Xymox Hybrid Snare UPDATE (It's bad)

It took a year for the Xymox Hybrid Snare drum that I ordered to arrive. I love the drum and it sounds great and I thought Xymox had turned around their customer service, but it seems they are back to where they always were as both of the drums they sent me broke (I had 3 problems with 2 drums) and despite being told twice 2 weeks apart that they'd put the new stuff in the mail "tomorrow" it's been a month and a half and I have nothing and can't get a response from anyone there other than a form email response.
UPDATE: The new bottom rim I received has also cracked in 2 places. After my issues with the first one I hardly tightened it and even still it cracked.

[@holodek4446]

I feel you. I’m so glad people are putting the truth out there. I ordered a hybrid in May 2019, received it finally on July 20th 2020. Of course after hundreds of emails, Yelp reviews, Reddit reviews, and a BBB formal complaint. I’m not impressed with the drum at all. It sounds nothing like a snare drum, more like a tenor with some faint rattling. I took the whole thing apart and found that the guts are cut in all different lengths and not making contact with the drum head. I have emailed them 6 times in the last few weeks asking if the would just send me the gut mechanism with correct lengths, of course all I get is the auto response. So now I have a hybrid that’s completely dissembled and I’m trying to cut the guts shorter and having to crimp new aluminum stops on each cable. I’ll let you know how it turns out, but I’m not getting my hopes up. Although this is something I shouldn’t have to do in the first place. Luckily no parts broken YET...I was under the impression from all the hype and their demos that this would sound like an actual snare drum. I had plans to review it and record with it, but I would be embarrassed to put this thing on video. I will never buy another Xymox product again. It’s a waste of time, energy and money on a product that will break or not function properly. I do endorse RCP and Off World to the fullest, their products are great and customer service is excellent. And you can play on them a week after ordering. Xymox needs a class action lawsuit. Any lawyers out there? Lol But thanks snare man for all the great reviews and honesty! You’re a good dude. Keep on getting the word out to the drum community!!

[@holodek4446]

Ok did some custom metal work. Tightened the snares. Still doesn’t sound like a snare drum. Not sure how they made them sound like snare drums in all the hype videos...it’s currently packed away, too embarrassed to play it on video. I feel sorry for everyone that ordered one cause they’re not what they made it out to be...

[@markponekovic3415]

@@holodek4446 hi do you still have your hybrid snare and does it work now or no

[@holodek4446]

@@markponekovic3415 yeah I still have it, it’s packed away. About to buy a Mapex Quantum snare and use the head that came with the hybrid and probably trash it lol

[@jamescutler4905]

Plain and simple... either produce the drums, give refunds, or get the crap sued outta you by pretty much everyone who has tried to order one of these...

[@BenMichalowicz]

I wonder if anyone has actually gone to sue them yet? I've seen so many stories similar to mine (waiting 14 months and counting, others waiting much longer and shorter times), but I haven't seen anyone say "I've begun the process for a lawsuit."

[@joelmccoy1989]

Maybe we should all go in on a lawsuit together? I have been waiting going on 2 years now and can't get ahold of anybody.

[@bisharakevin]

@@joelmccoy1989 I think if you haven’t filed a suit against them then you’re missing out on free money 😂

[@AJPIayz]

@@joelmccoy1989 ill join

[@striker_kbd]

I ordered a snare pad on February 5th, 2019 shipping from USA to Asia. Still waiting...

[@SnareMan]

Good luck

[@trapninjaplayz4608]

I ordered a pad on September 30, 2019 and I live 30 min away from them and still no luck. Also they haven’t responded to any emails

[@SnareMan]

@@trapninjaplayz4608 Have you tried going over there?

[@trapninjaplayz4608]

SnareMan no not yet. I was planning on going because I go to Rancho Cucamonga a lot but haven’t gotten the time to go there. Also, after COVID started I haven’t been really allowed to go anywhere so...

[@SnareMan]

@@trapninjaplayz4608 I'd be curious to see what would happen if you showed up. they would probably say you can't come in because of covid

[@montehartzjr552]

who else has been waiting since 2019

[@angelpintor3316]

Right here My Guy.

[@gannondrums2741]

2019 gang

[@calebnadeau4703]

I'm at 15 months today

[@gannondrums2741]

Caleb Nadeau I have been waiting for 18 months

[@thaddeusjones7141]

me

[@drummajorulysses946]

Thanks for the HEADS up

[@raz3_r868]

Haha drumHEAD up

[@drummajorulysses946]

ImNotJoseph 🤪😅😂😂

[@ct9411]

WHY lol

[@jacobanderson3239]

They arent even responding to my emails i get a robotic email thats automatically sent to you...that says that all the workers at xymoz are home and the only workers working rn are the 2 owners so im not happy im actually pretty pissed off

[@jasonkent3066]

Open a BBB complaint against them, they will respond with "your order will ship in a month." It won't but its fun to watch them say it over and over.

[@blakeesper]

ordered a reserved snare pad (i think that’s what it was called) and it’s been almost a whole year and still haven’t had anything.

