DON’T BE THIS CUSTOMER - CAR DEALERS’ FAVORITE BUYER!

Zach & Ray take a look at a video that was making its rounds across social. This is a perfect example of what NOT TO DO. Zach & Ray break it down frame by frame.
Special Shout out to ‪@georgejsaliba‬ for the clip here.
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[@dennismoses3034]

I bought a new Nissan Frontier yesterday. I followed your advise about asking for the ODP before I went to the dealership. Got price back and did some more negotiation on the phone and ended up getting $5500 off of the MSRP.

[@donttouchme2095]

This is why prices are not coming down. A lot of ignorant people are not doing their research before buying a car.

[@Youtubeparolee]

SOME salesman love taking advantage of people. Speaking honestly, I did this one time when selling cars. I had just started cars sales. The dealership owner thanked me for paying the power bill for the month after it closed. He told me if you can’t screw your family you can’t screw anybody. It was his step sister that bought the car I later found out. I stopped working at that dealership after that. I felt so bad and still remember it like yesterday. That was the mid 90’s.

[@GreenAppelPie]

Yeah I’m so tired of cars priced in terms of payment. I had a couple of dipshits salesman lose sales because they wouldn’t give me a sales price. People need to learn to prepare and walk in the dealer doesn’t respond accordingly

[@Don-rz6jq]

Well it happened to me as well; at 69 years young. My monthly payment on my new Toyota Camry after my trade in; since negative equity is at $1,258.00 per month. After watching Car Edge I started learning a lot. Called Toyota Corporate complained about add on’s and extra many additional warranty coverages plus extended warranty coverages and had this all removed. I’m also refinancing my car from 14.6% interest to 3.5% interest and 60 months instead of 72 and lowered monthly payment $400 per month.

[@FredKennedyIV]

I didn't specify a loan term when looking at cars recently because I wanted to hear what they could offer, and I had a dealership offer me a 72 month car loan by default. 72 Months??? Of 600-800 per month payments... on a, wait for it... car? It's nuts. Honestly, the best advice is to buy used, when the market is right.

[@leeedens9497]

The out-the-door (or OTD) price is what I ask the dealer for on any vehicle, not playing games, these buyers seem to be like, oh, I want a new ride and haven't done any research, so, the salespeople are about too take them for a ride

[@jerrylundegaard2592]

There is no such thing as an out-the-door price. There is price and state mandated fees and taxes. Those fees and taxes are not part of the price and they are not negotiable.

[@mikeb3216]

@@jerrylundegaard2592 All of that together is the OTD price... More and more people want to know this exact total of the car they are interested before they set foot in the dealership. People are sick of dealing with slimeballs and having their time wasted.

[@jerrylundegaard2592]

@@mikeb3216 An out the door amount (it is not a price) is not always possible due to individual circumstances. Regardless, the out the door amount is not where the buyer should concentrate. The buyer should focus on the price of the vehicle, less any trade value. Allowing the dealer to focus on a total amount allows the dealer an opportunity to hide things within that amount. Negotiate the price which includes the dealer's price plus any dealer add-ons and dealer fake fees. Don't pay dealer prices for add-ons and do not pay the fake fees (AKA Doc Fee). Negotiate the trade value which should reflect the values from NADA, Kelly Blue Book, Edmunds. The state mandated fees which with price less trade comprise the out the door amount are not negotiable.

[@dghost3473]

@@jerrylundegaard2592you’ve got ripped off huh

[@jerrylundegaard2592]

@@dghost3473 So says a guy who cannot comprehend. Huh?

[@petes7401]

I agree about not talking payments. However, I have talked payments but only if I am so informed that I know by the payment, how much I’m paying for the car. I will usually run all the numbers at different price and interest rates.

[@sarutobi43]

Yeah I tried this and it didn't work at all. They just changed the prices of their products. Dude told me I'd be getting a warranty at half the price yet the car only came down like 500 bucks. Warranty was 3K!

