Your Fishing Kayak is BROKEN! Now What?

[@ChadHooverFishing]

Hey y’all, please post the name of your favorite dealer here and testimonial for the ones that have done a great job!

[@viktor34567]

Crescent Kayaks customer service is EXCELLENT. Had a problem with my kayak, dealt with within 48 hours.

[@ChadHooverFishing]

Again, the customer service should still come from the dealer first

[@JohnLong02245]

I was a customer service (CS) manager for a private water utility company and dealing with all types of customer issues was a daily norm. In all the CS training I had, one major issue was talking about “company POLICY” and I was trained to NOT talk about it. Instead of using the policy phrase which immediately pisses off a customer is to tell the customer what you CAN do, not what you can’t do. Always ask open ended questions to keep the customer in an adult frame of mind. Great video and subject.

[@ChadHooverFishing]

Thanks for sharing.

[@mikearcher6239]

OKC Kayak has been fantastic! They care about customers and the kayak community long after the initial sale!

[@ChadHooverFishing]

That’s awesome

[@alexperzfishing]

Festive Water Paddlesports has always gone above and beyond for me!!

[@ChadHooverFishing]

I’ve nothing but good things about them

[@adictosalapescaconpelonher9826]

Watching from Columbus Ohio

[@BillyKayaks]

Same here!

[@lowlifeangler]

Grove-tuckey City , Ohio here at work

[@GardenGnomeFishing]

Westbrook Supply...hands down. And a GREAT video...applies not just in this industry as well!

[@ChadHooverFishing]

Thanks. I can’t comment on the other industries… LOL

[@stevenbartell8065]

Great info. Purchased a Native Titan X for my wife. The dealer has been very good. I had a few questions for Native and their customer service was fantastic. In fact, I've never had an experience as good as I did with Native.

[@ChadHooverFishing]

That’s great!! Then help spread the word and make sure they are successful

[@brianhoyt2469]

Great insight that helps give both newcomers and seasoned buyers perspective. Everything man made rusts, busts, or collects dust and will inevitably have a flaw so as much as I believe dealers/manufacturers need to take accountability in those instances we the consumer also need to take the frustrations down a notch to reach a reasonable level of expectations and patience. One cavort I’d like to see addressed though is inconsistency in info or lack there of coming from manufacturers directly regarding a "known issue" I understand they get swamped with emails and phone calls when their main business focus is on production and the dealers are responsible more or less for the customer relation aspect but you can call 4 dealers with the same question and get 2-3-4 different answers. Case in point all the problems with the Hobie PA 360 line, it would go really far if manufactures owned issues and addressed the common questions with a press release that would offer reassurance with consistent info. When a customer gets multiple answers that are conflicting and confusing it adds mountains of frustration! There’s room for both the industry and the users to grow here I think.

[@ChadHooverFishing]

If you are getting multiple answers on the same issue, it usually means the issue is worse than you even probably think it is.

[@fly_yaker]

This was a very insightful video! 👍🏻👍🏻

[@ChadHooverFishing]

Glad you think so!

[@kevintinsley4158]

Great video and sound advice, very professional. 👍🇺🇸

[@ChadHooverFishing]

Thank you

[@HookedRealityFishing]

This is coming from a guy that is sponsored by Bonafide. I've done the dealer to manufacture warranty process, and Bonafide told me that transporting a kayak in the bed of my truck would cause the issues I had with my kayak hull.

[@ChadHooverFishing]

I’m very straight forward about all of that brother. And “BONAFIDE” didn’t tell you that, someone at BONAFIDE told you that. That’s an individual that tried to help you and that’s exactly my point. Your dealer should be the one taking care of you and they would deal with BONAFIDE.

[@ChadHooverFishing]

And just like I said in the video, your dealer should have been your advocate.

[@HookedRealityFishing]

@@ChadHooverFishing The dealer was handling it, and they did everything in there power to make it right. Not on the dealer, that's on the company. That is what Bonafide told the dealer.

[@PappaRamm]

Mariner Sails in Dallas, TX is the best. Duc is always available to help with any questions I've had.

