NEW: DoorDash Overall Dasher Rating Pilot (Official Update)

[@YourDriverMike]

⚡Official Newsroom Release: about.doordash.com/en-us/news/making-our-rewards-program-even-more-flexible ➡Overall Dasher Rating Support Page: help.doordash.com/dashers/s/article/Overall-Dasher-Rating?language=en_US&lid=48e3sviomkzh ➡Overall Dasher Rating Announcement: kzbin.infoYunOh_yKWOg?feature=share

[@jeffrey3498]

This reminds me of construction workers putting up a sign saying “beware of the bump” instead of actually fixing the bump. Terrible offers are the bump in the road. If DD could ensure that only fair paying and reasonable offers were sent to the drivers, none of these band-aid like programs would be necessary. As a driver you feel as if DD is always trying to pull a fast one, and these programs represent that.

[@aye_yo_mick]

So if your Completion %, On-Time, and Customer Ratings are near perfect then you can make Platinum even with a low acceptance. Sounds good to me.

[@berrylanden]

Is that true ? Hopefully that would be cool

[@YourDriverMike]

@@berrylanden Everything else needs to be basically perfect but yes it's possible: kzbin.infoqn5uozaqz7w?si=eXnAbSMO5LsNIzuo&t=1353 see this example mock up

[@slimtim1782]

The rewards system was severely oversaturated as it was. This potentially will only create even more problems to the point where you won't even see the actual high paying offers that much. I've already been saying w/ the rewards program that the only dashers who are truly prioritized are the new dashers and possibly the dashers who haven't dashed in a long time as they get treated like they were new dashers too.

[@PonziZombieKiller]

Yes if they actually pay ya.

[@michaelmorris3459]

could care less about DOORTRASH requirements im not working with my car and gas for free

[@DonaldSmith-c7g]

I am a Platinum dasher in Pensacola Florida, so I am supposed to be able to schedule six days at 3pm. I went on at exactly 3 pm and all the available time was gone! This in a matter of seconds. So, for me to dash I have to wait till area is busy and go on for an hour. Then it kicks me off and if still busy I can go back on for another hour. I want you to tell me where the rewards come in. I used to be able to dash anytime, but they did away with it. That was the only advantage to being a platinum dasher I got out of it.

[@djlmf24]

I think the reason why the customer rating only rewards you up to 10 points is because Doordash knows that customers often lie about the service they receive from most drivers. Just my theory though.

[@jordanr68]

Doordash isn't that friendly. Customer Rating is diminished because this job is quantity over quality.

[@YourDriverMike]

I was thinking why that might be the case as well. I'm thinking they want the logistics done FIRST so completing your offers and completing them on time. If those are solid the ratings should follow given a standard of service.

[@slimtim1782]

It's possible this will create the same problem the rewards system did when it 1st rolled out. That problem being that out of the three teirs only one of them ends up mattering, being platinum. It will likely be so oversaturated that the only way you can schedule is if you are platinum but even then the orders will be too thinned out.

[@JonLaw-m6z]

I dash in California where AR is 80% for platinum. Glad DD is changing the tier program with the points weighted more to completion rate and on time rate. I take too many non tip orders to stay at platinum and rarely get a high pay order. Glad I’ll be able to stay at platinum with a much lower acceptance rate.

[@YourDriverMike]

I also like the AR change!

[@OHGE-q9j]

Its not coming to ca

[@Momentaryghost]

They will lower your on time rating to get drivers to need to accept more orders to get the points they need. Started an order with platinum and 97 on time ended order and was dropped to gold with a 91 on time. Everyone telling me I need to up my ar and avoiding trying to talk why my on time dropped suddenly

[@junebug-om2bn]

HI Mike, as of yet, I haven't received anything here in AZ! I dash and keep my Platinum level as much as I can!

[@junebug-om2bn]

FYI.. I dont take offers that are $2-9 for 15-25 miles 1 way!! Someone else can have those! Its not worth my time or gas.

