Zoom Remote Control: Makes Support as Easy as 1-2-3!

[@kaolythaopsychosweetieandm9794]

We use zoom for virtual appointments. This is awesome now because sometimes patients have trouble with their zooms and its awesome that we can do this.

[@dottotech]

Absolutely!

[@jeffmartz8267]

Your opening comments on this video are the the best the internet has to offer! I loved it!

[@marinaking2431]

This is very helpful training!I teach a lot of older people how to use zoom so they can participate in our worship services. They are just times when I can't explain things to them and need to take over remotely. Thank you for instructing us on how to do this.

[@dottotech]

Glad it was helpful!

[@jens-peter-jacobsen]

Using this feature all the time. It is essential for my work, where I share my screen and shows my customers a drawing of their new garden (I am a landscape architect) and they can easily take over the screen and point out something for me. Then I take over again and draw some more on the screen. Can't run my business without it... And the feature where you only share a portion of the screen. I think that Zoom maybe took the name from that feature... Keep up the good stuff. Always watch your videos.

[@dottotech]

I think I’m always the last to know! That sounds like a very cool use case.

[@melissakosubinsky5575]

This was great Steve! Of course your content is great, but I could find tons of videos with similar content. Why I love YOUR videos is the way you explain details, you answer probable questions that could come up, your pace (many other videos are much too fast for me), and with this one in particular, how you showed BOTH SIDES of what to expect and where to go on your screen. Finally, your concluding point about the settings was key! I watched another video where you showed polls and I can't find how to poll. But maybe it's in my settings. Thank you!

[@candacerivero]

DITTO for DOTTO Tech!

[@dottotech]

Thanks so much Melissa, means the world to me to get compliments like that!

[@rachellippman7722]

I need help with zoom

[@DolphinConsult]

I use this every time I’m teaching an online workshop - the participants love it 😃👍

[@scratchmasterp]

I'd love to hear how you use this Heidi. It would be great to hear how it's working out in a group setting. Can multiple users control the screen at once? Or do they interact one at a time? I'm wondering how child-friendly it is. I'm an English teacher so I'll be working with foreign students. It could offer them the ability to play PowerPoint games (matching, ESL board games, etc.). I need to know... 1. Is it strictly one person at a time? 2. Is it easy to wrestle back control of your laptop with one-click? (when I tested it with my girlfriend, it was actually quite difficult to regain control of my computer. I can imagine this would be chaos when teaching children!). 😂

[@DolphinConsult]

peter scratchley I have not tried with more than one at the time. Top center of your screen, there is a tool to stop others from sharing etc. It should be only one clik 😉

[@countrygirlinwoodscountryg9882]

Thank you for this demo. I plan to use this in my next class!

[@tmohair]

Thanks for the insights on Zoom! I use Zoom for masterminds, virtual leadership trainings and in this pandemic I have started to use it for virtual family gatherings and virtual Ministry meetings..... I am forwarding this particular video to about 5 people. Excellent insight!

[@dottotech]

Thanks for sharing!

[@daniellesmagic]

Great video! Thank you so much.

[@pablogefaellchamochin56]

Thank you Steve. Your tutorials are always very useful. Allow me to say that you are a Master in Communications! :)

[@dottotech]

Wow, thanks!

[@DavidPopowich]

Will really help me with my older friends needs

[@candacerivero]

You 2 are SUPER! Thanks so much for this quick, EZ and hugely beneficial Zoom setting! I can see how I could have used this TWICE in the past week, had I known then what I know now, thanks to Dotto Tech!

[@dottotech]

Great to hear!

[@keithdavis262]

Wow, this is just what I needed today. A brother-in-law is having problems with volume when doing Zoom, so I will help him out with this feature. YEAH!!!

[@dottotech]

Woo hoo! I love it when the timing is perfect

[@stevehallam0850]

Not just older friends! Cool feature I didn't know about.

[@michellechilders7143]

You are AMAZING! This will help many teachers!!!

