EBAY ITEM NOT DELIVERED!
8:22
14 күн бұрын
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@peterj2890
@peterj2890 3 сағат бұрын
Scott, by watching your videos you helped me to start selling on eBay. By following your guides and tips started January’24. Been very successful so far in selling, shipping, and managing my business. Been a buyer for 20 years on eBay and as a seller for 😅8 months with 100% rating. Recently sold a dehumidifier that we bought new and was using prior to listing. Item was cleaned, tested, and securely packaged for the buyer. Buyer posted a negative review stating item did not work. After seeing the negative review contacted buyer (via eBay) whom did not contact us first and suggested that item was tested prior to shipping and maybe was damaged in shipping. Told buyer to ship it back and we would give a full refund. Buyer refused to send back. Thinking buyer would remove negative rating sent buyer 100% refund. Followed eBay’s guide to ask buyer for feedback revision which they did not do. Now with 100% tarnished to 98% do you have any suggestions?
@chrisl672
@chrisl672 3 сағат бұрын
Everyone I see recommends a thermal printer but what about the packing slip? Do you not include one?
@TheChaChingKing
@TheChaChingKing 3 сағат бұрын
I've shipped almost 18,000 packages at this point and have never included a packing slip. And, it's never even come up. So, I don't include one and wouldn't unless a customer asked me to. I don't think it hurts anything to include one. It's just never mattered for me.
@chrisl672
@chrisl672 2 сағат бұрын
@@TheChaChingKing well you just made my day sir. I hesitated on getting a thermal printer because of the packing slip. I kept wondering how people included a packing slip on a thermal printer. Now I know my answer. Thanks again, much appreciated!
@EpicMomentGuru
@EpicMomentGuru 4 сағат бұрын
A really good tutorial! This was one of the things that was making me worry but with this tutorial I got inspired to continue forward!
@clovertran
@clovertran 7 сағат бұрын
Thank you for a very encouraging and informative video! This video has helped me solidify my game plan for the better. What I liked most was the bit where you talk about the “why” and I strongly agree it is probably one of the most important things. And I just wanted to add that Apple’s model is pretty much based on the “Golden circle” theory, and they focus mainly and firstly on the “why” and it had contributed a lot to their success! And when it comes to making your weakness your strength, it’s such a great practice to have, I have been doing it without realizing what I is! My weakness is time management (I have ADHD) so since the get-go, I put a lot of preparation and pressure on myself to prioritize on this problem and I figured out a fix: I set my processing time to 3 days (not the best but I have to do what’s realistic for me and give myself some leeway) I also pre-made all the packing essentials (for me, it’s a thank-you note and a freebie) and have them ready inside all the envelopes. Then I made it a habit that the minute I have an order, I print out shipping label right away (at the minimum), and with the label ready on an envelope, I only have one thing to do, which is get the item inside and seal. It honestly saved me so much time, and kept me organized and on point. I ended up always sending the items out on the first business day. A few months in, I checked on my positive feedbacks, and there was a massive amount of good feedbacks mentioning “items delivered way faster than expected”. So I knew that was the right system to have, and I have overcome my MOST stressful part of selling on eBay.
@TheChaChingKing
@TheChaChingKing 6 сағат бұрын
You are an absolute rock star! Doing things the way you are doing them all but guarantees success.
@angelous7774
@angelous7774 8 сағат бұрын
How do I list an item, when it has not been listed before on eBay but is on another platform? Or is it not anywhere else???
@TheChaChingKing
@TheChaChingKing 6 сағат бұрын
You just need to make sure you start with something in the right category. Then, adjust your listing to reflect what you have.
@angelous7774
@angelous7774 Сағат бұрын
@@TheChaChingKing thanks for the response and all the information in your videos
@michellewright9495
@michellewright9495 12 сағат бұрын
How do I find you on instagram?
@TheChaChingKing
@TheChaChingKing 6 сағат бұрын
instagram.com/cha.ching.king
@griseldayoshikawa280
@griseldayoshikawa280 18 сағат бұрын
I always come back to your videos when I get lost. Thank you 😊
@TheChaChingKing
@TheChaChingKing 6 сағат бұрын
I appreciate the encouraging comment. Thank you.
@coolguymcgee123
@coolguymcgee123 18 сағат бұрын
Hey ChachingKing! I just had a buyer file an "Item Not Received", but the item is still in transit. It is being held up at a notoriously slow USPS processing facility in Florida. Should I still update the tracking even though it hasn't been delivered yet? I called eBay customer service and they said to do nothing right now, as the item is still in transit, but just would like your thoughts as well. Thank you so much! :)
@TheChaChingKing
@TheChaChingKing 18 сағат бұрын
I would do exactly what eBay is recommending. Hopefully, it will get there soon. But your odds of eBay covering it are better if you follow their instructions.
