xTool D1 Laser Engraver LightBurn Set Up & First Project

[@lightburnsoftware7189]

There is a switch on the controller that must be in the correct position for the firmware update to work. In our testing, it was already set to allow updates. If you attempt to update the firmware and it fails, try flipping the switch a rerunning the update.

[@carlaruigh8073]

what switch where?

[@EmBoLabe]

@@carlaruigh8073 It's a VERY tiny switch located on the mother/controller board, close to where you put in the sd card. Have fun with your xtool d1 👍

[@tomw5435]

I have the switch in the correct pos. Still will not install

[@lightburnsoftware7189]

@@tomw5435 - you said “LightBurn would not install” - do you mean the firmware of the XTool won’t install? Have you contacted XTool? That would be entirely a problem with their hardware and software, and has nothing to do with LightBurn, we just provided the video to help.

[@tomw5435]

@@lightburnsoftware7189 after downloading light burn I get a window that asks to recognize my laser. When I click on recognize my laser I get a window that flashes for about half a second. And then nothing happens. I have tried everything that I can think of to get it to work and it just well not recognize the laser. I have tried the switch in both locations on my D1 Pro.

[@rebeccareulet3016]

Its been about a month since I have been able to use lightburn. I tried getting help but it always failed. But this video helped me get lightburn going again. Thank you so much for a great video.

[@medicgills1055]

Excellent tutorial and works great with my mac! If you are having issues with framing and executing the file I found the CH340 driver was the missing link. Once I downloaded the driver I simply had to reconnect my laser to LightBurn and the system works flawlessly. Thank you guys so much for the tutorial!

[@sandrahill2911]

i uses Mac and I’m having major Issues with framing. It it tries to run outside the parameters of the machine and makes a loud clicking noise. Where do you find that driver?

[@medicgills1055]

@@sandrahill2911 When trying to begin the framing operation, make sure the machine is at the home position in the upper left. If not, it will assume that it is located there and we’ll try to leave the machine’s perimeters. The driver is located in the video description above. I have to use a prior version of the lightbulb software to run without issues though. Good luck!

[@onsapplikasies8620]

Been struggling to get this sorted out. Your video helped me get it working. Thank you.

[@TheLouisianaHobbyGuy]

Excellent setup video! Thanks for the amazing support!

[@kiweekeith]

Thanks for a Brilliant Vidclip, Really Informative and well explained .... Best wishes to ALL from New Zealand

[@texasbelliott]

This video was just what I needed! Thank you very much.

[@SintaxBSD]

Lightburn works great so far but I've decided I don't want to use the offset red laser anymore, I disabled it in laserbox but lightburn refuses to start where I have my actual laser firing, how do I fix this in lightburn ? I'd prefer to turn laser fire on and have that be equal to my job origin. Please help.

[@TerrapinCreations666]

I still can't get this to work on my Mac. I followed directions to the T, updated everything, downloaded the driver and configuration file, and now in the console window, I get a loop of weird numbers, and it says rebooting, over and over.

[@alohawaveco6664]

Excellent start up tutorial.

[@befmx31]

Very good presentation. Thanks.

[@SD-eu7ht]

Excellent presentation. Bravo 👏

[@kellyfitchett2908]

Thanks very much for your help 😊

[@fleadawgthemomshelton9780]

You are a life saver! Thank you so much this helped me so much❤️

[@lightburnsoftware7189]

Glad to hear it helped!

[@adelaidanilo3362]

Hello. One question. So, I still have to download laserbox, even if I will be using lightburn? All those steps you show, have to be done in that order in order to use Lightburn? New user, and am watching tutorial, before I do anything physically with my xtool d1 pro 10 w. Thank you.

[@AngelaMigneault]

My absolute coordinates is in the bottom left corner and it's making me invert images. Can you help?