[@ChadHooverFishing]

They are great people

[@WhitchurchFishing1]

Great video Chad and speaking Facts.

[@ChadHooverFishing]

Thanks bro

[@ryanlundy2519]

Moving Water Outfitters in Zionsville, IN (Nucanoe etc) has a great team and so is Sam at Sun Valley Sports Indy(Hobie). I've great experiences with both.

[@ChadHooverFishing]

👍

[@truckinglife5678]

Glad I watched this video it was pretty informative.

[@ChadHooverFishing]

Thank you. Glad it was helpful

[@southernsouloutdoors]

Great video! Thanks for providing examples and relevant scenarios for us!

[@ChadHooverFishing]

Thank you and thanks for watching and taking the time to comment

[@BeyondHeadwaters]

All great points...Old Town has been pretty good with regards to support.

[@ChadHooverFishing]

👍

[@clintjenkins13]

Music City Outdoors ( Nashville, Tennessee ) has an awesome team! This is the second time I’ve traded in for an upgrade and they have treated me fair and worked to get me back in the water as soon as possible!

[@ChadHooverFishing]

That is awesome!

[@waltondoyal4442]

Great info! Awesome video Chad!

[@ChadHooverFishing]

Appreciate it!

[@ironkayaker5682]

Thanks for the information Chad

[@ChadHooverFishing]

You bet!

[@raygissendanner1476]

Great information chad thank you

[@ChadHooverFishing]

Glad it was helpful!

[@Etxpaddlesports]

Agree totally!

[@ChadHooverFishing]

👍

[@WorldsOkayestBusDriver]

Thank you. I will email my dealer tomorrow. My Bonafide RVR 119 has a bad front hatch that leaks. The seal is bad and one of the holes is more of an oval.

[@ChadHooverFishing]

That’s an easy fix and the dealer should take care of you. Get some 2” wide weather stripping and replace the seal and it will never leak again.

[@keiththompson2289]

The reason I purchased my kayak from the dealer I did was they advertise lifetime guarantee on their hulls. I've never had to use it, but if I need it, hopefully it's there.

[@rhodesianhunter9360]

Nucanoe has been awesome. But with most or almost most of the kayaks being bought on line the dealer experience presents a problem. It’s just like buying a car, if you take it to a dealer you didn’t buy from….good luck.

[@charliescustom]

Sounds like a lot of common sense to me !!!

[@ChadHooverFishing]

Well. Have you paid attention to the world lately?

[@charliescustom]

@@ChadHooverFishinglol u right common sense is not that common anymore.

[@Tugyankreel]

Having a great dealer is the challange but when you find one keep supporting them or you wont have one anymore.

[@chilson.fillips]

Just like paying for insurance. Take my money, take my money, take my money. Then, the minute you need to file a claim, get out those pliers. Like pulling teeth.

[@ChadHooverFishing]

NOPE, not if you follow the process and go through the right people. It’s when people think they should get it done the way they want it is when it feels like that.

[@butchmiller3970]

Customer service? 😂😂😂😂😂 I’ve messaged you three times about a billing issue with KBF and you haven’t the decency to even reply. I’ll never consider your advice or recommendations again. That ship has sailed.

[@ChadHooverFishing]

Not sure where you have messaged. But I get back to anyone and everyone as fast as I can. I even put out my cell number repeatedly and say if you haven’t gotten something resolved hit me directly and I will take care of it ASAP! So, again, my cell number is 757-348-2232. Shoot me a text or give me a call and I will get you taken care of ASAP!

[@Vet4Bass]

Agreed. I’ll help you now.. 🤦‍♂️ Trying to butter you up by putting lipstick on a pig.

[@lowlifeangler]

You shouldn't need customer service....unless you bought a Hobie. Just my opinion

[@ChadHooverFishing]

Yeah, but that’s not practical with all the variables involved.

[@lowlifeangler]

@@ChadHooverFishing Well checking out a Hobie Mirage fin drive and a Propel drive on the Bonafide/Natives. I'll go with the Propel. Thanks for the video.

[@JasonShumate]

CanoeKy is amazing.