@titanharper7184
@titanharper7184 19 сағат бұрын
I ordered an Asus gaming laptop but received an empty 10x10x8 box instead. The seller refuses to refund my money, and eBay won't intervene until the first of the month. I weighed the box when it arrived, and it only weighed 12 ounces, while the postage claims it's 9 lbs! This infuriating guy is claiming I'm trying to take the invisible laptop that he sent and the money. The whole ordeal makes me never want to shop on eBay again.
@TheChaChingKing
@TheChaChingKing 18 сағат бұрын
Honestly, I don't blame you for feeling like that. I would ask your carrier if they weighed the package when it was dropped off and in route. And, I would absolutely report the fraud to the Postal Inspector.
@asammahmood5775
@asammahmood5775 20 сағат бұрын
Gracias for this video! Very helpful
@AndersonMoore-j5d
@AndersonMoore-j5d Күн бұрын
i need so much help. im so confused - thank you
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
Try to focus on doing one thing. Just by finding one item you already have that you can list. Then, focus on how to take good pictures of it. Then, list that one item. Instead of trying to figure out everything, break it down into small, manageable steps.
@strangemovies
@strangemovies Күн бұрын
Things you need to know before starting ebay... what is ROI?
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
ROI stands for Return On Investment. Basically, how much are you getting back on what you've invested in.
@DenzilSheldon
@DenzilSheldon Күн бұрын
Thanks a lot sir! 😁👍
@lindamasters7860
@lindamasters7860 Күн бұрын
Thank you, I’m a beginner, great video, oddly encouraging
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
I want it to be encouraging. You can do this!
@ScribblyPoppo
@ScribblyPoppo Күн бұрын
You and your wife are good people, Scott, helping your community. And great video. I'm in Los Angeles and this has opened my "eye" ideas for eBay. I watched a bunch of your videos and then got things rolling about two months ago with my eBay account, just selling things from around the house. Very slow start, but I'm learning how to do it. I don't want to invest in auctions yet, but this really helps. Thanks again!
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
A slow, deliberate start is really the way to go. You can do this!
@ritaweygint4038
@ritaweygint4038 Күн бұрын
I have already defined my space! Only takes up half the house!
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
Yeah! 50% less than my defined space. 😆
@ritaweygint4038
@ritaweygint4038 Күн бұрын
Thanks, this is so helpful! I am just starting my eBay business, and have a lot of expensive items to sell. More than a few years back I sold a Nikon glass lens for around $800.00. That was the biggest sale for me so far…
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
You are already ahead of the game. You've got this!
@maryhodges1673
@maryhodges1673 Күн бұрын
Just had a buyer purchase multiple items, just learned from you how to help customer thank you!
@TheChaChingKing
@TheChaChingKing 22 сағат бұрын
Awesome!!!
@pokeohtcg
@pokeohtcg Күн бұрын
Ebay store with 6.6k sales here to say that you pointed out every common scam perfectly! They're few and far between but they ALL WILL happen. Notes for newer sellers: Scam 1: Very uncommon now. Don't ship til payment is received. Cancel after the 3 days. Step 2: if a buyer says to ship to another address, do as this guy said, respond with "The label is automatically printed to the address you provided. You're more than welcome to cancel and repurchase with the correct address." Ship it anyway. Item not received claim: upload tracking. Wait a few days. Gg, u win. My favorite scam to receive is the "You sent me an empty box" one. Classic. Scam 3: If tou offer free returns, ebay will automatically send the buyer a label if they open a claim. Odds are they will not even print the label. Always a surprise when a return actually gets delivered. Scam 4: Ebay will likely take your word for it if you're a good seller. Postal fraud claim, video proof, etc is way overboard and paranoid. Scam 5: Yes. If a buyer mentions feedback, report, block. Simple as that. Gg, u win. Solid video! Not sure why I watched it haha, it just happened to pop up in my recommendes
@doct0rnic
@doct0rnic Күн бұрын
I just bought four items on eBay using the discount option on eBay listings, only 1 item showed up, not sure how to rectify the situation as the tracking shows delivered yet I paid for 4 items, how would I get help for that?
@TheChaChingKing
@TheChaChingKing Күн бұрын
Oh, wow. So, the seller showed that all 4 items had the same tracking number? If that's the case, hopefully, it's an honest mistake. First step, make sure the weight on the package only shows that one item was shipped. Then, reach out to the sender and let the know only one item was shipped and the weight of the package reflects that. See what they say.