[@bubblegirl6265]

THANK YOU, Steve. I am the tech support for my family and friends and have been using Teamviewer. The problem I have with it is they update it so frequently whoever I am helping has to constantly update their install before we can connect. It is so frustrating for those who I am helping. Love this! :) I just wish there was a way to remote control someone's ipad. Unfortunately, Apple won't allow it for consumers. I even emailed Tim Cook for special temporary permission to try to help my sister who was at home in hospice and struggling with ipad issues. I never heard from him. :(

[@dottotech]

Great feedback, I have not use team viewer but I didn’t realize that they needed constant upgrading. Although I’m not surprised as operating systems are constantly evolving. It sounds like it might be a good option for you, thanks for sharing. I’m sorry about your sister and I’m not surprised that Apple didn’t respond to your request.

[@SudokuGuy]

Great, but please move pointer slowly or make it larger and I could not see where April went to view options I. am assuming she went to the top of the page. to click on this. We couldn't see her do it. 10.23

[@LadyArtemis1975]

Ohhhhhh you have just expanded my training progran!

[@guitars0206]

Thank you so much. That is a feature I can really utilize. Will make helping my Mom so much easier for both of us. :-)

[@dottotech]

I’m so glad Victor that’s exactly what I was hoping to hear

[@alexm20112012]

Thanks Steve I always wanted to know how to use this feature . Great video Thank you

[@SpectralightPhoto]

Awesome sauce, Steve! Thanks for alerting us to this handy feature.

[@dottotech]

Happy to help!

[@kevinkarstedt4408]

Steve, this one is so GREAT! Thanks for sharing!

[@Russwho]

Thanks Steve - that's great. I'm thinking it could be great to use with a co-worker when we are preparing a client proposal so we can take it in turns to build and edit the same document.

[@dottotech]

Absolutely!

[@utyouba]

Are the settings you mention at 07:22 different for an iPad ?

[@edwardevans3897]

I love this feature

[@davidmckie7128]

I have used this with my mum to get her on a family call and it worked well. Mind you she hd not used her laptop for nearly 9 months so the big problem was getting her into the Zoom meeting. It ened up with me talking to her on the phone and having a video chat via messenger, with her pointing the phone at the screen so I could see what was on her screen and direct her accordingly.

[@ilham78]

Thanks man. My Zoom stock is going up and you are helping it🙂

[@dottotech]

Oh that was my intention all along!

[@Muurtegel]

Thanks for this video Steve. I'm preparing a remote user test and was wondering if/how Zoom could be useful. Definitely helped me set the correct permissions before we got started.

[@josmeeusen1136]

@dottotech TYSM! This is fantastic. Was searching for this and couldn't find one that works on my laptop.

[@wendyfreitag3649]

Thank you for the Zoom videos--you are a natural teacher and great communicator! I've seen how you use multiple monitors and I would love to see a video on using dual monitors to do presentations (PP or Keynote) and seeing all my students on the second monitor. I am using a MacBook Pro and have spent a lot of time watching videos, but I can't seem to figure out the settings--either on my Mac and/or Zoom. Given I have watched all your videos, I bet you will be able to zero in on how to do it with ease. Thanks so much.

[@phawke2]

This is a great feature that I had forgotten about. Thanks for the demo. Many times, the people having problems on a Zoom call are connected using an iPad or iPhone and the suggestions that people make don't apply. DO you know if the remote control works with those devices?

[@Dulcilady]

Peter Hawke I was interested in this as well. My sister uses only an iPad or iPhone & sometimes it would be easier to show her the how to’s. Right now I do a screen recording with the microphone turned on (important) then if it’s a short enough video, I can send in a text. Otherwise, I end up with a dropbox link which can sometimes be tricky. Thanks for the great videos, really enjoying them.

[@KautoHuopio]

iPad remote control/assistance would be super! But does Zoom support that?

[@dottotech]

Sadly no this feature is only for desktop and notebook computers

[@balichas3623]

Better than teamviewer remote! Steve, have you seen our Zoom balichas control device?