[@SnareMan]

Not surprising

[@millimeterpeter8180]

I had the same problem but contact the better business bureau and you’ll definitely get your pad within a month

[@blakeesper]

Peter Udaya Thanks for the comment. Just emailed them and got an automatic reply back. They seem to be good on making excuses let’s see what happen.

[@robinduran2200]

No, have contacted the BBB for over 10 months and 3 different cases. Each time BBB rep Bertha closes case with response from Xymox giving an estimated ship date, which always comes and goes with no pad. We have been waiting for 18 months for a Hybrid Snare, and about 2 years for a rim, yes just a rim for a reserve pad

[@BethHamon]

Thanks for your video series on this product. I ordered a hybrid snare on March 3 -- about a week before things began to grind to a halt. Previous experience with Xymox told me to forget about my order and be happily surprised whenever it showed up; and to be unfailingly polite and respectful in all my communications with the company. After a few fits and starts, including a billing error at their end, the Hybrid Snare arrived yesterday. Considering their history and reputation, this could set some new land-speed record. Examining the construction closely and drawing upon my experience as a bicycle mechanic, I surmised that, regardless of their ad copy, this drum simply would not stand up to ultra-high tensioning when 95% of its construction is plastic. After watching your video series and taking in reportsd from others who've gotten this drum, I've decided to simply put it back in its box and hold onto it as a future collectible. This is as much a serious "instrument" as a vintage Noble & Cooley child's tin drum -- with the notable difference being that my vintage Noble & Cooley is still playable at full volume after sixty years. I don't have the same confidence about this Xymox drum. Thanks for a thorough exploration. Greatly appreciated. drumlove1.blogspot.com/

[@SnareMan]

Thanks for the comment. You'd only be the 3rd person that I know that has one of these. I agree on the plastic and high tension, as evidenced by the rim breaking on mine. My replacement stuff is supposed to now arrive tomorrow. We'll see how it is. Where else have you seen people that have them?

[@BethHamon]

@@SnareMan An old college friend ordered one for his daughter last fall. It arrived last week, five months after she had decided to drop marching band in favor of dance. He's a drummer too; so he's been messing around with it. I've told him about your video reviews and maybe he'll check it out. But his assessment is similar to mine. "SO much plastic -- how will this hold such high tension without collapsing?") I had a thought of swapping in a Mylar head (a Pinstripe?) in order to get away with lower tension; but the idea of having to compensate so blatantly for a design flaw annoys me. I have add'l info you may find interesting. Hit me up at www.beth-hamon-music.com/contact Cheers.

[@jasonkent3066]

Find Jenn on facebook, she's been taking vacations and having a great time. Meanwhile telling you "the covid prevents me from making your year old orders."

[@SnareMan]

Interesting.

[@erikwiseman1702]

Yeah...about Jen... previous intereaction for me (and later observation) is that she spins a good story and reacts VERY badly when you point out the company's failure to live up to their promise.

[@SnareMan]

@@erikwiseman1702 I pointed it out very clearly the first time she called me. She agreed. Although long term they are back to baseline

[@angelpintor3316]

I ordered the same drum on 8/24/2019 for $133.55 and it's still "In Production." It's been a year and still no real word. It's sad to see such a good product be poorly managed. Someone else has to see the demand and fill the void, right?

[@SnareMan]

You'd think. There are other companies like Offworld and RCP

[@angelpintor3316]

@@SnareMan Yeah, but.. It's not the same I want to play on a drum, not just a pad. I'm going to wait and make a video for sure.

[@SnareMan]

@@angelpintor3316 Yes, I'd rather play on a drum as well. Problem is though that you can't get one (of these).

[@MrBrown1106]

I got a tenor pad within 2 months (I ordered right before covid), I don't know if they're getting to new orders first or what but it's insane that people have been waiting so long.

[@CJ-222]

Bought my Xymox tenor pad back in 2015. Xymox was exactly the same back then. Endless wait time and countless frustrated email exchanges that never actually led anywhere. They've been this way for years, and anyone who actually believes that they're willingly going to change without major consequences motivating them (like class-action lawsuit) is clearly living under a rock. "Different company" my gonads.

[@KnightLineSnare]

Had bad customer service back in 2012/2013 with them, nice to see things haven’t changed. They told me off when I was a kid, can’t imagine they’d be any nicer now.

[@SnareMan]

Yup

[@AtomousDrumsOfficial]

Hey I’m working on a video talking about and addressing people’s experiences with Xymox. Is it alright if I reference your video and your experience ordering the Xymox hybrid snare drum? As well as your Xymox pad review?

[@SnareMan]

Sure. Did you email me about this also? Let me know know when you publish the vid.

[@AtomousDrumsOfficial]

@@SnareMan I did not email you no, thank you! I will comment again when I post. I want to highlight a lot of peoples experiences with Xymox as well as my own while being as fair as possible to Xymox. I have mountains of data I’ve compiled over the course of about 2 years. Thanks again.

[@SnareMan]

@@AtomousDrumsOfficial Apparently at least 2 people are making this type of video then. Should be interesting.