@doct0rnic
@doct0rnic Күн бұрын
@@TheChaChingKing ok thanks I appreciate it
@chicxgeek189
@chicxgeek189 Күн бұрын
Always come here for my shipping information thanks for always being thorough @ChaChingKing
@jalamoura_hair
@jalamoura_hair 2 күн бұрын
Where can I find my seller limit amount?
@TheChaChingKing
@TheChaChingKing Күн бұрын
Mine is on the bottom left-hand side of the seller hub.
@jalamoura_hair
@jalamoura_hair Күн бұрын
​@TheChaChingKing Thankyou I found it
@jalamoura_hair
@jalamoura_hair 2 күн бұрын
Thankyou for this very detailed video ❤
@TheChaChingKing
@TheChaChingKing Күн бұрын
I appreciate that! Thank you!
@JulianneDewar
@JulianneDewar 2 күн бұрын
Why do some sellers charge what looks like three times the shippings. Like 35.00 shipping on a ten dollar tshirt
@TheChaChingKing
@TheChaChingKing Күн бұрын
I guess they are trying to hide the cost in the shipping. Outside of that, I can't imagine what they are trying to do. It's a valid question.
@josemissytapia
@josemissytapia 2 күн бұрын
Thank you for including how to not include the new items that is what I have been looking for 😊
@TheChaChingKing
@TheChaChingKing Күн бұрын
I've made that mistake and had to figure it out. 😀
@Cards-In-The-Closet
@Cards-In-The-Closet 2 күн бұрын
I recently bought another brand of label printer, but this seems to work the same. I learned the hard way that the Bluetooth feature doesn’t seem to be as much of a time saver as I had hoped. I have to save the label to a file through the eBay app, then open the printer app, find that file saved on my phone, resize and rotate the label, print the label, then go back to the file on my phone, delete the file, then delete the label from the app. I was hoping that I could print it straight from my eBay app like I could my with my ink printer, but it looks like a WiFi printer is needed for that, and the are pricy.
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
You are correct on every level. For me, the biggest advantage of having BT is that the printer is still available if something is happening with my computer. If you're like me, when I need to print a label, I NEED TO PRINT A LABEL. lol So, having another way t get the label printed without any downtime is reason enough. The reason I got my first BT printer was for something like this. I had a regular wired printer. After a Windows update, it caused my particular chipset in the computer we built to no longer work. Like...ever. I got around it with a BT one. I eventually built a new computer because editing videos pushed me to need to.
@Cards-In-The-Closet
@Cards-In-The-Closet Күн бұрын
@@TheChaChingKing I’m glad you did! I love your videos. Great to see another “former educator” still teaching!
@azebmelaku1723
@azebmelaku1723 2 күн бұрын
thanks for taking the time to do this. we appreciate it
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
I truly appreciate the encouragement. Thank you. :-)
@familytrades1
@familytrades1 2 күн бұрын
Why did ebay charge my buyer for shipping and then make me pay for a shipping label? It doesn't make any since to me.
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
Whatever eBay charged your buyer for shipping goes to you. And then you pay for the label. The label isn't being paid for twice. I hope that helps.
@familytrades1
@familytrades1 2 күн бұрын
@@TheChaChingKing yes helps a lot my friend at first I was like what the hell I just lost $10 on my sold item. Thank you for the reply!
@melepauu7330
@melepauu7330 2 күн бұрын
Great video thank you
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
I appreciate that. Thank you!
@marcusscott9800
@marcusscott9800 2 күн бұрын
Thank you so much Scott for this video! I have been wanting one of these but they were always cost prohibitive at this stage of my reselling career but now I am ordering one of these right now:) I appreciate all you do for us rookie resellers and keep up the great work:)
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
I hope it works out great for you!
@lilydebusscheredebusschere2140
@lilydebusscheredebusschere2140 2 күн бұрын
Hi Scott, just sold an item that was originally 125.00. Buyer made me offer for $50. After some negotiations, buyer is taking it for 85.00 plus shipping. His texts through eBay were a bit strange and he spelled a lot of words wrong. I looked him up and it showed he’s a seller with 22 sales and 1,109 in feedback??? The feedbacks are duplicated a lot? What would you do? He paid already. Should I be worried?? What should I do I have to mail it by tomorrow, Thank You, Robin
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
If he's already paid, you need to follow through with the sale. Ebay would ding you if you didn't. It's probably just fine. Lots of people leave feedback that's very similar. It's automated a lot of the time.