[@machintelligence]

The number of months was never mentioned either.

[@mikeb3216]

If you're in the market for a new car, Don't set foot in the dealership unless you know the exact cost of the car/tax/fees beforehand. If they say they can't or won't, go somewhere else. I had one dealership tells me just that, So I went down the road 15 miles and bought the car from a dealership who gave me the OTD price. The only thing left at that point is to negotiate the trade--in and say no 50 times to dealer add-ons

[@walidbahhur4198]

I think I’ve been watching too many of your videos. When I saw this poor man on TikTok couple days ago, I was screaming at the Screen NOOOO!😂

[@2269tah]

I keep waiting for you guys to start a side business of you appearing in person to negotiate the deal of buying the cars for your clients

[@robertmcelfresh1031]

California recently passed a initiative to make "Financial Literacy" a required course in high school. Some of your videos should be in the curriculum. How NOT to negotiate a car purchase and how to negotiate a purchase. Also: Ford dealers work from a script. They refuse to take phone-call customers seriously. They also refuse to talk numbers until you come in, do a test drive first. One sales person told me she would 'get in trouble' if we did not at least drive the vehicle around the block.

[@MichaelBabbitt-g3p]

Yes a really good excellent show. Very helpful to buyers. Good information.

[@moreanimals6889]

I am saving for a car and am still a ways off from having $55,000 minimum. What are your thoughts on the Volvo experience program? Have you heard of it? This sounds like it was made for me. As soon as I heard about it, I wanted to do it. It's just a question of saving enough money. It seems like a creative way to take a once in a lifetime vacation AND get your new car AND invest into the "unique and exclusive deals" only available to Volvo experience customers. I would love to see if you would do a video on this and maybe if you could find someone who has tried the program and willing to share their experience?

[@Batzarn82]

She thanks him for robbing them blind. I couldn’t be a car salesman. I’m just not enough of an a$$

[@pdlegend6829]

I've seen a few of those guys videos before and every time I watch I think to myself they are the epitome of scumbag salesman, and they put it out on the internet!!

[@DemocracyOfficer2485]

Who are those guys?

[@alonsoasaenzve]

Yeah, I went to a toyota and they literally ran a credit application. Now my credit score dropped cause of the hard inquiry. How can I fix this? Go back to the toyota dealership and ask to remove it? or just wait 2 years lol.

[@Muffin192213]

Why any person elderly or otherwise would go into a negotiation with professionals when they are not one and also not being prepared will end up badly for that customer.

[@HDR20]

Did my last deal online and phone. Payment was never brought up until end. I had no trade so otd was discussed the whole time

[@CarEdge]

Sounds like a smooth process! Focusing on OTD pricing upfront definitely helps avoid surprises later.

[@JB-uw5yh]

This dealership is dishonest! There are honest dealers out there that shoot straight. I have a 4runner on hold with a written OTD price. I did all my negotiating online via email and text with multiple dealers. Crazy! Ive never done that before. I got a discount off MSRP too. Gotta take your time, shop around, and get that OTD price with a detailed list of the charges! You can crunch the monthly payment on your own with any online calculator. You just gotta know what you can afford ahead of time before shopping. CarEdge videos were very helpful in me learning how to make a good deal.

[@rontronnesjr]

Stupid is also between sh!t and syphilis - WOW did they get duped and the salesmen were laughing at them in front of their faces and they didn't even realize it.

[@DemonBrandon]

Very useful video, more of these would be helpful. Sad at the end the lady is thanking THEM for getting her out of the dealership quickly, deal details be damned.

[@davidparker1508]

I think they said the car had 37k payoff so 2k toward the new one. I think the sales manager might have said 60k for the new one sales. And $1045 a month. But I didn’t hear how many months.