[@bulentakyildiz543]

Hello. 😊 I bought your lightburn. But some how I can't connect to XTOOL D1 PRO. Please suggest your most explanatory video, thank you. ☺️

[@lightburnsoftware7189]

The D1 Pro has a slightly different setup compared to the original D1. The manufacturer does have a config file available here along with instructions: support.xtool.com/hc/en-us/articles/7317000221591-Use-LightBurn-to-Operate-xTool-D1-Pro If you are still having issues reach out to our support - [e-mail]

[@johnboy2621]

All cuts are imperfect. Lines are perfectly straight, etc. any suggestions?

[@lightburnsoftware7189]

In what way are the cuts imperfect? If the lines are strait (meaning lines in line mode) then for cutting you would just be raising power, lowering speed, and potentially running multiple passes. If you are needing to dial in settings for a specific material a material test grid is going to be your best bet.

[@Brilliam46]

I installed the above driver and it doesn't work. All I get is "driver install failure". The switch is in the right position and nothing works. I'm not sure what else to do but I'm at my wits end and don't know what else to do.

[@MT-rg4dm]

I’m having same issue

[@arianecarson6949]

I'm right there with you. This shouldn't be this difficult

[@richardparry1966]

Great video, new to lightburn, followed the video exactly but the design came out backwards, any advise please.

[@lightburnsoftware7189]

Typically if the design is backwards it means that the origin is set incorrectly. There are 4 options. At the time of recording back left was used for the origin with this machine. Front left is the most common for diode lasers. Whichever you currently have it set to try the other of the mentioned two. That should resolve it.

[@AnisaBiggs]

This has been the most helpful video I've seen so far! I have followed all your steps but I can't get the laser to do anything. (I have D1). It frames my letters but when I press start, it does the motions, but doesn't actually cut/engrave. The laser stays red the whole time too! I've updated/restarted/unplugged everything, please help

[@Dragula74]

Great video. I followed the video twice now. However, it’s not engraving and on the 2nd or 3rd pass the head crashes on the y axis. Is there something I missed?

[@lightburnsoftware7189]

So the machine is set up and connected but when you go to engrave there is no output? Is there any warning or error displayed in the console window? Please send this and the requested info to [e-mail]

[@amyschaeb6923]

Is Laserbox Basic the same as xTool Creative Space? When I click on the link you provided, it says I don't have access to that.

[@woodie763]

when I click on check for firmware and then click on connect I get nothing but the blank page and nothing gets connected

[@wburhans]

please help! after installing trial light burn, anything I design on the screen gets created by the d1 as a mirrored image. even home is not where its supposed to go. thanks!

[@ChadManCreations]

Plugged mine in and got install done the exact same thing is happening to me

[@GoFigureGo]

Did you find a fix

[@lightburnsoftware7189]

Did you change the origin? The origin for the xTool D1 (at the time of making the video was set to the top left). If you have it set to a different corner in LightBurn it would mirror the image/engraving. If you do have it set to top left, they may have changed something so trying the bottom left would be my next step. The most common cause for a mirrored image is incorrect origin setting. If you are still having issues pleas reach out to us at [e-mail]

[@NickyVEE89]

Did you ever find out why? I am having the same problem

[@wburhans]

@@NickyVEE89 I can't exactly remember how, but I know i went into device settings under edit and clicked on one of the four origin circles. Upper left circle I have it on. And also check under window/laser. In laser it seemed like I played around with absolute cords or user origin. I'm in the very center circle.

[@brianatony3898]

I really need help I did everything in the video but every time I click frame the beep sound comes on.

[@lightburnsoftware7189]

Are you using the D1 or D1 pro?

[@rodolfomena7748]

I am still stuck on trying to update thr firmware. I have looked around and nothing happens when i click mine. THe machine essentially disconnects and nothing happens. i have the driver set up.

[@lightburnsoftware7189]

Do you have the D1 or the D1 Pro? They have changed a few things with their machines over the past year. If you are still having issues reach out to our team - [e-mail]

[@kendallbreland6005]

Why would it say install failure- for the driver install- do I need the driver for my laser enagraver to work? I have had nothing but issues I got this two months ago and I’m ready to throw it away… I haven’t gotten to engrave anything at allZ

[@lightburnsoftware7189]

It depends. It could be an actual issue or it could be failing due to it already being installed. Is it the standard D1 you are trying to get working? Have you reached out to our support team?

