

thank you man helped me solve a printer ticket lol

[@PrestigeOfficeSolutions]

Great to hear! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@mennonitechurchsaskatchewa4965]

good video, but I get to the destination test and get "Failed: Cannot Login into destination server using credentials provided." It would be nice to know what to do in this instance. I have started from scratch several times, restarted both computer and copier, but no luck.

[@PrestigeOfficeSolutions]

there's no easy answer unfortunately....many factors to consider and trouble shoot....i can only guess to check that you have smb turned on. windows automatically turns smb 1 off for security purposes. try it on and if it works decide if you want to chance it on....also check all your sharing options are turned on. finally try it on a different computer just to make sure you are setting it up correctly

[@fcodxdart1083]

Depending on of this is a domain setup you can use global admin and it should work, however a local admin of the computer where the share is located will work. Make sure to use Computername\username in the username field so if it is domain you are not confusing it with domain credentials.

[@chrispatriot]

Also, keep in mind 2 important things. First, the username you set up on your computer, when using SMB "must have" admin rights and you must set it up under the share folder to "read/write" some just leave it "read" and this is the issue. On the copier interface, a lot of times people go way overboard and create a folder that is deeply set well beyond a default folder at the root of the drive. Meaning C://Scans_Folder - Some have it C://BizFolder/Docs/SalesDept/2ndFloor/Cluster6/DataFolder1/Scans - This type of folder needs to properly have the routed link placed in the setup just below where this video types in scans.

[@scanmy175]

hi today i to setup scan to pc i did every thing but i fail even i upgrade the software but result 0. help me

[@psyvan85]

hello, good evening, sending a cordial greeting, I have a xerox c8145 computer, which restarts when it is turned on, starts charging and turns off and restarts, it rarely reaches the main menu and restarts again, this error has happened to you, could you advise me, greetings, thanks

[@PrestigeOfficeSolutions]

there's not just one reason this could be happening. I don't think anyone can advice you correctly without hands on troubleshoot. i can guess what the problem is but this is never the best way to go about it..... it can be a bad HDD or controller board among many other reasons....best option is to contact a xerox service provider to come onsite for proper diagnostics

[@marcop3679]

Do i have to create a new admin user or a local user? I tried with admin user but printer gives destination failed...

[@PrestigeOfficeSolutions]

i would

[@mahdirajabi5207]

thank u for ur guide i always forced to use usb adn waste time,thank u a lot

[@PrestigeOfficeSolutions]

Great. Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@rajeshkashyap1872]

xerox altalink b8055 new hard disk add but hard disk not booted any solutions

[@PrestigeOfficeSolutions]

you need to add the machine software. if you don't have it you may need to contact a xerox service provider to do it for you

[@NTV1803]

can you guide me to fix smb scan hostname error windows 11 xerox c8155 computer

[@PrestigeOfficeSolutions]

only thought that comes to mind is use ip address of computer holding the file instead of hostname

[@abdelkaderdada9892]

Hi, thanks for the video. I followed all the steps, but when i tested the destination, everything was in red!!!!

[@PrestigeOfficeSolutions]

there's somthing causing it not to go through. This is when things become difficult and time consuming....I would physically need to look at each and every settings in the web interface to try to determine the cause.....

[@abdelkaderdada9892]

@PrestigeOfficeSolutions Thanks anyway, another question: how can I disable the printing of scan notification , configuration or other notification pages? Thanks in advance.

[@abdelkaderdada9892]

@@PrestigeOfficeSolutions thanks, i found the solutions!

[@adamciwinski819]

What if the computer is on dhcp?

[@PrestigeOfficeSolutions]

make sure to reserve the computer's ip address in your router setting using your computers Mac address. this will eliminate the possibility of your computer changing ip address in the future

[@jasonboron1994]

No, no....just use the computer's "hostname" instead of it's IP. You can find this by clicking the search icon by the start button and typing "system" and clicking on "system information", there you will find System Name, this is your hostname. As long as DNS is working properly across your network this will prevent DHCP issues in the future as the hostname does not change unless you change it. Also, you do not need Windows Pro to use this, not sure where that misinformation came from...

[@joanjeannettenieves7080]

THANK U

[@PrestigeOfficeSolutions]

You're welcome! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@yousafabdulrazaq9847]

good video but u miss some steps like antivirus firewall its not important

[@PrestigeOfficeSolutions]

It's not that I missed steps, it's that I can't speak about each and every possibility that will block communication with the machine. that'll be endless of i did....

[@mrlonley91]

Thanks it work

[@PrestigeOfficeSolutions]

You're welcome! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!

[@vasilisnikitaras]

Amazing

[@PrestigeOfficeSolutions]

Thanks Could I ask for your assistance in providing a google review for our company? Please see the link below. g.page/prestigeofficesolutions/review?gm Both a Star Rating and a Comment would be greatly appreciated!

[@Andersson555]

how many single persons buy a BIG printer like that?? ZERO !!! this is for a company, and ofcourse they have a server were you scan to. SO, you need to put the "document path" witch you DONT show

[@PrestigeOfficeSolutions]

No clue what you just tried to say....

[@fcodxdart1083]

@@PrestigeOfficeSolutions read my comment and you'll see what he's trying to describe. This is an issue I was having as well and xerox was more clueless than I was how to set it up.