[@jennifert9506]

I would love to see the math on how much over market the different demographics pay. I suspect the 65+ year old demographic gets hit pretty hard. There was a dealership in the Seattle area years ago that was sued for selling an older gentleman who clearly was suffering from early onset dementia multiple cars at ridiculous over market values. Would these salesmen want THEIR parents treated like this?

[@Dojo-v6m]

That salesman is sleezy and that guy is a sitting duck

[@RACH-Hart]

Hi guys. I was looking to buy a car and one of the dealers wrote a number on a piece of paper. It was my monthly payment based on??? So I said I’m sorry what is the sale price of this car? I was then given the price of the car and a minor discount. Additionally I had a trade in that multiple dealers tried to offer me $5,000 for. I said I will set my car on fire before I sell it to you for that. The fact that they kept trying to steal my car set the tone and trust level I had at their dealership. I sold my car to Carvanna for $10,200 and ended up buying my sister’s used car off her instead. I was fully prepared to spend my money on a new car until I was jerked around by multiple dealers. Now my money remains in the bank. I have no car payment, and I sold my car for a very fair price. Dealers want to continue to play the game but they can’t if they don’t have any players. Thanks for your videos

[@garyglanz403]

I'm sorry, i saw a bit of the video. Yeah couldn't watch anymore.Had a flash back of my 80-something father buying his last car. He didn't care what he was paying for that Chrysler minivan. Wouldn't let me negotiate.... Wouldn't let me talk. Crazy... but he wanted me to go along?!

[@alwaysseekingsilver]

They don’t even know how long their payments are going to last…36, 48, 60, 72, maybe even 84 months!

[@MarkG_603]

I don't buy anything in life by discussing monthly payments. That the auto industry screws with people, to basically swindle them out of money, when discussing the 2nd largest purchase price in someone's life is beyond me. As someone previously stated in here, that was difficult to watch.

[@Snowboarder16]

Ray thanks for this video, it was very helpful

[@theartofthereel455]

Do we know what they were buying and what they were trading in?

[@ItzMeNike]

I paid $3500 cash for my 2002 S10 at the time had 88k miles. I've never been happier. No car payment whatsoever

[@booboolips6053]

A lamb to the slaughter😱

[@Cyberhwk]

This looks at the very least like a dealership dealing in exotics. There are absolutely rich old people that simply value their time more than their money.

[@pigletshut]

This is why my next car purchase will have no trade in and be all cash. I'll actually keep driving that for winter and save the new one for summer and motorsports, or when the old one finally claps.

[@brad9548]

I want to note something here.... it isn't if the customer got a good deal... what is important IS... does the customer feel he got a fair deal and are they leaving happy? If they do/are then the customers "won" and in this case everyone then won! :-)

[@oldpirate7434]

1015.00 monthly payment, freaking crazy!

[@AnnabellVincent-w4b]

Your videos always bring so much positivity and good mood. Thank you for your humorous talent and bright energy!◼️🌷😁

[@xrpdebo6201]

Can you guys do a video on pre approval with a down payment

[@j.l.strasner1475]

These are the guys who give dealerships a bad name

[@cookierus4878]

Wife definitely wears the pants

[@XX-166]

You mean depends

[@dishsoap1]

And doesn’t know sh*t

[@JoeGiz64]

I bought a 2022 Lexus RX350 and saved an extra $2k over that CarEdge listed as a fair price for a very hot selling car. The dealer offered to take another $2k off if I wanted him to “Un-CPO” the car. How do you un-certify a car? 😂 I passed, which I Thought was the right move.

[@TheKobeallen]

How could I negotiate a vehicle through this web pague caredge? How reliable are they?

[@sharedsailing4787]

It's so sad to see that we live in a monthly payment society. This was painful to watch.

[@Togairu]

You will own nothing and be happy

[@brooksbarnes5877]

Did the term length ever get discussed?