[@dottotech]

Haven't heard of it!

[@PayneDeathz]

Woah I didnt know Zoom can do this! I used to use Teamviewer just to do this!! Thanks for the information :)

[@dottotech]

Happy to help!

[@dawncochran3215]

Thank you so very much. I was trying to find a program that I could help my mom .This is so helpful for adult children who's baby boomer parents live out of state. Blessings.

[@dottotech]

I'm so glad you found this video helpful. Thank you, Dawn!

[@sherrycoleman9686]

Wow I obviously misunderstood this feature. What a great tool to use when teaching!

[@dottotech]

Glad it was helpful!

[@eacy32]

Has the wording changed since the update. The wording for me is Remote support Allow meeting host to provide 1:1 remote support to another participant. Is this the same thing?

[@keithmallett7987]

Thanks for sharing this! You are awesome!

[@dottotech]

Thanks for watching!

[@kristinlamay5159]

Does this feature work for Chromebooks? I am trying to use it with my students, but unfortunately, I can't get it to work. Thanks SO much!

[@barbarafuhrer8115]

never knew this! Thanks for sharing!!!

[@dottotech]

You bet!

[@ericmeyn4380]

Thanks for the tutorial. I noticed that you stopped remote control by stopping the screen share. It seems like there should be an option to stop the remote control without popping out of the share. Is that option available?

[@michellewood5883]

Hello, do both users need to have the setting selected on their computer? Also, does it matter if one person is using an Apple and one is using a pc?

[@safinshahri9029]

thank u soo much. it was really a helpful video

[@WoodHughes]

Does this Remote Control work from an iPad or do you need to be on a desktop?

[@dottotech]

Alas no it only works on desktops and notebooks

[@larrywright7537]

dottotech , that was going to be my question. Can I remote into an iPhone or Android from my PC. Hmmmmm

[@debreale5236]

dottotech Oh, darn! I would love to help my sister join a zoom meeting with her iPad. Left to her own devices, all bets are off.

[@tonibuzzard9312]

This is great! I have someone that often telephones me for help. Question: I have stopped using my laptop for Zoom because it heats up my laptop so much, so can I do this on my Ipad?

[@PedMed-1992]

Steve Excellent tutorial as always Just one question. Assuming Person A is the host and Person B is the participant and the person needing to have the screen remotely accessed. Who has to enable the setting. Person A, person B or do both have the switch enabled Regards Colin

[@Matt10L]

The host of the meeting has to have the setting enabled in their profile as Steve showed at the end of the video. If the participant doesn't have a Zoom account, they can still perform the action to remote control.

[@dottotech]

Thanks Matt!

[@bigbruno200]

Hi. Do you think some users will be reluctant to share their computer? One they share will you have access to their entire computer? Thank you.

[@dottotech]

I imagine so, you have to be careful and know who it is you are sharing with and have a good level of trust

[@jbborg]

Great content THANKS

[@dottotech]

Glad you enjoyed it

[@eddiecastelin8341]

I'm having problems with sharing. I want to load and use slides and photos in programs. can you provide asistance?

[@TKuziw]

Too Cool!

[@BibleStudyPastor]

Fascinating! Thank you.

[@dottotech]

Our pleasure!

[@sbeckas]

Steve in settings - There are two "remote" options - one under in meeting (basic) says remote control and one in meeting (advanced) says remote support - What would be the difference? please see Q from Eoghan too. Thanks April!

[@adrianmaths.professor6958]

Hi, I found the same. It looks like, the (basic) option works when one user is sharing the screen, and you can have this activated even with Break Out rooms, because it works if/when the user shares screen, and the new controller should be able to control ONLY what is being shared. The (advanced) option is a different animal, but only works 1 on 1, and you have full control of the shared computer, regardless of what may be sharing. (comment: you cannot have the Break out rooms active if you want to use this -advanced- feature).