[@TanNguyen-pb8lo]

@@junebug-om2bn even 5$ for 5 miles is not worth it

[@charlesreed2831]

Chase that carrot 🥕. Tony has you and many others right where he wants.

[@TheBeaver50]

So these updates are never ending and they come faster and faster each year. I’ve never seen an update that was beneficial to the Driver or the customer. It always benefits the corporation so I can’t imagine this update being a different the only thing I question is why is this huge update happening so soon after the last huge update just a month or two ago it has to be one of two reasons one being they are yet again tweaking the app to try to trick everybody to taking two and three and four dollar orders OR Is this something absolutely knew from DoorDash and are they changing the app and benefit of the Driver’s or the Customer’s? I doubt it.

[@dulcedurante4126]

I'm in Orland Park, IL: NO EMAIL or NOTIFICATIONS in app either

[@mikesaintjulesmusic]

So completion and on-time rating if maxed out alone will get you silver. If you sprinkle in a decent AR you can get to Gold. Seems good in theory.

[@YourDriverMike]

Those don't even need to be maxed out and you'll get 65 points. Still waiting to hear the thresholds of getting that 30 point OTR if the percent range is so wide: 91-100% but point range is only 29/30.

[@cassandrajenkins8240]

I have not received any email so far as of today.

[@legendvalley]

East central Ohio No email they did send out a new permit for beer. So dizzy from all of this.

[@stevewoodyt]

8:32 it’s called the not coming out of pocket strategy lol

[@calmyourmind5665]

I feel like they are going to see less crappy orders delivered, because of the lax acceptance rate and decide the program doesn’t work. When instead, the answer would be to give out a higher base pay, so we are incentivize to take more offers.

[@patricethorpe9430]

I agree. Their idea of high paying isn’t my idea of high paying. I’d like to know what is their plan for customer’s tipping

[@ChoppazNBopaz214]

Orders cancelled because of store issues should not bring down the completion rate

[@StofleTheBadger]

If the order is canceled because the items aren’t there you are not penalized

[@ChoppazNBopaz214]

@ no but things like restaurant /store taking too long or any other issues should not affect us dashers in anyway

[@StofleTheBadger]

@@ChoppazNBopaz214 As a platinum dasher after 10 minutes you can cancel the order in my zone with no effect on the rating

[@YourDriverMike]

I like that, yes if we need to mark why it's being cancelled something like store has technical issues; store did not receive offer; store closed etc it should not affect CR. DD DOES allow you to unassigned without CR penalty in some scenarios and it will say that in your pick up screen.

[@ChoppazNBopaz214]

@ yea im not sure what determines whether it affects the CR or not cause you are correct sometimes it affects it and sometimes it does not

[@jaygunny8402]

What areas will it start in first?

[@Eaglemadhatter]

I dash a few zones in my metro and certain ones will kill your acceptance rate quick. Let's do $5 for 20 miles out to nowhere 😅😅

[@YourDriverMike]

Do you feel this will be an improvement since you won't be required to hit 50/70% AR if you want DR?

[@internetgod5407]

Here in the Charlotte area these things always seem to roll out late I'll probably see it in 6 months

[@imjody]

This is how it should be done! Bravo, Doordash. I personally like the change a lot. If this comes to my market, I will be Platinum with 80 points. :)

[@bijou3000]

My on-time ratings took a hit almost a year ago for a shop and pay orders and it never, ever goes up, no matter how many times I'm early or on time. I feel really jerked around by every change.

[@diannaharmon8408]

No did not get the email, .but then my sister is getting the crimson card and I have heard nothing about that. I've been dashing longer than she has, and more than she has, as I am doing it full time with no other gigs...I've signed up but was put on waiting lists.