[@2GMichael]

Can I do variable power on a diode laser such as xtool with this software? I'm trying to better mimic photos and gradients.

[@daneeisen2613]

I bought an XTOOL D1 engraving machine. I have an ORTUR roller, but it cannot be used when it is installed on the D1 engraving machine. Because the D1 engraving machine is not open source, I cannot change the motor parameters, which is very inconvenient for consumers.

[@lightburnsoftware7189]

I believe they are both using fairly standard stepper motors. It is possible that the wiring is just different between the two. It may be better to go with the xTool specific one though than to risk damaging something on the laser.

[@mattdadgaming4976]

how do you make it, so the letters are the only thing that doesn't get burned? so, the letters pop out

[@DragonLunar01]

On the lightburn file when I click the link it didn't download the executable file so therfore I can't use the lightburn at all. What do I do?

[@lightburnsoftware7189]

The best thing to do is email support so we can get you to show screen shots of what’s happening.

[@MrCatfarmer]

I just bought an xtool D1pro. With my Lightburn everything is running backwards. I tried to install the 340 driver file but the laptop tells me I have to do something with the cloud before I can install it. Crook has their own program but it’s nothing like Lightburn and it can’t read the hundreds of Lightburn designs I’ve made over the last couple years.

[@lightburnsoftware7189]

@@MrCatfarmer most likely you have put the device origin in the wrong corner. It should be rear-left for the XTool D1 if I’m not mistaken.

[@MrCatfarmer]

@@lightburnsoftware7189 True. It goes left corner. But it’s treating the back of the work space as if it’s the front. I put a small test design at the bottom of the work grid on screen and the laser went to the back to cut. When I moved the design to the top of the screen grid the laser came to the front but didn’t cut. Proximity alarms went off and it was still about an inch from the front frame. It’s leaving me with about a 12 in work space In Lightburn when you have it search for a laser, it gives you a choice of home position. I picked left front but it always defaults to left back. That I guess I can’t change, no problem. I’d just like my screen grid location and work table location to be the same and not opposite. My old laser is a Atezr. Runs great for a 20 watt but slow as hell. To cut through 1/8” bass wood it’s six passes at 10 inches per minute and 97% power. Some of my projects with that machine takes six hours or more. Not good for sales. I supply a gift shop in another town.

[@MrCatfarmer]

That should have said xtool, not crook.

[@tinae.2698]

I have the xtool d1 pro. I just installed the trial of light burn. My problem is when I click on lightburn my laser goes to top left corner and keeps bumping against it like it is jamming.What can I change to stop that? any suggestions would be great otherwise I won’t buy lightburn

[@lightburnsoftware7189]

It sounds like the limit switches are not working as they should be. If it is set to auto home on startup but isn't stopping at the limit switches. Please reach out to our support team: [e-mail] Any additional info or even a video will help them in diagnosing the issue.

[@kingdudu75]

great video! couple of Q, how do i know which speed to use because new its pretty slow and the strength of the correct laser beam. i did follow the video but again, the machine is supper slow how do i set it correctly thank you for the responds

[@lightburnsoftware7189]

This is going to depend on what you are engraving and the desired look of the engraving. My recommendation would be to run a test grid for your material. This will allow you to see what speeds you can run to still get a deep/dark engrave. This is under Laser Tool --> Material Test

[@kittyrings]