[@tonibuzzard9312]

Question: yesterday I updated zoom to version 5.3.0. Now if I have Remote Support turned on I no longer can turn breakout rooms on. Do you have any suggestions of how to have both turned on? Thanks as always!

[@DonnyPrabowo27]

Thank you for sharing this information. How do you create circle video at the bottom right? Is that from video editor or automatic using recording software?

[@dottotech]

We do that in post production, are you Screenflow to capture the video and then we edit it

[@DonnyPrabowo27]

dottotech thank you for the reply. Does that mean you do 2 recording simultaneously? One for the screen and another using webcam or camera pointed towards you? Thank you.

[@maggielechner5952]

Is this just for webinars or can you use the remote in Zoom Meetings as well? I don't see where to go in the Zoom meeting to give remote control access...

[@kingstar1875]

Hi Steve, @dottotech i have a question about the remote control accessability, once you have given remote control to another user, is there a way such as a keyboard shortcut, to stop a users remote controlled access without stopping screen sharing ?? reason i ask this is, what happens if you get somebody messing about who does not want to allow the host to regain control of the mouse and keyboard, again this is where i believe a keyboard shortcut without confirmation would be handy. i'd just feel more secure about having that option instead of fighting against someone who wants to go nosing around my computer. thanks !

[@judithpage-lieberman6017]

You jut solved a problem for me!

[@dottotech]

Fantastic!

[@StopMediaBiasNow]

I am wondering how secure the data is? For instance, does Zoom retain the capability to enter your computer without your knowledge?

[@dottotech]

I can’t imagine that they do.

[@bestherk4522]

QUESTION: If you do NOT click "stop share" but LEAVE the meeting and close zoom. Does the person/participant you shared with keep having access to your screen/desktop?

[@antoniocastano4158]

Great! Thanks!

[@dottotech]

You're welcome!

[@dave28lax]

For remote control I have always found TeamViewer to be excellent. Works on pretty much everything, and is free for non-commercial use.

[@brokenpediment]

Hi there, I'm using Zoom's remote to control a link-based PowerPoint presentation that is natively stored on the other's computer. There is extreme latency in my mouse clicks that only get worse as the presentation continues. Do you have any suggestions on how to decrease/prevent this from happening?

[@markpage33]

Thanks, Steve. For me, you missed one important step in the video. If you wanted to help a stranger by taking remote control of their screen, how do you explain to that user how to share their screen in Zoom. (Assuming they have never done this before.)

[@debreale5236]

Wonderful! Can I help my sister who has just an iPad to join her first Zoom meeting?

[@dottotech]

Sadly probably not, this only works for computers and notebooks

[@Matt10L]

Great video, Steve. It's one of the most commonly used tools for not just technical support, but also sharing the same presentation. If host wants to load their presentation, but they don't want to be the "next slide", they can have a participant/co-host do that for them by controlling their mouse/keyboard. Would love your thoughts on the Remote Support feature that involves actually controlling the system (UAC, windows restarts, installing programs, etc) that some technical support depts would use.

[@dottotech]

Oh Matt, I love that idea I hadn’t thought of it, thanks for sharing. As to the more advanced remote support systems I’ve never really use them but I can certainly see where they come in handy, unfortunately we all know that there are a lot of scams that are taking advantage of those tools as well so one does have to be careful

[@paulhackermd]

Is remote control limited to the pointer or can you also type on the other person’s screen?

[@dottotech]

One way at a time

[@dianeneutens1152]

I am a tutor for dyslexic children, and I have a blending tile letter board that i use. I can move the tiles but I cant get it to move on the students side. I did share the screen. Any suggestions????

[@jcinaz]

What’s the difference between Remote Control and Remote Support? If Remote Support is ON, the Breakout Rooms can’t be ON. So if I’m helping someone with their Zoom issue, which would be better, Remote Control or Remote Support?

[@StopMediaBiasNow]

I have used TeamViewer in the past, this is basically the same thing right?