[@JBharvey1984]

They never tell me anything, I found out about v1 when it changed, the scheduling changes so I wouldn't be surprised if I get this

[@matterb2549]

All the tiers don't mean a thing ive sat next to silver dashers and they've received "silver status" offers while im a platinum dasher with no offers

[@mattinomata4031]

Hi, Mike! I dash in the greater Seattle area (not in the City of Seattle where some crazy ordinances exist) and haven't gotten any communication on the new criteria from DoorDash as of 12/18.

[@sierra-legacyavila]

No, I never got an email about this happening. I found out about this new tiered system from KZbin

[@BostonTom]

For me i was platinum went on a 10 day vacation and in those 10 days went under 100 rolling deliveries lost plat and went to silver and then I could never get enough schedule/ time to get back over 100 deliveries because it only gave me 30 mins dash nows when busy and then schedule is always booked up unless its at 3-6am when everything is closed here

[@Judi-lm2fj]

No email here in WA state yet

[@ARMYGIRL3327]

I will ONLY take every offer if it's a slow day , and I switch to EBT!!

[@steventhompson4278]

We all need this now

[@420robbigp]

Nothing in Minnesota yet

[@seansmith869]

I'm a platinum dasher in Maryland. I have not received the new program rates. Hopefully it's a lot better. I'm sitting right around 75% AR right now.

[@cathleendemasi992]

Nothing in Maine.

[@daveolson5401]

Have not received the email yet - (Northern Chicago Suburbs)

[@jamiemichelle1291]

No email Western Arizona

[@laurascoltock4520]

I’m in Az. I still have that metric you showed at first as far as I know maybe I didn’t see it yet

[@renegadelegacy8457]

Let people schedule for more than 30 minutes and make being platinum worth it. All orders i get on EBT should be 3$ tip or higher. Also EBT should apply to when you are waiting in a hotspot.

[@albertgutierrez7036]

My on time has been stuck at %92 for 2 years now it has never moved and I'm a full time dasher. Stores here are the worst when it comes to giving me the order during the window they put in sometimes I'm waiting like 15 minutes for the order. I have to becarefull with shop and pays now as those can get me into trouble with the long lines and hard to find small items. So is this rolling does that mean I can take a month off dortdash come back and still have platinum.

[@vikings7683]

You will only need need 50 lifetime deliveries, not 100 in 30 days. The rolling 100 will still be in affect for the rest of the metrics. AR, CR, and On time/early. But again you will not need to maintain 100 deliveries, within 30 days. So in effect, not dashing for a month, would not drop you out of Platinum. So as long as your other stats were high when you last delivered, and you've had at least 50 lifetime deliveries. You should be good.

[@albertgutierrez7036]

@ Thats good to hear my main rating is always high and my cr only falls to 98 becuase I'm cacneling to protect my AR. I just hope they get more strict with the main rating and dont let trash people bring you down but now I'm glad that I don't need to focus on my AR as much anymore and I can go back to multi apping like I used to i made more money lke that.

[@vikings7683]

@@albertgutierrez7036 Did you know you can cancel any order after 10 mins, even if the app doesn't ask you, which it does sometimes? To do this hit the question mark in upper right part of your order screen. Select I have a problem or Store has a problem. Then select Long Wait time. The second option needs to say that you can unassign without penalty. If it doesn't wait a little longer. But It usually works from 10 mins after you hit arrived. This keeps me a 100% completion. So unless its a high paying PLUS (catering) order. I usually unassign as soon as I can when using EPO. Also I mark "arrived at restaurant " as soon as app lets me when close to store. Can shave a mins or so off your waiting to cancel. Now on EBT, I never cancel as I am always being paid to wait.

[@ballardje31]

No email 😢 in MN

[@fredorta9026]

With your connections at Door Dash can you help me reach out to someone at the company in order to see it’s I could possibly be a test driver on this new pilot program. Thanks

[@jaycee5753]

Where are the links?

[@vikings7683]

Hit "MORE" on the description under his video, and it will show links.