[@AtomousDrumsOfficial]

@@SnareMan yeah I’ve talked with some people as well. My goal is just to be informative. Out of curiosity has Xymox asked you to remove this video or responded to it? Cause there are loads of other youtubers I’ve seen dumping on Xymox and I haven’t seen a statement from Xymox as a company....

[@SnareMan]

@@AtomousDrumsOfficial No, they haven't asked me to remove anything. Jen was very cordial when I could get a hold of her and as I mentioned way back when I really thought they were going to improve, but proof is in the, well, in the practice pad and it doesn't seem to have panned out.

[@prestonkellenberger6951]

So I ordered mine about 3 months ago with expedited shipping which guaranteed a 2-4 week shipping I believe. I was getting actual responses from a person the first month and a half. Typically took about 2 days to respond, and basically just said were gonna get all the back orders out within the next few weeks. I keep emailing every week untill I get one saying that they will let me know when it ships and that they don't know when that'll be. I stopped emailing untill about a week or two ago, and now im getting the same auto responses as you. Hope they're still sending stuff out. I mean their Instagram shows products they've made, so who knows.

[@SnareMan]

Right. I asked about that expedited shipping way back when, if they were going to be able to meet it and she told me they could. Also said they'd refund the extra money if they couldn't so make sure you get that back.

[@dantemcnair9169]

I ordered 3 weeks ago with expedited and just got a tracking number after I made an Instagram post, Made a chargeback, and Contacted the BBB. I tried to email them before I did all that but they gave me an automated email.

[@SnareMan]

@@dantemcnair9169 you may have gotten a tracking number but did they actually put anything in the mail? I have had a tracking number for weeks for my replacement stuff

[@dantemcnair9169]

SnareMan I just checked it and they didn't ship it out. I think they only made it so Paypal wouldn't give me my money back. It says ”Order ready for ups”

[@SnareMan]

@@dantemcnair9169 yea, twice now I've had them create shipping labels and not. they eventually did the first time but it took a few weeks

[@dantemcnair9169]

They gave me a tracking number after waiting for 3 Weeks with expedited production. as soon as I get it I'm going to sell it because I don't want to deal with Xymox if it breaks.

[@BethHamon]

This is what I find so fascinating -- Xymox has a rep for insanely slow turnaround and poor customer service; people come to places like this to complain; and as soon as there's a scent of one for resale, folks literally swarm like Piranhas. ..::scratches head::..

[@huntersanders9275]

How much

[@BethHamon]

@@huntersanders9275 I SOLD IT

[@huntersanders9275]

@@BethHamon damn that sucks at least you got ur money back tho

[@TylerDunphy]

My snare pad's rim broke within a week. Emailing got nothing. Now I have a broken pad and a 120 dollar hole in my wallet. Only good companies are Offworld, RCP, and all the main ones like vic firth and evans reelfeel.

[@meganleite8514]

The bottom rim cracked in 3 places a few weeks ago and Xymox has still not responded on how to get this fixed or replaced. Fun fact: Elle is their cat that they made an email account for haha

[@SnareMan]

Really? Elle. Lolololololol. I even commented in one of the takes of this vid about whether Elle was real or not. How do you know?

[@BethHamon]

Their CAT?! Insane.

[@gannondrums2741]

I ordered my pads before the hybrid snare was even announced and they still haven’t arrived.

[@danieladamczyk08]

As soon as I saw that they were using the same plastic rims on their reserve pad on a high tension practice drum, I had serious doubts that they would hold up. Low and behold, Xymox's failure to think ahead comes back into light

[@SnareMan]

Yea. I'm wondering how many rim failures they are going to have from people thinking they can crank them down. It's a lot of pressure on a small plastic area

[@loganadept6160]

I filed a complaint against them with the BBB a couple weeks ago about a pad I ordered one year ago. Xymox responded with a specific date when my pad will arrive for the first time in a year. I wonder if they will actually go through with that, or if they’re even willing to lie to me through the BBB’s site as well.

[@SnareMan]

When is that date?

[@loganadept6160]

SnareMan I was told September 12th is when it will be completed

[@SnareMan]

@@loganadept6160 let me know how that goes

[@electromotive4]

Dude I did recently twice they promised and nothing I even went to there warehouse but nobody would answer the door

[@robinduran2200]

@LoganG those are canned responses to the BBB we have had 3 cases closed by the rep Bertha with ship dates promised from Xymox for over 16 months now. You will not see anything other than the Sep 12th date come and go.

[@albertavery]

Ordered a tenor kick and one of the hybrid snares (kick ordered April 4, 2019, snare ordered May 5, 2019). Multiple emails to them, always the same excuse; "we're working on it... it'll be soon... next couple of weeks..." They continued to push back their "estimated" date. COVID hit, then I started to get the same response you got. I've asked for refunds multiple times as it seems as they're never going to deliver the product, and they ignore my requests. I re-opened my case with the BBB (I opened one late last year regarding this and they said it would be arriving "soon." spoiler: it didn't) and now I have a new completion date for the order on September 9. We'll see if they actually follow through with that.