There is definitley something not right with LightBurn reading my Xtool D1. I have Windows 10. I've set up LightBurn exactly as you have described in the video...only in my case I've got the build #2. I also now installed XCS from Xtool because of the RA2. I've followed the instruction to the letter on this video. But no matter what I do...LightBurn will tell the laser to move the lower right...I'm in Absolute Coord. and yes, I've put the laser head top left before turning on. It will not frame in the same place twice. I've 9 hits on the gantry, and it through the gantry totally off square. I fixed that part...and now in the settings work place I did not put in 432 mm x 406 mm for work size. I entered 399 mm x 406. That did stop the laser going into the rail when framing. I do not know if the board circuitery is wrong or what. The laser works just fine in XCS...however, I also have a Lightburn Camera that I can't use if I go with XCS; and in LightBurn it worked one time and after that...it would not move the laser????? I'm perplexed at where to go to from here? Believe me when I tell you....Newbies such as myself...do not want to go with LightBurn because they are hearing how folks just don't get it. This is not a criticism guys...but your Software will do fine with many laser types...that is good.

[@lightburnsoftware7189]

It is possible that xTool has changed something in their controller or firmware that has changed how it behaves. I have not heard of any issues with controlling but I have heard of some weird things with the rotary which is something that you mentioned here. I am almost wondering if when the RA2 is used it is changing part of the firmware configuration through XCS. It should be only changing in software. If it worked one time then something definitely has changed. I would start by deleting the current device in LightBurn and downloading the LightBurn device config from xTool to start from square 1. Then move the laser to the back left, power on the. machine, and see how it behaves. If you are still running into issues after that email our support team with the update: [e-mail]

[@Josh-ds8wy]

Did you flip the motherboard switch back to “lock”? I’ve heard when it’s unlocked that there is interference that’s causing random issues

[@mikeledee8786]

When you hit the frame button and the head moves to the position to engrave, you say to move the piece not the head to locate where you want the image to be. Does it matter whether I move the head or piece of wood? Thanks in advance.

[@lightburnsoftware7189]

If you are using absolute coordinates like we use in the video, you do not want to move the laser head by hand. If you are using current position as the start from mode then you can jog the head of the laser by hand over to the material. If you have not already, I highly recommend watching our video on start from modes, it should help to clarify: kzbin.info/www/bejne/l6HLmn-KiryWoKc

[@joffreytirado]

hi ! the xtool lbdev file is a txt extension, so LightBurn doesn't open it , I'm blocked please send help :)

[@lightburnsoftware7189]

I just tried it with the xTool D1 provided .lbdev file and it had no issues importing. Make sure you are going under Devices --> Import --> (lbdev file). It will add the machine profile to your LightBurn.

[@joffreytirado]

@@lightburnsoftware7189 yes meanwhile I found the solution, but I have another issue, when I test the rotary, the work is so distorted, the rotary roll with no stop, the test in LightBurn don't just do 1 full round, but so many more, do u know a solution ? thank you

[@lightburnsoftware7189]

@@joffreytirado - You have the mm per rotation value set incorrectly. When you click the test button, it should turn the roller exactly once. docs.lightburnsoftware.com/RotarySetup.html

[@chrisnewland3975]

I purchased the Laserbox Rotary 40W (CO2) back in June and I have not had any luck with running this machine yet because of the software that came with the machine (Laserbox) but someone told me that LightBurn is the program to use on my Laser machine, I did the trail but did not have any luck downloading the program because it was not recognized on the machine (Makeblock) so I reched out to LightBurn andd they sent me the link to your video but I noticed that your video was not for my XTool Rotary 40W (CO2) Laser that it was for the D1 XTool so do you have any idea if this will also work for my machine? I appreciate you help :-)

[@lightburnsoftware7189]

We have not tested the LaserBox CO2 unit internally. The D1 initially was not compatible but xTool released a firmware update that made it compatible. Looking at the specs for the CO2 unit you have it does not appear to work with LightBurn. It may be worth contacting them directly to see if they have plans to make it LightBurn compatible. Perhaps through a similar firmware/controller update.

[@chrisnewland3975]

@@lightburnsoftware7189 Thank You for the response, I appreciate your help and I have actually already talked with them and they said that at this time they are not planning on doing an update.

[@lithiumlounge]

I don’t have the option of picking a color like you did now I’m stuck and don’t know what to do

[@lightburnsoftware7189]

Do you mean the color palette at the bottom of the workspace? Have you tried going to the Window menu in the top toolbar and making sure cut palette is checked?