[@Doorditch]

My experience has been that in a Big City it gets busy and your more likely to decline bad orders because your too busy and its inevitable to get low AR.

[@legendvalley]

If it gets busy or dark here pays more. weird

[@TheSideGigGuru]

No email, Denver market

[@DerrickJulien]

Based on being platinum or top dash for almost a year. They don't send you too orders just whats closest to you. Short dashes you get old or no tip ordets. The last two weeks all non tippers.

[@corvox2010]

I'm in the Pittsburgh area on an Ebike, And still dont see this? When does this start, because as now I am gold and cant doordash on an ebike in Monroeville they want me to ride to Pittsburgh for dash now. If this start I would become platinum over gold, Since I am on an ebike hard to get the 100 orders in due to weather...

[@_joestop5]

Are the people who dash on a more frequent basis going to get higher priority than those who dash sporadically, assuming they have the same total of points?

[@vikings7683]

I am betting the higher your numbers the better your orders may be. Sure you will still get some crap, but with higher dollar orders scattered in. I have been playing around with EBT, and when below 70% I do not get as good as I do when above 70%. Also seems EBT is still able to get many catering/large orders. Although I only see the catering orders if above 70% and they become even more frequent after 80% AR. Seems it also has to do with how customer rated you. A customer that gave you a 5 star rating, will often be a repeat customer for you. For me about 60% of my customers are regulars, and all tip fairly well.

[@nccf2007]

I did not get the email

[@chrisbrookssr]

Here in indiana. Got emailed last Friday and sunday about it

[@dianaenglehardt3240]

where are you? In NE IN (Ft Wayne metro) and did not receive it.

[@JBharvey1984]

When you get the "on time rate" they reset your on time rate. They did that with me... I have 100% OTR when I had 95% with OTOE

[@yvonnewhite1205]

I didn’t get anything in the Twin Cities

[@paulbrule3529]

Still nothing in my market. Is this a pilot also?

[@patricethorpe9430]

Their idea of high paying isn’t my idea of high paying. I’d like to know what is their plan for customer’s tipping.

[@biggiesmalls657]

I didn’t get an email but I’m not in a big city

[@ARMYGIRL3327]

My app changed,but I never got the memo 😒(TN)

[@ronaldtapp7299]

Are many dashers taking up the pay per time ???

[@vikings7683]

I have been doing it for about a month now, on and off. I still see my regular customers which is prob 60% of my deliveries, and they usually tip well. So instead of the $2 base pay on Earn per offer, I make min $5 base pay up to $14 base pay avg, plus tip makes it better. If you are Platinum and do EBT you will see catering/large orders, although DD may cap that at $30 customer tip to you. Earn per offer will get orders over the 30$ tip threshold. But tips over $30 are rare, so doing EBT seems to make me $5 to $10 more per hr, depending time of day, and when you use it. I do EBT during the day until dinner shift. At dinner shift I do EBT from 4 pm to 7:30 pm and then switch to Earn per offer. The reason I do EBT at beginning of dinner rush, is this is the time you will most likely be waiting for order to be ready. You are being paid to wait, unlike Earn per offer, where you are waiting, and base pay isn't gonna go up. Example based on $16 per "ACTIVE HR". This is from accept to delivery. Earn by offer order $2 base pay, plus $10 tip, is gonna pay you $12, no matter how long it takes you. Same order on Earn by time, and takes 30 mins to complete, So $8 base pay plus $10 tip is $18. If order takes and hr to complete add another $8. So $26 for that order. There is a time and place to do EBT or EPO, but probably much less stress doing EBT.