[@mitchburk5112]

Amazing, the salesman quotes a monthly payment and they never ask what is the interest rate and length of the loan just say that the payment will "work". I guess in their mind they were winners because they made the salesman move quickly. Just wait til the F&I guy gets a hold of them at closing. They will get sold every add on extended warranty, gap insurance, etching, trucoat, tire insurance and everything else. They are a walking goldmine.

[@Barbarapape]

A perfect example of how not to buy a car or any other high value goods. Sales staff are trained to make as much out of you that they can, your job is to do your homework before going anywhere near a dealership. I didn't know wether to laugh or cry at this one.

[@RobertMoore-x7b]

I felt like crying for the old guy.

[@vinsspins]

I felt exactly the same way.

[@robertdiogenes2655]

HOLY CRAP!! OMG can’t believe this guy is getting robbed by the salesmen and he has NO CLUE!

[@jeepcam84]

Robbed without gun

[@swishy4mbg]

This is typical of most car sales transactions

[@snowrocket]

I can. People that are money stupid do it all the time.

[@stevehenderson2571]

Yes it is very very sad.

[@JayJay-sk3iu]

What’s the most screwed up is that the couple created the time pressure- the dealership didn’t have to do anything

[@auxmike718]

As a sales person, I couldn’t work with that kind of pressure to rush something through for him and his handsome wife.

[@ScanFan_Ed]

Wow, no idea on purchase price, no idea on trade in, no idea on interest rate. This is so sad… Sales people were laughing and high-fiving when that couple walked out…

[@pleaseadoptus]

Strange that there are multiple $200k cars in the background

[@dave3657]

I stopped trading my car to dealers when they wanted to sell me a car for $6500 with my trade in. And $ 5000 WITHOUT a trade in. So I bought it for the $5,000, then sold my car myself for $2,500. Paid off the balance of the loan four months later. BTW, this was back in the late 80’s. This guy is just bleeding money.

[@Modeltnick]

They used to call this type of deal a “lay down”.

[@THEFOXDOG01]

Was told OTD price plus 18% add ons. What doss that mean?

[@CarEdge]

It means you'll pay the Out-the-Door (OTD) price, plus an additional 18% for optional add-ons like warranties or accessories. Make sure to ask for a breakdown.

[@JamesRodriguez-lj5xk]

Amazing video, you work for 40yrs to have $1M in your retirement, meanwhile some people are putting just $10K into trading from just few months ago and now they are multimillionaires

[@CraigWilson-yh3kl]

Waking up every 14th of each month to $210,000 it's a blessing to I and my family... Big gratitude to Ann Marie strunk🙌🏼

[@PandaJames-nm5sf]

Hello, I am very interested. As you know, there are tons of investments out there and without solid knowledge, I can't decide what is best. Can you explain further how you invest and earn?

[@AnothonyGrisman]

Same, I operate a wide- range of Investments with help from My Financial Adviser. My advice is to get a professional who will help you, plan and enhance your management skills. For the record, working with Ann Marie strunk, has been an amazing experience.

[@KyagahsGssg]

Hello how do you make such monthly?? I'm a born Christian and sometimes I feel so down of myself because of low finance but I still believe in God

[@kabtvro]

I'm favoured, $90K every week! I can now give back to the locals in my community and also support God's work and the church. God bless America,, all thanks to Ms Ann Marie strunk😊

[@lauriemacquanan2141]

To any sales ppl that read this, 10 years ago I walked in to a dealership I knew the vehicle I wanted to buy an th3 price 8 had the $$ lined up. I saw some sales guys yakking n walked up to them n said I'd like to buy a car. The guy looked at me up n down then said oh she will help you she was next in line turned back n kept yakking (flag#1) the very young gal took me to the vehicle I told her the features she took me to the show room , said her Mgr would be with me in a few minutes.... I waited for 15 mins NO ONE CAME TO ME (FLAG #2) I saw her walking away from the dealership with a young guy n she left. Flag#3 hmmm 15minute wait w /NO contact and this gal stood up n said will some come help me buy a vehicle??? Everyone looked my way no one came over. So me n my 100k salary left was gonna pay cash.

