Zoho CRM Tutorial for Beginners | Get Started with Zoho FREE ALL-IN-ONE CRM Software

[@jimcodromac4025]

Thanks Steward - in just 24 minutes you removed the daunting mystery of this CRM. I now feel most confident in using this CRM. Great job on illustrating not only the "What" but also the "How"

[@StewartGauld]

Glad it was helpful! Thanks for your feedback!

[@Simonjose7258]

Step 1 us to become a Prospective Customer. Step 2 is to become a potential customer and Step 3 is when you become a customer. Smart 🤓

[@StewartGauld]

Hey! Awesome!

[@woojet]

This tutorial is better than the 1:1 demo with Zoho’s actual sales staff that I had a week ago

[@StewartGauld]

Thanks!

[@shashwatshukla7749]

Hey mate, i am from India and your videos are really helping me out. Good work mate.

[@StewartGauld]

Glad you like them! Cheers mate

[@safijurrahman337]

I'm zapier expert if u need to setup your automation kindly you can deal with me Hope You'll be satisfied if u wanna hire me for setup your automation reply this comment Thank you

[@umarhasnain7369]

@Ignite CRM That's bad marketing, bot. Show this message to your boss you freakin hell bot

[@1oakremodeling483]

Hey did you try zohoo? have you ever tried Equipt? should try it mate

[@woopit2011]

Geez - - This is a really good overview in less than 30 mins. Bravo and thank you!

[@StewartGauld]

Thanks!

[@mukarramkhan9889]

thankyou so much i am glade to see this video it is very usefull for me im a studend and i have an university assignment about zohoo login and working and i was looking very helpless but after seeing this video im very confident about zohoo

[@StewartGauld]

I’m excited for you! Thanks for your comment!

[@tasty_ai]

Great Intro. Fast and precise.Simply Perfect for beginners. Thanks !

[@StewartGauld]

Welcome 🤗

[@TheMrsSusso]

This video was absolutely excellent!!! Thank you so very much for the informative video!

[@StewartGauld]

Glad you enjoyed it!

[@10briggy]

Thank you so much Stewart 😊 You are such a gorgeous teacher. Love all your Videos, your voice and explanation make it easy to follow up and understand👍 without being bored. Good Job👏👏👏

[@StewartGauld]

You are very welcome! Thanks for the lovely feedback!

[@oluwamayokun6128]

Thank you Stewart you really relief me stress and prepare me for my new job☺

[@StewartGauld]

Welcome!

[@noumankhanwazir87]

This software came in my exam .tutorial helped me ❤️

[@StewartGauld]

Glad to hear that!

[@PB-kl1rj]

Thank you so much for this amazing CRM tutorial!

[@StewartGauld]

You're very welcome!

[@menchiedelosreyes5591]

Thanks Steward. Well explained and very detailed. Warm greetings from the Philippines.

[@StewartGauld]

You are very welcome!

[@JonnaPama]

Awesome. Amazing Video. So clear and straight forward Thank you so much Stewart! I appreciate this tutorial so much.

[@StewartGauld]

Your welcome!

[@michellejesseevincent2542]

Thank you so much, Stewart-this was great!

[@StewartGauld]

Glad it was helpful!

[@jetamiemaster]

OMG. Thank you for these very detailed explanation. It helped me a lot.

[@StewartGauld]

Glad it was helpful!

[@jeremiah_Goodman]

Thanks, Stewart. Very profound and a great learning.

[@StewartGauld]

Your welcome.

[@Behappyalways309]

Very Clear & Very Informative. Thank you for sharing.

[@StewartGauld]

Your very welcome 🤗

[@juliusreypalomo1217]

Thank you so much, Steward. Very easy to understand. Looking forward to more videos. 😊😊

[@StewartGauld]

You're most welcome!

[@biawak42pai]

Thank you! I learned a lot from you

[@StewartGauld]

@@biawak42pai I’m glad:)

[@carldocallos9749]

Hey man, thanks so much for this. This video was really helpful. You have a good one mate, cheers!

[@StewartGauld]

Glad it helped!

[@robertkafulu1577]

Stewart...you are amazing, thanks for these videos.

[@StewartGauld]

Thanks for watching!

