Zyxel VMG8825-T50 VoIP Internet Access Device - Unpacking and Initial Setup [EN]

VMG8825-T50K
Product page: service-provid...
Dual-Band Wireless AC2400 VDSL2 Gigabit IAD
The Zyxel VMG8825-T50K Dual-Band Wireless AC/N VDSL2 Combo WAN Gigabit IAD provides high-speed VDSL Internet access to meet the worldwide market requirements for triple-play services.
Carrier-class WiFi for seamless mobility
Rated as AC2400, the Zyxel VMG8825-T50K delivers speeds of up to 1.7 Gbps over 5 GHz and 600 Mbps over 2.4 GHz. For elevated user enjoyment, the VMG8825-T50K offers dual-band WiFi with performance-boosting features such as Multi-User MIMO (MU-MIMO) and Beamforming for simultaneous, lag-free streaming and gaming experiences. In addition, it’s ability to create multiple WiFi networks with up to 4 SSIDs helps operators to easily create individual WLAN networks for video, data and guests.
The triple-play powerhouse
The Zyxel VMG8825-T50K is built with sophisticated QoS and multicast traffic shaping features like IGMP v1/2/3 snooping and VLAN capabilities for premium video delivery services. To wireless IPTV operators, its built-in 4x4, 802.11ac chip is the top choice.
TR-069 remote management with TR-181 issue-2 support
The Zyxel VMG8825-T50K supports TR-069 that simplifies remote configuration, upgrade and management and therefore improves cost effectiveness and customer satisfaction. Additional support to the latest TR-181 issue-2 data model also enhances service providers’ visibility on subscriber LAN networks for improved customer assistance.
Zyxel OPAL firmware achieves superior flexibility and faster time-to-market
Compliant with the same OPAL firmware trunk applied in all Zyxel CPEs, the VMG8825-T50K inherits a rich, field-proven feature set. Service providers can ensure the same user experience, after migrating to new devices.
Whole-home network security solution in one device
With embedded Zyxel Home Cybersecurity, the VMG8825-T50K allows service providers to create a stable and future-proof internet infrastructure with cutting-edge technologies and mechanisms such as a cloud-based AI and machine learning, without an impact on the system performance. Developed through a longstanding partnership with F-Secure, Zyxel Home Cybersecurity enables service providers to reinforce competitiveness by providing full aspect protection to secure subscribers' home networks.
• Home network security ...
Premium MPro Mesh® for whole-home coverage**
Featuring EasyMesh fully compliant Zyxel MPro Mesh® Solutions, the Zyxel VMG8825-T50K enhances your subscribers’ experience by providing self-adapting, easy-to-manage whole-home WiFi coverage while reducing your service OPEX.
• How Zyxel mesh Wi-Fi s...
If you have questions about the product, please contact
- your internet provider, if the account has issues (Internet LED red)
- support.zyxel.eu if you have any other questions

[@MrTaiman1]

A video tutorial for bridge mode could be really usefull as many isp providing this modem router!

[@ZyxelSupportCampus]

Dear BoomBox, I will plan a video. Please subscribe to the channel to get notified.

[@ZyxelSupportCampus]

Hello BoomBox, I found the segment "WAN-Interface" in the user guide. There you have to change to Bridge-Mode instead of PPPxx see here: community.zyxel.com/en/discussion/8919/change-wan-priority-on-vmg8825-b50b

[@MrTaiman1]

@@ZyxelSupportCampus looking forward!Thanks for the effort.

[@wicck835]

how to do it like every time I connect to the external amplifier configuration zyxel is displayed and I have to enter the password when I enter the password it redirects me to the act and when I finish it displays the same every time?

[@ZyxelSupportCampus]

Dear Wicck, you probably have not saved the WiFi connection on your device or you leave it with "Ignore Networ" or "Forget Network" then the token are deleted from your client. Also if the Wifi is set as guest Wifi the settings must be done on every re-connect.

[@Miko1963]

My VMG8825-T50 LAN PORTS are pre-configured as 2 x LAN (ports 1&2), and 2 x TV over TCP (ports 3&4). I only use 1 TV port. Can I use one of the TV Ports as a 3rd LAN Port? Or, is it possible to configure the ports into 3 x LAN and 1 x TV over TCP? Help is highly appreciated! Fondly, Michael

[@ZyxelSupportCampus]

Hi Michael, this configuration is from your SP-Provider set to the device and may be separated with VLAN tag, so the port does only get the TV stream and no network. But you can use simple switches to cascade the correct ports on the device or WLAN Mesh system like Multy M1

[@BoredLori]

i have only like half the settings on the right

[@ZyxelSupportCampus]

Dear Aaron, this is mainly because your device run on a customized firmware from a service provider. The menue of a generic product has often more points in the menue.

[@cheetahplay]

I have this wonderful Router- greta product, but I can´t find an App for my iPhone that let´s me monitor connections, traffic firmware update etc. I have tried the Zyxel One Connect App but this router is not supported. Is there another App that does the job ?

[@ZyxelSupportCampus]

Hi Cheetah Play, this app is called MProMesh and may be only for Android phones. It is used to configure the mesh between the device and other WLAN ProMesh products.

[@noah.officia]

I want a copy of the original software for the router, please. Password to log in to the router

[@ZyxelSupportCampus]

Hi, the router comes from a provider in case you are not able to log in. This means you need to accept the settings and configuration as long as you use the device with your current broadband contract. Later you can flash a generic firmware by console or let our service do this for you, but the product may not be latest technology at that time and we suggest you to choose the IAD based on your internet broadband connection. All software for generic devices are on our download segment download.zyxel.com

[@bojlas]

Its sad that router dont have a wall mounting by brackets like VMG8825-B50B model its so usefull.

[@ZyxelSupportCampus]

Hi, you can use the build in wall mount holes at the top of the housing, extra bracket means more waste for the people that don't want to mount it to the wall.

[@ps5ps530]

At first when I got the router my it was running perfectly on games but now that I have it for about 3-4 months it’s acting up and I get packet loss and lag on games do you know anyway I can optimise it or make it run normally? and i use lan cable

[@ZyxelSupportCampus]

Dear @ps5ps530 please check the speed of the connection WAN, the LAN and WLAN to see where the latency issue comes from. It may occur that your internet line is too slow for the game or the line is busy with other applications. You can also check to switch the device to bridge mode and only connect your gamer PC to see if the routing function of the device creates the latency. If this is the case you might need to use the device as end-point to xDSL only and add a faster router such as the Armor 5G to service your applications.

[@lrft]

Can you get vpn on this router

[@ZyxelSupportCampus]

Dear Lalad, please specify what you want to establish by VPN. More details on how to use VPN: support.zyxel.eu/hc/en-us/articles/360012528960-VPN-Guideline-Choosing-the-right-VPN-type-for-your-Home-Office-Useful-Links-Tutorials-