[@lithiumlounge]

@@lightburnsoftware7189 will check this out today ty for respond

[@lithiumlounge]

@@lightburnsoftware7189 cut palette is checked I don’t know what else to do?

[@lightburnsoftware7189]

@@lithiumlounge - send us an email. I’d need you to post a screen shot so I can see what you see, and you can’t do that in a KZbin comment.

[@lithiumlounge]

@@lightburnsoftware7189 kzbin.info_ZVvTGCyZCE?feature=share

[@carsong2001]

The Xtool D1 Pro 20w comes with limit switches. Will those need to be turned on in the software to function? Thanks.

[@lightburnsoftware7189]

If you install the D1 Pro config created by xTool it should have autohome on startup enabled which will home to the switches. Here is their guide support.xtool.com/hc/en-us/articles/7317000221591-Use-LightBurn-to-Operate-xTool-D1-Pro

[@rickhoguerealtor]

I followed these instructions and when I did my word with outline, it printed like an overprint 3 times in different spots of the area. Are my belts too tight? Or what could that be? A little update. The horizontal axis kept going all the way across the bed and my design was only 2.5."

[@ryanwebster5651]

make sure you check your units on the speed

[@ericawilliams18]

I keep getting a message that says can’t be opened because it was not downloaded from app store . What do I do?

[@lightburnsoftware7189]

It sounds like you are on Mac. The process is covered in this this video but can also be found in this short video: kzbin.info/www/bejne/pHmWo4aYotNgfpY

[@MT-rg4dm]

I was unable to install the windows driver any advice thanks.

[@kevinrich4637]

I am looking at buying the D1 with the RA2 Pro rotary. While light burn now works with xtool, will it run the RA?

[@lightburnsoftware7189]

We have not tested the RA2 specifically. If it is connected the same as the original rotary then in theory it should work. You will likely need to switch between rotary and chuck when you do swap out the rotary attachments.

[@shanamartinez7375]

I down loaded the driver on my MacBook over 2 hours ago and my computer has not finished restarting yet. How long should this be taking?

[@lightburnsoftware7189]

It should be fairly instant. It did not take any longer than a standard reboot on my Mac.

[@rociofernandez9578]

Hola! La instalación me dio error. No logro que el lightburn reconozca mi Xtool D1

[@lightburnsoftware7189]

Did you make sure that you updated the firmware to a version that is compatible with LightBurn? Make sure you do not have any other programs open that may be connecting to the laser. Additionally, trying a different USB port, USB cable, and restarting LightBurn would be recommended. If you are still having issues please reach out to our support team @ [e-mail]

[@barretthamilton2565]

Is the CH340 driver still required? I have seen several videos on setup and reviews, and this is the 1st I have seen of it.

[@lightburnsoftware7189]

As long as you install the xTool software first it (should) install the driver for you. If you run into issues with LightBurn being able to find it, you can manually install it then.

[@yojimbosemaj5322]

@@lightburnsoftware7189 Can you expand on that? I have the driver downloaded, but Lightburn won't let me progress past finding a device. Since it isn't finding my D1 pro, I can't do anything else.

[@patrickmichaels1362]

The cable prevents me from getting the laser all the way to the back

[@Portlandcollects]

My D1 is not recognized in laserbox

[@BGeorgeVideo]

Can you use Lightburn on an iPad to do this sort of work?

[@lightburnsoftware7189]

LightBurn will not run on an iPad, no.

[@BGeorgeVideo]

@@lightburnsoftware7189 THANK YOU

[@virgilorms4490]

What version of lightburn should I purchase for an Xtool d1?

[@lightburnsoftware7189]

The D1 will need the gcode version. I would recommend downloading the Trial to get everything configured: lightburnsoftware.com/pages/trial-version-try-before-you-buy

[@tomw5435]

I have totally given up on lightburn. i have tried for hours to get it to insall. no luck

[@lightburnsoftware7189]

What does “no luck” mean? Are you getting errors during installation? Have you emailed LightBurn support?