[@dottotech]

As far as I know, it has a very loyal following as well

[@BradHouser]

Not quite as capable as Teamviewer. For example, when I take control of your screen, you cannot see my mouse movements, which makes it harder to follow along.

[@tonibuzzard9312]

Thanks for this new information for me! It will really help me to help some of my older (some not so old) friends with their settings in Zoom, especially audio. Question: you mentioned that in Apple you had to give Zoom permission to do this, Do I need to find a setting in Windows to give permission and where would I find that? Question #2: Will this work from Windows 10 PC to a mobile device?

[@dottotech]

I’m not sure what the Windows security settings will require for you to screen share, but I’m sure you will get a notification as soon as you attempt with directions on what to do to enable it

[@mr.l6982]

If I am Zooming with an entire class- can I choose an individual student to have remote control of for demonstration purposes? I would like to keep the entire class in session- but meet individually with students for a few minutes at a time.

[@katimena4831]

Help please- I cannot find Remote Control under settings > Meetings when I am signed into Zoom. I am using the latest version on my iPad. I see lots of settings with toggles, but not Remote Control. Help! I don’t have to be in the process of scheduling a meeting, do I?

[@DougPowell01]

I wonder, does remote control work with the mobile app as well?

[@dottotech]

No it’s just a desktop or notebook

[@brainsci]

The instructions are no longer the same as the current version of Zoom. The version today no longer has the "View" button at the top (04-11-22)

[@kk.english1023]

Hi Steve! Thank you so much for this video! I have only one question. I teach kids online, and they like, you know, to experiment and do some naughty stuff sometimes :) is there a kind of hotkeys to stop the remote control at once or any other quick way to stop it? not letting them play around my computer you know :)

[@kerrykee5175]

Can this also be used on the Zoom mobile app?

[@dottotech]

Sadly no it’s just for computers

[@Christina-w7s]

What do I do if I can’t find that option. Mine is not in the options window. Do I need to actually load it on there?

[@haoenterprise7773]

Thanks much, Steve! Great tutorial. Asking a weird and yet sorta IT admin question. How to debug user's Zoom issue while you/host in remote control? Say Sam/user has set up or even adv features, eg version, breakout room or passwd control issue. You and him are already in Zoom. You can't just do whatever you need to do (as IT admin) then upgrade the same time, can you? Well you can exit Zoom and ask Sam to upgrade and so on. Restart another session and see. Other instance is that what if in a corporate, Sam just a user (no admin priv.) when using remote control and some app requires Admin pass and that Windows UAC is just a nasty bottleneck. A pop up (UAC) window on Sam's you can't even see! Can't just ask Sam to type up Admin Pass, can you? I know there's a tool "RunAs...", but it's very cumbersome to run, let alone you are in Zoom (remote control). Thanks for all. -Billy

[@TheresaJamone]

Thanks for your helpful tutorials. Afterthought... I checked the Zoom settings on my Windows PC but don't see the same screens. You're on a Mac, right? Is it an installed application or web-based? The only option I saw was to allow Zoom to control all applications or something. Yikes! Didn't look harmless. Must revisit.

[@dottotech]

It is an install the application, but it should have the same settings regardless if you’re in windows or Mac, make sure that you are in the account settings and not looking in the app settings, as in when you have a meeting open

[@alexm20112012]

I need to know how set The live stream Zoom metting to a custom setting

[@nancybollinger6776]

I'm teaching remotely this year, and I'd like to use this feature with my 2nd graders. What I want to do is give them control of my screen when we're all viewing an interactive screen so that they can type and move letters/numbers/images around. Make sense? The problem is that they are using iPads (required) and I am on a laptop. That means two things. First, when I give them remote control, what they experience is different from what I experience (no track pad, no keyboard, etc.) so it's very hard for me to walk them through what to do. Second, even when they do figure some things out, other things flop; so maybe they can select a letter but then they can't move it, or they can access the text box, but they can't get their keyboard to pop up. It's so annoying because I think this could be a really fun and powerful tool for them, but so far it's just an exercise in frustration for all of us. Any tips???