[@SnareMan]

Does the BBB thing get you anywhere?

[@albertavery]

@@SnareMan Seems to get a guaranteed response from a human since they're required to respond to BBB complaints. No idea if they'll follow through though.

[@SnareMan]

@@albertavery I guess that's sorta something. Kinda

[@albertavery]

@@SnareMan Just thought I'd update here. It's September 28th, and they still haven't delivered any of my products. Almost 3 weeks past their "new completion date" of September 9.

[@SnareMan]

@@albertavery frustrating but not surprising. have you had or been able to get any contact with them?

[@ethanpearson897]

To anyone that sees this: just don’t wast your time with xymox. If you truly want a premium custom pad either go with drumslinger perc, or Rudimental drummers. Each take a couple months for them to get them to you, but they both have quality service for their custom pads in my experience. No waiting a year for a mediocre product nonsense.

[@tezukakun11]

Is there any way to get a refund and cancel the order? I ordered one last December and I highly doubt it’s going to come at this rate. I enjoyed your RCP pad review and would’ve gotten one of those if only I didn’t order a Xymox already xD

[@BethHamon]

I think the RCP pad is different - don't they use a layer of aluminum somewhere in there?

[@xymoxsux]

Try to "dispute the charge" with your bank or PayPal. Then file complaint with California Attorney General. It's super easy. Instructions on xymoxpercussionsux.wordpress.com

[@frankfrati4]

According to ups I have one coming the 6th of July 2021. Interested to see if it's a box of bricks or something. Only took telling them I was going to get a refund from Paypal to get the ball rolling. Ordered on April 29th 2021.

[@SnareMan]

Good luck. Let me know what shows up

[@GrinNBarrettM82A1]

I started searching for a good 'snare sound' style practice pad, and came across a video that showed the Xymox compared to others... then I started digging into more videos about them... Yeah, no thanks. Appreciate your honest review; Cool concept, garbage company, I'll spend my money with more reputable, honest, decent people. Xymox can pound sand.

[@WilliamCrawfordMDM]

Ordered one July 6th, 2019. Emailed than in September, November, January, May, June, And August. Since June its been automated replies. In September they said itll ship the next week. Its so dumb that you can’t even cancel the order for a refund. They take the money and run

[@SnareMan]

Agreed. You could always do a charge back on your credit card.

[@goldenbergconstruction1656]

I think the offworld pad could be drilled out and turned into a Xymox type pad with a little effort.

[@ecampbell6447]

It’d be extremely difficult. The off world pads don’t have enough material outside of the rubber diameter to put the added hardware and parts on

[@goldenbergconstruction1656]

@@ecampbell6447 I think you are thinking about making it a Hybrid Snare. I am thinking of making it like the Xymox Pad with the ball bearings. I figured a Forstner bit carefully applied would hog out the center and then just make it work.

[@jamescutler4905]

Wow... I just sent an email inquiring about the head diameter (just found out it’s 13), and got a rather quick response.... Hello, I hope you're having a wonderful week! We recently had to reassess our situation here in Southern California now that openings here have been rolled back and we are once again supposed to be closed as of 7/13. We are currently filling orders and operating 7 days per week (however, shipments go out daily Mon-Fri and sometimes they do pick up on Saturdays). Prior to this new mandate we had recently begun normal production again. Our intention is to continue operations and not completely close but to have employees stay home while the 2 owners quarantine together and operate all aspects of production at the shop on their own. This means the quantity we can produce per day is reduced, however we are determined to continue fulfilling orders as quickly as we can given the circumstances. You may already know that we had to close for 12+ weeks (mid-March to June) by the direction of the Governor of the State of California as a non-essential business. Many of our vendors located here in California that provide proprietary parts and materials to us also closed and may be closing once again but we are continuing to monitor the situation closely. Thanks for your continued patience during this time and we truly hope you and your family are safe and well. Have a good one! Best Regards, The Xymox Team Anyone notice something missing??? 😂😂😂😂

[@SnareMan]

Sounds like a variation on the email I got.

[@jamescutler4905]

SnareMan In over here just almost laughing at the fact that the question I asked was completely ignored...

[@SnareMan]

@@jamescutler4905 I figured. Not surprising.

[@josephwhite2056]

I payed for the expedited production which said it should ship out between 2 to 4 weeks. I've been waiting for over three months. I've emailed them asking for a refund for expedited production and they haven't answered.

[@SnareMan]

You might try doing a chargeback on your credit card

[@josephwhite2056]

@@SnareMan just received my pad in the mail. Unfortunately they sent me the wrong rim but im just grateful i got a pad at all.

[@SnareMan]

@@josephwhite2056 Sounds like how my first pad went. So how long did you wait total?

[@josephwhite2056]

@@SnareMan Only about four months, which isn't bad considering some people have been waiting for over a year. But I think the expedited production probably had something to do with it.

[@SnareMan]

@@josephwhite2056 that would be interesting if it actually made difference. Although I agree, still leaves the people that ordered it a year ago out of luck

[@midoriii8270]

simon, doug! this dual content is superb! i’m loving all the jokes you two crack together! call me an egg in the mornin, i sure am crackin up! i’m also in a pan with oil rn. by any chance do you happen to prefer turkey over ham?