[@MTALinkTransit]

Doordash should kinda be easy especially when we want to keep that platinum status because it's like i got to keep doing deliveries Nonstop to keep that platinum status

[@Brandon_Lee_Music]

I received the email and I was supposed to get this but it isn’t being reflected in my app! I should be platinum with the new system but I am nothing still. Area is Syracuse, NY. Anybody else have any issues? It’s more than just a visual issue in the ratings tab because I received hidden tip orders with no + sign. I did do pretty decently so I suppose the order selection for me could have been platinum based but I’m just not seeing anything about it on my end; no updated rating screen and no platinum banners/+ sign on offer screens. Anybody have a similar issue? 🤔

[@stevewoodyt]

3:21 Is it possible that drivers being less upset with the system would help them? Yes. Do I believe that’s why they are doing this? Absolutely not. 10:11 completion rate should be most important. They need to address the long waits at stores though.

[@vikings7683]

Unless the pay is worth it , you can unassign any order after 10 mins, and it does not affect completion rate.

[@stevewoodyt]

@@vikings7683 is that how its supposed to work? im not sure that it really does. who knows. theres no way to check anything to see what is really going on. I know they stole tips from me but i have no way to verify.

[@rgboyte]

Wow ! 😮

[@douglasdyer366]

lol. Watch them change the rolling system with declines to a weighted scale that gets faster the more you decline. Decline first order thats 1%. Every decline doubles it lol.

[@ctothej28]

No email, SoCal market

[@Brxnkie]

Okay but what markets they say limited markets but don’t say what markets

[@PonziZombieKiller]

I just accept orders that are 20 miles away. Then once I arrive to pick up, the order is canceled. Doordash is great if you want ro drive around and not get paid.

[@Moneyme5605]

😂😂

[@ARMYGIRL3327]

So basically, I have to have Dash Support on speed dial 🤔 Every time im in traffic, so my metrics don't get affected i have to call? If the restaurant is taking a looooooooot of time, call DS and let the babysitter know so i don't get screwed??🤦🏼‍♀️

[@maxi-me]

As someone who rarely logs onto DD, I don't welcome this. The necessity of commitment to the present rewards seems to have alleviated Uber of over saturation and thus improved the volume of resonable offers....

[@Scarlet01812]

My stats are pretty high but I stopped doing DD a month ago. Got sick of the 100 BS. I’m lucky and don’t need the income. But I won’t dash again in Las Vegas until this program starts here

[@whysoserious867]

Well one of them ratings never change

[@vikings7683]

Yeah, completion rate. But they are changing it to reflect on your past 100 deliveries. Before it was calculated by how many mins you were late, and why you do not see it move much , if ever. Mine was 96% for few yrs and 2 weeks ago it went to 95%. At one point 3 yrs ago it gave me decimal ratings, like 97.276453% lol But like I mentioned it will be for your last 100 deliveries. So if late on say 2 deliveries, your will be at 98% until the rolling 100 happens.

[@JaisNurseJoi]

Both chart A and chart B equal 72 points not 75

[@dblack0325]

Correct. Dasher B should get 0 points for the top row and both are wrong in the points per percentage for the last row. If corrected Dasher A would have 80 and Dasher B should have 74.

[@johnseit4873]

Hey Mike do people realize that you fate is in the hands of the customer we can control our acceptance rate we can control a completion rate and we can control our on-time rate, but we do not control our overall customer reading so if you have 80 points and you get free customers or four customers having a bad day because you forgot the drawers or the restaurant did impact your order right or there’s no napkins in the bag customers can give you a bad rating and that will drop your acceptance rate so I don’t know if I like this because at some point, the customers have a hold on this

[@unitedweare2537]

It’s official I’m in Destin fl

[@angelalietz3712]

Metro Detroit - no email

[@photoguytn]

They need to do away with the whole scheduling. Wouldn't they just want more drivers to fulfill orders? Why have dashes, just make the entire shift a dash. Rewards maybe to just determine quality offers, but never to restrict someone from just going online. Who's bright idea was to have drivers set up "dashes" anyway? Just go online and offline at anytime by default and always. Having a scheduling feature goes against the whole point of having more drivers online at the same time. More drivers mean more to fulfill. So why would they deny drivers from selectively choosing to go online. Also, Doordash needs to get rid of trash businesses from their platform. Only put quality merchants that will bring quality customers. Get rid of the Taco Bells, Burger Kings, Popeyes, basically all fast food. Only put high quality merchants so we no longer have low quality trash customers. Make Doordash a true luxury service.