[@hollysanchez8587]

I second that, I’m having the same problem

[@just4therecord]

If someone share their screen and allows me to remote in, can they see the same screen? Like if I want to enter something private, can they see that as well?

[@sbeckas]

it would be nice to demonstrate how to use this function while actually using the zoom product.

[@marthacressy4897]

Is a free or paid feature? Does the participant need to be logged into Zoom themselves with an account?

[@aceytplayz4471]

I can't find polls setting is zoom... What can I do?

[@dottotech]

Here's a step-by-step guide: support.zoom.us/hc/en-us/articles/213756303-Polling-for-meetings

[@raouliskandar590]

Does this work with iPad or iPhone?

[@dottotech]

No it’s desktop or notebook only

[@wolfenrico]

Thank you for this cool tut! I am a lecturer at the local VHS and responsible for various topics, besides video editing with MAGIX and others. also smartphones and tablet PCs - for computer and internet newbies for the 50+ generation. I am always interested in new topics and have only recently come across Zoom software. Because of the corona crisis, I try to offer my courses online. And that brings up the first question for me: how can I mirror my smartphone display in the zoom session for my participants so that I can show them the functionality of various settings. Do you have experience with this and can give me tips? Thanks in advance.

[@mehranzarrinehteram7868]

Does it work on mobile app?

[@dottotech]

No it’s only for desktop or laptop computers

[@sujaybanerjee3511]

sir can you please tell me how to allow remote control from my smartphone?? in that case i will be able to control game by my PC inputs

[@scratchmasterp]

Can I give control to multiple students at once, so they can interact with the PowerPoint presentation? Or can you only give one student access at any given time? Thanks a lot! 😁

[@scratchmasterp]

The reason I ask is because I will be teaching children English online. I need them to be able to interact with the PowerPoint (to play matching games, etc.). However, I don't want them to be able to wrestle full control over the laptop. I want it to be easy to cut access after they've completed the exercise, because I might be teaching 3 or 4 students at once. I need to be able to easily cut the control, or assign it to the next student. My girlfriend and I did a trial run. She was able to overrule my mouse pointer, and it was quite hard to wrestle back control over my laptop as she was also competing for control. This might be a problem with 10-year olds 😂 Is there a keyboard shortcut to "abort control"? This could help. If there was a shortcut, I would be able to instantly terminate control over my computer. Also, as I said before, is it possible to have multiple people controlling the screen at once? Or just one at a time? Thanks so much for your help!

[@MeemaMcLivingHealthy]

We’ve been having family Zoom meetings for weeks and it never fails that one of the participants has trouble getting their video/audio to work. Will this feature allow me to help with those problems?

[@dottotech]

It may

[@charlesbiancosino5304]

How do I let someone take remote controp of my zoom screen?

[@jeffreydimsdale6508]

Can I remote access to an iPad?

[@dottotech]

Sadly no it’s only for computers

[@Lucaceberano]

Can I take over someone’s iPhone or iPad screen? Often I want them to pin another person and they have no idea how to do it. If I could remote control their device I could train them how to do it. Cheers

[@dottotech]

Sadly though the remote control option is only for computers

[@PDSAFAG]

You can do the same with iMessage ... no big deal

[@pittypryce-cyfamilygang4021]

Must it be paid?

[@lilmullin5826]

Nice

[@venkatshvenky115]

how do i mirror laptop screen on another laptop without installing any software ??

[@dottotech]

I do not know of any way, but you can using zoom

[@venkatshvenky115]

@@dottotech zoom is asking to install

[@rickharold7884]

Cool

[@alexm20112012]

Hello This is like a program that computer tech uses

[@dottotech]

Yes it is!

[@alexm20112012]

dottotech I remember the program is team viewer

[@debreale5236]

Untouchable and Steve, would team viewer work with an iPad?

[@deemdoubleu]

I hope April's surname is Wine, that would be magnificent