[@drummajorulysses946]

If you pay $137 you can get a xymox pad in one day. Is that a good deal

[@SnareMan]

You're not going to get one in 1 day. Or probably even 1 year

[@drummajorulysses946]

SnareMan ok

[@Iplayquad]

That would he a good deal yes, but you wont

[@dantemcnair9169]

Drummajor Ulysses The one day is only for delivery not Production

[@victoke]

yesterday we wanted to buy a toyota hybrid and were told dont expect any hybrid in less than a year from order date.

[@trevonhartgraves6550]

oh and btw it had nothing to do with covid people have been waiting for two years

[@SnareMan]

yup

[@ICONOCLAST]

They’ve used covid as an excuse which is hilarious. Morons

[@connorm.8323]

I bought one March 2019 and still haven’t got it September 24th... and no sign of it soon!

[@SnareMan]

@@connorm.8323 not surprising

[@connorm.8323]

SnareMan What should I do? Lol

[@BSBINC1]

Yoo! I’m glad i saw your video and even read the comments because i was about to order me one! And decided not to due the reviews i read!

[@SnareMan]

Probably a wise choice

[@outdooroperator714]

Waiting on an October order and January order. Finally got my first response email lol.

[@fastneonman1977]

What did they say?!?!? Last time they responded was last year for me

[@smithbuy]

Ordered April 6, 2019 a tenor pad. Still waiting on Dec 1, 2020

[@SnareMan]

Not surprising

[@AlexMartinez-cw4bx]

The editing is godlike

[@SnareMan]

Thanks. 🙂 There was some room for improvement but overall I'm happy with it.

[@drummajorulysses946]

Is it better to buy a 400 pearl snare or a xymox hybrid for about 250

[@SnareMan]

I don't know what you're talking about

[@drummajorulysses946]

SnareMan should I buy a actual marching snare drum for $400 or just risk buying a xymox hybrid snare for about $250

[@SnareMan]

@@drummajorulysses946 Well, you aren't going to get the xymox, so might as well get the real thing

[@drummajorulysses946]

SnareMan ok

[@xymoxsux]

Dude. Go to Twitter @xymoxsux. Scroll through those people's stories and see what you think.

[@Purplemoon0101]

I’ve been trying to get in contact with them but still nothing I just want to know how they are doing on orders and how much longer mine would take I ordered last March 2019

[@SnareMan]

Yea, I have no clue what they are up to

[@DC-jp6wr]

Damn I been waiting since august 8 of 2019 now, so 19 months now, 20?

[@SnareMan]

Sadly not surprising

[@jphewitt6159]

My son bought a pad December 26. 2019. No response on anything.

[@SnareMan]

Sadly not surprising

[@user-pv9cf4fr6d]

Seems like Xymox has not changed or sued yet... for those wanting a refund (I went through it twice for two different drums from Xymox). Don’t waste your time with reviews, calling directly (yea I have their number found on internet / financials), BBB complaint Etc. I tried it all. Recent orders 1. Contact credit card company (typically within 90 days, you should not have to justify anything) 2. Reason: you’ve been informed they will not be meeting delivery date (CC company will force a refund with Xymox’s accounting/bank so you don’t need to talk to Xymox) Key: banks have policies but to keep it simple, tell them you have “paper trail of official payment, IG posts of delays and not meeting delivery time .” Most have failed because either the CC staff did not tell you to provide screenshots of email proof or you did not offer it. They will see that Xymox is not responding and / or not meeting deadlines. For most people who waited more than 90 days - you can do the above. Obstacle: your bank may say it’s passed your 90 day protection... if staff is not cooperating then follow below steps: 1. Send a “friendly” email to Xymox getting some sort of estimated date in writing. They always gave me “2 weeks” on multiple occasions. Key is to get a response (yea it’s hard but this is a must). If they don’t give you one, make something up but make sure it’s friendly... “I understand you are meeting a high demand and willing to wait. I just want a general idea .. 3 months 4 months (you just need a time frame) 2. Once you have new estimated date (typically 2 weeks or something ridiculous) If 2 weeks or something short, wait for this time to pass before forwarding all email screen shots with time stamp to credit card company. They will use the new date to issue a refund based on their within 90 day protection policy. If something ridiculous, don’t wait, send everything to the bank. **offer screen shots/emails if the staff does not request it. Once it’s in their inbox they MUST work on it) Again, this bypasses Xymox’s customer service and goes directly to their banks. Basically you’re baiting Xymox to give you a new date in writing (bc they use a 2 week new timeframe template) and proving to your bank. Bank will use new date for their 90 day protection policy. Up to CC staff to issue refund but if you show proof of original estimated date and email thread with time stamp, they will most likely do it.

[@SnareMan]

Good tips

[@nicolewilliams8635]

ordered April 2020. What can we do to get our money back?

[@SnareMan]

I wish I knew. BBB?

[@brandonphillips4042]

i ordered a hybrid snare in august of 2019… still hasn’t come yet.