[@tomw5435]

@@lightburnsoftware7189 yes I have no reply...It just will not install

[@lightburnsoftware7189]

@@tomw5435 - I would need to know the email address you used so I can find the ticket. It’s possible our response went to your spam filter.

[@courtneytakas]

Is this the correct process to follow for the d1 pro golden red also?

[@lightburnsoftware7189]

The D1 Pro does have some differences. My recommendation would be to use the manufacturers written guide along with the video to fill in any gaps or changes between the two models.

[@paulbrady2801]

For the xtool d1 pro 20w what is the work space settings please ?

[@lightburnsoftware7189]

As far as I am aware they have the same build volume. The manufacturer looks to have put together and just updated their guide here: support.xtool.com/hc/en-us/articles/7317000221591-Use-LightBurn-to-Operate-xTool-D1-Pro

[@LaszloBagi]

Where can I find a Calibration and Grid file? Thanks

[@lightburnsoftware7189]

It is built into LightBurn. Laser Tools --> Material Test. This will let you choose a range of speeds and powers to test out and will engrave a test grid.

[@LaszloBagi]

@@lightburnsoftware7189 Thanks!

[@ReelSpider]

from file explorer right click this pc, hit properties, little shortcut to verify 64 bit

[@jeromesmith1169]

Do I need to install the driver before I install LaserBox basic? I installed LaserBox basic because there was no other instruction but it seems the program isn't complete and does not operate. I tried the same on another device

[@lightburnsoftware7189]

Lasebox may actually install the drivers for you. If you are having connectivity issues after installing Laserbox then I would opt for the manual driver installation outlined.

[@MT-rg4dm]

I’m having same issue. I’ve installed laser box 1st but still not working keeps booting me out

[@swervlee1]

Laserbox basic software page says im not allowed

[@lightburnsoftware7189]

Are you using the original D1 or Pro model? If you are having issues getting it working with LightBurn contact our support: [e-mail]

[@zdanedager]

yo quisiera que arreglaran la falla de que cuando cambio el tamaño de una imagen sale error cuando solo la hago mas grande o chica ya sea del vertical o horizontal

[@rvulgie]

The driver install failed! Any suggestions?

[@lightburnsoftware7189]

The switch on your board may be in the wrong direction. It is next to the reset button on the mainboard. If you are still having issues reach out to our support at [e-mail]

[@Kuldrin]

@@lightburnsoftware7189 How would that help? According to the video the download and install fo CH34 occurs before the computer is hooked up to the D1.

[@MT-rg4dm]

Does the laser machine have to be on

[@javiervaldez4433]

Anything on this having that issue now?

[@howardraver2861]

how does one use the rotary add on via lightburn?

[@lightburnsoftware7189]

We just released a video on the process here: kzbin.info/www/bejne/jYKzgHSsr5qCq7c

[@andyn333]

Does this method apply to the xtool tool D1 Pro 10 watt?

[@lightburnsoftware7189]

We have not used the D1 Pro internally. I would check to see if they have provided documentation on the D1 Pro and getting it set up with LightBurn.

[@mrcampbell6466]

Laser box basic is not recommended for the pro. Nevertheless awesome effort to keep it up

[@lightburnsoftware7189]

According to their info, it looks like the D1 Pro is shipping with firmware that should work with LightBurn. You will want to download their config file and follow the steps here support.xtool.com/hc/en-us/articles/7317000221591-Use-LightBurn-to-Operate-xTool-D1-Pro

[@bigkahuna2297]

Can you turn off the crosshairs on the d1? they drive me crazy

[@lightburnsoftware7189]

From what I have seen they are not software controllable. If you do not want to use them at all you may be able to physically place something over it to block the light.

[@bigkahuna2297]

@@lightburnsoftware7189 is it that round thing next to the laser a piece of black tape maybe lol

[@Kuldrin]

@@bigkahuna2297 Yes, that would work.