@ljjohnson6600
@ljjohnson6600 3 күн бұрын
I really appreciate you !
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
:-) Thank you so much.
@dannytheman2217
@dannytheman2217 3 күн бұрын
So will customers still be able to see your address when they return something?
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
You still need to have a return address of some kind. It just won't have to be your home address. I use a PO Box.
@GordonTaylor-cj4ex
@GordonTaylor-cj4ex 3 күн бұрын
I was wondering if you go on vacation for a week or two and sale a item. Can't ship it out for few days. What's going to happen? Any way to avoid this?
@TheChaChingKing
@TheChaChingKing 2 күн бұрын
Yes, you have lots of options. I leave my store on but put it on vacation mode. I can still make sales, but the shipping date isn't until I'm back home. I usually let the buyer know the extended shipping time in case they didn't see it, too. Or, you can simply turn off the ability to make sales until you get home, too.
@vynilrob9719
@vynilrob9719 3 күн бұрын
If I wanted to make my printer Bluetooth, do I have to unplug the USB cord from the computer?
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Depending on the printer, you may need to plug it in initially to set it up. But, this one has an app, so that wouldn't be necessary. You could operate it solely on BT.
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Here is my Affiliate link for the printer! Use code: 05cching to get the 130B printer for only $75.99 on Amazon link: munbyn.biz/TheChaChingKing
@pdworld3421
@pdworld3421 3 күн бұрын
so how many orders did you get in 6 months - be honest
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
On my merch? Almost none. I don't even tell anyone I'm selling it. I usually give away my t-shirts and stuff. I've probably sold a handful of shirts in the last 6 months and given away over 300. If you wanted to sell more, you'd either need to market them or keep creating designs. I have one design that I don't market. LOL
@pdworld3421
@pdworld3421 3 күн бұрын
@@TheChaChingKing Ok. Lol. That's a great answer. Yeah- you can't sell much with one design unless it's a whopper
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
@@pdworld3421 I created the video because it's an option for people with limited storage or opportunities to go out and source. I used my KZbin logo as an example because I didn't have to worry about any copyright stuff. BUT, I don't advertise the eBay store with my merch because I'm trying to help people looking for extra income. They don't need to buy stuff from me. But, I guess it also serves as an example that you can't just make a design and expect to rake in the cash. It still takes work.
@cacinemabuff
@cacinemabuff 3 күн бұрын
I dont use ebay shipping because Ebay shipping now wants you to buy the label, without being unable to updating weight and dimensions
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Ebay doesn't let you update the weight and dimensions when you ship? I have not had any trouble doing that. I'm curious what's happening with that.
@consignmentwares1433
@consignmentwares1433 3 күн бұрын
Not cheaper. A monotone laser printer with separate drum and toner delivers the lowest cost. That label printer only prints labels on only thermal paper. My laser printer can print labels, documents, envelopes and many other items. I can print on a wide variety of media. Most of the media I print on is actually free as its left over from various lots of auction items I purchased for resale. I also have a backlog of many cases of Staples paper I purchased for $4.99 or less a case on rebate (thats 5,000 sheets per case). A single high capacity toner cartridge is rated at 12,000 pages with 5% coverage, but two labels per page take up less than 5% coverage so it prints more than 12,000 labels. I am still using the same laser printer from 2001 and have only replaced the drum once.
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
I believe that it is much cheaper. Laser printer shipping labels are more expensive than the thermal labels. Like you, I also have a laser printer and love it. But I wouldn't ever use it to print my shipping labels. Less convenient and more expensive. I LOVE my laser printer. I replaced an ink jet which, I'm sure we can both agree, are REALLY expensive to operate. But I don't use it for labels. That said, if someone already has a laser printer and is comfortable using the half sheet peel and stick labels, there's no need to buy a different printer.
@valeriesantos8178
@valeriesantos8178 3 күн бұрын
I was looking at the Rollo this morning but had decided to do something more feasible. Does the Munbyn charge for each tracking label?
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
No. There's no subscription. You won't pay any more than you do for the label on ebay
@terrywilliams8585
@terrywilliams8585 3 күн бұрын
More great info and knowledge for resellers. Thanks again, Scot, your the best
@vsTantastic
@vsTantastic 3 күн бұрын
Ty about the info concerning subscription because I read a review about tracking fees on the Rollo.
@TheRusselmuscle
@TheRusselmuscle 4 күн бұрын
what's he talking about they charge you a Sells percentage on your shipping charges? He didn't' explain that at all, but mentioned it. So if you offer free shipping they charge you a sells percentage on shipping? If buyer pays shipping you don't pay the percentage? Or what? ??? How is that?