[@SnareMan]

Sadly not surprising

[@Maxdog-xw8le]

I ordered mine a year ago and have emailed them at least 15 times and now they are just copy and pasting that exact email that tells me that they do not have the materials to make my pad, which makes no sense considering they are posting on their instagram that they are building pads.

[@SnareMan]

Yea, it's frustrating for sure

[@markponekovic3415]

if your new rim comes will you do another video of the hybrid im still trying to think if i still want it after seeing couple of videos about it i am still getting it but the thing is that I don't want my drum to cause me any problems or anything

[@loganmagee2048]

I have been waiting for over a year for my pad now. I have sent multiple emails to them and now s they don’t respond to emails. If you email them now you only get a generic response from a robot and you don’t get to talk to anybody

[@SnareMan]

Same email I got?

[@loganmagee2048]

SnareMan yeah the same as the second one you talked about with just the hey,. I have sent a lot of emails and get the same thing. I have also tried to dm them on Instagram talking about it and they have never got back to me. I ordered my pad June 25, 2019 so it’s been over a year for me.

[@SnareMan]

@@loganmagee2048 Any luck on IG?

[@loganmagee2048]

SnareMan no

[@xymoxsux]

Share your story on our site, Twitter @xymoxsux, or email [e-mail]. we're victims too

[@MatthewBaxter2010]

Yeah. I keep getting an automated email response instantly after emailing them constantly. It's frustrating.

[@SnareMan]

That's frustrating

[@liamburns5613]

Ordered Tenor kicks and a Hybrid snare 10 months ago and still waiting with no responses to my emails...

[@liamburns5613]

Oh and yes, the only replies that I have been receiving are the automated ones..

[@sakenec8450]

I've waited over 1 year for tenor pad and all of my recent emails to then has been the same copy and pasted message.

[@trevonhartgraves6550]

are they twins? or are they the same person?

[@SnareMan]

You should have heard how clean they were when they marched together

[@raz3_r868]

SnareMan for real, is it twins I’m confused. If you answer I’ll subscribe

[@SnareMan]

@@raz3_r868 lol. There is only 1 snareman

[@BethHamon]

@@SnareMan LOLOL

[@Iplayquad]

Ok dude, if that is your twin brother (which I doubt) yall look I d e n t i c a l. But I feel like you do split screen, like EMC. And if that is actually what you do, how the hell do you do it so so so well? You have no in ear, anything.. its crazy. And super entertaining to watch!!!

[@SnareMan]

Lol. Thanks. It was a fun vid to make. Nothing in my ears.

[@TheBananaboatkid]

Has anyone ordered a normal xymox pad recently? Is it still super slow shipping? And by slow I mean like within 6 months? Or do those come somewhat more quickly, at least than this hybrid?

[@TrommekorpsTV]

6 months time is considerable a fast time compared to a lot of other People’s orders which have been on for 1-2 years. And we’re not even talking customized product.

[@PotatoTimePodcast]

I’m confused. Is this editing or our you guys different people.

[@nathan_khoury]

same

[@joelmccoy1989]

I ordered mine in 2019 and still no pad. I also cannot get ahold of anyone.

[@SnareMan]

Not surprising

[@IDCrypticore]

We need Remo TSS back 🥺

[@DennisJohnsonDrummer]

Yes!

[@1teh]

Are they brothers or is he split scredning

[@therealhelmholtz]

They’re brothers

[@MichaelT8541]

He's split screening

[@STEVE-xv8gg]

Whoa how you get one

[@shanemartin6392]

I feel your pain for sure. I will never do business with Zymox again!

[@itsgussy]

I say we all jump on and get a class action lawsuit we all deserve our money back. I ordered mine June 2019 and have not gotten a response. Seriously let’s get this going, contact me and let’s get this going!

[@broken_sticks1880]

Is there any update at all

[@SnareMan]

I got my stuff, but their service doesn't seem to be any better from what I hear

[@noahlee5633]

That's just split screen editing, right? Is that a twin?

[@ICONOCLAST]

You cannot be serious

[@jonathanhunt5026]

I ordered a xymox tenor pad nine months ago and it's still not here and no matter what I email them they always send the same email.

[@SnareMan]

same one I got?

[@jonathanhunt5026]

@@SnareMan yep

[@Jmann-]

Which one is better a pad or the hybrid snare

[@SnareMan]

They are entirely different. Just depends on which you need. Not that you can actually get either of them.

[@Jmann-]

@@SnareMan ty

[@SnareMan]

@@Jmann- No problem

[@Bradenst]

Are you the same person on both sides

[@SnareMan]

Might be...

[@Bradenst]

@@SnareMan that's too confusing 😭. I ordered from xymox about 3 months ago and got my pad shipped 2 days after and received it the following week

[@Mstrat8453]

Can you do a review of the choppin block pad?