[@mansisharma7486]

Its really helpful to have a intro for a beginner

[@StewartGauld]

I'm glad!

[@maiaguelo23]

Great tutorial you got there mate! Im now ready to find future future clients for my lead generation services. Thanks! 😉

[@StewartGauld]

Best of luck!

[@DigitalnBusinessGuide]

Clean explanation Gauld....!!! Thank for it man.

[@StewartGauld]

Happy to help!

[@strawberrypamatian4584]

Thanks for this clear explanation of how to use Zoho CRM.

[@StewartGauld]

Glad it was helpful!

[@madhu6290]

fabulous tutorial! thanks for posting

[@StewartGauld]

You are so welcome!

[@OceanicDelegates]

Thanks! that was easy and helpful

[@StewartGauld]

Glad to hear it!

[@njnow2000]

Mandy Thanks for the introduction, and it is Comprehensive

[@StewartGauld]

You are welcome!

[@zillurrahman2353]

Thanks Stewart for this nice tutorial, Its easy to understand that way you explained. Hope we will get more video....

[@StewartGauld]

Cheers mate, glad you got value.

[@achinijayamaha6418]

Thank you for the good introduction

[@StewartGauld]

Hi mate! Your very welcome!

[@s1228t]

Very useful! Thank You

[@StewartGauld]

Your welcome mate!

[@joshuayepez2539]

Thanks for this mate, I learned alot from this tutorial

[@StewartGauld]

Glad to hear it!

[@PeaceDike-gs2pl]

This was very helpful. Thank you 🙂

[@StewartGauld]

Glad it was helpful! Thanks!

[@markjohntingzon9814]

Hi bro, keep up the your good work, your video is very helpful, consics and straightforward.

[@StewartGauld]

Glad it helped! Thanks Mark.

[@ContentScientist]

Does this integrate with WordPress, Memberpress, and ConvertKit?

[@StewartGauld]

Sure does!

[@officialsuneharajpaul]

Very informative video 🎥👍

[@StewartGauld]

Glad you think so!

[@normalynruelos2469]

It's very helpful and easy to understand. Thanks for this video :)

[@StewartGauld]

You're very welcome!

[@aue_terina9136]

Love the video 😊 I cant find the free one like yours it keeps taking me to the free trial

[@StewartGauld]

Hey mate, You can always downgrade to the free plan after giving the trial a go.

[@FaizanFitness01]

In order to start a cold calling Can we upload a consumer data in CRM to call consumers I need to start my virtual call centre so I believe ZOHO should be the best software for outbound calling

[@StewartGauld]

Yes you sure can.

[@Chalkandstarch]

Great video! Helped me decide I may need a different CRM. Any suggestions for a staffing company that needs to onboard several different clients? I need something that takes care of the paperwork and agreements with my clients.

[@StewartGauld]

Hey, This would be a great CRM. You could also look at using HubSpot.

[@ngangakaruepaul]

Thanks for the tutorial

[@StewartGauld]

Thanks!

[@BballSpiderMonkey84]

Very helpful ty!

[@StewartGauld]

Welcome!

[@henrylynk]

How long would you say it will take to set everything up, If I was to pay someone from upwork to do this how many hours would be fair?

[@StewartGauld]

Hey! Depends on your organisation size and complexity.

[@mzee3917]

Great work. Perfect 🥰

[@StewartGauld]

Thank you! Cheers!

[@kayciherring1227]

Hi, thanks for you helpful tutorial. Wondering if it is possible to change the Lead Status names to be more suitable to my business?

[@StewartGauld]

Yes you can!

[@angel-pu7su]

You are an amazing teacher. Thank you so much.

[@StewartGauld]

Your welcome!

[@icygroovecreamery1591]

Great tutorials. thanks Stewart. How can I integrate Social media accounts to my Zoho CRM? Can I track Social Media leads with my Zoho CRM?

[@StewartGauld]

Hey mate, Yes you can, first I would look at integrating Zoho campaigns and integrate this of managing leads from different platforms.

[@zoltanzerohero3099]

Nice vid! Thx

[@StewartGauld]

Welcome 🙏

[@4434cole]

Thank you for sharing this wonderful information

[@StewartGauld]

Glad it was helpful!