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
You pay a percentage of the total amount the buyer paid regardless of how it's divided up between the item and/or shipping. So, if an item sold for $50 including shipping, you'd pay on that amount. If the item cost $30 and another $20 for shipping, you'd still pay eBay fees on $50. Does that make more sense?
@andy82050
@andy82050 4 күн бұрын
Thank you so much 🙏 💓 💗
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
I really appreciate that. Thank you.
@lionheart830
@lionheart830 4 күн бұрын
Can't believe people watch and don't give a thumb's up!
@lillybits9726
@lillybits9726 4 күн бұрын
Me neither!😳
@lindajones5584
@lindajones5584 4 күн бұрын
I hate when I see hundreds of views and only a few likes! What does it take a second?
@valeriesantos8178
@valeriesantos8178 3 күн бұрын
I hate that too but altho I give a thumbs up for ChaChingKing, and try not to forget, I don’t give a thumbs up for videos that are shystie in any way.
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
It's so easy to forget. If someone finds one of my videos helpful and they never comment or hit the thumbs up, I still consider that a win. :-)
@lionheart830
@lionheart830 4 күн бұрын
I bought a Munbyn after I returned a Jaden's. Both print sideways. I got my grandson to come over a few times to figure it out. Hope you have a tip that can make me self sufficient with my Munbyn printer!
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
I think it's a Windows thing more than it's a printer thing. Windows requires you to set your preferences in two places. You have to do it in the Devices & Printers on the computer. You also have to set it in the printer. If I remember correctly, The College Picker had a video about it. I think this is it. kzbin.info/www/bejne/gX6tiaKwdqZ4Zq8si=6_J6RB2vRUkfJYLu
@RachelStrickland
@RachelStrickland 4 күн бұрын
You're always providing the wealth of knowledge resellers need. Thanks for being so invaluable in this community. 💕
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Thanks Rachel!
@jaredcox3316
@jaredcox3316 4 күн бұрын
What an encouraging video for me. I am 20 and have just started the eBay reselling business as my side hustle last week after watching a bunch of your videos over the last couple of weeks. I have loved it so far and am watching this while making my first posts! Looking forward to my first sale, and I know I will be more prepared (especially with shipping) thanks to your videos! Thank you!
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Oh man! How exciting. Ebay is a lot of work but can be very rewarding. You can do this!
@brendaeli557
@brendaeli557 4 күн бұрын
"Behold My Corny Transition" made me laugh out loud!!
@TheChaChingKing
@TheChaChingKing 3 күн бұрын
Corny transitions for the win! 😆
@deanwolfechannel
@deanwolfechannel 4 күн бұрын
I'm in Canada so it's probably all different. Is there a canadian reseller on YT you could recommend?
@TheChaChingKing
@TheChaChingKing 4 күн бұрын
Sadly, there aren't many. In my opinion, one of the most watchable Canadian reselling channels right now is Thrift Onfire. www.youtube.com/@ThriftOnfire
@Ayo.stop.playin
@Ayo.stop.playin 4 күн бұрын
Switch-a-Roos have gotten out of hand sold a bike part on eBay and the buyer sent a broken version of the part back. Even though I had photos of the serial number eBay sided with the buyer. Happened multiple times and eBay always sided with the scammer… moral of the story don’t sell on eBay. It’s flooded with scams
@TheChaChingKing
@TheChaChingKing 4 күн бұрын
I hate that that was your experience. As far as not selling on eBay, my experience has been entirely different. There are scammers. That's why I made the video. But, it isn't flooded. It's actually pretty rare. That said, it may be entirely different in the used bike parts category. I've sold a few items there successfully, but not enough to state that I know that buying group.
@Ayo.stop.playin
@Ayo.stop.playin 4 күн бұрын
@@TheChaChingKing happened enough times for me to have to shut my eBay store down. Plenty of other places to sell that actually back the buyer!
@gordm3527
@gordm3527 5 күн бұрын
I’m about to jump into EBay selling. But I want convenience more than anything else. Am I able to do the entire process on my phone? Thank you!
@TheChaChingKing
@TheChaChingKing 4 күн бұрын
You can do it all from your phone. For me, that's not nearly as convenient. BUT, I also don't like just using my phone. So, it's as much a personal preference as anything. I did make one video that focused more on using your phone. But, it's not exactly the same topic as this one. kzbin.info/www/bejne/paOVlYyMZrB3pbM