[@youtbe999]

For how many months?

[@matthewgreen1312]

Have you noticed, the Feraris in the background? This is an exotic vehicle dealership! Make payments on a Ferrari?? Okay?? Very unusual, indeed.

[@no-wr6bj]

They are on google appears they sell normal cars as well. Have some interesting 1 star reviews.

[@fpm8338]

Classic boomers

[@popey129]

Dumb and dumber

[@AMTex-it-ek7vb]

LOL I;m a salesman dream. I can tell you there will be only one SUV on the lot i want, Always been that way LOL, NO noooo comparison between models. Asked if owed on my car i said no do like payments. I had a figure in mind for my car and they met it on first offer. They didnt reduce the MSRP of the car and i went its a 24 a year old car. But I also knew if ordered the 25 went up 2K an took away the interior color i wanted. They knew had me and i knew it. Said you can take it home tonight they all do that. Said no check book. Well well can finance it i went fine not going to pay on it anyway. S000 sent got 3.9 % but at table went to 4.9 I went why and had some BS and said your paying off anyway so guess it benefitted them somehow. I paid it off the next week. Think they got me for 40 dollars interest

[@saveworld1129]

The salesman gave you a name - Mr. Grammar 😂😂😂

[@mitter237]

Honest customers that don't care about the bs. They want what they want, and thats the bottom line.

[@lahnitavete8169]

Not the train 😂😂😂😂😂😂

[@PSB-900]

Back in 2019 I was interested in a car with an MSRP of $48,300. I negotiated it down to $40K. Then I whipped out a $500 discount manufacturers coupon I received at an auto show. After tax, tags and $600 dealer fees I was a happy camper! Plus the car came with a 6 year/75K mile warranty! Woo Hoo!

[@4EverK3LZ]

They must have money

[@saveworld1129]

They are the rich ppl of Massachusetts. The pure rich who owned towns back in 1800’s

[@robm3063]

Back a few years ago there was a reality TV show featuring a car dealership in Los Vegas that did this stuff. Every sold car people got to ring the big gong bell.

[@periscopeup1984]

I just tested your information on buying and trading on a new 2500 Chevrolet it was all a fail from the start. I asked for numbers on out the door pricing to no avail...And low ball offer on my 21 tundra.

[@no-wr6bj]

that's just the cue to leave so the info is actually working

[@j29maniac]

Yes what (s)he👆said. If they won't give you OTD price, go elsewhere. The dealership has tipped their hand that they are trying to take advantage of you.

[@HandgunSafe]

This is shocking, watching somebody allow himself to get robbed!

[@anthonygibbons1931]

well he is the owner so he can pay whatever he wants for the vehicle

[@lindamadron8180]

Buying a vehicle now days is like buying a home. That's a sin no way will I buy a car at the prices now days

[@kevzzz1186]

This salesman and dealership has no morals. Taking advantage of an elderly couple is very upsetting.

[@snowrocket]

Maybe. The job of the dealership is to make money. YOUR job is to buy the right car at a price you can afford. If you don’t realize that’s how it works, “welcome to reality”. Now you know.

[@kevzzz1186]

@@snowrocket I understand what you are saying, however these people are OLD. The dealership and the salesman has NO moral compass, that is the real reality, all in the name of MONEY.

[@Pcg957]

Or is this a mortgage payment?

[@SonnyPruitt-q1s]

This is the car salemans dream of a buyer and sadly enough they are plentiful.

[@julie113]

That video in the dealership is so cringeworthy, I'm almost wondering if it actually was a public service announcement because I don't understand who would be so cavalier about money. These people don't even know how much they're paying for a car?!?! Holly molly.