[@akansha1591]

Thanks you ☺️ your video very helpful for me 👍🥰

[@StewartGauld]

You are welcome 😊

[@soulwavegpr8684]

amazing and simple explain thank you

[@StewartGauld]

You are welcome!

[@anthonyreuterink2835]

Hi Stewart, How to pin the ZOHO crm to my desk top. Thanks Anthony

[@StewartGauld]

Have you downloaded the app onto desktop?

[@heather77marie]

awesome tutorial video Stewart. thanks a lot. Just a question, would I be able to transfer all my information in this free CRM if say my company moves to another CRM if they decide to switch?

[@StewartGauld]

Welcome! Yes you sure can. It’s easy to export and then import your data into another CRM. Have you seen our Bigin CRM by Zoho tutorial?

[@zaidandhman7687]

I would be grateful if you could make a video about Zoho Bigin CRM.

[@StewartGauld]

Hey mate, We will be releasing a Bigin tutorial in a few weeks.

[@jsg2196]

That looks good...👍👍

[@StewartGauld]

Thanks mate.

[@denicedunker2383]

Great video. One question can you sync your calendar to make calls from your leads or contacts on a daily basis?

[@StewartGauld]

Hey Denice, Yes you can.

[@dolphloeb650]

Nice presentation and appears to be very user friendly.

[@StewartGauld]

Thanks Dolph! Pretty straight forward.

[@markkuporvari2938]

Thanks, Steward, for a great introduction to the subject! I was wondering that can you have in the same resource management system all other contacts of a small business - or how would you save the contacts of stakeholders, mentor-like info providers, maybe contacts for a joint webinar, or maybe a guest to a podcast? They are important contacts for your business but not members of your sales funnel.

[@StewartGauld]

Hi mate! Thanks for watching. Again similar to my last comment in HubSpot.

[@vivianonwucha6089]

Thanks

[@Temaryn]

hello, great vid! is there a way to categorize contacts/customers, like Antony is a grouchy one, so when Antony calls me I will already know he is a "grouchy" one, if that makes sense?

[@StewartGauld]

Hey! Yes there are many ways you can do that with notes, tags or segments.

[@Temaryn]

@StewartGauld thank you!

[@christianaadetuase9147]

Thanks for the information. Please where do I see all the information already imputed? Or do I need to open each task bar one after the other to view information there. For example, if I want to see the information on Deals, do I have to click on deals to see the existing information already in it. I would appreciate your response. Thank you

[@StewartGauld]

Hey Christiana, I'm not quite sure about your question. If you need to see all information/activity about a deal or contact you will need to open each one.

[@mdr959]

You can add the fields which you think you will need to see regularly in the list view itself. So you need not open the record instead you can scroll the horizontal scroll bar to view the necessary field info from list view To add the desired field in the list view, click on “Manage columns” in the list view and add the fields which you need

[@daniferriercoaching3874]

Thanks so much :)

[@StewartGauld]

Glad it helped!

[@tapashchatterjee3512]

ZOHO---An Appreciable CRM-Support System To Facilitate The Start-Ups In INDIA.......

[@StewartGauld]

As well as being used all over the world now too!

[@provatooNET]

Hi Stewart thanks for your video. Please, do the same video with freshsales

[@StewartGauld]

You are welcome! I will look into this. Cheers!

[@REDHOTSPAM]

Can ZOHO CRM be set to communicate with a form from my website to generate the lead in ZOHO CRM?

[@StewartGauld]

Hey mate, Yes of course. There are a few ways you can do this.

[@dolphloeb650]

How do you prepare quotes and turn them into purchase orders? Can you take me through this process. Thanks

[@StewartGauld]

Hi mate! Thanks for that. I will not that down for the next deep dive into Zoho. Cheers.

[@JoJo-st4td]

Is the CRM accessible via the net or do you need to download the system onto your laptop? Are you able to work on the CRM system offline without WIFI? Can you upload customers documents such as paspoort copy, etc, etc to each customer profile?

[@StewartGauld]

Hey Jo Jo, Yes and Yes, you can use the web version or app. Yes you can upload this info.

[@sj407407]

Thank you. very helpful.

[@StewartGauld]

Glad it was helpful! Cheers!