[@SintaxBSD]

The red cross hair ? You can go to laserbox and then device settings and turn it off. Although I cannot get lightburn to NOT still pretend it's there and start from where it would be if it were on.

[@bigkahuna2297]

@@SintaxBSD yup i got it figured out already, to get rid of that in lightburn turn off crosshair offset :)

[@sabrinad6175]

Ok maybe I am a idiot, but downloaded driver, restarted computer, restarted device, and still connection failed.

[@lightburnsoftware7189]

Have you followed the XTool instructions on setting up the laser to use with LightBurn? support.xtool.com/hc/en-us/articles/4414120232983

[@sabrinard77]

Yes, I followed the instructions but for some reason it was not recognizing it. I finally was able to get it to recognize but now all of the settings are completely off. I am pretty familiar with lightburn as I use it on my OMTECH, but it won’t line up or recognize the bed.

[@sabrinard77]

I will uninstall everything and try again tomorrow.

[@giorgionugnes4463]

Il mio x tool d1 si blocca mentre incide qualcuno mi puo aiutare grazie

[@NickyVEE89]

I have an xtool d1 pro 20w. Probably going to return it, but everything is mirrored, the Y move buttons are inverted but not the x move buttons? And when my laser is in the top left, it says it is in the bottom left? Any suggestions?

[@lightburnsoftware7189]

It sounds like your origin may be set incorrectly. That it the most common cause of mirrored output. This can be set under "Device Settings". docs.lightburnsoftware.com/Troubleshooting-Output.html

[@NickyVEE89]

@@lightburnsoftware7189 hey thanks! This software is pretty darn sweet. Thanks

[@victorarmenta5386]

Minute 3:30 I can’t connect laserbox

[@lightburnsoftware7189]

Do you have the D1 or D1 pro? xTool has made quite a few revisions to this machine. I would confirm version and then see if xTool has a guide available for that version.

[@mattwarden8322]

I can't get anything to see my lazer

[@lightburnsoftware7189]

Is it a D1 or something else? Some manufactures have specific device profiles to help configuring. If you have tried different USB cables and drivers with no luck it would be worth contacting the machine manufacturer.

[@Kuldrin]

...and of course my CH34 driver will not install.

[@JOHNATHONEVALDEZ]

Firmware failed to update.

[@cdjonesus]

There is a switch located near the reset button on the D1. When viewed from the top, the switch is labeled "upload". The switch needs to be switched away from the reset button so the firmware can be updated. If the switch is in the position towards the reset button, then the firmware will not update because the machine is write protected. Information about this is not in the D1 manual, but many youtube videos on the D1 talk about this

[@lightburnsoftware7189]

The switch on your board may be in the wrong direction. It is next to the reset button on the mainboard. If you are still having issues reach out to our support at [e-mail]

[@JOHNATHONEVALDEZ]

@@lightburnsoftware7189 I actually got it going. I had to run it on MacOS. My m11X just wasn't going to be able to keep up. Bummed out because now i don't have a dedicated graphics computer indoors at my desk. lol

[@JOHNATHONEVALDEZ]

@@cdjonesus thanks. i got it. had to hop on my MacBook pro.

[@BrentonLawrence]

The driver will not install

[@lightburnsoftware7189]

If you have installed the software from xTool you may already have the driver installed. If you are still having issues contact our support at [e-mail]

[@TimArland]

Isn't this @modbotarmy ?

[@lightburnsoftware7189]

It is :)

[@williamplummer3687]

can not download laserbox basic, only laserbox and i don't get a firmware update option

[@lightburnsoftware7189]

Are you using the D1 or D1 Pro? They have made some changes with the D1 Pro. If you are still having issues contact our support - [e-mail]

[@GDViperWorks]

My xTool D1 is printing backwards. How can I fix that?

[@lightburnsoftware7189]

The most common cause of a mirrored engraving is that the origin is not set correctly. I would start with the top left for the origin and if that is mirrored they may have changed the origin in their firmware. Use a piece of scrap material and try the different origins until you find the one that gives you the correct orientation.