[@SnareMan]

I can if I can get one

[@markponekovic3415]

i still don't have my hybrid snare yet but i wish that they added metal rims so the snare head could get the extreme tension that everybody likes not some plastic rim that breaks easily when tightening it

[@SnareMan]

yup. I agree

[@markponekovic3415]

@@SnareMan and they should of put snare wires instead of the guts because i saw a comment saying that the snare guts have different lengths or does it supposed to be like that and is your hybrid snare still working good since you posted a video of you playing your different pads

[@SnareMan]

@@markponekovic3415 The snares may be different lengths, but its supposed to be taken care of my the pieces pushing the snares up against the head. Mine is still working

[@markponekovic3415]

@@SnareMan ok

[@sithconsole]

So....wait are you two different people? Twins? Haha part of me thought it was editing magic but now I'm not sure!

[@SnareMan]

I know! I'm confused about it myself

[@as1357975]

I ordered two hybrid snare drums last August. And still waiting...................

[@SnareMan]

Good luck

[@as1357975]

SnareMan and start not feel excited after watching ur video lol

[@jamescutler9333]

Question... Has anyone received ANYTHING from this company in the last 2 months?? I don't care if it's a pair of sticks...

[@NLind]

What’s even worse is that a *_Chinese_* company (Jinbao) made a better version of this, metal hoops and an Invader-style pad on the back, making switching from the snare to the pad only around 2 seconds, longer if you have it in a tight snare basket. Sadly at this point it seems to be a one-off/limited supply, JamesAnimalHarrison has a few videos of it on his channel.

[@kisterdrums]

I love your little rush figurines in the background lol

[@SnareMan]

Thanks! I have a custom mini drum set of Neil's coming in a few months to go there.

[@kisterdrums]

SnareMan nice

[@j3fflb]

The National Guard is coming to get my pad!

[@NothingQuiteAsFly]

All companies should fear disappointing Rigano^2

[@SnareMan]

Lol

[@steampunkhulk5559]

Hey, so, some triggers automatic responses only, completely bs One of my friends ordered a pad and got his already after only 2 month, even though i order mine October of last year He got the wrong order They upload there product speed on instagram, i can tell i should have my pad by now, its bs that i dont, some of my friends never got there order and then they were blamed instead of getting answers for why they dont have there drum pads

[@SnareMan]

That's frustrating

[@steampunkhulk5559]

@@SnareMan excruciatingly so

[@drumsthename101]

What is Jen's email. I really would like to email her. I have a snare drum for $182 I am waiting on I want to directly speak to someone.

[@SnareMan]

It doesn't work anymore. I tried it several days ago. It just bounces back. There's no good way to get a hold of them. I've sent 13 emails now about my again broken rims with no response

[@saltydalty7665]

Offworld is so much better about this. I got my pad in a week and emailed a question and got a response on the same day. Xymox needs to fix their production and customer service before I would even consider go to their website again.

[@SnareMan]

I agree on all accounts

[@justinmcgraw7116]

I sent emails asking questions and every time they responded I got the due to covid message then on the final one (i think it was elle that responded instead) said they promise that they put my order marked as important so i can get it fast as possible....its been 3 months and i just decided to buy a pad from offworld

[@SnareMan]

Someone said Elle is actually their cat that they created an email account for. I don't have any verification of that though

[@aaronrichmond4250]

I ordered 3 and got all 3 in a little over a month.

[@sagemode1088]

Thank you guys. Xymox, I hope you read this. You just assed yourselves out of $184+

[@SnareMan]

I don't think they care

[@arcflashed]

If yours cracked I would think many others did the same. This company could be overrun with send backs. Makes it appear the company is trying to sell what stock pile it has then close up.

[@SnareMan]

Problem seems to be that they don't actually have any stock. they have been around for 20 or 30 years somehow I think and have apparently always sucked with their customer service. Great products but pitiful customer service.

[@SnareMan]

But I agree, likely others would have problem

[@flarfatron2190]

SnareMan can you post the phone number so we can spam them and just blow up the phone?

[@SnareMan]

@@flarfatron2190 No

[@ashlynncf1441]

@@flarfatron2190 9494244691, jen called me about my order

[@stevenkruszka7424]

Been waiting since May 2019. I have also gotten the auto replies. They have been the quickest responses I have ever gotten from them. The COVID thing would have only worked if they had a better track record. How they can legally still be in business is a shock. To me this seems like a cash grab to them. I've seen the Instagram stuff as well. I only follow them still to hopefully one day get my drum or get my money back. When I can order a brand new product from another company such as Beetle Percussion and get their BAP with in a month of its release you know their is an issue. Its the business.

[@SnareMan]

I agree. Covid sounds like a plausible reason, but it's not really given their track record

[@jarrellbrinson8811]

Can we get a Rampad review next 😤

[@SnareMan]

Offworld is next, but I'd do rampad if I could get one

[@Pho563]

Waiting a year on a reserve pad since July 4 of 2019

[@TrommekorpsTV]

The thing about excuses are they’re like an asshole. Everyone has one. ... And Xymox has for as long as they have existed shown their assholes. ;) ... embrace your patience for another year of “no show, and assholes”. Good Luck m8, and thanks for that very informative video!

[@SnareMan]

Thanks for watching!