[@saint7210]

Can you add or edit fields in the "Accounts" tab. For example, can you add/edit one of the data fields to better match data you'd like on file for you accounts?

[@StewartGauld]

Hi mate, yes I believe you can create custom changes to fields under your accounts.

[@andrianakok4247]

Hi Stewart, thanks for the amazing tutorial. What CRM would you recommend for small business to manage their sales team activities? (One that has android app and budget friendly.)

[@StewartGauld]

Hi Andrianna, I would go Zoho or Bitrix24. Depending on your team size you might be able to get away with the free plan.

[@automaninternationalltd7870]

@@StewartGauld could you do a detailed recommendation? Like our team is around 8 person , which one do you recommend? I have start using the Zoho book , found it’s convenient, and cost effective. But for CRM , it’s charged by Users. Found it’s a little bit expensive. So can you plz advise? Thanks

[@maeetrixx5228]

Just a question, if I delete a note or activity will the other user be notified? or will it reflect somewhere?

[@StewartGauld]

Hey mate, They should be able to see this in activity.

[@khawar4]

Thanks!

[@StewartGauld]

No problem!

[@aisyaatiqah4784]

Hi, may i know did crm can search all the datas from other website? and how to do it? import the excel or what?

[@StewartGauld]

Hi Aisya, Sorry, I'm not quite sure what you mean?

[@raybossa]

Great video! But let's say that my client, after using Zoho for a few years, leaves Zoho for an ERP system, because his company grew larger or was bought by a larger one. Can he download all his clients' data in a CSV file (so he can upload it in his new platform)?

[@StewartGauld]

Hi Raymond, Yes you sure can! It's quite straight forward. You can also get in touch with Zoho and request them to support you on retrieving the data.

[@sr7572]

Is ZOHO user friendly with Microsoft 365 or should I unsubscribe and switch to GSuite for the needs of a small recruitment start-up company? Also, is there any step-by-step guide on how to integrate ZOHO to my website in order to automatically collect data via custom intake forms? Thank you

[@StewartGauld]

Hi mate, yes Microsoft 365 is equally as compatible with Zoho as G Suite. We have not put one together, however, you can use Zapier as a tool for free to connect your website and Zoho together the way that you like. We have a Zapier tutorial to give you an idea of how this can work.

[@birbirikos1]

@@StewartGauld Would it be possible to have that Zapier link please. Thank you.

[@StewartGauld]

@@birbirikos1 Here it is here mate: kzbin.info/www/bejne/oKPYZZlmdtB9q68

[@birbirikos1]

@@StewartGauld Thank you indeed

[@annick2276]

Hi Stewart! Excellent tutorial! Question: I have need for having a contact with multiple organizations. E.g.: I have a program for school groups and have a high school Choir teacher who is also a girl scout leader and has a church youth group. I need to connect her to all three organizations. Further, manytimes the teacher or coach leaves for another school and I need to disconnect them from their old school and attache them to their role in the new school. Other CRM's do not allow this. Does ZOHO? Any advice? All my respect!

[@StewartGauld]

Thanks! Yes you can use most CRM's for this however, you can use the free software Zapier to connect all your activities together that a simple CRM by itself cannot do.

[@daniferriercoaching3874]

What is the difference between a contact or a lead? What if they just ask you to send them more information?

[@StewartGauld]

A lead is someone that you are moving through your pipeline. A contact is not a lead yet. But you can still engage with them via email or other medium.

[@worldofexperiences]

Thank you for this interesting tutorial. I would like to know if this Zoho CRM can be connected to more than one email account? And if we can import contacts from different places (outlook contacts, gmail contacts, excel sheets, other crms...)

[@StewartGauld]

Hi mate, yes you sure can. And yes you can import contact by multiple methods.

[@biancameeuwissen5676]

@@StewartGauld Thank you...i will have a closer look. Could you help me with easy steps to transfer data from Suite CRM to the free Zoho CRM (we want to start with the free version to check it out, but when we like it we will upgrade to the professional version). Give me your referral link, as we will step in thanks to you!

[@alyaamaisarah2270]

How to do automate email remind send for payment collection?

[@StewartGauld]

I'll look into this!