[@MR3DDev]

People love to point out the evil salesman but this is just a case of uninformed customer. That is not the first car that gentleman is purchasing ever, he should know better. If they tell you do not walk down the alley at 3 am cause you will get rob and you do, its your fault for not listening or at least being prepared.

[@no-wr6bj]

You can be moral and still make money. Just because someone is uninformed/making a huge mistake doesnt mean you have to go along with it.

[@MR3DDev]

@@no-wr6bj This is the issue, you can't be as naive to think others are not out there to get you. If you gonna go down that alley at 3am you better bring something to defend yourself.

[@markgoldner3083]

This couple is going to get rolled!

[@captjohnny]

Based on these 2, Homer Simpson would be proud!!

[@rager1969]

They're happy. They are getting a payment they can live with, and they aren't waiting too long. It's like using DoorDash to buy your fast food - what's money compared to the immeasurable convenience?

[@Aki_Lesbrinco]

I mean, those two seem to be rolling on dough, they're in a dealership that sells Lamborghinis and McLarens, so they seem to be ok throwing money away. $1k is nothing to them.

[@machintelligence]

Truly it is written, the gullible shall be gulled.

[@BigEd1001]

They're paying $62,600 and trade in was $39,000.

[@machintelligence]

Given the payment amount, they are financing around $62,000 at 9% for six years. They still had 37,000 to pay off on the previous vehicle.

[@cynthialeech2507]

I couldn't watch this. Had to listen only. Too painful to watch older people being ripped off!

[@ejkrakowiak6905]

More worried about the dog at home

[@rodgerpetrick6502]

Anyone who pays $1,000.00 for any vehicle needs to have their heads examine.

[@crooksight]

This couple gives senior citizens a bad rap OMG

[@Scottsmusiccave]

If you don't have the cash you can't afford the car. At that age if you don't have the cash you should be riding the bus.

[@brucemilavec5305]

Maybe the couple have so much money they just don't worry about the possibility of getting gouged.....

[@davidcosgrove2625]

The big point is these 2 Elderly individuals wasting money on a new car , wasting your retirement. If you are trading in a vehicle and want 40K clearly your vehicle you have now is basically new.. Individuals wasting their savings and not needing a new vehicle!

[@jda72]

I agree I am 71like they say there is more to the story I have been looking and trying to deal on a late model used truck for 2 months, I wasn't even considering buying new until I found out I could get in a 2024 over a 2022 for only 6800$ more. I know I will take a big hit on depreciation but I get all the warranty and the truck I wanted. I got this truck 10,000$ less than msrp took a while to get them to come what I wanted for my trade but it finally came together.

[@robertmcgee7083]

Dealerships are the enemy! Don’t buy new, only buy from private party.

[@racheldelfin342]

Is this for real ? 😳 scary 😨 I can't believe it 😢 old man might have Buyer’s remorse 😮

[@michaelthomas5140]

Or just don’t buy new cars and get a 10+ year old Toyota Camary or Corolla for around $10k to $15k. Fk a car payment.

[@dwheeler016]

Crazy.

[@lahnitavete8169]

I hope they kid's find out n sue they asses for taking advantage of that poor old couple 😢.

[@tomjones3907]

What happened to RAY & ZACH channel?

[@saveworld1129]

If you have any Asian friends this is the day you need them with you at the dealership. The sales ppl crap in their pants when they see Asians coming 😂😂😂

[@jeepcam84]

Not in Tesla car we don’t play games

[@brownhammer3755]

People love negotiating the price of the vehicle then once I agree to that and they see the payment they freak out! You can negotiate a 100k truck to 90k doesn’t mean you can afford the PAYMENT

[@elliott3991]

so they agreed to 39.5 and he put down 39 later, that is like fraud isn't it?

[@NVRAMboi]

I wondered what the 12-15% of new car buyers paying over $1,000 per month looked like (for an avg of 69 mos in length). I can't laugh at this. It makes me sad. Both for the buyers and for the "salesman" who's sold his soul to the devil.