[@jaydover346]

Yall look like detectives lmao

[@glenndove6369]

I ordered my hybrid snare December 25 2019 after 8 months I contacted the BBB. Xymox did respond that It would ship September 2020 Today is October 21, 2020 and I have no drum and no way to contact them. If you email you get the automated response. Update its now Dec 2020 a year has passed so I called my credit card co and got a refund!

[@SnareMan]

Unfortunately not surprising.

[@broken_sticks1880]

These videos are actually debating if I should get one or not

[@SnareMan]

Well, it doesn't seem you can actually have one so the point is kinda moot

[@xymoxsux]

DO NOT DO IT! Scroll through Twitter @xymoxsux and get some info

[@TrommekorpsTV]

Would you wait that long for any thing else? Or would any other company/product be considered a scam?...

[@SnareMan]

@@TrommekorpsTV I wouldn't, but admittedly I went into it not expecting to get it fast given their track record

[@broken_sticks1880]

TrommekorpsTV I mean I’ve never bought anything from them so these videos debate if I buy anything from them

[@ethanpearson897]

Not to be snarky, but I could’ve told you this would happen

[@yomper88]

Xymox has had year-long order delays, faulty products, and horrendous customer service for years now. Blaming it on the pandemic is a convenient excuse, but doesn't explain why they've always been plagued by these issues. IMHO, their products aren't better than the competition (Too much emphasis on custom looks?) and aren't worth the months of frustration to get a product that is likely to break, leaving you in repair limbo. A fancy pad won't improve your playing, so maybe stick with your current pad (which is probably JUST FINE) and throw the money at some lessons. Your lead drummer and/or band director will thank you!

[@SnareMan]

I agree - less customization would likely speed up their production

[@cmikulski]

listen guys, they come up with more excuses virus or not, I finally went to the BBB in 2018 and will never get anything from them again. I just ordered a RCP Drum and got it in a week and I love it. So check theirs out and do a review!!

[@trevonhartgraves6550]

you should do a rcp update

[@SnareMan]

Nothing new on it. Good company. Good pad

[@killerfacegaming7469]

I been dealin with that email too

[@MrRCOTE]

Jenn doesn't work there no more, but she did get married to the U.P.S. driver who delivers the labels. lol :)

[@SnareMan]

Interesting...

[@k.shinny1031]

i ordered my reserve pad in june, got it yesterday. i guess i’m extremely lucky

[@SnareMan]

Wow, that's the craziest thing I've heard

[@zzshorisszz]

they for some reason have been pretty good on keeping their “ships in 8 weeks” promise, but haven’t worked on the back orders, so they are balancing the back orders and the orders coming in

[@k.shinny1031]

zzshorisszz 1035 maybe it’s because i paid for expedited production

[@zzshorisszz]

k.shinny lol that too

[@gentrywalker]

The reason nobody gets their pads is probably because they give all the "Xymox Artists" free ones first.

[@SnareMan]

I think that's like 10 people

[@electromotive4]

I believe in xymox

[@SnareMan]

You would be the only one

[@electromotive4]

SnareMan I think we all do cuz if we didn’t we all wouldn’t of paid in advance for them

[@SnareMan]

@@electromotive4 I think we are all just dumb

[@markponekovic3415]

@@electromotive4 here's my problem with xymox so last may of last year i wanted to get a hybrid snare because i found it on KZbin and i think it looked so cool that i just had to get one so in may got it ordered and they were going to ship it in the middle of July of last year and nothing yet so they were going to ship it so i waited couple of months and months and months and nothing and now this year im still waiting and from this day on i still don't have it they been lying i still can't believe that i been waiting all this time so i feel sorry that your waiting long too especially all the people who been waiting for theirs

[@electromotive4]

Mark Ponekovic me too I thought it was so cool in may of last year bought one then one week later I bought a second one just because I knew it was gonna take for ever and for some reason my brain told me well buy two and some how that was going to magically make me get one faster . I even offered to work free to help them make the drums and get them out to everybody timely , and personally my work ethic is always on beast mode so that’s kinda odd to refuse my help especially when offering to do it free I’m qualified in burning rubber on any pad or drum I won worlds fastest drummer 2019 I am well versed in banging pads to the point of no return I mean not only am I a drummer I’m a padder as well lol I just like xymox and always have and I know they can do it , I feel instead of complaining any more let me at least try to help them out if we all tell them we really love what they can do and point out all the pads they have made that everybody pretty much grew up loving vs bad mouthing or bashing them .,

[@dram_0s133]

i orders my xymox practice pad the same night my dad left to go get milk. He came back and the pad has not arrived yet.

[@arianadray]

I get the same email. It's really really bad.

[@SnareMan]

Yup

[@metallizerdrumming2052]

For real you have a twin? Or is it just video edit ? Lol

[@SnareMan]

Somehow we have the same moles and everything. 😋

[@san-rd7ki]

@@SnareMan you really have a twin? if editing, it's seamless and I got confused. btw, I hope you go for Everest again,

[@SnareMan]

@@san-rd7ki thanks. I looked around the house. I can only find one of me