[@vikings7683]

Taking out fast food, would be like 60% of their customer base. Also there would be no more late night dashing, as thats all that is open after 9 or 10 pm..

[@soulstitch18224]

So basically if my customer rate drops past 4.7 and all others are 100% i keep plat rank. Only bc customers don’t leave reviews so I got 69 reviews out of over 500 dashes

[@jasonallen169]

All these stupid games just to deliver food lol.

[@Moneyme5605]

😂😂

[@jeffbishop7602]

If everyone is Platinum then no one is Platinum

[@maryretireddasher-grubhubf1259]

I am gold but never get to platinum with this I’ll get platinum if no 100 deliveries required yea

[@sierra-legacyavila]

This sucks! I prefer the old system. I can't even get a delivery even when I'm in a hot spot and my acceptance rate is now 68%

[@bricerae4077]

DoorDash has only turned a profit one quarter in the last five years. They can’t afford to pay driver’s more, and customers don’t want to pay Uber or Lyft prices for their food.

[@patricethorpe9430]

DD’s idea of high paying is a joke. $4 for 2 miles comes thru as a high paying order. Not in my world.

[@CadddyAdddict]

It's NOT NATION WIDE YET MY G.

[@TheClubbinator]

Here in OKC and DD has my email address and never ever emails me 😡 So much for the support

[@Eaglemadhatter]

OKC dashers are the best dashers 😊 hey from the OKC

[@Geoffreys-adventures]

I hope it will help me make more money 💰

[@nadjanickerson7206]

Nothing in Alabama

[@Liltimeleft]

When are you all going to learn to say it right? It's not cherry picking. It's tossing out the turds.

[@FasterDrivers]

I love how they are struggling to come up with ways to make their app more profitable!😅

[@internetgod5407]

This would be awesome for me I've been driving for 2 years my completion rate has never been below 95% my customer rating has never been under 4.9 my on time 96% I finally will be released from accepting shity orders🎉🎉🎉🎉🎉🎉🎉🎉🎉

[@TODD7]

This is a better program than the old one it's replacing by far.

[@lynnettetrent1093]

Noooo

[@ryanalter9256]

I don't feel very flexible perhaps need to do some yoga

[@brandonrobertson1696]

You are overexplaining something that won't stay in place.

[@oldspiced]

you talk a lot of fluff and repeat yourself just to draw the video length out for more ad revenue? kinda lame

[@YourDriverMike]

Sorry you feel that way, I try to present as if I were teaching as I really am teaching this not only to myself since it's new but to viewers. Repetition and emphasis are necessary when making points. I include video chapters in all videos and actually trim down the duration after streaming to make the video shorter not longer.

[@DavidMontgomery-q1n]

Nope not at all

[@robertallison9653]

This new pilot sounds like absolute garbage! There is no specifics, it's a guessing game based on each stat. It hides too much and is too complex for anyone to figure out on the fly. PS, Doordash broke the view shopping items list before accepting a shopping order. They ruined a feature that helped out a lot!

[@eddiereyna9496]

Still works as of yesterday here in Northern CA

[@oldenk]

Stop playing PACMAN

[@neveragain733]

Its emotional abuse

[@daproyaknow7056]

I HAVE 3 DD ACCOUNTS IN TORONTO...I PAY NO ATTENTION TO THIS GARBAGE...THIS IS ONLY FOR LOSERS WITH ONE ACCOUNT!!! 🤣🤣🤣🤣🤣🤣

[@soulstitch18224]

So basically if my customer rate drops past 4.7 and all others are 100% i keep plat rank. Only bc customers don’t leave reviews so I got 69 reviews out of over 500 dashes