[@sarangahmed5396]

really helpful thank you

[@StewartGauld]

Glad it helped! You are very welcome.

[@ronygeorge1996]

Is there any free certification course available for ZOHO CRM?

[@StewartGauld]

Yes you can find one over at Zoho's site.

[@ronygeorge1996]

You are the only mentor for me in KZbin who actually replies to the queries. Thanks sir. May God bless you a lot.

[@bhanuprakash9999]

What is the difference between Lead and Contact ?

[@StewartGauld]

Contact are ALL your contacts. Leads are potential customers.

[@RonaldCoachRonaldMalabanan]

How did you go from Standard view to Stage view???

[@StewartGauld]

Hey mate, You can switch between the different view types.

[@simplyselling]

I just created a template in beefree and now I’m trying to find a way to import the template into Zoho. Is there a way to do this?

[@StewartGauld]

Hey, I will have to look into this.

[@afrorireads2556]

really helpful

[@StewartGauld]

I'm glad! Thanks!

[@lelemsimango3581]

Thank you for this awesome video. Can you do a Zoho People tutorial?

[@StewartGauld]

Hi Lele, Thanks for your comment. I will look into this. Thanks!

[@SK-qj3oj]

what's the difference between contacts & leads?

[@StewartGauld]

Contacts are leads and customers. A contact becomes a lead and then they pass through your sales pipeline and hopefully become a customer (closed deal)

[@Peniel-CP]

I don't know if I understand this well Can I use Zoho to draw Traffic and reach customers to buy my products or view my whatsapp status?

[@Peniel-CP]

Waiting for an Answer sir? God bless you.

[@-Corvo_Attano]

Wow wonderful explanation Brother ... Subscribed ❤️

[@StewartGauld]

Thank you so much 🙂

[@awesomevideos7565]

HI Stewart, can we also use Zoho desk for free?

[@StewartGauld]

Yes you can!

[@awesomevideos7565]

@@StewartGauld Thanks for the quick reply, I got the free CRM but when I Open the Desk account I got 15 days trial, Is there any way I convert the trial to a free account. Thanks

[@StewartGauld]

@@awesomevideos7565 in your setting you can down grade. Or you will automatically downgrade to the free plan (as long as you haven’t added your payment information).

[@John-f26]

Do we have to pay amount after creating app for downloading.

[@StewartGauld]

They offer a free plan. Therefore, no.

[@John-f26]

@@StewartGauld sir I couldn't start creating app on this may be I domtnjave ideas Actually I want to creat app that can be intrigate with pos system can we intrigate it. Please help me sir

[@Islamic-Naats-n-Video-Channel]

Thanks Buddy

[@StewartGauld]

No problem 👍

[@robercrombie_]

Hi dude! How can u apply this crm for a law firm? I see everything is about selling products, not services, and I dont think it will be the same. Cheers!

[@StewartGauld]

Hi mate, You sure can.

[@Felix2001G]

What to do with an existing customer who's ordering again?

[@StewartGauld]

Hey Amanda, What do you mean?

[@mspotatohead9899]

Thank you

[@StewartGauld]

You are welcome mate!

[@manasishah211]

Can you have multiple users on the free account, and how to do so?

[@StewartGauld]

Hi mate, Yes you can have up to 3 users on the free plan. Click Setup then Users and Control and then Users. Here you can go ahead and click Add New User.

[@daphnedaph8003]

Thank you

[@StewartGauld]

You're welcome

[@kelvinnderitu254]

Hey how do I add users ?

[@StewartGauld]

1 - Click on the settings icon at the top-right corner. 2 - Then click 'Admin Panel'. 3- In the new window, Click on 'Users'. 4- Click on 'Add User' and enter the email Address of the recipient you want to add/invite. 5 - Then 'Save' to add/invite users. Hope that helps mate!

[@PaulVMitchell]

FREE FOR 14-DAYS ? BUT I LOVE THE PRESNETATION

[@StewartGauld]

If your using a paid plan. They do offer a completely free plan too.

[@charliemacreviews]

I provide training- can I send out a text or e-mail to remind ppl for required refresher training

[@StewartGauld]

Yes you can using Zoho's email marketing tool.

[@charliemacreviews]

@@StewartGauld Awesome Thanks for the prompt reply